Used Cars for Sale at Visalia Toyota in Visalia, CA

Harold

Sep 6, 2016

Went in to parts department to purchase some touch-up paint for my vehicle. Kept ringing bell, but nobody came for at least five minutes. When the guy finally came to desk, he seemed annoyed that I was bothering him (did not get name, but tall male in mid thirties working on 9/6/16 at 11:45) He basically asked, "What do you need" with an attitude. From now on, am going to purchase any Toyota parts online or somewhere else as don't need this poor service from them!

Kathy

Jun 13, 2016

Went to Toyota today to get routine maintenance. Made an appointment last week at 10:00 am. Waited 15 minutes for someone behind counter to wait on me. Then sat down in waiting room. At 11:15 someone came to get me to tell me they haven't moved my car and it would be another 45 minutes or so because of all the walk ins. I left. What a waste of time!

Brandon

Nov 24, 2015

I recieved a recall notice in the mail about a part that needed to be replaced in my 2005 Tacoma. The notice said it should only take about 30 minutes for the repair, so I made a 10:30 am appointment for a Monday morning, thinking it ouvht to go pretty smooth. However, when I got there (early, I might add) I was shocked to hear that this quick, simple procedure that I had scheduled an appointment for would not be finished until 2:00 pm. I couldn't believe it would take so long, but I fgured that sometimes things get backed up so I should cut them some slack. Big mistake. I waited around for 2 hours (since I had no other ride) and close to 1:00 the man in charge came by to inform me that it would be several more hours until they would even get to my truck. He said they had determined almost from the start that they likely wouldn't have time for me, but that no one had bothered to let me know. At that point I also noticed several cars which had arrived after me that had been taken around to be inspected ahead of me. The serviceman gave no answer for this and simply said I could make another appointment for a different day. He then lead me out of the waiting area, but instead of taking me to the service desk to make a new appoiment like I expected he lead me outside to my waiting truck. I told him I wanted to make an appointmemt right then, and he simply said they had my information and would make it for me as he walked away. So that was my experience. I can only guess that becaise I was there for a recall notice, which Toyota has to pay for out of their own pocket, they decided I was not as valuable as other customers who they could make money off of. This is shocking to me as a customer, that I would be treated so poorly. I will certainly not shop their in the future.

Bobbie

Apr 13, 2015

From start to finish this was the best car buying experience I have ever had. (I have had more than my share)I contacted the dealership regarding something I had seen on line. Lawrence was the sales rep that I reached he stayed in touch with me letting me know when the vehicle would be for sale. His service was excellent! Along with Alfred and Brian Visalia Toyota you have some really good people working on your team. GREAT JOB! THANK YOU

Matson

Aug 24, 2013

We bought a pre-owned Toyota Sienna from Visalia Toyota. The buying process was easy, and the minivan is awesome. We're big toyota fans, so we knew what we wanted, and Visalia Toyota made it easy. The car was toyota certified used, so it underwent an inspection to make sure everything was in working order. ' The day after we bought it, it wouldn't start. The battery was totally dead. I contacted the salesperson, and he wasn't much help. I bought a battery and a few days later I got a letter from the owner, Don Groppetti, that said he hoped we had a good experience. I contacted Don via email and he immediately got to work helping me out. I emailed him a copy of my battery receipt, and he mailed me a check to cover it's cost. It's nice to know a place like this is being run correctly from the top down. I really appreciate Don reimbursing us for the battery.

Disappointed

Apr 6, 2013

The price for the Rav4 was fair, but the slight of hand addition of extended warranty, theft insurance and multi-year car wax deal without our approval was deceptive. We only realized that those items were added after hours of preliminary stuff and were in the finance office to sign all the final papers. We felt as though we were purposely misled. Can you imagine?

Sporty

Jan 12, 2013

I knew what I wanted, had cash to pay, and still the entire process took 4 hours!The RAV4 is a great vehicle, and the only negative is small cup holders- drinks tip over. The dealer and sales process was painful!