Used Cars for Sale at Waldorf Honda in Waldorf, MD

Best Service

Nov 19, 2016

Steve at Waldorf Honda was awesome. I was in and out of the dealership with my newly purchased auto in 3 hours. We found the vehicle for me in about a half hour and he went to work on it. Steve is very efficient with your time and getting you in the right car at the right price. Everyone was shocked when I told them about my deal...I was a chevy guy all of my life but after this experience I only buy cars from Steve.

Niya

Nov 18, 2016

I call to get an appt. for oil change, they told me I had to come next day. Since I was already in the area I went & Tony M. Take all my info & there were no wait, he recommend service the car needed & I was in and out within an hour. He was very professional for stats to finish

Nahlee

Nov 15, 2016

This review is for the management ONLY. The sales person who assisted me was polite and patient. Yesterday I went to Waldorf Honda in search of a new vehicle. Yes, I'll admit I have a heavy accent as I am not from the area. But I never imagined I would ever be disrespected in the manner I was. In the midst of price negotiations, the manager came over to where I sitting, slammed his hands on the table, and raised his voice at me for several minutes. One of the things he yelled was, and I quote 'This is best price you will get anywhere in America.' On top of this disrespect he had no regard for my military status (I was advised previously that a military discount would be applied) even though I had a military ID readily available. Lastly. as he walked away he told me to 'Take the offer, God bless.'

Alexandra Keene

Nov 13, 2016

Shakeil is such a wonderful, smart, and intelligent man in the car industry! Very knowledgable about his vehicles! Thanks you Shakeil for such a great experience on getting my very first car as an early college graduation gift to myself. He's my favorite salesman for sure.

GG

Nov 13, 2016

Last year I met Saeed I was impressed and wanted to get the car that I wanted from him. Kind, courteous, not pushy. I'm glad he was there for me.

Jcdeatley

Nov 13, 2016

This dealership has a top notch team. This was my first brand new car purchase and Greg was awesome. He was knowledgeable and personable which really helped ease some of my stress. Pam did all the finance work super fast but made sure I knew what everything meant. Very good experience here.

Bernita

Nov 13, 2016

Frank greeted us in the parking lot, asking what type of vehicle we were looking for. From the initial meeting to driving off the lot with my first Honda, Frank made sure our questions were answered and we viewed all options available. I would suggest both this dealership and Frank given the excellent services provided.

Honda 2017

Nov 12, 2016

The experience I had at Honda was amazing. I recommend that if your in need of purchasing a new car Honda is the place to purchase.

ZachLalic

Nov 12, 2016

Felt what every first time buyers wanted to experience and got the greatest deal for what car i wanted and gave me a lot of options. Would highly reccommend to the other people that would plan or get there car because of the excellent service that she brings to the customers. Good job and God bless.

vladmoya

Nov 9, 2016

I had my 2011 CRV towed to this dealership on Saturday morning. I spoke to Fareed "John" Mohammad who was assigned my case I asked him about a loaner car. He said that his loaner cars were in the service but that he would have one available for me next week. On Monday, Mr Mohammad contacted me by email with a list of all the things that were allegedly wrong with my vehicle. I replied that same day asking general questions and again asking about the loaner. No response all day Tuesday. No return email from Mohammad. When I called the dealership I was given the run-around for at least two hours. I called Mohammad's personal number which he had used to call me and again no response, he just let the call ring ignoring it. I was desperate for a loaner car and asked the service person if they had any loaner vehicles available for me since my CRV was in their shop. I discovered from this person that loaner vehicles need to be reserved weeks in advance, something Mohammad conveniently forgot to mention. Now it's Wednesday my vehicle is still not fixed. I had to rent another vehicle to get around all due to the dishonesty of this dealership's service center and this miserable liar Mohammad. Thanks for nothing! As a resident of Accokeek Maryland I am appalled by this terrible service. usually I have found businesses in Southern Maryland to do a good job. Well this is a huge exception! Garbage service that treats customers like trash with lies and deception. Should be zero stars!

JoeE

Nov 8, 2016

This is the second car I've bought from Frank and the third from Honda. Great experience. Frank remembered my preferences and didn't bother me with stuff he already knew I didn't want. Same for the rest of the staff.

Jander101

Nov 7, 2016

I can't believe it, it was just mind blowing and breathtakingthe way Waldorf Honda received us. We went for older modeland came out with a brand new 2017 honda Accord. Thank youSteve for making it possible!

banute72

Nov 6, 2016

Courtesy doesn't begin to describe the folks at Waldorf Honda. They are the best and my Civic just keeps on running. Additional items were brought to my attention and I agreed to have them fixed by the experts at the dealership. It was quick and I was back in my car in no time.

Tammy Russell

Nov 4, 2016

Waldorf Honda truly exceeded my expectations. From my first encounter with them on the internet with Maria Perez. She was very informative and set me up with the Best Salesman Harold (Hal) Stephen. He went above and beyond to make my experience Top Notch. I would also like to acknowledge Hannah Allard, Kevin Burgwyn and Saeed Satterwhite. When I arrived to have my new seats installed they made sure that I was satisfied by helping with my loaner car and any questions that I had regarding the drop off. Hannah made sure that I was well taken care of with her kindness. Kevin helped me with all of my documentation like a True Professional. Saeed even went above and beyond to ensure that my loaner vehicle was adequate for my needs. Words are not sufficient to express how truly satisfied I am with my new Honda CRV!! Thanks Again!! XOXOXOXOX

Grasshoppa

Nov 4, 2016

We recently purchased a vehicle from Waldorf Honda. Shakeil met us at the door and was a great salesperson throughout. Shakeil provided us with superb professionalism to perfection!! We were particularly impressed with his on the spot knowledge of the CRV. Before stopping at Waldorf Honda, we had been to four other dealerships where the sales person wasnt knowledgable at all about the vehicles we were interested in. This was definitely a turn off for us, this being our third new car buying experience. Most people who have purchased a vehicle know that the process can be long and exhausting. However, Shakeil made the process much more easier than we expected. He provided top notch customer service to us and to our preschooler, who actually said a prayer for Mr. Shakeil before going to bed that night. And were old enough to know that customer service is not what it use to be. So this was very welcoming!!! We will definitely look for Shakeil when getting ready to purchase our next vehicle. Thanks so much Shakeil for the wonderful customer service!! You come highly recommended in our book!!

Holly1961

Nov 3, 2016

Just want to compliment that "Waldorf Honda"'s customer service dept is outstanding. They are very professional, personable and conscientious about their jobs. They help you come up with the best solution for getting your vehicle repaired and cost wise. I always bring my honda's vehicles back to Waldorf Honda! A special shout out to Robyn and Bernard! Good service reps and people!Yours truly,Mr. Holly

Aki

Oct 31, 2016

My wife and I experienced our worst customer service experience when we went to purchase a brand new vehicle (Our 3rd Honda purchase) at this location. The sales manager 'Don' was extremely rude & disrespectful. This guy has no business working in customer service. He literally turned his back on us and walked away during negotiations and told us to leave. This was after he had continuously raised his voice at us...I wouldn't recommend this location to anyone.P.S we purchased our vehicle at Landmark Honda the following day, where we had purchased our previous 2 Honda vehicles..

maggie12

Oct 31, 2016

When buying a used vehicle that only had one key the salesman told me and my sister I could get an extra key at Home Depot. I found out later that Home Depot cannot make the key and the key I need will cost well over $150.00 at a Honda dealer, plus take two hours to get . Why would this dealership take a perfectly good buying experience and make it bad by putting the buyer through this key fiasco? The dealership has the facilities right there to make an extra key - why take the chance on bad reviews and bad recommendations? Just make sure all cars sold have two keys and get great reviews and recommendations! It's a no-brainer.

2016 Honda Civic LX (Dark Red)

Oct 30, 2016

After my 2001 Volvo S40 refused to start for a week, we walked into this Honda dealership to "just look around". After meeting & interacting with Gregg, he got a general sense of what we were looking for, and he recommended we test drive two vehicles. He listened to our needs, our situation, and what we wanted and he let us test drive 2 cars (a 2017 hatchback Civic model, and a 2016 Honda Civic LX). Well, long story short, we ended up buying the 2016 Honda Civic LX model which we test drove that night. He did an excellent job at explaining all the features and financing options. We ended up walking out of that lot with a brand new Honda Civic at an amazing deal. I really felt that I walked away winning. He was very honest, fair, and knew what he was doing. I'm very VERY pleased with the new Civic, and would recommend this dealership to anyone.

gerry.gleckel.7

Oct 28, 2016

Robert Hersh and Tony Deep are THE best. They certainly make me feel like a valued customer providing me with timely and personalized support. I continue to bring my two Honda's there for maintenance knowing that the advice I get is honest and sincere. And oh yes ... the cost is fair.

Guy

Oct 27, 2016

I walked in and talked to Frank Carnucci and he was the Best! Great person, great deal and great follow-up. Frank and his manager Mike gave me a great trade-in deal too. I would highly recommend working with Frank Carnucci at the Waldorf Honda. Ask him about his love for cars, food and Italy while you are there. Had a fun time and a great car buying experience.

Charles

Oct 26, 2016

This was by far the quickest and stress-free car purchasing I have done my entire life. The Waldorf Honda team greeted me with open arms upon my arrival at the Opening of the Dealership on Columbus Day 2016. I first ran into sales manager Michael Council and told him that I was interested in purchasing (a 2016 Honda Accord Touring) and did not wanted to spend all day long in a dealership to purchase a car. Michael led me to salesman Gregg Smith. Gregg told me they did not have any 2016 in stock but they did have a parking lot full of 2017 Accord Tourings in-stock and would I like to test drive one. I accepted the test drive and Gregg told me all about the features of the vehicle and I loved the way it look and drove. After test driving the vehicle, I sat down with Greg told him where I was at on purchasing and that was it in a nutshell. I talked to Sales Manager Michael and within 15- 20 minutes later I was in the process of purchasing and signing paperwork for a New 2017 Honda Accord Touring. During the time I was signing paperwork or seeing if I wanted to include addition offers on the new purchase ( i.e warrantees, Honda Care packages, etc.), Gregg had taking the vehicle over to the Care Team for detailing (cleaning). One Great thing I have to say about the entire purchase was that there was NO Sales Pressure on purchasing anything. On a scale of 1 10 with 10 being the highest, I rate this entire purchase/process as a 10. During the short breaks of waiting on signing paperwork, Greg and I was talking in conversation as if we knew each other for years, but low and behold during our conversation Greggs brother and I played ball together in High School. What a small world. Gregg keep up the professionalism and great candor and you will always excel and make many customers Happy in their experience in purchasing a vehicle from you and the Waldorf Honda Team. I give GREAT CUDOS to Gregg and the Waldorf Honda Team. V/rCharles, A proud and delighted Owner of 2017 Honda Accord Touring

Phyllis johnson

Oct 25, 2016

I went to Honda to get a key program for my 2013 Honda. I left there with a 2016. Thanks to Jamar Epps. Great sale rep. very professional. Very good at what he do.and also Mike sales manager. Thank you guys. GREAT JOB WELL DONE

ANGELGIRL13R

Oct 24, 2016

From Start to Finish with the purchase of my new 2016 Honda CRV-EX Everything went Perfect!! Very Professional!! I would Highly Recommend this Dealership to Everyone!!

Linda Miller

Oct 21, 2016

When I pulled up at dealership I was met by this wonderful young man named Hadim Bearden, he showed me into the dealership and ended up being my sales person. He helped me figure out exactly what vehicle I wanted showed me several options and when I decided which one I wanted but didn't have it in the color I wanted he had his business manager Mike Council come over also offered me several options and was awesome in finding one and have it brought to Waldorf. YOU GUYS ARE AWESOME!! P.S. Solomon in finance was really great helping me chose the right financing options!!!! Thank you so much!!

ActiveDutyCG

Oct 15, 2016

Having previously purchased only used cars, I was aprehensive about my first dealer purchase. Charnise and the Waldorf team made my experience very positive. Recommended!

Erika Foard

Oct 13, 2016

Shakeil was professional, friendly and honest! He was extremely patient with me as I had to continuously consult my husband via text because he was away at work. This was a great car buying experience!

hinez77

Oct 13, 2016

Robyn Stroud was outstanding in making sure that not only was my service needs for my car met efficiently, she was courteous, extremely pleasant with a smile and "genuinely" made me feel like a VIP guest.

JWS

Oct 11, 2016

Maria did a wonderful job helping us find the Honda Pilot we wanted! The negotiation on my trade in and the Pilot was quick and easy. This was the fastest I've ever been in an out of a dealer driving a new car! I'd recommend Maria and Waldorf Honda to anyone looking to purchase a car.

Erin Hawkins

Oct 11, 2016

This dealership was great! Though the car buying process can be stressful, Randy helped to make me and my parents as comfortable as possible. After buying the car he helped to show me all of the features and cool things my car can do! We stayed a little after closing time so the paperwork could get finished up but he didn't make us feel rushed at all. Soleiman helped to offer me a lower rate than my bank so that my payments wouldnt be so high and made it quick as possible. Great experience and I would definitely recommend.

missjhia

Oct 8, 2016

I have had my car serviced at this location for years and Bernard Dixon has always made my experience a positive one. I recently stopped by near closing for an oil change and he was on a phone call with a customer. He acknowledged my presence and had my information ready by the time I stepped up to his desk( great multitasking skills). My car was serviced in a timely fashion and I was out of there. Bernard Dixon is personable, knowledgeable and an asset to this team and company and I will continue to bring my car to this location because of his customer service.- Jhia Briscoe

RStout88

Oct 6, 2016

Gregg Smith is the man! I told him what I wanted on Tuesday (model/color) and left with my new 2016 Civic on Wednesday :) He will go above and beyond and is not happy unless his customers are happy. I would also like to thank Bernard in service for getting my Pilot washed while I was there. Great staff at Waldorf Honda!

SmokedFB6

Oct 6, 2016

I had a key programmed by Waldorf Honda. The best customer service I've seen at dealership. I was in and out quickly with no problems whatsoever. Tony Deep and John Mohammed made sure everything ran as smooth as possible.

Robin Williams

Oct 5, 2016

I went there to specifically look and further my research for my next car. Mr. Arthur was very knowledgeable and receptive to my needs. He was honest and very forthcoming with what resources he had, there was no hidden agenda. The car I wanted was not on the lot, so they made some adjustments to prevent my wait, and keep the deal as promised. My only issue was after the deal complete, I hated the continue sales offers from the accessories person and then again from the finance person. It seemed a bit greedy, and at one point I felt trapped, like if I didn't add something I would never get to my new car...I ended up purchasing a warranty and was then able to sign the documents to get my keys. This was no reflection on my sales person Steve, he was warm and professional- I would definitely work with him again.

Ashley cash

Oct 3, 2016

My experience was great I had a nice time me and my mom both got awesome deals I would recommend more people to come here

Jalesa123

Oct 2, 2016

I went to Honda to receive an oil change, tire rotation, and battery check. The service was quicker than the allotted time, I was greeted with great customer service, and I was not heckled to get my services done to my car. I was educated on the notifications for my car and what measures I should take.

where are the icecream sandwiches mistylembo

Sep 29, 2016

This is the second car that I have bought from this dealership and will definitely be returning! Everyone is wonderful to work with! The family atmosphere, the competitive pricing, the in depth knowledge and first rate customer service make this a place second to none!

Honda Fit

Sep 27, 2016

My wife was looking for a car to replace our 2004 Toyota Echo. We were greeted in the parking lot by Shakiel Hood who discussed the Honda Fit. He gave us a comprehensive demonstration of the features of the Fit. He and Mike Council presented us with a competitive price. After comparing the features and price with the other car we were considering we decided on the Fit. Shakiel's presentation of the Fit was a major consideration in our decision.

Car buyer Sheila 555

Sep 26, 2016

Our purchase of our Honda Odyssey was great with Shak at Waldorf Honda. Shak was very knowledgeable about the vehicle, explained everything in detail, answered all our questions, and was so great to work with and a very nice and polite young man. I would recommend my friends to work with him if they were in the market for a Honda vehicle.

The Perkins

Sep 20, 2016

Purchased a Honda Accord LX last night and got a great deal. Mike Council and ST went out of their way to make sure we found exactly what we wanted (a second time). They searched for a vehicle that met out needs and found it. The car we delivered clean with a full tank of gas. They the purchase process very easy and we were not in for a long time. They explained to us everything we needed to know and we are very satisfied with our purchase. If you need a new car I wouldn't hesitate in recommending them to all my friends. Great job guys.

Tdavisatgblayers.com

Sep 19, 2016

Steve went a above and beyond to please us, they had car shipped to us from another dealership, it was a little higher than what we wanted to pay, he worked with us to get where we needed to be, very satisfied,

Penny fran456

Sep 18, 2016

great service from sales team a good experience would recommend to friends and family was very satisfied with my purchase and price and my vehicle

GingerCarAddict

Sep 16, 2016

My family has been buying and trading vehicles with Connie Mickins for 10+ years. We have followed her from Ken Dixon to Honda for a reason - she rocks! Very knowledgeable and personable. Whenever I ride up to work in a new car (my new Civic is my 5th....), I always tell my jealous coworkers to go see Connie Mickens, there is nobody else better out there to do business with. Overall, all the staff at Waldorf Honda are great, keep up the good work! And a special shout out to Frank ! -Samantha Davis, the ginger car addict :)

cbrown54

Sep 16, 2016

I am well pleased with my new car honda accord 2016 so please to have met so many kind people at honda of waldorf was delighted with the services there and how they accomanded me with my purchase.

Riff90

Sep 10, 2016

Bret and his team really help me get the best deal for me and I appreciate and the even dropped off my rental car for me at enterprise car rental.

Warren

Sep 10, 2016

Went to service center for a problem covered by warranty. The needed parts were on backorder and I haven'the had use of the car for a week now. It took some doing, but dealership finally gave me a loaner today. I am hoping to get my car back in a couple of days, but at least I am no longer stuck.

Brian B

Sep 10, 2016

Greg and the team made buying a car a pleasurable experience. I recently went to another Honda dealership and walked out because of the poor customer service. This is the second vehicle I purchased from Waldorf and recommend to all of my friends.

Melody Spencer

Sep 8, 2016

So, I started out being very apprehensive about purchasing a vehicle ( I like not having a car note)but the saleswoman, Charnise was very helpful and made some very good points when it comes to safetry and choosing an appropriate vehicle. I wanted to buy a HOnda but after a good slap of reality, I chose an Altima Coupe that suits me just perfectly. I was a little all over the place but the environment helped me to relax and the experience was well needed and appreciated.Thank you guys at Waldorf Honda.MS

myfirsthonda

Sep 2, 2016

I requested out-the-door quotes from 3 dealerships in the area. Hannah was very responsive in providing the quote, and answered all my questions. The quote was the lowest I received, and based on Hannah's prompt response, I went to the dealership to make the purchase. I worked with Steve, who provided useful information about the specific model, and worked with me through the purchase process. Everyone I dealt with was very professional.

oldster1

Sep 2, 2016

My first visit to the maintenance shop since purchasing my Honda HrV,thanks to all on the outsideassisting me in getting to where I needed to be. John Mohammed as my service advisor worked withme all the way,as if I was the only driver he was working with that day.

willnan

Aug 31, 2016

Started with Hannah from the internet, she called quickly and gave a written quote. Worked with Greg once we got to the dealership. Both very professional. Would buy from there again.

Welsh American

Aug 30, 2016

I got the internet pricing before going into the dealership. My salesperson Saeed was very helpful without being pushy and he went over everything I was interested in when I test drove the car.The financing department was able to give me a better interest rate on the loan than my credit union. The whole process was stress free and I LOVE my new Honda Fit.

Old Guy

Aug 30, 2016

I purchased my Honda Oddessy in 1995 here and have essentially all my servicing done here as well. Consistently over this time period I have received outstanding service provided by a professional, courteous and personable staff. Most recently I have generally worked with Mr. Robert Hersh, whom I think exemplifies the high quality of the staff. He has always been attentive and prompt in dealing responding to my service needs, explaining the work that needed to be done in clear and understandable terms. Courteous and personable, he keeps me informed about the progress of the work being done. I cannot recommend him highly enough.

The Perkins

Aug 30, 2016

The sales people and management were excellent. I have never had such and easy buying experience in my life. No stress and no haggling. My wife found exactly what she wanted and they made the process easy. The car was clean and gassed up and delivered very quickly. I am looking forward to using their service department and expect the same professional service.

Pearl's Mom

Aug 29, 2016

I purchased a HR-V yesterday! My salesperson, Steve was phenomenal. When we met, it was like visiting with a family friend. He is very knowledgeable, professional, and my new buddy. My finance guy, Kevin was also great. He made me feel like a good friend that he shared all the good secrets with.This was the best and fastest car buying experience ever!I'm sorry I don't have the last names of the guys I worked with but what family do you know that goes by last names.

Jeanine Harrington

Aug 29, 2016

I decided to buy my first car at Waldorf Honda and had a great experience. Greg Smith was absolutely wonderful! He was very personable and helped me learn about all the features of the car. I would recommend them to anyone looking to buy a car.

Knauman3

Aug 28, 2016

I had a wonderful experience at Waldorf Honda my salesman Frank was very good kind. And hung in with me trying to get my car and when I got the car he explained everything in detail I will recommend him and the dealership to any and all friends

bgt.2

Aug 26, 2016

The sales personnel at Waldorf Honda went out of their way to help us select our 2016 Honda Accord. OL and Cliff were amazing and we really appreciated all of their help. We weren't easy to please but they always remained very pleasant and patient with all of our questions. They helped us choose the perfect car and then spent a lot of time showing us all of the features we would be using. Thank you to Cliff and OL...good job.---

LauraGO

Aug 26, 2016

Greatly appreciated the personal service and attention provided by Hadim Beardon and his management in helping us derive the best deal for our next car. We buy our cars to last, and our 19 year old Suburban had finally bitten the dust after basically moving us and our three kids through a generation of vacations, college dorms and interstate weddings. We needed a car that would take care of our future travel plans as seniors and allow us to both drive regardless of age and arthritis - the Honda Odessy seemed perfect and I appreciate the lengths this dealership went to to get our business and help us make sure our car would function for us as long as possible.

carneeded

Aug 17, 2016

The atmosphere of the dealership was most friendly. Saeed listened carefully to what I wanted in a car and showed me exactly what I was looking for. There was no hassling over price, etc. We were comfortable and well treated and would recommend this dealership to anyone! Definitely took the anxiety out of buying a new vehicle.

j203824008

Aug 11, 2016

I recently purchased a Honda Odyssey from Waldorf Honda and also traded in my Honda CRV. Juanita Wright went above and beyond to ensure that my experience was great. She was extremely professional and also delivered the brand new car to my house. I would highly recommend this dealership to all car buyers out there.Cheers.Singh Family

racin82988

Aug 10, 2016

First time to the dealership in Waldorf, we brought our car into the service department for routine oil change, and the service was outstanding! While there we started looking at vehicles, and Antonio approached us, since he noticed our current hybrid. We ended up driving two cars home today, and I absolutely thrilled with my new Honda Civic EX-L - love it! The manager was very helpful as well, and we appreciate their time they took with us. Would highly recommend this dealership to anyone!

Civicdude

Aug 8, 2016

Shakeil Hood was the perfect salesman for me. He listened to my needs, accommodated my hectic schedule, and maintained contact without being overbearing. I never once felt pressured to make a decision when I wasn't ready. I'll tell anyone that asks, and some that don't, that I had a very good experience at Waldorf Honda and Shakeil helped make it that way.

