Used Cars for Sale at Tustin Lexus in Tustin, CA

Lexusgirl Lori

Feb 1, 2016

Rick, at Tustin Lexus, assisted me with my 35,000 mile checkup. I received excellent service, because of Rick; I will bring my car in for a 40,000 mile service in the near future.Thanks, Lori Barrett

Enes

Nov 21, 2015

I leased my GS350 last December. I had no intention of getting a Lexus, to me then, a Toyota with leather, being a German car fan.I went in JUST to look and see what they had. Patrick was new at the time but had the right ingredients to be a proper salesman and not an annoying, know-it-all like some of these people out there today. My decision for the purchase was mainly due to me being treated properly AND efficiently by Patrick and his manager Bradley. I have bought many cars in the past and actually owned a dealership so I applaud the service I got from these folks.Wouldn't hesitate to do business with again and am currently looking to lease another Lexus in December!

mscaryg

Nov 2, 2015

Derek Kincebach is a great service rep. He got to my car when I arrived and helped with getting me the different options of what I could do. He ordered a van that gave me a ride home so I wouldn't have to wait. As soon as the work was done, he called to let me know. When I arrived to pick up my car, he was not at his desk. As I was leaving he apologized for not seeing me when I got there. Overall the service department is very good at Tustin Lexus. This is why I take my car there for service rather than somewhere else. In addition, my car is always washed when I pick it up.

D.W.

May 29, 2015

First time oil change was horrible. They did not even check the if they put enough oil in after they were done. When driving home the warning light came back on saying low oil. They said that everything was backed up so obviously someone rushed it and forgot or they don't hire professionals. Wont be taking it back to Tustin for any kind of service!!!

aclalan

Sep 27, 2014

This dealership was easy to work with to get the car I wanted at the price I wanted. No hard selling and did not try to sell me extras that I was not interested in buying. Quick and painless. Moussa wes easy to work with and the manager (Whitey) understood want I wanted and got me a price I believe was fair.

notbriancho

May 29, 2014

Very knowledgeable staff with great personality!I would definitely recommend Peter Chan to my friends and family.twenty five word minimum is kind of weird.

Howard

Apr 1, 2014

Met my expectations that have been set working with the same people for close to 16 years and 8 vehicles.

David

Mar 28, 2014

how easy it was to purchase our car. you had just what we wanted and the most important was you gave us the terms you said you would. No gimmicks, just straight forward communication. Sam was amazing and we can call on him anytime we have a question.

Russell

Mar 25, 2014

Very attentive sales person Sam. He was very patient with us, while we didnt know what to choose, he is a very knowledgeble of the cars he was selling. He spent time answering all our questions. Also I liked the follow up from the manager Whitie, while we were thinking about the purchase for 2 days.

Robb

Mar 25, 2014

Quick and easy. An awesome product and awesome people who took care of us. Thank you to Raymond, John and Brad for making buying a car a pleasant experience.

James

Mar 19, 2014

Rex was are salesman. He did not play games or pressure us into any car. In fact we visit one day and did a test drive and returned several weeks later to test drive another Lexus and purchased the car. Rex was the reason we purchased this car from your dealership.

George

Mar 19, 2014

I was greeted quickly in a friendly manner. the car was ready in the 1-1/2 hour time frame promised except to have the car washed took extra time. (almost 1/2 hour) The gentleman how assisted me was pleasant and kept me updated about the car. Overall the experience was acceptable. I appreciate that the other two items you found to be a problem were items I could either fix or not. I chose "not" because of the time and expense - and it was made clear the issues were more cosmedit than essential to the car's running properly.

Suzanne

Mar 19, 2014

Friendly, warm, no pressure sales approach. Car purchase experience was very quick, organized. Sales team very professional and great educators. Warm, friendly service. Peter Chan made my experience the best. He is very knowledgeable about all aspects of the car and the purchasing. Excellent at what he does. Appreciate being treated like "family".

Tia

Mar 18, 2014

Dave Rios excellent person to deal with. Kind, friendly and very welcoming. I have bought two other cars from him and will always come for my next car to him in the future.

Koby

Mar 15, 2014

Service Advisor kept me updated on my vehicle periodically. Also, he had a loaner car ready and waiting when my car was towed in for service.

Yan

Mar 12, 2014

The service is very good. Al helped me with a car so that I did not need to wait. Next morning when I went there, everything was ready. I found a scratch around the bottom bumper and was not sure when it happened. Al checked with Service department and got the original paper work. He cleaned up all when I stopped by later. Super!

Marsha/Rick

Mar 11, 2014

I appreciated Steve the stop manager taking me for a test drive when I told him that I wasn't sure of the brakes. That was great. I appreciated our mechanic David insisting on keeping the car because he heard the noise around the steering column as I did.

Chad

Mar 11, 2014

My service rep was awesome. Took care of stuff he didn't need to and was prompt in calling me to let me know the car was done. Can't wait to come back!!

Melanie

Mar 9, 2014

Paul was excellent. Of course my car would not replicate the noise it had been making, but Paul even brought out the head technician to try to find the problem.

Eric

Mar 8, 2014

Alex was so nice and helpful. We would have never made it through the glass doors if he we not so easy to get along with. He also helped us after the sale to figure out how to use all the gadgets. Guys in the back went out of their way to clean the car, etc.

Sylvia/Jeff

Mar 8, 2014

EVERYTHING IMAN IS GREAT GOT THE CAR IN AND OUT IN THE A.M. CALLED AND COMMUNICATED WHAT THE CAR NEEDED RIGHT AWAY AND WHAT COULD WAIT NEVER BRING THE CAR ANYWHERE ELSE.

Stephanie

Mar 7, 2014

Everyone was friendly. I really felt comfortable with John Braun. It is important to work with someone who feel you can trust when making a major purchase such as a car. I felt I had that with John.

Robert

Mar 5, 2014

Quick and responsive. No frills approach to service. I really like the way you do service as compared to a well known BMW dealer near by that I used to frequent. I have been to your service department twice and both times there was no wait, I dealt with one person not a cadre. Great overall experience.

Si

Mar 4, 2014

No hassle. Salesman was very knowledgeable on the Lexus model we purchased. Showed us how to connect our Bluetooth devices

Patricia

Mar 4, 2014

They were not as aggressive in their selling technique this time. In the past they'd call me from service & try to scare me into getting brakes replaced, etc. Paul told me I needed a front end alignment & I called him back & told him to just do it since car was there. It didn't sound like a desperate effort to sell me things I don't really need.

Jung

Mar 2, 2014

When i had vsc light on i called Eiman next day he ask me the bring the car and gave me 2014 Lexus for the loaner I called him because my last service experience with Eiman was great . He helped solved probelms very professional way and explained well and have my car on time when he promissed. I can see the defference from the previous experience your service department really changed and enjoyed good service . I 'll definetly recommend Tustin Lexus to my friends and family . Thank you again .

