Used Cars for Sale at Urse Honda in Bridgeport, WV

Dillon

Aug 26, 2016

Our salesperson, Wayne Slater was so kind and helpful through the entire process of purchasing a vehicle from Urse Honda. I will recommend Urse Honda to my friends and family. Great customer service!

dimples53

Aug 17, 2016

I was met by a salesperson soon after entering the dealership. He was helpful, knowledgeable and did everything possible to make our deal successful. I would recommend Wayne Slater to anyone coming to Urse Honda Bridgeport. I found a vehicle I liked but it was the wrong color. Wayne explained that he could get the color I wanted from another dealership and proceeded to go on-line to check local dealerships. I was there on Wednesday and on Saturday of that same week, I purchased and drove home my new 2016 Touring CRV. Thank you to Wayne and to Mike Davisson for their help in making this experience one of the best I have had at a dealership. I came by myself and was treated like any other customer. I have complained in the past that if a man isn't with you, you sometimes are told things like, "Go home and talk to your husband and come back." I appreciated the respect that was shown me.

Lvecchio2

Aug 10, 2016

Wonderful customer service. I recommend all my family and friends to shop at urse Honda. They made the process very easy. I am extremely satisfied with this dealership.

Daniel Joseph

Aug 3, 2016

Going into the dealership looking for a good car at a low price can be difficult. But with the help of Urse Honda and it's employees it was incredibly easy. Paul McAfee was very easy to deal with and he seemed to only have my best interest in mind, I would completely recommend him, Chad Palmer as well as Rebecca Richards to anybody looking to find a new or used car. If I ever need to purchase another car, or know any friends or family who need to, I would point them over to Urse Honda and recommend the team who helped put me into my new vehicle wholeheartedly.

LSimmons13

Jul 22, 2016

The sales staff was very accomadating and knowledgeable. The sales manager repeatedly met with us to confirm we didn't need anything, and the finance group was expeditious in making our deal happen.

Kelsielantz

Jul 11, 2016

Everything from the moment I got there was great, Bill, Seth and Chad done everything they could for me over a 3 day span even over the phone. Highly recommended these guys

Malorie123

Jul 4, 2016

excelent customer service and very friendly staff. Everything went very smoothly and we are very satisfied with out purchase and will recommend Urse to others

MelonieLarew21

May 4, 2016

We began dealing with Urse in April 2011. We purchased a brand new Accord which was delivered from a dealership in Wheeling. Upon arrival, the front bumper of the vehicle was damaged and we requested a new, undamaged bumper. The salesman assured us a new, factory bumper would be placed on the vehicle. We proceeded with our purchase and drove our Accord home. My husband and I were detailing the car when we discovered the front bumper had been painted, not replaced. The body shop even sprayed clear coat over the fog lights. To further assure us that we weren't imagining things, we found the receipt from the body shop in the dash of the vehicle. The salesman did his best to lie about the incedent until my husband presented him with the sales receipt that we had found in the vehicle. So, strike one against Urse Honda. Shady and rude, to say the least.Fast forward to March 2016. We began looking at a new Civic while having my Accord serviced one day. We talked to a sales woman who knew NOTHING about the vehicles she was selling...she didn't even know the difference in 87 octane, 89 octane, 91 octane, etc. She said that was "foreign to" her. We then spoke with a sales manager, Pat Ozie (whom we have never met before and who appears to no longer work there) about the vehicle we were interested in. First strike against him--he started cursing 5 seconds into the conversation...in front of my 4 year old son. And he continued to curse throughout the conversation--very unprofessional. Then we told him we wanted a new car from the factory, not one off the lot that has been test driven. He told us Honda doesn't do anything like that (they do) and he refused to even consider getting a vehicle from a different dealership. He was a foul, unpleasant man and I didn't/don't trust him any further than I could throw him. In short, I don't trust anyone that I have ever spoken to or dealt with at Urse Honda. They're not knowledgeable about their vehicles, they are rude and foul, and I refused to give them my money. We made the drive 2 hours away to purchase our new vehicle--we got a better deal and couldn't be happier.