Christina Willingham

Aug 8, 2016

Frank was extremely helpful. I came in there not knowing much about any of the cars and he patiently went and explained and showed me everything to ensure it was the car I wanted. Excellent service.

tpleta

Aug 8, 2016

Saeed Satterwhite was very helpful, making the task of buying a new car much less daunting. He thoroughly explained the features and options, allowing us to make an informed decision and we couldn't be happier with our new Odyssey. If you're looking for a Honda, definitely go see Saeed Satterwhite at Waldorf Honda!

RGB44

Aug 6, 2016

Bernard Dixson provided me excellent advice and regular information in responding to the compressor problem on my '04 Honda SI Hatchback. He informed me how to respond to my problem when I was stuck in Port Tobacco. My problem was handled and I was kept me informed without having to appear at Waldorf Honda until I picked up the car. The car was ready as promised, the cashier dealt with me efficiently, and the car was brought to me. Courtesy was displayed at all times. I had an excellent experience.

1stTimeHondaBuyer

Aug 6, 2016

S.T. Alam and the whole staff were great. Low pressure,treated us with respect. Not a bunch of fast talk and gimmicks.Very knowledgable of the product and answered all questions completely. Not the typical car buying experience I've had before. I'd gladly recommend this dealership and would shop there again for sure.

VMcD

Aug 4, 2016

Greg Smith was great. He quickly got the vehicles we wanted to test drive. Explained in detail the features in the car to us. Allowed us to take the car on a pressure free drive.The rest of the staff was excellent also. They offered us various extra services with no pressure. One of the few cars I bought with no buyers remorse.Thank you very much.

Cris

Aug 4, 2016

Got in with an appointment for 3:30pm and got out at 6:15 .. it was just an oil change and tire rotation, it wasn't worth to make an appointment and wait there forever for an oil change. I can't image what will take take for something else more serious. I will defenetely go to another honda dealer.

brad

Aug 3, 2016

Thank you guys the experience was great, fast and quick out the door, Greg Smith and Mike were great to deal with thank you guys

guhguh

Aug 3, 2016

We have dealt with Connie Mickens several times and, each time we have walked away happy.She has been such a pleasure to work with .

Michelle 1058

Aug 1, 2016

Frank helped us even though the dealership didn't open for another 30 minutes. We wear quoted a very good price. Everyone was very friendly .

Woodard2

Jul 31, 2016

This is our 3rd New Honda purchase from Waldorf Honda because of our wonderful and knowledgeable salesman "Saeed". He is truly great at what he do. We are great full and thankful to have had the pleasure of working with him for all 3 purchases. Saeed truly make us feel like we are part of the Waldorf Honda family."Go Saeed ". Woodards

Eryn & Douglas' Granni

Jul 28, 2016

Yesterday, my tire light came on. I drove directly to the Waldorf Honda dealership. I was surprised at how much remodeling is going on and was kind of nervous about who I could get to help me. Bernard Dixson, whom I have been privileged to have help me since I moved to Waldorf in 2009, was walking across the lot. He told me to go inside and see John or Tony. John helped me. He was very nice. Even though he was kind of frustrated about something else, he was very accommodating and made sure that I got in and got the service I needed. I really appreciate the Waldorf dealership. I also have to say that I am enjoying my 2014 Accord, I moved up from the 2003 that I was driving when I came here. Terry, the salesman, made the experience so much fun! For me, I only go to a car place when I absolutely have to go. BUT, the people at Waldorf Honda make it very pleasant when I do go! Thank you to them!

TeriC

Jul 27, 2016

When I pulled into Waldorf Honda, I was fortunate to run into Greg Smith. I told him what I was looking for and he helped me to look around and to think about a couple of other options. I did end up buying a car from him -- I went to 5 different dealerships that day and test drove 6 cars. I bought a 2016 Honda Fit, well within my budget and had lots of extras on it. I would recommend the dealership and Gregg to any of my friends/family for their future car purchases. I was helped out in the service lane this morning and I did not get his name, but I was in a little panic about a possible leak, he assured me all was fine and showed me how to look for this issue in the future -- and it was fine. As a result, I am looking forward to taking my car there for future oil changes and maintenance.

Flicflic44

Jul 27, 2016

The entire team was very helpful and informative about the entire car buying process. I had a great sales associate Connie, and the finance guy Abe.

Kim Miller

Jul 27, 2016

I contacted Saeed Satterwhite in advance to make an appointment and he was well prepared and ready to show us many options. Once we made our selection the process was smooth and hassle free. Thank you for making the car buying experience as easy as possible... Unfortunately my Honda will last forever and it may be awhile before I need to come back! :)I should add that I came in search of a used car but when I saw the quality and the value pricing of the fit I couldn't resist.

MeaganG

Jul 26, 2016

What can I say, Shakiel is AWESOME! As soon as I pulled up, Shakiel introduced himself in the parking lot. After telling him what I was looking for, he immediately got to work, but not before making sure I was comfortable. The whole process went smoothly, and Shakiel made sure I got the car I wanted. The atmosphere is relaxing, and everyone there made you feel like family. I will be sure to recommend Waldorf Honda to all my family and friends. Thanks again!-Meagan

ERIC RYANS

Jul 18, 2016

From time I arrived in the parking lot and was greeted, Thanks Hal! All the way to the delivery of my new vehicle, was Awesome! My experience was no hassle and no run around, which I experienced at another dealership, made me comfortable and I definitely will come back and ask for Hal, an experience salesman with class.

Charlene Peay

Jul 17, 2016

Maria O'Neal was awesome. She approached me after being on the lot for 2minutes. She asked could she assist me with anything. I wanted to browse first so pointed me in the direction of the Honda accord sedans. Once I decided what I wanted to do she made the process easy. Got me a good deal on my New car and my trade in. I will be recommending Waldorf Honda and Maria O'Neal to my friends and family.

Ms JoAnna

Jul 17, 2016

Yesterday 7/16/16 I had a scheduled appointment with Hannah, Internet Sales Mgr at 3:00 pm and upon arriving I was greeted by Frank Carnucci in the parking lot of Honda Waldorf. He asked me if I needed assistance and told him I had an appointment with Hannah. He said he would help me and was professional & friendly. The lot was clean and inviting with colorful balloons and the trailer where customers congregated was air conditioned and clean as well! Everyone who made eye contact with me said hello which was impressive, great customer acknowledgement! I told Frank I was approved for a 2016 vehicle but I was not sure what model to choose to be honest, I knew I was qualified but did not really know which one to pick .He showed me an 2016 SUV vehicle and we even test drove it while the financial mgr looked over my application to see what I qualified for. Upon returning Frank went to talk to the financial writer and came back to me and suggested that instead of an SUV based on my salary that I take a look at the 2016 Honda Civic Sedan LX which I am happy I did! Frank said based on our conversations that he felt and the financial writer suggested the Honda Civic Sedan LX, it has the sporty look and it was 2016's car of the year!! We went on a test drive again and I decided that yes it was the right car for me! Frank showed me all the features of the Civic and even programmed my Bluetooth for my car so my iPhone music could play and I can have hands free phone conversations which is more safe! He really took the time to ask what my needs were and recommend the right vehicle for my budget and of course needs. The SUV was nice but I love my Civic Sedan! Frank also knew from our conversation that I did not want a silver or gray colored car this time and although picking a color is not the most important part of the car buying process the fact that Frank listened to me about that showed me he cared about what I wanted for my brand new car. Thank you Frank for being informative and professional and making me feel comfortable and welcome at Honda Waldorf! I am a loyal Honda customer, I have 6 years so far and now with this purchase I continue to be a part of Honda's family for another 72 months! I want to also acknowledge both Hannah for being friendly and Abe in Finances for making me feel that I am a valued Honda customer! All the best to Frank & associates at Honda Waldorf! I will recommend Honda and Honda Waldorf in particular for providing such a smooth and pleasant buying experience!

Jenn T

Jul 13, 2016

Saeed Satterwhite, GM Mike, and Abe Gueye were excellent to work with on the purchase of my new Honda HR-V. From the moment I walked on the lot, Saeed helped me find exactly what I was looking for in a new vehicle. I was set on all the specifics I had to have and he was very knowledgeable on the mechanics, features, and details to help me with my decision. I researched several other compact SUVs and I came back to the HR-V. Everyone was so organized and professional that I was in and out of the dealership in no time. That made the car buying experience painless and easy. Thank you so much for making me believe in excellent customer service again! It does exist!

Tracey Rawles

Jul 13, 2016

The sales consultant Saeed Satterwhite, along with other staff members at Waldorf Honda were professional, knowledgeable & kind. Keep up the great work. Job Well Done!

Maguy

Jul 13, 2016

I bought my car a Honda Civic 2016 on July 3rd, the financial manager Abe GUEYE was so helpful. he showed and explained me all possible coverage that i have on my car. We spent over an hour to go through the entire process. I am very satisfied. Thank you

Honda_CR-V_girl_now

Jul 12, 2016

From the time I pulled into your lot and was waived down by Jamar Epps, he treated me like I MATTERED. Jamar, with the teamwork of Mike Council and Abe Gueye, enabled me to walk away from the "money pit" vehicle I was still making payments on, and put into a 2016 Honda CR-V. All I ever wanted was a good service relationship experience from the car dealer I had been dealing with. That dream was never realized. This was, by far, the best car buying experience I've ever had. As I told Mike and Jamar in the parking lot when I was leaving with my new vehicle - you guys xxxxxxx rock!!!!! I will never go anywhere else again!

car man, Fred

Jul 11, 2016

Thank you Greg Smith for the great service and courtesy provided to me and my wife in the purchase of our new Honda. I am very satisfied and I will recommend you and your dealership. Sincerely, Fred Cole

AJD686

Jul 10, 2016

From sales. Maria O'Neal, to Sales Manager Mike, and the financing process probably the easiest, no pressure, vehicle experience I've ever had. Thank you I will recommend without hesitation.

chiland

Jul 10, 2016

I worked with Frank Carnucci and his boss, Tyler, when purchasing my new vehicle. We were able to negotiate a great deal, and they took a lot of time to personalize my buying experience.I would definitely recommend Waldorf Honda for those looking to buy.

Cargoes, lisa51

Jul 10, 2016

Brad Saunders is the best, I would recommend him every time someone wants to buy a car. I LOVE my car and would go back when need a another car

MARIEL

Jul 8, 2016

Jamar Epps handled our purchase of a 2016 Honda Civic and we couldn't have asked for a more courteous and likeable salesman. Great Experience!

Cmcarr91

Jul 5, 2016

Saeed really was great with helping me choose what new car I was going to purchase! He was very informative and comfortable to speak with.

tiana89

Jul 3, 2016

I bought my first car last Wednesday, a 2016 Honda Fit LX. The sales professional, Randy, was very helpful throughout this whole process. He made sure that I was fully satisfied with the car and its price. Any questions or concerns that I had, he was able to answer them or find out the answer for me via Mike Council. Everyone was very professional. The finance manager, Kevin, was also great and it surprisingly didn't take as nearly as long to fill out all the paperwork as I thought it would. It wasn't a stressful or long, drawn out process, which I'm thankful for. (In total, I only spent 2 hours at the dealership). I'm completely satisfied with my purchase and my experience at Waldorf Honda. Thank you!

Terrence Stafford

Jul 1, 2016

I appreciate the great customer service and patience that the staff demonstrated in our encounter. I was there for an oil change and just so happened to be browsing when approached by a salesmanship about puchasing a vehicle. His thorough knowledge of the trade in process and of the new accords lured me in(I had a 2014 accord). I decided to come back the next day. The salesman was off at 8pm, but he waited for me to get my haircut and I arrived at 8:45pm. I was very unsure and tried to leave several times but by the end of the night the manager had presented me with a deal that beat out my credit union's financing offer. We literally didnt finish everything till 11pm and they were supposed to close at 9. I appreciate the time they took to make sure I understood everything and didn't try to expedite the process in order to go home. I recommend this dealership to anyone looking for not only value, but tremendous service! I left with a beautiful new accord lx

muditmalik

Jun 29, 2016

I purchased a 2016 Honda Accord EX with Sensing last week from here. Mr ST Alam (sales) was really helpful throughout the purchase, and I feel he went above and beyond to make sure I was happy with the whole process. At no point I felt being 'forced' to make a decision.All in all, I'd highly recommend shopping at Waldorf Honda. This was my first car purchase, thanks everyone who helped me out.

AlainaKiss77

Jun 27, 2016

By far the most professional staff and sales team I have ever experienced. Everyone was great. Charmise was my sales person and she was wonderful to deal with. They automatically offered a great deal. Financing office took exceptional care of me and was great to work with. I highly recommend them!!

Renee0319

Jun 27, 2016

I recently purchased a 2012 Honda Accord Coupe a little over a week ago. Our salesman, Antonio Johnson was exceptional and we were his first sale. He was very knowledgeable about the vehicle and Mr. Johnson was very helpful. I will definitely send friends and family who are in the market for a Honda to Waldorf Honda.

Bella

Jun 26, 2016

Mr. Gregg Smith was very nice to work with in the purchase (lease) of our 2016 Accord.We came out a few times and never felt any pressure, were always treated professionallyand with respect. He was a very nice man and helped us find the car we were looking for ata price we could afford.

Jordan D.

Jun 26, 2016

My wife and I walked in yesterday looking for a car, with the 2016 civic on our minds. We have had multiple deals already made with other dealerships, but she is a Honda fanatic (can't blame her, great cars!). The civic was a little more pricey than other cars we looked at and already had pricing for, but Shaq and the team at Waldorf Honda helped us get it to where we not only felt comfortable, but we felt as if we were In control of the car buying experience. Best experience I've had in the 7 cars I've owned, hands doe gives their team a 5 star rating!

Mary Johnson

Jun 22, 2016

I went to Waldorf Honda for a Oil Change but Surprise Honda was there for me more than a Oil Change. Honda help to find my Wedding Ring I have dropped between the seats. Excellent Customer Service and you will feel that.

Satisfied Customer

Jun 21, 2016

I was in the process of looking for a new car, and before coming I had a preconceived notion that all car sales were pushy and dishonest. However, Harvey McSwain changed my opinion. He was professional, honest and very helpful. He understood my needs and went above and beyond to ensure I was satisfied. I must say I enjoyed my car buying experience.

Claudia1334

Jun 21, 2016

I bought a new car from the previous Honda Dealership was completely satisified with the treatment I received. That's why I returned to purchase another Honda from the same sales person " Stormy", but Terry handle the sale with the same wonderful service that Stormy did 8 years prior.

Ladyfire3

Jun 20, 2016

I want to thank Justin Miller for all your help on the purchase of my new 2016 Honda Civic. You were very professional and understanding especially for letting me walk you up and down the rows to find my car. Also thank you for letting me test drive all the cars before I decided on my car. Keep up the good work.

Shaneequa Castle

Jun 18, 2016

Terry was very supportive every step of the way and made me feel comfortable. He was not pushy and made sure that I was aware of my options, which made me feel comfortable as a first time buyer. I would recommend him, 100%!

KathyK

Jun 18, 2016

Jamar was very professional and offered a lot information about the vehicle we bought. We enjoyed working with and entire staff! By the way, we did not go there to buy anything-he gave us good information about the financing which chanbouged our minds!

Tyane8783

Jun 15, 2016

Thank you Mr. Greg for helping me purchase my new car. You truly are a man of your word and want nothing but happiness for your customers. I had an amazing experience and your customer service was great! It is great when you find someone passionate about their career.

Marija privitera

Jun 13, 2016

Thank you for your great service and patience! You made purchasing a new car a pleasant experience for us. Love our new Honda Pilot. Thank you!

Jwilson16

Jun 8, 2016

The service at Honda of Waldorf was amazing, it was an overall wonderful experience. Everyone was very helpful and knowledgable. They made our car buying experience quick and easy. I would highly recommend them!!

Life long Honda owner

Jun 7, 2016

I bought the Honda thru the USAA car buying service online. I received three offers from three different dealers. Waldorf Honda was the lowest and just what I expected. My wife and I arrived at the dealer around 1030 AM and departed with a new car by 1230PM. Our sales associate, Connie Mickens, was great. She showed us a number of cars, and arranged for a test drive in short order. We bought a new 2016 Honda Civic and are very pleased with our choice. Everything worked great. I would recommend Waldorf Honda.

mandi

Jun 6, 2016

I was able to test drive 3 vehicles. My sales associate was very informative and personable. What can sometimes be a stressful experience was made painless and fun. From test drive to signing papers it only took 3 hours of my afternoon. Not bad at all. Highly recommend to go see Terry Bailey to purchase your next Honda! I love mine!

Christine Levine

Jun 4, 2016

The buying experience was fairly painless. All sales staff were professional and personable. Will definitely consider this dealership again when it is time to replace the vehicle I just purchased.

thomdb1

Jun 3, 2016

I had some much nervous energy in picking out a car. Shakiel was very helpful and knowledgeable about the Honda fleet of cars. I love my car, so much so that I know I made the right decision to purchase on that day,.

wiltammi

Jun 2, 2016

Everyone did an excellent job from beginning to end of paperwork. It was really great that I did not have to sit around. The customer service skills from the sales team was outstanding. Thanks to Connecticut my sales person she was great!

Bryon Ciotti

Jun 1, 2016

Frank met us on the lit and from the went the extra mile getting me what I needed and tried to help out on price and accessories. Finance was very friendly and overall the staff was very helpful and understanding.

Tabatha Briscoe

May 31, 2016

Maria Perez contacted about the Honda Accord I was inquiring about. She was very professional and gave me what I needed to move forward with coming in to test drive the vehicle. Once I arrived at the Honda dealership I was met by a very very nice lady name Connie. Connie was amazing to say the least. She was professional and was able to get my started with the test drive. I fell in love with the Honda and my experience meeting and working with Connie, Maria and even the finance/ leasing department were amazing. I give them an over all EXCELLENT!!! I will absolutely recommend my friends and family. THANK YOU!!! Tabatha

Zeroboroz

May 31, 2016

I went to the dealership and they answered all my questions, gave me the information of the different styles of the model I wanted, and got me what I wanted.

LWill222

May 31, 2016

Maria O'Neal was really great to work with. She was very informative and very kind, listening to my needs and concerns. She made sure we were taken care of the entire time we were there. Great Job Maria, best wishes in all of your endeavors. Blessings Linda

Kesimpson37025

May 29, 2016

This was my first time purchasing a brand new vehicle. Frank was very knowledgable, friendly, and helpful and went above and beyond to get me the best possible deal. Very Satisfied.

My CR-V

May 29, 2016

I had a very pleasant buying experience at the Waldoef Honda. Sales are friendly to work with. Customer was treated with respect and honesty. Will consider buying from them again.

Youngbeth1992

May 22, 2016

I came in to get a car want sure what I wanted. But they helped me decide and tried to get me on the payments I wanted. Worked out rather well and would go to then again.

Deborah

May 19, 2016

Came in to buy used car and process was very fast would recommend anyone looking for a car to come here they will take wonderful care of you!!!

Luis

May 18, 2016

She is a professional and very helpful lady, I will try to always take my suv to her if possible, she is very knowledgeable about her job.

Cassie

May 17, 2016

Great customer service...very friendly and informative! he checked for recalls for my Honda accord,advise me of when I should receive my next service on my car.

Lea

May 16, 2016

I bought my first new car through Saeed and he made the experience great. My father and I went to other dealerships (Nissan and Toyota) and out of all the sales reps we spoke with, I liked Saeed the best. He was really chill and didn't try to pressure me into buying a car when we were only looking at first unlike the sales reps at Nissan or Toyota. He was also the most "human" (if that's even the right word) in that it felt like I was casually talking to someone. I guess I should say it was a more relaxed environment.

ChrisG

May 14, 2016

This was my second Honda Accord Sport purchased from this dealership. I am not a fan of purchasing used vehicles, and of all of the new cars that I have purchased, I have never had a better salesman than Saeed. He is very knowledgeable and truly cares about your happiness as a customer rather than just making a sale. I will continue to purchase my new cars from Waldorf Honda and especially from Saeed.

gsnearly

May 12, 2016

What a great experience from sales to financing. Frank was a great salesman. Rebecca got us to the payment we needed. Tyler made sure we were taken care of. The whole experience was better than most car dealerships in the country. I recommend if you are in the market for a Honda, visit this dealership.

Alice Willingham

May 11, 2016

You are all awesome! Thank you soooo much for all of your assistance! Shakiel was super helpful, Abe helped me get a great rate, and Maria made sure my car was perfect before I left. Thanks again!

Chelle2010

May 10, 2016

I ended up with a screw in my tire that could not be plugged. Tony gave great customer service, changed my tire, gave me a complimentary wash and had me back on the road within an hour. I have always had a great experience here.

Chubbycheeks23

May 10, 2016

I recently brought a 2016 Accord Sport (which I love). Shaq Hood was my salesman and I was pretty impressed with his knowledge about Honda cars. Not only did he pay attention to details, but listen to exactly what I was asking for and found a car that met all of my requirements. He didn't over sale me or offer a car out of my price range. This was the most stress free car buying experience I've ever had. On top of that, Don Gile, did an amazing job with the finances. He was able to drop my monthly payment by $100, cut my APR in half, and shorten the payoff by 2 years. I didn't believe it was possible with my current credit score and history. I have and will continue to recommend friends and family to Honda of Waldorf. Thanks again for the great experience!!!

Sunshinemfc

May 7, 2016

Great customer service...i was in and out. Nobody tried to sell me stuff i didnt need... I was in and out quickly...the location is convient my overall esp exceeds my expectations

JohnDE

May 6, 2016

The price Waldorf quoted on a new Honda Civic was so exceptional, my local dealers in northern DE would not match it. I contacted the internet sales team and Maria confirmed the online quote was accurate. The color and model I wanted is hard to come by so Mike the sales manager located one at another dealer, brought if in for me, and upheld the original quote with a nominal fee for transport. Upon arrival Greg greeted us at the door and had keys in hand for us to test drive the car. The sales team had everything ready for Rebecca the finance manager to complete the sale and have us on our way back to DE in no time. The Waldorf team has earned my respect with thier honesty, integrity, and helpfulness.

Barbara R Montgomery

May 4, 2016

Greg Smith was helpful in my last minute search for an Accord; with my purchase; and then with the delivery of the automobile to me.

Mike Emerson

May 2, 2016

Waldorf Honda is extraordinary and Mr. Hadim Bearden is an exceptional salesperson. I came in on Saturday and found a wide assortment of CR-Vs at competitive prices to compare. I was immediately greeted by a sales manager, and then left alone to window shop. Once I was ready, Hadim hustled to set me up to test drive 3 different cars, briefly explaining different options, and keeping things moving. After finding the right car, Hadim put together a series of quick briefs on pricing and options. Mr. Tyler Manual joined in with additional information on special financing, and we closed the deal. It's a good day when you get what you want, without any pressure! Thank you.

Reese Massey

May 2, 2016

Greg smith did an outstanding job and was a big helo thru our car buying experience. The service was friendly and the whole staff. Don, Mike, in sales all did a great job.

Nana of 12

Apr 30, 2016

We were looking for a vehicle with a high crash test rating, a third row seat to accommodate ever-growing grandchildren, and a feeling of luxury. We thought we had found it in a Pilot, but when Hal took us out to the lot, we compared the Pilot with the Odyssey side-by-side, feature-by-feature. After test driving both, we chose the Odyssey Touring Elite. We used several internet sites to determine a fair price, sent out requests for price quotes to five dealerships, and ended up back with Hal. We know he worked hard for us to get the price where we wanted it. He was patient and kind, never pushy. Plus, Waldorf Honda is as local as we can get. This dealership is undergoing extensive renovations, so it seems a bit rough at the moment. However, their professionalism remains intact. I look forward to many years of partnership with them.

