Used Cars for Sale at Volkswagen of Asheville in Asheville, NC

shmesser2001

Nov 1, 2016

Over the past 14 years I have depended on these folks to keep my Bettle running well. The last big job involved the electric/security system plus replacement of water pump, timing device and the serpentine belt. 107 thousand miles and still strong. Thanks,

AKKORDEONMEISTERKRISSTOFF

Oct 21, 2016

The Sales team of Harmony Motors of Asheville made me feel more like family rather than a customer when buying my new car.Michael Roach and Chris Nelson both get my highest approval rating that I could give to anyone for such excellence in customer service!

ROGERMILLERPHD

Oct 21, 2016

From the first minute Danielle introduced herself, until we purchased our new VW, we knew we were with the right person to guide us through the process. Her knowledge, patience, ability to listen, and warmth made us feel at ease. We weren't used to a sales person who wasn't pushy and manipulative and this made it comfortable for us to take the time we needed to consider the information she gave. When we called Danielle the next day, she kindly answered our questions, and invited us to call her as often as needed. Within a day, we knew we wanted to buy a car from her, rather than another dealership we had considered. Upon returning, ready to buy, we were introduced to Chris, who discussed the numbers, and we came to a deal we were satisfied with. All of this was done professionally and, I might add, enjoyably. We couldn't be more pleased.

LRH550

Oct 16, 2016

As always, super excellent service! I came in for service and ended up buying a car. Everyone was super nice and helpful. I have been going to this dealership for over 15 years! I can't imagine going anywhere else!

Cheryl L. Jenkins, RN

Oct 12, 2016

It has been a pleasure to get our service with Harmony Motors. The center is clean and inviting and the staff makes us welcome to wait while we get service or transport around town. We look at new cars each time we are in and staff members offer assistance and answer questions, without pressure to buy. We test drove a 2017 Passat and ended up buying! If we get half the service out of it that we did our 2010 Golf, it will be money well spent. We will be loyal customers for years to come.

SNAPLEN1

Oct 11, 2016

Brent is a great sales rep. This is our second VW with him. So great to work with. We give him an A+Stan and Pam Naplen

PETER

Oct 11, 2016

My buying experience was a satisfying one due to the salesperson, Freddie Snedden. He was timely in his replies to my questions and did everything he could to make the experience a positive one.

LAKELURE2

Oct 6, 2016

Once again I had a very good experience at Harmony Volkswagen. Great sales staff and great service department. I am very happy with my new Golf Sportwagen. I highly recommend this group to anyone looking for a new car.

PARRISK1967

Oct 3, 2016

Joe was so helpful and understood exactly was I was looking for. Joe went out of his way to help me find the exact car I wanted. He is an excellent salesmen. Excellent customer service. James explained the paperwork in detail.

JDAN1340

Sep 29, 2016

I started my search for a new car, and it did not take long to find exactly what I was looking for. Freddy and Nate at VW of Asheville were extremely accommodating and were able to get the exact car I was looking for to the dealership within 24 hours. They were willing to work with my wants/needs to make sure my car buying process was enjoyable. Overall great experience.

BMARTIN3

Sep 26, 2016

Service was excellent as always. I called ahead and got scheduled and then when I got there I took the shuttle driven by Foster to the outlet mall. After an hour Foster cam back and picked me up. My car was done shortly.

H20T

Sep 26, 2016

We recently had our Touareg in for the 30k service and it was noted tires had 4/32 tread left. (Side note that a 65 thousand dollar car should have better tires than a 30k Goodyear on it) The service personnel suggested tires and we asked for a price and if they price match and the dealer does! We then set up for new Michelin tires for the following week and did some price comparison with the caveat that SAMs/Walmart sometimes are quoting tires that aren't the same product so be very careful when price comparing at those locations. We did find a better price at Clarks Tires in Waynesville and with a manager ok they matched and we were thrilled! It's also noted that we had a $500 goodwill VW card that expired and so we used it at Harmony. The car rides better than new and the balance and alignment were perfect. Phillip was our service person but another in the service Dept finished us up. We are very happy with Harmony and hope to do our next trade with them if the Q7 comes into play in diesel.

Cos828

Sep 23, 2016

This is the 4th vehicle my family has gotten from Harmony and it's been a first class experience the whole way. Ron is very attentive and always willing to work with us to get exactly what we want.

Mister Mister

Sep 22, 2016

Always a pleasure. Friendly staff and lots to pick from. Not pushy, just helpful. Looked for a car for weeks and found what I wanted here and love my new car. The vintage collection in the showroom will melt your heart.

NUSURFER

Sep 20, 2016

Customer for 3 years.Very satisfied with personnel and service. Very satisfied that we picked Harmony Motors and Volkswage. Look forward to continuing the relationship.

blking4520

Sep 20, 2016

I have been dealing with this company for years and they have always been great!! Philip is very professional and helpful. Charles is also very nice and also helpful!

zac_elkins

Sep 19, 2016

Awesome place to have your car serviced, the staff is very friendly. Everyone is very willing to help on any way.what more can I say.

David Clarence Keller

Sep 17, 2016

Essentially, the salesman found the car with the features I was looking for and worked efficiently to help make the purchase successful. I didn't feel there was unusual pressure to purchase even though the car was attractive and would probably be sold very soon to another buyer. Being one of the first of the new models for 2017, the discount was not as much as I anticipated but was acceptable and over the long run will not be very costly as I tend to keep cars for a long time. This is my third Passat and the first two have been excellent cars and have met my needs.

Charlayne Crawford

Sep 14, 2016

I talked to a salesperson about buying a used Beetle. I was told a used one just came in and it was $9,000. She was fired so I lost contact. I then talked to someone who took her place. He was very nice, but the finance person was rude and awful. That same car never made it to their lot, but the new price was $11,000 and was out being fixed. Then another one came up on their site. It never made it to their lot either, but I was told it was in transit and the other was sold. This one was 4k over book value and then they told me that instead of 20% down, now it was close to 50% down for this car, however they could put me in a subaru for less than 10% down. I was never interested in a subaru and they knew this. I believe they list cars in their inventory they will never have to get people in the door. They also tried to put me in a 2016 Jetta. They only want to get rid of 2016's because they 2017's were in and will do a lot of shady stuff including bait and switch tactics on imaginary inventory. Go anywhere but there. Go to another state if you want a Bug.

bshaw06

Sep 12, 2016

First time purchasing a vehicle at a dealership. Contacted Ron the night before to make sure the vehicle was still available before making a 4 hour drive the next day to check it out. Ron answered all questions and made sure to cover everything. He also set me up with financing that was lower than my loan I had acquired for the purchase. Chris went over everything with the title, financing, and extended warranty with me and also answered all questions that I had. While I was with Chris, Ron went and got t-shirts and bumper stickers for us. The experience took a little longer than expected, but my case was also unique and it had no impact on the sale or my view of anyone. Dealership was clean and had refreshments. Every customer that came in was immediately addressed by an employee. Thank you Ron and Chris for the experience.

jimdelos

Sep 9, 2016

I received prompt and courteous repair at no charge for removal of a small stone from my R front wheel assembly on my 2011 Jetta TDI SportsWagen

CHOLMES552

Sep 3, 2016

The people at the dealership are very professional and knowledgeable. This is the second car I have purchased from Volkwagen of Asheville and I will be back when ready to buy another car.

AL33115

Aug 31, 2016

Mark helped me find the perfect car and was on top of getting me the information I needed to make my final decision. If it wasn't for his fast response when I found the vehicle I wanted, I could have missed the opportunity. I LOVE my new car and appreciate the diligence of everyone involved to make it an extremely smooth process.

