Used Cars for Sale at Walser Toyota Scion in Bloomington, MN

Ms

May 31, 2016

First time car buyer. New or used ask for Tom Kennedy (TK) he knows what he's doing and is so patient. Explained everything I needed to know. Seriously couldn't have asked for someone better

mjbmn

May 17, 2016

I was in Walser about a week ago looking for used a Toyota to replace my 1990 Toyota.Drew Doorak helped with the process. I did purchase a 2015 used Toyota Cordella but it was not a good fit for me. I brought it back to Walser and purchases a Pruis C andreceive excellent customer service from Drew Doorak and Walser. I have had some questions about the Pruis C and Drew has been very helpful with answering my questions. I wouldrecommend Walser and Drew for their excellent customet service,

mjbixbymn

May 16, 2016

I purchased a 2015 used Toyota and it was not exactly what I wanted. I went today and returned that car and bought a 2015 used 2015 Pruis C from Drew Doorak. Drew was very good at explaining my options. He gave extremely good customer service and I would return to Walser if I need another car.

Linda S. reed

May 1, 2016

My 2008 Toyota Camry was totaled. I spent a great deal of time on line shopping for a replacement,. I called Walser Toyota and Roger Gibson assisted me with a few over the phone questions which was very helpful on making my preliminary decisions. The check finally came from the insurance agency and I was ready to buy. I called Roger and he was waiting at Walser when I showed up (he was not scheduled). I had my mind made up on a Corolla and after test driving I decided I wanted another Camry - Roger helped me find the perfect Camry at a great price! Driving the Camry was like coming home! My new Camry was. 2012 with quite a few nice additions like the blue tooth cell phone connection. Roger showed me how to program the Camry and helped me through the loan and paperwork. He made it quick and easy! He arranged someone from Walser to pick me up at home so I could return my rental car. Two days later I ran into a programming issue and Roger though busy with a couple, found someone to assist with getting me set up. At every stage of my car buying with Walser Toyota in Bloomington- Roger Gibson made it a wonderful experience!

orstadius

Apr 21, 2016

This dealership is the best and most honest I have ever dealt with.I purchased a 2009 Toyota Camry Hybrid with 68.000 miles on it.In the first week the ac went out and the car was pulling to the right when driving.I called the salesman I had worked with, Drew Doorak and told him what was going on.He said to bring it in at my convenience. This was a Tuesday and my only available day was Thursday that same week. He said no problem. I brought it in 10:00 am and by 2:00 pmthey had fixed the ac (a pressure sensor replaced) and done the alignment. All at no charge. This is of course how things are supposed to work (or even better) but it is the first time I have actually had this experience with any dealership.

Highlander Fan

Apr 12, 2016

I just bought my third Highlander, love this car. My experience at Walser was great this is my second car I bought from them. I do a lot of online research and price checking the price I made for this was the best out there!!! My 2008 Highlander had all of it service work done at Walser also. 180,000 miles and going strong with nothing but the usual maintenance. Talathia was great to work with. I would recommend giving this dealership and Talathia a try!

GL

Apr 9, 2016

My CRV was totaled so I had to find a vehicle quickly. I really enjoyed working with Luke Nelson. He was patient, accommodating and knowledgeable.

Jason

Feb 28, 2016

I worked with Keven Dahn on buying a 2003 MB SL500, The process and the environment here for buying a car is incredible. My sales person was just plain incredible, I wish I could take him out for a beer! I walked in at 10 AM on a Saturday and was home at 11 AM with my car. They even delivered it as I was alone and not trading. Super nice facility and as I waited for approvals and the like I had a chance to watch the other sales folk. This is a top notch facility, there are no bad people here.

patsarver

Feb 22, 2016

A truly GREAT experience with our recent 2016 Tundra purchase. Sam Coler provide top notch customer service. We will make Sam at Walser in Bloomington our first stop in all our future car buying activities.

PatrickS

Feb 22, 2016

A truly GREAT experience with our recent 2016 Tundra purchase. Sam Coler provide top notch customer service. We will make Sam at Walser in Bloomington our first stop in all our future car buying activities.

Ben Garvey

Feb 2, 2016

Joel and Lauren made the buying experience so easy and fantastic!! Go here this place is great. They're there to answer all your questions and truly care about your experience!

T Vawracz

Jan 11, 2016

I purchased a vehicle through Kent Fairbairn at Walser Toyota in Bloomington. When I got the vehicle home I realized that this was not going to work for my family so I promptly returned it. Kent (with some help from Alex) helped me through this process and I was able to purchase a 2011 Highlander that was perfect for my needs. I was very please with how great Kent was and even with a return he was still as pleasant as the first time around! Thanks!

sami

Dec 23, 2015

Bought a car from walser toyota from Jeff Schulz and had a great experience!

VeraH

Dec 16, 2015

I brought my Avalon in today for some routine maintenance and also had a couple things that I needed help with (i.e., setting up my new phone to the car via bluetooth). I wasn't sure how the experience would be but considered myself lucky to get Christopher (lost his card so don't have his last name handy) who greatly exceeded my expectations. He programmed my phone and resolved another issue in just a few minutes and then promptly and efficiently explained what the maintenance entailed, all while being courteous, knowledgeable and friendly yet professional. I enjoyed waiting in the customer area of the showroom that has many amenities and was pleasantly surprised when Christopher came out in what seemed like a very short time to say my car was ready. The final cost of service was much lower than I anticipated, so that was just icing on the cake. I don't think I could have had a better experience, so I will highly recommend Walser Toyota (and Christopher especially) and wil be back again when my car needs service again. Thank you so much! .

J&J Myers

Dec 7, 2015

Ray Sanchez was a GREAT salesman. He was very patient, and yet driven & persistant to make sure that our purchase came through. Quinton & Ellie were great on the Walser team also! It does take a few hours to purchase a vehicle, I'm telling you now, that is standard. But Ray made it more fun & personal, so the time didn't drag. & to me, it took less time than usual in my opinion! Our only disappointment was our trade in values of our prior vehicles. That's why i couldn't give them 5 stars, i can't lie. BUT ~I~ know you never get what you would if you sell out right. But i know we still got a fair deal on them, & I'm happy knowing that the next owners will be blessed with our old vehicles, if they take care of them the way we did. I'm EXTREMELY happy with my new highlander. Even though it's used, its still like brand new, & it's as if I've owned this car for years! On a very personal level, i am a woman of great faith in Jesus & i listen to His spirit in me. Dispite the small disappointment, my husband & i know for sure we were meant to go to this dealership. We had many other dealers & cars to choose, yet we kept coming back to this suv, & with the way things were going, we were meant to have Ray as our dealer, too. I'm confident in Walser toyota. I look forward to a relationship with them for months/years to come. J&J Myers

Colleen West

Dec 1, 2015

I was impressed beyond words with my new, car-buying experience at Walser Toyota. I worked quite a few weeks with salesman, Mr. Ebrima Jallow to obtain the 2016 Toyota Corolla that I wanted. He was incredibly professional, kind, lacking pushiness, patient and always showed the utmost respect for me. He went out of his way on many occasions to help me. He is truly the best salesman I have ever met. I also was so impressed with the clean facility, the other kind employees, the free popcorn, bottled water, hot chocolate and coffee that was offered while I waited, clean bathrooms, and most especially my new car. I picked it up during a snowstorm and was so impressed at how it handled through the sleet and snow. I have purchased a new jeep and mazda before, but I will definitely be back at Walser Toyota if I need to make any more future car purchases.

Laurie

Nov 18, 2015

Salesman Karin Aly was personable and very knowledgeable about the product. Easy and fast process.

JMoney2

Nov 17, 2015

My wife and I purchased our 2011 Toyota Camry through this dealership, and I can say that I am definitely glad we did! The whole process was smooth and easy. Walser Toyota definitely does not fit the mold of a traditional car dealership. We felt that we got a great deal. I have had my car in for routine service, and can say that the excellence continues.I worked with Vinny and Greg Davis, and will definitely head back and work with them in the future.

Jodi K

Nov 17, 2015

Greg Davis and his staff at Walzer are awesome! We have purchased a few cars from the dealership. Our experience has always been extremely positive! Customer needs always come first.

JMoney

Nov 17, 2015

My wife and I purchased our 2011 Toyota Camry through this dealership, and I can say that I am definitely glad we did! The whole process was smooth and easy. Walser Toyota definitely does not fit the mold of a traditional car dealership. We felt that we got a great deal. I have had my car in for routine service, and can say that the excellence continues. I worked with Vinny and Greg Davis, and will definitely head back and work with them in the future.

Carole and Todd Holmes

Oct 30, 2015

Talathia Jasper gave us the best car buying experience we have ever had. And that's saying a lot. We have purchased 20+ cars in our lifetime. She was knowledgable, professional and respectful. Her manager, Amanda, was also amazing. She worked hard to get us a fair price for our trade-in and a good interest rate. The dealership was clean and inviting. Everyone we encountered was friendly and nice. Thank you, Carole and Todd Holmes

Mickey Mouse

Oct 20, 2015

We drove all the way from Duluth mn to work with and only with Sam Coler! We purchased our Jeep from him and now we purchased our Rav4 from him! The dealership was phenomenal! And we'll definitely be back to purchase future cars!

Frieda

Oct 13, 2015

I just got my Rav 4 (after trading in my beautiful 4-Runner. I guess I am NOT going to haul a camper!) Sam Coler was AWESOME finding just the most perfect Rav, and I had not even thought I would buy a car that day! I was looking with someone else (who also is planning on a Rav 4 after testing a Ford, Nisson, and a few others.) There is NOTHING like a Toyota, and the service, assistance, and professionals at Walser have been the best. I have been going to Walser for 25+ years, as near as I can tell, and I am always happy with how any issue has been resolved, and repairs made, or any updates from the manufacturer are handled...I get an e-mail..As long as I can drive, I will be a Walser Toyota customer-and I hope Sam will be there to help me.

nsadr09

Oct 6, 2015

This dealership is run by a bunch of CROOKS. I would not recommend bringing your car here for recalls, service bulletins, or any other maintenance. This is your typical service center that takes advantage of people (especially women) who are uneducated about cars.First there was the runaround to even get my oil consumption test done. The first appointment I had, I left the dealership with NO instructions and not even a receipt. My receipt was later mailed to me with NO information on it pertaining to the oil consumption test they were running. When I came back past the 1100 mileage, they tried to pin the miscommunication on me but I had documentation to prove that I was not properly informed. They didn't even have the information on the service bulletin/recall issue when I came in the first time. They cheated me on my oil consumption test when we finally got to completing it. They outright lied and told me that my car "passed" the test. I did not witness the oil levels before they sealed them during Phase 1 of the test (I would recommend doing this). I did not witness them checking the dipstick during Phase 2 of the test (I would recommend doing this as well). If I had done so, I'm sure I would have seen that they overfilled my engine with the motor oil so that the test would pass. They were extremely vague in answering the questions I had and told me that it's "normal" to have to put a quart of oil in my car between oil changes. I also had an issue with my breaks while I was there. I contacted corporate and that was a complete circus. In the end, they wanted to "make it up to me" by changing my breaks and servicing my rotors for free. They did that to try and shut me up so that they wouldn't have to deal with the oil consumption issue. They figured I'd be happy and continue getting my car serviced there because they "made it up to me" when in reality, they did that so that I wouldn't press the oil consumption issue which would cost there dealership a lot of time to fix (supposedly a month).

damion79

Sep 12, 2015

Thad toliver sold me the perfect mercury mountaineer ive been looking for 3 yrs and he brought it to my house im 36 urs old had over 75 cars and i had the greatest experience . ..i even told 3 other people to go to thad toliver

campbell w

Sep 8, 2015

I bought a car from Kela Smith and he was the best salesperson I have ever dealt with. I will make sure all of my friends and family buy a car from him at Walser Toyota!

nohitter

Aug 20, 2015

I committed to purchase a vehicle from Walser and they sent all of the paperwork overnight to me via Fedex. After the paperwork arrived and I was about to send back with cashier's check, I receive a text from the salesman saying there may be a problem with the deal and that the sales manager would be calling me. The sales manager called a few minutes later to tell me that they had send the same paperwork to another buyer the day before and were going to give him a few days to return. His reason was that the vehicle was never marked correctly in the system. So basically they sold the car to two people. I has already worked out the details with the bank and was making plans to go pick up vehicle. To top it off, they said they would call me the next week to confirm the other buyer had in fact bought the car...but they never called. I don't really even remember an apology. Beware of this dealer if you are trying to make a deal over the phone.

Epic Fail

Aug 20, 2015

I committed to purchase a vehicle from Walser and they sent all of the paperwork overnight to me via Fedex. After the paperwork arrived and I was about to send back with cashier's check, I receive a text from the salesman saying there may be a problem with the deal and that the sales manager would be calling me. The sales manager called a few minutes later to tell me that they had send the same paperwork to another buyer the day before and were going to give him a few days to return. His reason was that the vehicle was never marked correctly in the system. So basically they sold the car to two people. I has already worked out the details with the bank and was making plans to go pick up vehicle. To top it off, they said they would call me the next week to confirm the other buyer had in fact bought the car...but they never called. I don't really even remember an apology. Beware of this dealer if you are trying to make a deal over the phone.

John K

Aug 11, 2015

I searched for a Toyota dealer to purchase a new 2015 Prius V. Walser Toyota had ta better deal than my local dealer in Florida. So, I flew into Minneapolis and was greeted by Walser salesman Bob Spicher. Bob has an amiable personality and 26 years experience at Walser. He explained their no haggle, best price policy and searched their inventory to find a color and model I would be happy with. He also explained all the aftermarket options such as lifetime warranty, environmental protection with exterior 3M film shield and fabric protection. What impressed me the most with the Walser dealership was that I only had to deal with salesman Bob Spicher during the entire purchase process. One point of contact from "meet and greet" to "take the keys". Bob also followed up after the purchase to ensure I was satisfied. While I was there, the sales manager stopped by to introduce himself and offer me snacks. Bob did the same and took care of all my documentation so I never had to leave the table on the showroom floor. Bob also scheduled my aftermarket option installations which were done in a timely manner. A pleasurable and satisfying purchase process experience. And I drove away in a new 2015 Prius V. My third Prius in 7 years. I may make this a habit to fly to Bloomington, Minnesota to purchase my next Toyota from Walser. A good reason for a road trip through the land of 13,000 lakes.

Jan

Aug 5, 2015

Aug 5, 2015 No one explained to me that the spare tire recall fix was to strap the spare to the floor under the fold down rear seat. This fix makes the 3rd row of seats not operative. The seats can not be laid flat for cargo or used to sit on. Imagine my surprise/frustration when I opened the backhatch at home. Walser's answer, drive around without a spare and call Toyota road service if you have a flat. This isn't a fix this is a new problem.

021377

Jul 21, 2015

We recently bought a 2011 Toyota Highlander. They are known to be pretty bulletproof, however after reading forums we decided to schedule a proactive repair on the prep tow package. we knew it was not covered under warranty and clearly stated we wanted to pay for the repair. We got a quote and scheduled an appointment. At the time the car was supposed to be done and ready for pick up (10 pm) we get a call giving us a new quote and saying the repair was not only NOT done but not even started. Apparently there is a complete lack of respect of time. I tried to explain our frustration that we received a quote, made an appointment then when the car should be ready to pick up we are getting a higher quote, but his (John) reply was that maybe he should talk to my husband! Honestly, after not being to Walser in Bloomington for quite a few years we are surprised to see the turnover. There is not ONE older salesperson or service person. The staff is all very young and don't seem to know what's going on. Everyone you talk to gives you a different answer.

Pete

Jul 14, 2015

Thanks for helping me purchase my new (used) Tacoma! Overall, the experience was very positive. The sales associate, Jackson Moore was able to answer my questions and did a great job in tracking down any information he didn't know. He also went beyond what I expected for customer service by taking my calls after he had left the office and following up with another call after the purchase to make sure everything was okay with my new ride. I was disappointed with the trade in value of my car. But who isn't? The buying process was a little tedious because I had to make an extra trip to the dealership. It would have been nice to be able to hold the vehicle with a phone call and credit card number. Also, my bank was a pain to deal with and I would probably finance through the dealer next time. Again, the overall experience was great and I may buy from Walser again in the future. Thanks! - Pete

Mahad Mohamed

Jun 10, 2015

I am very happy about the service I received from walser toyota.

Coralee W.

Jun 1, 2015

The transition into a new lease went so smoothly, and I attribute this to the knowledge, patience and genuine care sales representative Pavel Gnid demonstrated in ensuring my car leasing experience was a good one. All my many concerns and questions were courteously and patiently addressed, and he showed a quick aptitude with vehicle searches and calculations in finding just the right vehicle for me..so well-suited to my tastes, values & affordability. A hearty thank you to Pavel, his team lead Josh, and the company that hires and trains such outstanding, customer-oriented personnel. I love my new car, and feel I am in good hands at Walser Toyota!

Pradeep

Feb 23, 2015

Finalized the trim and color if Camry.. Completed all mentioned financial docs... Had to collect the car the next day... Received call to collect car as expected next day at 4:00 pm.... Was dancing while leaving office early to pick my new car...After arriving at showroom... was updated that few more loan docs required... Made me fall on my face.......

Addis

Feb 21, 2015

Outstanding Purchase Experience! I bought a subaru tribeca limited 7-passenger . This was the best experience I have ever had with a dealer in my many years of experience buying several cars. It was simply easy. The salesperson(Tony)a nd the team lead Josh was kind and helpful. They even drive your car into a nice looking meeting area where the salesperson explains everything to you at a table and then shows you with the car itself. It was a nice place and a nice experience.

Cynthia Andersen

Feb 20, 2015

I have purchased and had service done here in the past and they were really good. My last experience assured I would never go back. They were rude, dishonest, and the customer service was horrible. I don't know what happened to this place, but I'll drive farther away to be treated with respect.

RAV4 Owner

Feb 5, 2015

First and last time that I will use the service department. I took my RAV4 in for recall work for a safety issue. Without my permission, they also installed a software update, even though I very clearly told them I didn't want the update. The Service Manager was condescending, patronizing, and unapologetic for their screw up, a living example of the adage "job titles are cheap." Go somewhere else for service work; this dealership doesn't deserve your business.

MDM

Feb 4, 2015

This is very supportive review for Walser Toyota of Bloomington, MN. After doing a bit of research I had narrowed my search down to a particular used make of vehicle. Walser had one listed on their website so I went for a visit. I was greeted by a very friendly Karim Aly. He pulled the car out for me and explained how they don't work on commission so there would be no pressure. Where most sale reps only allow you to drive around the corner, Karim allowed me to take the car out for an extended test. All the while he was being very patient. We even arrived back a bit after closing hours. Turns out I had a choice between two closely matched car from different dealers and the Walser car did not win this time (just a color preference). The Walser car was in great condition and I was very happy for my experience. I hope that next time they have the winner. I urge you to give them a chance.

Kelay Smith

Jan 14, 2015

We worked with Joel Buttner on the purchase of my Highlander two months ago. His product knowledge was impressive as he took the time to show me all the features and how to work them. It really convinced me I was making the best choice out of other vehicles in its class I had been considering. It was a very friendly, low pressure sales environment. He even happily re-did all the paperwork for me when I changed my mind about an additional feature two days later!

Srasmail

Nov 11, 2014

I should have known when I needed new tires before my two year lease was up that this was a bad deal. Now I'm going on year for and if I don't do an additional service every time I get my oil changed it is no longer free. Just ways to get you in the door and screw you once you've already bought a vehicle. never again

Sara

Nov 11, 2014

I replaced tires before my 2 year lease was up. I'm on year 4 and they just told me I should replace them again. If I don't pay for an additional service at this point the oil changes are $40. I paid for tire rotation and break check last time and now I'm paying for an oil change. Never again will I fall for that.

tony spaeth

Sep 5, 2014

Kela Smith was FANTASTIC! Great experience. Would definately recommend him to friends and family.

Ginger

Aug 4, 2014

A clean, well-lit area was provided while I waited as a flaw was corrected in the driver's seat mechanism in my car.

Randee-Lynn

Aug 4, 2014

Our sales person, Kevin was amazing! We have a two year old and I was very pregnancy with our second when shopping and he did almost everything for us over the phone so we didn't have to find a sitter to come in.

Marie

Aug 2, 2014

I have always had excellent customer service at Walser Toyota, as a buyer of cars and the service receiver for automobile upkeep. The people providing the customer service are respectful and highly professional.

Karen

Jul 31, 2014

Was greeted quickly and friendly by John Wieser. He went over what I had come in to have done. After vehicle had been looked at by technician, John came back and went over inspection report in a very detailed manner. Told me what services were recommended and had those items that I wished to have taken care of done by the time he had quoted. Walked to out to vehicle after service and payment were taken care of. Like the new waiting area furniture and iPads you had available to customers waiting while their cars were being serviced. Also appreciated the bottle of water.

David

Jul 31, 2014

The service department was courteous, concerned and answered my questions. I liked the service plan that was offered. The waiting area was very good. The work was done on time.

Cynthia

Jul 30, 2014

I was truly blown away by the polite, caring, and helpful staff. John my service person was great. After the work was completed, he retrieved our car and made sure that the paper mat was taken out and that everything was as it should have been.The young man who picked me up after the work was done was courteous & good conversationalist. The cashier was smiling, happy, and was quite good at her job.I couldn't have been happier with my experience at Walser! Well done!!!

Gwen

Jul 30, 2014

John is an excellent greeter, guide. He explained process completely and in a language i could understand. He took time to explain and obtain the service (recall work needed) my Corolla needed. Thank you for maintaining my car.

Timothy

Jul 30, 2014

came in for a for a oil change at 6:15 pm & was out at 7:15 pm I don't have time to wait , so fast service like this is great for us. Also was told that with our rewards card that the oil change was discounted. You can't beat that!

Lisa

Jul 29, 2014

I think the Services department at Walser is excellent! I have always had superior customer service and will continue purchasing vehicles from Walser because of the Service department!

Ashley

Jul 29, 2014

The service was completed on-time and they called to ensure I wanted to spend the additional money on some issues they saw before just performing the service.

Newy from Iowa

Jul 28, 2014

I bought a car from them through another dealer. They were a top notch company to deal with. Bob Shell was very helpful in the process.

Shellene

Jul 28, 2014

It was a complete 360 degree turnaround from my first experience. I was taken care of efficiently and every one was pleasant!

Mary

Jul 28, 2014

The service staff are friendly and thorough. They do everything to make your visit comfortable while taking great care of your car.

Renee

Jul 27, 2014

I found they had changed the waiting area by putting in more tables. I personally wanted a softer chair and took one when it became available. Otherwise, coffee was good.

Dorothy

Jul 27, 2014

Employees were courteous & efficient. Work was done on my car in "half" the time that was estimated. Now, THAT makes for a good day!

David

Jul 26, 2014

I always get in and out as promised and the job is always done right. Very satisfied with Walser Toyota Service.

Elizabeth

Jul 25, 2014

I like the set-up of check-in, with drive-in bays and multiple check-in stations. Staff was friendly and accommodating. The estimate was accurate. My car was washed. Got to use a 10% off labor card.

Julia

Jul 25, 2014

I was on a tight schedule and Travis (I believe was his name) was so helpful and got me out of there 1/2 hour earlier than I expected. He was very nice and helpful!

Jo

Jul 23, 2014

Things are explained clearly, I'm not talked "down" to, and you don't push to spend more money than I feel comfortable.

Susan

Jul 23, 2014

As my Prius was at 27800 miles, I had only had requested an oil change. My appt. was at 1:00 pm, but I got there early, and he asked if I wanted the 30K done at this time if he could get me out the door by 2:00 pm as I had to pick my nephew up from a movie. I said sure, and at 1:55 pm he got me out the door and saved me a trip back! Outstanding!!!

Barbara

Jul 23, 2014

You all make getting service easy. Friendly staff, keep you informed, nice waiting area, was able to use coupon for service, free car wash. Trust the repair people.

Shawn

Jul 23, 2014

The customer service person was very knowledgable and understanding of my needs.

Nancy

Jul 22, 2014

Chris phoned me periodically with updates and information on issues they found in car engine area. He gave recommendations and approximate cost. He was very pleasant (not pushy) and helpful. They even washed my car!

Daniel

Jul 21, 2014

My 2009 Camry now has 84,000 miles and is running great, with help of regular Walser servicing ...now have OFL Oil for Life too which saves me money -- Mike the service agent was VERY helpful and competent = give him a raise????

John

Jul 19, 2014

It was quick and the sales advisor was friendly and knowlegeable. I also used by black $1000 Walser card and saved about $30 on an oil change and tire rotation.

Jane

Jul 19, 2014

The service representative was so courteous and helful. He explained all about Toyota Care and the Walser Warranty I purchased.

Arthur

Jul 18, 2014

The work was completed much earlier than estimated. The rep. found service coupons for the work that was done, saving me money. The service rep. was courteous and respectful.

Michael

Jul 16, 2014

Great treatment from service personal. Estimated time was off by haft hour put that didn't bother me since waiting area is well maintained. Far price on service on changing tires.

Sharon

Jul 13, 2014

pleasant, efficient and courteous people, nice place to sit and wait with tables, wii-fi, coffee,ect . , shuttle service if desired .

Howard

Jul 12, 2014

From on-line scheduling through ease of working with sales reps, transport to shopping for an hour, through payment the entire experience was effortless and flawless

James

Jul 11, 2014

I was impressed with the friendly and helpful attitudes of the service personnel I dealt with. I was also impressed with the short time it took to complete my service since it was very busy at the service area.

Ramsey

Jul 11, 2014

overall good experience, but I came for pickup and waited 45 minutes for car to be brought to front door, and when it was brought up nobody told me it was ready so I waited even longer.

Colleen

Jul 9, 2014

It was quick, I was in and out in no time at all. I really liked my advisor, Mike, he was very informative. I really like the ease of scheduling appointments online.

Thomas

Jul 9, 2014

Great customer service. Price conscious for the consumer. Open, honest, attentive, interested in the customer. Listen to the customer. Show concern when appropriate. The car was having a mysterious intermittent problem so was not able to be diagnosed the first time.

Linda M.

Jul 8, 2014

I had engine warning lights on. Service was courteous. They provided a comfortable, well-equipped waiting area. Service people took care of contacting my warranty people, and it cost me nothing.