JGoelling

Apr 30, 2016

I couldn't be any happier with Saeed. He knew exactly what I needed and helped me to get exactly that. Very honest and professional!

Yo yo lee1

Apr 28, 2016

I have been a HONDA customer for years and I guess In time you will be exposed to a bad seed. The service technician that processed my work order was the worst I have ever been exposed to when it comes to customer care. I came in for an oil change and was informed of other repairs required that amounted to a lot money. After I arrived home that day I discovered I needed more power steering and brake fluid and wind shield wiper fluid. In the past all of this would have been taken care of but his main goal was getting me to spend more money than I had anticipated. I need an engine and air filter but I will not be taking my car back to HONDA for replacement filters. The 2 star rating is for the oil change that was done but now I wonder was it properly done.??

glo glo 52

Apr 28, 2016

Connie and the whole team were wonderful!!, Connie was very patient with us, especially our little one. :). I would highly recommend.Thank you,G. L.

Gary Jones

Apr 27, 2016

Mr. Greg Smith was excellent. He helped me get the vehicle I asked for quick and I was on my way home in short order.

Jennafer

Apr 26, 2016

Everyone at the dealership was friendly, helpful, and professional. They were all happy to answer my questions. I would recommend this dealership to family and friends.

Omundy12

Apr 26, 2016

It was my first time leasing a brand new car and Harvey was great. He explained everything, he was quite busy that day, but still had time to make me feel like his only customer. I would trust him to sell to any of my friends and family.

penny4288

Apr 24, 2016

MOVE OVER CHICK A FILET,COSTCO BECAUSE WALDORF HONDA HAS A YOUNG MAN THERE WHO BELIEVES IN GIVING EXCELLENT SERVICE ....MR.ADERA DIXSON IS ONE OF THE BEST SERVICE MANAGERS ,I HAVE MEET IN A LONG TIME !! HE ALONG WITH THE GREAT SERVICE THAT I HAVE RECEIVED FROM WALDORF HONDA,IS MY REASON FOR OWNING MY HONDA AND WILL PURCHASE THE NEXT HONDA THERE AS WELL ... THANK YOU SO MUCH ,MR.ADERA DIXSON !!!!!

Trunk Monkey

Apr 24, 2016

Tyler and Jamar were extremely helpful and pleasant to deal with. I feel they offered me a good deal for the price. I would definitely visit here again.

bourquem

Apr 16, 2016

I spent some time doing research on car I wanted and trade in value of high mileage car I owned. I used a highly rated buying application and got three quotes from different Dealers. Waldorf Honda had the best quote and ZERO haggling. They offered quote on the specific car as advertised. The process was straight forward and when they reviewed options and additional warranty levels I had no interest in, no pressure and we moved on. In addotion they offered a $500.00 dollar retired Military bonus. Excellent buying experience.

Road Handle

Apr 14, 2016

I have been getting my van serviced here since I purchased it here. I have been receiving excellent service here also.Sometimes they wash my van--and at other times they do not.

Ananerona

Apr 13, 2016

Def had a great experience at this dealership. Got a 2016 civic with Jamar Epps. That's our 2nd vehicle we bought from him! Manager Mike was a great help too. Would def come back again.

julhill

Apr 12, 2016

The car dealer sold me a car with out a title. I bought the car in January of 2016 and its now April of 2016 and still no title to the car. I have sent emails to managers no one has responded. The only thing they can tell me is that they are working on it. Poor customer service. Poor business. Unacceptable results from a well know company. The car did not come with floor mats. I had to beg Bert for some car mats. Just poor customer service.

bllumpkin74

Apr 9, 2016

It's been a lot time since I bought a new car, but thanks to Saeed Satterwhite made this the best car buying experience ever. Saeed ask me questions and to let me know how he can help me. Saeed is very knowledgeable and informative on the process and went into great detail on car. Saeed also introduce me his co-worker and Rebecca who was also great. I truly appreciate Saeed and Rebecca for make this experience awesome. I love me 2016 Honda Accord Sport it everything I could have ask for. Saeed and Waldorf Honda will not only have my return business, but I will recommend any and everyone to come to Waldorf Honda.Thanks Again

Sonya1981

Apr 9, 2016

AWSOME...B BACK NEXT YEAR..THANKS HARVEY McSwain,...my kids love the SUV...it feel sobgood to b behind the wheel...i can get up and go!!!!?????

Debby

Apr 6, 2016

I haven't had a new car in over ten years. Rebecca and Shak made my experience wonderful. Thank you! I am beyond thrilled. Love my Odyssey!

amandajane

Apr 3, 2016

Frank was extremely helpful and informative! Everyone at the Waldorf Honda dealership made the process of purchasing a new vehicle go smoothly and the customer service was excellent!

kimb

Apr 3, 2016

The best experience we've had buying a new automobile! Loved working with Hannah through the online price quote. She was friendly and helpful and quoted us a good deal that the dealership stuck by. At the dealer we worked with Frank as our salesman, he was friendly, personable and knowledgable! He did a super job filling us in on the SUV we wanted and answering all questions. He took a lot of time with us and made us feel like we were not just another customer. When it came to closing the deal -- there were no hidden fees and all wrapped up smoothly with Frank, Tyler, and Abe. Thanks Waldorf Honda!

Bear

Apr 1, 2016

We shopped around-out to about a 200 mile radius as we usually do-for a replacement for our 2011 Honda CR V (because of the airbag recall & its protracted delays). After going through considerable research and contacts/quotes from a large number of dealerships, we ended up with meeting Frank Carnucci and the rest of the Team at Waldorf Honda. Frank actively listened to us describe our needs, our budget and our expectations for a successful purchase and engaged constructively in working both patiently and very hard at showing us a number of alternatives and choices. Part of that process also had us engage with several other folks (Hi Don, Mike, & Abe :-0) ) in patiently refining the meet-in-the-middle agreement that lead to our purchase of a new 2016 Honda CR V. Frank's knowledge of the different vehicles, their options, and in depth demonstration of some of the more advanced features was very helpful in making our decisions and final selection as we worked through what worked for us and what didn't. And what I had thought was the one detractor (their not offering loaners at service time) but after learning that dealers mark up prices to compensate, and since affordability was important to us- that became a non-detractor! And for the record, let me be very clear that both Frank and the other Team members were both always professional and NEVER "pushy"/aggressive (unlike a number of the other dealerships we had engaged with). Nice to finally have a local dealership that actually treats customers reasonably well and as they'd like their family to be treated if the roles were reversed! Thanks again, Frank, Don, & Mike!

Bernard Barnes

Mar 30, 2016

Robyn was friendly, professional and humorous from start to finish. When she alerted me to the fact that it was a bad battery I was elated.

Navy1981

Mar 29, 2016

Bernard is my go to guy whenever I take my 2012 Honda Ridgeline in for servicing. He is extremely knowledgeable about all things related to vehicle service and addresses your questions and concerns in a timely and professional manner. He is very pleasant and makes his customers feel at ease.

Cola1584

Mar 29, 2016

HADIUM was AWSOME!!! I came in knowing what I wanted and was super nervous! But his energy was great and he was funny! He made me very comfortable. I ran into a few issues but they worked it out for me and I was able to leave Honda feeling great about my decision! Thank you HADIUM and to the Honda team! YOU ROCK !!

honda4life

Mar 29, 2016

Saeed provided me with great service while purchasing the Accord. I thought I walked in knowing which Accord I wanted. He showed me the difference between models. Most of all he had patients. I did not feel rush or forced to buy a car. I have been doing business at this Honda dealer since 2000 , as far as purchasing and service on cars. This Accord Touring 2016 is my second purchase for this dealer. Saeed was my sale person during my 2012 Honda Civic.

robing

Mar 27, 2016

I really like the promptness of the service representative and the concern for any repairs/service that was needed for my Honda. Very polite and genuine.

HRV

Mar 25, 2016

I am so happy with the HRV. I read reviews on this vehicle from other websites and was apprehensive, but Frank Carncci from Waldorf Honda made my decision about this vehicle easy. He answered all my questions and he went over the whole vehicle. Mr. Carnucci is very good salesman.

realtor01

Mar 24, 2016

Typically, I'll drive to Hendricks Honda to get my car service since my residence use to be Alexandria. However, I am now in MD and need to get acquainted with services in the area. Waldorf Honda is convenient to my office and so, I had gone in on a day after work and pulled in the service bay and was immediately serviced. The employees were kind and even applied a coupon discount. In addition, after oil change service and tire rotation also got a free car wash, this is a plus. Now I have a Honda Dealer in Waldorf and Woodbridge!

Honda Accord Sport ;)

Mar 21, 2016

Maria O'Neal exemplified exceptional customer service from the time I arrived at the dealership to the close of my deal. Make sure your ask for her if you choose to buy a Honda.

Pauldingc

Mar 18, 2016

I am one happy camper. I was not happy on my last visit and they made me feel a whole lot better. Understanding that things do happen and they went above and beyond to make it right. Thank you from the heart!

Veronica

Mar 17, 2016

Awesome service....I was in and out in 30 minutes. Everyone was polite and helpful....plus they washed my car. Can't complain about the service at all.Only issue is their waiting room could be updated....but it does not take away from the service.

mherns

Mar 16, 2016

I was very pleased with the professionalism and knowledge of salesman Shakiel Hood on the Civic EX. His encouragement of our satisfaction was impeccable and very friendly it was a pleasure to do business with him and everyone at the dealership.

gvhogue

Mar 15, 2016

My experience was VERY prompt and professional. I felt as part of a "family" and not a number. I will ONLY have my vehicle serviced at your dealership only.

blessedby3

Mar 12, 2016

Bernard makes you feel like family and the entire team provides commendable service. Always efficient and professional. It's evident that they have a great depth of knowledge and do a great job conveying the information you need to know.

Jamie

Mar 10, 2016

I couldn't be more pleased with the service I received here! Bernard was such a pleasure to deal with. I had over $2,000 in work done, but they did it in two days! I will use Waldorf Honda from now on! (Expect it to be pricey, but the work is guaranteed!)Jamie :)

rd51ya

Mar 9, 2016

This location has the best team! I'm always greeted with a smile and customer service is always a "10". I never wait more than an hour and if I do I'm never inconvenient. They provide shuttle services where I can still continue my day. Best cars and service!!!!

JackyeP

Mar 8, 2016

I am very happy that I decided to purchase my new Honda from Waldorf Honda. Shakeel was very professional, knowledgeable about the different options that each car offer. With his knowledge I was able to pick the best vehicle for me.

Brownskin#329

Mar 8, 2016

I was charge and extra 18,0000 just in instered on the car I purchased so I am weight my onpion and what measure to take, I now feel as I was a easy target because of my credit score and income even tho the staff was friendly they took advantage of my situation which was very misleading and wrong, the car price tag was 18, 000 so how do I end up paying 33,000 for a car? So one needs to fixes this or I will turn the car back in and call the better business or even persue legal action!

HollyH3

Mar 5, 2016

Every time I go in for service, the crew always takes care of you! Couldn't be happier with choosing Waldorf Honda to purchase and service my new Honda Accord!

VAbaby

Mar 5, 2016

The Honda Team was great and Mr. Epps was Awesome. Appreciate everyone taking there time and meeting my needs. Love the new car. Will recommend.

Candoer Cat

Mar 4, 2016

From the minute I walked through the door and met with Jamar Epps to the very end when we worked on financing with Rebecca Bird purchasing this vehicle was an outstanding experience. Jamar was an outstanding salesperson who knows his product from end-to-end. I could not believe the number of vehicles that were available to choose from. Even though we were not exactly sure what we wanted, other than it had to be a Honda, Jamar went all out to help us settle on a vehicle of our choosing. He did not pressure us into something we did not want or was out of our price range. This is the sixth Honda I have bought in the last 60 years and without a doubt the best experience I have ever had throughout the whole buying process. After we purchased the vehicle he went over the complete vehicle to be sure I knew how to operate all the electronic wizardy. Usually, at least during my past experiences, I found the finance part to be the worst part of the buy. This did not happen this time. Rebecca worked very hard with us to make sure we had financing that we could afford. She was very pleasant and true professional. An outstanding experience.You should be proud to have these two people on your staff. They are second to none!I would recommend your dealership to anyone who is interested in purchasing a new Honda. Robert J and Nancy K CatlinBryans Road, MDBelow you list people in your sales and finance department but do NOT list Jamar or Rebecca???

md_gal

Mar 3, 2016

Another great service visit as always. John Mohammed is the best service advisor -- he always takes care of me when my car needs service. My Accord had several maintenance minder codes pop up and he told me that I didn't need most of the work done -- a less honest person would've made me pay for service I didn't need just yet. John is the reason I keep coming back to Waldorf Honda for service. Don't ever let him leave!!

Cheryl from DelawAre

Mar 2, 2016

He was patient knew everything to tell me to get me home to delaware. He was delightfully professional. I will stopp buy just c all again. Thank you all for your patience with my dogs who were shown great hospsyityHe is 10 in my book.

KTrig08

Mar 1, 2016

Saeed was very professional and friendly and I felt I was well taken care of. Had an oil change, a transmission fluid change, and a multipoint inspection all in under an hour and not very costly!!

Volsgirl89

Feb 29, 2016

Saeed was nothing but pleasant thought out the entire experience, Our family has bought 4 Hondas in the past year and we all agreed Saeed was the most pleasant sales rep we've dealt with. I'd recommend both waldorf Honda and Saeed to any friends or family in the market for a car.

gary

Feb 29, 2016

The staff was helpful and proactive, but not pushy. The price was very competitive from the beginning of the transaction and was the reason I initially contacted the dealer. Maria reached back out to me, and Frank helped me with the test drive and answered questions to close the deal. The team was friendly throughout the process, and I would certainly buy another car from them in the future if I needed to. But I don't think I will need to anytime soon, because I bought a Honda Odyssey.

Heady-By

Feb 28, 2016

This is my first review - that's why I used the title I did. I have puchased 2 vehicles here, and we get all 3 of our Hondas serviced here. I received great service again yesterday, as expected. Scheduled an appt with Robert H, who also helped me when I arrived. He listened to my concerns, made suggestions, and was professional. Because my visit was diagnostic, he called me once he had information about my 2005 CR-V. We discussed options and decided on the right course of action. He also helped me order a part to be installed during my next service appt. I can't say enough about all of the great people at Waldorf Honda, and I recommend them to everyone.

John Tayco

Feb 28, 2016

Maria is great. Smooth sales transaction from negotiation to delivery and car orientation. She is one of the sales representative that will work with you.

sk2fran

Feb 27, 2016

I went to get my old Honda serviced and made the mistake of browsing the showroom! I didn't intend to buy but I did. Jamar politely helped me find a Honda that I loved and and left the dealership with. Thank you to everyone involved. Best car buying experience I have ever had! Kudos to the maintence departments John Mohammed, I love him as my maintenance guy!

shespeaks

Feb 26, 2016

I needed maintenance on my 2008 Honda Accord. As soon as I pulled into the service area the excellence of the service provided to me began. The gentleman who put the paper over your mats to the gentleman who directed me to my service representative were very polite and courteous. Even though the service rep was in the midst of a telephone call with another customer, the high quality of service provided to me was neve compromised.

leahloflin

Feb 26, 2016

Gregg was very helpful in bringing the exact car I want out for me to take home and enjoy. Very patient and helpful to me!

tanyakmorris

Feb 26, 2016

I went in for a oil change but I knew that there were other issues going on with my car. I explained to Service Advisor Bernard Dixson what was going on. He walked me through my Honda Accord history as well as recommended services. I so appreciated his diligence and courteousness by being honest and forth right. He assured me that my car would receive excellent service and he was correct. Thank you so much.

joann's FIT

Feb 25, 2016

Robyn was and excellent efficient fast professional service provider. i look forward to servicing me again. i would recommend your service department to others people

faithbrinkley

Feb 22, 2016

Great first time experience. I was expecting that by the afternoon on a Saturday there would be a huge backup, but my CR-V was taken right away and the wait was for an appropriate length of time with no appointment. John also recommended other services for which my vehicle is due, which is always helpful because I don't have a clue!

Big Rob

Feb 19, 2016

This is the best Honda Service Team that I have experienced.... Tony and his Team customer service if far more Superior than what I experienced in Hampton Roads.... Thank you and GREAT JOB....

Kathy32

Feb 16, 2016

I highly recommend Waldolf Honda. Be sure to ask for Connie. She is the best! I found everyone who I dealt with at the dealership to be friendly, competent, and fair.

Pastor

Feb 13, 2016

My expectations was far exceeded in the Great service and the help that My service writer gave she was outstanding and my car now runs better than it has in a long time.Thank you Waldorf Honda

Kim30

Feb 12, 2016

You guys are great from buying my cars to servicing my Honda. I'm always accommodated whenever I'm there just want to send a shout out John M (service), John (parts manager),Maria and Stormy for the excellent service. My sales agent Angie Amey left but she was awesome as well all around great service exceeding my expectations

Barb

Feb 10, 2016

John was great! I didn't have to wait long and John was very personable. I highly recommend service there. I will definitely be getting all of my service there!

Lujo

Jan 18, 2016

There's nothing like good service and good service is what I received today from Waldorf Honda. My account technician, Bernard was professional/friendly from the beginning to the end and that made my day.Thanks, Bernard

AnnoyedCustomer123

Jan 2, 2016

bought a used car here. first issue was a headlight and the service guy here acted like it was a huge hassle so I took it to another dealer that specializes in my car. paid $200+ for that. 2nd issue, brakes. I took it to the same dealer that fixed my light and was told the brakes were heavily heavily rusted. i was quoted $1200+ so i called the used car manager here and he basically told me he couldn't do anything even though I had bought the car a week prior. I think I should have been reimbursed. I can return my car as I do have 30 days to give it back but I dont think I will go that far. I feel like the customer service is bad as ever once you drive off the lot but I do like the car and am just going to pay for the brakes. Dont expect them to care once your papers are signed.

HondaFan

Dec 22, 2015

This place killed my excitement about my new car. I went into pick up my car at Waldorf Honda, after negotiating my price ahead of coming in to pickup the vehicle. I was excited and happy I figured it would take 30 minutes to decline the accessories/warranties, review the paperwork, sign, and driving away. Instead I had to endure over two and a half hours declining all the sales pitches from EVERY SINGLE person involved in the process. Only one representative accepted my responses of "no thank you," and even then I had to repeat myself. The three others all tried to convince me about how my brand new car was going to have some expensive problem or other and I needed to spend in total over $8k, which is 1/3 the price of another brand new car, just to protect myself from every single one of those things. I finally got fed up, changed my posture, and firmly asked what I needed to do to get out the door with my vehicle right now, because I'm tired of this and I'm leaving with or without my car. Suddenly the sales pitches ended and I was able to sign the final papers and leave, angry and frustrated. On my exit, the salesman's overly animated cheering and loud congratulations, with big arm gestures, seemed so absurd after all the grueling the other agents gave me. You should leave a dealership excited about your new car, not pissed off about it. I know they like to make money with these extras, but you'd expect a dealer to try to avoid worrying their customers that their brand new car is piece of crap that is sure to rust out and fall apart. And two and a half hours of my life are gone.

anniebsider

Dec 19, 2015

They tried to tell me that my car was valued at only $500, when Kelly Blue Book has it at a minimum of $4,500...This "expert" decision was made after a consultant sat in my car for 1.5 minutes and revved the engine--never looked under the hood, etc...Meanwhile another dealer had already previously offered me a $5,500 trade-in value due to the car's excellent condition...Buyer beware, these guys are crooks. Just because I am a young woman, doesn't mean I am naive.

RLMitchelll

Nov 23, 2015

I had left a negitive review earlier. Dealer called and addressed my concerns. I do appreciate the call and I'm sure I will back for service. I hope I can report a much better experience. I will leave this as somewhat satisfied. Hope after next visit to be able to put all 5 stars.R. Mitchell

nell

Nov 10, 2015

My saleman Greg was the greatest I purchased a vehicle their in February and I loved it was a Honda sport I kept it for 6 months and trade it in for another one which has heated seats and more everyone was patient and great. Thanks so much greg and the whole department for being so friendly and understanding.

1955OldsLady

Nov 4, 2015

Harvey McSwain & Cat Murphy were both WONDERFUL and super friendly to work with. Harvey deserves an award for A+ sale/post-sale service. He literally drove to our home a distance of 45 miles each way to pick up the signed paperwork and the car (for minor work) and returned it to us. He was not only friendly but he understood and worked with my brother and I as we purchased this vehicle for our mother who was too ill to make the purchase herself and to save us the burden of having to travel back and forth from the dealership, he took the time and effort to bring everything to us. Waldorf Honda truly needs to reward Harvey for service above and beyond literally any other sales rep (new or used) I have ever worked with. I wish him the best future in his career and life. Cat was very friendly and did her job very well even in the face of some computer glitches that would have challenged anyone's patience. She also deserves recognition for an excellent job.

KellysNewHonda

Nov 1, 2015

Gregg Smith, Bert, Maria and Cat were a GREAT team from sales, management to finance. As a female single customer, Gregg was very patient and helpful. He was supportive of me and the decision I needed to make. I could not be happier!

CSRO 1957

Oct 27, 2015

Do not buy from this dealer. Check out the Better Business Bureau. They have an F rating - I definitely know why. they do not stand behind their product and they are extremely rude and discourteous.

Erin and Buddy

Oct 21, 2015

I had my car in for service and the service staff kept me informed of the progress and returned my car to me looking, driving and smelling like it was brand new again! Waldorf Honda has very friendly and helpful employees. Thanks for providing great service!

Satisfied customer 1

Oct 19, 2015

Staff were very friendly and helpful. I received my car back in a timely manner which was great ! I will always go back for service at Waldorf Honda

happi1

Oct 15, 2015

Everyone I've dealt with at Waldorf Honda from sales to service has made my exeprience of being a first time Honda owner a great one!

hondafit

Oct 7, 2015

I highly recommend Waldorf Honda's service center for all Honda-related service jobs. Every time my car has needed service the staff has done an excellent job. From basic oil changes, to inspection and diagnoses, everything was taken care of quickly and I was out of there in no time.

Steve H.

Oct 6, 2015

They have an excellent service department. Phil was truly helpful in scheduling a service visit and getting us in and out in no time. Excellent follow up too.

naxter301

Oct 6, 2015

Service was quick and flexible. The service center allowed me to walk-in since an appointment couldn't accommodate my schedule. My time at the service center was very quick for what was needed with my vehicle. Robyn was extremely professional and friendly.

Melissa7

Oct 2, 2015

A very kind Gentleman stopped in the parking lot and directed me to pull my Caravan right up to the automatic Service Doors! John welcomed me with friendly, professional, helpful service for an in and out oil change, with wash and go! Thank You All and Honda Service Department for commitment to wholehearted Excellence! May JESUS Bless Each of You!!!

Karen

Sep 30, 2015

I was a regular customer but started going to another Honda dealership for service because it was closer to work and home. I had a problem with my fuel cap warning light and after six trips and a new fuel cap that didnt fix the problem; I decided to come back to Waldorf Honda, where I have always had satisfactory service. After explaining my problem with the warning light to Mr. Bernard Dixson, he knew what needed to be done and had the problem fixed within a few hours of that same visit. I thought it was funny that the part that was needed had to be purchased at the dealership that couldnt figure out what the problem was. My fuel cap warning light has not come back on since and now I can go to have my emissions test done with no worries of not passing. Thank you so much Mr. Dixson. I appreciate your service. And I am a returning customer!

R Curtin

Sep 24, 2015

Had a very good experience buying a used vehicle with Waldorf Honda. The sales man Vernon Thoren was very helpful gave me a time that I would be out and driving my new truck. He meet that time frame and also got me out earlier than what was quoted. The entire team at Waldorf Honda was very professional and courteous. If you don't have time to fool around buying a vehicle, go to Vern, you won't be sorry.