Jerry

May 1, 2016

We went out to just look at a couple different SUVs offering third row seating. We didn't have any intention of buying a vehicle and planned on deciding which vehicle we liked best within the next week. Upon arriving at this dealer they showed us the Honda Pilot we wanted to see. After driving the vehicle we talked to the sales person and sales manager who gave us a great deal on our current vehicle and a great price on the Pilot. We ended up taking the deal and we love our new Honda Pilot. We dealt with Rebecca, Patrick, and Seth. Thanks for a great experience.

wvgitarman

Apr 24, 2016

I just purchased my fifth vehicle from Urse Honda and couldn't be happier ( well w/o hitting the lotto or getting a large inheritance). I have purchased 2 used, one certified, and 2 new vehicle from Urse and have always been treated exceptionally well by the sales department. I have had a couple of small issues with the service department but overall am happy there too. It is hard to buy a vehicle at a dealership if you aren't happy with their service department. My most recent purchase was a new 2015 Accord when I was looking for a used one. The price was very good and after checking on taxes and insurance I was happy that I was better off with a new one at that price. My salesman is Justin Urse and anytime I called he either called back and was very good to coordinate assistance with other team members if he was off or busy. I feel like I am a valued customer and that Urse goes the extra distance to meet my needs. If I could suggest one place where I would like to see change it would be a little more competitive pricing in the parts department.

Michelle & Danny Gay

Apr 18, 2016

This is the second vehicle we have purchased form Urse Honda, the first being a used CRV in 2012. For a couple weeks we have been watching the used lot for a new to us vehicle. We left completely satisfied and pleased with a 2012 Chevy Traverse that barely seems broken in for an outstanding price! I am in sales myself and put many miles on my vehicles as I go to my clients homes all over. We worked with sales associate Craig Lanham and sales manager Joe Kraegenbrink. After showing us around the lot in the pouring rain the week before, we returned prepared with what we needed should the right one be there. I told Craig what was important to me in features, and he found just the right vehicle that was comfortable and had most of the plusses I wanted for only a little beyond our price. That's when Joe stepped in to make the magic happen... he was able to get us where we were comfortable (actually $30 a month below my upper limit) and went the extra mile to get us financed. They graciously stayed late on a Friday night to get all the kinks worked out on our deal. We stayed in the budget we intended to, did not feel pushed to purchase new or a more expensive model. We have always received top notch service from Sherry and the rest of the service department, which will continue to make us loyal to the Urse family of dealerships. Overall a great buying experience, and hopefully we will come back for many more vehicles in the future!

Techland Inc

Apr 5, 2016

I never been to a place to buy a car and felt lIke it was about me instead of the sales person making the sale.Ametro actually took her time to listen to my budget and all my other issues which had nothing to do with sale lol.She formulated exactly what I was looking for at the exact price I wanted to spend.Highly recommend all you locals get your vehicles here. Very knowledgeable staff too explained things down to the mechanics of the vehiclesystem. SOLD!!

amandarr

Apr 5, 2016

I would rate Rebecca with 5 stars alone apart from the dealership. She was professional and stayed with us after closing to deliver and go through ALL of the features on our new Honda Pilot Touring. She did this with a smile on her face and was happy to help.

msfordlove

Mar 20, 2016

Wonderful service and I will be returning for future service Ametro, Michael, and Don were great. I will be referring Urse Autos to family and friends.

RonAndCynthia

Feb 8, 2016

My wife and I purchased our first Honda today...a 2015 Honda CRV Touring. Rebecca Richards was excellent to work with...one of the best sales persons I have met. She listened to what I wanted and what my budget was without steering me to one particular model. She was very knowledgeable on all the models we looked at and provided an honest opinion to every question I asked. Once I picked out the one I wanted, Rebecca and Pat made the deal I wanted and even more impressive the deal my wife wanted. Overall, it was a great buying experience and I would highly recommend this dealership to anyone looking to purchase a Honda. And no disrespect to any of the other sales personnel, but I would highly recommend Rebecca Richards for a pleasant and no pressure buying experience.

Tish63

Jan 28, 2016

Purchased a used car from them May 2015. The day I got it I noticed a clunk coming from underneath. Took it to them numerous times and was told it was nothing. Muffler rusted off car in June 2015. Clunking sound continued until car became undriveable in November. Took it to them again and they said it was ball joints. Clunking continued. Took it to a mechanic of my choice. He found that one of my struts was cracked in two. $1200 in repair on a car I had 6 months. They will not make this right, nor do they return phone calls. They have treated me very rudely. Horrible experience! Never buy there! The star rating system on this site is messed up, giving them more stars than I intended. If it were up to me, there would be ZERO stars all around.

drich2

Jan 15, 2016

This was the first time I've been able to make a deal with this dealership, maybe a change in personnel or philosophy made the difference. Regardless, this was a fair and smooth buying experience. Rebecca, Pat, and Seth were great!