CHRISWEWING

Aug 28, 2016

Brent is the best, very knowledgeable and helpful. He made the buying experience very easy. Chris was wonderful as well. We worked out the whole deal in less than 2 hours.

MOLLYLBASILE

Aug 25, 2016

I leased a car from Harmony and everything went very well, I love the car and appreciate the staff. Josh went above and beyond my expectations even after the car was purchased. It's refreshing to find such excellent customer service. Harmony really appreciates your business and it shows, which is so important with such a major purchase.

RELAX

Aug 24, 2016

Our situation was a bit unusual in that we own a 2014 Jetta TDI diesel which we plan to return to VW in November for a settlement payout. We loved our TDI and wish VW hadn't cheated. But we appreciate their reaching an agreement with owners. Meanwhile, we needed to think about a new car and our research led us back to the gas powered Jetta as one of the best compact cars to chose from. We also discovered VW offers some of the best lease deals going, and as we are in our 60's it made sense for us to think about leasing. We needed a second car, too, because our 2001 Saturn is no longer reliable and we'll be donating it. Harmony Motors was great to work with, and Josh Mitchell was super. He made us an offer we couldn't refuse! He even picked us up at home (30 miles away) after we decided to lease two 2016 Jettas they had on clearance since we would be switching license plates with our other two cars. So, we now have two Jettas (the S and SE models), and while they're not quite as quick as the TDI and lack some of the extras, they are almost as much fun to drive and handle just as nicely. The only downside is the 36 month care package that came standard on our TDI is now an extra cost on new VWs. This can add up depending on the coverage you choose.

DOUG16

Aug 23, 2016

Freddy helped us purchase a new Tiguan and even helped get the car ready so we could take it home the same day, and even drove our other car home for us. Thanks!

TRISMOMMY

Aug 23, 2016

We were in a desperate and unexpected situation to purchase a vehicle. Granted it was late in the afternoon, but I did not appreciate the sales team being flustered with my questions. I especially did not appreciate the scoffing from Chris in finance when documents had to be printed and reprinted. Nobody wanted to go home more than we did especially when we were only in town for a visit and ended up buying a car! I left feeling like more could have been done.

GHPAUL

Aug 20, 2016

While unhappy with the Tdi scandal, we were happy enough with the settlement to purchase a new Jetta Hybrid. We probably wouldn't have done so had not our experience working with Don Oakes been so enjoyable.

sallen1

Aug 17, 2016

We have been a customer here for the last couple of years. Every visit has been friendly, efficient and very thorough. We highly recommend Harmony Motors!

NICHOLELEIGH76

Aug 17, 2016

Had a great experience. Fast and efficient and everyone was super nice. I took the shuttle so I didn't have to wait there and they were easy and great to work with.

MARY30

Aug 17, 2016

Jack was very helpful. When it was time to pick up my car, he answered all my questions with useful, understandable information. That made a big difference in my confidence in dealing with keeping my car in tip top condition. He was informed and informative - and very nice about it. Thank you.

P Crenshaw

Aug 17, 2016

After my car was damaged by an on site window replacement company, Phillip and the entire Volkswagen of Asheville team stepped in and got my CC on the road again. They did an excellent job and I can't tell there was ever any damage. Phillip worked with my insurance company and made sure my car left the service department as if it was brand new. I can't thank the VW team enough for going above and beyond to make sure I got my car back so I could go on vacation. I was introduced to everyone that worked with my car and I thank you all!

THELANDVIKS

Aug 12, 2016

Booking in process was easy and staff were friendly and efficient. Loaner provided and it was clean. Overall a great experience. The VW Passat Diesel is a great car!

Nelson & Anne

Aug 12, 2016

The personnel at Harmony Motors and Volkswagen of Asheville are a pleasure to deal with and the service is outstanding. This is the the third vehicle we purchased at Harmony and we will continue to go back. The pricing was extremely competitive and the sales people do not engage in any type of high-pressure tactics. The after sales service in the service department is also terrific - the work is done well, finished when promised, and at a fair price. Overall a great company with which to do business.

BFields1990

Aug 12, 2016

My experience with these guys couldn't have went any better. Sam was quick and precise with all estimates. She was very attentive to my needs and making sure that I got the right car for the right price. The other folks working there that I spoke with (Charles and James) were pleasant and helpful as well. I will definitely send people to them!

DIVERSELIFE26

Aug 11, 2016

This was one of the most impressive car buying experiences Ive ever had! At harmony motors we ran into a lot of friends that helped us buy our new Golf SportWagon without any pressure and made it super easy for us

FWMGIL

Aug 10, 2016

we drop the car off on Friday morning, & where told it was 4 hours ,since I had a appointment at 1:00pm I told Phillip we would pick it up on Saturday, morning. It was ready Thank you Frances

AGURTLER55

Aug 10, 2016

Charles was very pleasant and the inspection was done in the amount of time he said it would be. I appreciate the quality of service and attention to detail.

theajevans

Aug 9, 2016

I unfortunately had a very disappointing visit to the Asheville VW service department. I brought in my 2016 Golf R which I purchased there to have the subwoofer (VW part number 000051419) installed. I arrived a little after 8, and when checking the car in I asked the service advisor to give me a price quote on the install. He went and got the installer to come talk to me. The installer said he hadnt done one before and would have to open it up and look at the scope of the install and then have the advisor get back to me. In the meantime I waited patiently in the waiting area. Over an hour later he finally found me and told me it would be a 6.5 hour install at a cost of almost $750.00. I gasped in surprise and asked why so much. He said it was a long install and a lot had to be done. I asked if there was a way they could cut me a break given Id purchased the car there, and also given the inexperience of the technician not having done this before. He said no, that the service manager had quoted that price from what they had looked up as far as warranty. Luckily I had priced the install with several other dealers just in case there was a big difference. I got quotes from other dealers who had experience installing this part between $350 and $400. I asked if they would match the price and was told no. Given that is almost a $400 difference I made an appointment at another dealership and will have to drive 80 or so miles to get it done. Wow, this was some not so great hospitality being shown to a loyal customer. I mean why should I be made to pay a premium because of the inexperience of their technicians, and obviously comparably expensive labor costs? Makes me wonder if I was also taken advantage of when I bought the car initially. So, I left the dealership, disappointed and frustrated after having had to take the morning off work for nothing. I also had to schedule the install elsewhere which will mean more time spent. It is unlikely Ill ever go back to Volkswagen of Asheville to service my Golf R or purchase another vehicle in the future after this exasperating experience as this does not sound like the level of service that should be offered to a loyal VW enthusiast.Update: The management at the dealership contacted me and offered to match the install price from the other dealership.

Ashevillegirl

Aug 8, 2016

I pulled in to the dealership service department when the low tire pressure signal beeped on to find that i had a nail in my tire. they were able to patch it and I had the tires rotated while I was there, plus, they washed my car, nice bonus. I was in and out of there quickly, Thank you for coming to the rescue!

TOMGKANE

Aug 8, 2016

I have our Audi, Porsche and now our VW serviced at Harmony. They are always helpful and courteous. Great dealer easy to deal with and fair.

brad.boettcher

Aug 8, 2016

I always get great service and I am treated very well when I bring my car in for service. Charles and Philip are extremely knowledgeable and professional. They have always gone above and beyond with their customer service to make sure my needs are met. Great assets to the VW team!

Fiat500

Aug 6, 2016

Had a great experience. No pressure and was shown new and used cars both. Michael worked with me to hit my budget and find the car I wanted.