Stan - 2014 Ridgeline SE

Sep 15, 2015

This is my second time using this dealership for repairs and have always had a positive experience. I can't say the same for the Capitol Beltway dealership.

vailgirl

Sep 14, 2015

My daughter and I had a great sales person, Robert Banks. He was very personable and professional and found us the perfect car in budget. Would recommend him to anyone in the market for a Honda.

eff

Sep 11, 2015

Donna and I picked up our 2016 Honda Pilot from Nationwide Dent Repair last Friday afternoon. They had done an excellent job of removing the dent from the top of the roof. The purpose of this note is to personally thank you for finding a resolution and taking care of the problem. Your willingness to listen, ask questions, and find a solution was greatly appreciated. We thank you for demonstrating the leadership and management necessary to run an automobile dealership in this day and age.Best wishes to you. Hope we will have an opportunity to meet again.Ed and Donna FitzgeraldLeonardtown, MD.

Ben

Sep 3, 2015

We needed to get the airbag safety recall repairs done so we chose the nearest Honda dealer. We had used Waldorf Honda a couple of years ago and didn't care for their service or professionalism. Things have improved under new management! They called me back to schedule the appointment once the parts were in, offered evening hours so we could come after work, provided a shuttle to get us to and from a nearby restaurant, and also performed an additional diagnostic (that they told us would cost $125) and found that the trouble light for our SRS Airbag was on because of another recall - so Honda will cover it all the costs. Overall, we have a much better opinion of Waldorf Honda now. Thanks!

Robynn of Upper Marlboro

Aug 30, 2015

I recently had an oil change done at Waldorf Honda. The service was prompt and the staff was very professional. I mentioned to the service specialist that I kept having to put air in one of my tires. My oil was changed and the tire was plugged very quickly. I am always pleased with the service and staff at Waldorf Honda.

Rabbi Randy

Aug 24, 2015

Great service, nice employees, and took only about an hour. Todah!

Barb

Aug 21, 2015

Mr. Dixson provided excellent and fast service. He was very professional and provided excellent advice. He provided me the information I needed about future service requirements. I would highly recommend him as your service manager.

Richard C.T.

Aug 19, 2015

I was at work and needed an oil change, I called Waldorf Honda and ask if I could come in at around 5:30 that evening, no problem. Arrived and my car was taken in immediately. Service was quick and the service personal were knowledgeable and helpful. Always an inviting atmosphere. Never disappointed, I love my 2014 Honda Accord Sedan which I purchased a year ago and was quite happy when I received a one congratulations note from Waldorf Honda.

eawilliams

Aug 6, 2015

I have an older Honda Accord with high mileage that my daughter is using for college and we recently experienced problems with the power steering system leaking. I thought about taking the car to another mechanic, but decided to take it to the dealer because ultimately they know the car, they have the right tools and they stand behind their work. John, was very friendly and thorough in his analysis of the problem and was nearly exact in his estimate of what it would cost to repair the car. For an old car it was a little costly, but relatively speaking, my daughters safety is priceless. I will definitely go back to Waldorf Honda for the service of both of my Hondas when needed.

Becky

Aug 4, 2015

I have had my Honda Accord serviced at this dealership many times. The prices are reasonable and the customer service is great.

Sharonne

Jul 27, 2015

I recently purchase and a Honda Crosstour at Waldorf Honda and the custome service was excellent. Everyone was friendly and helpful. Wayne Martin was professional, he made my car buying experience smooth and easy. I would recommend this dealer to other people.

pneal

Jul 21, 2015

The staff at Waldorf Honda are great. Everyone there from the service advisors, to the technicians and the cashiers are always friendly and helpful. Their prices are reasonable and my experiences have been stress free. The facility is very clean at all times. John M., Phil, Robert, and Sabrina are always great to work with. I will definitely return for future services.

Woodard2

Jul 21, 2015

As usual I had a great service experience. My service advisor John provided great customer service. He is always friendly and very helpful. He goes beyond the call of duty. Also it's always a pleasure talking with Robyn.

pneal

Jul 21, 2015

John is a great service advisor. He always greets you with a smile and is extremely helpful. He provided detailed information about my vehicle and ensured that the work was completed in a timely manner.

tanyakmorris

Jul 21, 2015

Bernard Dixson was my Service Advisor. He always has great customer service when I come to get my Honda Accord serviced. He is very respectful and courteous. My Honda service was complete in a timely manner to which he ensured me that my car was indeed running great. I would like to continue to work with Mr. Dixson in the near future.

Happycamper

Jul 20, 2015

From the moment we arrived thru the end, Terrence provided professional straightforward information. Great representative! Hassle free! It was great to have such warm customer service! Yay Honda-Waldorf!

bbales135

Jul 16, 2015

The staff in the service department always are courteous and respectful. Their goal is to make the customer happy and they will try to accommodate most requests. Bernard made sure my car was not only running great, but even ran it through the wash for me. Thanks Bernard! Tony is awesome and he always remembers me when I come in and makes sure I am taken care of. Thanks Tony!

CynJay

Jul 16, 2015

I reccomend Waldorf Honda for your service needs. Advisors are courteous. Service is fast and accurate. Waiting area is nice. Ask for Bernard! He took great care of my Accord and filled me in on additional repairs. Very knowledgeable.

Latonya123

Jul 14, 2015

I had a wonderful experience at Waldorf Honda thanks to my esteemed sales person Vernon. He was the best. If you're looking to purchase a new vehicle in the near future, make sure you visit Waldorf Honda and ask for Vernon Thoren.

John123

Jul 10, 2015

I wanted to thank Steve Newman, Mike Council and Rebecca Bryd for making this a very easy and painless process. After recently loosing a vehicle in an accident and dealing with the insurance company of the at fault driver they made what is usually a stressful experience very comfortable and stress free. Thank you all again for a painless experience.

Tbaxter

Jul 2, 2015

Vernon was very helpful and patient while finding the right car to meet our budget. He was very friendly and made car buying easy. Thank You!

QueenDeAndra

Jul 2, 2015

I was traveling on Rt. 5 south to Waldorf for a date night out, when my power steering went out on my car. I immediately took my car to the Honda of Waldorf dealership (where I purchased my Honda). I just knew I would be turned away because it was 6:45pm on a week night, and Honda service dept. closed at 7:00pm. Instead they told me to pull right in the bay to get my check-in started. Bernard got me checked in and squared away. I was told that I would get a call first thing in the morning, which I did! I was called at 7:30am with a price quote and a request for a go ahead to order the part and begin the necessary work. My car was finished within 2 days and ready for pick-up. They even kept it until I could get a ride to pick it up...Bernard was patient, polite and honest. He answered every question I had with no hesitation and even worked with me when I told him I wouldn't be able to get my car until 2 days after the work was finished... Honda of Waldorf is awesome. I would recommend Bernard if you want excellent customer service!

turtle

Jul 2, 2015

I had a busy Saturday planned. But on Friday, my brakes started sounding and feeling bad and I knew I had to get the car in for service. I called Friday morning and they were able to fit me in, but I still had the problem of: how do I get where I need to go? So I asked the service advisor if there was a loaner car service or something. They said they had a free shuttle that would take me anywhere within a 10 mile radius of the dealership, so I signed up for it, still a little concerned. Well, I didn't need to be! I dropped the car off at 7:30 a.m. Check in was quick, and within 5 minutes of check-in the shuttle driver was there and ready to take me where I needed to go. He was very pleasant and made the trip nice. Within an hour, the service advisor called to give me an estimate for the work and recommend an additional service. Within about two hours after that, I got a call that the car was ready for pick-up. When I got back late in the afternoon, check-out was quick and easy. All in all, a great service experience at Waldorf Honda! Thanks, all!

kjt

Jul 2, 2015

I came in the Service Center at 5 p.m. with a problem with my car, they looked at it immediately and stayed past closely to fix it. I appreciate that I didn't have to leave it until the next day and rent a car. Thank you Waldorf Honda.

djm0631

Jul 1, 2015

Thank you John - I was completely satisfied and will be back. John was very helpful about all the questions I had. I would not hesitate to having John take care of my service call next time.

JustTrena

Jul 1, 2015

This is one time I can say I actually enjoyed the car buying experience! The sales professional who helped me was ST Alam and he was wonderfully patient, knowledgeable and most importantly, kind! I could go on about my experience but I'll just say this...as often times happen, being female, this was one time I felt as if my concerns were actually listened to and respected from all the folks I came in contact with. There was also follow up to check on how I was enjoying the new car, which I appreciated. I would most definitely recommend you go to Waldorf Honda for an awesome car buying experience!

BuddyG123

Jul 1, 2015

My wife and I purchased two cars from Waldorf Honda in 2015! Both buying experiences were fabulous. The staff was very knowledgeable, courteous, and respectful of our time and budget! We will and have directed all of our family and friends to Waldorf Honda. No other dealership even comes close!

Mtshrum719

Jun 30, 2015

My wife and I live in Woodbridge, Virginia (about 40 miles away), and we drove to Waldorf Honda because you were the Honda certified dealer with the lowest TrueCar quote through USAA's Car Buying Service for the Honda Accord EX-L we wanted. From the very beginning, the experience was top-notch, and I say without reservation that this was the most hassle-free car-buying experience of our lives by a mile. Within minutes of clicking on the "Waldorf Honda" button, Crystal contacted us by phone. We jumped in our car right away for the 40-mile drive up I-95, around the beltway, and over to Waldorf. Once we arrived, our salesman, Eric Tayman was professional, enthusiastic, and extremely knowledgeable. It was very obvious Eric believes in Honda products! He went out of his way to explain aspects of the Infotainment system, the safety features, engine details, even long after he knew he had a sale. Janice was our accessories saleperson, and she was also pleasant and professional. Finally, our finance rep, Rebecca Byrd, was absolutely fantastic. Overall, a wonderful experience! I'll be driving all the way back next week to have several accessories installed!

Customer

Jun 30, 2015

I believe any company that makes conscious efforts to try to deliver great customer service to their customers (and inspect those efforts), will always be in business! My experience as it relates to the service representative that assisted me was great! Bernard not only made sure my car was inspected properly but he took the time to explain the necessary steps I needed to take in order to get the most out of my car (going the extra mile was a plus in my gradebook). My experience as it relates to paying for the service was and has been poor (and this rating has no reflection on the great service that the service rep provided). Attitude and approach really does matter. After receiving the great service from Bernard, the cashier's (short african american lady my apologies I forgot her name) attitude was very insensitive and disrespectful. When I handed my debit card to her to pay, instead of her confirming with me whether I wanted the transaction to be a debit or credit, she took it upon herself to make the choice for me like it was her money. When I brought it to her attention which transaction I preferred, her attitude was and I quote "Oh Well". THIS WAS VERY DISRESPECTFUL! NO COMPANY has the legal right to just make that decision for customers unless the customer gives proper authorization for them to do so! Now this may seem small and non important to you as a company but was a HUGE deal to me because I made a 45 minute commute to come to your dealership to get my car service when there were several others I could have gone to (and got better service)--but I chose to come to yours.Unfortunately, when customers walk into your dealership/service department, it is one complete experience that we walk away with. So when one portion of the service is poor it tends to make the entire experience poor. I think its unfair to the service representative that provided me great service that this review falls under his name, but I could not find the casher's name or photo to write a review for her. Maybe she needs to have a place on your webpage where customers can share their experience so that the service rep doesn't have to take the hit for the poor service of others. Last, if this dealership/service department is serious about delivering impeccable service to their customers and serious about maintaining the customers they have for the long haul then you as dealership/service department might want to make some adjustments and/or modifications to how the cashiers interact with the customers as well. I do want to say that I NEVER write reviews and if I took the time (out of my very busy schedule) to give thought to writing this review then my experience was impacted in one way or another. Overall, I do want to give credit where credit is due... I was very pleased with Bernard's great service!

Pete and Becky Clark

Jun 29, 2015

I personally compare car shopping with the dentist, but this entire transaction from beginning to driving off the lot was great. Service could not have been better. Everyone was so helpful and pleasant, but at the same time very professional. Our salesman Harvey McSwain was absolutely wonderful. This was a late Sunday afternoon and everyone we dealt with acted like they were there just for us and happy about it! I would recommend this dealership to anyone looking for new or used and to ask for Harvey. I had a follow up call the very next day from Harvey just confirming he would be mailing our tags. Rebecca in finance was great too. She pointed out all the details and answered all of our questions.

jen7820

Jun 27, 2015

The staff was very nice and polite. They answer all my questions with expertise and help me in making the best decision on my purchase. I couldn't have asked for better service. Robert Green , along with staff make anyone want to come again and tell a friend about the excellent service. Thank you HONDA OF WALDORF!!

Erin and Buddy

Jun 27, 2015

Just purchased my second car this year and it couldn't have been any easier! The staff is wonderful, informative and quick to respond. We love the car and Waldorf Honda. We are customers for life and will recommend Waldorf Honda to anyone we know that needs a new or used car. Thank you for making the car buying experience easy.

Holly1961

Jun 25, 2015

I have been going to this station when it was owned by Ken Dixon. The service is still about the same except now when you pull in, most of the time now you have to wait around for someone to approach you. But, after you get their attention they proceed to taking down your issues and reasons for being there. Bernard Dixson is one of the finest services reps there is. A-1 customer service and he usually tries and find the most reasonable alternatives with getting the repairs done. My only complaint is, DON'T ARRIVE FOR SERVICE TOO CLOSE TO CLOSING TIME! You are frowned upon. I was practically "chewed out" by the cashier for still being there at closing.

Pam Foy

Jun 25, 2015

Bernard Dixson is one of the most pleasant individuals I have ever encountered. He absolutely rocks and made the whole car service experience easy and satisfying!

Wattsm08

Jun 24, 2015

Polite staff; speedy service! Spoke with Bernard on the phone and he broke done all services, reasons necessary and the prices for each service. No surprises!

M&M

Jun 22, 2015

ST an Mike were helpful and professional. Very little wait time and stress associated with the purchase and trade in of our Accord and purchase of an Accord Hybrid. ST explained how the hybrid worked very well after our purchase.

Happy customer.

Jun 21, 2015

From the time I got there I was promptly greeted and taken care of it was a very pleasant experience. Thank you very much John I will recommend you to all my Friends. Great experience.

Ms. Berry

Jun 17, 2015

I've been coming to this dealer ship for years. They have always been courteous and professional and fair. Mr. Bernard Dixson will go out of his way to make sure you are satisfied with your service. I won't take my Honda to anyone ellse!

jeanettepowers

Jun 16, 2015

I called Honda about whether or not my car was on an airbag recall. I was on the list.They order the parts, notified me about two weeks later and I went in on June 5 forthat service. In addition, I got additional needed services to keep my car in top runningcondition. Tony Reese was friendly and knowledgeable and made me feel I was in good hands.

tamula0302

Jun 16, 2015

I would like you guys to know that I'm a very loyal customer to establishments are very professional. My experience from buying my accord coupe a year ago to coming for regular oil changes are the bes. Bernard Dixson was very helpful and very pleasant. I do not reside in waldorf. I actually live 10 min away from the Honda dealership around Richie marlboro rd. But the customer service is terrible tho which i would rather take the 28 miles ride to waldorf.... Keep up the great work!!!!!!!!!!!Your loyal cutomer Mrs. Castleberry

cagalope

Jun 16, 2015

Bernard Dixson is very professional. His knowledge and his concern for the customers is outstanding. I would recommend to see Bernard to everyone. Bernard has gone out of his way to help me out and when I am waiting in line For my turn I can tell he is taking care of the the other customers with the same courteousness he has shown me n

jglenn75

Jun 14, 2015

We were told by Crystal Stewart that there was a white Honda Pilot available on the lot. She even gave us an "out the door" quote, as we were paying cash. When we arrived at Waldorf Honda, after our 3 hour trip to get there, the salesman laughed at us when we said we were there to pick up our white pilot. We were told there had been no white pilots available for weeks. Because we had been excited about going home with a new vehicle, we settled for a lesser pilot. We were told the white pilot was an EX-L 4WD. We ended up with a gray EX 2WD. We regret buying from Waldorf Honda. This is shady business practice and I expected much more from Honda. We regret purchasing from Waldorf, but, after driving for 3 hours, we had planned on going home with our new Pilot. We are so disappointed. I think next time we will upgrade to a Toyota.

HondaHRVloving

Jun 10, 2015

A+++. Professional, friendly, and helpful. The Honda Waldorf Team were willing to work with my needs and make my car buying process more hassle free.

pumpkin487

Jun 6, 2015

The service at "Honda Waldorf" is always amazing. I'm always greeted with a smile, it's fast, educational, and I've been coming for the past three years. I won't take my car anywhere else. Thanks for your service!

CATMAC35

Jun 5, 2015

I would just like to express how professional and welcoming the Waldorf service staff was. Especially my service advisor Bernard Dixson. I normally receive service at Pohanka, but I think Waldorf will be my new home.......gold stars for everyone!!!!

NonnaD

Jun 4, 2015

On May 23, 2015, I purchased my second Honda Pilot (2015). I had explored the possibility of trading in my 2015 Honda Pilot and returned with my husband to make the final purchase. Josh Luck was most helpful in providing me with answers about the different models and ultimately we did decide on the 2015 Honda Pilot Touring model with 4 WD. After looking at the internet, we felt that we received a good price on this model and because our 2011 model had held its value fairly well, we also felt we received a good value on our trade in. Overall, Josh (salesperson), Rebecca (finance person) and Bert (the sales manager) were professional and made the purchase process fairly easy.

YGraves

Jun 1, 2015

My husband and I have purchased at this dealer more than once. I keep coming back because the service is excellent. I would recommend this dealership to anyone. From the sales department, finance and service department, everyone treats you with respect and dignity. You can not go wrong with your buying experience.

Jake from State Farm

Jun 1, 2015

I visited numerous car dealerships and didn't have any success in finding a car for my daughter. When we arrive at Waldorf Honda, we receive great service and I really felt they were honest and sincere. We did not have to sit around for hours haggling for a good price. It was a matter of a few minutes and we had a deal. Our salesman was Abe and we couldn't have ask for a better person to work with. I would definitely recommend this dealership. The best car buying experience ever!!!

justme

May 30, 2015

This Honda dealership is just WONDERFUL! I came in close to closing time to look around. The salesman, Ryan, told me take my time and let him know if there was anything he could do to help. Found the car, test drove it and an hour after closing time, I was driving home in my brand new Honda! Ryan and the team behind him were extremely helpful and just could not do enough to keep me happy.

Mayomom3

May 27, 2015

I can't say enough about my experience at this dealership. Everyone that I dealt with was extremely helpful and they ALL provided top quality customer service. These days that is very rare, so appreciated that much more!! From Danny Moltz to Josh Luck (my salesmen), to Michael Counsel and Tyler in finance, they all worked to make my first Honda car buying experience a breeze. Within 1 day they had the car I had chosen on the lot, in my color (which they didn't have on their lot but went to pick up from another), washed, full tank of gas and the paperwork all but done and only needed to sign on the dotted line. As a busy, single mother of 3 kids, time is limited and so very valuable. These people ... this dealership ... will definitely get my business every time!! Thank you Waldorf Honda for a flawless buying experience.

nikko924

May 26, 2015

Hello, I initially purchased my Honda from Anderson Honda (02/15) however I did not want to travel almost an hour and some minutes back out there again for continued service. I went online and read reviews at Waldorf Honda and another Honda dealership not too far from where I reside and based on the reviews at this location, I decided to take my car here. The service department was extremely nice and professional and walked me through the process being as though it was my first time servicing my car since I purchased it earlier this year. When I went to pick my car up, it was freshly washed to my surprise and I was very pleased.Thanks to the entire service team! 2 thumbs up and I will be back for the next service requirement and thereafter.

bebeyg8406

May 26, 2015

I scheduled an appointment for a water leak. Over the phone they did not tell me a tech was not there daily for this service and of course the tech was not there the day I was scheduled. I was able to get another service done which was fine but my major issue was not resolved. I appreciate that Honda was honest in that they weren't able to complete the problem so I took my car back to the dealership I purchased it.Honesty is great. Especially when you do not know or cannot perform. i will take that any day over being overcharged and the problem not fixed.

walkers0143

May 25, 2015

Brought in my 2014 Civic for oil and tire rotation. Everyone was very nice and friendly when I arrived and when I picked the car as well. It was even washed which I really appreciated.

Ldtdorf

May 20, 2015

I was dealt with satisfactorily during my recent visit to WH. I was assisted fairly quickly when I pulled my car in, but one complaint that I have is that you drive in and you kind of wait around for a service person (might be nice to have someone greet you as soon as you part your car and assist you/direct you to a service person). Bernard assisted me and was extremely helpful-explained things well. The waiting room is pretty terrible. It doesn't feel clean and the chairs are not too comfy (they are getting worn out). It smells also. There is free we-fi, so it almost makes up for the stink! I was pleased by the cost, which was extremely reasonable. Also, I told them no wash, but they washed my car anyway (not bad, but I did say no wash).

Nicole

May 19, 2015

I have purchased two new vehicles from Waldorf Honda and have always been pleased with the customer service in the dealership. The salesmen are always very helpful and i've never had an issue with them being pushy. I have never gone in with the intent to buy on the first visit...and they don't pressure you to do that. They will sit down with you and explain your options, help you pick out what you do and do not like and do what they can to get you in the car you want at the right price. The sales person I dealt with, Ryan was very helpful and made the whole experience very smooth. Once I finally decided on the car to get, now came the finance part...of course I was dreading that, i know it's always a long process and just something you'd rather bypass so you can go out and drive your new car. However Kevin in the finance office made the process very quick and easy. He is obviously very familiar with everything and he made sure I understood all the paperwork i was signing and was satisified with all the numbers. I would definitely recommend Waldorf Honda to everyone I know, as all of my family members and many of my friends have purchased vehicles here as well. I've only purchased a Honda from one other Honda dealership and that was the worst car buying experience I've ever had...I'll never go anywhere else!

Jason

May 19, 2015

The folks at waldorf Honda made our car purchasing experience stress free and very enjoyable. The facility is extremely well kept and looks brand new. All the staff we encountered were very professional and courteous. Harvey was great to work with and we will be returning to this dealership for our family's future vehicle needs.

BXL

May 19, 2015

I have never really had good experiences with dealerships until HONDA and was always reluctant to take my car there. I fear it no more. The staff was courteous, prompt and knowledgeable. Will definitely return for service when needed. Thanks!

Mars

May 19, 2015

Robyn Stroud was great he got me in and out, which was great for me and answer all my questions I had about my vehicle

JWN

May 19, 2015

The staff was friendly which you don't often find today. They said it would take about an hour; 50 minutes later I was on my way home. The work was done , the car was clean.

Lura

May 18, 2015

Very good service i would definitely recommend there were no hidden fees and it was a pretty quick process I will continue to use this dealership

Reggaeman

May 18, 2015

I was attended to immediately upon my arrival. I dropped the truck and was shuttled home while repair was assessed. I received a call and was informed about what was found to be wrong and cost of repair. I gave permission and after repairs were concluded shuttled back to pick up my truck. It was a very pleasant experience I must say.

Capitals1

May 17, 2015

After having a issue with our 2002 Honda Accord, Tony and the service team found the issue and completed it and the oil change ahead of schedule. It's nice to know they have our back when any service issues arise! Thank you Waldorf Honda.