LB

Jan 10, 2016

I brought my 2013 Acura ILX into Urse Honda to have the tire pressure light checked. I didn't even buy my car from Urse. I didn't know if Urse would help me but as soon as I pulled into the service lane, Sherry Worth approached me and I told her about the tire pressure light. No questions asked, Sherry had my car taken into the service area where they fixed the problem in record time. No hassles, no waiting and NO CHARGE. Wow. Now I know the difference between good and great and that difference is Sherry Worth.

Rickent

Dec 27, 2015

Attentive,efficient,humble,friendly,professional, Curtis had car warming up when we arrived,was able to test drive quickly' , was able to negotiate quickly' , detailing guys friendly, love the car.

Mammawx3

Dec 9, 2015

After being a Jeep owner for many years, it was time for a change. After thorough internet review of comparable vehicles, it was decided the CRV was the one for me. In addition to Honda and Urse Auto's favorable reputation, Justin Urse, my sales representative, was top notch. His knowledge of the vehicle was impressive, as was his professionalism. At no time did I feel pressured in any way. Justin made me feel like I had known him for years and expressed sincere interest when I expressed my new vehicle needed to accommodate three car seats in the second row for my young grandsons. He also gave me a tour of their facilities, with highlights on each. Urse Auto is a clean, family friendly dealership. I highly recommend justin Urse and Urse Auto to anyone looking for a competive price and comparable size quality vehicle. Shelley Downey

Laetitia

Dec 8, 2015

I purchased a used car from them in May 2015. The day I brought it home there was a loud clunk from underneath. Immediately took it in and was told it was nothing. Took it back two more times for same thing while under warranty and still told it was nothing. Each time I was handed a blank service paper. In June 2015, the muffler was rusted off and they welded it back and got upset when I demanded a new one. The clunk continued until late November when the car became undriveable. Took it back to service where low and behold it was bad ball joints. They supposedly replaced both. Clunk continued. I took it to another garage and found that both ball joints were NOT replaced and also struts and sway bar needed replaced. One strut is terribly cracked. Cost for repair on a vehicle I've had 6 months was over $1200. Every time I call to get some help with at least paying for parts, the managers pass the buck and talk down to me. Never buy a used car from them.

123jeremy

Nov 19, 2015

All of the staff was very nice and not pushy at all. It was great car buying experience, and I would recommend them to anyone looking for a new vehicle.

Lexie961

Nov 3, 2015

I bought my first car from a dealership here and they were by far the most well mannered and friendly people I have met. They didnt force anything on you like other dealerships. I recommended them to several others!

Jill

Oct 12, 2015

Rebecca the sales consultant did a tremendous job. I only tolerate no pressure sales and that's what I received. Well done! Seth in Finance was well prepared and took us through the process with complete understanding and efficiency.

New Customer for Life

Oct 6, 2015

I walked into the dealership and it was clean and for the kids they offered popcorn and even purchased cold drinks for my kids while we waited for them to change the oil in my vehicle. I really like this dealership due to the fact that they make it a family style environment. Keep up the good work guys !!!

Nanawv

Sep 22, 2015

Chloe, in the service department, scheduled my appointment on the day and time as requested via email, my preferred method of contact. And greeted me at the Service Department on the day of service. She is quite cordial and professional. Certainly an asset to your dealership. Thank you.

Carguy

Sep 15, 2015

Urse Honda has the worst Sales Manager that I had to deal with this time. His name was Joe. I had dealt with Chad Givens in the past and he was so nice, but not this greedy nasty man. He wants to steal your trade and charge for services they do not provide. My weasel salesman--Curtis lied to my face. I will NEVER do business with Urse Honda again and I have bought several cars from them in the past. This dealership needs to be investigated so that others are not ripped off too. And the Service Department sucks too. The always make you buy something before you leave whether you need it or not. I am NOT a happy customer and I will be spreading this information all Family and Friends. Thank You.

