Used Cars for Sale at Viva Chevrolet in El Paso, TX

AJ808800

Oct 14, 2016

Thank you all for making our truck buying experience fast and easy from start to finish! James you and I spent some time texting and talking on the phone to make this deal happen. Scott you were great in teaching us all about our new vehicle. And Luis, you made the whole "closing the deal" about as stressless as possible. I sincerely appreciate all of you guys and look forward to doing more business in the future. It was well worth the drive from Tucson to make my purchase.

Andy1953

Oct 12, 2016

I was going to give you a 3 rating because I had to make a second trip to top off the nitrogen in the tires. I was overwhelmed with the recommended services having only 7,200 miles. Overall I was pleased.

fpaz

Oct 10, 2016

woke up labor day weekend and my car wouldn't start and since it was a long weekend I had to wait until Tuesday to call a toe truck and go to the service dept they changed the battery but couldn't help me with my license plate that had fallen off currently I am looking for someone to put it on.

Roberto parra

Oct 8, 2016

Great people. kevin help us go through the hole process very thank full when by fast and easy

Socorro Flores

Oct 8, 2016

Javier Rodriguez is the right person to go with when purchasing a new vehicle. Very respectful , professional and comprehensible person. Javier made us very comfortable and the buy was very fast with the deal. Great guy and worked with us throughout the whole process and helped understand all the warranties. Thank you Javier will definitely recommend you as the best salesman.

Robert Neumann

Oct 7, 2016

Just completed the purchase of a 2016 Camaro 2SS and could not be more pleased with my new car! My salesman, Juan Rios, really took the time to listen to what I was looking for in a new vehicle and then helped me find the perfect fit. Of all the car purchases I have made over the past 30 years this one was perhaps the smoothest I have ever had; I was able to remain within my price range and drive off the lot the same day. I would highly recommend Viva Chevrolet to anyone looking to get into a new vehicle, make sure you ask for Juan Rios so you can get the same outstanding service I experienced!

Joshua08

Oct 6, 2016

Excellent Customer Service w a Smile Thanks Adrain Lopez Quickly and accurately diagnosed my car I also was offered a free wash Thanks Viva Chevrolet

Malibu

Oct 3, 2016

Service was quick. Quality of the service is great.

Ismael

Oct 3, 2016

Been looking for a truck for over two weeks and found a good deal on a brand new truck great customer service and friendly people trying to find our needs

SilvyZ714x4

Sep 28, 2016

I'm giving Viva Chevy a 5 Star rating because this team ROCKS! I recently had to drop off my 2015 Chevy Silverado with the service team at Viva Chevy, due to a dead battery. My service technician was Daniel. He was very professional and easy to talk to about the truck. After a brief overview of the truck, he assured me that the truck would be fine and that they would find the source of the problem. Daniel was swift in also noticing that my truck had a recall to take care of and asked me if they could take care of that as well. A Chevy Malibu was loaned to me for the duration of the service repair so I could get back to work. (A beautiful and fun car by the way) After several days, Daniel notified me via email and phone call of the status and that upon approval, my truck would have its battery replaced under warranty. A day later, Daniel called me to let me know my truck was ready. Overall, this service went very well, and I was pleased to get back into my own vehicle. I highly recommend Daniel and the team at Viva Chevy!

Jmandude

Sep 27, 2016

Friendly service when i got therw, Great communication during the oil change with emails and updates, will be go back Saturday for a check engine light that's was on

Tanja Renken

Sep 24, 2016

Had To get brake services done on my car. Everyone was very helpful and timely with my request

Pablo Olide Jr

Sep 2, 2016

Experience was great. Very professional and fast turn around time on getting my car back.

Armida Monterrosa

Aug 12, 2016

My salesman Josh was awsome he made my experience worthwhile.Thanks Josh

RUBEN BAUTISTA

Aug 3, 2016

very professional, was pleased with the service,very knowledgeable answered all my question, service was done in a timely manner, would definetly recommend it to friends and family

Richard Pedregon

Jul 18, 2016

Our truck would lose power and come to almost a complete stop while driving on the freeway. Was given a quote to replace throttle body and oxygen sensor to include other items to a tune of over $10,000. Ask them to repair engine problem to include steering suspension and wheel alignment. After 2-3 weeks in the shop and paying $2036.00 picked up truck and it did the same thing it was doing on the freeway. Took it back and here it is almost 3 weeks to a month and have not heard back on the status. Talked to service manager Henry Valles Tuesday morning July 12th and said someone would call me back in 15 minutes. Here it is Monday the 18th and have yet to hear back. Thankfully I have a back up vehicle.