Donna

Jul 6, 2014

As usual the experience was friendly, and the service was explained. I didn't like the "new" coffee machine as it didn't have cappuccino.

Katelyn

Jul 5, 2014

Super friendly customer service & my service appointment was extremely fast--just about an hour and I was on my way home!

John

Jul 3, 2014

Several Customer Specialists in sales, collectively helped in my purchase experience. All seemed to have good knowledge of the Toyota vehicle line. I was helped all along the way and am satisfied with my Sienna SE.

Susan

Jul 3, 2014

The Exchange Mgr. called me before my scheduled service appointment, which allowed me to be prepared to meet with the Team Lead when I arrived. He was terrific (Ryan Boehne). My Customer Specialist (Kent Fairbairn) was terrific. Together they made my transition into a 2014 Corolla seamless and great!

Damaris

Jul 2, 2014

The gentleman who attended my services was very polite and helpful, as well as respectful. I do not remember his name but i will give him a five stars customer services skills.

Maureen

Jun 29, 2014

Very professional, were ready for me at the appointed time, had my card done when they said they would, my tech explained all the maintenance results to me, and of course the SHUTTLE service - thank you!!

Duane

Jun 25, 2014

well organized - appreciated that I was made aware that the service time would take close to two hours so I made arrangements to have someone pick me up.

Tom

Jun 24, 2014

It was a basic oil service and inspection visit. The service advisor, Ryan, was friendly and efficient. The car was complete in about 45 minutes, which is a quick turnaround.

Rebecca

Jun 24, 2014

I liked everything about it especially that we had one person from start to end and not a second financial person at the end.

Cindy

Jun 23, 2014

James, the service manager who helped me, was very friendly and helpful. He told me how long he thought it would take to service the car and told me I would receive a call if additional parts or services were needed. As promised, I received a call letting me know the battery needed to be replaced and asking me if I approved the purchase. The car was ready 45 minutes sooner than originally promised.

Terry

Jun 23, 2014

The individual who I worked with did a marvelous job. He interfaced with the warranty people and also took care of my unscheduled oil change.

Rebecca

Jun 23, 2014

John who helped me was a great guy- explaining in detail what was done and what I needed to do-- with no pressure, and the work was done faster then quoted.

Karl

Jun 22, 2014

The dealership in Bloomington always makes servicing my vehicles comfortable and easy. Everyone is courteous, friendly,Knowledgable and timely. Chris, my service representative was great! I felt like I received a lot of individual attention, despite a busy service center.

Joshua

Jun 20, 2014

It was all so efficient and fast dropping off the car. I brought our car in for a recall and the 10,000 mile check. Both were done within the 2 hour slot! Kelly was very courteous and knowledgeable. Thank you Walser Toyota!

Paul

Jun 20, 2014

I was cheerfully greeted by Service Manager Mike Newton, and he was fantastic. He took care of my car, made sure I understood what was happening, got me some water, made sure I knew how long it would take (they had it done sooner than expected) and he made sure I was all settled in the waiting lounge. After my wife had a bad experience with Mike Kikagawa (see below) when she brought her car in also that evening, Mike Nelson took care of her beautifully and made sure her car was fixed as well in a timely fashion.

Bruce

Jun 19, 2014

Service man was respectful, helpful, competent, good at explaining and communicating, finding me. Give this guy a raise. I think his name was Tyler.

Kathy

Jun 19, 2014

Everyone was very professional. The work was done on time (which is always good).I like the new furniture in the waiting area--good job.

Brian

Jun 19, 2014

Excellent, friendly service by the rep when I pulled in, with no waiting. Fast service. Great lounge with wifi and complementary coffee and water.

Margaret

Jun 19, 2014

I purchased my RAV4 in 2008 from Walser Toyota and have always had a perfect experience. Mike and Chris continued the flawless record and as a woman is worth even more.

John

Jun 19, 2014

Friendly staff, nice facilities, and a clean car driven right up to the door for me to hop in when you were done. How could I ask for more?

The

Jun 19, 2014

Mike was professional, friendly, informative and committed to pleasing the customer. I like the amenities in your waiting area and the comfortable chairs at the round table. Thanks for looking our for the customer's comfort and convenience the way you do!

Sarah

Jun 18, 2014

I feel like I can trust your recommendations because they make sense. I don't feel like you are recommending every little thing to scam me.

James

Jun 18, 2014

James did a great job explaining the details and associated costs. Was done with the service at least 30 minutes ahead of estimated which was great.

Colleen

Jun 18, 2014

It's always excellent! They explain what has been done and what will be needed in the future. They never push you to have anything done you are not able to afford to do at the time and I really like that!

David

Jun 18, 2014

You were on time, returned my car to me the same evening. Mike was very professional, called twice to confirm services. Thank you!

Joanne

Jun 12, 2014

Nick was great. Friendly and caring. He explained everything in detail. His customer relation skills really added to the trust factor.

Margaret

Jun 12, 2014

on time, took exactly how long they said it would and he gave me a water bottle to enjoy while I waited.

Anthony

Jun 12, 2014

I dropped off my vehicle the evening ahead of my scheduled service and it was finished that same evening ahead of time.

Doris

Jun 11, 2014

Very friendly and they addressed my issues even though they did not hear the squeak when they test drove it.

Shirley

Jun 11, 2014

Brian met me, got some info re car, brought me to his desk to complete paperwork and opened door to waiting area for me! These guys are so pleasant and make me glad to have both me and my car there! They make me feel like they are so happy I got my car at Walser. BYW, the facility was sparkling clean!

Sandy

Jun 10, 2014

The gentleman that helped me with my car was polite and well-informed about the services that my car needs. I appreciate his promptness! The facility was clean and well organized. I was able to do some reading/work while I waited for my car!

Jan

Jun 10, 2014

Everyone is friendly and open, from "my" Salesman (Paul S) to all of the service people. If I look lost or impatient, someone will ask if I need help. It is always a pleasurre to come to Walser.

Christopher

Jun 10, 2014

I was greeted right away by a service technician, my service was completed exactly when I was told it would. There was no hard push to do extra maintenance that would cost a lot of money.

Jean

Jun 9, 2014

Busy dealership, helped promptly, not rushed, offered water and a comfortable place to wait for my ride, or for vehicle to be taken care of. Repair was completed ahead of schedule

Dawn

Jun 9, 2014

Customer service and your kindness makes me feel welcome to come and get my car taken care of through you. Thank you!

Rohit

Jun 8, 2014

Rob was great throughout, he helped me find the car I was looking for and gave me an honest opinion on my queries.I am happy about the car I finally ended up buying

Joan

Jun 8, 2014

Always feel welcome and very well taken care of. Glen was very easy to work with and provided excellent customer service.

Helen

Jun 7, 2014

Kelly (can't recall last name) was very competent, in addition to be being friendly. I hope he works on my car the next time I come to Walser.

William

Jun 6, 2014

People were friendly and immediately gave me attention. The work was completed before the time they indicated it would be done.

Laurel

Jun 6, 2014

Everyone is so friendly and professional. I always feel like my car is in good hands. Love the online scheduling. Service tech always makes sure you have a ride if you need one. Called immediately when my car was complete.

Kathleen

Jun 6, 2014

Dave Hayes recognized that I had been waiting longer than usual to get checked in, greeted me, reassured me that my concern would be taken care of quickly. I didn't have an appt. & I was out the door in no time. He is a great representative for the dealership. This I why I keep coming back. I am treated well & have never had to return for poor workmanship. The service technicians are a cut above the rest. My appreciation to all of you. Love the extended hours too.

Kenneth

Jun 6, 2014

It was easy to set up a service visit and the tech, Tyler, was very helpful in explaining what would be done and how much time it would take. It ended up less than estimated and was done sooner then expected.

Minnesota Gee

Jun 5, 2014

Friendly service personnel. Quick turn-around. And you didn't charge me for diagnostic tests. I like that a lot!

Gregory

Jun 5, 2014

I bring my car in and wait for the service to be complete. The staff is always friendly and helpful. There is a place for me to work while I wait. My service is complete within the time frame it was promised.

Alan

Jun 5, 2014

Service advisor is knowledgeable and he kept me informed when there was a delay. I feel I can trust his recommendations.

Gary

Jun 5, 2014

Glen, in the service shop, is outstanding! I told him what I needed. He quickly and efficiently took care of everything! I think Walser Toyota has some wonderful employees. Every Toyota dealership does not have this excellence. I always recommend Walser Toyota to my friends.

Vicki B.

Jun 5, 2014

Friendly service rep and details given to me regarding my service on that day.

Constance

Jun 5, 2014

Your team is fast, very efficient and extremely caring to me, your customer! Your staff is clean, (clothing and language!)Your entire operation is neat as a pin! Great waiting area and wonderful followup of progress on my car. Michael Alovera was my service advisor and he was A+ !!

Lawrence

Jun 5, 2014

As always-- easy to make appointment, prompt start and finish, pleasant wait environment (espresso machine is nice), professional service rep (never had a bad one at Walser)

Nancy

Jun 5, 2014

Checked everything and told me everything looked great. I'm always on the defensive, because of stories you hear about maintenance scams, but I've never felt scammed at Walser. Bought my car there, and have all my service done there.

Brandon

Jun 5, 2014

I am always greeted with a smile and the staff is always willing to explain the work that is done on my truck.

Curtis

Jun 5, 2014

Scheduled a time when it was convenient for me. People listen to the details I want to have taken care of.

matt1150

Jun 3, 2014

Working with Spike was a pleasure! He was low pressure even though we didn't decide on purchasing in our first visit. Bob, "Spike" Spicher took the time to thoroughly explain the entire process and let us decide on what was best for us.

Stuart

May 30, 2014

Walzer Toyota provides superior customer service in both the sales, service, and parts departments, and has done so throughout the past 7 years I have been visiting this dealership . Greg Davis runs a terrific organization, always willing to do whatever it takes to make sure his customers have a great experience at his dealership. His Sales team along with the Service Advisers, and Parts Department team listen, are always very friendly and helpful, and do everything to accomodate your needs from providing the right solutions when purchasing a new or used car, to giving cost saving advice when repairing your car. I tell my friends all the time that I have not visited a car dealership with better customer service, as Walzer Toyota stands above all. I have visited dealerships where you can walk around and look at cars for 15 minutes, and know one even says "hello". When this happens, I have made up my mind, and not buying a car at this dealership. If they can not provide service up front, there is no telling what the rest of the experience will be like throughout years of owning a vehicle. I want to thank everyone at Walzer Toyota, both Sales, Service, and Parts, for all your help and generosity throughout the years. We have 3 Toyotas in our driveway, and my son will be driving in another week, so we will be looking for another one in the near future. Great Cars, Great People! - You make a difference!

carlsonr1

May 30, 2014

Had an amazing time visiting with Spike as my sales person. He was very friendly and outgoing, and not pushy as well, we had a fun time :)

Aleshia

May 29, 2014

We love how there's never any pressure when we're there. The team always does whatever possible to make us feel like we're in control of our decisions. Also, they went out of their way to ensure we had all the answers to our questions.

Ronald

May 28, 2014

I like Walser's proactive approach to our business relationship. You call me if there is something I should be aware. You also are very straightforward in dealing with...saves time and I feel like I'm being treated fairly.Tom Kennedy is great to work with

Matt

May 27, 2014

Saleman Daygee (sp?) was an AWESOME saleman and stayed late to help us out because we lived out of town.

Rebecca

May 27, 2014

Love the drive in service; service reps ready to help and mechanics right there to advise if there are questions; staff at billing desk are friendly and efficient; love the waiting area and that a shuttle service is available if needed or will get a rental ready if that is needed.

Andy

May 25, 2014

This is the first vehicle that I have purchased from a dealership (private deals only up until this point) so I was a bit nervous on getting "taken for a ride". However of all the places we visited, Walser was the best experience. Worked with Paul B. and Rob. Both were very helpful and willing to go "the extra mile". The whole business appeared to be well run and efficient focused on customer service, stress free environment, and staright forward haggle free honesty. I would definity revisit "down the road".

William

May 23, 2014

My service advisor took excellent care of me. He made sure that the things I needed looked at and the reason I was in, was taken care of fully.

Matthew

May 20, 2014

staff are friendly and punctual about updates and maintenance needs of your motor vehicle. they made several maintenance suggestions and i chose to do them i noticed my vehicle running better immediately driving off the dealers lot.

Renee

May 20, 2014

Our sales rep was Rob Erickson. He was Excellent. Very patient, positive, knowledgeable, thorough and great follow-up. He knew when NOT to push us too hard, but hung in there nonetheless. We are a very busy family...so this was a critical skill he had. :)

Timothy

May 20, 2014

We dealt with Sierra, she was wonderful and so patient as we figured out our complicated finances (we're self employed, and not the most organized! ) It was a very enjoyable experience, I was expecting a lot more frustration.

Larysa

May 19, 2014

Our sales person Joel Bittner was very helpful and gave us a lot of information about the car we were buying which included showing us all the features in the car and how to operate everything.

Dorothy

May 17, 2014

Sales personnel were extremely helpful and considerate. We have always had GM cars and my husband is a Walser Buick customer. I wanted a Prius so we chose Walser Toyota and we're again satisfied customers.

Abhishekh

May 17, 2014

The Sales person I dealt with (Alex) was very kind and had all the information I needed. Plus, he only tried to sell me what i wanted and nothing else, unlike a few other dealers who sometimes overwhelm the customer with lot of products/packages.

Nicole

May 17, 2014

Kela is phenomenal. We have worked with him the past and will always go back to him. He came in on his day off to work just to work with our early lease returns. He got us in to vehicles we love and made it work within our price range. He is personable and attentive to what our needs are. Overall, he is just awesome!

Kyle

May 17, 2014

Enjoyed my experience greatly! It was straight and to the point. Rob was a great guy to work with, and Kevin sealed the deal. I've already been referring people your way!

Evelyn

May 17, 2014

The staff was very helpful and friendly. The salesman was very accommodating without being too pushy. Altho I was disappointed in not being able to lower the price, I liked the idea of no haggle. The only pressure I felt was while trying to decide about taking the lifetime warranty.

Jean

May 17, 2014

It was so easy. I had gone to another dealer but decided to look around more. My daughter had gone to Walser the previous year and was happy. I had called Walser ahead of time and told them what I wanted. I met Sam Colar when I went to your dealership and he had the specific car waiting for me. I also asked him to have my current car, a 2004 Highlander, appraised while we were looking at the new car. The used car person introduced himself and gave me the specifics about my trade in. From there we just went on to do the paperwork. Sam was helpful and honest every step of the way. He was a professional at all times. We got through every step of the process in a timely manner. The Walser price and my trade in price was $6000 less than another dealer had quoted me. As importantly, I was treated with respect and good will during the whole process. I have been telling friends and neighbors about Walser every chance I get. I was very happy with Sam and Walser!

Betty

May 17, 2014

I was given quick service; my questions were answered; and the attitude of all who assisted me was gracious, willing and cheerful.

Duane

May 17, 2014

I had difficulty getting the specific car I wanted. The dealer took extra steps to obtain that car. The dealer took the time to explain the car's features. Follow-up has also been good.

Todd

May 17, 2014

Kevin Danh worked with me - I traded in my 2007 Camry for a new Camry Hybrid. He did a great job of preparing everything so I could walk in, sign the paperwork, and drive off the lot in my new Camry. I'm really happy with the car and the service from Kevin.

Carol

May 17, 2014

I LOVED BEING TREATED LIKE THE FAMILY, VERY CARING IN EVERY RESPECT. THANKYOU!!! I HAVE BOUGHT MY LAST 4 CARSFROM YOU, AND I'LL BUY MY NEXT ONE THERE ALSO :)

Reier

May 17, 2014

Seems to be well organized and well run. I had a good feeling when I first stepped into the dealership. I also was impressed with the prompt response to my online info request.

Douglas

May 17, 2014

Knowledgeable saleman, Sam Coler, made details of the deal very clear, answered all our questions immediately. All around, a great experience. Got the deal done quickly too.

Gregory

May 17, 2014

Our Sales person, Sierra Juhl was friendly, knowledgeable and pleasant to work with.She also made sure we were completely satisfied with our purchase

Andrea

May 17, 2014

Jacob and Josh were great to work with. You all made it way too easy to walk in and walk out with a new car.

Susan

May 17, 2014

My salesperson Adam was brand new to the business - mine was the first vehicle he sold. He had a lot of patience and was eager to make sure I got what I wanted. I've always liked the way Walser sells - this is my 3rd vehicle I've bought from the Walser dealerships.

Robert

May 17, 2014

My sales person was very knowledgable about the vehicle I wanted. Literally, he had all the answers. In addition, he exemplified utmost patience with me. This was probably the best vehicle purchasing experience I ever had.

Vera

May 16, 2014

Lukas was attentive, well informed, customer friendly and was thorough with follow up calls.

Darlene

May 16, 2014

Russ, my salesperson was great. He was knowledgable and efficient. He went above and beyond when I was unable to drive my trade in. Jake was also helpful with assessing my trade in value. Everyone we met in the process were great to work with. Will recommend Walsar!

WalserFan

May 16, 2014

This was the best vehicle buying experience we have ever had. Fantastic customer service. We got a good deal on our trade in. I loved that our trade in did not enter in to what we paid for our minivan. Great customer service; before, during, and after the purchase. We have already recommended Walser Toyota to three of our friends and family members.

Naomi

May 16, 2014

The professional and friendly nature of the staff, especially Sam Coler, who I worked with. I didn't know if it would be possible to trade in my vehicle and drive away with another one that fit my needs in one afternoon, but Sam made it possible. Thanks!

Marcus

May 16, 2014

I felt comfortable making my purchase and felt no pressure with any decision. Everyone who helped me was friendly. I was super nervous as this was my first car purchase but I was pleasantly surprised at how comfortable the purchase process was.

Galen

May 16, 2014

Personal attention. Pizza was served on Saturday to my family. I felt appreciated and i was glad to give Walser my business.

Betty

May 16, 2014

I had an oil change, and it was done quickly. I liked having my car washed. However, in the washing process my license plate got bent and the holder was broken. I took the car back to Walser the following day, and the service adviser took off the plate, straightened it, and put on a new plate holder. He did this quickly and was very polite.

Bonnie

May 16, 2014

They got me in right away and finished the job quickly. I also took advantage of the courtesy ride to work.

Terry

May 16, 2014

During our purchase of a new 2014 Highlander, Curtis Miller(our sales rep) was very professional and courteous.He kept us informed during the process. We would definitely choose him to assist with our next purchase.

Mary

May 15, 2014

Our treatment was top notch. My wife dropped off the Camry for some scheduled maintenance. I picked her up and went to meet our daughter for dinner. I was called by our Service Advisor and told the car's water pump was leaking, and that he already had it approved for replacement at no cost under our extended maintenance coverage. He gave me a reasonable ETA on the repair being completed.He then called me back as we were leaving the restaurant telling me the car was now ready for pickup. We picked up the car on our way home. All in all, I'd say things went exceedingly well.

F.V.

May 15, 2014

I had to change to a different new car salesman due to Pat Stanley moving on from Bloomington Walser Toyota. It was recommended that I see Tom Kennedy, which I did, and he is wonderful ~ professional, very knowledgeable, easy to communicate with, and very, very patient. Thank You Tom!

Christopher

May 15, 2014

Mike has helped me multiple times in the past and always makes sure everything I want checked is done and any issues worked out.

Reid

May 15, 2014

Comfortable waiting area and overall, a very nice dealership. It's very nice to have wireless internet to catch up on some work while waiting for my car.

Judy

May 15, 2014

As always, staff at this particular Walser dealership treat me with excellent customer service. Staff are extremely knowledgeable about Toyota vehicles. I never feel pressured to get a service or product for my car.

Michaela

May 15, 2014

Tyler was an excellent service advisor who listened and kept me up to date thought my service. A+ all around.

Janet

May 15, 2014

I am kept up to date, estimate of time is usually dead on, It is comfortable in the lobby area.

Mona

May 15, 2014

I've been a client for years, and I like that sometimes, you actually say, " everything looks fine right now ".

Clara

May 15, 2014

The salesperson, Kao Lor, who I first talked to in April explained all details clearly. He was easy to ask questions of, giving straight forward answers.

Jon

May 15, 2014

Wifi while I waited and a chance to chat with Tom Kennedy, one of the best sales people in the car business.

Michael

May 15, 2014

Large number of service staff leading to quick service. Very pleasant service advisor. Prompt greeting and intake. Very comfortable customer lounge. Service was completed half hour before estimated.

Pete S

May 15, 2014

Walser Toyota works great for me: it's convenient, they always seem to be able to get me in for an appointment around the times I'm looking for, and the service is high quality and expedient. They have a very comfortable waiting area for hanging out and enjoying a beverage and relaxing as well.

Cindy

May 15, 2014

My service Tech, JOhn, was helpful throughout the process and made my visits go as smoothly as possible even when things did not go as planned.

Jane

May 15, 2014

I was able to bring my car in early before work and it was done well before they said it would be finished. They got all the recalls done in a timely manner. Sure appreciate their thoroughness.

Bradley

May 15, 2014

The Toyota service department is second to none. I can always get my car in whenever I want. Your team is very accommodating. I love it! Having free Wi-fi in the holding room is a huge plus too.My next car will definitely be a Toyota with Walser.

Barbara

May 15, 2014

The repairs are always done right. Experience with another Toyota shop in Wichita KS has not been so good. More to make it 20 words.

lisa

May 15, 2014

The people are very friendly there and very helpful. I always get my car serviced there. The store is clean and welcoming. I usually have to bring my son with me and there are always good movie options to keep him entertained.

David

May 15, 2014

The entire process from scheduling to having the service done is very fast. They have great people working there as well.

Connie

May 15, 2014

Your service advisor tracked down our extended warranty and implemented it to pay for a new water pump (and a rental) with no effort on my part. Great job!

Joan

May 15, 2014

Glen Soggy was very helpful in getting all the work done so I wouldn't have to come back. In addition to the regular oil change two recalls were taken care of. Glen kept me updated as to the progress and my car was ready when I expected it to be.

Martha

May 15, 2014

I brought my car back in so they could check their work (I just heard a tinking sound-like a loose rock in a hub cap or something) after getting work done the week before. They were very professional and checked through everything without giving me grief about bringing it back in :) everyone is always very nice and accommodating. I really enjoy when they come into the sitting area and give you updates. It's very considerate and helpful. Thanks!!

Dave

May 15, 2014

Your service people came and talked to me giving me a progress report, I didn't get any kind of sales pitch trying to sell me more stuff and that makes me feel like I was treated as an adult not just a number with money to be had, I just find that treatment hard to find these days. We purchased the Rav 4 at another dealer that turned out to be a bad experence when it came to service, the way I was treated, I will only go back there if I have to. Walser, no problem.

Vicki

May 15, 2014

New waiting room furniture-- not that comfortable, but at least it is cleaner than the former furniture. My service manager did his job well.

Erika

May 15, 2014

Staff is fantastic! When I ask to get my car done a little quicker, they always come through! Like the editing room too!

John

May 15, 2014

Our customer service person was fantastic. He was very committed to us having complete satisfaction. Also seemed like a nice guy.

Randy

May 15, 2014

I like that your company has so far has been honest and been upfront with me as a customer. I traded my truck in and bought a 2005 Toyota Corolla. I was skittle appensive before and after buying this vehicle,because buying a used vehicle,may come with problems sometimes, but so far I haven't had any problems. Keep up the wonderful reputation and the community involvement your doing.

Dianne

May 15, 2014

The gentleman that helped me upon my arrival for my appointment was so courteous and thorough. He was able to explain the details of the work done on my Toyota Corolla 2011 in a way that I understood without feeling ignorant. I would highly recommend your service department to friends. On the whole it was a great experience!

Bill

May 15, 2014

On time and done when promised. It was servicing, so I assume everything was handled professionally and with care to detail. (Who checks their own dipstick after a dealership service???)

Sarah

May 15, 2014

Very friendly people. I loved that I could leave my car there and have a shuttle take me back to work instead of waiting at the dealership.

Becky

May 15, 2014

The service person was helpful and explained when/what I needed to consider about getting new tires (I was only in for an oil change, but had the tires checked).

Jacob

May 15, 2014

Everyone is very knowledgeable and helpful on a personal basis. Any service I get done at Walser Toyota I know will be done in a fast, efficient, professional matter.

Marjorie

May 15, 2014

The car was fixed perfectly, couldn't have been more pleased. I also got a ride home so I wouldn't have to wait.

Esther

May 15, 2014

I like that I didn't have to dicker over the price. You name your lowest price and give your highest price on trade ins right from the start.

ekwolfe15

Apr 15, 2014

This was the second vehicle I have bought from Walser Toyota. I went in for an oil change and was told of the fantastic deals they had going on for their 2014 cars. The salesman I spoke too was very informative and very friendly. (Spike Spicher) The finance staff was very helpful and it was all low key, no pressure. Every time I took my older car into the service department I also received very friendly and professional service. The service people are very clear in their explanations of what they have done. I always feel I have good value for the money I spend. I highly recommend this dealership.

TimBetty7

Apr 1, 2014

We came looking for a reasonably prices and comfortable car for my wife who has MS. She has trouble with the comfort of most of the newer cars. We worked with Spike who helped use test drive several models. We ended up with a Prius C that has leather seats and fits her leg length well for comfort. We love the gas mileage and vision for seeing as she backs up. Spike, Thanks much for your patience with us! Tim and Betty!

gottaluvalulu

Mar 22, 2014

Walser Toyota is a fantastic place to buy a car! I have bought all four of my cars not only from this dealership but also from the same car salesman (Spike Spicher) he went to bat for me and got me the car of my dreams, and shared his pepper jack cheese sticks and diet coke with me too. spike is a groovy guy that wont beat around the bush. tell him what you want in a car and he will do everything in his power to make it happen! I like this dealership because you don't have to monkey around with negotiations, you just get the lowest price to start with. they also continue to amaze me with how much they give me for trade in values on my car. I plan on continuing to buy all my cars from spike! stop what you are doing and go buy a car from him right now!!!