Kendell

Sep 7, 2015

James wans the most caring and awsome sales rep i have ever met! keep up the great work and Thanks for such a wonderful experience

newpilotowner

Aug 11, 2015

Great staff to work with, made the negotiating and buying process easy. Love my new Honda Pilot and will definitely consider Urse for future purchases.

CE Moore

Jul 22, 2015

Curtis was wonderful to work with. He even came in on his day off so that we could get the Honda Pilot when it worked best for us. Mike went above and beyond ensuring that our certified used vehicle was up to standard and what we wanted it to be.

Jason90

Jul 16, 2015

I had my car in for service yesterday. And there where a few cars inhead of mine an I was still I. An out of there in a short time an was very pleased with my experience. Great job guys. Will definitely be back in the future.

Pat86

Jul 15, 2015

Rebecca was pleasant and helpful throughout my car buying experience. She helped me make a decision that was good for me and didn't try to sway my decision. She was able to answer any questions I had. She provided some of the best customer service I have ever experienced. Joe and Mike answered several financial questions I had. Mike was thorough as he helped me complete my purchase and was friendly and courteous. Overall, I am glad that I chose to shop at Urse Honda in Bridgeport.

mmzimniski

Jul 9, 2015

like the Honda truck, loved J Urso sales man. The sales manager is an xxx. Almost tore up the check and tossed it at him. Remarked why he had not been fired yet? At 71 years don't need any more pain. Took truck in for sticker and oil change (4,300 miles) just to see if service was as bad as the sales Mgr. it was! 1 hour to change oil and put a sticker on the truck. They really should paint the windows in to the service area black so you cannot see how the employes move in slow motion or not at all. When they applied the new sticker they did not remove any of the old glue. Got to clean up around the sticker my self. The only good employee I dealt with was Chloe.

BradVan

Jul 1, 2015

Urse is truly a name you can trust!! I buy all our vehicles from them!! And not just because he is my Uncle!! Always very happy adding to our Jeep family!! Thanks to everyone at Urse for making such an easy and enjoyable experience!! :)

Rick_whitescarver

Jun 15, 2015

We have bought a 2009 odyssey, a 2014 crv, and just traded our 2009 odyssey for a 2015. Mike was the salesman on our 2009 odyssey, and craig was the salesman for the CRV and the second Odyssey. Both guys are top notch and great to deal with. Mike knows me by name even if he catches me out of the corner of his eye as im fpdriving by after a service appt. Craig was very patient with us and our kiddos as we completed the paperwork etc. we will be back.Sherry in the service department is also fantastic.

amperdue21

May 26, 2015

They try their best to work with the customer and do whatever they need done. In the end it is definitely worth it to come to Urse Honda!

jenbev77

May 13, 2015

Urse Honda has been great. I called this morning and I am driving home in my new car! Great customer service. Everyone here is very nice!

fairmontpam

May 9, 2015

Our salesperson spent quite a while with me and then time with my husband and I answering questions. Great. Patient. Everyone in the showroom was friendly. Small hiccup with financing - forms printed incorrectly and had to return to resign them.

JeanneandJames2015

May 7, 2015

Buying a new car is an extremely stressful time, but Rebecca and Joe helped make it much easier. We were met with friendly smiles and were never pressured. We test drove two vehicles and spent time talking about the features of the Honda Odyssey. We chose a new 2015 Honda Odyssey and are extremely satisfied with our decision. With so much computer technology in this vehicle we were afraid that we would get it home and be lost, but our dealer has offered to help us at any time as we learn the ins and outs of the van. What more could you ask for? This was a "buy with ease purchase" and we appreciate the service. I would recommend this dealership to my friends.

lovemypilot

May 4, 2015

Very knowledgeable and honest. Took the time to layout all my options and helped me figure out the best scenerio for my needs and budget. Never felt pressured at anytime. This is my second pilot I have purchased from Urse and have had very positive experiences both times. The service department is fabulous and probably the reason I keep coming back to Urse for my vehicles. I think it says something about an establishment when they treat you just as good when you are having your car serviced as what they do when you are there to purchase a vehicle.

meanstermimi

May 3, 2015

After reading many dealer reviews online, I decided to drive half an hour out of town to give this Dealer a shot. When we pulled up we were met with a smile, and were directed towards the car we were interested in. I mentioned that I wanted to test drive the vehicle to see the feel of the Honda CVT. I picked out the car I wanted to test drive and was given the key! Not having a sales person in the back seat trying to explain features and distracting me from my real purpose of testing driving was amazing. I felt like I could drive it like I would my own car, and actually experience the vehicle as if I owned it! Once I decided on the vehicle and color, the negotiating process was a breeze! Their no pressure sales tactic is one that many other dealers would benefit to include in their sales process. Curtis was so kind and worked on getting the "deal" we wanted. After the sale the employees were friendly, unlike other dealers that just shoo you away after they have made their sale. I will forever be a Urse Honda Customer!