DianeC

May 16, 2015

I have purchased two vehicles from this dealership, so for years have had my vehicles maintenanced there as well. Every time I am there, whether to purchase a vehicle or just an oil change, I am always greeted warmly, and throughout my stay made sure I am happy. Any questions I have are thoroughly answered. The complimentary shuttle service is great if I want to run an errand while I wait. Every service comes with a free car wash. I always know that whatever I need, the team will go out of their way to assist me. I will always buy my cars from here and get my service done here because I am treated like royalty each and every time.

biff0311

May 12, 2015

Superb service! always completly satisfied! I always go to them for an oil change and other services.Really have no reason why i have to go somewhere else,the staff are very freindly anf always treat me as a priority

"Dependable awesome Customer Service"

May 12, 2015

The three times that I have visited Waldorf Honda for an oil change, they also give you a thorough inspection of your vehicle. Everyone is always courteous and the service is awesome. Robert made you feel that your vehicle is always in good hands. I advise any and everyone that Waldorf Honda is the place to take your car for great service! Even if you are thinking about purchasing a car.

mdj1217

May 11, 2015

Diagnosed problem and fixed the same day.Awesome. I also liked that I could drop it off the night before.Waldorf Honda is my number one choice for any repairs to my car.Thanks

pinky

May 9, 2015

John is great with dealing with customer. He goes out of his way to help and ensure the customer is taken care of. Great guy.

Honda Pilot

May 5, 2015

Robert went out if his way to ensure I had a free rental car when my car was not able to be repaired on schedule. Excellent service.

Ladyluck

May 4, 2015

John Mohammed provided outstanding customer service in a timely manner. Mr. Mohammed was very knowledgeable of what services was needed with my car. Thanks in advance for hiring a GREAT Guy!!!!!

Char

May 2, 2015

From the moment I pulled into the bay, I was treated with respect. Bernard kept up to date with status of my truck every step. His professionalism, I cannot question not have a second thought of how I was treated as a customer. I was to by a co-work, that this Honda location was the best. I will return in the future for service with both of my Hondas.

Sandy Capps

May 1, 2015

We have used Waldorf Honda for many years now. Their service department always takes good care of us. They tell what they recommend to keep our vehicles running well and safely. So we appreciate that they take the time and effort to watch over our maintenance.

curlyrider1

Apr 30, 2015

I made an appointment and thought I would be there forever, waiting. Was greatly surprised to find my vehicle was ready in an hour. They took my car, on time, found the problem, called me to get verification, and I was done. I actually had been dreading the experience, but so glad it turned out well.

kimbe58

Apr 29, 2015

The salesman Greg Smith was very accommodating. He found the exact Honda CRV EX-L I was looking for. He was friendly, easy to work with and made my car buying experience very pleasant. Greg synced up my iphone with my Honda and made sure I was familiar with the controls. When I went back 5 days later to have the side molding put on my Honda, he met me outside when I pulled up. I am so happy with my Honda CRV !!! I would definitely recommend this dealership.

Pmmurray

Apr 24, 2015

Don't buy your Honda at Waldorf Honda if you expect a good service department. Toyoto Waldorf is so much better. I called for a 7:00 a m appt & was first in line for routine service that took two hours. Toyoto you're getting me back. So much better. Auto is better too. So sorry I left you to buy an Accord.

Tameyka

Apr 23, 2015

I was very pleased with the great customer service that Bernard provided. He was very helpful and informative. Also, Bill (the shuttle driver) was very friendly.

Art

Apr 22, 2015

Great service ...fast and friendly ...recommendation was honest...car wash after service was convenient and price was ok...wish you guys send out or email coupons

Crystal89

Apr 21, 2015

Great customer service. When I bring my vehicle in for its maintenance, I always look for Robert. Robert is always on time with follow-up calls while my vehicle is in his care. Thanks once again for the wonderful customer service!

acd

Apr 20, 2015

Whenever I come to this location, I always have a positive experience. Bernard was very helpful, as well as the entire crew in the service center department. Thank you again.

AF retiree

Apr 20, 2015

Customer service and attentiveness to follow-up calls related to the repair services were excellent. I was kept informed regarding all details related to repairs and felt that the technicians and other staff were doing their very best to perform their jobs as efficiently as possible.

scottst67

Apr 18, 2015

Great experience. I felt like I received a great deal . My wife is very happy with the experience also. I love the gas mileage. Would Def recommend this dealership.

imxgi

Apr 17, 2015

Great customer service and work done in a timely manner. I love my CRV. I go to the Honda dealer for all my repairs. Employees are very helpful and professional

Steviesmom

Apr 17, 2015

Fast & Friendly....thank you! Had a basic service and was in and out in no time. Everyone was excellent. Will be coming back. Thank you again!

rfr

Apr 17, 2015

Been coming here for service since buying my CRV from the previous dealership owner. No one else has ever touched my car for service. Always fixed or serviced right, on time and for a reasonable charge. Staff is always professional and friendly.

Crash

Apr 16, 2015

Fantastic service!. Mr. Bernard and his team keep me updated on the status of my Acura. I had a hard to find engine oil leak and the team fixed it first time. Before that my car was at AAMCO for a while and they could not find the leak. I Was very impressed with the Maintenance Technician who took the time and showed me where the leak was coming from through the use of the engine Illustrated parts breakdown. They also have their Technicians go receive continued training. This is so important! Just impressed with the whole team. Very professional. THANK YOU. I drove the car from Maryland to Memphis Tenn. with no issues. Highly recommend Waldorf Honda for repairs of your Honda. Finally this car is going to my son. I may consider buying a good used Honda or Acura. ....

Nick678

Apr 15, 2015

Honda serviced my vehicle and fixed an issue. Bernard has excellent customer service and kept me posted during the entire time they had my car.

Veronica

Apr 15, 2015

I arrive in the late afternoon for a 10,000 mile service. They were friendly, accommodating, and service was quick. I thought I would have to leave my car and return the next day....but they assured me I would be out out there in 90 minutes or less. Well, 50 minutes later I was at the cashier paying for my service!Not the prettiest environment, but clean. Offers coffee, tea, and water complementary. I toyed between Waldorf MD and Capital Heights MD for my service, but I can honestly say that I chose the right place!

Jackie 4

Apr 14, 2015

I dropped my pilot off and was told about 1 hour and they were just about on time. Great service and friendly atmosphere. I will be going back.

Vicky50

Apr 14, 2015

I would recommend Waldorf Honda to everyone I meet. They are a 5 star service provider!! Thanks go out to John Mohammed for his excellent and professionalism !!

Bob

Apr 14, 2015

When I left my car I fully expected my bill to be around $ 800 for routine maitainance. When I returned to pick up the car the bill was just over $ 400. In checking my records Bernard discovered I had had some of the planned work done recently and removed it from the schedule. I was really impressed with the honest, positive and effective work I had done. Thanks for catching the duplication before I paid for unnecessary work.

linda j

Apr 14, 2015

Needed oil change and service light was on. Had 20000 mi service and they found other things needing service. Bernard kept me informed and car runs great.

blanca moran

Apr 12, 2015

excelente servicio de cambio de aceite de mi tranmission de mi honda odyssey buenisimo servicioprecio magnifico gracias por su amabilidad y atencion no tengo ninguna duda en recomendar a mis amigos en que los visiten se que quedaran satisfechos como yo espero visitarlos pronto gracias

Ceclia72

Apr 10, 2015

Brought my vehicle in for an oil change and waited a very short time, not over priced and very satisfied with my overall experience there. Will definitely be taking my vehicle back to Waldorf Honda for all my service needs.

wgkj1974

Apr 8, 2015

Every time I go to this place, they r always wanting to please U! excellence work and timing was a normal time .. I made my other appt.

DUCK63

Apr 6, 2015

Brought my Honda in around 1:00 p.m. Waited maybe one hour 1/2. I was so comfortable I did not want to leave. This happens every time I bring my car to Waldorf Honda.thank you!!!

Trent

Apr 1, 2015

My representative told me that i was leaving with a new car and that's exactly what happened,i don't get that told to me often.

spice1971

Mar 30, 2015

Hal Stephens was my sales representative for this sale and he did everything in his power to make the purchase a success. He was very knowledgeable about the vehicle, pricing and my needs as the buyer. he was very honest and didn't try to force me to get something I didn't want just to make a sale. Hal was very respectful and helped me every step of the buying process by ensuring I spoke to the right people like Michael Counsel, Store Manager, Maria Perez and Rebecca Byrd in Financing. I had an awesome experience with them all and I definitely recommend others to head over to Waldorf Honda on Crain HWY.

rlerwin.reatgmail.com

Mar 30, 2015

Worked with Abe on the purchase of a new Honda Pilot. The transaction was a pleasant experience working with Abe. Abe was professional as well as personable and knowledgable. I would recommend Abe to anyone.

c_salters

Mar 26, 2015

Had a great experience at Shockley Honda. Our salesman Bill Collins was wonderful and was able to get us everything we needed. Could not have asked for a better car buying experience.

Laura

Mar 25, 2015

Very knowledgeable about the Honda line of cars. Worked to meet my request regarding exterior and interior color matches. I hadn't purchased a car since 2004 and the pricing was very different than I remembered; however, Greg negotiated with management and was able to keep the price pretty close to what I was prepared to pay. I left that day driving a 2015 Honda Accord EX-L.Thanks.

Denise

Mar 24, 2015

I came from Baltimore all the way to Wardolf. After speaking with Bill on the phone without even knowing him he sound confident at what he do & that made me feel confident. Well I saw a Honda Accord online & I had my mind set on. At first I didn't or wouldn't test drive anything but the Honda, long story short Bill made it possible & I walked out with my 2010 Honda Pilot & I LOVE IT! Thanks Bill!!!!

tommig1506

Mar 24, 2015

On February 12, 2015 I signed a contract for lease with Honda with Mike Council. The contract said $3,000.00 down and a lease payment of $333 for three years. If I went over 12k miles per year, I would need to pay $0.12 per mile. On February 24, 2015, Tyler (financing manager) called me and told me that my lease was incorrect and I needed to sign a new one. He also called my house where my mother spoke to him. At that time, I contacted the Maryland Attorney General's Office and my own private attorney. They both told me I did not have to sign a new contract and that I was entitled to my car and $3,000 back if the contract was null and void. Tyler called and left a message on February 28th. I spoke to Tyler on March 2nd and he said the error was on the extra mileage. He said Honda's policy was for cars of the value I had to be $0.20 per mile. I told him I did not agree to these terms and asked what my options were. He said he would have his boss call me. His boss, Mike Council, called me a few hours later and told me I could NOT return the car because they had already completed work on my old car. I told them that it wasn't my fault they completed work on my car and that I wanted it back with a certified check for the $3,000. He said that was impossible and that I needed to bring the car back the next day. He asked how many miles were on the car. He then became irritated and starting making accusations. He said he "wasn't used to doing business with someone like [me]. It was an honest mistake and [you're] trying to be an opportunist." After several more statements like this (I continued to say I will bring the car back tomorrow) I told him I would be contacting his boss. He then became very apologetic and said "well we can work something out." My family and I spoke to his boss and came to an agreement to have them pay part of the difference for the overage cents per mile. I came in, signed the new lease with the correct terms and collected the difference on March 9th. (I had an appointment with the owner, Danny Moltz, on the March 5th but the dealership closed to due weather). I worked with Bert Bowen because I refused to see Mike Council. I was told on March 9th that my vehicle had already been sold on March 6th. Therefore, I would not have been able to have my car returned to me if I chose not to move forward with the lease. On March 12th, I received a notice from the MVA for an insurance violation on the car that I had SOLD to Honda. I had to contact the MVA and let them know that I had insurance but my tags had been transferred to my new car. They closed the case after looking up the records for my lease. On March 23rd, I received a check from Waldorf Honda for a Registration Refund. They could not register my car because of the violation that had been filed (due to the amount of time that lapsed between my purchase of the car and their processing of the paperwork). I called and asked to speak to someone with registration and they transferred me to Debbie's desk but she did not answer. I called back and they transferred me to Mike Council. At this time I explained what happened and told him that I would like them to process the registration for me like I paid them to do. He became disrespectful and indignant and said the following: "your delay caused the insurance problem. Instead of being honest, you were an opportunist." He said that I was immature. When I told him that he was being "very mature" he said "Thank you, I take that as a compliment." He told me "you should record your conversations to see how you sound." "You're a teacher - [with all these problems] - what is the common denominator?" At this point I told him I had NEVER been spoken to by a manager of a business this way and that I would again be contacting his boss. He said "yeah have your mom call him. Do that!" I called and left a message for his boss on that same day, March 23rd. I told him who I spoke to, what he said, what I would like done, and I asked him to call me back. I still have not heard from him. On March 24th, I called the MVA to inquire about registering my vehicle. They informed me that my tags were still registered to my old vehicle that I sold to Honda. They told me that Honda never paid the transfer fee for the tags and so I was driving around illegally. They told me that Honda should have NEVER have placed my old tags on my new car until the paperwork was processed. I should have been given temporary tags and a temporary registration (they originally gave me these but took them back when I said I wanted to transfer my tags). I have a temporary registration from Honda for my old tags on my new car but somehow that is illegal too. Will absolutely never do business with Waldorf Honda (or any other dealership owned by the same person: Waldorf Ford, etc) as long as Mike Council is still working there.

mskim3000

Mar 24, 2015

This was my first time ever purchasing a new vehicle from a dealership and Mr. Josh Luck was very courteous and informative with the products. Thanks again!

vc1886

Mar 24, 2015

Ms Brown was very nice and she got me in a used car within the hour. I never had service done so fast. Great job!

My Bowie

Mar 23, 2015

Went for routine maintenance on a Friday afternoon. Tony Reese explained in detail what would be done and exactly what it would cost--no surprises. I was in and out in a reasonable amount of time. On the way home a warning light came on, and despite the fact that the service department was closing in a few minutes, they told me to come back. Tony took a look and fixed the issue with the push of a button. I didn't even have to get out of the car. He then explained what caused the problem and sent me on my way. I bought my car here (Connie Mickens was great), have it serviced here and have only had positive experiences.

LBrown826

Mar 23, 2015

Last minute maintenance needed on my vehicle before I headed out on a road trip. Honda service dept were very accommodating. Prompt estimate provided and services were completed with no delay and the staff were informative and friendly. I recommend Honda service to everyone.

minivan2015

Mar 23, 2015

Connie was extremely nice and helpful during our stay at Waldorf Honda. I would recommend talking to her when you go in. Very friendly and even showed us the Blue book value for our car if we were to try and sell it ourselves.

Moses

Mar 23, 2015

Robert and Bill went above and beyond to provide my husband and I an awesome buying experience. They answered and addressed all concerns we had to provide us with peace of mind during the buying process. Overall I am pleased with our decision to purchase our Certified Honda Accord with their dealership and would recommend them to others.

Woodard2

Mar 22, 2015

My wife and I purchased a new 2012 CRV and three years later we purchased another new vehicle 2015 crosstour and Mr.Saeed Satterwhite was the salesman in both purchases he's a excellent salesman who made my wife and I very comfortable and Mr. Saeed Satterwhite needs a thumbs up.

shgrant

Mar 22, 2015

I dropped my car off worried about what was wrong and the price however John comforted me and told me that he would call me as soon as they figured out what was wrong. I was surprised how fast the work was done and when I got my car back the noise was gone. Thank you John and Honda crew :)

sonjune

Mar 20, 2015

I've purchased a few cars in my life time but I can honestly say this was the most pleasant experience ever!! I was in and out in less than three (3) hours and the majority of that time was used to select the car I purchased. Saeed Satterwhite, Rebecca Byrd, Maria Perez and Mike were extremely professional and provided great customer service!! I would definitely recommend this dealership to family and friend.

cbur

Mar 20, 2015

The old bait and switch we were told a fake story about why the car was brought back but being sold as new. 3 stories one the buyer hated the color, then title issues, then a deployment issue Of the family that bought it. Didnt find this out till later. The salesmen told us it came with navigation it doesn't. We get home and also find it has coffee stains and stains elsewhere in the car. When called about the stains and damage to the head unit we were told it could get remedied at out appt friday. When we called about the lies about what our "new car" had (navigation) we pretty much were told sorry about your luck. Waldorf honda will promise you the moon and give you a crap shoot. So i called to complain to honda corporate and they slipped up and told me it had a prior claim on a windshield problem... huh i should have known there was something super fishy when they couldnt show me a car fax on a van that is technically used. End of story the other reviews on this site are paid for and waldorf honda is garbage.

Msgore86

Mar 17, 2015

John in service was very good to me and my accord had a tire blowout and he gave me the best price on a new tire. A dealership gave a better price than independent tire shops, I was amazed but this dealership is very good to their customers.

Lashondra

Mar 17, 2015

Maria provide me superb service! She was very friendly and attentive to my needs. I walked away extremely happy! This is by far the best buying experience I have ever had. Thanks HONDA WALDORF! :)

Honda owner

Mar 16, 2015

The service was not as long of a wait as I thought it would on a Saturday morning. The service advisor John Mohammed went out the way to get me a ride to another appointment up the street, less than a mile away. I also love the fact that they provide shuttle service.

j203824008

Mar 16, 2015

I am extremely satisfied with the wonderful service provided by waldorf Honda. I'll always take my car to them in future for all service needs.

andytru

Mar 13, 2015

This was by far the best car buying experience I have ever had. I purchased a used 2004 Honda Civic and I could't be happier. Every person I met was friendly and made purchasing this vehicle a very pleasant experience. I highly recommend the Waldorf Honda dealership.

jkw

Mar 12, 2015

I am a repeat Accord buyer with Waldorf Honda. All the team members I encoutered were friendly and helpful. The buying experience was quick and painless; I was in and out within 2 hours with my new Accord. My sales associate, Steve, did a wonderful job. Would recommend Waldorf Honda and Steve Newman to anyone who is in the market for a great car.

sikwitit73

Mar 9, 2015

I am a repeat customer, and will remain one with waldorf honda because of the outstanding job my salesman did the FIRST time i bought a honda back in 2003. The waldorf team is great!

krystal303

Mar 7, 2015

Everyone was above and beyond friendly and made the purchase of our vehicle that much easier. From my initial phone call and continued sale with Robert Banks, to the Sales Manager Bill Collins and everyone else we met, we were very pleased and would recommend this dealership to everyone we know. Thanks for all your help! We love our new car!Krystal B.

Jon D.

Mar 7, 2015

From the purchase process to the service this dealership goes above and beyond. Terrance Jones sold me on a great deal and Robert Hersh always gives me a reason to return here for service. Thanks Guys!

Blue sky

Mar 6, 2015

i am satisfied when I get my car's service in Waldorf Honda. Friendly communication, good and fast service!!! I would like to recommend to everyone

pumpkin487

Mar 6, 2015

I'm always greeted with a smile. I've been coming to Waldorf Honda for about 5 years now. The sevice is always amazing. The employees always go above & beyond their job. -Many Thanks Ms. Davis

Jill J

Mar 5, 2015

It was quite I ironic I had previously disreguared there letters and on this day I just happen to open it. Needless to say Ms. Deborah Brown was a real blesing she got backed to me and approved with in and hour. Ms. Brown went as far as to ask me what features I want and even as long as my list so accomadated me and there were even some extras. I was in and out the dealer in less than a hour and on the road.

GMAC

Mar 2, 2015

The time I spent with Abe talking about the Honda, I found him to be very helpful and informed on the vehicle I wanted and others that were offered.After deciding to buy the right one for me, Abe helped me set up my bluetooth and made ever step very easy. I do think he is a special salesman and would recommend him and this dealership to others.

Oliver

Mar 2, 2015

Waldorf Honda is under new management. They have a great product - Honda and the traffic through the dealer lot and in the showroom attests to the desirability of Honda vehicles. A large sales staff is increasingly well trained and in the process of learning how to deal with both high volume and a very diverse customer base.Our sales person, Saeed Satterwhite, is one of the best I have ever dealt with. He is extremely knowledgeable about the vehicles he sells and understands the ever more complex technology packages that have become part of the vehicles he sells. Most important, Saeed listens to his customers and responds to their needs and concerns . . . and he is patient. He was willing to answer all of our questions and permitted us to drive several vehicles in order to let experience their features first hand. Once the sale was made, he spent still more time with us helping to set up the technology and making certain that we understood the basics of our new Honda Accord's operation.Sales managers Bert Bowen and Mike Council did a great job backing up their sales staff, discussing our needs with us, answering our questions, and brokering the fine points of a deal.If there is any sticking point in the whole operation, it is in the nitty gritty of doing the paper work that finalizes the deal. Because this is a high volume dealership, and I understand that volume is the name of the game in the auto business these days, the "closing" procedures are a bit cumbersome and designed as a "one size fits all" process . . . and several issues come up at closing that have not previously been discussed by the sales person. After the sale is already in process, then a staff member is introduced whose job it is to upsell a variety of ad-on features. Similarly, service plans at additional cost are not introduced until the very last stages of the closing. These procedures seem to contradict all the earlier vows of transparency in the process and leave staff members charged with these responsibilities in a very uncomfortable position caught between the dealerships procedures and the customer's real needs.We like our new vehicle and look forward to working with Waldorf Honda's top-ranked service department. Would certainly recommend this dealership to others in Southern Maryland looking for Honda products. Appreciate the efforts the owners are making to turn this into a truly top flight Honda dealership.

HondaGirl

Mar 1, 2015

He was very nice, friendly and a helpful person who went above and beyond to help me out . I really appreciate what he did. I came in doubtful and left with a car.

wilhelminad

Mar 1, 2015

I took my car in for an oil change. I was offered complimentary drinks (coffee, water). When I told the service person that I needed to be somewhere by a certain time, he called the coplimentary shuttle person to drop me to my location.

Beard

Feb 28, 2015

This is the second vehicle that we purchased from the dealership. Sherry Schoo was our salesperson the first time and she just as friendly, professional and courtesy as the first time.

Nisha

Feb 26, 2015

I felt very welcomed and my salesmen was down to earth.Made me feel comfortable and very at ease with purchasing my vehicle. I appreciate all the help i received in getting the car I wanted especially the hard work my finance advisor put in.Thank You !!!!!!! ;)

gnadtn

Feb 25, 2015

Each time I arrived with no appointment I am met with a great attitude by Robert Hersh. I appreciate being told the truth and I feel that Waldorf Honda does a great job earning my trust. I feel no pressure for unnecessary repairs and have experienced ZERO hidden costs. I have been a customer for over two years and will continue to do so.

bking1.1

Feb 23, 2015

We have been a member of the Honda family since 2001. Our most recent purchase of a 2015 CRV was conducted by staff that was very friendly and the quality of work and customer service were excellent. Josh and Tyler could not have been more helpful. Waldorf Honda always will be our dealership of choice and we would not hesitate to recommend Waldorf Honda to our friends and family.

Lyn

Feb 23, 2015

I worked with Harold Stephens in the purchase of my new CR-V. I had a web service price which was very low and accepted with no "extras" mysteriously added into the package. I requested a specific color and they had that car delivered from another dealer! I would definitely recommend Waldorf Honda.

ckp4601

Feb 23, 2015

Love it, it was so easy buying a car here, this is my first Honda but will not be my last. Darin in used cars from Waldorf Ford took me up to the Honda dealer and I had a USSA paper. It was so easy

JAB

Feb 21, 2015

The sale man was very friendly. He was willing to work with us to try get what we wanted for the price range we were looking for, Overall my experience was excellent. I would refer my friends to Waldorf Honda

car

Feb 21, 2015

I Didn't rate quality of work since I haven't had work done at this dealer. The other ratings are based on the purchase of a vehicle. All the folks were very cordial, knowledgeable, and professional. The professional team of Hal Stephen, Danny Moltz, Maria Perez, and Rebecca Byrd were outstanding. The information was clear, understandable, and rather complete . They all were very patient and handle all my concerns and questions. It was a comfortable experience! Thanks!!

