Used Cars for Sale at VanDevere Buick in Akron, OH

jvelsor

Nov 2, 2013

Steve Sabitsch has been such a huge help and has been amazing in this whole process. Also Zach a clone of Steve's service. We will definitely buy future cars from Van Devere. It has been a ;pleasure.

gbuell96

Aug 24, 2013

August 24, 2013I have been shopping for a new minivan for the past few weeks, and found a 2008 Dodge Grand Caravan for sale at Vandevere Buick at 300 W. Market St. in Akron, OH that I was very interested in purchasing. I contacted the dealership via their website around 9am on Thursday, 8/22, and had a chat session with Kristi Stevens, a Customer Care agent at Vandevere. I told her specifically which vehicle I wanted to see, and she informed me that it was available and she would put me on the "VIP" list to see it in person. I told her I would be traveling over an hour to come see the vehicle, and she assured me it would be there when I arrived. I called the dealership that same day around 5:30pm, before I left my home to drive to Akron, to verify it had not been sold during the day. Once again, Kristi reassured me that it was there waiting for me, and I would be welcomed as a "VIP" when I arrived. I hired a babysitter to watch my 3 small children, and drove from Hermitage, PA to Akron, OH with a blank check in hand to visit the Vandevere Group and see what I expected to be my new car. When my wife and I arrived, we spoke w/ Randy Browne and told him why we were there. He checked with one of his associates, Zachary Lawrence, and Zachary told Randy and us that the car was "missing". They have had other inquiries, and have not been able to locate it for 2-3 days. I was shocked that I could call twice on the same day I am coming to see a vehicle, have the dealership put me on their "VIP" list, and that whole time nobody bothered to check if the vehicle was actually there. I expressed my frustration to Randy for having wasted over an hour of my time driving there, the money for gas, and the money for a babysitter, only to have them tell me they don't know where the car I wanted to see is. He made no concessions for the inconvenience. He even went as far as trying to strong-arm me into making a downpayment on the vehicle, telling me that when they did find it, it couldn't be held for me to come back and see if I didn't make a downpayment. I was disgusted that after the experience I had, he would try to talk me into putting money down on a vehicle he didn't even know if they had!!!If this is how Buick allows their dealers to treat potential customers, I want no part of ever purchasing a vehicle from any of your dealers. Furthermore, I am expecting compensation for the gas and babysitting money I wasted due to Vandevere's deceptive sales practices and/or incompetence. I spent approximately $20 on gas and another $20 for the babysitter. It is very difficult for my wife and I, both working full-time and having 3 children, to get out for a night and look at cars. As I stated earlier, I had a check in hand and ready to buy. All I expected the dealership to do was take 5 minutes to ensure the vehicle they were advertising online, and told me by phone they had in stock, was still there before I arrived!!! Vandevere has found a new meaning for "VIP", as they made me feel more like a Very Inconvenienced Patsy instead of a Very Important Person.

LoisLouise219

Sep 28, 2012

MACK IS THE MAN HE DID EVERYTHING IN HIS POWER TO GET ME THIS KIA SOUL .HE WORKED WORKED WORKED WITH MY BOY FRIEND TO GET ME IN A KIA SOUL .WE ARE CONSIDERING BUYING ANOTHER KIA SOUL AND WANT TO DEAL WITH NO OTHER SALESMAN BUT MACK GILCHRIST . WE HIGHLY 5 STAR RATING RECOMMEND MR .GILCHRSIT HE WORKS WITH THE CUSTOMER TO MAKE THEM HAPPY .. I'M SO HAPPY I STILL HAVENT STOPED SMILING THE NEXT DAY AFTER I GOT MY NEW CAR I LOVE IT I WOULD LIKE TOP THANK MACK GILCHRIST OUR SALESMAN AND I KNOW HE DOESN'T WORK FOR YOUR COMPANY BUT I WOULD LIKE TO THANK MY BOYFRIEND FOR HIM MAKING MY DREAM COME TRUE ONE VERY HAPPY WOMAN LOIS SELL

mspeorke

Aug 26, 2012

I found that working with Nelson Trompower to be a pleasure. I would highly reccomend him to anyone wanting to buy a new or used vehicle.