Raymond

Mar 1, 2014

All the staff are very friendly and helpful. Iman Azimi is always knowledgeable about my vehicles and cares about his clients.

Nancy

Feb 28, 2014

I called to make an appointment and when I arrived the next morning I was greeted by my representative. He was friendly and helpful. My service and his communication on the progress was wonderful.

Joan

Feb 27, 2014

I worked with Derek in service and he was very helpful. It is great to be able to talk to someone you know and have worked with before. Couldn't have asked for better service then what I received from Derek.

Ninamarie

Feb 26, 2014

Alex Kim was awesome. He was very easy to work with and very courteous. His manager also was very good to work with. I did not feel pressured.

Che-Hsien

Feb 21, 2014

Paul Kim definitely is an excellent engineer and also a representative in Tustin Lexus, who helped me out to resolve the water pump issue with excellent acknowledge that giving me a peace of mind in the future continuing to drive my LS430 sedan.

Matt

Feb 20, 2014

I was greeted both times that I pulled up to the service dept. The employees (Al especially) were friendly, attentive, and sincere

Rachelle

Feb 19, 2014

My service advisor, Paul Kim, was responsive to emails and calls in setting up my appointment, keeping me informed as to the needs of the car, and generally making the mundane task of servicing my car very easy

Pat

Feb 18, 2014

As always Tustin Lexus explained what my car needed, accommodating and kept me informed of the service progress. All the staff was friendly and professional

Kay

Feb 15, 2014

I schedule my appointments with Derek Kincebach because he always provides such good service. He's always professional, knowledgeable, and friendly. My loaner was a 2014 hybrid ES 350 and he did great job on "selling" me the car.

Joanne

Feb 15, 2014

I was helped right away even though I did not have an appointment. Randy Stinson and the other rep were very nice and courteous. The car was checked out and, even though, they "could not duplicate" the problem I had encountered, I felt much better driving the car after the incident I had experienced earlier.

Irene

Feb 14, 2014

Your service department is honestly on point. I've taken my car to Westminster Lexus and always come out of there with a bad experience and poor customer service. There's no price and distance for good customer service and service in gerenal so I prefer to make the drive to your location. Tustin Lexus by far meets every expectation.

Diane

Feb 14, 2014

Personable demeanor of the person who took care of me. Very warm and welcoming! I think his name was Rick Massucci.

Tavip

Feb 14, 2014

1. Marcel has been excellent and most of all patient in explaining all of the ins and outs of the car. Very knowledgeable about the car.2. The finance department (I am sorry for forgetting his name) has been excellent too in explaining the added value service for our new car.Overall, excellent team!

Kerrianne

Feb 14, 2014

The staff is amazing!! Mike, Brad, and Dave all made my experience quick, easy, fun, and stress free! Its like you are family to them! I would recommend Tustin Lexus to all my friends Thanks to all!

Lisa

Feb 13, 2014

Peter, the internet sales manager, was a pleasure to deal with. He made the long, painful process much easier and certainly went out of his way to service us. He gave superior customer service and I would recommend him to anyone interested in purchasing a Lexus.

Lillian

Feb 13, 2014

I emailed them as early as 5:30 am, first thing in the morning I received a call at 8:00 am. They are after the vehicle /owner safety. Assuring the client with whatever help they can offer according to financial status of the client.

Treva

Feb 12, 2014

Our salesman John Braun's excellent service. Everyone we came in contact with was very nice and helpful. Thank you for the bottled water and keeping me hydrated during my visit!

Robert

Feb 8, 2014

Rick is the best service advisor I've ever had. He is the reason I purchased my second Lexus at Tustin.

Jon

Feb 5, 2014

Paul Kim always takes care of my needs in a very professional but personal manner. He makes Tustin Lexus stand out as a place to do continued business.

Tawny

Feb 5, 2014

Iman was very helpful from the start from phone call to service at the dealership to the end. He was very professional. Steve explained the diagnostics of the vehicle thoroughly. I am very pleased. Thank you.

Jatin

Feb 2, 2014

it was my first time bringing my car in for service here.Iman was very helpful and answered all my questions. my car's working great even though it has a lot of miles on it.

Robert

Jan 25, 2014

The advisor's willingness to go the extra mile to assist with a secondary, potential warranty issue unrelated to the service. He was very responsive and a good representative for the dealership!

Jeannie

Jan 24, 2014

I have been taking my Lexus to the service department at Tustin Lexus for five years now. The representatives have always been courteous, helpful and knowledgeable. The servicing of my vehicle has been outstanding. I would recommend this dealership to all my family and friends.

Patricia

Jan 23, 2014

This was my fourth car that I have bought at Tustin Lexus with Whitey Chism. As with most of my other purchases it went very well.

Prabir

Jan 22, 2014

We're headed for a long weekend and the timing was tight when we walked in for service but Joseph happily coordinated the maintenance tasks. He quickly guided me through the paperwork and had the car ready much sooner than promised.

David

Jan 22, 2014

Fast and friendly service. Made it easy to drop off the car, get a loaner, and be on my way with as little hassle as possible.

Raschelle

Jan 19, 2014

Joe H. Is always so pleasant and helpful. I love how getting my car serviced there.Having a loaner car makes it easy and convent by not having to sit there and wait. It also gives me a good idea on the other models, when I choose to buy a new car.

Wendy

Jan 18, 2014

Paul Kim, was great. He helped me with everything and I was surprised to see that he gave me gas for my car too. It was a wonderful surprise. I really appreciated all his help.

William

Jan 17, 2014

Iman Azimi always gives me great service and his knowledge of maintenance needs always makes me feel confident in the work I am having done.

Laleh

Jan 17, 2014

Imam was great and he took care of everything. Called me with updates and made sure I was okay with all the items recommended. I was happy with the service department as a whole

Debra

Jan 16, 2014

Service writer Paul Kim was very efficient and stayed late to wait for me and make sure I was in and out in just a few minutes. He knows I have a long commute and really expedited the service intake. It was a very nice touch.

Beverly

Jan 14, 2014

They were very efficient, immediately greeting me as I drove up and knowing what needed to be done. They had me in and out with a loaner car under half an hour. I needed my car sooner than they said it would be ready, so they accommodated my needs and had it ready when I needed it. When I went to pick it up, they were very fast and efficient again. I was very impressed with my service person, Paul Kim. I would highly recommend this dealership to anyone.

Eric

Jan 13, 2014

Paul Kim, our service consultant, was responsive to our needs, flexible with our budget, and readily available by both phone and email. Also, we enjoyed the opportunity to try out a loaner car that we had some interest in.

Helen

Jan 13, 2014

Always a pleasure to get my car serviced here. Derrick is professional and keeps us updated on the status of the car. The car was clean, in and out. Very pleased.

Vickie

Jan 8, 2014

Rick Massucci was very understanding of my situation. He had a loan vehicle available right away and made me feel like the problem would be handled. I was very pleased to receive a call that the problem was resolved under warranty.