Tony

Feb 20, 2015

The staff were very friendly. Harvey helped us find a great car at a great price. We are very happy with our purchase. They provided clear and conscise information throughout the whole buying process.

MsMVP

Feb 19, 2015

I have taken my car to Waldorf Honda (previously Ken Dixon Honda) since I purchased my 2001 Honda. These people, from the greeters to the mechanics to the cashier are the most pleasant people to work with. In these days where customer service is a rate thing, I feel most at home at Waldorf Honda. I am never pressured into additional costs; always told exactly what is wrong with my car and always given sound advice.I feel at home, as if they are "friends". I now have a 2011 and on my way to a 2016. I'll never take my cars anywhere else.

Pearl

Feb 19, 2015

I am always satisifed with the service and staff when I bring my car in for routine maintenance. If I have an issue, they always resolve it. The staff is very friendly and competent. I highly recommend this dealership.

Jeanne

Feb 19, 2015

I always get great service whenever I come into the Waldorf Honda Service Center and it is always a minimal wait time when I don't have an appointment.

Tay41

Feb 18, 2015

It was a great experince. Makes you feel very welcome and proud to own a Honda from there dealership. God bless every one there and every employee

GAF

Feb 17, 2015

My Service Advisor John is # 1. He treats you with respect and explains all of the needed service work details to you. My experience with the shuttle service was also great. Keep up the good work guys. :)

Blincoln

Feb 17, 2015

They always are up front about costs and repairs and take fantastic care of my car. They are extremely friendly and helpful. Wouldn't trust my car with anyone else!

Brian

Feb 16, 2015

My wife and I went to look for a new car and planned on shopping 2-3 different dealerships. We started with Honda because we knew how long the process can be and wanted to start with the model we liked most from online reviews. We test drove 2-3 different CR-V's and really liked them. Hal and Mike were not pushy at all which we both like. They both knew a lot about these models and their knowledge turned out to be very helpful. We knew Honda does not deal as much as other places and we also knew it is because of their high quality. We found Hal and Mike to be very fair and honest about what they could and could not do for us. We really liked the touring model and even though it was out of the price range we wanted to go they still worked with us and met us most of the way., Rebecca in financing was also very knowledgeable and friendly. We have only had the car a few days but so far we both love it.

Mrs. Lady E

Feb 14, 2015

Saeed made my car buying experience very comfortable, stress free and enjoyable. I will be recommending Waldorf Honda for sure to my friends and family.

Sharon Harley

Feb 13, 2015

I had a rewarding exexperiencebuying my new Honda CRV. Seed was very knowledgeable about the car and service options. I would recommend. Him to all. my friends and family.

ccreds

Feb 12, 2015

I always visit Waldorf Honda for service appointments on my Accord. I've worked with John several times and before that I worked with Bernard. They are both friendly and accommodating. Thank you for your wonderful customer service and the great work your team performs on my car!

andrea

Feb 12, 2015

Took my CRV in for a recall, tire rotation and oil change. Excellent customer service and done in a timely manner. Thank you so much!

deborah speight

Feb 12, 2015

Worse repair experience ever! Took a week for parts to come in. There was no loner car available for me to use. When employee finally called me to say my car was ready, there was still problems regarding the repair, car not fully repaired. Very expensive repair cost, plus there was a price difference of over $150.00 dollars then what was quoted to me in the beginning.. When I got in my car to drive off, I immediately noticed a part missing from my car and informed the employee who asked the mechanic that worked on my car where my part was. He didn't have a clue where my part was. Now I still have to bring my car back for further repairs and to replace the missing part that was lost during the repair of my car. Unbelievable!

tamleigh13

Feb 11, 2015

I had the greatest experience purchasing my New 2015 Civic from Honda-Waldorf all thanks to our wonderful, friendly & Knowledgeable Sales Professional, Abe Gueye. Not only did he make the whole experience fun but while waiting for finance, he showed me how to work the touch screen in the car and other cool things I had no idea the car did. It was a wonderful comfortable experience for this first time new vehicle owner and I would 100% recommend Honda of Waldorf and Mr. Abe Gueye. Thank you so much for all your wonderful help.

calypsokid2011

Feb 10, 2015

Greg was very friendly, knowledgeable, and helpful. He ensured that we were adequately familiarized with all the controls of the vehicle. We love our new CRV.

Cilla

Feb 9, 2015

Great service experience everytime. Very professional and courteous employees. Sometimes it's a long wait but that doesn't bother me because that let's you know a lot of people like Hondas.

JJ1025

Feb 9, 2015

I very much appreciated the fast, friendly service in purchasing a new vehicle. I highly recommend Honda of Waldorf and Greg Smith. Love my 2015 CRV!

Dawn

Feb 9, 2015

People always say never take your car to the dealership for service because of pricing. We always want and can sometimes find cheaper pricing with good results. But, I like going to Honda in Waldorf because the staff is always friendly and helpful. They aren't pushy and I trust them. Besides that, the waiting area is clean, convenient, and comfortable!

Diva

Feb 8, 2015

We had the greatest experience buying our Suv this week thanks to Ryan Ignaszewski.Ryan made it easy by walking my husband and I thru the car buying process step by step explaining each detail. Ryan was very professional ,very polite and very patient. We are going to recommend all of our family and friends to Waldorf Honda because of Ryan's customer services to my husband and I. Thanks Ryan.

Rober5860

Feb 7, 2015

Got me approved in seconds even with not so good credit, and that was the shortest time we ever spent at a dealer and we went after used and got a brand new car instead and cheaper!

Pat

Feb 6, 2015

My service took half the time that was initially stated. Everyone was very professional and friendly. Will use the service department form my future needs.

Katie

Feb 5, 2015

After a few bumpy experiences with other dealers, Waldorf Honda and salesman Harvey McSwain were a total pleasure to deal with. Harvey took time to get us absolutely clear on warantee details and more, talked through pricing in fair and open terms, and was out in the cold giving the windshield a last windex while we were working on financing. His professionalism and personable style was wonderful. They called with a question to get the MVA paperwork perfect, and have been prompt and helpful all around. We are very happy with our car and with the experience. Thank you!

kho

Feb 5, 2015

Waldorf Honda has really excellent services. This is a good service center and dealer. They are professional. Very popular. Good price decent staff service. So I love Waldorf Honda.

vharrington

Feb 5, 2015

Great Dealership, nice people and thank you Josh Luck "sales professional" for following up with us and encouraging us to purchase such a wonderful vehicle! Thanks : )

Lrskarwecki

Feb 5, 2015

I absolutely loved my experience with Harvey! I would have to say that the wait was well worth it and I would recommend anyone to him especially ppl that are having a hard time getting approved at other dealerships just like I did!

Chuckh

Feb 5, 2015

I can really say Harvey customer service was excellent. He was a pleasure to work with. Made my purchase smooth and quick. He really looked out and worked hard for me!!!

alykats

Feb 3, 2015

The process of purchasing a vehicle, new or used, would have to be on my top ten least favorite things to do. Maybe even my top five. But I am happy to say that Sherry Schoo and Waldorf Honda have changed my perspective. My husband and I visited three or four times taking several test drives before finally choosing a vehicle we were comfortable with. Sherry and the rest of the sales team were very pleasant, accommodating and understanding. I appreciated never being pressured or given a smoke and mirrors sales pitch. We are very happy with our Honda Odyssey and I think I actually am looking forward to visiting again soon to look at the new Honda Accord for our second vehicle. Thanks Sherry!

Dallas

Feb 2, 2015

For the first time, I visited Waldorf Honda and received excellent service. Robert was kind, friendly and professionally. . I would definitely recommend Waldorf Honda to anyone whom is looking for service for their Honda.

Ginger

Feb 2, 2015

Our experience in purchasing the 2015 Honda CRV AWD EX was relaxing and rewarding. Bryanna professional service provided the right atmosphere to make this a relaxing and enjoyable time in purchasing the vehicle. The best part about her was that she was able to have a conversation about something other than the car. Maria even provided a USB charger for my daughters phone which was dying, and did research on options while we were there. The best part after the decision to buy was financing with Tyler. Tremendously quick.

StevePaul

Feb 2, 2015

All the people I spoke to or interacted with were very friendly and polite. They completed my service in the timeframe promised. I would like to have had my car cleaned before I picked it up. All the road muck on the body and wheels stands out with my brand new tires.

edith patterson

Feb 2, 2015

I had been searching for a Honda CR-V for several months and knew what I needed and could afford. The online searches were helpful and the reviews of customers critical in my decision to visit Waldorf Honda. I was not disappointed by the results and felt very satisfied as I drove away from the showroom. Ryan Ignaszewski and Tyler Manual were extremely professional and always appeared to do the very best for me - the consumer. I would gladly recommend them to my friends and acquaintances.

earnest.l.fryeatgmail.com

Feb 1, 2015

Always helpful and very knowledgeable service writers. I want to give individual thanks and appreciation to John Mohammed and Bernard Dixson who are exceptional, very thorough and always gives me the bottom line up front which I appreciate.

mitchgail

Jan 31, 2015

Excellent customer experience. My wife and I never felt pressured at any time. Greg and Maria were very friendly and accomodating. Even though we just meet them, it was as if we had been friends for a long time. I would definitely recommend Waldorf Honda and especially Greg and Maria for anyone looking to purchase a new car. Rebecca in finance was also terrific and pleasant.

Y.S.

Jan 27, 2015

Thanks to Tony Reese and the HONDA Service Team for a positive service experience! My vehicle was serviced and my concerns were addressed in a timely manner. Kudos to Tony and the service team for a job well done. Keep up the great customer service!

Tameika

Jan 26, 2015

I have been using Waldorf Honda for almost a year now. The staff is always very friendly, I just want to particularly give a shout out to Gayle, who was very personable and so nice! It was as if we knew each other for a long time. Her friendliness made my day and I did not mind that I had to wait for a hour and a half (came on Saturday morning which is always busy). I am very happy to own a Honda. It has been my best car so far

Bob

Jan 26, 2015

I can't say enough about the Customer service of Sherry Shoo. She worked with me all through the process. Replying to my E-Mail requests and phone calls. She is a great asset to your sales division.Bob Bowles2015 CRV owner.

Melica

Jan 24, 2015

Mr.Bernard is so wonderful. He listen to my concerns about my car, he takes care of all my concerns, never have to wait for a long period of time, he just so great couldn't ask for no one better than to take care of my car!

Barb

Jan 22, 2015

I took my car in for a 30k maintenance. The cost was explained upfront along with an estimated time for completion. All expectations were met. Not only is Honda a great car, maintenance costs are so reasonable. When you partner that we great service, what more could you ask.

Diana

Jan 21, 2015

Very friendly, accommodating service! I have always had a wonderful experience with Honda. I definitely reccomend them! They answered all of my questions. They also provide shuttle service!

CRVMom

Jan 21, 2015

Our shortest purchase ever, 3day process: 1 to choose, 1 to find, 1 for paperwork.Excellent genuine customer service, felt very well respected and accomodated. Everyone appears to work well together, they help each other, a 110% better experience than some other dealerships we've seen. Josh was our charismatic salesperson and Saeed really helped us look at options when Josh was unavailable so our wait time was zero. They located a vehicle we wanted, did not try to force us to buy something we didnt want/need. They honored our USAA discount without complaint and suggested other discount programs, whereas other dealers denied knowledge of USAA, Navy Federal, and military discounts even if their deaerlship is clearly listed as a particpating dealer in their own showrooms.Highly recommend this dealership! Ask for salesperson Josh.

JhayDC

Jan 20, 2015

Had to go and get my oil change done yesterday. Tony gave me a heads up that it may take a few hours to get it done since there were a lot of customers waiting. However, there was the shuttle service that can take me to the mall to kill time. Tony called once my car maintenance was done and the shuttle service picked me up from the mall. I appreciate this great customer service.

Morbious

Jan 19, 2015

Lets start with I needed a last minute Saturday appointment because I forgot my oil life was coming close to 20% and the wrench was about to start flashing on my control panel, well I was able to make the appointment just fine. I arrived and just thought I needed a oil change an always tire rotation thinking I had already had a 30K maintenance, which I was wrong and the service technician was more than happy to show me my previous service record. This is customer service and my and my 2014 Honda Pilot appreciate the service.

Nails585

Jan 19, 2015

Where do I start, I guess I'll start by saying KUDOS to "Mr Bernard Dixson" he's the reason I drive "30 mins" out of the way to get my car service here at Waldorf (Ken Dixon). I have at least 2 other Honda dealer less than 15 mins from my house. I know I'm not the easy customer to impress w/ excellent customer service after being a Customer Service Manager for MACYS, and Customer Service Lead for NORDSTROM who is know around the world for their EXTRAORDINARY customer service, so again Mr Dixson never fails to make me feel like I just left the RITZ Carlton.

HybridCustomer

Jan 19, 2015

Deborah was very helpful from start to finish. I received a letter in the mail regarding their Fresh Start program. I honestly didn't think I would qualify for a vehicle. Not only did I qualify, Deborah provided me with wonderful options and kept me within the price range of what I wanted to pay. The process did not take long at all because Deborah had the majority of the paperwork completed by the time I arrived. I was in and out in less than an hour. Now I have a wonderful hybrid vehicle, that is very affordable and reliable. I am an extremely satisfied customer! Thank you so much Deborah for all of your help and excellent customer service. :-)

Erin10471

Jan 18, 2015

Tim made the process of purchasing a new car very easy for me. He was also very knowledgeable about the car I wanted and was able to show me how to use all the features. I will definitely refer anyone interested in purchasing a new car to Waldorf Honda and Tim!

Max

Jan 17, 2015

Ms. Bryanna Colder very well presented herself and the Honda company...She was very helpful, She has the answer and solution to every question, this resulted with a very Happy customer driving a brand new SUV out at the door. THANK YOU!!!

sjd0634

Jan 16, 2015

Tim did an amazing job with my purchase of a new CR-V. He was knowledgeable and it really showed! He explained every feature of the car and was able to easily compare different models and years. I appreciate that Tim knew my budget and did everything is his power to make my dream of owning a new suv a reality. I would definitely send friends and family Tim's way on their next new car purchase!

Jolie

Jan 16, 2015

I must acknowledge the exceptional customer service provided by John Mohammed during my most recent service. After bringing my 2012 Honda Accord in for an oil change, John reviewed additional required maintenance, made recommendations on the priority of related service and respected my need for delayed scheduling of a follow up appointment. He took care of booking that next service appointment and took extra care to book that appt. at a time most convenient to my availability. Not only did he make me feel like his most important customer, but got me in and out in record time! His professionalism and expert knowledge left a lasting impression. I've already referred him to other family members. Thanks, John for the Excellent Customer Service!

bbales135

Jan 15, 2015

I love the shuttle over to the mall while you are waiting! The guys there are always nice and understanding. Thank you Gentlemen! Also nice that they run it through the wash for you!

Frankie

Jan 15, 2015

When I walked into Waldolf Honda Civic's dealership, I was greeted By Mr. Hal. I told him what I was looking for and he went right into action. The biggest thing that stuck out to me about Mr. Hal was his patients. A few times, I was unable to make up my mind about a car, and each time I couldn't make up my mind, I asked Mr. Hal for his advice. Mr. Hal broke down every detail about car notes, style of the cars, and the reliability of Honda's cars. Mr. Hal took me on a test drive of my choice, and on that drive, Mr. Hal told and showed me EVERYTHING and ANYTHING that the car could do. Mr. Hal told me that I would be able to get a car of my choice and I did. Thanks again, Mr. Hal. Great Job, Sir.

Sasha

Jan 13, 2015

Everyone we worked with was courteous and professional. Our sales representative, Bryanna, provided a very friendly buying experience. She was very helpful, and went out of her way to anticipate and answer all of our questions as well as describe the automobile features in detail.

Upinkney

Jan 13, 2015

Went in for an oil change and tire rotation and my experience actually good. Mr. Dixson always great me with a smile and always provide excellent customer service. He always make sure I provide him with as much information regarding as possible. He always want to make sure I'm having an a excellent driving experience. He provide me any upcoming service or suggestions to make my driving experience wonderful. I really appreciate the concerns that my service provider have my car. I use to go to Pohanka Honda but now that I have Bernard as my service provider I have no need to travel up the beltway. Bernard provides excellence customer service and I have told anyone that have a honda and live Waldorf to see him when coming to Waldorf Honda. Trust me you will not be disappointed when you work with him.

chek6man

Jan 12, 2015

of good service at this location. prices are competitive with non-dealer car repair. wati is never to long and they get out as fast as possible

sdecker

Jan 10, 2015

They had car for 2 full days to replace rear wiper. After leaving my wife found the wiper went the wrong way and cleaned license plate!

Pmordona

Jan 8, 2015

It took less than 2 hrs to get the 30k maintenance done on my one year old accord. Free wifi, plenty of magazines, tv and complimentary coffee and bottled water. I love that they open and close my door when finished.

s.moore

Jan 8, 2015

I had a great experience with this, dealership on 2 occasions. The employee's are very helpful and professional. The quality of work they provided was to my standards.

nohchris

Jan 8, 2015

I purchased a new 2015 AWD CR-V Touring last night with help from Saeed and it was the best car buying experience I had. The vehicle was ready for me to view when I arrived, Saeed was very knowledgeable and explained the car's features to me and we were able to test drive the car for decent amount of time through various types of roads to see how the car drove. Most of all, I was very impressed to see that the car had a full tank of gas because I hate it when dealers make you test drive a car with an empty tank.The sales manager "Stormy" and Saeed didn't play games with price and they were very upfront and honest about what they can and can't do. We were done negotiating in about 15 minutes and I was able to purchase the car for fall less than other dealers were offering me.I didn't expect too much going into the dealer but I was really surprised by the level of service and price. The dealer isn't flashy or new like some other dealers in the area, however, they make it up in service and value. I would totally recommend Waldorf Honda to my family and friends.Thank you very much for a great experience.

phyllis

Jan 5, 2015

I was able to get a car that quickly with out a lot of hard sell. That is a BIG plus in my book and they got me a cheaper rate on my loan than my bank was offering.

DBeall2134

Jan 4, 2015

Unbelievable Professionalism by the whole Service Staff! I enjoy all of the work and dealing with the whole team!! I made my appointment showed up and they took my car right in and were done within an hour just like I was promised!!!!

missy

Jan 4, 2015

I always receive excellent services and the service department has always been great with all my vehicles. I would refer them to anyone! Thanks so much

Kristin

Jan 3, 2015

I received excellent service and the technician who assisted me was very helpful and answered all of my questions! I would definitely bring my car here again for all of my servicing needs!

toniarich

Jan 3, 2015

Once again another AWESOME EXPERIENCE with Bernard Dixson/Waldorf Honda!!! I called on the same day for an oil change & Mr. Dixson said "Bring it on in; we will take care of you"! I did & it was done in a timely manner!! Keep up the GOOD WORK!!!

Lex

Jan 3, 2015

I took my Pilot to waldorf Honda for the first time yesterday. I was told the wait would be an hour. That hour turned in to two hours for an oil change and tire rotation. They were VERY busy (Friday after lunch) and Bernard Dixson let me know how many cars were ahead of mine. Otherwise, I had a wonderful experience. Everyone is nice, the place was clean, and there was plenty of coffee!!! Next time, I'll make sure to make an appointment.

jwatkins87

Jan 1, 2015

I love my 2012 Honda civic ex. The salesman Mr. McSwain is very helpful and really professional. It was nice doing business with him. I'm really happy with my purchase.

wente002

Dec 31, 2014

I had a really good and easy buying experience at Waldorf Honda. You can tell that the people who work there love what they do and go out of their way to provide excellent customer service. Saeed spent a lot of time going over the features of my new vehicle even when he was off that day and Connie, Sherry, and Stormy went out of their way to be helpful. I found everyone to be really down to earth, yet professional and sincere. They weren't pushy at all I feel that they were very reasonable with price. I feel confident that should I have any questions or need help understanding the features on my new vehicle, that they will once again take the time to answer my questions and make sure that I'm happy with my new vehicle. With the help of the manager, Mike Council, and the rest of the staff at Honda, I had a great buying experience.

nstankovich

Dec 30, 2014

I love my new 2015 CR-V and the salesman Greg Smith was very knowledgable about the car and answered every question we had, as well as gave us a reasonable price. Also, Tyler took good care of us in finance and helped to find us a low APR. We left very happy.

Manny1474

Dec 29, 2014

At first I was pretty skeptical about coming to Waldorf for a new vehicle. I'm not a huge fan of the area but I figured, it was the closest dealer to the house so why not! Anyways, long story short Abe (the sales professional) was very down to earth and just as his job title implies, professional. I'm pretty happy with my purchase and I would be returning there for future servicing. Tyler did a pretty outstanding job with the financing paperwork as well; quick, easy and well explained.

Disappointed and Unsatified Customer

Dec 29, 2014

Not only are they not honest, have poor customer service, poor damaged vehicles, they dont even honor the online prices they have posted. They even try to slip increases in that differ from your negotiation when you are signing documents without mentioning them. TOTALLY DISHONEST. I recently purchased a Lexus GS 350 from here. Before making this purchase, I owned an older 08 GS 350. When I got there and tested the car, I found out that the trunk wouldnt open. They indicated they were aware and would have Lexus fix it. Not major. So I consented & I later found out that the car had been pulled out of repair before it was fully inspected and repaired so someone could test drive it. I should have known not to move forward with this purchase when there were discrepancies with the online price I was guaranteed/agreed to and what was the price listed on the final paperwork. I stopped the finance guy as soon as I noticed. He acknowledge the discrepancies, walked out to ask about them and came back with a story about the additional money (above the online price) being like a house purchase closing cost changes. I now believe that to be some trick they play once you are signing documents in hope you dont catch the increase. When I got home, in addition to the trunk not working, there were a few other items I could see in my well light garage. Here is where my saga begins: 1. When closing the deal, the salesman placed the temporary tags on the vehicle. So I did not notice until I got home that evening that the front license plate was screwed straight into the bumper. It was not centered and only one side of the plate was screwed in because the other hole was so far away. The salesperson had to have noticed it when he screwed in the plate but he never mentioned it to me. Apparently the front plate holder had been removed and no one replaced it. 2. The driver front side bumper was loose. The car is black and in the darkening night (it was like 6pm or so when I arrived), it looked spotless. Once I drove into my garage, I noticed there was a gap in the bumper from a missing clip. It was not totally secure. 3. At this point, I started testing everything all over again. I then noticed that the moon roof was broken. You have to play with it to get it sealed. 4. As I walked around the car under the light of my garage, there were about 6 paint nicks and 2 scratches on the passenger side door. (They agreed to fix these items. I took it in. Pointed out all the items but when they brought the car back, there were 2 or 3 of the nicks that I pointed out to them still there.) 5. Finally, I decided to review the manuals that were in the glove compartment. When I opened them, I noticed there were two sets of ES 300/350 manuals in the glove compartment. No GS 350. They took both sets of manuals and promised to provide GS 350 manuals. Ive asked at least 5 times for the GS 350 manuals that they promised they would get. Still nothing. Every time I ask about them, they are like, oh yeah, Ill see what I can find around here; I took the car in on a Wednesday for them to take it to Lexus for the repairs as they indicated they would do. They said it would take two days and Id have my car by close of business on Friday. They gave me a Chevy Malibu as a loaner (I did say that I purchased a Lexus GS 350, right?). On Friday afternoon, no one had called me to provide any type of update on the status of the car. I called at least 5 or 6 times and no one could tell me anything. I found out they NEVER took my car to Lexus until after having my car for a week. I still dont have any idea when my car will be ready. When I asked management what they would do to make it right, they said once repaired theyd give me a free oil change. UNBELIEVABLE!! As of today, the car is again in a repair shop for one of the items they fixed.