SWISSREALTOR

Aug 5, 2016

As usual, the service (50,000) was perfect , the service employee courteous but the waiting time of more than 3 hours unacceptable, although scheduled in advance and arriving on time!

MOUNTAINGAMER

Aug 4, 2016

The entire process was streamlined and efficient. We live over 65 miles away and they worked with us to make dropping off our vehicle a very easy process. Communication was excellent during the time they had our vehicle. We were extremely pleased with the entire experience.

02VW Passat

Aug 3, 2016

work was performed on my scheduled appointment time, wait was expected for repairs, but work was completed to satisfaction and done correctly. I will return for further repair to my VW Passat in the future.

WPANKHURST

Aug 3, 2016

Easy to make appointment, Charles Bishop was ready for us when we arrived, vehicle was ready and washed when they said it would be. Good experience overall.

NANCYSWORKSHOP

Aug 3, 2016

They addressed my main issue which turned out to be a piece of metal in my tire. But Charles also does a serious inspection of my car, and noticed where someone must have hit my front end in a parking lot. The damage was barely noticeable to me until he pointed it out. I had not hit anything or been in an accident so it had to have been a parking lot somewhere. He explained what would need to be done that should allow them to pop it out, which I will do later.While I was upset with the diesel news that came out 2 weeks after buying my car, I do love the car. And the service has been outstanding. If I get a reasonable buy back, I will probably trade up to the same car with a couple more extras, but a regular gas car.

MRUND831

Aug 2, 2016

I was very upset about the deisel situation and really appreciate the wonderful customer service from Michael and Nate. Very happy with my new white Tiguan.

GARBAGEINGARBAGEOUT

Aug 2, 2016

I took my Passat diesel in for an oil change. I had been there about an hour. Thinking that was a bit long for an oil change I went out to the service manager to ask why it was taking so long. Turned out the shop computer was down. The car had been ready for 30 minutes and they were waiting for the computer to come up so they could do the paperwork. WHAT!?? Have these people become so enslaved by technology that they can't do receipts by hand with a pencil or pen. THIS IS NOT CUSTOMER BASED SERVICE ! Finally, they just let me take the car sans paperwork which they said would follow when the computer came up. I guess it never did because I have yet to see a the paperwork. This is the SECOND time this has happened to me at this dealership. BOO HISS ! Nice people -- very shoddy customer relations.

spk2ya

Aug 1, 2016

I recently purchased a pre-owned 2015 Jetta still barely under warranty. Concerned about transmission and a few electrical thing noticed. Asheville Volkswagen got my car in quickly and checked all of my concerns. Gave the car a thorough check all under the warranty and gave me peace of mind. Fast personable and professional.

LoveMyBlueBug

Aug 1, 2016

Freddy Snedden, our sales rep, happily took us on two test drives pouting himself into the convertible backseat. He programmed my phone into the car's system when we took possession. He was very pleasant to work with. James Lordman worked with us to resolve financing issues and procure the best possible financing option.

RUTLEDGELIVINGSTON

Jul 29, 2016

Recall work done on VW. Second recall notice.You have great people beautiful store, just hope the brand is not too damaged from recent problems.

GREESE007

Jul 29, 2016

Discussed upgrade options with Jack, and decided to have both the ECU and the TCU reprogrammed on my new Golf R. While service was being performed, we discussed and received information from Josh about a Tiguan we recently purchased from him. I was kept updated on the upgrade process and made to feel comfortable while we waited. I'm very pleased with the experience and the results.

RTFURTUNA

Jul 27, 2016

Jack did a great job ensuring I was taken care of while waiting, with the car, and after the service and work was done. The mechanics did a great job on the car. Very satisfied.

MGREENW5

Jul 25, 2016

Good service, wait time for service was a bit long but that can be expected without scheduling an appointment. Nice waiting area and overall am pleased with service.

DEBBIEM0

Jul 25, 2016

Harmony Dealership is the best. I scheduled my TDI beetle for an oil and 40,000 check up. I knew in advance the cost and time involved, so no surprises. They gave me a ride to work without having to wait for a shuttle. Super easy to deal with and my car was shiny clean when I went to pick it up. Thanks

RONNIEPITTMAN

Jul 25, 2016

While on vacation in the Asheville area, we had a coolant leak on our 2002 Jetta Wagon. Made the appointment, brought it in, obtained a loaner car, proceded with our vacation, and picked it up the next day. Couldn't have been any easier. This dealership's service department was helpful, friendly, courteous, clean and efficient. Go there if you need help!

CM

Jul 24, 2016

I am very happy with my new car; Stephanie Dilts was a huge help in explaining the process of buying the car and all of the new things to learn with owning a new Golf wagon. If I hear of any friends who are buying a new car, I will send new buyers to her.

k

Jul 22, 2016

Felt like they wanted to earn my business and they appreciated it after the sale. Everyone was great and the dealership is clean. Car was great and full of gas. James offered lots of different finance solutions to fit our needs.

SMASHINGRHINO

Jul 22, 2016

The dealership goes out of its way to satisfy you. The service is top notch and the sales people are very knowledgeable and not pushy. I had an excellent experience

CHEZMJZ

Jul 21, 2016

Since we moved to Asheville five years ago, we have taken our vehicles (a 2003 EuroVan and at that time a 2000 Audi A6) to Harmony. Never once has there been a problem with scheduling or with service. We swapped the Audi for a 2014 Passat TDI SEL and have continued to have good service for both the EuroVan and the Passat. We are confident that such excellent service will continue, especially with the likes of Charles Bishop and Jack Thill on the service desks.

BBOYRAMO

Jul 20, 2016

I drove 1.5 hours out to this location per APR's recommendation. The drive up from Clemson to Asheville on those back mountain roads is simply amazing! The customer service here was excellent. My GTI screams after the Stage 1 tune. Acceleration is so much more aggressive and responsive. The overhead that's available on these TSI motors is incredible. I'm getting better Mpg some how too lol. I will definitely make future trips back to Harmony Motors for future APR products and services as well as other aftermarket service installs. They have a brand new Outlet Mall within a mile of the dealership.

RAhaku

Jul 19, 2016

It was a 2.5hr wait with no updates as to status of service, we expect better.Past experiences have been slightly better than this. Been a customer since 2010.

CAKES BY GRAY, LLC

Jul 18, 2016

I cannot recommend Harmony Motors enough on their excellent service, selection, and staff. I've never purchased a brand new car before and Brent Curvin not only held my hand through the entire process, but made purchasing a new car, not so intimidating. Harmony was able to loan a similar vehicle to me for 24 hours to ensure I wanted to purchase the vehicle. They arranged for the specific color I wanted to be delivered, pricing was fair and easy to negotiate. I test drove a similar vehicle on Friday, my vehicle was delivered on Monday, and I drove away in my 2016 VW Golf Sports Wagon by Monday afternoon. While I was waited on my vehicle to get washed, waxed, and fully fueled, Chris Nelson walked me through every word of the 0% financing agreement and Brent taught me every thing about my new car from front bummer to rear end. If you are in the market for a new automobile, look no further than the team at Harmony Motors.

nancygwynne

Jul 18, 2016

I always get great and timely service at Harmony Motors. Love my Tiguan and will purchase from them again when the time is right. Thank you

BROOKEPTASZEK

Jul 18, 2016

Great customer service! Quick drop off and easy pick up. Walked me through the service done to my vehicle. Also, went above and beyond and vacuumed the interior of my vehicle.