Unhappy Customer

Feb 9, 2014

I would not recommend Walser Toyota Bloomington to anyone. They sold me a used 2008 Toyota Sienna that literally needed its engine replaced, even though they showed me a totally clean bill of health on the vehicle at the time of sale. I took the car to a third-party mechanic right after buying to do a bumper to bumper inspection (my due diligence on the car), and the mechanic reported a major mechanical problem. I took it back to Walser Toyota Bloomington and the car salesman insinuated that the mechanic was just trying to make money off of me. After Walser inspected the car, they realized the engine needed to be replaced and quoted me $5,000 in repairs. I told them I wanted to return the car for a full refund. It gets worse. Even though I brought the car back the same day, they still cashed my check (I paid cash for the car) and then told me I couldn't get a refund for 7-10 business days. No check came after 10 business days. I made over a half dozen calls to get my money back. One guy even promised me that he'd have a check ready for me if I stopped in the store on the 13th business day, but there was no check when I arrived. I finally got my money back 3 weeks after they cashed my check. Walser Toyota Bloomington is a disaster. The next week I went down the road to Bloomington Acura Subaru and had a great experience. Unlike Walser, the Bloomington Acura Subaru staff were experienced and not pushy for price, warranties, etc. And, they sold me a good car--one that a third-party mechanic verified.

Unhappy Customer

Feb 7, 2014

I would not recommend Walser Toyota Bloomington to anyone. They sold me a used 2008 Toyota Sienna that literally needed its engine replaced, even though they showed me a totally clean bill of health on the vehicle at the time of sale. I took the car to a third-party mechanic right after buying to do a bumper to bumper inspection (my due diligence on the car), and the mechanic reported a major mechanical problem. I took it back to Walser Toyota Bloomington and the car salesman insinuated that the mechanic was just trying to make money off of me. After Walser inspected the car, they realized the engine needed to be replaced and quoted me $5,000 in repairs. I told them I wanted to return the car for a full refund. It gets worse. Even though I brought the car back the same day, they still cashed my check (I paid cash for the car) and then told me I couldn't get a refund for 7-10 business days. No check came after 10 business days. I made over a half dozen calls to get my money back. One guy even promised me that he'd have a check ready for me if I stopped in the store on the 13th business day, but there was no check when I arrived. I finally got my money back 3 weeks after they cashed my check. Walser Toyota Bloomington is a disaster. The next week I went down the road to Bloomington Acura Subaru and had a great experience. Unlike Walser, the Bloomington Acura Subaru staff were experienced and not pushy for price, warranties, etc. And, they sold me a good car--one that a third-party mechanic verified.

stevem9098

Feb 7, 2014

I would not recommend Walser Toyota Bloomington to anyone. They sold me a used 2008 Toyota Sienna that literally needed its engine replaced, even though they showed me a totally clean bill of health on the vehicle at the time of sale.I took the car to a third-party mechanic right after buying to do a bumper to bumper inspection (my due diligence on the car), and the mechanic reported a major mechanical problem. I took it back to Walser Toyota Bloomington and the car salesman insinuated that the mechanic was just trying to make money off of me. After Walser inspected the car, they realized the engine needed to be replaced and quoted me $5,000 in repairs. I told them I wanted to return the car for a full refund.It gets worse. Even though I brought the car back the same day, they still cashed my check (I paid cash for the car) and then told me I couldn't get a refund for 7-10 business days. No check came after 10 business days. I made over a half dozen calls to get my money back. One guy even promised me that he'd have a check ready for me if I stopped in the store on the 13th business day, but there was no check when I arrived. I finally got my money back 3 weeks after they cashed my check.Walser Toyota Bloomington is a disaster. The next week I went down the road to Bloomington Acura Subaru and had a great experience. Unlike Walser, the Bloomington Acura Subaru staff were experienced and not pushy for price, warranties, etc. And, they sold me a good car--one that a third-party mechanic verified.

johnronaldklinger

Feb 4, 2014

Spike was very informative and knowledgable. Took us on test drives in the cars we expressed an interest in, pointing out pros and cons of each. Friendly, funny, no pressure. We would highly recommend him and will return for future purchases.

BryMan

Feb 1, 2014

I purchased a truck from Spike at Walser Toyota and he made it an enjoyable experience. Spike goes above and beyond to ensure that his customers walk away feeling great about their purchase.

karryn

Jan 28, 2014

"Spike" was very professional and easy to work with. He explained everything very well and made the experience of buying a new car very easy.

MNTundra21

Jan 11, 2014

Walking through the door I was greeted by Spike. What a humble down to earth guy. First impressions mean a lot and he set the bar high right from the start. He made the whole process of buying a new vehicle hassle free and smooth. A true professional. I highly recommend Bob for anyone else looking for new Toyota.

MGCady

Jan 5, 2014

On a Saturday afternoon in early November the dealership was busy but not crazy. I chose Walser because a friend had purchased her vehicle there and had a good experience. No haggling and no bait and switch tactics. Sales associate Spike Spicher approached us and asked if we needed anything. I told him my long list of wants and needs and we test drove a couple cars that fit the bill. I found just the right one and he walked me through the buying process. It was a long process but he kept us engaged with stories of his family and was quite personable. He called a couple days later to see if I was happy with my purchase and to follow through on a couple after market items I had purchased. Overall a very good experience. Go see Spike!

stoffersj

Dec 31, 2013

Spike was great to work with. He was friendly and helpful. He made the whole process easier. I appreciated the no negotiating. I just want the best price without having to deal with making offers. Spike took the time to help me get to know my new car which is quite a bit different than the cars I have driven being its a Prius and works differently. I was offered water and my little girl was given hot cocoa and I am sorry I was not offered any food from a cooler as some people were but it is a holiday and we all wanted to get home.

tmd762

Dec 30, 2013

We really enjoyed working with Bob, "Spike". He was very patient and understanding with helping us make our decision to find the perfect car. He was very attentive to our needs and took care of us in a timely manner. Every person we interacted with at the dealership was very friendly and courteous. Walser has set the bar very high with their excellent customer service that keeps them a step above other dealerships.

Hdaud

Dec 19, 2013

Untrained sales people and they lost our paper work so we had to re due, and it took more then a two weeks to get it Right.....

LoriMc

Dec 9, 2013

My husband and I purchased our last used Toyota Camry in 2011 from Walser Toyota and Bob ("Spike") had helped us with that purchase as well. When my husband died and our car was totaled, Spike was the first person I thought of to look for a replacement vehicle. Walser has a great selection of cars to choose from and the website was very helpful in choosing the top cars I wanted to look at. Spike did a great job of explaining everything to me and helping me maneuver through the decisions on purchase of the warranty and other add ons that I decided to purchase for the 2011 Toyota Camry. Spike's friendliness and caring personality made the whole purchase experience very pleasant. Thank you, Spike!

Wrangler

Dec 5, 2013

Shopping on CARS.com and buying from Walser Toyota was a very pleasant experience.

justinpeter566

Nov 30, 2013

Bought my 2014 Scion Xd from this dealer and serviced my 2005 Xa in their shop. Customer parking was limited in the small lot by the door. this combined with the shop entrance being so close made for a some difficulty. Once inside things are a lot better. There is ample seating and TVs if you need to need to wait. "kids room" was separated from main waiting room with a glass wall so parents can easily keep an eye on their kids. Sales area is made up of "open cubes" making it a little tight if a couple want to talk to a sales person. Bob "Spike" Spicher was our salesman. This guy is quite a character, in a good way, and did a wonderful job making the sale while exchanging verbal jabs with his cube mate. With Pure Pricing there was no negotiation, Service in the shop was great and what you should expect when servicing your auto at the dealer. Shuttle service was a nice extra. Driver, Jeff I think, was talkative and courteous. If you buy from this dealer, meet Spike and you're feeling hungry he's the kind of salesman who will share a cheese stick with you. Cheers Spike

Mattholz

Nov 25, 2013

My experience at Wasler Toyota was friendly, easy, and smooth. Bob "spike" Spicher made things easy and straight forward. The car I purchased was priced competively and I got a fair price on my trade in.

CrazyEp4

Nov 12, 2013

Although the trade-in was a lengthy process, I was very happy with the end result. Bob was very helpful and generous - I even went home with some Toyota gear to supplement my first Toyota. :)

Toyota customer

Oct 10, 2013

Very young and untrained salesperson. They tried to sell me a car with "aftermarket items" to make the discounts look bigger than others. Could not get away fast enough!

SteveNelson100

Sep 2, 2013

We had been looking for a Sienna minivan for quite a while and went to Walser after looking at other locations. Spike worked with us the entire time we were there to find the vehicle we wanted at a great price (and zero % financing) , trade-in our older Sienna, and go through the financing and paperwork to drive away in the new Sienna. The customer service was excellent.

robbou

Aug 24, 2013

I went to walser toyota for a specific car they had listed on the internet, it was there at the price listed.Bob Spicher (salesman) assisted me, he was fast, listened to what I wanted, did not waste my time. The test ride, info on the carpaperwork all as stated, we were out the door with a new car in a short time frame. We appreciate Bob's up-front manner and his friendliness.

Ray

Aug 13, 2013

Hi, I would like to tell you the story, what happened to me yesterday at Walser Toyota dealership in Bloomington, MN and I really hope that Headquarter of this dealership will read this message. On Saturday (August 10th, 2013) i went to Walser Toyota dealership in Bloomington, MN to purchase a brand new Camry 2013, unfortunately by the time I submitted an application the financial institutions were already closed and my sales person told me that they will call me on Monday and will let me know. On Monday (August 12th, 2013) my sales person from Walser Toyota called me as he promised and told me a good news that I have been approved and I can come over and sign the paperwork. I came to dealership at 2pm and I decided to go with brand new Toyota Camry 2013 SE, so my sales person (Bryce) showed me the car and we together and two of my friends took this car to test drive. I liked the car really much and I decided to purchase it, while we have been working with paperwork, my sales person (Bryce) asked me do I want to fix the hale damage on the car which cost $1500? I told him let me take a look at the car one more time and after that I will tell you my decision. Me and my friend went out to the parking lot to take a look at the car and the car was in excellent condition and I haven't noticed any hale damage, so my decision was to purchase the car in as is condition. My sales person submitted all paperwork and finally again I have been approved and I was ready to pick up my brand new Camry. My sales person (Bryce) asked me do I want them to wash my car and buff it, my answer was no, because it was already 8pm and I have been waiting for 6 hours to get this deal happen. I was told that my car will be ready in couple minutes, so I went outside and noticed that my sales person is washing my car, even though I told him not to do it. Then when he brought me a car, the car was totally damaged with hale and also the miles on car were 4 miles more then the car which I test driven and chosen. I told the manager and my sales person that I think that this is a different car and the answer was "What you talking about?" "This is the same car". Then I started ask them a bunch of questions about the difference between 2 cars and my sales person (Bryce) told me "Yes it is a different which you driven, this brand new car with no hale damage and you are actually purchasing this car with hale damage, but if you want we can fix it for you for $1500 or buy brand new for $1500 more of the sales price". I told them that it is not right to sell the car without showing it to the customer and why sales person send us to take a look to the car if there any damage if it wasn't the car which I am purchasing. So I asked for the big manager to talk and when i met big manager and started telling him the situation, the previous manager came out and different sales person came and they told me that they not going to sell me any car and they told me to go to different dealer. So today I went to different dealer and purchased new Camry, but because of that situation what happened yesterday - I wasted 2 of my days, a big frustration and have been lied by Walser Toyota in Bloomington, MN. Please take this message into your consideration! Best regards, Ray

npom

Aug 2, 2013

I recently bought my RAV4 from Walser Toyota. They had a very large selection of used vehicles, many of which were within my price range. Bob Spicher met us in the lot and helped us drive a couple of different cars. He even took it upon himself to drive us home (and my father back to the dealership) when my dad locked himself out of his car! It was quite an ordeal, but Bob was very kind and helpful through all of it. (He has also been helpful post-purchase with any questions). We came back the next day to purchase the car, and while Bob was not working we worked with Sierra who was also very helpful in getting everything worked out. There ended up being a mix-up with the car that I purchased, but the managers handled it extremely professionally and offered to meet up with me to get everything straightened out. They bought me a tank of gas and were very apologetic for the mistake - it took no effort on my part which was greatly appreciated.

happyrav4customer

Jul 31, 2013

We knew exactly what used vehicle we wanted in terms of year, make, model, and price, and we were thrilled with the numerous, quality options. (We were also happy they closely aligned with the online inventory compared to the bait-and-switch we experienced shopping some other dealerships, and that they were all parked in one location.) Spike met us as we walked up to the door and patiently helped us narrow them down, provided the information we needed, answered our questions, and kept the whole process very comfortable and pleasant. We were also very pleased with the trade-in process, and thrilled with the financing, as Walser was able to not only meet but beat our other best option. I could not have imagined a more pleasant process from start to finish. Every single person we encountered was professional, fun, pleasant, and upbeat, the prices and experience were exactly what we were looking for all around. I would not hesitate to recommend Spike and Walser Toyota to anyone. Thanks for a great experience!

HockeyFan

Jul 24, 2013

They are extremely slow and could care less about their customer's needs. Customer service is terrible and they don't follow through on their word. Would never buy a car from a Walser dealership again and I will encourage everyone I talk with to avoid Walser Dealerships.

612jasonw

Jul 16, 2013

Bob Spicher is a very kind and caring person. I had purchased a used vehicle through "Spike" and am completely thrilled with the vehicle. Every step of the process was remarkably easy. I felt as if I was dealing with a family member through the whole process. "Spike" left no loose ends on the whole process. There were a couple of concerns with the vehicle at first and "Spike" had us pull right up to the door to have one of the service personnel address the issue immediately. I was amazed with the courteous and kind hospitality that "Spike" possessed. I will absolutely, without a doubt, be visiting Walser Toyota once again to purchase my next vehicle with Spike. Bob Stay "Groovy"! And thanks for everything you did for me and my family. We appreciate it so much. It's nice to know that there really is a car salesman in the world that isn't out to gouge you. One that cares about you and your needs and is able to work with you to make the car of your dreams, a reality, without all the hassle of a normal dealership or salesman.On a second note I have referred friends and family to visit Walser to deal with Spike as well. If he did it for me, he will do it for them.......Thanks again "Spike"Jason WenmanA Totally Satisfied Customer

Alex H

Jul 1, 2013

My husband and I will never set foot in another Walser dealership after our experience here. We wanted a used Toyota Landcruiser and were having trouble finding one that met all our specifications. Walser had one listed online and we went to check it out. It was a weekday afternoon and no one was available to help us and we had to wait a good 20 minutes before a sales guy was back from lunch. He took us back to his desk and went to grab the keys. More waiting. He came back and said the car is actually still in reconditioning and isnt even on the lot yet. He told us to come back when there are photos posted online- that means the car is ready to sell and on the lot. We waited about 2 weeks. A day after photos of the vehicle were posted with the online ad, we returned to Walser. We got a different young, clueless sales guy. He took us to his desk while he went to get the keys. Repeat scenario from before. The car was still in reconditioning. He said they will call us this time when the car is in. With all our time they'd wasted of ours already you'd think we had learned our lesson but Landcruisers are hard to find, especially with lower miles. So when we were called when the car had arrived on the lot, we grumbled but drove out there again. We worked with the same young, clueless salesman we had talked to initially. He knew absolutely nothing about the vehicle, claiming Landcruisers are Toyota's top selling car. After a test drive he wanted to rush us inside to talk numbers. We hadn'd even really walked around the car yet, but given our eagerness before, I'm sure he thought we were a sure-thing. Finally we went inside to "talk numbers" which is actually a joke since Walser is "no haggle". They claim they offer you their best price up front, which is a bunch of bologna. Anyway, the car had a little over 100k miles on it and there is a pretty critical (and expensive) 90k Toyota manufacturer's recommended maintenance that hadn't been completed on the car. My husband said "we'll buy the car right here right now but we want the recommended maintenance done first". The salesman replied that it's a no-haggle dealership. My husband said he wasn't haggling the price but we did not want to buy a new car and then need to immediately spend over 1k getting a new timing belt put in, when it should have been done anyway since this is a Toyota dealership after all. To make a long story less long, they refused to budge and would not put in a new timing belt, but did offer to roll the cost into our financing. We laughed at that and walked out. The whole experience left a bad taste in our mouths. And that Landcruiser sat on their lot for 2 more months and they ended up selling it for $2500 less than what we would have paid- their initial "best price". Ugh. Needless to say we got our car elsewhere and had a much better experience- and they had done the timing belt before they even put it up for sale!

MarkNIV

Jul 1, 2013

Impressed on many levels with Bob "Spike" Spicher - I have bought and leased many cars, and appreciated his transparency and speed to help us lease a new Highlander very quickly. We got our trade in value as needed, new car with color and package as wanted, all within 24 hours of our first visit to the dealership. Good sales people like Spike are a true asset and make buying/leasing a new car stress free and exciting.

Bloomington Kid

Jun 14, 2013

Their "Best Price" should not be confused with a good price. On vehicle I'm interested in their "Best Price" ranged $700 - $1,000 more than what can be negotiated elsewhere without breaking a sweat. Salespeople are generally new and unprofessional, mostly trained in the usual grind rather than product knowledge or customer service. Those reporting pleasant experiences probably either work there or got badly taken but liked the no haggle aspect. Savvy car buyers shop elsewhere.

tras0011

Jun 10, 2013

Great, down to earth guy. Didn't feel like a sales conversation at any point; just a discussion between people trying to help each other out.

RavieOwner

Jun 9, 2013

Walser made buying a car easy and fun without the hassle of negotiation all while getting a fair price. I bought a RAV4 and everybody was very friendly, cheerful and professional. My salesman, Frank, was particularly helpful and extremely trustworthy. My only complaint was that the office area is loud, busy, and chaotic. The music overhead is intrusive and loud, but they try to ensure your comfort by offering water, coffee, etc. The trade in value seemed a little low, but they were willing to negotiate this a bit even though they are a no negotiation sales center. I love my new vehicle and will definitely return here for any future car dealing (and I have to drive 150 miles to get there)!

watsonn1

May 30, 2013

Bob "Spike" Spicher was great! I got back in a Tundra and it is "Groovy"!! I would recommend Walzer's service and sales to anyone!

brownke1

May 28, 2013

My intent was to find a smaller car with better gas mileage that would replace my much larger car. This was not a quick decision for me as it required finding a car that "felt" as good. I therefore found myself coming back numerous times to drive the Toyota Camry as I drove other cars as a comparison. I began with Kevin Danh and wound up closing the deal with one of his partners, Bob "Spike" Spicher. Both gentlemen provided me with all the answers to my questions while not pressuring me at any time. If they didn't have time, being with another customer, they found someone to help me. I was offered additional add-on's, when I finally decided to buy my car, but never felt I was being pushed to do so. It was over-all a very pleasant experience. It's obvious why this is my third car I've purchased from Walser Automotive. I recommend both Bob and Kevin highly. Kevin's wife just bought a new Camry, and Bob, well Bob is "Groovy." :)

emilyscheller

May 25, 2013

The minute we walked into the dealership we were greeted by Spike. He was extremely helpful and accomodating. Being my first lease I was nervous, but he put me at ease and answered every question that I had. He guided me through the process smoothly and got me a good honest deal, he even offered snacks that he kept by his desk in a cooler. If you are looking at walser Toyota, just ask for spike for he will make the buying/leasing experience carefree and even fun.

rebalee24

May 23, 2013

Bob was great. He was very helpful and made it easy to sit through the process of signing the lease. I would definitely do business at Walser Toyota in the future. This is why I rated my experience highly.

Leessen

May 21, 2013

Great experience....no pressure...all facts. Vinnie did a great job of providing all the details...his knowledge was excellent and complete. At no time did I ever feel I had to make a purchase or needed to buy something that I didn't think I needed.

greenhorse

Apr 21, 2013

I was particularly impressed with the cheerful help with all aspects of this sale provided by Danielle Lanning, in particular, and all other Walser representatives we encountered. Danielle answered all our questions & provided all the help we needed in transitioning to my new Toyota. She impressed us with her knowledge and eagerness to help with all aspects of this transaction. I think the price I paid & the price I received for my trade-in were fair and exceeded my expectations. I would recommend Walser to anyone I know interested in buying a new car.

dlsmith43

Apr 18, 2013

The new car puchase process was professional, expert and freindly. The sales representatives were pleasant to deal with. The dealership facility is excellent and all service individuals very pleasnt and helpful. Trade in valuation was fair.

agolson

Apr 17, 2013

This dealership has always been great to work with - service is top notch - deals are outstanding. Sales people are not overpowering and are supplied with tons of information about the cars/trucks they sell.

smit4463

Apr 17, 2013

Great service and friendly staff. Very streamlined process that took a lot of stress out of the buying process. Only downside is that it would have been nice to have finance people onsite in case of any questions. Otherwise great job.

TEXthecat

Apr 10, 2013

This is the 3rd Toyota in a row that I've leased from Spike...I won't even "shop" anywhere else...Walser has the best service department ever and appts are on time and I've never had to wait longer for oil changes than I was told. They have a system of customer service and maintenance that works. Spike is the best....knowledge and customer service and sense of humor are the best!Several times I've just stopped in at the dealership for a question and received prompt cheerful answers....just this morning I stopped in to have someone help set up my Blue Tooth on my new Rav 4 and there was no shortage of fellows willing to help me right then...and in no time it was working great! Shopping for a new car is one of my least favorite activities but thanks to Spike and staff I'm happy and smiling in a new vehicle in a couple of hours. Painless....and lots of humor in the process. Congrats to Spike and Walser for keeping my business from year to year

schilsjeremy

Apr 4, 2013

We visted Walser Toyota looking to test drive a Toyota Rav4 that was listed on Cars.com. We happen to show up on an incredibly busy day. It was so busy that we had to be put onto a waiting list to see a car sales associate. While waiting for our turn Bob "Spike" Spicher approached us in the show room and asked if he could help. Spike was very friendly and easy to talk to which made it easy for us to ask him questions. Bob has a very layed back personality. It was fun listening to some of the banter between him and his coworkers. We didn't feel any pressure from him to add extras to our purchase. This was our first visit to the Walser Toyota dealership in Bloomington and it was very good experience. I strongly recommend this dealership and working with Bob, if possible.

KennethH

Mar 29, 2013

I have purchased many cars from various dealers & manufacturers over 45 years and Toyota is always the best value in terms of product and service. My most recent experience at Walser Toyota exceeded my expectations in every regard.

highlander56

Mar 26, 2013

I came here looking to trade my car, I read on here that "Spike" was the guy to see. I walked in and he was the friendly face that greeted me. He really knows his stuff, but he does not put presser on to buy things you don't want. He took the time to explain things, and he has a good sense of humor, and a layed back personality. He listened to what I wanted, and made the paper work a breeze. Everyone there was very nice and so accommodating. If your looking for a new car go see "Spike" and everyone at Walser they are great!

jrwluvsrls

Mar 26, 2013

The service was great and everyone who worked there was very friendly and very helpful! We will definitely recommend this dealership to others. We bought another car for my fiance a month before we bought this car for me and we had a horrible experience dealing with them, so we were dreading going to another dealership, but they changed our minds! Its nice to know there are people out there willing to help, not just take what they can from you!

LJ, South Dakota

Mar 14, 2013

I purchased a 2012 camry LE from Walser Bloomington Toyota on the internet on Fri. March 1, 2012. I sent the money to hold the car until Sat. March 2 as we had to drive from South Dakota and had an appointment for 9 am. Saturday. We were met by a sale associate, Joshua Pronschinske, which handled all the paper work in a very professional manner in less than 2 hours and had me my wife and I on the road.. There were no surprises or problems and left very satisfied. Would definetly recommend this dealership.

simteag

Mar 13, 2013

Matthew was very helpful and patient in dealing with my car-illiteracy. He helped me look through the computer listings for cars on-lot and walked me through the process of getting financing and insurance in order.

SheaCooney

Mar 5, 2013

This was my first experience purchasing a car. I went to several dealerships before hand (Toyota, Ford and Honda), but I have to say that Walser was the best experience. Darren Shimanski helped me and my parents for several hours giving us knowledge and information on cars that would be a fit for me. I came into Walser knowing I wanted a camry but my parents weren't sure if it would be within my funds or if it was the best car for me. Darren did an excellent job making my parents and I knowledgeable and informing us of the great qualities in a camry and Toyotas overall. I ended up leaving with the exact car I wanted and am very happy about it! I give Darren a 10/10 and exceeded my parents and I's expectations. My dad mentioned on the way home how he has bought a lot of cars in the past and talked to a lot of different salesman and said that Darren was the friendliest best experience he has had at a dealership. We will be reccomending Walser to family and friends!