Shavon

Dec 28, 2014

I have always been a Ford owner but am very happy with my 2015 Honda Cr-V so far. Ryan was a great help and very pleasant. I would definitely recommend him. I can not remember the name of the guy that helped us with the financing but he was pretty quick and informative but we were there yesterday. Thank You guys!

ns1248a

Dec 27, 2014

Billy and Harvey helped me throughout the buying process. Both were wonderful! I received a good deal on the car and my trade in, my paperwork was ready for me when I got there, and I was in and out within an hour.

jmh

Dec 23, 2014

I really appreciated Mr. Dixson's advice for my Honda Element ,07 with 261,000 miles. I was uncertain whether to return to Honda in Waldorf after the business being sold. I was very impressed and reassured with with Mr. Dixson's professionalism and honesty. He called me today, a day later, to tell me my airbag was in. Thank you, Mr. Dixson.

bigguy

Dec 23, 2014

Amazing service Greg and Maria were amazing I was in a bad place financially about to lose my old vehicle and they worked me into a 2014 civic and will help me save money

SKH

Dec 23, 2014

Bought a Honda Odyssey Touring Elite. Hal Stephen and Mike were the most helpful. One of the best buying experiences. I wish them good luck.

HondaOdyssey2015

Dec 22, 2014

Ryan Ignaszewski was a great help in walking us through the purchase of our Honda Odyssey. Ryan was very approachable and answered each and every question we had prior to making our decision to purchase our vehicle. Ryan provided an in depth tutorial of the vehicle and walked us through all the major components of the car. He was very patient as we asked a multitude of questions, all the while our 2 year old son was bouncing around in the car! Kudos to Ryan for his patience. We would recommend Waldorf Honda for anyone looking for a new Honda vehicle. Thanks for the great experience!

GTPosey

Dec 21, 2014

My wife and I were in the market for a new car. We stopped by Waldorf Honda and were greeted by Mr. Hal Stephens...and the rest is history. Hal personality, customer service and professionalism was top-notch. Thanks to Hal, Ammie Fox and Bryan Shannon and the rest of the Waldorf Honda team. Satisfied Customer GPosey

gvhogue

Dec 19, 2014

Bernard Dixson was my service advisor. He was friendly, helpful, professional and knowledgable. I was amazed of how quick the service was completed. I would recommend sales or service to Waldorf Honda.

a.k

Dec 18, 2014

I went in expecting the usual pushy salespeople trying to sell options relentlessly despite my wishes, but I was pleasantly surprised to find that everyone I spoke with ran through the information and didn't try to push me into adding anything I didn't want. The staff seems to care about the customer. If I eventually buy another Honda, Waldorf is definitely at the top of my list.

keisha.Nicole

Dec 18, 2014

My visit yesterday was very calm and no pressure. Steve made things very easy and quick for me. I'm going to continue to come to Waldorf Honda!

rwhite2009

Dec 16, 2014

I am a regular customer at Waldorf Honda. This week I was driving by and realized it was time for an oil change and rotation of the tires, so without an appointment I drove right up and Robert Hersh Jr. greeted me with a smile. I asked how long it would take and Robert said that it would be about an hour and 60 minutes later I was back on the road with fresh oil, filter and tires rotated. Thanks to all who make it happen, and especially Robert Hersh Jr. that will keep me coming back for my regular/annual maintenance.

JGray3413

Dec 15, 2014

A great experience that started with the help of my friend and Owner Danny Moltz. Ryan Ignaszewski took it from there and made the purchasing process seamless.

SamFM

Dec 14, 2014

The internet price offered drew me to the dealership and the customer/sales service rendered by Maria was beyond my expectations. Best I've had.

bridge926

Dec 14, 2014

I have had the pleasure of having Bernard Dixson serve as my service advisor for the past two years. During this time, I have always appreciated his patience, excellent service extended to me and valued his opinions. I have so much confidence in Mr. Dixson, that I recently purchased a 2015 Accord from Waldorf Honda. In the future, I will be returning to Waldorf Honda just because of Mr. Dixson. Kudos to Mr. Dixson.

Jgs1030

Dec 13, 2014

John was my service advisor. He was friendly when I drove in and very pleasant to deal with. I had ordered 3 new things for my Cr-V and they were installed in a timely manner. Well done and thank you!!

gerry.gleckel.7

Dec 12, 2014

As an owner of two Hondas, I have always used Waldorf Honda as my go-to folks for maintenance support. They have always been timely, technically sharp and provided me and my wife with exceptional customer service. They have our complete confidence. Mr Tony Deep and his team are THE best. Again, thanks for another super experience.

Eric S Jeter

Dec 11, 2014

Had overall good experience with all who I came in contact with. Wait time wasn't too long either. Wait area was was comfortable and pleasant.

robert.dunlap.12

Dec 10, 2014

I always appreciate the excellent service that I receive from Bernard Dixon when I have my cars serviced. My last visit 12/09/2014 Bernard again was my service consultant and had me in and out in the time frame he stated.

kong123

Dec 10, 2014

Wonderful experience. Hal really knows his products. He is familiar with the inventory on the lot. My questions were answered thoroughly. Burt is a great manager who works well with his associates. Great dealership and customer service is its highest priority. -Kathleen M.

sholland228

Dec 9, 2014

I always appreciate the excellent customer service I receive when I go to this location. My last visit (12/6/14) John helped me and took time to explain everything. I appreciate his genuine manner of suggesting what was crucial vs. recommended to prepare for winter.

dchanning

Dec 8, 2014

Tim was thorough in showing our daughter around her new Civic. He knew his product, and it showed - he should be commended on a job well done! A big thanks to Steve for his added contributions! A wonderful experience all around and would recommend both salesmen to everyone!

sharon.green.7773

Dec 8, 2014

Bernard is always very helpful and goes out of his way to make sure the work I need is done. Will recommend you all to others.

ladybug7

Dec 7, 2014

her experience with the knowledge of the cause is very importantfor me to understand how to use my CRV I really appreciated your help and I felt very relaxed around her as I was looking for a new vehicle

baholding

Dec 7, 2014

Had an appointment for 5 o'clock, was originally told it would be about an hour and a half appointment but was done in under an hour. Very pleasant experience and friendly staff. Ensured I was welcomed and informed each step of the process.

gnadtn

Dec 5, 2014

I had to have a wheel bearing replaced on my 2012 Honda civic that was past the standard warranty, but Honda and the folks at Waldorf Honda worked with me to get it replaced at a fair price. Robert Hersh is who I usually work with when i come to get my vehicle serviced and he assisted me again in 5 star fashion. Robert displays patience and general concern for customers which is hard to find these days. I value excellent customer service and that is why I return to Waldorf Honda and Robert Hersh in the service department.

jsbrooks0518

Dec 4, 2014

Tilton &Janice Brooks: Our Honda 2003 Pilot was serviced to our satisfaction on 12-3-14. Our service manager advisor, Bernard Dixson,is an exceptional advisor. He is patient; caring; and cooperative with regards to our vehicle concerns, while maintaining a business-like demeanor .

sara2014

Dec 4, 2014

I recently had work done to my Honda and it was absolutely wonderful. Robert was such a pleasure to work with and did everything he could to make my experience as good as it could be. Everyone in the service department was so friendly and helpful. I highly recommend this service department.

ceagan1

Dec 4, 2014

I purchased a new 2015 Honda Civic from Waldorf Honda and it was an easy hassle free experience. I would recommend using Steve he was very knowledgeable and accommodating. Steve wasn't pushy at all. My parents have bought two Honda CRV's through Steve and I am sure they will buy their next one from him to.

cnelson1958

Dec 3, 2014

I went to buy a car and met Saeed Satterwhite. He was very knowledgeable about the Honda Fit that I bought. He offered great service.

maknodle

Dec 2, 2014

Upon arrival for my appointment to have my 2005 Honda Odyssey Touring Van serviced, I was immediately greeted by Scott Moffitt and he and another service consultant answered all my questions concerning air bags and the service "A1" notice . I was only there for one hour and they even washed my van! Great service and friendly staff!

littleftbl33

Dec 2, 2014

Steve Newman provided outstanding service. He went the extra mile to ensure that we got a great deal on a new car and I would gladly come back again.

pjackmack

Dec 2, 2014

This was my first time coming to Waldorf Honda as I typically use other merchants, because of the old addage, the dealer's are too expensive. I had just gone to Tires Plus to check out the Oil Change special from a flyer they sent me for $19.95. Of course when I got there, it didn't include full Synthetic Oil and the price for that was $59.99, but the guy said he'll give me a $10.00 discount since I had the coupon and I couldn't find a better price than that anywhere. So I decided to go up the street to Waldorf Honda, since I was going to pay that pirce, I might as well see what the dealer would charge. Imagine my surprise when they said $38 and some change (tax included). I couldn't believe it. This was their everyday price and he said he could get me in immediately. All the service reps were friendly and quite amused at my astonishment that I was getting such a good deal from the dealer. They found it quite humorous. They were all a good group of guys and laughed and joked with me. I felt very good about the service I was getting and the willingness of the attendants to talk with me about service. They didn't try to hide anything or be deceptive everything was straight forward. They got me in and out within an hour, so I was very pleased. I'll definitely go back there for my service needs. One last thing, the service rep gave me a service maintenance chart with all the dealer recommended maintenance items and he even wrote down what the current costs were and they were reasonable. The biggest cost would be the 90K service, but that will be 4 or 5 years down the road, but it isn't really that expensive either considering all they will do in that service maintenance visit. So, overall it was a good day!!!

Dymine H

Dec 2, 2014

Everyone made sure I had what I needed before I left out the dealership. Made sure I got exactly what I wanted, nothing less than perfect!

tara.mcdaniel.71

Dec 1, 2014

Where do I start...I have bought a lot of cars, but my experience at Waldorf Honda with Maria O'Neal has topped the charts. She is caring, informative, considerate, and a great person. I felt like I was buying a car from my friend. She listened to me and let me make my own decision. Everyone in the dealership was very friendly and welcoming. Please, please, check it out for yourself. Ammie Fox is awesome as well, she was my initial contact and was really the reason why I came in the dealership, she helped me select my accessories, such as remote start, and when I overlooked getting my GPS and bible out of my trade-in, she quickly recovered my items.....AWESOME!!! My finance guy was great too.

Jgs1030

Nov 30, 2014

I leased a new 2014 CRV on Saturday and it was a great experience. I would especially recommend Abe. He gave me the facts, we drove 2 cars and answered all my questions. It was the most painless experience for buying a car ever. Thank you Abe!

RobRuss

Nov 30, 2014

Great service. Employees were pleasant, friendly and very accommodating. I was in and out within one hour. They were a very professional and worked as a team.

greg_sutton

Nov 30, 2014

Bought a 2015 Honda Odyssey yesterday. This was the 4th new car I have ever bought, and by far the best experience to date. For the 1st time in my car buying experience, the sales and support staff were not pushy but rather informative. They gave us information and let us make the decisions. Our salesman, Abe Gueye, was fantastic! He kept us appraised where we were in the process, and other than waiting for the car to be prepped and delivered from a local area depot, the process was very smooth. Additionally, he was very knowledgeable about the car. There wasn't a question that he had to go find someone else to get an answer to. I would definitely recommend this dealership.

HONDA2014DW

Nov 30, 2014

I was undecided about a new purchase but Mr. Stephen approached me in such a friendly manner that I decided to see what cars were available and take a test drive.Within a few minutes ,we had located a vehicle that suited my needs and we had begun processing the paperwork. All of the personnel I came in contact with were friendly and helpful .Mr stephen is an excellent salesman. I felt no pressure and was at ease during the whole experiance and will gladly recommend him and this dealership to family and friends !

themagpuri2005

Nov 29, 2014

Wonderful car buying experience. While everyone we met were absolutely knowledgable and helpful, Bryanna certainly helped in our decision to buy the minivan. Even after the purchase, she willingly showed us how to use the bluetooth feature despite how late it was. Thanks Bryanna!

sanjay.devkota1

Nov 28, 2014

Amazing staff and friendly. Would recommend it to everyone. The guy who helped with the service was great. My overall experience was great! thanks Honda for your service.

Campbellje

Nov 27, 2014

My husband and I have bought many cars over the last 35 years and this was absolutely the easiest ever. We initially visited just to test drive a Pilot. I was undecided about which SUV I wanted. I fell in love with the Pilot after driving it. Maria was absolutely no pressure and understood that I was only looking at that point. When we made our decision on the Pilot, Waldorf Honda did not have the color in the trim I wanted. They located one for us and had it there the next day and at the price we wanted. We already had a loan from our bank but Honda gave us a better rate. Everything went very smoothly and easily. I kept waiting to see some extra fee thrown in, which has happened in the past but no everything was as exactly as they said. Everyone we encountered was extremely nice and helpful. We highly recommend this Waldorf Honda and Maria.

patricia.suchter

Nov 27, 2014

My overall experience was great! Looking back I can't think of anything I didn't like about the experience. This was my first time purchasing a new vehicle so I tried to make sure I did all of my research. I also went to Honda of Bowie and Honda of Tysons Corner but never quite felt like I was being taken seriously. Bryanna greeted me and my husband as soon as we walked onto the lot. I found the vehicle we were interested in and she ran off to get the keys so that I could test drive it. She seemed very knowledgable about the car despite being a fairly new employee. She answered all of my questions and quickly got me some sales numbers after talking with the manager. I couldn't make a decision that day but Bryanna followed up on multiple occasions without being pushy and within a few days I was back in to make the purchase. The person who handled the financing (sorry I can't remember his name) was also great! He helped me get through all he paperwork fairly quickly while explaining everything to me with just the right level of detail. Overall I had a great experience and highly recommend the staff at Waldorf Honda.

tomgaskins

Nov 26, 2014

Ms. Deborah Brown made my recent buying experience at Waldorf Honda an excellent one. She was very accommodating, did not pressure me, and took the time to answer any questions or concerns I had. I have purchased well over forty cars in my short life from all over the United States. I must admit Ms. Brown's quick response to my needs was a breath of fresh air in the buying process. I would highly recommend anyone in the market or thinking about purchasing a car talk to Deborah Brown first. Ms. Brown is a woman of business integrity and applies Best Practices to all her customer's needs.T.GaskinsUSPS

wrives

Nov 24, 2014

Terrance the salesperson listened to my needs, and showed me exactly what I was asking for. A very good car buying experience. It speaks volumes for a used car establishment to be able to stay in the vein of showing the customer what he or she wants instead of trying to always upsell.Thanks

Jennette Rowe

Nov 23, 2014

I'm very pleased with my new Honda CRV, also I want to thank Abe for all of his help. He is an excellent salesman.

M&PThompson

Nov 23, 2014

Our buying process was simple and easy! We researched what we wanted online, got an internet price quote. Maria Perez introduced us to Hal (our very helpful and friendly salesman) and we went for a test drive. Thanks to Hal and Tyler (financing), we were driving off the lot with our new car within 2.5 hours of walking in the door! Great experience!

jkvfmyers

Nov 23, 2014

I appreciated the friendliness of every staff member I spoke to and they were also professional. I was satisfied with my experience. .Thank you to Tim Crawford and the Waldorf Honda Team for working a deal for me that met every one of my needs in a new vehicle!!! Tim Crawford was great from beginning to an end. He Gave me all the possible options I...

bharris280

Nov 22, 2014

Many thanks to Tony Deep. I felt my concerns were taken seriously and problem solved. I will continue to come back for service and hope to continue to deal with Tony. He is awesome!!!

revkendrasmith

Nov 21, 2014

Hats off to Gregg Smith and the Waldorf Honda Team for working a deal for me that met everyone of my needs in a new vehicle!!! I am very, very grateful and blessed. So love my brand new 2014 Honda Accord, perfect fit, perfect price!!! I have so much more peace, now, knowing that I am driving a reliable and safe vehicle that I also love driving. I was so concerned about being approved but Gregg and the Waldorf Honda Team worked it out!! I'm trying to find a road trip just so I can enjoy my new ride. Keep up the awesome work, Gregg and Waldorf Honda!!!

Mrsrp

Nov 20, 2014

Words can not express how satisfied and content I am with the purchase. I would like to thank my outstanding sales person MR. ST Alam. He was great from beginning to an end. He Gave me all the possible options I had to fit into my budget without any pressure what so ever while being professional. Management was great as well. They were very professional and willing to work with us. I have never had such a great experience with any other dealerships. In conclusion I would like to thank MR. ST Alam, Mr. Tyler from financing and management. Great job. Please keep up the great work.

lesley.dillman

Nov 18, 2014

Everyone is always very nice and go out of their way to make sure my daughter is entertained as well, great job! Also coupons have helped as well.

HondaAccord

Nov 18, 2014

I never thought in a million years I would be the owner of a Honda Accord! But thanks to Mrs. Connie Mickens and her Manger "Mike" they made it happen. Being upside down in my current car and thoughts of being stuck in the rut with an overwhelming car not Mrs. Connie and Mike worked with me and my husband from 5:30 - 9:15 making sure I was approved and secured into a vehicle that would place a smile on my face. Did the deal work. almost twelve hours later I am STILL smiling for the work and effort the staff at Waldorf Honda placed in my favor with a brand new 2014 Honda Accord..Thank you again Mrs. Connie you are a "Sales Person Sent From Above".

Hope2014

Nov 15, 2014

I appreciated the friendliness of every staff member I spoke to and they were also professional. I was satisfied with my experience although it took longer than expected. The only negative aspect was that when I called to check on my car I was told I would receive a call back in 10 minutes but didn't receive a return call until 50 minutes later. I was told by technician they were trying to finish work. I would rather have received a call in a timely manner with realistic estimate of completion of work.

rjd31271

Nov 13, 2014

I walked into Waldorf Honda convinced I was just going to test drive the Honda Pilot. I had been in the market to purchase an SUV, done my research, and was down to 2 possible vehicles: the Ford Explorer and the Honda Pilot. Gregg Smith was very professional yet easy going. He was never pushy and made me feel at ease. Gregg had me test drive the Pilot and then called over to the Ford dealership and brought over an Explorer to test drive as well. He went over both vehicles thoroughly and pointed out all the features. At this point I knew I wanted the Pilot. Gregg sat down with me and the Manager, Mike, and discussed numbers. Usually you have to haggle the price down. They gave me their best price, up front and it was exactly at my price point. Financing was easy and I was out the door with my new Honda in no time. I highly recommend Waldorf Honda!!!

adunnock

Nov 12, 2014

Bert Bowen and Harvey McSwain are the BEST! My family and I received VIP treatment and everything felt quick and easy. All of my needs were met and I felt very satisfied after we finished the deal. Bert and Harvey made me feel like family and I really appreciate them both. Thanks Bert and Harvey!

marilyn.richardson.127

Nov 12, 2014

My service experiences at Waldor Honda are always pleasurable. The staff is friendly and courteous. The service is always provided in a thorough and professional manner AND it doesn't take all day! There were service recommendations made for my vehicle which I intend to return and have performed shortly.

bridge926

Nov 12, 2014

Terrance Jones, thank you for the exceptional customer service extended to me in purchasing my 2015 Honda Accord. Upon our first meeting, I felt at ease in doing business with you. I would like to express my gratitude for your patience (my indecisiveness with the interior) and the extra mile ensuring that everything was going smoothly. Its a good feeling knowing everything was taken care of and that you went beyond what other sales representatives would do. There will be no guessing that I will be referring to you my family and friends. Again, thank you for a great experience.

cnash20657

Nov 11, 2014

I wish I had purchased my 2015 Honda from this dealer instead of the one in VA. Lesson learned. Waldorf Honda installed my rear bumper applique. They did it quickly and were very efficient in their service process and very friendly. Very impressed. I highly recommend them!

jbreviewer2014

Nov 6, 2014

I have had such a positive experience at this dealership. I am very pleased with my new car and the service I received. They were very friendly and were able to answer all of my questions. Harold Stephen was my salesman, and I am very pleased with the service he provided me with.

mwrollins

Nov 5, 2014

From my initial communication with Ammie and the sales experience with Steve to the financial dealing with Rebecca, my experience was wonderful. Everyone was courteous and professional. I couldn't ask for a better buying experience. Thanks everyone!

a.huber51

Nov 4, 2014

Had oil changed and tires rotated the other day and had told them not to out stick in windshield and not to wash it. Well both were done. The sticker isn't a big deal. Now they washed my car with the sunroof tilted open. Got the interior soaked but the guy took care of me. Really appreciate it.

Trevelyan Floyd

Nov 4, 2014

The awesome team over at Waldorf Honda was great to me. They had the car, color and options iI was looking for. My salesman Saeed was helpful, informative and friendly. I would absolutely recommend the good folks at Waldorf Honda for your next new Honda purchase!Thanks guys!-Trev

Msongbirdno1

Nov 3, 2014

I have been coming here for years and purchased my last 3 cars here. The service is always excellent and timely.they always let me know what my car needs and when it needs it. Coming here I know the work will be done in a timely manor and the service will be with a smile. Thank you for taking good care of me and my cars.

Asteve1

Nov 3, 2014

Greg is an outstanding sales proffesional and I would recommend him to anyone buying a vehicle. This was my first time my wife and I purchased a vehicle and Greg helped out tremendously. He made sure to break everything down to us, and even helped me in my quest to purchase insurance! Thanks Greg!

tao.liang.564

Nov 2, 2014

Terrence Jones is a nice guy and I had a great purchasing experience there. People are friendly in the store. The color I want actually they does not have it in stock so they the car I want from another dealer. That's fine for me, but the extra 300 dollars charge for the so called "accessories" did make me not feel very good. I believe this was that dealer's point not the waldorf meant to do. Anyway, Waldorf Honda is a nice place to get your new vehicle.

lisasburdick

Nov 2, 2014

I want to Thank Everyone for making the purchase of my 2015 Honda Civic a Pleasure! Mike worked hard and kept me updated while he looked for the 2014 Honda Civic Model and color I wanted, which just was not to be found. Then he called me and said he would be able to get the 2015 Honda Civic Model I wanted! It arrived at the dealership and I was there that night to purchase it. The whole purchase process was efficient and a great experience! I felt like I was celebrating getting my new car with a group of long time friends. I think they were almost as happy as I was about my getting the Honda Civic EX-L I wanted and a model year newer! If you are going to purchase a Honda Go to Waldorf Honda!

jacquiet

Oct 31, 2014

The brakes on my Honday Accord were making strange noise when I stepped on them in reverse....Took the car into Waldorf Honda. Arrived at 1:30ish....Also asked to go ahead & change the oil, and look into this other funny noise I was hearing from under the hood. Robert took care of everything. He didn't try to suggest any outlandish repairs...Took care of what I asked, and had me on my way by 4pm....

gnadtn

Oct 31, 2014

I first purchased my Honda civic here over tow years ago. I have been coming here ever since to get my car serviced and each time I am greeted with courteous service department employees in a professional atmosphere. They have given me no reason to look elsewhere to get my car serviced, even with a 30 minute drive to do so.

dellia.hawthornewilliams

Oct 31, 2014

OMG!!!! This was a fantastic experience....The service was fast and friendly. I was told what service I needed and was told what services I didn't right away. I would recommend this location to everyone.