CBCKLW

Jul 14, 2016

Had to have damage evaluation after an accident. Staff was friendly and helpful, showing me exactly what was wrong and what the recommended as my next steps.

LUKEMCCRACKEN30

Jul 14, 2016

Service manager was awesome, he took time to answer any of my questions and my overall exsperiance was great. I would recomend to others. I did not feel like I was pressured into unessary repairs although they did let me know about repairs that needed to be addressed soon if I need anything In the future I will trust them to do it

ADANROJAS

Jul 12, 2016

I am very happy with the people who helped me and make me feel good to buy a new car. I am very pleased with the choice of car that I bought.

PETER.R.DUMAS

Jul 11, 2016

Experience transmission issues outside of Asheville, NC on our way to Lexington KY. Was warmly welcomed by sales associate on arrival and shown to service center. My car was taken into service and problem diagnosed within an hour. Was given regular updates on the status. My car needed to cool down overnight and staff gave us hotel and restaurant recommendations and drove us to hotel. Car ready in a.m. and we were picked up from hotel. Everyone was friendly, efficient and professional. Would HIGHLY recommend this dealership.

PWH141

Jul 8, 2016

The Express Service (without an appointment) was wonderful. They took my car immediately, performed the necessary work, washed it and I was on my way within an hour. I also got to look at some fine new cars and drink a cup of coffee while waiting.

DLPICKLE31

Jul 6, 2016

Took my Tiguan in for oil change and 20,000 mile check which included tire rotation.Also had a little problem with the gas cap getting stuck, which they replaced withno charge under warranty. Only complaint is that the place stays pretty busy and italways takes a bit longer than estimated.

Jess and Tyler

Jul 3, 2016

I had brought my VW in for service but ended up buying a vehicle from Stephanie. She was knowledgable about the car that I inquired about and assisted my son and I through the process. I recommend Stephanie Dilts if you are looking for an excellent sales person. James Lordmanin Finance made all the paperwork seemless. Both employees are a great asset to Haromony Motors.J. and T Colllier

BBEAUVAIS1994

Jul 2, 2016

I bought a golf tsi two months ago from harmony motors. I had a great experience with Andrew, one of the sales associates. He seemed to want to find a car I would be happy with with the right price and went through many options with me. Once I had found the golf I wanted he worked with the lenders and actually got lower payments than I thought I would and got a deal. I am very pleased with their service and would recommend anyone to go here.

Linda & Bob

Jun 30, 2016

We looked at many manual-transmission hatchbacks. When VW of Asheville offered the 2016 Golf at a great price, we called Brent Curvin in sales. He knew everything about the car, was thorough and patient, and was a top-notch professional from greeting to delivery. We also met Charles Bishop, Nate Nunn, Chris Nelson, Ray Clark and James Lordman--a first-rate team. The Golf is by far the best car we tried, and the more we drive it the more we like it.

Beetle Turbo

Jun 30, 2016

Have been using this place many times and always had a great service. The only part which could be improved at my last visit was the shuttle service (had to wait 35 min before we left, though I was there right when they opened), but I have experienced this at other places before. doesn't stop me from coming here.

Amberli Russell

Jun 29, 2016

I have needed a new car for a while. My sister in law got a Jetta and I decided to go down to Harmony Motors. I am so happy I did. Stephanie Dilts was awesome. Everyone was very helpful and nice. I can't say enough about the customer service I received. I love my new Jetta. I couldn't be happier.

Teri Padgett

Jun 28, 2016

Had my car towed into the dealership as the steering column froze while I was in Asheville on a business trip. Ended up that my ignition column seized up and needed to be replaced. Due to cost, time, age of car and need for a rental, I decided it would be a better option to purchase a new car. When I let the service person know, he connected me with Josh. Josh was phenomenal, patient and kind throughout the entire process. He met my needs by finding me a Tiguan, in a color I wanted, at the price point I needed. All the staff were very professional and helpful the entire day. They even gave me a loaner car to take my mom out to dinner in while they finished cleaning up my new one.

GARY1968214

Jun 27, 2016

My service appointment at Hamorny Motors has been a pleasant experience from setting up the appointment on line and on the phone with Brittany Courtney to the actual appointment with Jack Thill who in fact is a great person to work with and with the follow-up finish with Philip King. Everyone who I had a encounter with was nice. Even the actual mechanic who service my 2012 Volkswagen Passat idle my engine down, because when I bought it two months prior, it was idling up little too high to be parked and running before driving. Van who works in the service bay area is great to work around as well,Along with James Buggs in Parts Department Manager showed me professionalism as well. In closing, Thanks to the entire staff of Hamorny Motors of Asheville.

ELLE5FRET

Jun 27, 2016

The staff at Harmony was AWESOME - very friendly and knowledgeable. I had been to 4 other dealerships that day, and while everyone was nice, I was really drawn into this particular one. Love the bright, inviting, unique showroom... cool vintage gas pumps and cars. While the GTI itself was the reason I ultimately bought the car, I really appreciated the people who work there (Andrew, Ray, Ossie, & Chris!) The paperwork was painless and you can never go wrong with free tie-die t-shirts, as you drive away in your new car with the sunroof open and music cranking!

BJWARD35

Jun 24, 2016

We have always gotten good service from your service dept. Very courteous and helpful. They kept us informed as to what we needed, the time involved.

Frank48

Jun 22, 2016

Josh Mitchell gets an A+ for making our car-buying experience easy and without stress. He patiently answered every question and concern, and helped us find a trade-in within our budget. Thanks for a great experience, Josh.

RANDBVAN

Jun 22, 2016

This is the third time that I have dealt with Philip King and I truthfully must state, he makes me realize he has a sincere interest in helping me. He is an outstanding employee and a person that makes your dealership number 1 !I also would like to state that you are most fortunate to have him and many others who I have worked with! All are first people!!!

BONNERJ

Jun 21, 2016

Needed the car serviced for my daughter's driving test. Worked us in quickly and made sure the service work had been executed correctly before releasing us in the car!

LANCEGOIN

Jun 20, 2016

Easy appointment. Responsive, sensible service, good manners! can always depend upon the information, sure appointments, and great service from a truly nice group of people taking care of our wonderful cars (audi tt and vw eos). I have never had any complaints about the service and the sales staff,as well. I will never return to acura!!

JIM25

Jun 17, 2016

I really appreciated the follow-up reminder by email for my 2012 VW Tiguan 30K appointment. My ticket was ready when I got there and there was no waiting to get started. I decided to wait for my car and it took 4 hours, which wasn't great. I did change my ticket to get new tires after Philip told me they were getting pretty worn, so that took some extra time. I agreed with his assessment, and liked his polite ways. Fortunately the waiting area had coffee, snacks and comfortable chairs.

RDBANNISTER

Jun 17, 2016

The service consultant Philip King was professional and clear in his communications and his management of my expectations. Only hiccup was the part was not in shop and I had to leave my vehicle overnight. Otherwise I'd have been in and out in a few hours.

JPPARKER19

Jun 15, 2016

Without a doubt the quality of work and overall professionalism displayed is topnotch. Frequently on the road, I religiously have my vehicle serviced wherever I happen to be when maintenance is due. This moment in time it was for the 110K on my Jetta TDI. I can honestly say I have experienced the spectrum. Without a doubt this was the most pleasant experience yet. Jack Thill was informative, and courteous. Even though it was highly evident that our paths are unlikely to cross again, I was left with the feeling that I was always welcome to return. Some companies say they appreciate their customers, here I really felt it.