Matthew Justin Crawford

Jul 12, 2016

Very good experience, excellent customer service, I am very happy with my purchase couldn't ask for more by a dealership.

Angela Gifford

Jul 11, 2016

Was able to view vehicles without any pushy sales person. It allowed us to view and appreciate the service they provide to their customers.

Mikey

Jun 17, 2016

Went in for some repairs and the out come was great. Customer service was nice and at the end they even cleaned my car at no cost.

Valued Customer Myrna & Lino Carrera

May 16, 2016

Thank you for your great customer service :) Everything went great when servicing my car.

Ramon Alvarez

May 13, 2016

Good service. Service rep (Angel) was most helpful

Rodrick Davis

May 12, 2016

Was upset i had to take it back after i had it serviced the first time but jesse was very reasonable with me and did what he could to make sure i was taken care of.

Anthony McMorris

May 11, 2016

The customer service agent who handled the warranty service of my car, prioritized the care of my vehicle as she would her own vehicle. She went above and beyond to get me the best quality care in the most efficient manner. In the future, I will definitely do business with Viva Chevrolet again.

Sam Pascale

May 8, 2016

During a fuel injection service driver side lens was damaged by the injector chemical. The has now been replaced at no cost.

Karen

May 7, 2016

this is a very great company. the cars are beautiful and I really liked the time and effort that they put into helping me get the right car for myself. I loved how they explained what my car does in perfect description.

Danny

May 6, 2016

I would NEVER recommended viva to anyone this by far the worst customer service experience ever. How can a service department acclaim itself to be customer friendly when it took them over 7 days to analyze my vehicles problem - a problem that can be identified in less than 1 hour by any layman's standard. The worst part is that I never received a phone call telling me what was going on with my vehicle until I started complaining. Jesse Baird tried to explain to me the delay with trouble shooting my car however the report he gave reads that the technician only drove my car for 16 miles to try and figure out the problem. So I guess that they ran my car 2.29 miles a day to tell me that nothing was wrong with my car. In that case, I would seriously question the competence of the technician that worked on my work. And never receive an apology for having kept my car for that long. It is just nuts if viva thinks that this is good customer service. Furthermore the who issue revolved around an oil pan drain plug that was not GM certified. However since I purchased the car used from the dealership can they assure me that the current drain plug was not already there when I purchased the car? Of course not. And when I purchased the car, the finance manager that was doing my paperwork assured that buying the added warranty would be 'like me buying a new car' and that everything would be covered. The latter issue is probably no going to get resolved anytime soon so the most upsetting part about the whole experience was that they kept my car from Tuesday one week to the following Tuesday trouble shooting a matter that most qualified mechanics could do in one day or less.

Jerry Glenn Parrish

May 6, 2016

The customer service personnel were very professional and courteous and informative.

Portillo israel

May 6, 2016

I would like to comment on the outstanding customer service Daniel Blanco at viva chevrolet in el Paso,TX. i took my 2014 chevy silverado for an oil change and Daniel find out my chevy had a recall he advised me right away and he took care of it. I had a very pleasant experience i highly recommend viva chevrolet.

AMBER BOLAND

May 5, 2016

Jesse & his team did an awesome job on handling any & all of my concerns with my 2012 Chevy Equinox. They were very, kind & courteous. i will continue to go back to them for anything i may need.

Danny Gonzalez

May 4, 2016

I would advocate or recommended to anyone, that asked me, to ever purchase a car from this organization and furthermore to not expect the organization to back up their warranties - without ample and just justification. But your car somewhere else.

El Paso Bob

May 4, 2016

Had work done on 2 vehicles. One was performance upgrades on a Z-71 pickup, which included a Cat Back Borla Exhaust and a Cold Air Intake. The parts people were familiar with performance parts and got them in quick. The service writer Paul was equally knowledgeable on performance upgrades and the Tech did a great job on the install. The other vehicle was a diesel for a 30k service. Both vehicles were washed when I picked them up. Work was performed fast and with attention to detail

Juan Flores

May 3, 2016

Good service the problem got fixed and would definitely recommend

Christina Maria Wittmann

Apr 29, 2016

Fast, friendly service. Jorge was very helpful. We came in looking for a new car but keep mentioning our old car that had been totaled and Jorge showed us a used car just like the one we had. We bought it in the spot.