Rb

Feb 16, 2013

We needed a part for our Rav4 Walser Toyota price $536.00 Napa price for the factory toyota part in a sealed new Box $164.00 Wow! Do not buy parts from walser!

jhbol

Feb 1, 2013

After looking at several different cars, I decided to check Toyota before finalizing my decision. A family member recommended Walser because of their upfront pricing. The Showroom is attractive and all the personnel very attentive. We dealt with Darren Shimanski who really impressed us with his knowledge of Toyota's cars as well as other brands. Because of his expertise in explaining all that Toyota has to offer in comparison to the other brand I was considering, I decided to purchase the Camry.

mary.gadek

Jan 29, 2013

Darren and all the staff were very friendly and helpful in making our car purchase. I would return to the dealership for a future purchase.Also, I would recommend Walser to others.

ampekarna

Jan 25, 2013

We walked in to Walser Toyota trying to figure out a way out a bad situation. We had our current used loan still, but the car was toast. We knew were were going to have to take an upside down loan. Bob worked with us and helped not only get the old car and loan under the new car loan. He was very honest with us the whole time, helping us to understand what usually happens when taking an upside down car loan. He was extremely helpful and honest throughout the whole process. We would definitely be back and would ask for him again. He helped to make the process as painless as possible. He also kept us laughing, which does help the process quite a bit!

jwallington

Jan 25, 2013

I originally had the mind set that I wouldn't get the service that I wanted going to a big dealership, so I checked out a few 2 man type dealerships and had terriable experiences and almost gave up looking for a car. I was originally looking for a subaru and went into the Walser Subaru in Burnsville and the service was great, I liked that they weren't trying to push me into a vehicle but want to help me find what I wanted. I drive by Walser Toyota everyday to go to work so I finally looked on their website to see if anything interested me. I found a 2004 Corolla and called on it, they set up a appointment to meet with a salesmen and test drive the car. I showed up to see "Spike" waiting outside to welcome me. (On the coldest day of the year 1/23/13) I thought he was crazy, but he welcomed me and sat me down, offered me something to drink and went and got the car. I instantly fell in love with the car. After the test drive I wasn't 100% positive if I could afford it, but Spike explained everything to me, finaince and asked what payment would be right for me. I was also used to car dealers trying to down talk my trade, but not at Walser, they gave me a print out of what the car was going for at the actions and gave me that price. They just wanted to break even on the deal, not to rip me off or down talk me. After all that I said I'd take it, shook hands and started the paper work. This was a new experience for me and Spike was great at explaining all of it. I left that night with a new car and smile on my face. That was the treatment I wanted when buying a car, respect, someone that would listen, and the feeling that I could leave at anytime without a fight. I appreciated everything Spike and Walser did for me. They treated a Iraq War Vet with the respect we all deserve. Thanks Spike! Now I have a groovy Corolla, probably will see you soon, my mom wants a new Camry so if I can convince her to drive from Fargo we'll be going to Walser Toyota to Spike.

stephaniekorkowski

Jan 14, 2013

We had a great experience working with Darren. He had answers to all of our questions, and was not hesitant to figure it out if he didn't. My husband and I felt like we were working with him as a partner to find everything that was right for us. You can tell that he really believes in what he is selling, and that makes a huge difference. Thank you!

insurance411

Jan 10, 2013

This dealership bounces customers around to whomever is around at the moment, and one hand never knows what the other is doing. The result: no one knows the history of you/your vehicle which results in clueless customer service and a bad customer experience. If it was just one incident I'd call it "miscommunication" or confusion; but since we've lost track of how many things they've messed up I'll just say we won't be back. For anything. And we just bought a $35K vehicle.Our test drives were fine, sales people are not on commission and it's no-hassle pricing so they are just there to answer your questions. However once we decided to purchase, the circus arrived. 1) We were paying cash so the sales transaction should have been simple and no more than 20 minutes (as it was with our last vehicle), but we were kept waiting for over 90 minutes! Lost track of the number of people who asked us for the exact same information, ran to the back, only to find yet another person in front of us 10 minutes later, asking for the same info, who then also disappeared into the abyss. They attempted to upsell us on some superfluous rust prevention (seriously??) paint and an extended warranty. After declining politely several times, they brought in the owner's kid/relative, Campbell Walser, who appears to be all of 19 and immature, to attempt the hard sell. Had our driver's licenses not been in "the back" we would have got up and left it all at that point and unfortunately our bad experiences with Campbell didnt end there.2) When we finally got into the new vehicle to drive away, there was blood on the handle. GROSS!3) Part of the purchase agreement was a leather repair that was to be done the next week. The first appointment was cancelled by Walser; we rescheduled for the next week, Walser also cancelled that 2 hours before, and on the THIRD attempt, we were doing an early morning drop-off but sales and service had not communicated so we wasted 30+ minutes while they tried to figure it out. Felt bad for the Service team, as it was obvious Sales (Campbell) had not done their part in communicating. Then I learned their shuttle would not in fact get me to work as it was "out of radius." They tried to set me up with a rental. The first paperwork showed what they would be charging me for the rental (next example: receptionist not communicating with service) which of course also had to get corrected!4) Despite having left my cell # on four separate occasions, they continued to call an old number that they had in their "system" - so I had to keep calling them and leaving the correct number...which they continued to NOT use.5) During the appointment setups, the receptionists dropped the call 2x, transferred me to the wrong department 1x, told me Campbell no longer worked there, and were generally clueless6) When I went to the DMV to complete the title/registration, found that several mistakes had been made on the Walser paperwork and I ended up paying another $140+ in title and plate fees.7) When my husband called to speak with a manager about all the mix-ups and mistakes, that manager (Jeremy) seemed only mildly concerned with these issues and offered nothing to make it right. I will say that the vendor they use for leather repair did good work (once it finally got done) but that is about all for the Plus column.Im sure Im missing a few of their other flubs and mistakes but be assured, we won't be back. It's a circus.

ellen klos

Jan 2, 2013

Our purchase of the 4Runner was smooth and efficient with Darren. His sales approach was professional and thorough. At no point did we feel any hard sales tactics. The entire staff was very accomodating. We had been using Walser in the past and will continue to go to this dealership for convenience, comfort and fair pricing.

rmulrennan

Jan 2, 2013

Darren was great to work with. Made me feel comfortable in my decision and was very attentive to my concerns and buying needs. I would definitely recommend working with Walser.

ladyfine55

Jan 1, 2013

Darren is a very polite and knowlegeable person. He made me feel comfortable. This was my first time at Walser. Darren explain the new features on the 2013 the Corella. Darren found the color of the car I really wanted. I was not expecting to buy the day I came in, but when Darren showed my the car and I took the test drive, I felt that the car was meant to be mine. I will recommend Walser to a;; my friends and co-workers

suziebach

Dec 1, 2012

What a great place to purchase a car! No hassles, getting the best possible price, plus better prices on optional equipment than most dealerships. Bob was a great salesperson to work with, made me feel comfortable and he even put up with me hassling him, all in good natured fun of course! Buying a new car does take time, and, Bob ensures that he covers all the details with you, he is very thorough. He treats you like an old friend; he even dipped down into his own lunch box and showered us with his last Snicker bars, cheese sticks, and Diet Coke! How many salespeople would do that? If you want to buy a car, Toyota is one of the best cars on the road! If you want to be sure to get a good deal, go to Walser Toyota in Bloomington. And, if you want to have a pleasurable experience and feeling like you are working with a genuine, down-to-earth, non-pressure sales rep, work with Bob, ask for him by name! Tell him that Ann sent you! He is a sweetheart!

PSTORRS

Nov 25, 2012

Bob "Spike" and the Walser Team made our new Camry purchase a truly pleasant experience. It's not often you can drive into a dealership, pick out the car you want, get a great price on your trade and drive home feeling completely content. We'll be back!

philfran53

Nov 23, 2012

My husband and I went to Walser Toyota in search for a new car. Spike did a good job welcoming my husband and I. He was very knowledgable, understanding, and had a lot of patience with us and our decision. It was very refreshing to have a sales staff giving us all the important information that we needed, without making us feel pressured into purchasing a vehicle. He was very helpful and easy to work with and had a great sense of humor throughout the whole process. He found us the perfect car and the best deal. It was a pleasure working with Spike. His knowlege and expertise is a huge asset to Walser Toyota dealership. It was a great experience and I am planning to buy a car for my daughter from Walser Toyota as well. Good job Spike, keep up the good work. I plan to do much more purchases at Walser in the future.

njclasen

Nov 14, 2012

Buying a new Prius from Spike was a pleasure. I admired his salemanship, enjoyed his humor, and appreciated his ability to quickly understand my needs. As a female buyer I am sensitive to how salesmen (usually) either stereotype or make assumptions that are wrong. Spike did neither. Thanks for not showing me the cupholders first (even though I was secretly interested).

BenTaylor

Nov 12, 2012

I should mention that this was the first time I have bought a car. When I arrived, I assumed I was going to be very overwhelmed by the sheer size of the dealership. I knew that I wanted a Toyota Corolla and I had hopes in finding a person that would help me out. Nick Ryan was that guy. He helped me every step of the way. He helped calm my nerves on paperwork, showed me every charge (never felt like I was getting hidden fees), and also walked me through every nook and cranny of the car. By the time I left the lot, I felt on top of the world in my new car. I cannot recommend Nick enough. I always saw car salesmen as "slimy" in my head. Nick was able to take that mentality, and make me feel invited and excited on a day that should be very exciting for a young person buying a new car. Next time you find yourself in Walser, you should look for Nick. He will be the biggest help in selling you a car.

Sman22

Nov 10, 2012

I went to Walser Toyota in search for a new car for a family member and Nick did a great job finding me the prefect car and deal. Nick found me the best deal on the lot. His knowledge and expertise is a huge asset to the dealership. Nick Ryan is the reason I bought from Walser Toyota. He was totally awsome!!

Krazykara

Oct 31, 2012

I stopped in to see if it was worth trading my car in for a different one and turns out it was I left buying a new used vehicle that I'm happy with. Thanks Spike :) My third car thru him. What a great guy! "Groovy" experience. Nice haircut by the way!

suecromwell

Sep 9, 2012

We enjoyed working with Spike! He was easy to work with and had a great sense of humor. I was dreading the process of buying a car! It was truly refreshing to have a sales staff give us information about the various products that we were interested in and not pressure us into buying things that we were undecided about. I walked away with the car I wanted and the extras that I wanted rather then kicking myself the next day for buying something that I had allowed myself to be talked into. It was a great experience and I am looking forward to working with Walser!

julie.haasmyers

Aug 21, 2012

Bob Spicher was very knowledgable, and a pleasure to work with. For our overall experience, we felt that we were in good hands throughout the sales process and have no doubt we will be well taken care of by Walser during the lifespan of our new Toyota Camry.

Notsaying

Aug 18, 2012

We went in to buy a car. We new which car, and we called ahead to let them know. We paid cash. It took over two hours to process the deal. You can buy a house in 45 minutes. What a waste of time. Let me buy the car, and get on with it. I'm not buying the over-priced add-ons. Nice car. Decent price. I was treated like an idiot, and my time was wasted needlessly. I'd never deal with Walser and there fixed-price "we make it all on extras" sales model!

landhk

Aug 16, 2012

I'm very disappointed in my experience with Walser. At the first service appointment after the typical 60,000 mile warranty expired they told me that my Highlander needed almost $3,000 in repairs. When I expressed frustration with this since it had just had the full 30,000 mile check they said that these issued just arose. When I then told them that I purchased the extended warranty to cover up to 100,000 miles I was told that the problems weren't really that major and didn't need to be repaired right away. I was told that if I did want them fixed I'd have to bring the vehicle back when a representative from Toyota warranty claims could come and verify that the repairs were actually needed. It's rather fishy that Toyota doesn't trust Walser enough to determine when repairs are needed but rather have to send out their own representative. It's also amazing how their story changed once they found out it was still under warranty. I'm very disappointed and will make sure to tell everyone I know not to go to Walser.

johnjsabol

Aug 6, 2012

Bob "Spike" kept the car buying experience casual and fun. He made sure to look into all the different financing options for us and adjusted the price down in the middle of the process.

tarab3503

Aug 3, 2012

Bentley and I could not have felt more appreciated and happy after doing business with this dealership (for the second time, btw). They are friendly and courteous and really go the extra mile to earn your business and esure you are happy with all aspects of your transaction.They will give you a fair trade in and treat you with respect.I would recommend this dealership to ANYONE!Tara Brunsvold

bheagle

Jul 18, 2012

Spike was a pleasure to work with. He was very helpful throughout the process and made buying a car enjoyable. I would recommend him to others.

Equinedestiny02

Jul 17, 2012

Found the car I wanted online, went there to test drive it, the interior of the car was filthy, a knob on the radio was broken. I purchased the car, asked about if we found something else broken would it be taken care of, was told yes if found in a day or two. That night found a huge chip in the windshield, was also given wrong color floor mats, after calling the very next day, was told that's how we brought it home, there was nothing they were going to do. Wish I could've bought this car ANYWHERE else. Will never go back, extremely poor customer service. Was told they would re-detail the interior, which I waited over 1 hr for, and it wasn't touched, when I went home, I was able to wash all the marks off with water and a rag.

Kgalle40

Jul 12, 2012

Kevin our salesman was wonderful, very respectable and was willing to go above and beyond to make us feel comfortable and happy with our purchase. We would definitely recommend Walser, above and beyond any other dealership for your car shopping experience. We shopped all day and explored several dealerships and Walser in Bloomington was a step above them all.

jsboatman

Jun 14, 2012

This was my second vehicle purchase at a Walser dealership - I like the best price up front. Spike was great to work with. We did four test drives, including one to another Walser to test drive two vehicles. He was very patient and made the process easy. I would definitely recommend Spike and Walser to anyone!

malloy

Jun 3, 2012

Spike was very patient and informative when I went to Walser to lease my first car. He was not trying to push me into anything I didn't want or was out of my price range. He helped me get an awesome deal and was extremely friendly. I would recommend Spike to anyone who needs to visit the dealership!

Nealjamb

Jun 1, 2012

Awesome experience overall. Exceptional customer service and pleasurable buying experience. Spike is a great guy and I would gladly sit down and repeat the buying process with him again if the need arises

stromsc3

May 31, 2012

We were extremely happy with the entire experience we had at Walser, with Spike who sold us our new (new to us) vehicle and with Steve who assessed our trade in. Both were super friendly, knowledgeable, and professional. My husband and I actually both commented to eachother that our experience there was the best we've had buying a vehicle, and that we'd be back there next time we needed one. I think it is worth noting that our experience didn't end when we drove off the lot, Spike followed up with us both--I thought that was really cool. Thanks!Sarah and Brian

MrMatt82

May 4, 2012

I had some work done on my car at Walser and was impressed with the level of customer service they offered so I had decided to go back and look at some new cars with the idea of maybe getting something with better gas mileage. I was greeted by "spike" the minute I walked in the door and he showed me a Prius C that I fell in love with it. There was a wait for them and I was told it could be a couple of months. Somehow they were able to get ahold of one for me within a week which is amazing and I can't describe how much I love the car! I also can't say enough great things about "spike", there was never any pressure to buy anything, he always kept me in the loop on what was going on with the car search and was willing to work around my crazy work schedule. I would definetly recommend Walser Toyota and Bob "spike" Spicher if you are in the market for a new car.

mbanderson1017

Apr 14, 2012

My experience at Walser Toyota was fantastic. Spike was very personable, friendly, knowledgeable and everything I was hoping for in a salesman. He made my first vehicle purchase easy and hassle-free. I would recommend Spike to any of my friends or family that would be looking for an automobile. Great service is a big deal to me and I was definitely impressed.

Land Rover Buyer

Mar 25, 2012

They were incredibly easy to buy from. Zero haggle and zero need to. They were a little low on my trade in, but they were also a little low on the list price for the car I bought. I have no doubt I got the best possible deal, without haggling, and everyone I dealt with was happy, cheerful, and professional. Plus you get free car washes for a year.

agoswami0915

Feb 21, 2012

I am very pleased with the service provided by Bronwyn Fitzgerald & Travis Brillowski during my purchase of a Toyota Rav-4. They are very friendly and had shown great patience and professional expertise to help me finalize the purchase. Thanks!

Dan Ihrig

Feb 10, 2012

I brought my toyota truck in for a diognistic service to determin why it was bogging down during acceleration,it ran ok at low speed.The walser service dept. asked for my ok to replace the mass air sensor after 2 days,I gave it and the truck still ran the same with no improvement whatsoever.My truck sat in their service bay for a total of 7 days where they suposidly tested everything and finally gave up but still handed me a hefty bill.My next stop was a small garage in my naborhood where within 1/2 hour they determined it was the fuel pump and had it fixed by the next day at noon.they explained that walser had checked the pump at idle,not under load thus the failure to diagnose correctly the lack of fuel pressure.I described my experiance to walser on their customer site and they gave no excuse or reply to my complaint.Needless to say I wouldnt recomend their service dept.to anyone I feel I was totally burned.Dan A Ihrig...Mpls.Mn.

makieser

Feb 10, 2012

Spike was well prepared and had everything I needed to purchase a new Camry.It took a little longer because I had 2 cars to trade in. He did a great jobin keeping everything straight. He made the experience of buying a new car enjobable.

jessicer8

Jan 30, 2012

Do NOT ever get your car serviced at Walser Toyota in Bloomington. EVER.I guarantee they will try to swindle you. I bought my 2010 Yaris from Walser Toyota in Bloomington and have had terrible experiences ever since. They try to convince you to get parts and services for your car that you don't need, and basically, try to swindle you. Last time I was at their dealership, getting a basic check-up to maintain the warranty, they told me that my tires were so bad that I should buy new ones. Interestingly enough, they "happened" to be having a tire sale And sure enough, when I took my car to another mechanic for a second opinoin, I was told that the tires were perfectly fine. UNBELIEVABLE!This is just one example of how they will totally try to skrew you over.Then, when it came time for my 30,000 mile check-up, and I called them and asked how much it would be, and they quoted me at $400. Bear in mind that there's nothing wrong with my car, this is just a check-up, oil change and tire rotation. Luckily, I called a different dealership for a quote, Rudy Luther Toyota in Golden Valley and was quote $94 for the exact same service. That's a $300 dollar difference!!! Plus, not only that, but the mechanic at Rudy Luther saw that there were some parts I didn't need to replace, so he got me me out the door for $69! That's a $330 dollar difference!!!!DON"T EVER GO TO WALSER TOYOTA IN BLOOMINGTON TO GET YOUR CAR SERVICED. Ever.Ever.

speedy

Jan 13, 2012

We purchased a pre-owned Acura MDX, which we originally found on cars.com. This car pretty much sold itself; If I could have purschased it from Acura of Bloomington, I most certainly would have done so. At Walser Toyota, we dealt with a rookie salesman fresh out of training who knew nothing about the car and didn't bother to educate himself about it (even though he had over a week to do so while the car was being reconditioned.) He didn't even know that the car would be coming to his dealership after reconditioning. I had to inform him! He didn't return my call as promised. While his manager negotiated our trade-in, he just sat there telling me about all the sales "tricks" that are used to get customers to buy cars. The whole experience was very unprofessional. In general, the sales team was inexperienced; we worked with three different people with the most senior person having been there for 10 months.

Avalon Fans

Jan 4, 2012

I am astounded by the generous trade-in value on our car with 138K, 1 accident, 2 owners, possible transmission problems. Walser service manager Steve gave us the full value the car would fetch at auction, i.e. no profit for them. This enabled us to trade up to a used Avalon rather than a Camry. Sales associate Kevin is the best. Professional. Smart. Friendly. He guided us to the best vehicle for our needs. Thanks guys!

Peter Haberstick

Dec 20, 2011

Expensive, but the workmanship throughout the operation makes this an important service for me. The dealership is clean and comfortable while waiting. The clean car service for repairs is appreciated.

smitrione

Dec 12, 2011

Very easy car purchase. No games and no hassle. Price was below Consumer Reports best price listing. Our friends have had similar experiences with Tom.

fbb

Dec 11, 2011

Salesperson Katie was great. We test drove a few cars to find the best fit. They have a no-negotiation policy, makes it easy. $2,000 discount given right off the top.

jleith420

Dec 10, 2011

I purchased a used 4Runner from Walser Toyota in Bloomington, MN last week and couldnt have had a better experience. My income is from a Native American tribe and wasnt recognized as income from a few different big name auto dealers in the Minneapolis area. I called Walser on a Saturday afternoon and spoke to Steve Bradach. I explained to Steve the problems I was running into and that before I drove 100 plus miles to his dealership, I wanted to make sure they would recognize my income as a salary. Steve went out of his way while I was on the line to go to the top person in his Finance department to verify they wouldnt have any issues. When I arrived at our appointment that following Monday, Steve set me up with his sales associate Tiffany Hinnenkamp. Both Steve and Tiffany were extremely pleasant, friendly, patient, knowledgeable and helpful throughout the purchase of the vehicle. They were always offering to answer questions and explained the process as we went along. My credit is considered poor and Steve was still able to get me approved within a very short time. Steve and Tiffany made this purchase seem effortless. I have purchased many cars and homes in the past but this experience was by far the easiest, fastest and most satisfying to date. They went above and beyond my expectations by far. I would recommend Walser Toyota, Steve and Tiffany to anyone interested in purchasing a new or used vehicle anytime in the future.

CorollaSFan

Dec 1, 2011

One night my wife and I stopped in to look at a used Prius. Curt allowed us to take a long test drive as both my wife and I wanted to check it out. But then we walked in the showroom and my wife spotted the Corolla S and we asked Curt if we could test drive one. We did and it suited us better, so we bought it the next morning.We appreciated the buying process with Curt and Tom from start to finish. He was up front with the fact that they do not work on a straight commission basis and that the price on the window is the sales price. I checked on-line with my banks car buying service and the price was almost the same. We made arrangements to finish the purchase and had the car the next morning. We did not feel any pressure to buy or any stress from Curt or Tom. Overall it was a very enjoyable experience. I would highly recommend that if you are looking for a new or used vehicle to go to Walser Bloomington Toyota and have Curt and Tom help you find the best car deal for you.

jdhaun

Nov 19, 2011

This was the first time I bought from a dealer (private parties, in the past) and the experience was smooth and effortless. I met with Jonathan and his relaxed, pleasant and welcoming approach was really important to me at that moment since I was just starting my car search and was somewhat nervous about working with a dealer. Jonathan was knowledgeable of all the cars in the lot and he was genuinely interested in knowing what my needs, concerns and expectations were in finding the right car. He was patient and reassuring which is so welcoming when one is making such an important investment. Darren S. was also terrific in answering all of my questions and leading me through the necessary paperwork. Very solid experience overall.

charlieandellie

Nov 3, 2011

John Hedstrom was very helpful and patient with us. He went out of his way to make himself available. We were quite informed after spending time with him. His no pressure approach was refreshing. We will return to him in the future.

cbucking145

Nov 1, 2011

Was a easy sale, I like the "no haggel priceing", as the price was well withen reason compaired to Nada, and Kelly blue book, From start to finish was less then 4 hours and they were busy, We also like the team effect as it seams to make the flow easy !We will return "some day" as we now have 2 Camrys in our drive, The 2001 has over 100K and never been in a shop other than oil changes and tires.Thanks guysChuck & Joy

Marti Porter

Oct 26, 2011

We have dealt with this Dealer before and have been very satisfied with Customer service and any follow-up work we have done. This experience was also great with friendly, helpful and knowledgable help.The Sienna vans are great vehicles for year round driving - but are especially great in the winter!

Worst Service Ever

Oct 25, 2011

The worst service EVER: I must report a problem that has plagued my 2003 Toyota Camry for over 3 years. I was becoming increasingly concerned about safety as my 6-year old Camry began to shudder at highway speeds when the roads turned towards the right. I brought it in to Walser Toyota in 2009 for my 30,000 mile checkup and mentioned this problem. They were unable to find a cause, but still replaced tires and performed the wheel alignment for $575. The problem was not fixed. My mother-in-law also noticed this instability while carrying my 5-year-old triplets to outings, and now this had become critical. I brought my car to Walser again in 2010, and they couldn't find the problem. Another $630 dollars for a CV boot (which had been recalled earlier, but was still charged to me) and wheel alignment, but no improvement to the stability. I could not bear the thought of a tragic accident, and brought my car in for the third time to Walser Toyota on October 10, 2011. They said my front wheel control arm bushings were worn, and was the cause of the instability. I was also informed that "since the car is up on the hoist", I should also replace the front ball joints, for a little more cost. The bill became nearly $2400, for what was quoted as a 13-hour job. They did it in 6 hours, but still charged me for the 13 hour quote. Not even a day later, the car shuddered again, at a nominal 40 mph speed exiting an offramp. How could it be worse!? I phoned Walser about my concern, and we discussed bringing it in for a road test. I was not able to make it in for a few days, and on my way home from work experienced a shudder that forced me to veer to the shoulder during rush-hour highway traffic. This problem had gotten much worse, I was afraid to drive the car, and immediately made it back to Walser. Another day of a loaner, and the Walser technicians seemed to find the problem in the driver's side REAR control arm bushing. They brought me in to demonstrate, and it was evident that this was a defective part. OK, good, I just want this fixed, but Walser want's to charge me again for the next round of service. I exchanged my opinion that the original $2400 bill was for work that was not required, but I would consider going "half-way" to cover the improvements that were actually performed because of their failed diagnosis. The correction was quoted at about 3 hours work, approximately $600. I proposed we settle this issue with a $1150 bill, payment for the front (improper fix) and rear (correct fix) jobs, to make this equitable for both parties. This was rejected, and Walser wanted me to maintain the original $2391.44 charges, and they would waive the ~$600 charges for the correct work. I find this unacceptable, where I am paying for work that was not required, to fix the root problem at nearly a 400% markup! I believe my fair offer of half the cost of the failed job should have left all parties satisfied. Three more follow-ups, a BBB complaint, a Toyota Customer Service complaint, and a discussion with the Walser Operations Director, and they still refuse to negotiate, and won't release my car until I pay their higher-cost, negligent repair.3 more follow-ups by Walser, including a call from Charlie Swenson, the Dealership Operations Manager, confirm that they insist I pay the cost of the improper fix and return the rental car. I repeated my offer of $1150, but it was not accepted. Mr. Swenson said they will not release my car without $2391.44 payment and will file a "unreturned rental" proceeding. I have been informed I have until the end of today, 10/22/11, to return the rental car & bring $2391.44 in cash to release my car.At that point, I realized I needed to look for a referral for a lawyer to find what my best course of action would be.On 10/22/11 I received a voice mail message on my home phone at 4:45 pm, stating I had until the end of the business day, 5:00pm, to return their loaner car. I was out with my family & missed the call. Also on 10/22/11 at 10:34 pm, I received a voice mail message on my cell phone stating that Walser was going to report the rental car stolen & press felony charges.On 10/23/11 the Walser Rental Services General Manager called & said to leave the rental car, with the keys in it outside & he would pick it up, or else he was going to call the police. I complied & they picked the car up on Sunday afternoon.

mecooke

Oct 24, 2011

Joe Novak did a great job of being knowledgeable, straight forward and easy to work with. He educated us on the different Highlander products so we could make a good buying decision.

cm_06

Oct 23, 2011

Bronwyn got back to me within 1 business day when I left a message w/ the Walser Dealership. She was very personable to work with as as well as flexible - helping me return my rental car so I could drive home w/ my new Prius the same evening. Thanks!

gottaluvalulu

Oct 22, 2011

this is the second car that i have bought from spike this year, third one total. I plan to continue buying my cars from him in the future as well! he always makes the process as painless as possible and makes sure that it doesn't take 12 years to get through either. I needed a car and a needed a car that day and spike made it happen! the team at Walser Toyota is always amazing! they truly seem to have our best interest at heart. especially when it comes to financing the vehicle.

aplaton1

Oct 22, 2011

Darren was very professional, polite & not a pushover. He answered all of our questions & was very patient with us. We are very satisfied with the experience we had at this dealership.

njam2005

Oct 12, 2011

Everyone was very helpful. They went above and beyond to make sure that our needs were heard and met. The Walser family has always exceeded our expectations and we look forward to recommending our friends and family when it is their time to purchase a new vehicle.