Cargirlwv

Apr 18, 2015

Ray Harris was the BEST car salesman in all my many years of buying cars. He was very helpful in finding the right car for me, price wise and use. He was not pushy at all and let me take my time to decide. He is a very nice man.

mike123

Apr 16, 2015

We have purchased our third vehicle from Urse Honda. We love our Hondas and our Urse Honda dealer. They have always gone above and beyond to meet our needs.

jackie

Apr 16, 2015

I have leased 3 CRVs through Urse and will be back again! Wayne was very knowledgeable and concerned that I get the one I really wanted (really wanted the Mountain Air metallic in an EX-L, so he made sure to get one in for me quickly). Went above and beyond. Even called me a couple weeks later to be sure that I liked my car and if I had any questions. Great customer service! Mike D is always super friendly too and knows his stuff when it comes to the leasing details as well.

Schubear99

Apr 12, 2015

This was my fourth experience purchasing cars from Urse Honda. I've always been pleased with the work of the salespersons and financing departments. I've also used the Urse service department and Parts Department and have had good experiences with them too.

Nick&Samantha

Apr 12, 2015

Had a great experience. Curtis Evans was a great salesman, very professional and friendly. Mike Davisson had us in and out quickly with the paperwork. I would definitely recommend dealership & will return in the future for my next purchase. Thanks guys!!

Nicole

Apr 11, 2015

Rebecca was the greatest and went above and beyond for me. February 18th 2015 was one of the greatest days of my life. Thanks URSE

bethharris

Apr 10, 2015

VERY HAPPY WITH SALES PERSON HIGHLY PROFESSIONAL AND HAD IN DEPTH KNOWLEDGE OF PRODUCT. HIGHLY RECOMMEND DEALERSHIP TO ALL MY FRIENDS AND FAMILY. FAST AND FRIENDLY DEALERSHIP.

JMGK1021

Apr 8, 2015

Wonderful experience. This is the third CRV I have purchased from Urse and I will be back for another in a few years. I have never found a dealership that has such EXCELLENT customer service. They worked with me and gave me a great deal. I recommend Urse to everyone I know. Thank you Rebecca, Mike and Mike for everything. I love my new CRV!!!

mandy howe

Apr 8, 2015

I had a great experience with Urse Honda and my salesman Jason Dukich. He was very friendly and professional. We didn't have to wait around to get waited on, as soon as we got there he was heading out to us even though it was raining. I would highly recommended this dealership, and Jason to anyone in the market for a new or used car. Thank you!!!

Lvecchio2

Apr 6, 2015

I had such a wonderful experience with Urse honda! Rebecca,Joe,Ametro, and Mike were all very helpful! They gave me an awesome price for my trade in! I LOVE MY NEW HONDA PILOT! Would recommend this dealership to anyone and everyone!

Aprilboz

Mar 31, 2015

I had the best experience at Urse! By far the friendliest people I have dealt with on a car search! They all made us feel relaxed and right at home. Jason is a stellar guy! I would recommend him to anyone! I just can't say enough about how wonderful everyone was!

Savy Shopper

Mar 31, 2015

Went in to trade leased 2012 CRV. Had exceeded my mileage and didn't want to add any more. Showroom was packed and VERY BUSY. Found color we wanted online - Urban Titanium. But someone else beat us to it. Rebecca tried to get us one but from truck that had just arrived but they only left Mountain Air Metallic. We decided to go ahead with the blue one so as to take advantage of sale price. Disappointed that our trade was not valued higher than payoff as was promised when we first leased it but nothing we could do since styles had changed since then. KBB had the same value so knew we were not being cheated. Had to wait til Monday evening to pick up car since just came off truck and had not been processed yet. Waiting was frustrating and gave cause for anxiety over choice of purchase. But when I saw it waiting for us, I fell in love with the Mountain Air Metallic after all. Was happy with choice after all.