Kiana Whittington

Oct 31, 2014

What can I say about my experience with Waldorf Honda...AWESOME, AMAZING, AND FANTASTIC to say the least.I was truly in search of a great deal, since I knew what I wanted in a car, especially an accord. I was blown away with the deal I received. I originally went in expecting to get a 2014 accord maybe not even with the trim model I wanted, but Saeed was extremely honest. He explained everything to me. By the time he was finished, I was sold a 2015 Accord Luxury Model with all the bells and whistles. I have never felt so accomplished when I left a dealership. I used to feel guilty when I left a dealership expecting my car to fall apart before I drove it off of the lot. Not any more! Finally a good deal , gone GREAT!While I waited for my new car to get washed, Saeed introduced me to a few of his associates. I truly appreciate Saeed and his honesty. His GREAT service does not go unnoticed! I recommend anyone who is tired of the run around to come to Waldorf Honda and ask for Saeed!

marla brooks

Oct 29, 2014

Fast and Friendly...even got an unexpected discount! They were even honest about the work that I needed. In this economy we could all use a lot of both. John was great!

dgraham1952

Oct 28, 2014

This was my first visit to Waldorf Honda and I will be servicing my vehicle there from now on. I did not purchase my vehicle from this dealership. I had been a Toyota owner forever and purchased this vehicle April 2014. Chuck reviewed the instrument panel with me and advised me when I should be servicing the vehicle rather than 3,000 miles for oil change. Thanks Chuck, I was not told this by the unnamed dealership.

tammye.heatley

Oct 28, 2014

My original intention was to take my 2001 Honda CRV to the service department for regular maintenance. However, on the day before (which was on a Sunday), my husband and I decided to drive by the Honda lot just to look at (not purchase) the newest upgrades of the CRV and the Pilot. We met Connie, who was very personable and proceeded to assist us with what we were looking for. Connie overextended her time and service to accommodate us even as we approached the close of the business hours. On that same day, I left the dealership as the proud owner of a 2014 Honda CRV. Thanks also to Ryan, who completed the financial paperwork. I must say, that this was one of the smoothest business transactions that I ever made. Looking forward to continued service with Honda.

guhguh

Oct 27, 2014

Decided to upgrade from a CRV to a Pilot after a month. It was a pleasant experience and we will definitely be coming back . Connie went out of her way to make sure I was satisfied and comfortable with operating my new vehicle before I left the lot.

tim.morris3

Oct 26, 2014

We drove an hour (from Severn, MD) to go to this dealer because of phone conversations I had regarding a new CRV purchase. As soon as we got out of our car we were immediately greeted by an employee who gladly pointed us in the right direction to the salesperson we would be working with. Once inside, we were further greeted by several employees, all very friendly, that welcomed us to the dealership. My fiancee and I were very impressed with the selection, options, and prices we were given for the different models of CRV we were considering. Our salesperson, Connie, was extremely accommodating in allowing us to experience every trim model/color CRV we wanted - never were we EVER pressured or did we ever feel hurried. She took her time to explain the features as well as answering all questions we had. We wound up driving away that day with a car that we really wanted and were given a great price on the vehicle, accessories, and care packages. Everyone we dealt with throughout the entire purchasing process was extremely friendly and knowledgeable. What a great day! Well worth the trip from Severn!

20602magyar

Oct 25, 2014

I have been going to this Dealership when it was Honda Ken Dixon and now it is Waldorf Honda for over 20 years. So far I have no complaints with their service, etc.

DUCK62

Oct 24, 2014

The service at Waldorf Honda is remarkable with excellent service. Mr. Dixson was back to me within minutes to tell me the problem, the cost and time frame to fix my car. Mr. Dixson is a perfect gentlemen with excellent customer service qualities. The is my second time having him assist me at Waldorf Honda. I will be back!!! I love my Honda Accord!!!

princess20603

Oct 23, 2014

The Customer Service was HORRIBLE, the Used Car Sales Manager down right insulted my intelligence with the sales price he posed to me on a used vehicle I was interested in. The car was seriously overpriced per the Kelly Blue Book. I have previously purchased three (3) vehicles from this dealership when it was owned by "KEN DIXON". Customer Service is EVERYTHING, they didn't even return my call, how unprofessional. IT HAS SERIOUSLY GONE DOWN HILL FAST SINCE THE CHANGE IN OWNERSHIP. I will be looking for a new dealership to express my loyalty. Change is supposed to be good, however not in this case. HOW UNFORTUNATE!!!!

cdlewis12117

Oct 23, 2014

I want to say that I've been a customer at the Waldorf Honda dealer since I brought my Honda CRV back in 2006. From the time of purchase until now my experience has been excellent. Each time I bring my vehicle in for service, the sales team are always very professional, friendly and couteous. I have never had any complaints and they always treat me with respect. There customer service is awesome and I would recommend this dealership to anyone that I know who's looking to purchase a vehicle. I was there on Friday, October 10, 2014, my sales person was John Mohammed, he was great, he treated me with excellent customer service. My overall experience with Honda of Waldorf is EXCELLENT!! I give you guys a rating of 100+ Thanks Guys for Excellent Service.

kfeild

Oct 21, 2014

I came in *just* to do a test drive, and ended up purchasing a Honda Civic! The entire buying experience was no-hassle, no-stress, and I didn't feel any pressure at all. My sales guy, Steve Newman, really made me feel comfortable from the outset. The test drive was very long and down windy and bumpy roads so that my husband and I could get a feel for how the car drove. I used TrueCar to find a great price, and they honored that price no questions asked. They described options that were available, both in car features, add-ons, and financing, but again there was no pressure to buy any of them. I got exactly what I wanted in my car. I highly recommend this dealership!

Duke007

Oct 15, 2014

I wanted to purchase a vehicle for my wife's anniversary. I stopped a Honda of Bowie, but the manager negotiated so hard that I thought he really wanted the car so I let him keep it and I left. I purchased a vehicle this weekend from Honda of Waldorf. I want to tell you about my experience there. I was gently contacted by Maria Perez. She was not too pushy, but was very informative and courteous. When I arrived on Saturday, my son and I were greeted by a smiling Bryanna Colder, the Sales Rep. She was very kind and attentive to our requests. Although she was new, she did her homework and was able to either answer my questions or find the answers and bring them back to me. She was very patient and confident of the great men and women who worked there. Once she understood what I wanted and provided the right vehicle, I was introduced to her sales manager whom I only know as Bert. He was friendly and knowledgeable. He worked with me until we had a number whereby we both felt comfortable and were happy. I have purchased six new cars in my life and this was the quickest and most convenient time I have ever experienced. I think this dealership and the people I worked with should be a model for others to follow when it comes to meeting, greeting, and selling a vehicle. I will wholeheartedly recommend them. By the way, they threw in a "Happy Anniversary" balloon for me to place on the car to complete the surprise for my wife.

hola9

Oct 15, 2014

Wanted a quality SUV at a great price and got just that. Salesperson Deborah and Finance Mgr Bryan seem like great people. Good experience overall.

Renee T

Sep 23, 2014

I bought a car. They accomodated my concerns and I got the car and the leather seats that I wanted. The staff was friendly and courteous and very helpful when I went back a week later.

Charlisa Graham

Sep 20, 2014

Brought a Honda Accord from here about four years ago. Great Service and a great car.always take my car back here for service and they have always been great. They even wash my car for me

dlblue777

Sep 10, 2014

If you are looking for an honest salesman or dealership, a quality vehicle, good customer service matters to you, or you see an online price that you like, DONT BUY ANYTHING FROM THIS PLACE. Not only are they not honest, have poor customer service, poor damaged vehicles, they dont even honor the online prices they have posted. They even try to slip increases in that differ from your negotiation when you are signing documents without mentioning them. TOTALLY DISHONEST.I recently purchased a Lexus GS 350 from here. Before making this purchase, I owned an older GS 350. When I saw the car online, it looked really sharp. Once I got off work, I went to the dealership to check it out. When I got there and tested the car, I found out that the trunk wouldnt open. When I asked about it. They indicated they were aware and would have Lexus fix it. That did not seem like a major problem or abnormal. So I consentedI later found out that the car had been pulled out of repair before it was fully inspected and repaired so someone could test drive it. Apparently, after that test drive they never bothered to finish the inspection and repairs.I should have known not to move forward with this purchase when there were discrepancies with the online price I was guaranteed, agreed to and what was finally financed. I stopped the finance guy as soon as I noticed. He acknowledge the discrepancies, walked out to ask about them and came back with some foolish story about the $500-800 being like house purchase closing cost changes. I now believe that to be some trick they play once you are signing documents. When I got it home, in addition to the trunk not working, there were a few other items that they missed. Here is where my saga begins1. When closing the deal, the salesman placed the temporary tags on the vehicle. So I did not notice until I got home that evening that the front license plate was screwed straight into the bumper. It was not centered and only one side of the plate was screwed in because the other hole was so far away. The salesperson had to have noticed it when he screwed in the plate but he never mentioned it to me. Apparently the front plate holder had been removed and no one replaced it. Everybody knows that in our area you need front and back plates to be compliant with the law.2. The driver front side bumper was loose. The car is black and in the darkening night (it was like 6pm or so when I arrived), it looked spotless. Once I drove into my garage, I noticed there was a gap in the bumper from a missing clip. It was not totally secure.3. At this point, I started testing everything all over again. I then noticed that the moonroof was broken. You have to play with it to get it sealed. 4. As I walked around the car under the light of my garage, there were about 6 paint nicks and 2 scratches on the passenger side door. They agreed to fix these items. I took it in. Pointed out all the items but when they brought the car back, there were 2 or 3 of the nicks that I pointed out to them still there.5. Finally, I decided to review the manuals that were in the glove compartment. When I opened them, I noticed there were two sets of ES 300/350 manuals in the glove compartment. No GS 350. They took both sets of manuals and promised to provide GS 350 manuals. Ive asked at least 5 times for the GS 350 manuals that they promised they would get. Still nothing. Every time I ask about them, they are like, oh yeah, Ill see what I can find around here.I took the car in on a Wednesday for them to take it to Lexus for the repairs as they indicated they would do. They said it would take two days and Id have my car by close of business on Friday. They gave me a Chevy Malibu as a loaner (I did say that I purchased a Lexus GS 350, right?).On Friday afternoon, no one had called me to provide any type of update on the status of the car. I called at least 5 or 6 times and no one could tell me anything. It was the weekend. I had plans and no idea on if I was going to have my car. If Lexus had to order parts, someone should have consulted me so I could have had my vehicle while the parts are being ordered. (However, I found out they NEVER took my car to Lexus. They kept my car and attempted to fix the issues themselves, without telling me about this change in plans.)After 6 or 7 more calls, around 8:30/9:00 pm I get an email saying they got busy and my car wouldnt be ready until Tuesday. I was furious. Even though I raised concerns about the vehicle they placed me in and the extended delays, they NEVER offered to place me in a comparable car.On Tuesday, it was more of the same. Me waiting and calling and no one had any information. When I finally got someone they said it would be another day. This is when I found out they were working on it and not Lexus as they indicated. Now it is Wednesday, an entire week later and they havent been able to fix the car and have now taken it to Lexus. When I asked what they were going to do to make this right, I was told once it was repaired they could give me a free oil change Can you believe that??? An oil change!!!I don't know what is more unbelievable, the fact they knew about these concerns while the car was on the lot and being advertised, or the totally unacceptable lack on communication and engagement during this repair. Totally unbelievable and more over, unacceptable. Im still trying to resolve my issue but wanted to make sure no one else who uses the Internet to find a car wastes money or time on this place. My next emails will be going to the news outlets to get help.

FMW

Sep 10, 2014

I'd spent a month looking for a Honda Accord Hybrid, came to Abe Gueye, and he found one. Abe is both a friendly and professional sales person. If you want a Honda, he's the man to see. Ammie Fox was also very friendly and helpful with the extras, but not pushy. They made the experience of buying a car less stressful and more enjoyable.

Zachary Mueller

Aug 31, 2014

Came here looking for a Honda Civic. Couldn't be more pleased. We got a great deal and worked with a great salesman, Abe. They didn't try to shove anything down your throat and I couldn't be more pleased. Thanks everyone.

CivicHybridBuyer

Aug 31, 2014

Hal Stephen and sales manager Mike were great to work with and also made us happy in negotiating a great price. They also found the exact car we were looking for - color, options, etc. and traveled to get it and didn't charge us any extra. They also took care of a windshield wiper that was evidently damaged at some point in transportation had the car spotless when we picked it up. Overall a great experience and we would recommend them to others.

CBRay

Aug 30, 2014

Received immediate assistance from Abe on finding the right car to fit my needs. Excellent knowledge of the vehicle and provided a zero hassle buying experience. Dealt with Ammie on upgrading some accessories for the vehicle, no problems and immediately located the upgraded items to ensure they were installed prior to leaving the dealership. Tyler in finance was efficient with all the finance paperwork and helped to adjust our maintenance plan and financing to make it fit our budget and driving style. Overall an outstanding buying experience, Would highly recommend the dealership to anyone looking for a new Honda.

mmonegain

Aug 27, 2014

S.T. at Waldorf Honda was great. Very attentive and was willing to take the extra time to get me exactly what we wanted. Good job.

forhiskids

Aug 26, 2014

We recently bought 2 cars from this dealership. Abe was our salesman and we highly recommend him and the entire team. They were very professional and yet personable. They went out of their way to make our deals happen. We have bought from Audi, BMW and other dealerships before but this is, by far, the best experience we've had. If you need or want a car, go see them, they will help you get into the car you want!

MUDD38

Aug 25, 2014

I just purchase a 2014 accord hybrid one of my best car purchase I made. The car is wonderful great gas mileage 45mpg. Waldorf Honda has great mechanics highly recommended.

Morgan60

Aug 23, 2014

I have been bringing my Pilot here for service since I purchased it at Ken Dixon in Apr 2011. I have been solely responsible for ensuring the maintenance of my vehicles my entire life and have been displeased (to say it lightly) many times with various repair shops. I am a tough reviewer. Even though I did not rate the service outstanding I would not at this point take my SUV to any other place right now. And I am saying this even though I have moved and my travel time to Waldorf is further. I have always been greeted by the staff in a polite manner and they have done generally what was requested by me and I usually take their recommendations. They could do better with ensuring the tire pressures are correct to include the spare. I use to get KD to detail my vehicle but have found someone else to do since it is no longer offered. I do keep my vehicle very neat to include under the hood and would appreciate same from you. I may sound displeased with the service but all in all I am not and would (as stated) continue to come to Waldorf. More specials would be appreciated for return customers. Thank you.

chrisburgess48

Aug 21, 2014

Having Recently moved here, I was a bit apprehensive to see what type of service I'd receive or work recommended to my car that wouldn't be necessary. I was amazed by the instant attitude of only doing what was required and showing me in person any suggested service. Not only was the service and staff professional and courteous, but they earned my trust

vickcarson

Aug 21, 2014

I purchased a 1998 Honda Accord coupe for my 18 year old daughter. It is a great looking car inside and out and it gets about 30 mpg, however it had an intermittent starting issue. When the car wouldnt start, if you wait 10 minutes to 3 hours, the car would start as if there was never a problem... It started to drive me crazy and I considered getting rid of the vehicle when it stranded my daughter at 11pm after work. The engine would turn over, but it would never ignite... I tried working the problem myself, to no avail. I took it to other mechanics (Non Honda Dealer) and they could not reproduce the problem. They said bring it to us when the problem is happening; that never happened. By the time they got the car, the car was working fine... I was attempting to avoid the dealer, because dealers are known for Ripping you a new one", price wise. Well, I finally broke down and went to the dealer when the problem resurfaced; at the advice of a friend. By the time they were able to look at the car, it started without hesitation. But they stayed with it and track the problem down and were able to reproduce the problem. It was a main relay... They had the car for about 3 days and it cost me about $150 parts and labor. The mechanic said he was 95% sure that was the problem and the service tech said if it happens again within the next 12 months, they would tow the car for free and continue with the troubleshooting. Well, it has been over 4 months and no issues. xxxx, I may start taking my non Honda cars there for service. Thanks Honda

nanab2009

Aug 20, 2014

great customer service. the people there also are good and have great knowledge of what they do. they are there to help you find what you want

mollymu

Aug 20, 2014

Saaed Satterwhite is a wonderful salesman! He is very thorough and will go out of his way to ensure you have a wonderful experience buying a car. He will answer every question you have about any service or aspect of the car you are looking to purchase. Saaed will follow-up with you to ensure you are happy with the vehicle and will help if there are any issues that you have concerns about. He will go out of his way to speak to you and see if there is anything he can do to help. I will continue to seek Saaed's expertise when I am in the search for another Honda!

Commander01

Aug 20, 2014

It was time to replace the 1988 Accord LX with almost 300K in mileage. The '88 still runs fine and gets about 30mpg on the highway, but other than seat belts, it lacks the numerous safety features found on today's cars. We opted for the 2014 Accord 4dr LX. On 2 recent trips of about 120 miles each, we got 39 and 40 MPG. We did not limit our choice to Waldorf Honda. We shopped at another Honda dealer and at Toyota and Nissan dealers. I can honestly say that the best base price for a new car was provided at Waldorf Honda, The attention and service provided by Connie in sales. Tony in service. and Steve in parts was outstanding. We are now in the process of replacing our 1989 Accord LX-i with over 350K miles with another car from Waldorf Honda.

md_gal

Aug 20, 2014

Waldorf Honda is my go-to place when I need service on my Honda Accord. I've had to dish out a pretty penny on a few major repairs, but they do the work right the first time. I like that they offer shuttle service in the area so I don't have to arrange a ride or get stuck waiting at the dealership if my car needs to be there a long time. I also appreciate that they give me a heads up on what I might need done in the future so I can budget accordingly. I have over 140K miles on my car, and I know it's still got a lot of life in it!

Kim Minopoli

Aug 20, 2014

The service team and Tony (manager) are the best i have experienced. As a woman, when i have taken vehicles in to other services centers i feel as they don't really listen to my concerns as if i know what i am talking about. At Waldorf Honda , they are polite, courteous, attentive and ask questions if they don't quite understand. The work performed is great and prompt.

Jacqueline Bowie

Aug 19, 2014

The services was excellent! ! The service was prompt and effective. I was very satisfied with the service on my car. The staff was very professional. Very friendly and knowledgeable.

eobe

Aug 19, 2014

I felt really great from the Service Manager to the cashier who took my payment. The pricing was goog but the fact that we talked about future check ups was even better.

prennie

Aug 19, 2014

Recently purchased a 2014 from Waldorf Honda and it was a great experience. Mari O'Neal was a very helpful sales rep, and Mike Council, Sales Manager made the closing moments almost fun.Looked at several competing dealers and makes and found Waldorf Honda met our needs.

Deezicus

Aug 19, 2014

Go here for all my honda civics needs. Couldn't be any happier with the staff and friendliness. They always are helpful and make great suggestions to improve the cars performance.

Alston Nichole

Aug 19, 2014

I had the best experience, friendly customer service, EVERYONE has a smile on their face, FAST AND PLEASING results. I went in thinking I couldn't get approved only to get approved for a 2010 Honda Accord with only 51,000 miles on it. I am WELL PLEASED! Thank you Waldorf Honda for everything you have done for me, you made this girl SUPER HAPPY and I recommend EVERYONE to go.

Clh518

Aug 19, 2014

Honda service is one of the best! They do quality work in a timely manner! The customer service is outstanding and they make you feel that your service is important.

bakerte

Aug 19, 2014

Very friendly staff and my vehicle was done when promised. Service was a lot cheaper than the previous dealership! I will continue to use their service department!

gerry.gleckel.7

Aug 19, 2014

Mr. Tony Deep and the staff have always provided me with the best of service ... timely, excellent quality, and always leaves me with the feeling they really care. Good car .... good service. Thanks.

Mrsmagic

Aug 19, 2014

Very friendly service driven business. I would recommend anyone who values good service to Waldorf Honda. I don't remember a name in specific, but every person I interacted with was professional and courteous.

ace19792003

Aug 19, 2014

Was very happy with the service here very nice friendly people working there doing what they can do to help u I will recommend them all the time

toniarich

Aug 19, 2014

I've been taking both my Hondas to this location for years. Normally i deal with the same Svc Mgr each time who gives great CS all the time. Most people are very friendly there and i love having the shuttle option to and from my home once i drop my honda's off for service. I recomment this service center!

daileya

Aug 19, 2014

I work in an Operations Dept ... so customer service is EVERYTHING to me, I got that and more from Waldorf Honda. A fair & honest deal with no "game playing" ... never have to worry about any issues coming up afterward ... I am treated with honesty & respect and I got an AMAZING deal.Will go nowhere ele !!!!

jeffrey hayden

Aug 19, 2014

Hi My visit with Waldorf Honda was very satisfaction with a smile very friendly and in fact they kept my company the hole time so this is were my truck will be going for service every time A+++++

hwalzel

Aug 19, 2014

I bought a used vehicle from this dealership. The total experience was lacking customer service. My vehicle immediately had repair issues and although they fixed some of the issues, they did not believe me at first and still do not believe me when I say there are more issues. When the vehicle was in the repair shop no one would call with updates and when I would call, messages were not returned. This is the 2nd vehicle I purchased from this dealership. It is not the same place under the new management. My advise: buy the extended warranty and take it to the main dealership (Chevy, Ford, ect...) for repairs.

Nupe21

Aug 19, 2014

I went in on Saturday to get my brakes checked because of a squeal. They diagnosed the problem and it was my rear brakes. It was repaired.

LBrown826

Aug 19, 2014

I had an awesome experience purchasing my daughter's first vehicle. My overall experience was outstanding. pleasant. The representatives were extremely pleasant and helpful. I was able to select a vehicle, test drive the vehicle and complete all the appropriate documentation to secure the purchase of the vehicle in less than 2 hours. I would recommend this dealership to anyone in the market for a Honda. Great Job!! Keep up the good work!!

renaingram55

Aug 19, 2014

Thank You Mr Workman for the prompt, professional service of my car. I would reccomend everyone to have their car serviced at the waldorf location

merb

Aug 19, 2014

I was able to get an appointment for the day I requested. O'Reilly, my service adviser, was helpful in keeping in touch and Bill, the shuttle driver was as friendly as always with a prompt/safe drop off and pickup.

waqarrealtor

Aug 19, 2014

It had been a wonderful experience buying my Honda Accord from Waldorf Honda, The sales person St Alam was very well aware of the Honda, I think my over all experience was a smooth and great experience,

MrsPittman

Aug 19, 2014

My experience with Waldorf Honda and my Car Saleman was excellent. Gregg did a wonderful job with helping me find the right vehicle. I highly recommend the Waldorf Honda for a car purchase.

shenine

Jul 13, 2014

So I just left the Honda Waldorf dealership. I had a 9:15 appointment, but I arrived 30 minutes earlier (hoping to get out sooner). My experience was AWESOME. Backstory: I have been here in the past when the dealership was Ken Dixon Honda and had quite a few terrible experiences. In one instance they serviced my car BEFORE I even checked in. The technician literally had my car up in the air working on it before I even identified why I was there. That resulted in a free service. I also dealt with being over-charged, long waits, and unfriendly service over the years. So I was skeptical when making my appointment, but decided to try them out due to the change in ownership. I went in for an oil change and inspection of a loud noise under the hood that sounded like something was loose or rubbing together. One hour and 15 minutes later, I was out the door with my oil change and the noise problem fixed. It turned out that a piece of metal was rubbing against the frame. They fixed the metal problem FREE of charge. i paid less than $33.00 and was on my way. BEST EXPERIENCE EVER!! I will definitely be back. Thank you Honda

bigbucks

Dec 20, 2013

Have gone back atleast six times for the same problem (headlights/breaklights) and had to dealWith Diane at the service center who not only is imcompetent but has not one clue on how a carWorks. I will never ever return to honda and make sure that everyone else in the Waldorf md areaIs aware of the aweful service at this dealership. Your best bet is to go to the honda on duke streetIn Alexandria Virginia. They do fantastic work and they know how a vehicle functions.