Roehl11

Oct 12, 2011

I was in a lease of a Camry XLE and wanted to get into a vehicle that could work with my lifestyle as a real estate agent, kids, dogs etc. The team mentioned above gave me all my options, worked with Toyota Financial Services, gave me a GREAT trade in value on my current lease and moved me out of my current lease after only being in it for 1 year and into my new Toyota Rav4 lease. My payments actually dropped about $10 a month also. I'm so excited that I'm in a vehicle that works for me and that the Walser team was able to help me through the process and make a very happy customer. They took great care of me, were very customer service oriented, and efficient at their jobs. I thank ALL of you for my fun afternoon at your store!

jeszapzai

Oct 11, 2011

I called Bill and requested to test drive a Rav I found online. I test drove it the next evening and purchased the vehicle.Bill was very knowledgeable about this vehicle and sold it well. This is the second vehicle I have purchased from this dealership. Everyone has been so kind. Thank you,Eva

jimmylord

Oct 4, 2011

Bronwyn was very professional, competent and informed. Only question she couldn't answer was what made my Avalon a "Limited" type. With that very small exception, I was very happy with her and the whole approach by everyone at Walser. Walser's web site is outstanding; it left me very prepared to go to the dealership and make a quick decision.Only buyer's remorse I had was when Tony the General Manager informed me that the Avalon had a reputation as a car for Snow Birds!

t.mccarthy

Oct 2, 2011

My new Toyota Sienna is an excellent vehicle and I am very happy with it. I was considering a Honda Odyssey or a Sienna. I bought a van from Walser Toyota because of the salesperson, Bronwyn Fitzgerald. She allowed me to explore several of the Sienna's on the lot until I found the one I really liked. No bull, no pitch, and no pretense. If she didn't know an answer to a question she said so, and sought out an answer for me. It was refreshing not to have endure slick spin or high pressure while looking through the selection in the lot. She was informed about the product and polished in her salesmanship and easy to be around. The purchase of my van was relaxing and enjoyable.Thank you for the excellent product and the experience of making it mine.

mlaboe

Sep 20, 2011

I had a great experience at Walser Toyota. The employees took a lot of time with me and were very honest and open about each car I looked at as well as the options I had. The buying process was almost too easy!

sienna10

Sep 15, 2011

I had a pleasent experience with the team at Walser Toyota. Bronwyn was very professional and helpful. Tom is a straight shooter and was a joy to talk to. I was impressed by the high quality of their used vehicles.

akorolchuk

Sep 10, 2011

Katie was wonderful to work with while purchasing our new car. She is friendly, trustworthy, flexible, detail-oriented, knowledgeable of the product and a hard worker. To be a good sales person you can go to school to learn those skills, but to be a great sales person you come by them naturally. I believe Katie falls into the second category.

kaufmanrick

Sep 7, 2011

Bob Spicher took fantastic care of my wife and I. We came in to check on what options were available as we were going to have to turn in our lease soon. We didn't know what options were available regarding that and Bob helped us to figure out that Walser was interested in buying our Camry from it's lease. This was a huge weight off our shoulders. We then test drove a couple of vehicles and he was very patient with us. We ended up buying an 04 Toyota 4Runner and couldn't be happier. Not a single bit of buyers remorse here. This is our second dealing with Walser and we'll definitely come back again, specifically to work with Bob!

wilburforce

Sep 6, 2011

I HAVE NEVER BEEN AS IMPRESSED WITH A DEALERSHIP IN ALL THE YEARS I'VE BOUGHT CARS. FROM NOT HAVING TO NEGOTIATE ON THE PRICE TO KNOWLEDGE OF THE PRODUCT TO FRIENDLINESS OF THE EMPLOYEES TO THE SELECTION OF CARS TO THE PHYSICAL PLANT ITSELF, IT WAS A VERY POSITIVE EXPERIENCE. AND THIS IS COMING FROM A GUY WHO NORMALLY HATES BUYING A CAR!

odelv2

Sep 5, 2011

Lucas was very helpful in our car search! He made the whole sales process a lot easier and it was wonderful to work with him.

sthyren

Sep 3, 2011

We had a great experience at Walser, we were welcomed from the start. Our girls were given chocolate milk! I found the car on the web and was impressed with the price and the quality of the car. We traded in an older low mileage sedan and were very comfortable with the trade-in price. I did a lot of research prior to purchasing and after trade-in we walked away within $200 of my expectations! Both my wife and I were impressed with Walser and plan on buying from them again.

pjones24

Aug 31, 2011

The customer service I received from the very beginning was amazing. Luke was so patient and understanding with me. I felt no pressure to buy my vehicle and felt as like Luke really understood my needs and showed me every vehicle that would suit my price and vehicle requirements. The financing guy, I'm sorry I can't remember his name, was great too. He explained everything to me and I walked out knowing that I got the best deal for me. Bottom line, as long as I'm living in Minneapolis, Minnesota, I will be buying my vehicles from a Bloomington Walser Dealership.

MNDonners

Aug 30, 2011

We went to Walser Toyota with the idea of looking at a pre-owned, low mileage Toyota Highlander - and left with a fantastic deal on a brand new 2012 Highlander instead with everything and more that we could have hoped for in a car without spending very much over what we had planned. Although we had owned a Highlander for 7 years, we had not purchased that car from Walser so we didn't have a previous relationship with the company. The personnel made us feel right at home, were all wonderful to work with, and did a phenomenal job helping us make the best of our trade-in, down payment and the financing options available to us. We were able to clearly weigh the benefits of the new car over a pre-owned one for our particular situation - and we could not be happier with the purchase.

Alexlatyshev

Aug 27, 2011

Buying my new Prius was a pleasant experience because of intelligent and professional sales effort of Mr. Nick Ryan who was patient, opened and overal very helpful.

marysuek

Aug 24, 2011

My husband and I stopped in totally undecided on model or whether we even wanted to buy a Toyota; we only knew that a 4WD vehicle with more height than a sedan was needed for all of our cross-state driving. Jake worked with us for more than 7 weeks and was available by cell phone even on days off, & gave us lots of personal attention! He was knowledgeable about all makes making it easy to compare features and finally decide we wanted a late model Highlander. Then he diligently looked for the perfect car for us. The day it arrived on their lot he screened it, called us correctly saying it met all criteria, and by 9 p.m. that night we drove it home. Jake even personally installed our new license plates, within 5 minutes of walking into the lobby.

mwrodriguez

Aug 19, 2011

Came here for my first car and couldn't have asked for better service. Being a first time buyer I was blown away with not only the respect given to someone my age but also the upfront honesty and great prices. They worked with me on every angle and made it possible to drive off the lot in the truck I wanted. Would highly recommend this dealer to anyone in the market for a new or used vehicle.

veetausa

Aug 19, 2011

This was by far the best car buying experience I've had. Joe met us out on the lot and handled all our questions and really took care of us. I was inquiring about a specific car I had found online and he pulled it right up and we took it out for a test drive. Their guaranteed best pricing is great for no hassle sales and I received a very fair value for my trade in. Everyone we dealt with was great and very friendly. I highly recommend Walser and Joe Bittner.

jemer

Aug 16, 2011

Hello,I think you may have my email mispelled but here goes anyway. I was in 7/30 to see the 2011 SCION xD after doing my research. I knew what I wanted and I was not pressured to deviate. Instead I only received great care and answers to my many questions. I was very happy with the readiness and prompt response I received. Bronwyn is great. Any and all questions were answered even if she had to get the answer. Both Chris's were good and honest. I really appriceated that. Honestly goes a very long way in establishing that relationship with the car owner and dealership.I must also add that the lack of hassle was GREAT! I remember as a child that pain and was not looking forward to it. This is my second vehicle and the fisrt that I have purchased completely on my own. Walser was a good experience and I will and have recommended you to others. I was informed but allowed to make my own decisions. Much apprecieated. Thank you to you all and good luck and enjoy the upcoming fall!Sincerly, Jennifer Emerson

shihikane

Aug 16, 2011

Since I bought Toyota Camry here in 2007, I have experienced excellent service. then I bought new one again. I always feel kindness from their service, even I came from foreign country, and could not speak English well.

Massageguy48

Aug 16, 2011

This has been the nicest, easiest, most pleasant transaction we have ever had. Liz Sampair listened to what we wanted, and even though we were looking for a Nissan and not a Toyota (she works at Walser Toyota), it was no problem. Liz NEVER tried to sell us a Toyota. She listened intently and made sure that she was meeting our needs and wants. Any Walser salesperson can go to any other Walser location to find a vehicle. Liz gave us the option of meeting her in Bloomington and driving to Walser Nissan together or just meeting her in Burnsville. We opted to have her meet us in Burnsville at Walser Nissan. We drove several vehicles (Nissan Rogue and Murano). She spent all the time we needed and helped find the perfect vehicle (a burgundy Murano - Nissan calls the color Merlot). She explained the optional add-ons but did not pressure us to buy anything we might not want. Ryan in Burnsville permitted Liz to take the Murano to Bloomington to make completing the paperwork more convenient (we live close to the Bloomington store). Kyle in Bloomington again went over options for remote start, paint protection and extended warranty. He explained each option in detail and answered all our questions. Every person we dealt with, without exception, spent the time we wanted or needed in order to make a decision - with no hassle or pressure. Pat Stanley and Liz Sampair personally went out to prep the Murano (cleaned inside and out, touched up some paint dings). Pat even programmed all the radio presets for us (6 AM, 6 FM1 and 6 FM2). He has GREAT taste in radio. I've never dealth with such a laid-back, satisfaction-oriented sales team. We don't buy cars often and everyone truely only wanted us to be happy with whatever purchase we made, if we, in fact, made a purchase. I didn't think that this kind of car shopping was possible. We looked at vehicles at a couple of other dealers. It was the standard, high-pressure tactics that we have all come to hate when car shopping. I was really turned off and not looking forward to continuing our search. THANK YOU WALSER!! THANK YOU FOR CARING ABOUT THE CUSTOMER. THANK YOU FOR BEING THE KIND OF DEALERSHIP THAT MAKES CAR BUYING A PLEASURE. WE ARE VERY HAPPY!! I wouldn't hesitate to suggest Walser to anyone looking for a vehicle or to personally introduce them to Liz. THANK YOU FOR EVERYTHING!!

jesswonderin

Aug 11, 2011

Bob was really groovy to work with. He was great at communicating with me and not leaving me hanging. The dealership is nice and clean. Finance department and Bob worked hard to get me into a vehicle. I will definitely be back for my next car. Thanks so much.

pherson

Aug 10, 2011

Bronwyn was knowledgeable a bout the car I was interested in. She did a fine job explaining how Walser's pricing worked for both the car I was interested in and how my car would be evaluated for trade in. She made me feel at ease and answered all of my questions.My only complaint was that the pricing was all determined by Walser and I had no idea to really know if I was getting the best possible price. While I like not having to haggle, I also need to be more comfortable that they've really accurately calculated their best prices, etc. While that works well for a brand new car where I can truly compare prices and trim packages, it is more an act of faith when dealing with used cars when there are more factors to consider such as miles, age, etc.I realize Bronwyn has no control over the pricing aspects--John, her team lead handled that. I have no complaints about Bronwyn and the help she provided me.Patrick HersonMinneapolis, MN

KatieJohnson

Aug 10, 2011

I enjoyed my experience at Walser. I was helped by Bob Spicher. I had no idea what I wanted or was looking for and He was able to find me something better than I thought I could get and perfectly within my price range. Bob made the leasing experience fun, fast and exciting!

heatherp526

Aug 10, 2011

Everyone was very nice. They worked with me to make sure I got a good price on a car that was perfect for my needs. The car itself was in excellent condition.

hansor4

Aug 10, 2011

Katie was outstanding!!! She walked me through the entire process, prepared me for any good things or possible pitfalls and got me set up with Mary an absolutely wonderful finance person. I could not be more pleased with my experience and would recommend this dealer, Katie and Mary to anyone.

SallyAnnLarson

Aug 9, 2011

I am very impressed with this dealership and Toyota cars. I have 5 kids and a Sienna Mini-Van and it is fabulous! I've always had Chrysler Town & Country's and they were always in the shop for something or other breaking down. My 2005 Toyota, that I bought used, hasn't had one thing go wrong on it. It makes my life so much easier - I would highly recommend this dealership and Toyota!

Jzebo

Aug 8, 2011

My car buying experience at Walser Toyota was exceptional. Since it was my first time buying a car from a dealer I didn't really know what to expect. Nick was very helpful and patient with with me throughout the entire process. He made the whole thing easy and enjoyable. The next time someone is looking for a car I wouldn't hesitate to send them over to Walser Toyota and ask for Nick!

mslocum

Aug 8, 2011

This was a stress free purchase. My sales person was very amenable and helpful. He listened to what I wanted and made suggestins that turned out to be deciding factors.

bebeling

Aug 5, 2011

I had just learned, late on a Friday, that I had "drowned" my beloved Olds Intrigue which I had owned since 1999. My wife and I knew that we needed a car but unlike when her car "died" in December of 2010, I had not even thought about what Make, model or variety of car that I might want.In the rain at 4:30 we were driving and walking around the dealership lot looking at cars (since this was where my wife had purchased her Venza in December 2010) as she was trying to talk me into a Toyota. In the middle of the rainstorm who should appear but Bronwyn asking if she could help; saying it looked like we needed assistance. Over the next 2 hours we sat in cars (squeezed into some) drove cars, looked at various models colors and varieties, as Bronwyn put it, to get me into the right car for me.We must have been more than a little indecisive, but she never gave up on us. After a number of non hits, she relooked at the listing of available vechiles and said, you know there is a car that you might just fall in love with. At first she was unable to find it, but since it had just came in and she said it could probably be over in the other lot. We drove over and sure enough there it sat, still in the protective coverings used for transport. As my wife says, Bronwyn worked hard and found the perfect car for you. We went back to the dealership and even though it was late she was in no hurry to rush to the end. We then talked to John Hedstrom about the trade in value of my old car and the fact that it was at the walzer buick dealership up the road. After a long discussion John asked if I had talked to my insurance company yet, which I had not, not even thinking it would be a covered problem. We put a deposit down on the car and said we would come back the next (Sat) morning.When we did come in Sat, John had already been to the Buick Dealership and was able to drive the car to your dealership--only to take some "abuse" from some of the people out front when he drove in, telling him he needed a new car (it did sound that bad!!) He even had to drive it back to the Buick dealership to sit and wait for an insurance review during the next week. It only died once in the block drive but fortunately he was able to get it started again. He reafirmed my suspicion that he did not think we should drive it home.In short (although this is pretty long) we concluded our deal for the Camry SE and met with Mike Melchoir to complete all the paper work in a very efficient and professionally friendly manner.Our experience was a great one. My wife loves the lowest price up front sales and tells me often how I got the perfect car for me thanks to Bronwyn. I know they are both right, it just took me a while to adjust to the sudden demise of my hand picked baby. I guess it took another hand picked "new kid" to take it's place.Thanks to all of you.

chan0429

Aug 4, 2011

I was in the market specifically for a brand new 2011 Toyota Prius, my wife and I were indecisive regarding which color, most other dealers didn't have stock of any but here we were able to purchase one that was on the lot (over the course of a couple days, mainly due to our indecisiveness). In looking around, Walser's list price was the lowest in the metro area. Oscar the sales person we worked with was professional and courteous going out of his way to make sure we were comfortable. Oscar over the period of 2 days followed up, returned my phone calls promptly and got the me answers I needed in a quickly. In working with Oscar I always felt like he was looking out for what was best for me and my family.

Marilyn Eidem

Aug 2, 2011

Jim and I both were very happy with the service we got at Walser.I know if/when we buy another car we will go back and work with them again.Thank you.Marilyn and James Eidem

dexskog

Aug 1, 2011

Receptionist was very welcoming and helpful! Katie did a great job finding the car we wanted, was very professional and knowledgable. Walser had a wonderful price and has an excellent rewards program.

NNorrbom

Jul 31, 2011

I needed to find a newer vehicle to replace the older SUV I was currently driving.My mother had purchased her vehicle a few months before from John at Walser Toyota, so I thought I'd give Walser Toyota a try. I was greeted the minute, I walked through the doors. Tim was very helpful in locating one that would meet my needs. John was very knowledgeable in explaining the warranty process. He assisted in determining the value of my trade in and helped close the deal. I was impressed with the professionalism displayed. Thank you for making the process nearly painless. I love my new vehicle! I would definitely recommend Walser Toyota.

rolla05

Jul 30, 2011

Great dwalership. Enjoyed my vehicle shopping experience. However, I was pressured into purchasing a warranty for the car i bought. Overall, it was a good experience with this dealership.

612jasonw

Jul 29, 2011

Spike is GROOVY!!!!!! We had a great expierence at Walser with Spike. The whole transaction went smoothly. We brought our 6 and 8 year old children with us and even though purchasing a new vehicle takes time Spike was very accomodating to our whole family. There was one point when the children were complaining of being hungry and Spike opened up his personal lunch and offered the kids a cheese stick. This was enough to tide them over until we could complete the transaction. I also had a pretty bad headache and asked if anyone had advil or asprin, again "Good ole' Spike" came through, he offered me some alkaselzer of his own. Spike has a great sence of humor and that made the whole Walser expierence very nice. The price was good to market value also. It was nice to have one price no haggling. Thanks Spike! And again you're Groovy!!!!!

chcanney

Jul 29, 2011

Very good experience buying a new car. Very pleased with the car and the service I received at the dealership. I am also very pleased with the Walser Rewards program.

mrpipp

Jul 28, 2011

Saw a hard-to-find RAV-4 with a 3rd row on Autotrader.com available at Walser Toyota. My wife called Walser on a Monday morning and was connected with Katie. My wife was impressed with Katie's friendliness, knowledge and willingness to help us get that vehicle. Once we took the vehicle out, we knew it was right for us and Katie made the process smooooooooooth indeed. It only took a couple of hours but that Monday afternoon we took ownership of a very nice RAV-4. Everyone at Walser was courteous to my wife, mysef and our 2 kids. Neither my wife nor I had ever purchased a car from a dealer before, but the experience was exceptional and we'll recommend Katie and Walser down the road.

loug619

Jul 27, 2011

Went to dealership to look into leasing a 2011 Camry per newspaper ad. I found everyone there to give me honest information. I am very pleased with the lease that I entered into, and I have every reason to believe that Walser will have me as a customer for the foreseeable future.

jhabermann

Jul 27, 2011

I just finished working with Bob Spicher on buying a 2011 Prius from Walser. Despite the fact that Prius production is down, Bob was able to find one quickly for me in the color I wanted. Bob's communication was excellent, with fast turnaround on the questions I had. I also had a good experience with the business manager, Curt, who thoroughly explained our options for extended warranty and accepted our selection without applying any high-pressure sales tactics. Both Bob and Curt have a good sense of humor which made the process pretty painless.

vdental

Jul 26, 2011

Katie was very helpful in getting the car ready for pickup. I have been shopping for a vehicle for about 6 weeks. I called Katie up around 5 pm and told her that I am coming in to purchase and pickup the car around 7 pm if the quoted price was still good. Katie had the car ready when we arrived at the dealership. We left the dealership around 9 pm with the newly purchased vehicle which included all paper work done. I would have give 5 on the price excepted that Walser was the 2nd best price at the time. But I would consider it as a very good pricing since Walser does provide 52 free car washes for the 1st yr.

Gretchen M

Jul 25, 2011

Paul is friendly, puts you at ease right away. He's very professional and great at what he does. Knows his "stuff" and explained things so I understood them, made me feel well taken care of and listened to. He worked with me! Every one at Walser that I met is friendly and very helpful and respectful! Makes a very good impression. I was just coming in for a can of touch up paint, but I drove out with a brand new red Camry!! Awesome, needless to say, I am very,very happy.

Mike Helfert

Jul 25, 2011

When we purchase our Toyota 1-1/2 years ago we worked with Liz and she was very niceand we felt comfortable with her. We felt we were treated very well.

sbanken

Jul 25, 2011

Katie went above and beyond, along with Travis, to find a vehicle that fit what I was looking for. While I never got to test drive the vehicle I went to the dealership for, I was pleasantly surprised to find a comparable vehicle. The 4 on price was because Walser was slightly higher for a similar vehicle when I checked later online, but still reasonably close. To get a 5, Walser would have had to beat the other prices for similar vehicles. Thanks!

lmcgowan

Jul 25, 2011

I have spent several weeks looking for a used car I liked. While I found some that sparked my interest, many simply didn't fit my body height or were more expensive than I desired to spend. Another dealership allowed me to drive a car (to my mechanic) with separating tires on the interstate at 55+ mph. Not displaying care/concern for their customer.Walser Toyota was a unique, fun experience. The employees I worked with tease each other and encourage the customer to join the fun. The dealership had two used cars that I had interest in and worked in my budget. Bob Spicher and the team worked with me as I negotiated through several details/concerns I had with these vehicles. They even allowed me to hold the car I had decided uppon an extra two hours past the time I agreed to return it. In the extra time, my wife and I discussed the ultimate purchase. The price for my purchase was fair and possibly slightly lower than Kelly Blue Book. The team made what I created into a long day, an enjoyable experience. I will shop Walser Toyota again. If you stop in for a visit, I suggest you get your sarcasm face on the first queue you get from the team!

shawna.hurst1

Jul 25, 2011

Both Katie and Tom were not your "typical" car sales people. They were both personable, friendly and helpful. They felt more like a relative at a picnic (if you know what I mean. I would recommend the dealership and Katie and Tom to anyone. So far, I love the car and am happy with my purchase.

tpj777

Jul 24, 2011

Final lease price was within $1 of what I was told when we were test driving vehicles - a great, transparent experience. Bill Bartram was very, very patient with us on our many test drives!

john hughes212

Jul 22, 2011

Very good experience overall. I was a little irked at the rather aggresive approach by Mr. Stanley verbally to insist on the importance of an extended warranty and then by Mary Igoe who had a detailed form already filled out for me to sign as if I really wanted the warranty, the paint program, the rust program, and the interior stain program at a cost of something like 3K dollars. Mr Novak explained it but in a more low key manner. No big deal but they seemed kind of pushy and I know that these items are big money makers for the dealerships. Toyotas are good cars so why all the extra stuff????

ctrailer

Jul 21, 2011

I want to give the highest marks possible to Tiffany, Pat, Nate, Mike and Jon. I would like to do so based on patience shown toward me no matter what I was asking about, willingness to exceed my expectations, taking the time to explain the reason behind the policies, and for checking in with me regarding my purchase...even when the purchase was a lower priced used van. This was not a big sale, it was not a big deal, but the staff have made me feel as if I were their only customer and I have appreciated that beyond everything else. Thank you, to all of them.

WendyKroll

Jul 18, 2011

I searched online for a very specific car and found it at your dealership, 600 miles from my house. Before I made the ten hour trek, however, I had the pleasure of speaking with Wayne Carlson in your sales department. He answered all of my questions about the car and gave me prompt feedback regarding financing options. Despite it being a busy Saturday, I was immediately greeted and offered a cold bottle of water. Wayne was honest and patient with me as I made my decision rather than being pushy. After I purchased the car, he went above and beyond by driving me to the airport so I could return my one-way rental car. Wayne made shopping online for my dream car a pleasurable experience. He even called the following day to ensure I made it home safely! I would recommend working with Wayne at Walser to anyone, no matter what state you're from! Thank you!

eluethi

Jul 18, 2011

Darren did a great job of listening to what I wanted and worked very well with me to find a car that would fit my needs and my price range. I was very happy with how well knowledged he was on vehicles and his ability to help me find a car I plan on using for many years.

billybumps

Jul 18, 2011

Really like the fixed price concept. Very Fair and up front. The Camry is a great vehicle for both price and mileage. Bill Bartram followed up on a regular basis before our leases were up and kept us informed of the current incentives. Very low key and honest.

camrymony11

Jul 17, 2011

Tim Chepurnoy is a great sale agent. He was very helpful and delightful to work with.He was willing to asnwer all the questions that we had for the car that we wanted to buy. He approached us with smile and welcome us to Walser. He made us feel to come back for Walser and I also strongly recommend all my friends and family to come to Walser especially to work with Tim. Walser is lucky to have Tim and we would like to see more of the sale agent as Tim. He is a great guy and we definitely go back to him for our next car purchase. We had a great experience buying a car with Walser because of Tim. He is the BEST.

mire5

Jul 16, 2011

Katie was very helpful and very knowledgeable. She has gone beyond what is needed and I am grateful for that. She showed me around and explained how to maintain my new car, Thanks katie!

Skip mills

Jul 16, 2011

Over priced with more and more service suggested as day progressed. I was from out of town, needed service, and feel that I was taken advantage of. Service people nice but not a high level of confidence that I was treated fairly.

pedey1200

Jul 13, 2011

Not having done business with a car dealer in the past (private owner purchases) I really didn't know what to expect when I walked in this morning. Within a few minutes, I was totally at ease...this experience has shaped my buying experiences for the future! Excellent dealer, excellent Sales Manager and an excellent experience all around. Walser is now MY dealership!

dylan1

Jul 13, 2011

The sales person was friendly and good to work with. The car was in good condition and had all the features I was looking for.

Mwkllk

Jul 13, 2011

My husband and I came in to look at cars and we greeted by Spike. He was very friendly, honest and made our experience of purchasing our new car fun and easy. He continues to be helpful a week later as I have questions and are completing all the little details. We love the car and the service.

erickson9532

Jul 13, 2011

We had only planned on looking at a vehicle but within in 2 hours ended up buying a used car. We had a pleasant experience and Bob was great to work with. We would recommend Walser Toyota to anyone looking for a car.

pamatson

Jul 13, 2011

Overall, my experiance was enjoyable. The staff was very friendly and knowledable. They made sure the truck I was looking at online was still available before I visited the car lot, and they did not try to push me into any other direction. I will recommend them to other people I know in the market for a new or used car.