Jill

Mar 27, 2015

Jason was a very helpful salesman who went out of his way to meet our needs. We would definitely purchase from him again and would recommend him to family and friends.

jonssunhyn

Mar 25, 2015

Rebecca Richards was very friendly and helpful. This is the fourth Pilot we have bought from this dealer in the last few years and this by far was the best experience we have had, with Rebecca's help. She was helpful and knew the answer to our questions. Only negative I can say is the time from the deal was made to final signing of documents was about three hours. My experience with other dealerships in this step was way less time. However the experience was made better by Rebecca being courteous and helpful. Will buy again from this dealership when the time comes.

gstevens

Mar 24, 2015

I came in for regular service on my previous vehicle and had the chance to speak to Craig. He didn't pressure me and treated me like family.. This is the best experience I have ever had purchasing a vehicle. Thank you so much and I hope to be doing business again with Urse Autos.

randjprince

Mar 23, 2015

They helped me with leasing a vehicle for the very first time. However, the wait time both times I visited was very lengthy. Also, we were not informed ahead of time that the down payment had to include the first vehicle payment as well. So, we were not prepared for the almost three hundred dollar increase on the down payment. Other than that, they were very friendly and had good quality work.

ddorrer

Mar 17, 2015

I arrived at the Urse Honda lot on Saturday, March 14 at about 2:15. I walk the entire line of new CRV vehicle. No one helped me. Then I went into the Showroom and stood in the middle of the Showroom for 20 minutes. No one helped me. People came in after me and were helped as I stood there.I can not recommend Urse Honda.Doug Dorrer304-629-7077

Jstarn

Mar 15, 2015

Jason Dukich was a great salesman and we would definitely buy from him again. The service was fantastic. All paperwork was ready for us to sign and we were in and out in about 4 hours. We will be back!

swijo

Mar 2, 2015

Took my 2012 Pilot to have a no heat complaint checked on Feb 26th. Was told that it needed to have the heater core replaced and the heater core had to be ordered and the repair person was not going to be working until March 2nd. I took the Pilot into have the heater core replaced on March 2nd and when I picked it up I was given a paper that sort of described what work was performed and it seems the only thing done was the heater core was flushed out not replaced. If the heater core only needed to be flushed out then why did I need to bring the car back to the service dept as they had it all day on Feb 26th and I know that it does not take 8 hours to flush out a heater core much less 16 hours as that is how long the service dept had my car. But as a second thought why does a 2 year old car with 14,700 miles on it even need to have the heater core changed/flushed, unless it was due to poor work this past summer when a major repair to the engine was performed at this service dept. Glad I got the extended service plan as it seems with the what seems to be questionable service work I'll most likely need to use it in the future to "FIX" whatever might go wrong next. I do not feel that Eddie did anything incorrect, but the service techs I'm not sure about.

GPratt77

Jan 28, 2015

Excellent experience, Purchased 3 new vehicles here in 2014 and one in 2015 already and one referred and delivered sale yesterday. By far some of the best experiences with any dealership thus far.