SFWALLACE29

Jun 13, 2016

This is the second time I have paid for my car to be detailed. The first time was an excellent job. This time I had to return to the shop and three of us had to wipe down the car that was covered in a speckled film, including the mirrors, windows and chrome. The windshield continues to have a greasy film on it that isn;t removed via windshield fluid and wipers. When I got home I noticed that the inside of the car, especially the dashboard and doors had not been cleaned completely. There were stains and crumbs that I wiped off.I think you need to hire more detailers so that they are not pressured to finish quickly and thus increase the risk of not doing a good job. I paid $200 for the detail and I can assure you I will take my business elsewhere.Thank you ,Sharon Wallace

Silver86

Jun 9, 2016

I went in to have my inspection on my 2014 Tiguan.We me Stephanie and went for a ride in 2016 Passat. Chris was able to meet all of our needs. Couldn't be happier. You have a wonderful TEAM.

LESTER.NORTON

Jun 7, 2016

My grandson and I took or VW in for a 30 000 mile service. it was a 90 minute service. But we had a nice place to wait. . .and the grandson had sodas and snacks to pick from at the waiting room. It went by pretty quickly. . .and the folks were nice.

TRENTJ16

Jun 7, 2016

Charles & Jack are great, and they took care of everything I needed in a timely and professional manner! I would highly recommend this Volkswagen dealer for all of your service needs!

PAULA.PACE11

Jun 6, 2016

Always a pleasure dealing with the staff at Harmony Motors. Always pleased with the service and will continue to have my car maintenance done there.

JGEHRINGER

Jun 6, 2016

2nd car I bough there in 5 months due to an accident.Both times they were a bit reluctant to get the exact car I wanted, as it was nothing they had in inventory (specific color and option package on 2016 GTI).They did finally agree to get the car when I stated it was that or nothing.Both times buying it took far too long when picking the car up. The finance person seems to be the constraint on both occasions, even though I had an appointment both times.It took about 3 hours the first time, and well over 2 hours the 2nd time.They were not prepared to handle the refund of the previous cars extended warranty, even though I had specifically discussed this in advance. Found a loose razor blade in the interior apparently left by the detail person.Car was in great shape outside.

Galileo

Jun 3, 2016

Harmony Motors got the vehicle that I requested - 2016 Golf R - and did it very expeditiously. Even though they did not have the vehicle in stock or on order, they found the model that I requested, with the options I requested, and got it delivered to me in 4 days from request to delivery!

Mdero

Jun 2, 2016

My experience was just getting a few general items but the appointment started on time, rare with dealers, and the crew worked quickly. Easy process, especially for a dealer!

B MCCRAW

Jun 2, 2016

They were very courteous and listened well to my issues. They knew me by name when I arrived to pick up my car after being serviced. Overall a great experience in customer service.

JESSICA.STAVISH

Jun 2, 2016

I have always had great experiences with this service center and this visit was no different. Comfortable waiting area, updates on when my vehicle would be done. Couldn't ask for more.

Futch1

Jun 2, 2016

We purchased a Golf around four weeks ago and were very impressed with the showroom and how all helpful all the staff we spoke with and met were. Ms. Dilts was very knowledge, took time to explain all the features available on the vehicle, showed us all the options that were at the dealership. Our test drive was not rushed and she worked hard to get the monthly payment we desired. We would recommend her and Harmony to anyone thinking of leasing or purchasing a Volkswagen.

LAURA.RICE013

Jun 1, 2016

As always, I received impeccable customer service. My car will never be serviced anywhere else. My service consultant was Charles, he is always super nice and answers all my questions. All the service consultants provide excellent customer service and are very knowledgeable about the brand.

Greg Morris

May 31, 2016

It was nice walking in to a dealership and not having pushy salespeople.Very friendly staff. Did not try to rush you in to buying a car.When we are ready to replace our second car we will visit this dealership again.

Mdero

May 30, 2016

I began looking for my car online one evening. Another area dealer had the exact car in the exact color and trim level I was looking for, so I put in an inquiry online about the availability and what the price was. Not wanting to eliminate the local dealer so easily I also put in an email to see if perhaps VW of Asheville might be able to locate the vehicle for me. Stephanie Dilts contacted me quickly and went to work with Nate Nunn to find a car for me. In the interim the other dealer was making attractive offers to lure me to purchase their car. Stephanie worked hard for the sale and around the time they were getting ready to pull in a car for me the exact car with the desired trim level and color came in on a truck. Stephanie patiently kept up with me for the solid week it took get the deal done and easily walked us through the purchase process.

MARSHADFRETWELL

May 26, 2016

Good communicatio. Waiting area comfortable. The only problem I encountered was tha Phillips computer was very slow. Staff thru out facility were pleasant and helpful.

Regina VW Golf Wagon

May 26, 2016

I have bought many cars through the years with this particular dealership. I have always had a good experience, however, I must say this was the most enjoyable! Stephanie Dilts was exceptional in helping me decide which vehicle fit me and my needs. I drove 4 different cars and between the two of us, we were able to make a smart and conscious decision which one to land on. She answered my questions, was very patient and sincerely wanted me to buy the car that would meet my criteria. I really appreciated those qualities in her. I felt like we were friends when we had finished, and still do. I plan to be in touch with Stephanie just to let her know how much I enjoyed my time at Harmony Motors in Asheville, NC. BTW, I ended up getting a 2016 Limited Edition Golf Wagon and I love it !! THANK YOU STEPHANIE ...Regina Loveday

Mark S

May 25, 2016

Just there for scheduled maintenance, but the staff was efficient and got me in and out quickly. The waiting areas were quiet and comfortable. Thanks, Harmony Motors / VW of Asheville.

GINELLE.KRUMMEY

May 21, 2016

Philip helped me understand what work was being done and whether the additional possible work was truly urgent or necessary. Thanks for a pleasant experience.

Scott Schauland

May 20, 2016

I had a great experience getting in touch with Harmony Motors and VW of Asheville and eventually going in and leasing a vehicle. They worked hard to see that I was satisfied with the deal we came to, and at the same time they weren't pushy at all like other car dealerships. Simply helpful, and professional. The show room is really nice looking, too.

PHELANLUCKY

May 18, 2016

Jack Thill was a straight shooter with me which I appreciate that . He didn't try to twist my arm into services that I didn't need immediately but let me know of things that my car could benefit from. I bought the car from Harmony in 2014 and had my first issue in 2016. I have a 2014 Volkswagen Jetta. I love the car but was disappointed that right after the warranty was out that I was having sputtering issues. It turns out to have been my spark plugs and wires. I had them changed out and the car is running smoothly again. Thanks Harmony!

LAFFHAPPY

May 18, 2016

what great service department! we don't mind going there at all....the estimation of service time was on the money...no pressures at all.

KBSUPIK

May 17, 2016

Charles was very polite and treated me professionally . He was quick to respond with answers and followed up my questions. I was treated very very well.

soundsarge

May 17, 2016

Staff was courteous and friendly. Pricing was competitive. Was not pressured for add ons. Waiting area excellent, with award winning snacks. Provided loaner when requested.

NIEMCZF

May 16, 2016

The service people were friendly and helpful.They let us the estimated time of service before the work was started. They got it done in the time period.Also did a wash on in for free,was not the greatest job but I did not expect it.

NANPITTS

May 14, 2016

Excellent, prompt service with no hassles. Car was finished a lot sooner than expected and I was allowed to delay pickup for a day. Thank you!

KBUDDE6308

May 11, 2016

My husband and I were just starting our search for a new car with 3 dealerships in mind. We left having purchased a new Passat. We were happy with the education, the care, the price. What more is there?