Jennifer

Jan 7, 2014

I worked with Peter Chan. He was extremely helpful and honest and I was very satisfied with my experience at Tustin Lexus. I felt much better when I walked out of there a brand new RX350 than I have in the past with other car dealerships.

Daniel

Jan 7, 2014

That sales person treated us with respect and courtesy. He made both my wife and I feel very special and met all our needs. I will continue to buy cars from him. I am thinking of getting another car for my wife.

Pauline

Jan 5, 2014

Quick service from the very beginning; arrival, leading me to a place where I could work on paperwork until car was finished, courteous pleasant, couldn't find Paul but as I was leaving he waived.

Nghi

Jan 4, 2014

Salesmen Scott Cram and Ramiro Moreno are great, friendly, and good on their words (such as agree to fix defects in car, give gifts, etc.)

David

Jan 1, 2014

The synergy between researching the vehicle online at Consumer Reports and the Lexus website and then being referred to Internet sales to determine if the vehicle I was interested in was in inventory. Connecting with Rex online and then obtaining the vehicle the next day ... it doesn't get any easier than that.

Kevin

Dec 31, 2013

very smooth. rex did a great job explaining everything to us. also stayed after closing to go over car functions. a really great job.financing was very easy. will definitly refer anyone looking for a new lexus to this location.

Albert

Dec 31, 2013

Excellent service. Able to E-mail get appointment and get the service done on the same day is great. Along with having a new loaner to use is fantastic.

Charles

Dec 24, 2013

I dealt with Iman. Extremely curtious and helpful. Everything was just as I was told it would be. I loved that you provided a loaner car for me. Very important service. I will always come back here for my car. Thank you.

Thomas

Dec 20, 2013

Ramiro was excellent in his assistance with our purchase. Was great to have a professional sales person work with us who cared more about what we wanted rather than getting a vehicle sold. Was very patient with our kids and made sure we were taken care of from start to finish. Would highly recommend him for anyone else looking for a Lexus.

Tae

Dec 20, 2013

I leased a 2014 Lexus IS250 and the sales representative Marc was very friendly and helpful to me. Also, there was a sense of integrity and commitment in their services. They made sure every little details were perfected and not just trying to get your money and send you out the door. They really want the best for you. I really appreciate that kind of work.

Thuan

Dec 20, 2013

I don't remember the name of the young lady who helped me but she was extremely friendly and efficient. I was happy with the service because the wait time was much quicker than I thought it would be.

Raymond

Dec 20, 2013

Iman is a good solid service writer. When he called to tell me about the water pump it was not unexpected and he was honest about this being the right time to change the timing belt and I followed his advice.

Hank

Dec 19, 2013

The staffs are Professional & courteous. lounge is clean and pleasant. work is great. overall experience is excellent. I will not hesitate to recommend this dealership to any one.

John

Dec 18, 2013

I called in advance and got an estimate and how long the car would take to repair. All estimates worked out. I was given a rental car to continue my daily work schedule A very good experience

Leslie

Dec 17, 2013

I was attended to quickly and every employee was very courteous. I purchased my car from Newport Lexus but prefer the customer service at Tustin Lexus!!!

Myung

Dec 17, 2013

Mr. Paul Kim knows my car's maintenance history and gives proper suggestion. He does care for his client and I can trust him. My car is clean and in good condition. I can count on Tustin Lexus.

Michael

Dec 13, 2013

Derek was my service agent, he was pleasant and efficient. I needed a loaner for the day and he managed to bag a Lexus loaner.

Gail

Dec 11, 2013

Everything was handled in a quick & efficient manner. A loaner car was ready for me when I dropped off my car and I was kept informed about the repair process.

Robert

Dec 10, 2013

Service man like Iman who is doing a wonderful job such follow up with customer during service and keep promise to finish job on time.

James

Dec 9, 2013

Service Consultant (Iman Azimi) checked in my vehicle very quickly without an appointment. Mr. Azimi was very professional. Performed the service (battery) in less than an hour while I waited. Offered to wash my car. Waiting room was very comfortable.

Frank

Dec 5, 2013

Sales people: Steve Tibbits and Derrick were both great. They both made my buying experience easy and painless. The Finance manager, Dave, was also very helpful and even got us a better interest rate than we had at our credit union!Thanks so much,Frank

Roy

Dec 5, 2013

I am the original owner of an 2006 IS350. I have been to Tustin Lexus for service on my vehicle approximately 8-10 times. My original service contact was Ray Chang who was replaced by Derek Kinsbaugh?. Both of these guys are on the top of there game and make it a pleasure to take my car in. The best thing Tustin Service has going is their employees...Thank You Ray and Derek...you are the best! Roy

Rhonda

Dec 5, 2013

The sales associate, Mark, was friendly and helpful.The waiting area was comfortable.I was able to get the car I wanted with the features I wanted.

Josellie

Dec 4, 2013

Bradley Grebel is great to work! We were so pleased with him that we followed him over from Newport Lexus. We would highly reccommend Brad and your dealership to our friends and family looking for a terrific experience.

Warren

Dec 3, 2013

I was very appreciative of being able to do most of the deal with the internet department via telephone and e-mail. It made the transaction easy and painless. Kudos to Rex and Youssef.

Vivian

Dec 3, 2013

Paul Kim helped me set up my bluetooth audio to my phone and plugged my usb line to his computer and told me the cable wasn't working anymore so that's why my AUX port was not working in the beginning. Paul was incredibly helpful.

Jacob

Dec 2, 2013

Sales person Peter Chan was extremely professional and kept his word while negotiating on the vehicle. I would refer anybody to work with Peter if given an opportunity.

Lyn

Dec 2, 2013

Quick attention to my request for oil change. Like being able to easily use my computer at work stations in the waiting room. Iman kept me very well informed.

Maryann

Dec 1, 2013

Iman was extremely helpful and professional. He had a rental car, that I requested, ready for me when I arrived. He also followed up with phone calls to check and update me on my car and service. Excellent employee.

Glen

Nov 28, 2013

I have been with your excellent services for last 15 years with two Lexus sedans and they are running alright. We like to thank you for also these years and specially Mr. Paul Kim at Tustin Lexus timely advices on repair schedules.

Lawrence

Nov 27, 2013

I was offered an extended warranty on my vehicle but you did NOT try to ram it down my throat. I have been pressured elsewhere to do so, and I always resented it.

Toyoni

Nov 26, 2013

Trevor Castle was the salesperson who showed me the car, walked me through the features, helped me select a car, and helped me close the transaction. His service was excellent, one of the best car buying experiences I've had.

Dorthea

Nov 25, 2013

Everyone is very caring. I have never worried about my Lexus since no one else but Tustin Lexus are the only ones who have ever touched my Lexus in the 18 years I have owned it.

Susan

Nov 24, 2013

My Service Rep is prompt in responding to e-mail or a phone call, is professional and personable to work with, explains what needs to be done and what the costs will be, keeps me informed of the progress. Thanks so much!