TMGier7

Aug 17, 2012

I appreciate the no-nonsense, no pressure, kind and considerate approach. Working with Steve was like working with a long time friend, not a person so focused on sales that they miss the person in front of them. He focused on both me as a person as well as working with a commitment to do everything he could to do to help me find the right vehicle I needed at the right price.As an example of this, I stopped by briefly on the day prior to my purchase and began the process of looking. Steve and I began working together and I let him know that I would need to be at work by a certain time. The next day I came back to continue the process. Unknown to him I had the day off. At one point he mentioned that he wanted to make sure everything was taken care of so that I could get to work on time, specifically mentioning the time that I would normally need to be at work. I was amazed that he remembered. A small thing like that helped me to feel very much listened to and valued as a customer.Initially Steve recommended an excellent car for me, but it didn't fit my price range. I was not met with pressure when I said that I wanted to move on but a willingness to hear what I had to say and find what would work. We found just the right car and I am VERY satisfied with my purchase. Will I return to VanDevere for service and for my next car (in hopefully a long time from now! ) ? In a heartbeat!Will I recommend personally Steve as a GREAT person to work with? It's less than 12 hours since we completed the sale on my Altima ... and I already have to someone who will be looking in the near future!Not only was Steve's service spectacular, but the entire staff was friendly and extremely helpful. Thank you, Steve and the entire VanDevere bunch!Tina

tlane79

Jul 31, 2012

bryon miller was very friendly and helpful. he listened to us and only showed us cars that we were interested in and that were in our budget. he explained the process and made sure we were informed every step of the way. we would definitely recommend vandevere for the purchase of your next car. and we would definitely ask for bryon miller.thank you,jon and trish lane

jvolt

Jun 6, 2012

Randy Browne was extremely friendly and knowledgeable. My husband and I purchased a 2012 Buick Regal. We knew exactly what we wanted yet Randy took the time to go over everything with us. I would definitely recommend Randy and the VanDevere dealership. Hats off to Julie as well!

MosbysMama09

Jun 5, 2012

I had a great experience at VanDevere. Randy Browne was great and was able to get me the car I wanted for the price I was able to pay. I had been driving the same car for 12 years and had never bought a new car on my own before. He made the process easy to understand and painless. I've only had my car for about two weeks so far but Randy and the dealership have already gone above and beyond my expectations. They continue to stay in touch and I know that I don't need to hesitate if I need anything or if I have any questions. Overall, I am very happy with my purchase and the way I was treated.

windsurf27

Apr 20, 2012

Purchased a 2011 Kia Optima from VanDevere this past week. Have not had any servce work done as of yet but I'm guessing it will be as good as the sale.

rpavkov

Apr 12, 2012

I worked with Tom Fiala, super nice guy. I have bought many cars over the years from probably 6 or 8 dealerships and i have to say, this was the best experience so far. The sales process was direct and to the point. They priced their cars in such a way that you don't need to haggle like crazy, because the price they're asking is already fair. I did my homework on the internet to see what the best prices were for the vehicle I wanted, and theirs was the best price. But even beyond the asking price of the car, there were many other things I liked about the process. For one, the Trade In Value they offered is straight forward. You can even do it yourself before you go in. They used the AutoTrader.com tool to establish your trade value. AutoTrader.com's trade estimator said my trade was worth $7997, and that's exactly what they gave me. Fair, and straightforward. Conversely, we also went down the street to another dealership, and they only offered us $6000 for the same trade. The other company's salesman seemed to indicate 'well, maybe we can do better'....but why bother! At Vandevere, you get the fair and best price on the car up front, and the fair and best trade value up front. Why kill yourself with all the haggling elsewhere?On the car we ended up buying, Tom indicated that it was a fresh trade and it hadn't had its mechanical inspection yet by the service department. So, if they found anything, they may need the car and extra day or two to remedy any items they weren't happy with. So, the next day when I called, Tom told me that they felt the brakes were under tolerance, so they were installing new rotors and pads at no cost to me. Did you hear that? AFTER we already closed on the deal, they put on new rotors and pads at their expense, because it was the right thing to do for the customer. Who else does that? When we closed on the deal, we had indicated there were a few items we would like fixed before deliver. Minor items, a loose piece of trim, broken knob...stuff like that. They didn't give us any issue, and fixed everything right the first time, and it was right when we picked up the car.The finance department was very helpful. I had actually already arranged financing in advance and had a blank check in my hand from my bank. The terms of the deal I struck with my bank, would have required me to put about $2000 down on the car. I could have done that, but didn't really want to if i could help it. The finance manager asked if he might see if he could get a better deal with one of his banks. Within 10-15 minutes he can back with 2 offers from their banks, better than the one from my bank. I ended up saving half a point on interest, and didn't have to put any money down. That half a percent will certainly add up over the years, and I'm glad I let him check before just using what I brought.At the end of the deal, everyone here is up front and to the point. No messing around. I will buy here again.

broachbox

Mar 1, 2012

Randy was very knowledgeable and worked on my timetable. He listened well and provided suggestions and ideas after processing what I said. There was a huge selection of cars and Randy guided me through the advantages of each.

rinn99

Jan 9, 2012

Great service. Randy found me exactly what I needed. He was patient and helpful, listened to my concerns, and didn't try to push me into anything.