Joels3400

Jul 8, 2011

The sales people didn't seem to know the cars in great detail but they were quite friendly. Also, the process took a long time once I decided to purchase the car. Overall, it was a B experience.

rlcjgndu439

Jul 7, 2011

Customer Service rating: Nick Ryan was very courteous and informative, answering any and all questions I had, and performed well at doing all the things you need to do in order to provide a good test drive experience for a customer. Mike Melchoir was extremely helpful in finding me a low financing rate (even lower than my pre-approved financing I had setup before hand). Mike also did a good job of explaining extended warranties available for me for my particular vehicle. Everyone I had met at Walser Toyota in Bloomington was friendly. I have no complaints. Quality of Work rating:I would have rated this as "Great", however the computer systems went down for a lengthy time (an hour or so) which delayed the whole process. Nick was on-top of things though and I was notified immediately when systems were up again. This system issue was also of note when working with Mike as we were concerned about whether the computers were going to stay up during our meeting about financing.Pricing: I did research prior to my car search and found Walser's prices to be very close to Kelley Blue Book in almost all cases for used cars.

chad saloka

Jul 7, 2011

From the moment we walked into Walser and until we drove off the lot, Spike really made us feel welcome. He was very professional, never pushy, and made the whole experience run as smooth as possible. We would definitely recommend Walser Toyota and especially Bob "Spike" Spicher as a great dealer to work with.

markshackleton

Jul 6, 2011

I had researched the car I wanted online. Found the car at Walser Toyota. Met Bob and it was no hassel, easy, quick. Car was washed and the tank was filled and I was on my way.

astudaker

Jul 5, 2011

Price was better than we expected. These guys wrote the book on customer service. They were knowledgeable about every aspect we covered. Never once did we feel pressured into a sale. The vehicle was so clean you hardly knew it was a 2006. Questions were answered all along the way and what Jake couldn't answer immediately he had gotten an answer for me within 10 minutes. Jason took a test drive of my trade in and when all was said and done I was very surprised at the amount we were given considering the age and condition of the vehicle. I never felt better about a purchase of a vehicle in my life. Zack's sense of humor and willingness to explain what we were signing was refreshing.I have said it before and I will say it again. I have been in sales for many years. Taken many courses and training sessions on sales and service. As far as I'm concerned, shadow these three fellows for a day and you will have had a better education than any university. If Walser developed a University for Sales and Customer Service I would be the first to sign on. What ever these guys are drinking... I want some.Don't change a thing. You're on target already. To anyone considering a new or used vehicle I can only say if you have not at least checked Walser Toyota, you are going to miss an experience that will be far better than you can possibly imagine.Good work guys and great work Walser Toyota. You have my sincerest acclaim that I will share with everyone.

jasonyoung

Jul 1, 2011

Tiffany was helpful in pricing the lease terms of my vehicle over the phone before I stepped foot in the dealership. She was friendly and patient in answering my questions, showing me the vehicle, and explaining the different products and services offered. I felt I got a reasonable deal although I felt we could have talked more about pricing. Tom was knowledgeable and friendly. He answered my questions well and patiently.

bill26

Jun 30, 2011

Tiffany Hinnenkamp was very friendly and knowledge about the Lexus vehicles. I was looking for a Lexus IS250 and she quickly new what cars were in stock and the options available.

mstiel

Jun 28, 2011

It was a great experience working with Tiffany and other staff at Walser Toyota. I wish there were more new and used cars (low mileage) to select.Thank You.

Lyn Yount

Jun 27, 2011

Liz really knows her products, and was helpful in sorting out which vehicles would give me what I needed first, and then determining how best to get what I wanted on top of that. Pat is her team lead, and when there was a question on the brand new computer system, he was on top of it right away. Good backup for his reps, and very helpful when Liz was called away for a moment. Jason gave my husband and I 3 different financing options to choose from, and gave good explainations of the advantages and disadvantages of each. I am a repeat customer of Walser's because they are up front about pricing and don't push the customer towards a vehicle based on commissions.

Carol Zaudtke

Jun 26, 2011

The reason "WHY" we bought from Walser is because of Kenny M. & later Katie S. After buying 5 vehicles from Walser/ Kenny M. the past 8- 10 years, we decided to call him last March to help us maybe continue business with Walser. After looking at Jeeps, Huyndai's, GMC's, & Toyota's, we ended up at Walser Toyota & Kenny introduced us to Katie Sanders.(We miss Walser Chev. though!!) Katie is a positive, patient,& upbeat salesperson who worked very hard to satisfy me. This was going to be my first car I didn't have to think about kids to share with & pick just for myself to use!! (Of course, Kenny M. worked hard to meet me at all the Walser dealerships & then this past 2 weeks at Walser Toyota!!) This is "Why" we come back to Walser!! Kenny M. is WONDERFUL & now Katie Sanders is Great to have as a new contact! We really appreciate all the patience & knowledge of what these 2 people did for us!Thank-you once again to Kenny M. & Katie S.!!Sincerely, Carol T. Zaudtke

holkatf

Jun 25, 2011

I appreciated the honest salespeople and no-pressure approach to selling the vehicle. I felt like I was making the decisions and the salesperson was guiding me through the experience, providing the information I needed or the pointing me towards those who could answer my questions. Some wait time but that is to be expected when buying a new car. Overall, a good experience.

dmkubes

Jun 23, 2011

Overall super experience. Left with new car with better expectations then even expected. Paul and Zac were both awesome in everyway! A day I dreaded turned out to be very positive.

gmosser

Jun 22, 2011

Bronwyn Fitzgerald provided superb service. She was professional, straightforward, very helpful. She represented everything that Walser Toyota says it wants to do: provide information, assist in decision making, "empower" the customer. She was able to answer nearly all of our questions. When she did not know the answer, she would say, "That's a good question. I'll need to find the answer for you." And then she found the answer. I would recommend her to anyone wishing to buy a Toyota. The experience of dealing with her was unmatched in my history of buying cars (over 50 years).It is difficult to rate the dealership as a whole because the experience was excellent with Ms. Fitzgerald but marred by our dealings with the people in finance. From them we received the same old high-pressure, fast talking treatment that is characteristic of most car sales people. In particular, Mr. Folstad tried to sell us numerous services and other extras that we clearly said we did not want--and yet he persisted and insinuated that we were making serious errors by turning them down. If I were to go to Walser Toyota again, I would ask not to deal with him. Mr. Brown was similar although less aggressive.The price is fixed at Walser Toyota and for this reason I have indicated it was OK. I had gone to 2 other dealers. Their asking prices were higher but they haggle, so the final prices would have been lower than those initially stated. I much prefer not to haggle, and so I appreciate Walser's policy on this point.

jeffers112jh

Jun 20, 2011

Nick Ryan helped us find the right used car and gave us every reason to purchase from Walser Toyota. In fact, if it wasn't for Nick's positive attitude and willingness to please a potential customer... we most certainly would have gone somewhere else. We started looking at cars Monday night and Nick went on a number of test-drives with us to help us narrow down the model and options my wife and I were looking for. I returned on Wednesday to look at a few more models with hopes of taking another test-drive with Nick. When I arrived, I walked inside the sales office to try and locate Nick since I didn't have an appointment. I was kindly greeted at the front desk and the young lady called Nick and left him a message since he was currenlty on a test-drive with another customer. She then asked if I minded another salesman taking me out since Nick was busy. I was running short on time so I thought that was a great idea. She then asked a younger salesman (sorry but I didn't get his name) who was just standing by the front desk if he could take me out on a test drive quick. He proceeded to ask me what type of car, who I had been working with, what I had driven previously, etc. and then told me he was too busy to take me out for a test-drive. I politely asked if there was any chance I could take a vehihle out on my own (they already had my driver's licencse) since Nick was with a customer and this other gentlemen was entirely too busy to help me. It's been a while since I purchased a vehicle but in the past I never had any trouble test-driving cars by myself so I didn't think it was a stupid question. This guy looked at me as if I was crazy for asking and said "There is no way that's going to happen". I don't know about you but a simple explanation about safety, liability, or anything else would have been a little more professional. I was so irritated by this response that I had to wait outside. I waited another 20 minutes outside as I witnessed this same guy still standing at the front desk talking to the young lady who was trying to work. I am pretty sure this guy could have taken me for a test-drive or two in those 20 minutes. Luckily for Walser Toyota, Nick returned shortly and even while he was still working with his customer, sprinted out to the parking lot to greet me and to let me know that he would be with me as soon as he could. 15 minutes later Nick was out with a set of keys to the car I eventually ended up buying from Walser Toyota. Again, if it wasn't for Nick's positive attitude and willingness to please a potential customer, I would have left as soon as this other salesman so rudely told me he was too busy to help me. I would definately recommend my friends and family to work with Nick when purchasing a car but I was not impressed with anything else.

tllindblom

Jun 18, 2011

Great experience working with Bob and Kevin. First brand new car we have purchased/leased in 14 years. Both of them did a great job explaining the models we were looking at . Purchased a RAV4. The transaction was completed as quickly as possible and we drove our new car home the next day!

doylemccormick

Jun 17, 2011

Very helpful and flexible in working with me and my needs. Every question I had was answered quickly. the whole team was great to work with.

bobclee

Jun 15, 2011

Knowledgeable about the Toyota line and very helpful on selecting the right vehicle. We have previously purchased vehicles from Bob. Bob has a great sense of humor.

NoTacoma

Jun 9, 2011

I am wondering why I should buy a truck from a company that does not contact me as they said they would. I test drove a Toyota Tacoma on Sat. June 4th...this in itself was an interesting experience as the sales person at one point described how much a friend of his disliked their Tacoma?? Due to closing time we could not finish a deal so I was told I would receive a phone call on Monday June 6th...I did not get a call. In fact I had to call back on Tues. June 7th. I spoke to a different sales person as the people I spoke to on Sat. were not there. I had received a call from Wells Fargo by this point so I was informed that I had received credit for the purchase but he could not tell me the terms! It is now Thursday evening and I still have not received a phone call for your company! I have chosen to take my business elsewhere...how can I have any faith that a company that cannot contact me regarding my business with them to be a company I can count on in the future? I am sorry that my experience with Walser Toyota was not more positive.

gopan.pillai

Jun 9, 2011

The overall experiance I had on trading my car and getting an used one was really good. Customer Service was excellent and people I talked to were very friendly and had a good knowledge on what they are doing.They worked late night to get my finance and papers ready.I would definetly recommend tWalser to anybody I know.

jcpytlik

Jun 9, 2011

I have been to many car dealerships over the years but never remember having as good an experience as with Walser Toyota, and Bob Spicher. Spike was really great to work with and the rest of the staff was also very friendly. The GM Tony even spent a few minutes talking with us and is a great guy. Overall, it was probably the easiest car buying experience I have ever had!Thanks again to "Spike" and the rest of the Walser team for making our purchase a good one!John and Jessica

tsaundz

Jun 6, 2011

Tiffany was great to work with. There was an extra wait time for the finance department due to back log of customers. I guess I was near the end of the line. That was my only negative experience with the overall purchase. Tiffany was patient with the process and took care of me while we were waiting for the finance department to open up. Finance was excellent at obtaining the right loan for me so once I did get in it was quick and made up for lost time waiting for a room/terminal.

muskiedemon

Jun 3, 2011

I would have to say this was the best experiance I have had buying a new car. People were friendly and the offer was fair.....win/win for both parties. I bought an FJ Cruiser and love the style of the vehicle. Good fit and finnish, rides great, low cab noise and it is fun to drive.

kdritsas

Jun 2, 2011

I decided to buy out my leased car. I talked with someone a few days before and came back with my decision. The receptionist was helpful and friendly and met my needs in a timely manner seeing as I did not make an appointment. I was then led over to someone who got me started and sent me over to Quentin last name don't know. He was very friendly, component, and respectful of my decision to buy out my car and answered all of my questions and concerns I had. I was then brought over to John Mauer to finance my car and that experience was equally as pleasant. I would recommend this dealership to any of my friends.

garrettod

Jun 1, 2011

I had a great experience!;It was a bit scary because I purchased a 2008 Toyota tundra sight unseen via website from my living roon inTexas. I researched this truck for many months and was not able to find this exact model and features within my area until I ran across the Walser web site.The communication was excellent through Patrick Stanley and Megan McDonough. They helped coordinate the transfer and delivery of my truck from MN to TX. It was a good transaction, vehicle arrived and was exactly what I expected and in great condition as described. I got a great price and I am extremely happy with my purchase. Very few companies exist out there that deliver on their promise, these guys went above and beyond!Just wanted to chime in on my experience with this company..Would do business with them again, even from TX....J Garrett

alanroberts13

May 31, 2011

Sales person Bronwyn was friendly and did a great job bringing us through the sales process (including cleaning off a few stains from the roof liner of the truck we were buying!). The trade in process was fair and well documented with example of recent sales. Only down side was the wait to finish up the paper work with finance.

christinevr

May 31, 2011

I had a wonderful experience at Walser Toyota in Bloomington. I walked in with an idea of what would be best for me with financing a used car; turns out I was wrong in a good way and ended up with a fantastic 2009 Corolla, which I was not expecting. All of the staff was great, helping me understand my options for financing as well as a used car, never pushing anything on me, and always friendly and capably. Tom Brown was especially fantastic to work with and I would recommend him, all of them, to anyone. Thanks, Walser.

Chels3696

May 31, 2011

SPIKE is AWSOME!!!! We had such a good time with him picking out a car. He was very helpful and friendly. This is honestly the best dealership we have ever bought a vehicle from. The experience was easy and no hassle or pushiness which we loved. The staff is amazing we think its great how they joke around with each other and have a good time at work to make it a fun experience for everyone. I will honestly recommend this dealership and Spike to everyone that is looking for a dealership to buy from. One of the great things as well is anytime we have a question we just need to call and Spike is always available to answer whatever we need. Oh and the burger he recommended from PR's was FABULOUS =) while we were waiting for the car to be washed and detailed. We are definatly going to have to treat Spike out for a beer =) Thanks again to the Fabulous staff at Walser Toyota! We love our new car!

JLemke

May 31, 2011

Both Joe & Tom were extremely personable and easy to work with. Joe made sure the car I test drove met my needs and took extra pains to help ensure it would fit in my garage and that I understood the car's newer features. Tom was able to pull up different financing options very quickly so I could pick one that I liked best.

shanonlanasa

May 30, 2011

My experience at Toyota was a positive one. I was helped by attentive, respectful sales people who made what is usually an ordeal a pleasant event. That combined with a fair deal on the used automobile I purchased makse Walser a place I would recommend.

Kathleen Swanson

May 29, 2011

I have leased a number ov vehicles from Walsar Toyota and the lease on the Rave 4 I had was due to espire in July. My former salesperson Tim Wernz had retired so I was a bit aprehensive about meeting someone new. Bill and Pat made my experience very pleasent. I told them what I was looking for. Tony ran the numbers for lease verses buy. I was not presured for a decision. They made sure I fully understood my options. I decided to lease again. Two days later I drove my new Rav4 home. As long as this dealership continues with the service they give I will remain a customer.

mkroona

May 28, 2011

My wife and I were shopping for a used SUV/Crossover, but ended up buying a new 2011 Toyota Highlander from Walser. The salesman (Darren), listened to what we were looking for in a vehicle and provided new and used options for us to consider. We did not feel pressure to buy new, but it did make sense in our case. We are happy with our purchase and overall experience.

lisadavidson03

May 26, 2011

Our overall experience with Walser and the staff that helped facilitate every aspect of purchasing a vehicle, left us feeling very happy. In past car transactions with other dealerships we leave feeling a little screwed over and wondering who won. Not with Walser. Tim Chepurnoy went above and beyond the call of duty, he took care of additional details when we purchased a used Lexus GX 470. We highly recommend Walser and Tim Chepurnoy, knowledgeable, friendly and most important not pushy.

bennyb

May 25, 2011

I had originally stopped into Walser Toyota about a month ago to test drive a Toyota 4Runner that I had my eye on, and at that point I was still just shopping around. Bob greeted me at the door and was more than happy to assist me by letting me test drive a vehicle. I felt very comfortable working with him, as there wasn't the typical sales pressure that one would typically expect when visiting a car dealership. He was very laid back, and only offered his business card at the time and asked if he could follow up at a later date to check in with me to see if I would still be in the market for a used vehicle after I was done shopping around. As it turned out, about a month later, Walser had the perfect 4Runner on carsoup at a reasonable price, so I called Bob to start the buying process. He and his associates were quick to confirm that the vehicle was still available, and that it had a couple of options I was looking for. He provided me with a detailed list of information that I needed to bring with me to complete the sale, and had the finance department work out the loan terms right away. When I got to the dealership, the 4runner was waiting for me, freshly washed, so we went and gassed it up, and it was ready to go. I was offered a very fair price for my trade-in, and as a promotion for trading in my vehicle (which happened to be running until the end of May), they gave me a voucher for a free Trek 3700 mountain bike worth over $450! Not only that, but Walser offers 52 free car washes per year, 2 free oil changes, and a $.10/gal discount on gas at SuperAmerica stores. The entire staff was very friendly and I would recommend doing business with Walser Toyota to anyone that is considering purchasing a new or used vehicle.

jejohns5

May 25, 2011

Quentin was very professional, friendly and easy to work with. We very much enjoyed not having to negotiate on the price of the car...it took a lot of the stress out of buying a car! We feel like we got a fair price for our trade in and paid a fair price for our new car! Quentin went above and beyond to be available for my questions and to be there when we ultimately bought the car.Zach was also very professional, thorough and efficient when discussing our service packages, financing and trade in value. He was very easy to work with and made the car buying process a breeze!I would buy from Walser again in a heartbeat! We love our new car!! Thanks so much!

mickoneill

May 24, 2011

An incredible, friendly, honest, no pressure dealer. Katie welcomed and looked after us throughout the process, listened to our needs and presented us only the options we were interested in. Mike gaves us a very fair price on our trade-in and got us excellent financing. Add in Walser's bonus specials and it adds up to one family that will not hesitate to return to this dealership, and wish they had not bothered with any other dealership in the past.

snowjef

May 24, 2011

I called this dealership to see if they could match a price of a vehicle and the 1.9% interest rate. They not only met it, they beat the price by $700. I had already been researching what I needed for a commuter car and was really needing something fast. Also, was hoping they could assist as the Mankato Toyota dealership was not placing the right car and price to my needs. I was concerned that I was once again going to be facing what was in the interest for the salesperson and not me. Uchechi was great! He took time to ensure my needs were being met and ensured I understood all of my options. John, the sales manager offered to assist with my children for my wife to come on the test drive. She declined the test drive as this was going to be "my" car for going to work. I was amazed of the genuine offer to help. Uchechi helped my wife get to an urgent work related issue on his computer in order for us to continue with our purchase. It took a lot of stress off of her. Kyle did a great job in helping us with warranty and insurance for the vehicle so we could be confident with our purchase going forward and to take away any future hassles. Uchechi was probably one of the best customer service experiences I have had and hope to purchase from him again on my next vehicle purchase. Awesome experience and completely hassle free, worry free and I am enjoying my new miles per gallon vehicle.

lyngdal

May 24, 2011

THE 3 PREVIOUS VEHICLES I LEASED WERE TAHOES FROM WALSER CHEVROLET IN PLYMOUTH MINNESOTA AND ALL EXPERIENCES WERE VERY POSITIVE. I USED WALSER FOR SERVICE ON THESE VEHICLES AND IT WAS ALSO VERY GOOD. RECENTLY IT WAS TIME TO LEASE A NEW VEHICLE ONLY I WANTED TO GET SOMETHING SMALLER AND MORE FUEL EFFICIENT. ALTHOUGH MY EXPERIENCE WITH OTHER BRANDS HAS BEEN OK I'VE READ AND HEARD ALOT OF GOOD THINGS ABOUT TOYOTA SO I DECIDED TO TRY SOMETHING DIFFERENT (NEVER HAD A TOYOTA BEFORE). I WAS HAPPY TO DISCOVER THAT WALSER ALSO OPERATED A LOCAL TOYOTA DEALERSHIP. GIVEN MY PAST EXPERIENCE WITH WALSER IT WAS A NO BRAINER TO SEEK THEM OUT FOR MY FIRST TOYOTA.AND TO NO SURPRISE, ALL THE PERSONNEL AT THE WALSER TOYOTA DEALERSHIP WERE VERY PLEASANT AND HELPFUL THROUGHOUT THE ENTIRE PROCESS. I ESPECIALLY WANT TO RECOGNIZE JAKE HAYES THE SALES CONSULTANT. HE WAS GREAT .... VERY EASY TO WORK WITH AND QUITE ATTENTIVE/RESPONSIVE TO MY NEEDS.OVERALL, AN EXCELLENT BUYING EXPERIENCE !

mvereide

May 24, 2011

I had been looking to trade up my 2006 Toyota Rav4 for a new 2011 Rav 4 and had decided the time was right to buy. Nothing was wrong with my first car, I was just wanting something newer. After doing my research, I decided to start shopping around. The first Toyota dealership I went to had no interest in selling me a car or even being nice to me so out I went. I had heard about Torey over at Walser Honda from my sister who had bought a car from him earlier in the year. Next thing I know Torey was sending me over to Walser Toyota and introduced me to Spike. Spike was lively, fun and truely seemed to love what he does for a living. He made no promises to me, did not try to sell me something I did not want and treated me with respect and kindness. Not only did he put together a great deal for me but, Spike made the whole buying process easy and kind of enjoyable! Now I am driving the exact car I was looking for and because of Spike, I now feel like a part of the Walser family.Thank you Spike!

creatoradmin

May 23, 2011

The customer service was pretty good, overall experience was better then other dealership I bought cars from!! The only reason why I didn't give you guys a five was because I had to go find a salesperson inside the dealership. The price on the car was a pretty good price too!!

ocon0261

May 23, 2011

Darren understood our unique needs and found a car to match, rather than selling the car the dealership might have wanted to sell. I also liked knowing about the 3rd party that is used on pre-owned cars to certify them before they make it to the lot. The entire process went very smoothly and I would be happy to recommend the dealership to other people.

gottaluvalulu

May 22, 2011

I have bought 2 cars from spike now and my parents have bought one from him as well. not only does spike make a normally painful experience, out of control fun. he is a groovy dude too! Spike isnt the kind of salesman that is going to try and sell you useless crap for your vehicle, hes going to tell you what he think is important.. like rubber floor mats and environmental protection!(spike if you read this... you were right and i should have listened to you the whole time! i <3 my rubber floor mats!!) I think absolutly everyone and there mom and uncle should go right now and buy a car from spike!!

FlamingGazebo

May 16, 2011

Katie was so helpful, we told her what we were looking for and she found us the best deal possible! There are many cars to choose from at this dealership. It was a tough decision to find the car I wanted, but Katie made it a quick process by pointing out cars that fit my criteria. I am very satisfied with my purchase, and my new car was a really good value. Thanks so much!

baovang86

May 14, 2011

I'm loving my car and the quality of it. also the employee is friendly and helping me feel confortable to shop around untill I got the good car. and especially my dealer he was stay with me untill everything was done. I like walser toyota because they have good services to make the cusmer feel happy after they got their car. thank you for helping me.

Jon and Mary

May 14, 2011

Both Katie and Brian were extremely helpful in helping us locate and purchase our new 2011 Highlander (4WD in Sizzling Crimson Mica + Tech Package + some aftermarkets). The trade in evaluation for our 2005 Sienna went very smoothly, and we received a price for the trade that we were both very happy with. We were also impressed with Toyota's availability of nice aftermarkets via an a-la-cart approach. Katie helped with narrowing down our choices and tailoring the vehice to our needs. After driving the vehicle for a couple of weeks we are still extremely happy with our purchase. We purchased our minivan at this dealership (old location) almost 7 years ago, and are glad we made the trip across town to work with Walser again. I would highly recommend these kind folks.

Dave & Fran Hennen

May 14, 2011

My Walser experience was probably the most enjoyable car buying I have had. The salesman Nick was very professional & polite. Zack in finance was great. As far as trade in value, Curt was very generous and gave us much more on our trade-in than we had expected. The whole experience was wonderful.