Teri

Nov 24, 2013

Easy to make service appointment. An listened to the issue, described what service was needed to determine the problem and fix, followed through and followed up just as he said he would. He asked if I'd like to stay or needed shuttle service then quickly arranged a shuttle to take me to work and back. He asked about any other service required but didn't push me into something I didn't want. He was helpful, friendly, professional, and efficient. I'll be back for service because of this experience.

Michelle

Nov 23, 2013

The staff is always so friendly. They give me updates on the status of my car. They wash my car. I get a loaner vehicle or a shuttle to my work no matter how far. It's the little things that show me, they care about my business.

Thomas

Nov 22, 2013

Liked the whole thing from beginning to end. I got my first Lexus in 1992 and Tustin Lexus has been very consistent giving customer service at the highest level.

Nora

Nov 21, 2013

Curtius , for work done service was fast They did a good job in letting me know problems With my car that where truthful .

Nancy

Nov 20, 2013

Paul Kim was extremely helpful and professional! I brought my car in for 3 recalls, was given a loaner car, through no fault of my own I was involved in an accident (someone hit the car while it was parked unattended). He was understanding and handled it very professionally!

Richard

Nov 19, 2013

My service advisor, Iman, is the best of the best. Great follow up and always there to take care of all my vehicle needs! Two big thumbs up for my advisor!

Diane

Nov 19, 2013

Just had an oil change, but also checked out the rest of car. They were done very fast, less than an hour. And took me to a store to shop while I waited, great service.

Robert

Nov 19, 2013

First and Foremost is your Service Associate "Derek" who is outstanding. Derek truly makes the customer feel important and he is excellent in providing top notch follow-up by insuring the customer is satisfied.

Kenan

Nov 17, 2013

Mike Greco was very professional, clear and offered "no pressure" environment. I felt comfortable with the process.I think the process- trade in and purchase price was fair and equitable.

Bradley

Nov 14, 2013

Professional Team All around. Your Finance Manger was incredible and top shelf. Welcoming from the moment I can to the facility to the moment I left in my new car. Thank you..

Richard

Nov 14, 2013

battery died in our LS 460 and once we got the car to you the battery was replaced and we were on our way in less than 40 minutes. great service.

Brian

Nov 12, 2013

Iman took total control over the servicing needs for our Lexus. He arranged for a Lexus loaner abd called me on a Sunday for pick up which was perfect. We also had some brake work done which solved the squeak problem in our GS 350. He is an extraordinary service rep. Thanks Iman!

Shahid

Nov 11, 2013

We had a great deal on 1999 RX 300. Dave was very friendly & professional. A +.Will come again for other upgrade.Mr & Mrs Shahid karim.

Koh

Nov 9, 2013

Recalls can be difficult to handle due to volume of customers that needs to be taken care of,,,,, with that being said (Recall = 2GR-FSE Intake VVT Actuator Gear).. your dealership did a great job. I am very happy to have Tustin Lexus as "car's home". The work took a few days but that was expected - the customer service was excellent, from the appointment making process to end pick up of car. Thank you.

Lynn

Nov 7, 2013

The Tustin Lexus service manager and staff were very professional and helpful in completing the service recallof my Lexus GS350. They kept me informed by phone of the status of my vehicle from start to finish.

Rod

Nov 6, 2013

1.Service Department is extremely Knowledgeable about my Lexus' current, past and future needs. Thanks to DereK Kincebach and Rene Parenteau at Tustin Lexus. They always address my special request for my car and take great care of it as if it were their own. Also always offered a free loaner vehicle that is new and clean. Always take my request for a service appointment on my schedule. Job well done!

Huong

Nov 6, 2013

The car sale man, Marcel Slays, and his boss were very calm and friendly discussing about our desired car. Yet, they were very, very aggressively working on the price to meet our expectations. Marcel had collaborated with us since the time we stepped in until we drove off with our new Lexus. We will definitely mention and refer Tustin Lexus and Marcel to our relatives and friends whoever want to purchase a Lexus.

Teri

Nov 2, 2013

I'm so pleased with my service consultant, Derek Kincebach. So caring and polite and always makes sure everything is to my liking. I don't put many miles on my car each year, but Derek is willing to check the fluids, etc. to make sure my car is in good working orderand safe to drive. He's such an asset to your service department.

Patricia

Oct 31, 2013

Lou did such a great job explaining everything about the features on the RX 350 sport. We had discussed how I love sports car drive but unfortunately due to medical issues I could no longer drive the is250c - which I loved. He couldn't have found me a better SUV to drive and get out of. In addition, he explained everything he could think of about the car before we drove off the lot and continues to keep in touch. That is what I call real service!

Marjorie

Oct 22, 2013

For 20 years I have bought and serviced my two cars at your Lexus dealership. The cars are great but more so I find all who have welcomed me to set up the service are fantastic as well as the all your workers. Both Paul Kim and Rick Massucci have helped this old lady out since time began. Please give them credit for their great personal service and a warm hello.

Daniel

Oct 14, 2013

It's a pleasure having Rick as our service advisor. He looks out for our interests and takes care of essential services only, unlike other dealers that add extra unneeded services. Technical staff is excellent.

Coyle

Oct 12, 2013

My salesman, Peter Chan, was personable, knowledgeable, and more accommodating than any salesman we have ever had; he is the epitome of what a salesman should be and sets the standard for super service.

Vickie

Oct 9, 2013

Iman called me to let me know the recall service was available and I was able to set up an appointment immediately. When I arrived, I felt very welcomed by Iman and he processed the paperwork and obtained a loan vehicle quickly.

Marsha

Oct 1, 2013

Rex was great to work with. Easy going and not a lot of pressure. Very patient. He spent a lot of time explaining the car once we leased it. We would definitely buy from him again!

Gregory

Sep 30, 2013

I called to get my car in for the, first service free, and they got me in within 30 min of my call. I was done within an hour and a half. They have a nice waiting room. Everyone was friendly.

Gretchen/Tim

Sep 28, 2013

Made a reservation for regular service, which was easy to do. Service rep was able to bring up my history and advise on what we needed to do and what we could omit (if that item had been done recently).

Don

Sep 24, 2013

I like the fact that Lexus did stand behind the warranty repairs for my car. I especially like the way Rick has taken care of the details with Corporate Lexus and arranging the repairs.

Linda

Sep 24, 2013

The efficient intake processing of my car and loaner vehicle. Upon returning my loaner to pick up my car, I was out of the dealership in 10 minutes!

Guest_Views123

Sep 16, 2013

We just bought a new Lexus IS 350 from Tustin Lexus and it was a great experience. The price was far better than other dealers which gave us offers. The negotiation process did not takes too long before we were able to agreed on a reasonable price. The facility is nice and clean and there is a fairly large amount of inventory of various models/colors. LEO SUBROTO from the internet sales department worked with us from beginning to end and was very detailed in making sure we were happy with our purchase and explained everything about the car very thoroughly before we drove off the lot. I would recommend this dealership to anyone looking to buy a Lexus.