Nikki

Oct 23, 2013

My boyfriend and I went to Urse Honda in Bridgeport after a horrible experience at another dealership, where we were treated badly. When we arrived at Urse, we were met by a salesman named Tim Smith, who immediately became attentive to what we were looking for. Although in the market for a Dodge truck, Tim directed us to a 2006 Ford which we ended up becoming very interested in. Once my boyfriend and Tim started talking, Tim told my boyfriend he would give an automatic $500 discount because my boyfriend is a Marine Combat Vet and Tim, himself, was an Army Vet. Things seemed to go very well, we were met with attention and priority, and the Sales Manager, Mike Collins, introduced himself to us (also an Army Vet), reassuring us that he would do everything he could to get us this truck. Mike came back with paperwork, giving us a very acceptable trade in on my boyfriend's car and a total $1,000.00 discount on the truck. This all occurred on a Saturday, we spent at least 4 hours at this dealership thinking these were honest people. After about one hour of waiting with no explanation, Mike came out and told us we would not have an answer until Monday and we would be contacted by noon the following Monday. This should have been a sign, but as trusting as we were, we believed him. Monday came, my boyfriend had to call the dealership, and after hours of trying to reach someone, finally physically drove to Urse. When he arrived, he was told that Tim and Mike had been trying all morning to get things in order for this truck. A comment was made to my boyfriend that the staff had spent the morning on the phone with disgruntled customers. That should have been our second sign. My boyfriend was directed to stop in on Tuesday, although Tim would be off, Mike would be in to help and would have an answer for him. Tuesday came, my boyfriend, once again, could not reach anyone on the phone, so physically drove to Urse again, only to be told by ANOTHER SALES ASSOCIATE, completely unrelated to our transaction, that URSE SOLD THE TRUCK. Now, I understand this may be a dog-eat-dog world, however, the audacity of these two older men, who themselves are VETS in our Armed Services, to LIE to the face of a young man who sacrificed his freedom and risked his life to protect our country is completely and utterly unacceptable in my opinion. The fact that we wasted hours of our time on a sham, the fact that we were strung around, lied to, and these two are completely SPINELESS and could not, as "men" come out and be honest is disgusting, revolting, and infuriating. In conclusion, if you are visiting Urse for any reason, do not allow this to happen to you. I do not ask for a lot, neither does my boyfriend, but I do believe honesty is a trait that should not be asked for. If we did not meet the criteria, we could've accepted that and moved on, there was no reason for the lies and the additional wasted time, false hope and complete disregard. I hope these two sleep well at night knowing the impact they have on people, one of which fought for this country to protect soul-less individuals like this.

Bill Goodwin

Apr 8, 2013

I received several quotes and Year Honda have me an equivalent great deal. Have been with them for 8 years and have always received courteous and professional service. A 5 star dealership.

Robert

Feb 21, 2013

Urse matched the best price I found on cars.com. Great Honda financing. Friendly staff.

greedybstrd

Sep 12, 2011

Went in 100% intending to buy a new Honda CRV. We took along some info we'd found on the net - things like a lower price guarantee, blue book values on our trade in, a pre-approval note from our bank, etc. We're not the most savvy car buyers, but we weren't going in totally blind either. We were offered the car we wanted, at the price we wanted. We had a number in mind for our trade, which was less than KBB quoted on a trade value. We were offered a thousand less because "there has been an airbag deployment". The airbag had never deployed on the car, but it had been in an accident several years earlier and it wasn't worth arguing at that point so we gave the associate the benefit of the doubt. My husband asked what the car would be worth if that had not been the case (the airbag), and the salesperson said it'd be worth $700-800 more.We didn't have checkbook in hand to give them a good faith deposit to pick the new car up, so we agreed to come back the next day with it. In the meantime, my husband dug around online trying to find out how he could see if the airbag had been deployed and found a free tool by carfax for just that. Carfax was, by the way, the service the dealer used to get that info. So of course we find out that the airbag has in fact never deployed in that car. We head in to Urse the next day and bring that up, and the salesperson heads off to look into it, leaving us for the usual long wait as is customary. He comes back, and rather than just admitting he flat out lied the day before, says he misread it. So we ask if our trade is worth more as he said it would be, and he says that no, it's still a "bad" carfax because of the accident. Hmm. That wasn't an issue the day before? He then went into an agressive spiel about how we were wanting retail for our car while wanting wholesale on the new one, which couldn't have been further from the truth. $1500 off sticker is wholesale? We were being berated for hoping for a fair deal.Thankfully, we'd already called up a dealership 90 miles away in Ohio and explained the situation. Their sales associate assured us he could help us. He offered us the car we wanted for $200 less than Urse, and offered us $1000 more for our trade. We took that in to Urse, to see if they would match the deal and win the sale. They made us sit for another half hour while the sales guy and his trade in manager went out and looked at our trade car again. When they came back in and teamed up on us, telling us the most they'd do on the trade was $500 more, we got up and left.There's a happy ending here, though it wasn't with Urse. We drove the 90 miles, and they had our car waiting for us at the other dealer. They never even looked at our trade in, just gave us the amount that Urse fought so hard to not give us. At no point were we made uncomfortable in any way. There were 5 other couples from WV there in Ohio that day buying cars, so that says something about the WV Honda dealer.. When Urse tells you something, double check it. And don't be afraid to take your business elsewhere if things don't add up.