Scott S Anderson

May 13, 2011

My first look for a new/used car was with Curt. I visited a couple other dealers to be sure I really liked what I saw. It was Curt and his approach that brought me quickly back to Walser. The service and information he provided as a salesman was tremendous. I have already recommended Curt to everyone I know that is in the market for a car.

toniann

May 13, 2011

I only came to look! Ended up 1 hour later with a wonderful car. Quentin was great to work with, helped me in every step. My questions were all answered, and I was treated like a person not a number. Working with John in financial was a positive experience also.

drborak

May 12, 2011

Positive experience, but it took a long time to complete the purchase. Quentin and Brian did a nice job making sure I had all the information I was looking for on the vehicle and walking me through the vehicle. I would recommend working with Quentin and Brian when making your Toyota purchase.

rachelhorn

May 11, 2011

Bronwyn, Mary and Oscar were absolutely wonderful to work with. When I learned I needed a new car, I immediately started the search. Having bought my first car 6 years earlier at Walser Mazda, I knew I wanted to stick with the Walser dealers for the great service received there. Though my first choice didn't work out, I was incredibly happy with the service I received a week later when I was able to bring my new Rav 4 home. And as much I said I didn't really care about the color (just not brown), I'm glad they went with their gut and arranged for a red one, it suits me very well!

bmatherton

May 10, 2011

My experience with Walser started when I was searching for a used car online at cars.com. I found a car that I wanted to test drive and opted to send an IM to Walser. Quentin promptly responded to my inquiry and we set up a time to take out the car that afternoon.After taking the car out, Quentin worked diligently with me to make sure that we covered all the ins and outs of the sell. I was very impressed with his professionalism, attention to details and report we built. I will recomend Walser to friends and family, and send them Quentin's way.

mollieshapiro

May 8, 2011

Darren did an amazing job! he was super helpful and knew what he was talking about ! he did a really good job at explaining everything to me when i had noo idea what he was talking about ! not to mention he was really nice, i highly recommend him as a sales person!

souster

May 6, 2011

Brian and the rest of the staff were efficient, friendly, and not pushy. We had the 2yr old with us and had to work in "shifts" to finish the loan portion and the staff took it in stride and we never felt we were being an imposition. Loved the kid area and the Chai in the coffee machine!

kpops06

May 2, 2011

I can't say enough about the excellent service I received when I purchased a vehicle through Walser. From start to finish everyone was extremely helpful and knowledgable. I really enjoyed how everyone worked as one team to finalize the deal. Big shout out to Nate, Zach, & Tim who made my first experience with Walser a very pleasant one!

mcraes

Apr 24, 2011

We had an excellent experience at Walser Toyota. We appreciated that there was no hard sell. Joel was very personable and genuine. We felt he had our best interests in mind as he worked with us. He had a good sense of humor, and he talked to both me and my wife (often salespeople we have worked with favor one or the other). We also felt we got a fair deal on our trade in. We will definitely recommend Walser Toyota and Joel.

yrpetrov

Apr 24, 2011

Bought a 2011 Camry SE. Have done my research beforehand. Oscar Ortiz was my customer specialist. He was very knowledgeable, caring and personable. I told him my ideal option of the car I would like to purchase and he did everything he could to help me get it. I test drove the car I wanted, he answered thousand of my question and was very professional the whole time. I've enjoyed my experience a LOT and would recommend this dealership and this particular salesman to anyone.I've also worked with Kyle Donnay who did my loan application and felt like he was on top of things.I've even met the general manager of the store Tony Troussov who helped to resolve me the issue. Right after I drove home I've noticed a small dent on my door. I came back and Tony himself went outside to take a look at it, apologized and said that they will take care of it no problem. They will be sending someone directly to my house to fix it. Thanks to Walser Toyota team for a wonderful experience!Yuri

bfo.olson

Apr 22, 2011

I left the dealership in my newly purchased vehicles satisfied with my whole buying experience and the way I was treated by all people involved with my sale. I never felt worried they were trying to hide anything. I would recommend anyone to go visit Walser for future business.

chrislcpi

Apr 22, 2011

Like my son said we went for an oil change and left with a new car! We were wondering about our end of lease options for our Toyota that was also from Walser and can honestly say the transition was painless. Brian was very helpful and put up with our many test drives. When our scheduled changed he even came in during his day off and we appreciated it very much. Zack helped us wrap up our lease and Tom kept the boring paperwork hopping along. We only mentioned a few we dealt with but overall a professional group of people and left with a great car at a great price.

gz_5

Apr 19, 2011

Tiffany was great to work with. She was extremely friendly and available either in person or by phone. Josh, her manager was also very helpful. I felt like the finance department became short/upset with me when they found out I decided to finance through an outside source. The tire light was on when I test drove the vehicle. The car tire pressure has been checked 3 times so far and the problem still is not resolved.

erhutchinson

Apr 18, 2011

Service was great, with helpful information and no pressure to buy. The vehicle I puchased they made look 'brand-new' despite the winter weather. Great follow-up from dealership staff in ensuring I'm pleased with my purchase!The only thing that could be improved is ensuring ALL staff know how to drive manual 5-speeds - the first salesman who assisted who would have accompanied on the test drive was not familiar with this manual transmission.

wau

Apr 17, 2011

Everyone was very friendly and I took the car to my personal mechanic and he said that it was in excellent shape and I should have no concerns about buying the car. I appreciated that the carfax was provided. Also, I appreciated being able to start my car search at home using the internet so I could narrow down my search before I ever went to look at vehicles.

tkhpamper4u

Apr 17, 2011

I would highly recommend this dealership. The are very professional and will go the extra mile to get things done for their customers. What a Class Act!!! We have never had such a wonderful experience purchasing a vehicle. Highly recommend Walser Toyota.

karenkimber

Apr 17, 2011

This was our first visit to Walser and we will be back - Darren was someone we felt very comfortable with from the moment he introduced himself. We have never own a Toyota and he answered every question with much knowledge. Thank you for making buying our first Toyota very enjoyable and stress free. Our only downfall about Walser would be the carwash/oil change package as we don't live in the metro area, possible offer another incentive that is attractive to non metro people ~ maybe dollars in the parts store?

kdlawton

Apr 16, 2011

I've been a Toyota owner for the past 4 years (Prius, then hybrid Camry) and was looking for a dealership that could help me downsize my needs. Not only did they help me, but Brian was very candid, professional and honest. He definitely earned my business. Thanks, Brian, and the Walser team. Got a good deal, free weekly car wash, free oil changes for first 25,000 miles and more.

bkboisvert

Apr 16, 2011

Joel was FANTASTIC to deal with--he made our buying experience painless, even enjoyable. He was patient with us, very knowledgeable about his products and a careful listener. In short, he made car buing a pleasure. The other Walser staff were also very helpful and friendly during our visit as well--We would highly recommend Joel and Walser Toyota in Bloomington to all our friends and family!

ElmerRamos

Apr 14, 2011

Horrible service. Had to bring car in for a very loud noise coming from wheel well. They finally fixed it, after missing it the first two times. When it came time to pay, my credit card unexpected was rejected and I had no checkbook. They demanded cash on the spot, which I didn't have and had to get home to meet my child after school. Management showed zero sympathy or understanding and was downright rude. They know who I am, they know where I live, they took my license, they know where to find me. So why not just be willing to wait a day, when payment would be more convenient. Never going there again, and will actively steer fellow Toyota owners away from them. Awful service, with no sense of perspective.

madynme

Apr 12, 2011

I recently purchased a used Lexus RX 350 at Walser Toyota. Curtis Miller was an excellent salesperson! He was courteous and did not pressure me at all. I really liked the way they all worked as a team at Walser. I met the sales manager and finance manager up front. I got a fair price for my trade in. I would highly recommendCurtis MIller and Wasler.

Niquitao

Apr 9, 2011

Had a great experience geting my first new car (Lease Toyota Camry. Brian Olson was always very quick to help and make me feel at home. He is very friendly and I would recommend him for your future purchase! It was a big jump for me, but I felt like the Walser team worked hard on giving me the best possible deal. I look forward to coming back in purchasing another vehicle in 3 years! James D

lynn5707

Apr 9, 2011

Scott was very knowledgeable and friendly. It is the 2nd car we have purchased from him in the last 3 months. Even though we missed the time frame to purchase the first one we drove, Scott had a couple of additional cars for us to see that was in our price range. And everything worked our great. We are very satisified!. Good job Scott!!! THANKS!!!

Timm00

Apr 8, 2011

I went into Walser Toyota to simply look at a vehicle they had on the lot. I hadn't really intended on purchasing that day. I was greeted in the parking lot by Bronwyn who knew exactly where to find the vehicle I was looking for. She was very friendly and took an interest in me as a person, not just a potential sale. She listened as I blabbed on about the vehicle I was looking at, since it wasn't a Toyota. After the test drive we went in and started talking about my trade-in and "numbers". I never once felt pressured to buy the vehicle, but they made me an offer I couldn't refuse for my trade and I decided to buy a "new" car that night. Zach was great to work with on the financing. Very friendly and outgoing, easy to talk to and funny as can be. He actually made the most painful part, money, easy painless and almost enjoyable.Between the two of them I was very happy about my purchase from Walser Toyota. I don't think I've ever worked with a better sales team.

suberuby

Apr 8, 2011

The only thing is it would have been nice to be reminded of the option to finance as we didn't have the checkbook with us. We could have financed and paid it off right away rather then heading home to get the checkbook. Other than that Brian did a fantastic job and his team mates were very helpful and friendly as well.

helentaffe

Apr 5, 2011

Walser Toyota has been my dealership of choice for the past 7 years. So when I was about to buy a car again,this is where I went. I was given Scott Swensens name by a friend who was very pleased with his care and helpfulness when she bought her car.I certainly second this. I had picked out the car I wanted on the computer. Ran off the info and brought it with me when I met Scott asppreviously arranged. He had picked out the exact car. I certainly will recomend him to any family or friends who are looking to buy a car.

johnli76

Apr 5, 2011

We had a very pleasant car buying experience with Walser Toyota. We enjoyed the no haggle price and friendly low pressure service. Additionally we were very pleased with the service we received after purchasing the car. We thought we felt a slight vibration when braking and Walser immediately offered to inspect and fix the problem. It ended up being a non-issue but the prompt attention was appreciated.

ellen wojciechowski

Apr 5, 2011

I really appreciate the length that Scott and Tiffany went to help me get my Prius. I live over 50 miles away from the dealership and work almost 25 miles away so they worked with me to do alot of paper work by email. When I ran into a issue with getting to the dealership to pick up my car, Scott volunteered to come pick me up at work. He really went out of the way to help me to get the car I really wanted. Thank you for everything Ellen Wojciechowski

ryetimmay

Apr 5, 2011

Walser was great and informative through the whole process. This was our second purchase from Walser and worked with Scott Swenson both times. I highly recommend Scott and Walser for their friendly, low pressure, and high quality service. Every time I have been to this dealership, I have never felt pressured and every person I have talked to is friendly and seems genuinely interested in me having a good experience.

MNKathi

Apr 5, 2011

I cannot say enough good things about my experience with Walser. I went to Luther Hyundai ready to buy and they spent so much time playing games, I walked out. When I walked into Walser, it was like a breath of fresh air. I had about 3-4 sales people helping me. They gave me a great trade-in on my current vehicle...with no games! I knew the price when I walked in and with Toyota's great incentives, I got a better deal and a better car than I was looking to buy at Hyundai. Four years ago I purchased a GMC from Walser and I still haven't found anyone who can beat them. I just love they way the work with their customers!

emccurry

Apr 4, 2011

I went looking for a "new" car (used one) and Walser was on the top of my list as my previous car had been bought through them. As have all the current cars my family currently owns. Walser has always given me great customer service in the past so while I did look at some other cars at other dealerships, the brand and their friendliness decided me on getting my car from Walser Toyota. They also a very good selection of new and used cars. Much larger than I have seen at other dealerships. So I was able to easily find what I was looking for. The prices there are quite comparable to other dealers and lower in some cases. Overall, I was very happy with my experience there.

sueandjim

Apr 4, 2011

Joel spent a significant amount of time with us. He was aware of our concerns and addressed them. He was not pushy and allowed us the time we needed to come to our decision. He oriented us to our new car and even programmed the blue tooth phone and radio to meet our needs. In addition to Joe, other staff members were friendly and helpful as well. I would recommend Walser and Joe to others.

davidblinn

Apr 3, 2011

My wife and I do not like shopping for cars. So it was an inauspicious start to the day when we arrived at Walser Bloomington Toyota and had to stand in line just to talk to the receptionist. The salesman my wife had talked to on the phone was on a test drive, so we found the car we were interested to see and we waited. The salesman found us. And once we engaged with Quentin Allen, the rest of the day went very well. Mr. Allen did everything he could to accommodate our questions and concerns. He was very friendly, knowledgeable, and completely professional throughout the afternoon. We found a car that will suit our needs and were offered a very fair deal through a combination of price and trade-in. Our overall experience with Walser was first rate. We dealt with a terrific salesman and received a fair deal. We would recommend Walser Toyota and Quentin Allen to anyone shopping for a car!

a.youngs

Apr 1, 2011

I went in one night on a whim to see about trading in my 2006 Scion for a newer model. I talked with some sales people and became more familiar with the leasing process. I had a lot of questions about leasing and the staff really made me feel comfortable and excited about that option. I ended up trading in my car and leasing a new Scion. I got a great trade-in AND lower monthly payments. I was blown away by the customer service during my entire experience at Bloomington Toyota, especially of Megan. She went above and beyond to make my experience easy, fast & stress free. She even drove out to my work more then once for paperwork and last minute details when I wasn't able to get to the dealership during the week. She kept in contact with me a few times a day: by text, phone calls, and email. Bill was also very personable and friendly the night when I went in to retrieve my new car. I really liked him!! He was so sweet to me and very helpful. He wasn't in a rush, and I felt like I was the only customer they were taking care of. He explained everything to me about my new car, went over the manual, and escorted me to my car.These days it's hard to really feel like you've walked away and experienced great customer service and I was just so pleased. Everyone at Bloomington Toyota says hello, everyone wants to greet you, help you, and talk with you, sometimes it's like 4-5 people are helping you all at one time and you feel like royalty, no matter what you're in the market for. I will be a returning customer again for sure. Thanks so much, I am going to pass on my wonderful experience!!! I love my new Scion!!!!Amie Jo Youngs

charlotte.wheeler

Mar 29, 2011

This is the first time purchasing a vehicle having relied heavily on the online portion of a dealership's service. Brian was extremely helpful, and flexible for me to be able to set up a test drive at my convenience. When I had questions he was great about giving me the answers he knew, and wasn't afraid to ask his team leader if he wasn't sure. The Walser environment was a breath of fresh air! The team concept gave me a more positive experience than I've had in past dealing with vehicle purchase. Team leader Ledberg (not sure I spelled that right)was exceptional. Walser has a great reputation, and I am excited to have been able to find a vehicle that fits our family's needs. I am also looking forward to using the perks that Walser provides!

aburningtouchoflove

Mar 26, 2011

I really enjoyed working with the staff at Walser. They really made me feel comfortable with what I wanted to spend. At most dealerships, they have made me feel like my business was not good enough because of how much I wanted to spend. The staff at Walser worked with me to to get me the price I had requested. I am very pleased with the experiance I had with them and will definately come back in the future. Thank You!!

tbouska

Mar 25, 2011

I started my search on the Internet. The SUV was priced at exactly what I wanted to pay and it was exactly what I've spend a couple months searching for--actually thought I'd have to order it! I'd researched my trade-in before coming in and got exactly what I wanted there too. Brian was informative and friendly--easy to talk to. Tom was great also! He handled both the trade-in and the finance part of it. Again, informative and easy to talk to. Buying a new vehicle is always a long process (we were there for about four hours) and I know that can't be changed, but it wasn't frustrating in the least!

REBEKAHSCHUBERT

Mar 24, 2011

Liz was helpful, friendly, & knowledgeable. She informed me right away that she was there to help me and is not paid on commission. Even though we were buying a used vehicle I didn't feel a push from her to buy a new car that we experienced with other dealers. I would recommend Walser Toyota to others.

d.e.jones

Mar 22, 2011

We had been in contact with Joel in the fall of 2010 considering another car. Timing wasn't good but experience with staff, especially Joel was so outstanding we remembered him and asked for him this spring. He was both knowledgeable and accommodating; he was very considerate and understanding. Tom was very enjoyable and extremely accommodating; he came out to the house with corrected papers.

suzyhansm

Mar 21, 2011

Bob Spicher made purchasing a car fun and easy. He is a no pressure salesman and very friendly. He took the stress out of buying a car. He took the time to help us understand financing options without pushing. I would buy again from him in a flash! Suzy Hansmann

lansta

Mar 21, 2011

Scott was fantastic! Very friendly and knowledgeable. There was no pressure to buy, just a friendly helpful attitude. I really enjoyed our experience buying our first new car at Walser Toyota with Scott and I definitely recommend that anyone in the market seek them out.

pura

Mar 21, 2011

Scott Swenson provided excellent service. He not only helped me find the best car option for me based on my budget but he also offered the best deal using a discount that I was not even aware of that I qualified for.Scott had been working with me for months. and even when I did not have all the money to buy the car, he followed up with me from time to time and made sure I had Walser present when the time to buy came, and it did pay off. I bought my brand new car, I'm happy and I got a great deal on it.I can recommend to work with Scott with eyes closed. Great asset for Walser.

lori04

Mar 20, 2011

This was a fun experience. Everyone we met was friendly, helpful and very nice. Darren was personable and knowledgable and I ended up with a great Rav4!Thank you so much - I will definately recommend Darren and Jason and the whole Walser crew to anyone that wants a vehicle.

Lori_Komoto

Mar 19, 2011

John was very knowledgeable and helped guide me through the entire process. He was not pushy, but provided information about all of the options. He followed up with phone calls and e-mails. He introduced my husband and I to several other Toyota employees and they were very friendly and helpful.

kgtarr

Mar 16, 2011

Our experience was great. All of the staff is extremely friendly. Steve, our salesman, was knowledgeable, personable and willing to answer any questions we had. They made everything simple for us and even accommodated a tight schedule to get us on our way. All together an easy transaction and we would recommend this dealership and salesman to our friends and family.

Tou Yang

Mar 14, 2011

Quentin really made our car buying experience enjoyable! He is friendly, patient and was able to answer all of our questions. His explanation of the protection plan was awesome. Everything about his approach was nothing short of professionalism.The Yang Family

hammey22

Mar 14, 2011

Was brought here from another Walser Dealer to compare the other product and the Highlander. Almost unheard of, but took an extremely difficult decision and made it much easier with the convenience that afforded. Great overall experience! The dealership staff are all very helpful, and were definitely patient and allowed us to make our decision on our time line and without any pressure. Really a different experience then I have had at other dealers in the past. Will definitely be back for my next vehicle.

VAZQUE14

Mar 12, 2011

THIS DEALERSHIP GOES AGAINST ALL DEALERSHIP STEREOTYPES, AND THIS IS A GREAT THING. THEY ARE FRIENDLY, APPROACHABLE, AND MOST IMPORTANTLY THEY HAVE YOUR BEST INTEREST AT HEART, IT WAS A PLEASURE TO PURCHASE A CAR FROM THIS DEALERSHIP. I WILL DEFINITELY RETURN EVERY TIME I NEED TO PURCHASE A CAR. SCOTT AND JOSH WORKED WITH MY FIANCE AND MYSELF TO FIND THE RIGHT CAR, ONE THAT WOULD FIT EXACTLY WHAT WE WERE LOOKING FOR AT THE RIGHT PRICE. THEY WERE UNDERSTANDING, PATIENT, AND FILLED WITH KNOWLEDGE.MARK IN FINANCE GUIDED US THROUGH THE TRADE IN PROCESS AND LEASE DOCUMENTATION. MY FIANCE AND I HAVE BAUGHT SEVERAL CARS TOGETHER AND NEVER HAVE WE FELT SO COMFORTABLE AND AT HOME AS WE DID HERE. GREAT JOB WALSER TOYOTA, IT WAS A PLEASURE DOING BUSINESS WITH YOU!

conniestuder

Mar 12, 2011

Brian and Josh were very helpful and made the process as painless as possible taking into account a very busy Saturday the 5th which is the date I came to the dealership to look at the car.I have been a loyal customer of this dealership and will continue to be so in the future. Josh was the most helpful as he walked me through the steps and informed me of the features of the car before I took possession. Brian is a little green and could work on his interpersonal skills such as failing to shake hands when we finalized the sale. However, he is enthusiastic and eager.

juaquin1017

Mar 10, 2011

Experience was great from the moment we walked in the door to the day we signed. We came into the dealership on a Tuesday and went over what we were looking for. Joel took the time to listen and made recommendations about what would fit us. We test drove a vehicle that night and then went home to discuss, think and look some more before our final commitment. We decided to go back on Saturday and with only an hour notice to Joel he was ready for us when we got there and did another test drive and then purchased it. The time between visits we were not constantly called or pressured to come back and purchase from them. The finical team there was also great went above and beyond to find us a superb deal.

forcryingoutloud

Mar 10, 2011

Having shopped Walser on-line before heading up to the dealership, and speaking to Ashely prior to our arrival, we knew what we were interested in looking at. I'm glad that I did take time to do the on-line research as Walser was extremely busy when we arrived. Upon arriving we were taken care of by David who showed us the car and went with us on our test drive of the '09 Highlander. I'm not overly impressed with the "no haggle" policy as I feel the sticker price could have easily been negotiable with another dealership. There were some obvious flaws in body and interior of the car we purchased. I know, it's a used car but I would have thought that Walser could have at least tried to buff out the scuff marks. I was very impressed by Mary in the business office. She stayed late to get our deal wrapped up. The following Monday, my husband received a call from Mary to let us know that we were accidentally over charged $399. She immediately corrected the issue and even went so far as to re-negotiate our interest rate with the bank on our loan. We eneded up getting a better deal than originally thought. Overall, it was a good experience. Just be prepared for a mad house if you shop Walser on a Saturday!

colt799

Feb 23, 2011

I knew what I was looking for and Liz actually showed me what I wanted to see! She listened to me and was completely honest with the pros and cons of what I wanted. No deceipt or misdirection. We found what I wanted at a really good price and proceededsmoothly through the buying process. All the way through I was impressed with Walser, as Dave finished the tedious part with out insulting me what so ever. I'm glad I went there for my Rav4 and highly recommend them.

nate-g

Feb 15, 2011

I can't say enough about everyone I met at the Walser dealership. Everyone was incredibly friendly and easy to work with. The entire car purchase was easy and stress free. I will most definetly recommend you and your dealership to all of my friends and family.

channara51

Feb 11, 2011

I am very happy with my experience at Walser Toyota. Tom Oregan helped me get my Toyota Camry. He was very friendly and helpful. his manager Jason helped with the financing & was able to get me good warranty. whole process was easy and I will recommend them both. Channara

RPhelan60

Feb 11, 2011

We contacted walser after a friend had referred us and we could not be happier with our experience. We initially called in and talked to John Hedstrom who was very professional & he set us up with John Maurer who was excellent! He stayed 2 hours past closing to help us with our 2 trade ins & we were able to take home the 4runner we always wanted. We could not be happier with our experience with Walser & will recommend both Johns & Walser to all our friends.

charkelly22

Feb 11, 2011

I just wanted to let everyone know of the excellent service we had from Ricky Carlson & his sales team with our purchase of a new 2010 corolla. I would highly recommend him & John & Walser Toyota. Give him a raise & I really love our new toyota corolla!

concer778

Feb 3, 2011

Spike and all other personnel were Friendly, Trustworthy, Skilled and Competent and I felt comfortable and at ease in making a new vehicle decision. From this point forward I am adding words simply to fill your requirement for total characters. Words above are sufficient.

andrea_alioto

Feb 1, 2011

When my fiance and I walked through the door of Walser we were greeted by the General Manager and he saw to it that we got assistance immediately and he put us in touch with Megan McDonough. Megan was personable, helpful, very down to earth and never pushy. She spent the next couple hours working with us until we thought we found "the one". When we changed our minds at the last minute and decided we wanted to come back on Monday and look at a few more options she didn't even bat an eye. She said she would meet us there as early as we wanted and it was HER DAY OFF! Her dedication to excellence was apparent because she wasn't willing to stop until we found the right fit. She worked with us again on Monday from 8:30am-3pm and never complained. We felt very taken care of. Once we purchased the vehicle they gave it a wash and it wasn't until then that we noticed a touch of rust near the wheel well. Megan made sure to alert management and they even offered to touch up that area for me at no cost. Mad props to Mark Rubey too as he gave us some great advice! Overall, we love the car and felt as though Walser and their staff knew how to make two first time car buyers feel comfortable and respected. They know how important a car purchase is and they were great mentors to us.

cjt55306

Feb 1, 2011

I cannot tell what a FANTASTIC car buying experience this was for me!!!! I am SO HAPPY with my purchase and can't believe I am lucky enough to be in my new Rav4!The team at Walser was phenomenal! I'm a single mom and was concerned about bringing my 1 1/2 yr old son in and attempting to focus on doing any "serious" business. Bill and Megan made it a piece of cake for me. They provided all kinds of entertainment for my son; movies, video clips, crayons, balloons, treats and I even got to enjoy a couple of specialty coffee's...what a luxury!!I didn't think it would be even remotely possible to get into a Rav4 but from financing to the appraisal I knew that the people working on the deal were going to be fair to me and to the business.I have been to other dealerships and NEVER has anyone cared about my entire experience as what Walser did. I will refer all of my friends to them and am a customer for life!Thank you, for making life easier for this struggling single mom!

bbud17

Jan 30, 2011

I want to thank Toulong and Rick for an amazing car buying experience! They were a major part of why we bought that day!! thank you so much! We drove two hours to the cities to buy a car, went to another dealership and were not treated very well, poor customer service and decided to keep looking with two hours left we saw Walser and decided to stop in! Toulong was amazing and very knowledgeable, his help was one of the biggest deciding factors of purchasing!! Rick was great with the finance! thanks so much you two did an amazing job!

paddyboy

Jan 25, 2011

Overall our experience with this dealership was quite good. We have leased vehicles from Walser Toyota in the past so we are familiar with the product/service; we returned based on previous good sales/service experiences. From a customer service/price standpoint we were a bit dismayed to learn of needing to purchase floor mats (not standard equipment anymore?) and the already installed "door edge guard" that was far too expensive for what appears to be minimal protection; so right off the bat we were into adding $300.00 to the cost of the vehicle!The sales staff could not have been any friendlier - "Spike" was great to work with as was Mary who answered our questions and assisted us as well; both are superb and genuine people.Lastly, the product itself (2011 RAV 4) is everything I hoped for in a new vehicle of this type - it is solid, responsive, and attractive. We look forward to the next 36k miles of riding enjoyment!

troendlemertz

Jan 18, 2011

This was the second time we have purchased a new vehicle at Walser Toyota. On both occasions, we have been completely impressed with the service. Both the purchasing process and the maintenance process have been outstanding. We were never pressured to spend more than we felt comfortable. All of the employees were encountered were pleasant and attentive to our needs. Every individual we worked with in the process was patient, professional and extremely helpful in answering our questions. I would return to Walser Toyota to purchase a vehicle again without hesitation.