Joe Gonzalez

Apr 28, 2016

Still waiting on Viva to pay me back for the car I purchased, and then returned due to horrible service. Got sold a used car without it passing inspection. Did not find this out until 2 months later, only because I kept insisting on what the hold up was for me recieving my title and plates.. Fine, took care in to get repaired to pass inspection. Picked vehicle up after I was told it was ready, on the way home, vehicle had a horrible vibration and idle issue. Took the vehicle back and was being blamed for the issue. After going back and forth, issue got "fixed" and was told would have my title and plates in 1 week.. 1 month later, nothing. I come to find out, viva lost the title to the vehicle andid failed to notify, common courtesy, about the situation. Again, the only reason I found this information, was due to me and my wife calling repeatedly until we finally got the news. Came to an agreement with management that my vehicle would be bought back from me. Great news for me, no longer have to deal with this headache right? WRONG!! 1 WEEK AND A HALF LATER, NOTHING!! No call backs from management, no answers today, (called 4 times today.) This is the worst customer service I have ever dealt with. Viva was quick to cash my check to pay for their vehicle, and now seems to not want to pay me back... Getting fed up and about to get my lawyer involved! Never shopping here again, absolutely never recommending to anyone!!!

Jesse

Apr 21, 2016

It was great service and will definitley continue to use them for all my vehicle needs.

Guillermo Rivera Jr

Apr 19, 2016

TERRIBLE Customer service... Avoid at all cost... Management team is downright rude

Brenda J. Rodriguez

Apr 14, 2016

On April the 4th I took my Tahoe go get tire rotation and to get fix one on a recall in a sticker. Paul Duran help me on the service check-up he was a very good help, he answer all the concerns I had. It was an excellent experience over all thank you.

Shirlena Boyer

Apr 14, 2016

I took my car in to be serviced, they did everything I asked and was able to provide helpful tips. At most places you are sitting there all day, Chevy had my car in and back out with in a couple of hours. Now my vehicle is running smoothly, I am very satisfied.

Irene Luna Varela

Apr 14, 2016

Great service overall. Extremely satisfied. All questions we had were answered in the best way possible. Everybody was very professional.

Michelle Oviedo

Apr 13, 2016

Daniel Renteria is an amazing sales man. From now on all my vehicle will be bought through him. Chevrolet is a great company with great benefits. You REALLY don't have to worry about anything with the car. Thank you for making my mother and myself a completely satisfied costumer.

Diane Marie Martinez

Apr 2, 2016

Your employees were very helpful and quick. They accommodated us with our busy schedules and were very patient.

Michelle Roque

Mar 31, 2016

Good service location will return. People should stop by and check out service department

CAvila

Mar 25, 2016

Everyone was very helpfully and treated me well. Knew all the answers to all my questions. Also worked with my price range in cars that I was looking at!

Omar123

Feb 6, 2016

I love my Chevrolet Silverado 4 wheel drive High Country 2016, excellent customer service, Luis Cabrera is very helpful,I will recommend him, thank you viva Chevrolet!!!!!

Jefferey Phillips

Feb 6, 2016

My name is Jefferey my sales person was Kevin. He was very professional with great integrity. I came in looking for a used car he sold me a new one. Kevin is a great sales person we shop at several dealership and when I we went to Viva they took care of me.Viva went out their way to get me in my new car. Thank you. Kevin and Viva Chevrolet.

JoshA

Feb 5, 2016

I recently purchased my silverado from Viva and i had a good expierience with Robert Herrera and Devin Compton thanks again guys

Paula Steed

Feb 4, 2016

I loved Viva Chevrolet I had a great experience buying my 15 spark and my salesman Devin Compton was great along with Bill Torres the manager.I also want to say thank you to Josh Hurley for helping when I went in on my salesmans day off!

Brooke Satterfield

Feb 2, 2016

I had such a great experience at Viva Chevy with Devin Compton and Josh Hurley when I bought my 15 camaro.I will definitely be sending them more customers.

superjoe501

Feb 1, 2016

I purchased a truck about nine months ago from Jesus Alderete. I have bought many cars in the past but for the first time I received service without being pressured to buy. Jesus was patient and listened to my needs for a new truck and was able to offer different options within my budget. Jesus is a candid and reliable professional. I was so glad with the purchase that I bought a suburban for my wife a few months ago. Now I know who to look for in my next purchase.Jesus also guided us to the Finance where Manuel Beltran explained the financing options and also helped in securing a good interest rate from a local bank. The complete process was smooth and prompt,I will highly recommend Jesus Alderete and Viva Chevy team at Montana. By the way, they allowed me hit the dong!! Jose U

GM Loyal fan

Dec 30, 2015

We went to the dealership looking at a specific vehicle in mind when we finally found the vehicle it was dirty, smelled and was not in the condition stated online. When we got inside the building to talk about price the showroom was noisy had girls dancing, i didnt want to go to a night club i wanted to purchase a car. Then my wife took my children to the bathrooms needless to say they were dirty and trash everywhere. The salesman was very rude and was basically the icing on the cake to cement in my decision to never return to that dealership.