Bad deal at tustin lexus

Aug 31, 2013

Showed up today to meet with Peter the Internet manager. Worked numbers on 250c. When I called back o confirm deal he said he read he numbers wrong. He called me back in 5 minutes then Sid the car was sold. This is a car that had been on the lot since May ! Unethical

SY

Jul 23, 2013

7/21/2013 go there to buy LS type soon as we test Drive to different type the salesman said he thinks We're not serious buyer and he stopped Given us service they are very rude I think they're Just some desperate looser working there He thought I'm there to buy Key Chain for 80K . I was wondering why they have bad repetition I don't recommend them at all.

kellymccarty

Jul 3, 2013

Leo was very helpful. I did a lot of the work via email. They were very considerate of my time and schedule. They gave me a great deal on the vehicle I purchased and a good deal on my trade in. I have no issue with how they treated me, especially as being a female and buying the vehicle on my own. I ended up financing the car with them despite having otjer financing already set up. I highly recommend.

Jeffkong11

May 17, 2013

Steve was a great sales person. Easy sales process. Did not feel pressured and made buying a car so simple. Best price for a Lexus

elitech

May 16, 2013

I have a very good experience with Ptere Chan when I lease a new Lexus RX 350 about one week ago. I would say about him: Excellent service, excellent knowledge. Will recommend to my friends. Thank you very much.

Leonard65

Feb 24, 2013

I recently purchsed a used Lexus RX 350 at Tustin Lexus. It was a great experience. I got the car for the price I had anticipated without going through a lengthy negotiation. The Internet department has handled the deal professionally. Thank you Chris Griggs and Youseff Moussawi.

tycop97

Jan 28, 2013

Leo was honest, knowledgeable and sincere. He listened to my needs in a car and assisted me without pressuring me into buying. He allowed me to take my time in making a decision to my lovely LS 460 2012. I would definitely come back and recommend my friends to buy car at Tustin Lexus dealer. Mr. Subroto is an asset to your dealer, keep him!

Fengrh

Dec 14, 2012

The best services I have ever had from dealer sales and technical specialist. The technical specialist, Rex, is exceptional knowledgeable and patient. They are the model of this profession.

Fly2low

Dec 3, 2012

Second smoking deal in a month. It cant get any better than this. Leo is always corteous, professional, and easy to work with. Will definitely come back sgain.

Fly2low

Nov 7, 2012

Leo went above and beyond to give me an excellent experience and the best deal. He was also most corteous and patiently explained several different models i looked into.

helenhuang

Aug 19, 2012

Dave is a thoughtful person and really privide professional help.The price is reasonable and competitive.The person in this dealership are friendly and polite.

flipo77

Apr 20, 2012

i talked to this guy dave peterson about the ct 200h and he convinced me that he got the color of the car that i want. Before i drove 25 miles to the dealership he assured me that he even got 2 of them. when I arrived after an hour he said the car has been sold and tried to sell me different colors. I was very disappointed about their proffesionalism. They would lie to you just so they can sell their cars.beware!!!

leosorianorn

Apr 14, 2012

I talked to this guy Dave over the phone trying to put numbers on a ct 200h. He seems to be the most honest and straight person you can ever talk to. So finally, after a week of negotiating, he enticed me to visit their dealership; promised me he had the car that I want. I asked him upfront if he really had the car and said he had two of them with the matching color preference. So i hustled for a baby sitter to go there; and when I arrived at the dealership, they told me that the car was already sold an hour ago; instead, they started selling me other colors or they will just give me a call me once they get the color that i want. I was so disappointed I had to drive from Corona(25 miles),with all the traffic, just so they can lie to my face. I just talked to the most dishonest people. I have high respect to lexus but if these are the type of people i have to deal with then i might as well forget about it.

LETILEX

Apr 1, 2012

Reently, went shopping for a gently used, low mileage 2010 IS250 with a specific color combination and that it had to be certified pre-owned. The salesman, Dave P, met us and was a gentleman. Very patient and very informative. We finally found the right color combo. Everything went pretty well except when i came time to the financing part. I had specifically mentioned that I was going to seek my financing through my credit union whom ive been with fr 15ys; one the finance rep realized that i wasn't going with Lexus Financial Corp, his whole demeanor changed to a negative, had me sign here, there, and rushed me out within 10minutes tops. I declined all of overinflated products and services add ons ad that seemed to irritate Mr Finance Person even more. Although we appreciated the sales perso that handled out deal, but we did not appreciated the immature, childlike behavior of the finance person just because we secured financing somewhere other than with them. Would I buy from Tustin Lexus again? Possibly, but not if the same finance person is there.

Juiceman

Feb 27, 2012

Due to the excellent service Tustin Lexus provided, all future car purchases will be made at their dealership. I couldnt be more happy and satisfied. Thank you Tustin Lexus for making the process of buying a car so easy.

Gayle Carasso

Feb 19, 2012

Yes I would recommend this dealership and especially Peter Chan. We emailed constantly as he walked me through buying my 2010 Lexus RX350 from Tucson AZ. I flew in and he was at the gate waiting for me. Has called to see how the 7 hour drive went as well as registrating the car. I cannot say enough about his service.

mikeinirvine

Dec 21, 2011

Great guy... I hope he is our guy to call about ours cars and friends and family. Thank you for everything Dave and I look forward for our next car!

BigLexusFan

Sep 5, 2011

I talked with Joe Ruiz, Internet Sales Rep, regarding an advertised Lexus over the online-chat. I had a very specific question about whether or not the car in question had a rear entertainment system (DVD overhang) that, as a mom, is crucial to occupy the minds of my little kids on long rides. He assured me it did have it, though of course when I got there, it did NOT have it. I specifically asked him 3 times, and 3 times he assured me it did. It obviously was a ploy to get me in the dealership, but I had already lost confidence in him as a salesman.After realizing his mistake, I got flipped to another salesman (Dave) who was really nice and knowledgeable. Had it not been for the less than perfect condition of the vehicle and the lack of the entertainment system, we probably would had purchased the car, but ultimately purchased from Lexus of Cerritos which had a pristine version of the car I wanted and very professional staff.

mikrin2

May 17, 2011

We visited this dealer Sunday and will never step foot in that dealership again. The salesman, Vance, was the rudest person we have ever encountered at ANY car lot. We were shocked to say the least and it has affected our view of Lexus in general. My husband has changed his thoughts about purchasing a Lexus after the treatment that was shown to us. I would not recommend Tustin Lexus to anyone and will be sure to tell everyone we know to stay away.