bryan0189

Dec 30, 2011

The customer service was absolutely excellent! Having called prior to, once we arrived at the dealership, Randy helped us immediately by finding another sales associate, Patty, to help us because he was already with another customer. Everyone was extremely helpful and friendly by answering EVERY question we had and making sure we understood every detail about the lease and warranties for my amazing, new Kia! They found us a great deal on the exact Kia Soul that I wanted and even worked with us after we received the car. An excellent dealership all around! Thanks again everyone!

ben.gage

Dec 6, 2011

I needed a new (in my case used) car. My old one was clearly starting its path down the road of deterioration. I called a few dealers and this was the first that wasn't cramming numbers and crap down my throat. They didn't push me out of my comfort zone and helped me get into the car I wanted, not the one they did. I would go back in a second and I will be for the free car washes. Randy was personable and took care of everything. I was impressed and happy to have met him. I feel comfortable that I can contact him anytime in the future and he will do all he can to help. If and when I need a new car, I will be going to him. Thank you.

firemanjohn

Nov 22, 2011

Having bought only one new car back in 1973,I avoid car sales people like the plague. After reading and computer researching I decided KIA was the car to buy if I was going to buy new. I'm glad that I shopped VanDevere. Randy and Josh were very helpful in introducing my wife and I to the Kia line. They made our purchase of a Sportage a very easy experience. Thank you very much, John and Robin Cespedes

sullen

Sep 24, 2011

Randy Browne is a car salesmen who acts with integrity and honesty, a rare find. He is helpful and willing to go the extra mile to ensure that you are completely satisfied with all elements of your automobile purchase. Randy is able to match your specific car needs with all available options, finding the right car to match your needs. A great car buying experience, once again. This is the 3rd vehicle that we have purchased from him and will continue as long as he is selling them!

Agoble

Sep 23, 2011

Great customer service. No nonsene and straight the point! I would recommend this dealership to anyone not looking for gimmicks or the usual "bs" that is found at a lot of other dealerships.

dman4332

Sep 9, 2011

Randy Browne helped me the second I walked in the door. I had a very nice car going in and just wanted something new. Randy Browne helped me upgrade to a beautiful new car and helped in working wth an affordable option. He had a very good understanding of what I wanted right away and did everything in his power to achieve that.

melj28

Sep 1, 2011

I purchased a vehicle from the Auto Outlet in December 2010, they were friendly and had great customer service. I had heard a problem in the front of the vehicle in December and took it to the Market Street Customer Service Center to have them look at it. I researched online and saw there had been some problems with the ball joints which what I asked them about. They stated they found no problem at that time. Now they state the left ball joint has gone bad and they want me to pay $649 to fix it. I have not had the car for a year and they want me to pay that, when I stated There was a problem with it months ago. I know my vehicle was not brand new,but I did not except to have to put that much money into this vehicle this soon. I have recommended my family and friends to vandevere, but I will not recommend vandevere anymore. If I could I will give the vehicle back and take the loss. I am very disappointed in the treatment I received.

slt _22

Aug 18, 2011

I had a wonderful experience working with Randy Browne. He was friendly efficient and a no hassle sales guy with me. I would go back and work with Randy and the team at Van Devere any day!

jayebeasley

Jul 25, 2011

all and all the staff was very customer friendly, and they did all they could to put me into a car that could fit my budget. steve and randy bent over backwards to help me as much as possible! thanks guys. the only bad part was the hour wait! lol

koda805

Jul 25, 2011

From the time I called till I drove away in my new Optima Steve Sabitsch took great care of me. Steve listened to what I was looking for and found the vehicle in my price range. I never felt pressured! Steve then took me to the service center and introduced me to Lisa Kerlee. Steve and Lisa covered the warranty and the advantages of seviceing my car at Vandevere. Then Steve took me to Jim Zurzolo who went over the details of my financeing. Steve had my car cleaned and filled with gas when I was ready to leave. He answered my last few questions and went over the location and operation of the lights, shifter, steering wheel, mirrors and sound system so I would have a safe and comfortable drive home. GREAT JOB STEVE Todd Lesher

drbk404

Jul 18, 2011

Rob Amos was very helpful and knowledgable with all of our questions.He was also very patient and had no problems letting us test drive all of the cars we wanted. He went well above and beyond also by taking his time to find me the vehicle I wanted in a differnt color and body style. I highly recommend Rob to all of my family and friends looking to buy new cars!

mwinkler

Jul 12, 2011

Rob amos was very helpful with all my questions that I had about my new car. He was very informative and easy to talk to. I felt very confident in him. Thanks to his confidence and persistence I got the car I wanted!

stephaniek2

Jul 8, 2011

Excellent customer service by Steve and Russ! Steve made me feel very comfortable and not pressured or rushed. He was very knowledgeable about the cars and the company. He's a friendly and personable guy. Russ explained everything in a way that was easy to understand. He was friendly and no pressure. He gave me options but understood my decisions. He was able to answer all of my questions. I was also very impressed with the personalized video I received from Rob Amos when I sent an internet inquiry about the car. That was a very cool feature. Fantastic experience all around. My car buying experience could not have been any better!

mickeyrathers

Jun 29, 2011

Rob was extremely helpful and pleasant. I would recommend him to any friends looking for a new car. Rob was courteous and respectful of my time and that is very important.