JOHN.CRANFORD1

May 11, 2016

Everyone is very helpful in VW Service department. They take ownership of your problem and take care of it. I would recommend my friends and family.thanks

BLUDVLGRL63

May 10, 2016

VW of Asheville NC service is EXCELLENT! They made sure everything was done properly and even corrected what was not right. I would recommend this place to all my friends and family. Thanks for taking care of my family and our "Beetle" and making sure things were right and safe.Kudos to Brent Curvin for puttin' up with me and my decisions about Porsche purchasing! I promise to return and purchase my Porsche when you find me the right one.

HEATHERHILLFARM

May 9, 2016

My experience with VW service is excellent. They are interested, competent, friendly, time management perfect, and complete the work with great efficiency. I was so pleased withtheir efforts, and my car was returned in perfect order. I would highly recommend anyone that wanted a car with a perfect service record to buy a VW. I love my car, and feel so confident withthe service I have received.

Sportwagenlover

May 7, 2016

Everyone was very helpful and DJ did a great job helping us understand our new vehicle!! Love our new car!! We definitely recommend anyone searching for a vehicle to check out this dealership.

LANCEGOIN

May 6, 2016

VW EOS has reached 80K. Needed oil change, brake fluid change, and general inspection. Work was conveniently scheduled, courteously completed, and experience was satisfactory. I can highly recommend this service department

MCNICHOLS1

May 5, 2016

Happy with the service as always! Fabulous dealership and great people working there!!! Always a pleasurable experience!!! I will always want car from your dealership !

RYAN.CHARR

May 5, 2016

You don't find many dealerships that care about customers like harmony motors does. The only reason that I come here is to see the smiling faces of each of the employees. It's as if everything was harmonious at harmony motors!

SNOWHILLCOX

May 2, 2016

Good service. They are suppose to call or email me a price on replacing the left back fender where someone hit me. Haven't heard from them so guess I will call and see why they haven't done this?

Colby Willis

May 2, 2016

Dj Roberts was so helpful in helping me get my car and has great customer service skills and even took time too show me how everything worked in my car.all in all great service.

REISENRING

May 2, 2016

No issues with the Dealership and the great team of people that work there, Too bad that they still have to sell VW, as that was my worst buy we ever did...

MPCASSERLY

May 1, 2016

most knowledgeable and friendly sales rep encountered, competitive price and hospitable environment. we took a good long test drive and all car features explained. also invited back to visit, and to answer any additional questions.

OSMAN50

Apr 30, 2016

Dealer was quick to respond to my needs and get my car in quick for service..online experience was also good.Provided me with a car to drive.Thanks

twkennedy28150

Apr 30, 2016

My appointment was at 10 a.m. and was promptly met with a service rep. In an hour or so my cell phone rang saying my car was ready. No waiting and no hassle spells an excellent rating.

GINGER LEE

Apr 29, 2016

I went in to have an alarm system installed by the service department. They were prompt for my 10:00 appointment. I was only there an hour for the service. I enjoyed some quite time in there lobby. Also got to see my salesman DJ Roberts again. I live 90 miles away but I am considering driving up there for my services and oil changes.

SKINNYB

Apr 28, 2016

Harmony is great. I personally service my vw myself but when I need parts or advice I come to harmony every time. Very clean and modern facility and they always welcome me for whatever I need.

NANCY P

Apr 26, 2016

Buying a car has never been a pleasurable experience for us, we always dreaded the haggling and negotiation. There was none of that unpleasantness at Harmony Motors. They were friendly, easy to work with, and we never felt like they were trying to get one over on us.DJ Roberts is a great sales person and was so easy to work with, he made the process simple and friendly. The documentation process was easy thanks to Chris Nelson, and we felt like he worked to get us the best interest rate possible, and gave us a fair price for our trade-in.This was the best car buying experience we have ever had, we recommend Harmony and their team and will definitely buy from them again.

MARK832V

Apr 25, 2016

Brought our 15 Jetta in for a 20k service. No problems and very friendly staff. Good pricing on the services offered. We bought our car new here and they gave us a great deal.

BD.LONG

Apr 20, 2016

I took my 2012 GTI in to check on what sounded like grinding. A service person rode with me and agreed that there was a noticeable grinding sound. They took the car back into the service area out of my sight, but when the car was returned, it had been washed, and the service person said that they had performed a thorough inspection and found only that there was uneven tire wear likely resulting in excessive road noise. He said that the tires were still within safe wear limits, but suggested an alignment when new tires ere bought. There was no charge, even for the car wash. I drove off reassured that my car was okay and happy with the level of service received.

Chead

Apr 20, 2016

They were very helpful and courteous . Took time with me and I love my car . We looked at three different cars until I found one I liked. I went to other car dealers in Asheville NC and couldn't find what I liked ,until I came to harmony motors

HOLLOWAYHM

Apr 20, 2016

I came in to get some figures for a trade in! They not only gave me an amazing deal but also sold me the BEST car I have ever driven. The sales men were all very helpful and answered all of my questions!

Ryan P

Apr 20, 2016

I worked with a Josh Mitchell at Volkswagen of Asheville, and him and the staff were every professional and helpful in purchasing my new car. Buying a new vehicle can be a little nerve racking but Josh Mitchell put me at ease from the very start, listened to what I was interested in and went about finding the car of my choice. But more importantly was his patience as I had many questions about the vehicle details and price. Im very satisfied with my buying experience with Josh Mitchell at Volkswagen of Asheville and would recommend him along with this dealership to anyone looking for a car.

Ronjon

Apr 15, 2016

I've worked with Harmony Motors for years, and they consistently treat me with respect as well as provide excellent customer service. My current salesperson, Sam Webb, was available throughout the buying process from my initial interest to the final purchase of the vehicle. There was never any pressure, and the final numbers were exactly as the research predicted when valuing my trade and the selling price of the new automobile.Everything was ready when I arrived, and the new car was nicely detailed.Sam provided a brief overview to get me on the road and scheduled a follow-up to address a more thorough overview of the new car.It was a great buying experience, and I really enjoy the new auto!

MICHAELOGLE28

Apr 15, 2016

Couldn't of ask for anything more these guys are def professionals and provided a great car buying experience!!! I would recommend anybody buying a car to go there for the experience!!

ELSHAS

Apr 14, 2016

I called to have what I thought was the starter replaced. I was told I needed to make sure this part was ordered before I could make an appt. I ordered it. I assumed you checked to make sure I needed this part, it was replaced. It cost almost $600. A day later the same issues continued, the problem wasn't fixed. I brought the car in a week later (cause making an appt is almost impossible when you need it), was given a loaner. A week later my car was done, it was the ignition switch. The cost, over $400. I was shocked! I just paid $600 for something I didn't need and it didn't even fix the problem. I talked to Philip and Charles, they couldn't resolve my issue, so I then spoke to the service dept manager. He was horrible. He was rude and called me a liar. I asked to have the part removed or the labor removed from my bill, he declined. I gave you guys $1000 for something that cost roughly $400! I thought you guys cared about your customers but you don't. I'm loyal, never been anywhere else and I go there often, my car is 16 years old. But I don't need to be treated like a liar. I deserve better.

EUBANKS

Apr 13, 2016

Easy to get an appointment. Very timely in completing service. Comfortable waiting area with a great assortment of snacks and refreshments. Friendly service! Plan to return.

WILLREIERSEN

Apr 13, 2016

Seamless, from appointment to dropping off, to picking up the finished job. Every one so friendly and willing to help and checking if you needed any.