ASK

Jan 5, 2011

I E-MAILED REGARDING LEASE OFFERS FOR THE ES350. AFTER SPEAKING WITH PETER CHAN AND GETTING SOME NUMBERS OVER THE PHONE, MY WIFE AND I WENT TO THE DEALERSHIP ON MONDAY NIGHT. THE NUMBERS GIVEN BY PETER OVER THE PHONE AND DISCUSSED AT THE DEALERSHIP WERE 450 TO 460 PER MONTH LEASE WITH 3500 DRIVE OFF FOR THE ES 350 WITH NAVIGATION. WE DID NOT AGREE TO THOSE NUMBERS SO NOTHING WAS SUBMITTED. 6 DAYS LATER I SPOKE TO PETER AND DECIDED TO GO IN TO SIT DOWN AND DISCUSS THE NUMBERS AGAIN. I MADE IT CLEAR OVER THE PHONE THAT I WAS WILLING TO GO BACK ONLY IF THE DEALERSHIP WAS WILLING TO NEGOTIATE. NO PROMISE WAS MADE TO ME OVER THE PHONE, HOWEVER I WAS TOLD THAT THEY WOULD SUBMIT THE NUMBERS AND SEE WHAT HAPPENS. TO MY SURPRISE ONCE I WAS AT THE DEALERSHIP THE OFFER THAT WAS PRESENTED TO ME WAS 585 PER MONTH WITH 3500 DRIVE OFF. THAT WAS UNBELIEVABLE! IF I WAS TOLD THAT THE OFFER WAS FIRM FROM MONDAY NIGHT WHEN I FIRST WAS THERE, I PROBABLY WOULD NOT HAVE GONE BACK. HAD THEY EVEN HINTED THAT IT WAS GOING TO BE HIGHER, FOR SURE I WOULD NOT HAVE GONE BACK. THEY LIED TO ME TO GET ME TO GO BACK AGAIN. THEY SHOULD NEVER DISCUSS ANY NUMBERS THAT THEY CANNOT COME CLOSE TO. THE DEALERSHIP WASTED 4 HOURS OF MY TIME ON THE TWO TRIPS AND 2 HOURS OF MY WIFE'S TIME ON THE FIRST TRIP TO THE DEALERSHIP. WE HAVE YOUNG KIDS AND IT'S DIFFICULT FOR BOTH OF US TO ATTEND AND FIND SOMEONE TO WATCH THE KIDS. THE DEALERSHIP SHOULD BE RESPECTFUL OF OTHER PEOPLE'S TIME. AS I WAS LEAVING I TOLD PETER "PLEASE DON'T DO THIS TO OTHER PEOPLE" PETER RAISED HIS VOICE AND SAID "DON'T LECTURE ME, WE HAVE NO DEAL". I HAVE PURCHASED 5 NEW VEHICLES AND LEASED ONE OVER THE LAST 15 YEARS AND I HAVE NEVER HAD AN EXPERIENCE LIKE THIS. EVEN DURING THE LAST FEW WEEKS AS I WAS SEARCHING FOR A VEHICLE, I VISITED 12 OR 13 DEALERSHIPS, NONE TREATED US THIS WAY. I WOULD NEVER RECOMMEND TUSTIN LEXUS TO ANYONE, IN FACT I WOULD LET PEOPLE KNOW NOT TO TRUST TUSTIN LEXUS NOR PURCHASE FROM THEM.

Marcelo Sroka

Jan 3, 2011

I bought my SC 430 in 2002 at this dealer, and it has been repaired at this dealer exclusively since then. All my dealings, from the purchase to every repair and maintenance, have always been professional, and everything that has been promised has been delivered. Their communication has been great also, always letting me know status of repairs and any issues that come up. I'd highly recommend them to anyone, and I'll use them again for my next purchase!

markst

Dec 17, 2010

One of worst EVER. They called me over the phone after my enquiry on an auto sales website. They promised to sale me a car at price and insisted that I visited them same day. They knew I would have to drive 1.5 hour each way and guaranteed the price. However, when I reached the location, I was told by the manager that the price was promised by the sales guy who is not authorized to promise such. They would sale the car but at $10K more than what was promised. Their behavior was rude and disrespectful, to say the least. I would suggest that nobody should bother to buy a NEW car from this dealership as they do not have good ethical standard as you would expect while buying a new car.

towmater

Oct 30, 2010

The worst experience I've ever had for lexus service. I went in yesterday for an oil change and to get my brakes checked. My wait time was close to 3 hours! They tell me that I have to get my suspension or strut or something fixed so I said okay. So, I finally got a loaner car and they sent me off. This morning I get a call at 10am and they told me my car was ready. I go there at 1pm to find out that the paperwork wasn't closed and my guy just stepped out of the office, so they were trying to contact different people to figure out how to close my paperwork. I had gone to Sprouts right before, so I had all my groceries with me too... so I was NOT happy to have to wait for an extra 20 minutes while my milk and fruits just sat there... Then finally I pay my over $1000 for everything and they tell me "okay your car will be pulled up." I get out there and I wait there for another 5 minutes before someone asks me "oh have you been helped?" and I say "Uh they told me my car is supposed to be pulled up right now..." The guy takes my receipt and 5 minutes later I finally get my car. In the meantime, I'm listening to another lady complaining to somebody on the phone about how she had come back to get her car, so dropped off her loaner car... but then they found out her car still needed work or something. But during that time, the loaner car she just had was just given to somebody else who was just driving off with it. So, she had to get another loaner car (probably the one that I just dropped off.) She was MAD. Well, then I asked to talk to the manager and I made my complaints, but who knows if it'll change anything. All I know is that I'm never going back there again. The quality of service was horrible, especially for how much I had to pay.

bebe888

Sep 5, 2010

Absolutely horrible experience. They did not only overcharge me but also tried to lie about the rendered service. Service managers there are way too incompetent and unfriendly. I was amazed by how arrogant they were in dealing with their customers. I guess they were more interested in their own bottom line than taking care of customers.

FrustratedNell

Jul 3, 2010

Worst ever experience with a Lexus dealership. The most confounding, insincere, barely solicitous sales department. They sell cars? Really? Yes, they have the merchandise but they don't seem to care. I drove away after a comparatively short negotiation process realizing I hadn't even been offered so much as a glass of water.Don't bother. You can get a better deal elsewhere. (I did.)

pjbarry

Jun 18, 2010

I tried to have my IS 250 service for a recall and when I brought it in the first time and left car I got a call 15 minutes later to pick it up that the part was not in stock and it would take 3 weeks for it to come in. When I asked why I was not informed when I made the appointment Raymond said only the service managers would know that the part was not in stock not the person setting up the appointment. So in other words bring it in and then we will inform you that we can't do the work.Now today I bring the car in after getting a call that the parts are in. I leave the car and was informed car would be ready in 2 hours and that Paul would call me on my cell when it was done. Well 4 hours later no call...so I call the service dept. and I am informed car is ready. The only reason I even took the car in was to have the recall completed. I did purchase the car here and the finance guy was such a creep that I will never purchase another car from this dealership, it reminds me of 20 years ago when all car dealerships were thieves.