Chevyguy1234

Nov 25, 2015

I feel like this may have been a good experience over all, but the manager named Robert Herrera is the single most shadiest person I've ever dealt with. I was warned by others not to go to Viva but against my better judgement I gave them a chance. Let's put I this way, make sure your forms are signed by ONLY YOU, because Herrera had no problem signing things in your name. Dude should be fires

cjoanno90

Oct 7, 2015

Felt very comfortable. The Sales Representative answered all my questions. Very friendly and it was fast and easy. Will be returning and recommending to friends and family

lost45

Sep 1, 2015

Bought a 2013 chevy sonic from this company around 2 months ago. I stated I was in the military and was looking for a good reliable car. I had a pre-approved loan through my bank and I was able to put down half of the total amount upfront as a down payment. Now the problem is that my pre-approved loan was around 7% interest and they offered me a loan at 6%. Being the naive and inexperienced guy I am I accepted that offer. So I bought the car thinking I recieved a good deal with 6% interest only to find out over a month later I am paying close to 17%. Sure enough I read over my car paperwork again and there it was 17% Now yes it was my fault for not reading the paperwork as thoroughly as I should of. But at the end of the day how can you trust this business? Here I am, A young soldier (with excellent credit I may add) wanting to buy his first car and I get taken advantage of like that? That is no way a reputable business should operate. Horrible company and I want Viva Chevy to know this will not be the first negative review you will be hearing from this man.

Mkin

Jul 30, 2015

The representatives have always been helpful and accommodating to my schedule and needs. They have been able to get me in quickly and keep me informed of progress.

carla14

May 27, 2015

Our salesman Alberto was very informative. He made sure every one of our questions were answered with a brief understanding and helped us choose the right vehicle for us.

huhelpaso

Mar 28, 2015

My sister took my mothers 2010 Impala in to be looked at for the steering and the shifter not unlocking. I told the service advisor (Jesse) to not do any work that was NOT covered by the extended warranty. About 1 hour later, he calls and tells me that he has already started taking the shifter apart and that I told him to do it. I again told him, I DID NOT tell him to do the work and told him he was a liar for claiming I authorized the work. In total, they took 15 days to change the power steering pump and then they left all the parts from the shifter on the floor of the passenger side of the car. When I took the car to my normal, honest mechanic, he discovered that they had left out one of the parts for the shifter during the time they had the car for the 15 days it took to repair it.So, when I returned for the part, the service manager refused to find my part and blamed the loss on my mechanic. I have used my mechanic for years and years, (Show & Go - on Dyer St in El Paso) and they are as honest as they come. They are some of the few mechanics I would definitely trust. Viva Chevrolet lost my part because they had the car for a ridiculous amount of time.

ssmith8180

Jun 11, 2013

Viva, motivated to Fail!My original intent was to have a tow package installed on a 2011 Traverse. After calling and pricing first, we chose Viva because they were well below their competitors. It turns out its because they only quote parts prices. Asking to have a tow package installed doesn't get any gears turning in their brains. The real price was closer to $550 with labor, which was okay because it was similar to what I had researched and was around what I truely expected to pay. I let the gross pricing error slide and I gave viva the benefit of the doubt. The tow package was scheduled for a Saturday (it was a 1/2 day job). Three days later on a Monday night I finally got my car back. Service did not call to let us know, but instead allowed us to "chase" them via phone. When you finally get Ralph his famous line is "I was just going to call you." He wasn't. However, after getting it back I was pleased, briefly.That weekend I went to a friends house to get my new trailer they had stored while my vehicle was equipped with the tow package. After hooking the trailer up, the electric didn't work. I called several times and was told to bring it back. This time I took it on a Friday. After chasing Ralph down via phone and finding out he was "just going to call." We learned they would need to keep the car over night. They had gotten the tow package electric to work, but now the vehicle power wasn't working. Saturday was more of the same and we also attempted to call the service manager. We were told they would need it until Monday. Monday rolled around and my wife made several calls to the GM and service manager. Ralph finally called us back, neither manager bothered. They said they would need the car over night again. Tuesday came and still no real update. I finally stopped work to call them and said enough is enough. Remove the accessories and refund my money. What happened next was truely remarkable. The staff was finally motivated. Within 1 hour I was notified my vehicle was ready to pick up. Ralph sounded so happy to tell me. As I was driving to get it after work I go a second call. This time they wanted to know if I would make it by 6pm or if they would need to keep the cashier late. Really? I couldn't get them to call once when I was paying hundreds of dollars, but tell them you don't want to do business and they will jump thru hoops to please you? It's a technique I suppose. It's fairly obvious to me that the staff do not respect the management at the dealership. And when I see how the management neglects the customers, I can only assume that if they treat the employees the same way, it's a recipe for disaster. I can not believe that the staff are so motivated to watch their leaders fail, yet have no motivation to see the leaders succeed. It's truely a shame that they dealership has such poor leadership and in the end what you have is a bunch of unmotivated people just going to work to make money with no real desire to shine. Viva, where the management motivates the workers to Fail!