RYAN.CHARR

Apr 12, 2016

Charles is by far, the most outstanding service consultant I have worked with. His attention to detail is the main reason I will continue to have my VW services at Harmony Motors. The service team at this dealership demonstrates what a great dealership should emulate.

HAMIELCHRIS

Apr 12, 2016

3 hours to put on 4 tires on my truck. Plus the air sensor light is still on. Price was about 200 more than it should have been but we were using a gift card for VW.

GINGER LEE

Apr 12, 2016

We had spoken to DJ Roberts on the phone. He had the car ready for us to test drive when we arrived. Everyone we came in contact with at the dealership, were courteous and knowledgeable about the Beetle Convertible we were interested in. The purchase of our new Beetle and the financing went timely. I would definitely recommend Harmony Motors to my friends and family.

SUSAN

Apr 8, 2016

My 2013 Passat turned 70,000 miles and I have always taken it to Harmony because they are always considerate of my time, money and safety. Couldn't be a better service experience!

Charlee

Apr 8, 2016

I thank all of you service people for taking such good care of my little bug! She is out on the road again and working her magic!

LoveMyA7

Apr 7, 2016

Both got my car at Harmony Motors over a year ago. Easy purchase and fun financing. Just had my car serviced and again a streamlined and efficient process. Loan vehicle was beautiful and in my car's class. I highly recommend this dealership!

981 GTS

Apr 4, 2016

Whether you need a state inspection or a major overhaul, this dealer does it all! Three great brands with super sales and service to support them.

W4IMF

Apr 1, 2016

I've had the automobile for 1 day. Therefore I can not do a proper review. It was very pleasant dealing with the employees of Harmony Motors.

HMANCUSO6

Mar 31, 2016

I was extremely happy with the level service from Malcolm. I arrived a little early but he was prepared for my visit. Very helpful explaining what was going on with my vehicle.

4SEASONS1

Mar 30, 2016

My experience at Volkswagon of Asheville could not have been more pleasant. DJ Roberts wasthe best!!! I would recommend them to anyone. Thank you for your professionalism.

HHANSON2

Mar 30, 2016

I just purchased my 4th car from Harmony Motors. My new Golf R is fantastic! From Nate Nunn to D.J Roberts and James in Finance the process was smooth and enjoyable. Plus I was given an excellent trad on my 2012 R. I highly recommend Harmony Motors!

JACK.EVANS

Mar 28, 2016

I was very pleased with the service I received during my purchase of a used 2013 Chevrolet Equinox. Brent Curvin was my sales person and followed us through the process with friendliness, knowledge, and caring attitude. With followup services that were needed, Brent worked hard to make sure appointments were arranged and time well spent. Brent was awesome and I appreciate his personal attitude and wonderful help. I never met either of the management representatives so I cannot comment on his help. Although we finalized the deal late in the evening, I was not impressed with our finance representative. He was very matter of fact and almost offended that I was asking questions.

WNC Kayaker

Mar 27, 2016

The service department quoted me $91 for an alignment (fair price) and $126 for a brake fluid flush (also fair). They called and said I needed a new reservoir because something was clogging it. I thought no big deal it's just a little plastic container. The cost of the brake flush went from $126 to just under $550. I'll never go back and NEVER recommend them to anyone ever again. Stay away unless you like getting ripped off.

KAREEM.ARRUSHDI

Mar 25, 2016

Only issue I have with your service department is your billing. Had our 2013 Touareg in to get a new key programmed. My wife picked up the car, and paid the bill. I noted that you had the usual $7.95 fee for "Environmental and Shop Supplies". Call Zac and pointed out that there are no Environmental or shop supplies used in programming a key! He informed me that the charge automatically appears on every bill, but would be happy to cred it our acct. (I have taken him on his word.) I know that most customer don't even pay attention to that charge and just pay it. However it has to be a valid charge. I work in the Financial Services industry, which is so regulated, we have to disclose all our charges and what they pertain to (which you have done), but, the MUST BE RELEVANT TO THE SERVICES BEING RENDERED (or you, and I, will get sued in our line of work.)

Brick

Mar 24, 2016

It is a pleasure to bring in my car for its scheduled maintenance. The location is conveniently near an I-26 exit just south of Asheville. The service is performed so expeditiously that I use their comfortable waiting room during the service. It is equipped with TV, electrical outlets, snacks, drinks, and tables. The personnel are friendly, knowledgeable and helpful.

DUANEARMISTEAD

Mar 23, 2016

Ossie was very professional and knowledgeable in his conversations with me and my wife. He took time with us to make sure we got the car that we needed and wanted.

Rowena Massie

Mar 23, 2016

I had a unique situation and everyone from the Salesman, General manager and Finance Department helped me though it. They were very kind and helpful getting my new Passat delivered to me. Thank you! Emile, Nate and James!

IZZYELVA5

Mar 23, 2016

Mark Kaye And all dealer employees do a great job .The Dealer ship appears to be very well organized.Their is no high pressure issues.

ollstar

Mar 22, 2016

Great people, awesome service, cool facility. Kept me informed the whole way. Absolutely painless and a pleasure to deal with everyone we encountered. I've never visited a more welcoming dealership.

SJENKINS0

Mar 22, 2016

A great place, good service as always and the employees are very nice and helpful! The facility is clean and is very comfortable, nice waiting area.

TONLAZA3

Mar 21, 2016

My wife and I walked in to the dealership without an appointment to test drive. D.J. Roberts andNate Nunn were very accommodating. They were going to let us test drive a Passat on our own, but I insisted that DJ go with us. Needless to say things went well and we brought home a new 2015 Passat.The facility was great, specially the antique VW's, they sure brought back good memories!Everyone was friendly and ready to answer questions.Keep up the good work guys

John K

Mar 21, 2016

I own a 13 Passat TDI SE DSG I don't make a habit of writing reviews on the Internet for auto dealers. I'm giving credit where it is due I'm a reflex silver and black car buyer. No other combo would due.No problem ... DoneI'm a fuss pot with my car and i'm particular about who drivers it and works on it. It took a long time to buy it. They accommodated my needs. The service has been excellent. I'm not going to buy a diesel vw anywhere else. The other VW dealer in Greenville SC isn't worth the extra effort.Just completed the 40K service. Thanks Vw for buying most of it. So it took 3 hours, No big deal.It was done right the first time, Highly recommended..

JKICK71

Mar 21, 2016

The staff and service department couldn't have been nicer. The service rep that greeted me was very nice and explained what they were going to do. I waited for only about 35 minutes and the whole process was complete.

RELAX

Mar 21, 2016

Staff is always pleasant and accommodating. The waiting area is nicely appointed. Only complaint is the wait period seems always to be 2 hours or more, no matter what the reason. However, this time I did ask for a shorter wait, and was accommodated. It still took an hour and a half, though. I would understand if it were a trouble-shooting situation, but a checkup and oil change shouldn't take that long. In their defense, they do offer a shuttle to areas within a reasonable distance in lieu of waiting for the work to be done.

JETMOUNTAIN

Mar 21, 2016

This was my second lease with Harmony Motors! Both experiences at setting up a leased Volkswagon Jetta were amazingly smooth, efficient and satisfying. Every associate I dealt with made me comfortable. It was great that I did not feel pressured, but rather I felt like they listened to me!

Beetlemania

Mar 21, 2016

First time to use this location and I was very happy with the experience. Service personnel were great and thoroughly explained what my car needed during this visit. Showed me to the waiting area which was very nice with a TV, magazines, drinks and snacks. Experience didn't take long at all. Will go back.