gbcpt

May 28, 2010

Went to Tustin Lexus to test drive the 2010 GX460. Jim Macedo was the salesman working the lot and approached me. The whole time he was unhelpful and unknowledgable about the vehicle. Spending 20 minutes on the Lexus website the day before made me a better expert than he was. He was unfriendly, unengaging, unhelpful and acted like he was doing a huge favor to me by "letting" me test drive the vehicle. All of his answers to my questions were short yes, no or I'm not sure responses. The test drive was SOOO awkward because Jim Macedo was so quite and creepy. Usually car salesman are chatty during the test drive pointing out features of the car or learning about what your looking for in a vehicle. This guy just sat there in silence. Then when we got back to the dealership, his whole attitude was "well, do you want it?". Very bad experience.

dbhspacheco

Feb 13, 2010

I went shopping for a car this past Super Bowl Sunday. My husband and I are repeat Lexus customers and we have bought 2 cars from Tustin Lexus in the past and were pleased with our buying experience; however this trip was a fiasco!We arrived at the dealer around 4:00 in the afternoon. Ted, whom we had spoken to the week before, greeted us. We were considering a Lexus GS Sedan, but decided we wanted to test drive a Lexus IS 250. We were looking for it in red with navigation. Ted told us he did not have one on the lot and therefore could not take the deal any further. This offended us, as we wanted to test drive one. My husband insisted he show us one in another color. We did test drive silver IS 250 and liked the vehicle a lot, but we still wanted a red one. He checked his computer and found one in stock, but it was stored at their storage facility. He said he would have it brought over and in the meantime we worked a deal. My husband was not satisfied with the numbers Ted brought us. We countered his offer and 5 minutes later he returned and told us "they wanted to think about our offer." We left upset but returned 10 minutes later after I convinced my husband that their offer was reasonable. Ted was ecstatic, sat us down in his office and left us there for a few minutes. When he returned, he said he had made a mistake, and the previous offer was no good. They raised the price a $1,000 and lowered our trade-in value. When my husband complained, he scolded him for not jumping at the first deal when he had the opportunity. We countered again, and came to a deal we could all agree on. The only problem was the car could not be brought in today because the storage lot was closed. He wanted us to sign the papers without ever seeing the car, and my husband said NO WAY! We told them we would come back and sign the papers the next day after we got off work. Ted was not happy, but he agreed and told us the car would be waiting for us. At 4:00 in the afternoon the next day, we got a phone call from the sales manager informing us that he could not honor the deal that was made the previous day. He raised the price another $1,000, apologized and said he would honor the new price. My husband told him we would think about it. That night we went to Westminster Lexus, who matched the original deal we made with Tustin, Lexus. They were courteous and made us feel like we were royalty. We were treated in a straightforward manner there, had a very pleasant buying experience, and most importantly we got the deal we wanted without any run-around. We drove our new red IS 250 home as happy as ducks floating in a pond, and the best part of all was we had a message from Tustin Lexus when we returned home saying they had good news for us. I'm assuming they realized they pushed us a little too far and wanted to renegotiate, but it was too late for that. I will never considering buying a car from them again, and I recommend that you don't either unless you want your blood pressure to go up, and your wallet to go down. Best wishes with your car-buying experience!

Nick Girgis

Feb 5, 2010

My husband and I have purchased several cars there and have always been treated very well. Everyone is in good spirits and very friendly. Although the paperwork is tedious,they really place an effort to make the experience as easy as possible. They treat you personally and go through all the important details about the car and all the features. They take time to go over any questions you have. We are more than satisfied with the service.Nick

crk5824

Nov 28, 2009

I purchases a car battery at the Newport beach dealership within a two year period.(Within this time frame the battery is fully covered, outside that time period the battery cost you half the retail price to replace). When I purchased this battery I did not get it through the service side but rather what they refer as over the counter(I installed the battery myself) When you make a over the counter purchase your part is not recorded as is a service record. In my case the battery was not on record and to replace the defective battery I then had to show proof of purchase for a replacement battery. I keep good records though I could not find my receipt. I called the tustin lexus dealership and talked with the dealership manager about my situation and told the manager that I had purchased my vehicle from them some 8 years prior.I have spent over 60K over the lifetime of this vehicle and had serviced my vehicle with them on a number of occasions. I simply wanted an exchange or I was settling on half the price on the battery. This man told me no business without the proof of purchase. I am not a mean spirited person but I must say if this is now a luxury car company behaves than I will have nothing to do with it. When I talked to this man he reminded me of a used car salesmen trying to take every dollar he could rip you off with. These people are a piece of work that is hurting a great car line!

majouz

Nov 6, 2009

Avoid Tustin Lexus like the plague. This dealership is run by a bunch of arrogant people that show no compassion to the customer. Their service charges are ridiculously high; they wanted to charge me $850 for the 30K services which is 3 times higher than what Westminster Lexus charges. When I confronted them about their high prices, they acted like it was a privilege to have my car serviced over there. Their whole staff from the service manager to the valet is arrogant, clueless, and rude. I will never go back there.

totally

Oct 28, 2009

My only regret is that I didn't read some of these fantastic reviews before I made the monumental mistake of stepping foot on the Tustin Lexus lot. It turned out great for me, as I did not buy a car from these low lifes. Trust me, even if you have to pay more money for a car elsewhere, you are going to want to do it. The review describing coming to an agreement on the price, and then having them renege on the deal applies to me as well. I heard that the the Orange County Register will be running a story in a month or so regarding "Ethics and the Car Buying Experience." From what I hear, it chronicles generally the tactics employed by car salesman to "get the deal done" at all costs - the article will also rate individual Orange County dealerships based on customer service - Tustin Lexus will be one of only two Orange County dealerships that will receive a "D" grade as a result of customer complaints and dealings that "shock the conscience."

jimhilbrant

May 28, 2009

Over the years we have purchased five LS series cars. Love the cars, hate the purchase experience and the price. My wife and I have always had service work done by Tustin Lexus but never buy there. Too many egos, just horrible experience. So we always look on the internet for best dealer pricing or for certified used. Never going to do anything but try to get service work done by Tustin Lexus.

Nina

May 20, 2009

I do not recommend this dealership to anybody. My car got total and I had to buy a car. Because I have a newborn my husband was looking for a car for me.After dealing with Ted Chaplin and Kamron for several hours my husband came to agree on the price for a 2007 Rx 350. So he drives 40 miles to pick me up and I have to leave my newborn with a relative at home and drive 40 miles back there to close the deal ,guess what? after we went to great length to acquire the funds they say that they can't sell the car for the price they were agreed to.Ridicules.Bunch of Liars.Don't waste your time and your money.

plush88

Mar 3, 2009

Took our Lexus in for a recall repair, we had a appointment.Said the repair would take three days to fix. No loaner car only a chevy Cobalt from Enterprise car rental. Not as safe to drive as our lexus, Said we would like to reschedule our appointment for a later date.So we got the oil changed ($95) and waited 3 hrs.....As we went out to get in our car, Two loaner cars with people who had come in after us.....Drove off into the sunset! Oh well, Got into our car and it said we had a oil change due in 350 miles......they never reset the onboard computer. So back into the shop it went, finally got our car home..no recall repair, they said they will call us when a loaner car is available... ok we will be waiting by the phone........