trinabean87

Mar 29, 2013

our experience with the whole sales team was ridiculous. we purchased a car from them only to have them call and harass our reference contacts about returning it about a month later, turned out the sales manager lied to the bank about our information knowingly and told us it would be OK, then the dealership did not turn in the correct info for the car so our deal got "kicked back". After talking to Robert about this, his employees continued to harass our reference contacts and when we brought this to his attention he didn't seem interested in fixing the problem. so we returned the car just to find out that they already went ahead and bought our trade in and basically refused to let us keep it saying we had to buy it back. my husband is active duty military and works really hard and i am completely horrified that a business can treat a man in uniform this badly.

kjohns04

Mar 23, 2013

I took my truck in two times to this dealership to have work done it and it was the same negative experience each time. They promise to contact you to update you on your vehicle's status but I didn't receive one call. When I would call no one ever picked up the phone. I was told my car would be looked at and a call back would be made to me regarding the next steps but no looks at the car and no phone call from Ralph regarding the status. No one ever seems to know what's going on and although they order their apologies that seems to be all they are good at. I do not recommend this place for any reason.

lauralramirez

Nov 28, 2011

bought a car that gave in about nine months after it was purchased. Manager Robert reffused to validate warranty and fix the vehicle. gave us one price then a week later uped the price about one hundred dollars more. My overall expierince was horrible i do not recomend this delearship to anyone i know.

snprrifl

Oct 10, 2011

My husband and I went to Viva Chevrolet to look at used cars as we were in the market for a Honda Fit. Due to the earthquake in Japan these seem to be hard to find so even though we had wanted to buy new we decided to look into buying one used. When we arrived at Viva Chevrolet we had a nice salesman help us and he looked to see if there were any Honda Fits at any of the other Viva dealerships and there were so he promptly took us there to look and instead we found a nice used toyota we really liked that had great cosumer reviews and we decided to buy it. It was late when we did the deal and we were told the other Viva dealership the car we bought came from had the spare key and we would have to come back to get it Monday, we bought the car Friday night. So three days later we came back to get the key and found that no effort was made to obtain the spare key. Our salesman proceeded to call the sister dealership to look into getting the spare for us and found that there was in fact no spare for the car. Our salesman told us he would look into it and go to the sister dealership himself to see if the spare was misplaced and call us the next day (Tuesday). We weren't interested in waiting any longer, as we already had waited three days, so we went to their sister dealership to have someone look for it. While at Viva Dodge (their sister dealership) we were mistreated and spoke over by the gentleman in customer service and had no resolution. Upon going back to Viva Chevrolet to resolve the issue that day we were given the run around by the sales manager, Robert Herrera, whom we waited a half hour to talk to and talked to for another half hour before he agreed to have another key made. This was fine, however, our salesman told us we would have the car and the key by the end of the day this was at 12:30 in the afternoon. At 5:17 pm the salesman called back telling us the car and key wouldn't be ready until Tuesday morning. The salesman also informed us the manager waited around until 4:30pm to do anything, at which point a key wasn't able to be cut at a Toyota dealership (the maker of our new used car). Conveniently enough the salesman got off work at 5 pm. Our experience was extremely unprofessional, there was no care put into their customer service. We are making a complaint about this dealer to their general manager. It shouldn't take 4 days to get a key we were promised to have. We waited around for a day to be told we wouldn't have our car back for another day. The manager was dishonest and lazy and we will never buy from this dealer again or any other Viva dealer.

lizolivarez

Jul 31, 2010

I just purchased my first new car here at Viva Chevrolet. I did not start here. I first tried Rudolph Chevrolet. I waited outside for a while and absolutely nobody came out to help us. My family and I were just left to ourselves. When I made my way to Viva it was a total 180. The treatment we received was great. They helped us right away and I got the Silverado I wanted. I also got a $5,000 discount which was GREAT! Way to go Viva... Too bad for Rudolph. I just wish the supervisor spoke better English. He was hard to understand.