KEHUDSON1

Mar 21, 2016

Great place, friendly,knowledgeable, on time and they done what they said they were going to do. No hidden fees. Shuttle service was on time and polite.

MEAGANH

Mar 21, 2016

The staff always goes above and beyond to accommodate your needs. This is the third time I've had my service completed here and will continue to.

NICOLEXALEXIA

Mar 21, 2016

I have bought three cars now from D.J. Roberts and will never buy a car from any other salesman. He is helpful, knowledgeable, and wonderful to deal with. He always make the experience as painless as buying a new car can be. I highly recommend requesting him if you're going to buy from this dealership.

VW Fan 2015

Nov 25, 2015

I leased my VW Passat 2.5 SE in 2013 and bought it off lease this October. My salesman for both transactions was Don Oakes. I found Don to be honest and straight forward in both transactions. For the sale off the lease I dealt with James Lordman. I found James to be honest and easy to work with. I recommend both of these gentlemen highly.

Michael whitmire

Nov 15, 2015

Raymond David James Nate and the GM Scott are truly amazing I worked in auto sales for 5 years and can say 100% this was the easiest car buying experience I have ever had they take care of you treat you just like family will NOT buy anywere eles thanks so much guy's! Will be back for sure and would tell anyone looking to buy a car to come see them.

onefishtwofish

Sep 11, 2015

Both buying the car and service under warranty I have run into issues with honesty. I was told buying the car that I had to sign a promise to buy BEFORE I could run my credit to find out about financing. They said that they would tear it up if I decided not to buy. Why would it be necessary? I of course declined since I could not sign a promise to buy if I was not promising to buy. They tried to convince me they couldn't move forward with financing a few times so I started to leave. Then it miraculously was no longer a requirement. The car came with one key and they gave me an IOU for the second key however they said that my 2014 Jetta did not come with a valet key. Now, I have learned that was not true but what can I do about it?I asked them to change the alarm to not beep every time the car locked or unlocked and they said that they could take care of that for free when I brought it in to make the second key. After it was completed they apologized and said they were giving me a discount, charging me $67 for the programming (I watched them, it took 3 minutes) . When I said that they had offered it free and even if it wasn't free, the time to mention this was before it was completed. They just asked if I had it in writing!I just called about a warranty issue (my iphone connector never worked right and now does not work at all) and they kindly offered to take care of it. Since I've had so much fun with them before I asked nicely if there was any possibility of this costing me money. They said that their diagnostic fee was $59 and if there was found to be any "outside influence" they would charge me the diagnostic fee and NOT fix it or I could pay for the part and the labor. So I asked if I could perhaps get a NC inspection included in the Diagnostic fee but they said that they would have to charge for that seperately since it goes to NC. That doesn't seem reasonable to me so I called Greenville VW. Of course, they said they would take care of it. If there was gum or water in it naturally it wouldn't be free but I could pay $60 for the new cord installed or just do without for nothing. So my options are $59 for nothing in Asheville or $0 for nothing or $60 for a solution in Greenville. What scares me though, is that if I had just brought it in without asking so many questions I would have been paying $59 for nothing without any warning and with how things have gone in the past....I am sorry to make a bad review, especially since everyone who works there is very pleasant to talk to but I feel that their business practices are concerning and I would like to help others. I felt pressured by the Sales Manager into giving them a good review to VW when I purchased and I have regretted it. Greenville, SC is much nicer to deal with. Especially if you need any service done it is worth the trip. If you must go to Harmony, get everything clearly in writing every time.

Customer

Aug 16, 2015

I would not recommend this dealership to anyone. I consider them dishonest. Unfortunately, we purchased a car from them. I plan to never do business with them again.

Tyler Jones

Jan 28, 2015

I visited this dealership in June 2014, and i was in the market for a new Audi. I had previously looked at the A3, and the A4. My mind was practically made up when my eyes saw the Audi TTS. I loved everything about this car. Although the dealership was nice with helping me with my previous interests in models, they were not too keen on helping me with this model. The dealership never had an TT/TTS/TTRS models even in stock or at the dealership. When they finally got something close, they got in a 2010 Used TTS. This TTS had about 39,000 miles on it and was priced at $36,999 which is actually a price markup from what it originally was. I saw this car a month previous at Skyland Mazda/Mercedes, etc. It was the exact same car, but was only $32,000, a much better deal. I was actually planning on buying this car the exact day i came. When i was outside looking at the vehicle on the lot, my usual salesman came out and i began to ask him details on the car. I was so interested in this car and i was so ready to buy it, until the salesman said, "You're wasting your time." i was dumbfounded. I was so offended and so upset that i left the dealership and never returned. I figured to myself, "If a salesman is going to be that rude, not help me, and look down his nose at me, then he doesn't need a commission and the dealership doesn't need a sale." I am still extremely dissatisfied with how Harmony Motors handled my interest in one of their vehicles and i will think twice before i return to look at any of their vehicles again. This was the worst car dealership experience i have ever had. I am now enjoying my new 2015 Porsche Cayman GTS that i purchased from Cape Fear Porsche. Sorry Harmony Motors! You had your chance and you blew it big time. I wouldn't waste my time or money at this excuse for a building they call a "car dealership." Save your money and go somewhere else! Avoid this place and their terrible and rude customer service! -Peace

tlovesm

Jul 13, 2014

We just bought a pre-owned BMW and couldn't be happier. My sales associate went WAY beyond my wildest expectations as did the sales manager. Not only did they work with me on the price of the car, but they allowed for a little travel contingency (we purchased the car through the Internet, phone, texting, etc) AND they were the highest for our trade-in. There was a small issue with the car and both worked with me very well to get it resolved. I'm a VERY happy customer! Further, the dealership is very clean and a pleasure to be in.

810wncbm

May 16, 2013

I visited this dealership for the "sign then drive" VW event, but wasn't feeling too positive about getting an acceptable deal as my visit's to other dealers were not successful. Happily, I purchased a 2013 VW Beetle! Macon Cutshall, my sales consultant, and Derek Ryan, the general sales manager both worked hard, and even stayed late to work out a great deal for me. They are great people to work with and I would highly recommend anyone looking for a vehicle to take a trip to Harmony Motors. I couldn't be happier with my deal or with my Beetle.

Nifkin

Oct 11, 2012

Fantastic place! I love the decorating in the dealership. For a true Volkswagen lover, it is like a trip back in time. I can't believe they were able to keep my payment the same as it was on the Honda I traded in a year early on the lease. And I get full roadside assistance for the whole term of my lease for free!! The owner even came out and thanked me for my business.

Jaydeckard

Jun 21, 2011

I give this dealer a very low rating because they advertise on their website that they give "dealership service at small garage prices". My experience was just the opposite. The check engine code told them what was wrong with the car. They then charged me $400 plus to diagnose and dig into the problem. Still unsure they replaced the timing belt $1600 plus. After replacing the timing belt plus the time spend on so-called digging into the problem (which the malfunction code had already told them) the tech noticed then the issue. $2100 later my car is still not fixed. Waiting to pick my car up I hear another service consultant playing the same game with a customer. Beware. Do not take your Audi here for service. Plus $95 hr shop rate is not small garage pricing - that is just misleading.

memyselfandi

Jan 5, 2011

Very pleasant to work with, love the certified used car warranty. We had several small items on our 6 year old Jetta that we bought there, and they were all repaired, no questions asked. Even a rattle that took them hours to locate and fix was repaired under the warranty.The sales department is great too, we found the purchase process a lot less intimidating experience than I have experienced at other dealers.