Shing

Mar 3, 2009

I have visited Tustin Lexus on several occasions for service and parts on my RX and ES. The consultants were friendly and helpful. Even though some of my work was minor, they offered me a loaner car, which was a nice touch. The parts department was helpful several times as well. As with most dealers, their prices are generally higher than what you can find elsewhere, so I don't always use them. But I have never had a problem when I have used them. I would not hesitate to go back if the type of service warrants a knowledgeable repair shop.Although I have not purchased a car from them, their sales people have been cordial and not intrusive when I have just been looking.

molar

Jan 6, 2009

Car salesman already has a bad reputation but Tustin Lexus salesman surpasses them all. After dealing with Joe Ruiz for several days through email, we came to agree on the price for a 2009 ES350. I went to great length to acquire the funds and when it was time to purchase the car, he says that he can't sell the car anymore. He wanted me to come in so I can talk to the manager. Basically they wasted my time. I hate dealing with car salesman, which was the whole reason I wanted to do everything via email. Thank god I did not come in and waste a minute of my life listening to these vultures. There is simply no honesty with this dealership.

Laura Mc

Dec 28, 2008

What a terrible experience this turned out to be; far different from my other dealings with the service dept. I have never been treated so rudely in my life. I brought my car in to have the Xzilon "protection" redone as I have previously done. The service people were extremely confrontational and advised me that this could only be done once a year ( they have never told me that before!) and that if I was unhappy I should talk to the Finance dept and ask for a prorated refund. Attitude was take it or leave it - When I asked to talk to the finance mgmr who had sold us this ( high pressure) and specifically stated that if we were not happy with it we could bring it back and have it retreated (no limit) he was very beligerent and condescending and demanded to know what the problem is. I explained to him that my car was not smooth to the touch and was not repelling water spots like he claimed it would. He said that it was not supposed to. When I told him that he said we could bring it back if we were not happy with it and have it redone, he told me he never said that and I was putting words in his mouth. I then told him service said we should ask for a prorated refund since we were not happy and he said there was no way he would do this. Well at this point, my husband had had enough and proceeded to tell the finance manager what he thought of his attitude and service and the finance manager told us to leave and NEVER COME BACK and that if we didn't leave he was going to call the police!What happened to the professional staff that used to work here? After purchasing 2 brand new cars here plus my parents purchasing 2 brand new 4 series car plus all the friends I have referred to this dealership, needless to say i will not be returning. I am also seriously considering purchasing a BMW or Mercedes for my next car.Please do no purchase the Xzilon program as you will be wasting your money!

pattyli

Nov 24, 2008

Dissatisfied after receiving the 15k service! Thinking that it would be logical or be well taken care of if I brought my car back to the same dealer/service dept where I bought it...but proved me wrong! The car came back w/ a scratch on the driver/left-side back door that the srvc dept denied and "offered" to detail at my expense! I swear the scratch wasn't there before -- someone else, you can question this, but me? No, I look/inspect my car everyday and park it as far away from other cars as possible. So I "know" it wasn't there before! I would have to seriously think twice about bring my car back there/Tustin again! Good luck and if you know of a better service shop, please share the info?

totis

Dec 22, 2006

I recently purchased a "certified preowned" car from Tustin Lexus. So far problems with the car included 4 bad tires (the 4th tire was the spare it was punctured), damaged driver side door strap, scratches on the car, low water level in battery, the oil cap was wedged on the exhaust manifold, and the oil in the car was nearly black (I was told the oil was changed before I bought it, I didn't think about confirming it). The people in the service department were confrontational and slow to respond. This is not the level of service I would expect from a Lexus dealership. I like Lexus cars but I would think twice before buying from Tustin Lexus again. Learning experience, always check out the car thoroughly before purchasing, even if it is called a certified preowned car.

tbone01

Jun 17, 2004

Terrible service drive. Tiny and totally non-intuitive. A grubby tech in a drab uniform, shirt untucked, walked up and asked me to step out of the car so he could write down the info ON A YELLOW POST-IT NOTE! Walked me inside to a desk with a consultant who wasn't familiar at all with the software on which he was working. <br><br>I had booked the appointment online and received a quick confirmation, but when I got to the dealership, they had no idea who I was, why I was there nor had captured any of my data from the online form and was made to regurgitate it all again. IT'S ABOUT RESPECTING OUR TIME, PEOPLE!<br><br>The loaner car was nice though, and was no hassle at all. That was the only saving grace of the experience. That, and the car was ready on time, though it was only in for a 10k mi service.

pacsale

Oct 11, 2003

After reading the previous review I had to respond. I have 6 years dealing with Tustin Lexus and have purchased a GS400 and GS300 from the dealership. I have dealt with two service mgrs. who were and are both great, Mark Edwards and Pete Coorey. Service advisor Nancy Frasier was most helpful on my last visit. If anyone has a problem at Tustin with service, go see Pete and he will fix it fast.<br>Dave Wilson owns this delaership(along with others like Toyota of Hunt. Beach). I don't think he would put up with bad service in any dept. , so sounds like previous reviewer caught someone on a bad day or ?? Pete always has time for my questions and has helped (even on the 92 Lexus ES that I still have for my daughter) us many times. Joe Hurst and Mike Di Amato have been helpful too in sales.<br>3 years ago my GS300 was delivered to my door and the GS400 picked up at same time. Now I am in market for GX470 and the dealership has answered many questions about weight ,new models etc. etc. If I get the GX this year, it will be 3rd car I have purchased this year- so I consider myself reasonably experienced in evaluating dealerships. One of those was actually a truck, Tacoma Prerunner for my son from Huntington Beach Toyota, also owned by Dave Wilson. Bob Miller who is Gen. Mgr/VP is a real pro and runs the same type operation and treated us like we expected. We dealt with Scott Marino, fleet mgr. who had us out the door in about 1 hour(bedliner installed also). Deal was great and painless. My son was so impressed with the people he sent them a "thank you note"-honest.<br>When reading any of these reviews don't take any "one" review all by itself. People have bad days, and some people look for things to complain about. NO, I am not related even though last name is the same.<br>Suggestion: When shopping for a car, it is great to know what the invoice is(I always check it out) but the things that count are the people you deal with for after service.That way, if there is an issue that needs to be resolved you know who to contact , AND they know you. . Meet the Gen. Mgr. and /or Sales Mgr along with the service mgr.<br>Bottom line: this is top notch dealership.<br><br>Curious to know what previous reviewer meant by "Lexis is over branded" By the way, it is spelled Lexus.<br>