Lee31

Jun 28, 2011

We were quit satisfied for the services received and the price been settled. Overall..quit satisfing experience and would recommend this place to my friends.

John Broska

Jun 23, 2011

Randy Browne did a great job coordinating and communicating our new car purchase. The entire VanDevere team was extremely courteous and seemed to have a genuine concern for making this purchase a pleasurable one. We'll be back and will send our friends and family their way. Thank you, John & Anisa, Streetsboro, Ohio.

buggs365

May 12, 2011

Thank you to every one at the VanDevere Bunch for making our sales experience a great one. Most of all thank you Randy Browne for being honest, friendly, and for being able to make everything work out for us. I will be recommending you guys to my friends and family. Again THANK YOU!!!!

tle700

May 8, 2011

VanDevere seems to be a good dealership. The owners seem to be reputable people. But if you want to be treated right, ask for Dave Canavan is the ONLY REASON we go to VanDevere. It is hard to find salespeople who you can trust but Dave is not a just a salesperson....he is interested in truly helping people;in changing his little corner of the business as he likes to put it. Dave will guide you will listen to your needs and concerns and guide you through the process to buy a car. In the end, I walked away feeling like all my concerns were addressed and I had made a wise buying decision. No regrets!

jaybrigner

Apr 30, 2011

vandevere is a great dealership. randy was very nice. he was honest and genuine he got me a great car at a great price. they give you free carwashes for life and they got me in and out in a brand new car in just a few hours. it could not have been easier.

dortonc

Apr 19, 2011

Randy Browne provided a professional, courteous and pleasant buying experience. This may not seem special or out of the ordinary for the VanDevere sales team...but, this is not my typical experience with auto dealers. Randy did not over-promise or under-dealer he provided guidance and wisdom and allowed us to purchases not only the vehicle we needed but the vehicle we wanted. VanDevere's advertising is accurate and I am delighted to say Randy walks the talk. Thank you. We are looking forward to recommending Randy Browne to friends and family for future purchases. Oh! I almost forgot to mention your finance did a great job too!

Frank H Cureton

Mar 9, 2010

I had been looking for a vehical for my wife. She does not like to car shop. I found a vehical on your web site. I stopped in at your Arlington Ave Lot. I talked with Nelson. One topic of interest was the life time power train warrenty. I went home and discussed with my wife. She and I returned. My wife did not like the vehicals I had selected. Nelson showed her a 2005 Ford Explorer Eddie Baurer that she really liked. She test drove a couple of cars and decided on the Explorer. We sat down and did the necessary paper work. I believe that it was Chris that filled in to finish all of the paper work. We had not planned on buying a car that night but things went pleasently and quickley. We actually had a nice time.Frank H. Cureton

l4ur4123

Mar 2, 2010

I appreciated the great length they went to help me with the credit process, since i had a recent bankrupcty to deal with. Rick Waddell took the time to listen to what i wanted and needed before showing me cars. And helped me stay within my budget. Also, Amy fulks was very helpful with my appointment.

Christina Porter

Mar 2, 2010

Overall, my experience at VanDevere was very good. All of the associates of VanDevere were friendly, knowledgeable, and eager to make me feel as comfortable as possible while I waited during my visit at the dealership. I came prepared to the dealership by utilizing the VanDevere website. After showing the salesman my desired vehicle purchase, the salesman did not pressure me to choose another vehicle but provided the additional information I needed about my desired purchase in order to help me finalize my decision. VanDevere is the only dealership that I have experienced a true customer satisfaction atmosphere.

Dissed

Jan 14, 2010

Buyer Beware! They don't sell the cleanest used vehicles, but price them comparably to extremely clean cars. I found several problems with the vehicle I purchased immediately after driving off the lot. They had no interest in repairing any of the $500.00 worth of issues. This would be expected from a private seller, but not from a "reputable" dealership. Just be careful!

redgts93

Apr 9, 2004

Dealer was super in helping my girlfriend get a car. They took the downpayment over a 30 day period which allowed her to get her 2001 Alero. It was well worth the drive from Cincinnati to Akron for this car.