MMManly

Jan 15, 2011

I have invested a lot more time looking for this last car then I usually do when purchasing one. Withis several weeks of searching I had seen all sorts of cars, salesmen and prices. Walser turned out to be my last stop. Walser dealership had a good selection of cars and their prices seemed reasonable. My wife and I were in the show room looking at cars when we were approached by a salesman. He introduced himself. His name was Joel Bittner and asked what he could help us with. To make a long story short, within a couple hours we tested, selected, bought and drove our newest car home. Walser had a good selection for our purpose, the prices were good for what we were shopping for and best of all, albeit I was very particular Joel's patient and eager "At your service!" attitude, made this the easiest and the most pleasant shopping experience I have ever had while purchasing a car. Joel pushed nothing, presented all options, brought in what we wanted to test out and had even arranged three different` colored vehicles under a light (this was an evening expedition) so I could decide on the color. Yes, I would most certainly recommend Joel and Walser Toyota. Walser will be the first place I will return to for my future automotive needs and Joel the salesman I would look for in particular.

lulu5656

Jan 14, 2011

My wife and I thoroughly taken care of with regards to purchasing our new Highlander. Our experience at Walser started with Megan taking us for a test drive and she was easy to talk to, didn't push a sale too hard and answered many of our questions. Once we decided to purchase the vehicle we were introduced to Mark Rubey who walked us through our financing options and gave us great guidance as we looked to seal the deal. Mark was extremely knowledgable, honest and even came back to the dealership on his day off the day we decided to purchase the vehicle!! My wife and I were extremely impressed with the Walser and enjoyed our experiences with many of the dealerships employees.

merico

Jan 4, 2011

Excellent service! Walser Toyota has a great staff and I felt welcome from the minute I walked through the door. I really felt like they wanted to do everything to help me find what I was looking for. My dealer helped me find a car that was within my budget and had all the things I was looking for. Great people to work with through the whole process!

jenniferthomsen

Dec 1, 2010

Shopping as a single woman, car lots make me feel pressured and uncomfortable. Working with Megan McDonough at Walser Toyota put me instantly at ease. She provided the information I needed to decide if the car I found advertised on the website was a good choice. She was patient on our test drive and in answering questions about the options and features that were important to me. Actually buying the car was quick and painless and I even got a good enough deal to fit an extended warranty into my budget. I would strongly recommend, especially female buyers, ask to work with Megan when shopping at Walser Toyota. I wouldn't have spent my hard earned money there if I hadn't felt so comfortable with her. I did take my new car to a trusted mechanic and found out that my spark plugs needed to be replaced immediately even though they were marked as acceptable by the dealership service department. I also just replaced the original battery, which I was told had been done by the service department prior to buying the vehicle.I would suggest getting a second opinion on the condition of any used vehicle from Walser Toyota. I was disappointed with having to immediately make repairs I was told had been recently completed. I'm just glad they weren't major and guess that buying any used car comes with a certain amount of risk.

lasmith

Nov 27, 2010

Megan was very nice to work with. She helped us through the process and was very pleasant. I felt like the whole dealership knew we were going to purchase a new vehicle. The service and sales manager stopped over as well throughout the process. I like the one price method and will recommend this dealership to friends and family who are looking to purchase.

jeeliason

Nov 26, 2010

My son is a satisfied Walser customer and has been shopping with me for a new car. His one suggestion was that I buy from a Walser dealer. He brought me to Walser Toyota to look at the Venza and Rav4 which I had liked based on Consumer Reports reviews. I have been a satisfied Toyota customer for 10 years and expected to like what I saw at Walser Toyota. Spike helped me find my new Toyota, a 2010 Prius, not even the car I thought I wanted. Spike is a knowledgeable sales rep and helped me work through the options. Thanks for a good experience.

reffred

Nov 25, 2010

Scott Swenson went out of his way to help me find a car, his patients was much appreciated. He actually found my car for me on his own time wasn'teven on the clock that day. So happy with the service i receieved.Walser and Scott will get my future business.

newlawyer

Nov 20, 2010

I needed a new car fast as I was moving to North Dakota and my old 91 ford taurus was not going to cut it there. I had been to other dealers who were not helpful. Megan McDonough was the first person to help me. When she realized I just graduated law school (and she was a former lawyer) she told me about the $1K new grad bonus. this got me the car I wanted at an ubelievable price. While I was unsure if I wanted to go with a Toyota Rav4, Megan helped me look through some of the other Walser options from their various dealerships. Given the pricing and the new grad bonus, Megan was able to get me an amazing deal and got me into the car I wanted. She did not try to sell me hard, but allowed me to explore options as this was my first car. I appreciated that a lot. She was willing to get me the car I watned, ieven if ti was not a Toyota (Walser has at on of options). In the end, her help was the reason I decided to go with a Toyota Rav 4. The car is great in North Dakota and I would go back to Walser to get my next car. I like the fact that they do not push you hadr, and they made my first car experience a pleasure.

ageorge77

Nov 19, 2010

We were about to leave when Greg came out and explained to us that he was not going to get comission based on the price of the vehicle but rather selling a vehicle. After test driving the Corolla it was obvious that it was the car we wanted and it fit into our price range, thanks to the financing office. Greg was very friendly, offering useful information. He is probably the best salesperson at Walser and deserves to be promoted. He certainly knows his information and was able to answer every question we asked. The only thing I didn't like was the length of time it took, but that is just a given when buying a car.

chocstat

Nov 16, 2010

The customer service received from Megan was outstanding. She took us to several dealerships and worked with us until we were in the right vehicle and made sure we were happy. She stayed with us through the purchase process and the dealership made the purchase process easy and quick.

kodokawa

Nov 14, 2010

I have bought 3 Sienna minivans and 3 Prius hybrids from Walser Toyota because I liked the treatment I got from the dealership. Pat Stanley knew a lot about competitive cars and we had nice conversations about competitive cars before I pushased a car from him. The service department was very good also. I liked the free refreshments while I waited for my car to be servicedKodo Kawamura

amybclark

Nov 9, 2010

I recently bought a brand-new Scion XB at Walser Toyota. I worked with Megan McDonough and she did a wonderful job helping me with the car, meeting all of my needs, and even dealing with the fact that I often came with my three chidlren in tow. I am a single mom with a lot of complex life/financial issues now, and Megan was very understanding. She has helped me scheduel and reschedule service appointments, given my kids countless balloons, and been nothing but professional, upbeat and knowledgeable. I would recommend Walser, and Megan in particular, to anyone looking to buy a new car. Thanks for the great job!

neoasp

Nov 3, 2010

It was a great experience while buying new 2011 Rav4. Greg really helped us with all the questions and technicalities surrounding the vehicle. He pointed out so many important aspects of vehicle which was really tremendous!!! We got a great deal through him which really fit into our budget. I'll definitely recommend him and Walser Toyota to my friends and looking forward to see you guys in near future and hopefully buying another car from you.

philster

Nov 2, 2010

The reason why I rated Walser so high is because they earned the high rating. All of our questions were answered quickly and professionally. Our sales person, Megan, was very eager and willing to help. We felt that we were listened to and cared for. We would happily recommend Megan and Walser.

davenhio

Nov 1, 2010

Me and my husband bought 2 vehicles from this dealership recently and had the best experience we've ever had. Our sales rep, Joel Bittner, was so helpful and geniunely took care of us throughout it all. I highly recommend this dealership to anybody.

Drmn

Oct 31, 2010

The no hassle approach is nice, as I was not really pressured into a sale. Employees are nice when you get a hold of them. Several times I needed to speak with someone about my car, and wasted much time trying to call my salesperson, then calling and being transferred to 5 managers, none of whom would answer. I would get a return call about 5 hours later. Very frustrating. Brian in the shop was very helpful, as I had problems wig the car 10 minutes after taking it off the lot. Might go back.

jonboy213

Oct 31, 2010

I had a bad experiance with Walser dealer ships in the past. This trip on 10/30 changed my opinion of this family of dealerships. When I arrived Josh met my wife and I by the vehicle I wanted to look at. Josh very knowlegable of the products he was selling which impressed me. I liked the way he presented everything up front. The sales managers were also excellent. Josh and the dealership carried a very high level of energy which was exciting to see. From start to finish I can honestly say Josh did a great job and was very patient with us as well as the other 5 familys he was working with. The only downside to the whole process was the time it takes to purchase a vehicle. Plan on spending a few hours there as Saturdays are off the hook busy. Very pleasant experiance this trip! Rated A+The first week went by and the van was in the shop the last 5 out of 7 days so far. My wife and I went in today and asked for either a refund or exchange. After walking the lot and found nothing to our liking in our price range the dealer knew we were ready to walk so he searched other dealer lots. HE got us the one I checked out a few days ago and got it within a matter of a few minutes. Given the hassle we went through bringing the car in every day for the past week they would even condsider any concession of off the replacement.( I wasn't even asking for much but somethhing. The CANNED phrase "our prices are set and we do not negotiate"was said by a couple of managers as well as the salesman. I even got screwed for the registration tax twice The business manager said this is a state paid fee and is not refundable. So exchanging the car costed me a $100. more than the upcharge. I feel I rated the dealer appropriately since the service department took care of us including paying for a rental all 5 days. I left several voicemail for the sales manager Scott and did no recieve a single call back. Tony the General manager did thank me for our business and keeping our and not making any scenes.

psakry

Oct 30, 2010

My experience purchasing a used vehicle at Walser Toyota was excellent. Josh Becerra was easy to work with. The price was very competitive, and they didn't try to low ball the trade in. Overall I would recommend Walser Toyota for their "no haggle, no hassle" approach.

chella

Oct 30, 2010

Mike Parr was by far the best salesperson we have dealt with in the industry. He showed great attention to detail and wanted to ensure he was able to secure us the vehicle that met our needs. This was in stark contrast to the relationship that was managed by Lexus of Wayzata. Mike was forthright, honest and showed interest. Although the price was a little higher at Toyota, the value and the salesmenship was far superior. I would highly recommend Mike Parr to anyone looking for a vehicle.

dcsetter

Oct 30, 2010

Joe Bittner was friendly and helpful when I was looking for a new corolla. It was helpful to show me where I would come to get an oil change, since I was not familiar with the lay out of the facility. He was patient and flexible when helping me orient myself to the new car. He was customer service oriented which is a real asset if you want to do a great job at selling something and have future customers. If I knew someone who was looking for a new car, I would suggest they talk with him at Walser Toyota, as a first step, because he seemed knowledgeable and personable.

janbro10

Oct 29, 2010

Excellent service, very fair price and the Zach was a real professional. Would recommend this dealership to anyone.Gave a very fair price on our trade and did not haggle over the price. Not even one penny! And I HATE buying cars, this was a real treat!

cbgrose

Oct 28, 2010

Josh is great, so is Mark in finance. Would definitely go back for new car. Not so sure about used. I felt like Josh and Mark really worked with me and my situation to try to meet my needs, which they took seriously. As for the used car salesman, he seemed more impersonal.

kirbys6697

Oct 25, 2010

The reason I gave the rating I did was because it was the BEST car buying experience I have ever had! The dealership was clean the the staff was always there to help! Dave thank you for taking care of my needs and making this car buying experience so wonderful!! Dave I must say you did a GREAT JOB with making sure your customer goes home happy, so thank you agian!!!!!!!!!!! I would buy another car from Walser Toyota and you again!Thank you,Brandon Kirby

madobesh

Oct 25, 2010

I am the happy driver of a 2011 Toyota RAV4. I had a highlander previously and was happy with it also. I love the way the RAV4operates on the highway and it's so easy to park! The back opens up so wide and I am able to get all my gear in the back with ease. I teach exercise classes around the city and have to transport equipment for my classes. The storage area in the back is just as big as the highlander, I love it. Our 18 year old daughter also has a RAV4, quite a bit older but still running great. I will always drive a Toyota! Walser always takes great care of me and all my needs. Steve Bradach really helped us out with our sale and made sure we were completely happy. Thanks

c3celia

Oct 24, 2010

Walser has a highly transparent approach to pricing -- so you really can do a "sign and drive" lease. Megan was very conscientious in handling my transaction, very patient with my extremely busy schedule, and very accomodating in answering all my questions and concerns. She has done a terrific job in following up to make sure things are going well. I've dealth with Walser previously and have always been impressed with the quality and efficiency of their dealership.

dianemueller

Oct 18, 2010

Megan was very helpful and courteous to us as we proceeded through the leasing of my new Camry, She had a positive attitude, answered all questions, and we would recommend her to our friends. It was a pleasure meeting Mark Rubey, Business Manager along with Tony Troussov the General Manager. Last but not least, Mary Igoe the Sales Manager assurred that everything went well.

dlickfold

Oct 12, 2010

I feel the whole team at Walser has made the car buying experience an enjoyable experience. Years back I always dreaded the time spent purchasing new vehicles. Buying a vehicle from Walser was enjoyable. Josh Becerra helped me locate the vehicle that suited my family without making me spend a ton of time at the dealership. Once the right vehicle was located, they brought it to their facility and we quickly settled on a fair price. From that point on, the business mgr, Adam Kretsch, was very helpful in finding ways he could reduce our payments even further than my original expectation. Throw in a bunch of free vehicle service offered by Walser and Toyota, and I left that night with a new vehicle, for less than I expected to pay, with more free service in the future than I had expected.Thanks again for making this an easy deal, I will be back for sure.

PSikora

Oct 5, 2010

While we didn't end up buying a car from Tom (ending up purchasing a car from a private party) I will definitely start with him at Walser Toyota next time we are shopping for a used car. His emails were friendly and once he knew what we were looking for I felt like I could trust him to contact us if something we might be interested in came onto the lot. Next time we are shopping around we will contact Tom first. I feel that if you told him what you were looking for and your price range he could find you a car you'd love.

CJMeyer

Oct 2, 2010

Our experience with the dealership was positive from start to finish. Dave Thomas, our salesperson, was personable and diligent in following up with me. (I had submitted requests for quotes from three different dealerships, and Dave at Walser was by far the most pleasant to speak with). When my husband and I finally showed up for a test drive, Dave took us out and explained how to drive the car in a straight-forward manner. Originally, we had planned simply to lease one Prius, but my husband decided it was time to trade his car in. Tony Troussov met with my husband the next day to evaluate my husband's car. We were surprised to learn that my husband could do a "one-pay" lease based on the value of his car. We then came into the dealership the following night, and although the transactions took over two hours, it felt like a party...all these employees came by to say hello, Tony handed out business cards with the title, "Chief Lavatory Inspector," while Dave kept things rolling and we learned that the city printed on each employee's name badge was where they were born. Dave made sure the cars were prepped and all of our questions were answered, such as how to get nature license plates, etc. Finally, when we were all set to drive off in our new cars, we enjoyed a very pleasant discussion with Dave under the stars for another 20-30 minutes. This was after Dave had put in a 12-hour day...I was amazed at the patience he had at the end of a long day. My husband and I both feel we can go back to the dealership at any time with any questions or problems, and we'll be treated with courtesy and in a responsive manner. A far cry from some other dealerships we've experienced!

052177

Sep 25, 2010

We were pleasantly greeted the moment that we drove onto the dealership.David was very helpfull in showing us a variety of vehicles and explaining the differences in the options. He also gave us the time we needed for discussion on our purchase with no pressure. He walked us through the whole process explaining everything and answering any questions that we had. To us it was the best experience at a dealership that we have ever had. Everyone fron the salesman to the financing was friendly and helpfull. Thanks for a great experience.Dean & Bonnie

JadeLiz

Sep 25, 2010

When I visited Walser Toyota looking for a new/used car John was the first person to come out and talk to me. He was nothing but helpful and never pressured me into a vehicle. He simply asked me what I was looking for and helped me find it! He put me in the car of my dreams!!! He also helped me figure out financially what I could afford and what was right for me. His customer service was unbelievable!! I would highly reccomend John and Walser Toyota to anyone who is looking for a new or used car!!

botzfam

Sep 24, 2010

We felt really comfortable with Josh and were very pleased with the vehicles he showed us. He really listened to what we were looking for, and offered his knowledge without strings. We felt no rush to make our decision, and he understood that this was a big commitment for our family. He really knew the vehicles, and answered all our questions easily. This was our first dealership experience, and we were very pleasantly surprised. Based on our experience so far, we plan on returning. We would also specifically ask to work with Josh again. He was very down to earth, practical, and great to work with.Thanks for the great experience!!

nicksharley

Sep 24, 2010

Wow what a geat time Josh, Scott, and Adam you made buying a car fun again I can't wait to buy my next car from Walser Toyota I had a great time I recived a fair trade in for my truck from someone that knows what he is talking about.Thank You so much

emreed

Sep 23, 2010

I recently leased a Rav 4 from Sam Ourin at Walser Toyota, and was very impressed with his style. The whole process was very smooth from start to finish, his service was excellent, and I have to say it was the best experience I have ever had at a dealership! I also got a great deal on the lease, which topped it all off.

ellyse

Sep 23, 2010

I received awesome service when I leased my Camry from Walser Toyota! My salesperson, Sam Ourin, was extremely friendly, and did not put too much pressure on me during the whole process. He was very knowledgable about the vehicle, which helped greatly when deciding what kind of car I should go with. My overall experience was very pleasant, and I'll definitely be going back to Walser TOyota for my future vehicle needs, and I recomend them to my friends and family.

anikrad

Sep 22, 2010

I am so happy that my dad went to Walser Toyota & talked to John Maurer in sales. My dad had gave me a budget of $5000 to get a car & I was not finding what I wanted looking online. John talked him into getting me a new corolla lease because I just graduated college & there was some special going on through Toyota. I absolutely love my new corolla & will send john lots of referrals! Angie Nikrad

jpink2010

Sep 22, 2010

I have bought many cars in my life & my experience at Walser Toyota was by far the best! John Maurer was our sales person he was excellent. He made the process go very smooth & even personally delivered our new Camry to our house after the leather was installed. I will definitely recommend John & Walser Toyota to all our friends.

jeanclay

Sep 20, 2010

Our experience at Walser was a good and satisfying one. We were very pleased with our sales rep. Steve Bradach. He was very personable and went out of his way to make us feel at home without pressuring us in any way. We went home with a new Camry and felt as if we had made a new friend. Jean Ruejeanclay

annstarkman3

Sep 20, 2010

On Saturday September 18th Josh knew we were coming in to look ata 2011 Camry and he was ready for us.My son had done research and had contacted Josh the day before.I test drove two vehicles and liked the Camry the best.I had a 2003 Ford Taurus to trade in. They promtly started my creditcheck and took the Taurus out for a test drive. I was explained how exactly they came up with the dollar amount for my car.Everyone I dealt with was very professional. I felt I ended upwith a terrific deal! Two days prior to this I was not evenconsidering getting a new car.I was impressed by how quickly the entire process took. I never expected to leave with a new car the same day. I would recommend this dealership to anyone.

mariusrun

Sep 1, 2010

Walser Toyota sold my car to another person because I was not eligible to leave a deposit on the car ( I live less than 150 miles away) the person who bought my car lived more than 150 miles away so they were eligible to leave a deposit. I had all paperwork completed other than one signature and picking up the car which I had planned on doing after I got off of work. When I spoke to Walser and several managers about this problem they showed no respect and did nothing to fix the situation (like offer to find me a similar car). They told me if this person did not buy the car in the next 48 hours I could again.... no thank you. Walser has other absurd policies also. I WILL NEVER BUY A CAR FROM ANY WALSER DEALER AGAIN.

minnes01

Aug 30, 2010

I haven't bought a new car in over 15 years and just recently got into looking for an affordable, reliable car. What s surprise I found when I visited Walser Toyota in Bloomington. I seen an advertisement in the Minneapolis Star Tribune for a special leasing program and went to their website and checked it out and sent a request for more information. Within 30 minutes, Mike Parr called me and left me a message with the information I wanted and we set up an appointment to visit the dealership.Let's just say that it was one of the most enjoyable transavtion I have ever engaged in. The entire staff was friendly and answered all of my questions. They were patient and understanding of my situation. I leased a 2010 Toyota Corolla S and have been enjoying it for the past three days. I am looking forward to developing this relationship into the future. Thank Mike, Josh Clay and Brent for all of your help. You did a great job!

ccalleja

Aug 22, 2010

Michael Par was friendly and very respectful to my wife and I when we were in the process of buying our new Camry. We never felt pressured to buy but was informed about all the options and deals that were available to us in our purchase of our new car. We appreciated the time that Michael spent explaining everything to us and going the extra mile when we need something done. Thank you Michael for all that you have done in our new purchase of our vehicle. Sincerely, Chris & Sara Calleja

mckaiju

Aug 21, 2010

Great Service! everyone there was very nice and helpful. I knew what i wanted when I went there and they help me get through all the paper work quickly and helped me with all my questions. I have been to alot of dealerships and this is the best by far.

bboopy7

Aug 18, 2010

I went into the Walser Dealership thinking it was more of a dream to try and get the new Camry. John had surprised me with a lower price on the camry than what I had been researching and in the end I came out with a brand new camry the same day. It has been two weeks since I have had my car, and I am pleased to say I know I can count on John to be very quick to answer any questions I have along the way. Being that this is my first car to buy ever, there have been several of them. : ) I absolutely love my new car! Thanks John!

kolander

Aug 17, 2010

Absolutely a groovy experience! We knew who to talk to; after considering many purchases and speaking with several Walser team members, Spike was the most personal and knowledgeful. His knowledge of our to-be-purchased vehicle and long-term sales experience brought me in and out of the dealership in record time, even had the finance manager zipping along. We are very happy with our vehicle and the low, no-negotiation price.Thank you Spike! And make sure you get your $5.00 from your GM, Charlie. I understand he owes you from the GROOVY transactions!!-Owners of a Toyota Tacoma

Goomer

Aug 16, 2010

Bought a car in May from Spike which was a good experience. Have put on less the 300 miles on the car when the "check engine" light came on. Stopped at the dealership to check and see if they could read the fault code and tell me what it was. They could for $119 bucks I was told. Went to talk to the used car sales manager and he said that I should have bought a warranty on the car.I would have thought a quick diagnostic check would have told us that the fuel filter needed to be changed. I found this out at my neighborhood BP station. They charged me $50 total. Don't buy a car from Walser. As much as they stress relationship, it really is about screwing you when they can.

melanie1216

Aug 13, 2010

i purchased an 2003 oldmobile alero 2 weeks ago and absolutly love it. John Maurer was soooooo helpful considering it was my first time purchasing a newer car. i had a few minor things happen such as a censor for the engine and a multi function signal go bad. i called john and immediatly they got me the help i needed. toyota took care of the costs and gave me a rental car while my vehicle was being fixed saving me about $1200. now my car runs good as new Thank you so much john.

surbet

Aug 11, 2010

My Wife and I was involved in an accident when moving to the state of Minnesota and our car was totaled. We came across Walser Toyota and decide to check them out. When we got there we were greeted by Jason and he was able to give us information on deals they were having on what cars. He listened to our situation and went right to work for us. We weren't able to buy a car for about a month because we had to wait on the insurance company to handle a few things with car that was totaled. Jason did not give up on us and keep checking back with us to see where we were with things. Once we were able to buy the car, Jason did his homework and got us an AMAZING deal on exactly the kind of car we wanted, including color and style. Then we worked with Adam in the finance department. He was able to get us great payments and was able to get us a few extra things for the car while keeping us in the payments that we were looking for. I highly recommend you go check out Walser Toyota in Bloomington, MN and talk with Jason Henricks.

zixl

Aug 10, 2010

I walked into the dealership not knowing if what I wanted was even possible. Ten seconds later, I was greeted by Spike.I told him my situation and that's when he started going to work. It doesn't take long to discover that once you've met Spike, you've just made a new friend. We rocked through some stuff and then we drove a new, soon to be mine, RAV4. Spike was in tune to exactly what I wanted. I think it's because he listens. You get the feeling he truly cares about you. Which he does! He told me he's loves selling cars and making people happy. He sure made me happy and I now have a new groovy friend!Mark the finance guy was great too. Everyone there is interested in your satisfaction and it shows.This is my second purchase at Walser Toyota and I wouldn't even think about going anywhere else.

tustison

Aug 7, 2010

The sales manager that handle my perspective sale was very unprofessional. I had questions regarding the pricing policy and instead of asking me to a place with a little more privacy she proceeded to address my questions in the middle of the sales floor with numerous other customers around. When I expressed my opinion of the policy as being not to my liking the sales manager proceeded to tell me that I was welcome to take my business elsewhere. I'm extremely disappointed with the lack of professionalism displayed as well as the rudeness with which I was addressed. I won't be taking my business to this dealership and I will advise anyone who asks the same.

olson278

Aug 7, 2010

While shopping for a new van, working with Walser and Jason Henricks helped us make a decision; getting the 2011 Sienna van. Decent price, no hassle and excellent and cooperative relationship with Jason. He personally installed the floormats and made the first run through the car wash. I would recommend Jason to any of my friends and would buy from him again- except that it could be a while if this Toyota van performs as expected!Roger Olson

Kaely

Aug 4, 2010

Absolutely a wonderful experience!! As a single female that is new to the state, I was totally prepared for the worst case scenario while trading in my Toyota 4Runner. Jason Henricks & Walser Toyota made me feel right at home. He was more than intuitive to my needs with my future purchase. I knew what I was wanting, but just weighing out my options...I was very impressed with his vast knowledge of the Lexus RX 350 and the amount of time he spent out of his valuable schedule to make sure I was more than educated before my purchase. I was nervous about the "No Haggle" policy, but I know now that I could not ever go back to dealing with the regular hassling dealers/dealerships. I have told many people back in Kansas & Oklahoma where I'm from of how impressed I was and still am with this dealership and expressed how worthwhile their trip would be to come and buy a vehicle from Jason at Walser Toyota. More than impressed with your customer service! Also, thank you to Greg, Scott, and Larry whom I was introduced to who also made me feel right at home.Thank you for making my first vehicle purchase without my dad or a guy at my side possible! I will definitely send friends and family your way!

jrp

Aug 2, 2010

I called Walser from NYC where we live. We needed a minivan for our lake house in WI. Via email and phone John Maurer was able to find us exactly the car we wanted, in the color we wanted, at a great price. He could not have made it any easier. The process was effortless.Finally, when we arrived in Minneapolis, John met us at the airport on a Sunday with our new car. I can't imagine how he could have provided better service. I have bought quite a few cars, and I don't know any dealer or salesperson that has come close to matching this experience. These guys are really tops.

whnagel

Jul 30, 2010

We purchased a Toyota Corolla for our daughter last week and enjoyed the experience so much we asked John to review the possibility of a trade of our current vehicle. The trade was acceptable so we leased another car. 2 cars/2 weeks/1 family. John a wonderful job making us feel confident we were getting the best deal.

hnagel

Jul 23, 2010

Purchasing my new 2010 corolla at walser was the best decision I've finacially made! John Maurer was so helpful! He helped me get out of the car I was unhappy with, find a new one for me I could afford and that I loved, and get me through all the steps that needed to be done. He was super friendly and awesome to work with. He even came in on his day of to make sure I was satisfied. Also a special thanks to charlie and dave for being so helpful too! I can't even explain how happy iam with my car! I'm recommending walsers to all my friends!

Jonathan Harris

Jul 22, 2010

Walser Toyota is a great service organization. Walser did a great job fixing the recalls on both of my 2009 Camry XLEs and they are running in tip top shape. More importantly, I recently had a challenging issue with my tires and they stepped up again with a fast diagnosis and amazing resolution to the problem. Their resolution to my tire problem was well above and beyond anything I could possibly suggest. A special thanks to Charlie Swenson, Kirsten Nelson, Glenn Sloggy, Jay Gilchrist and Kyle Maas. Charlie, you and your team are top notch and I highly recommend Walser Toyota to anyone interested in a great car with fantastic service to back it up.

SES

Jul 21, 2010

This was my first time at Walser Toyota in Bloomington. It was also my first time leasing a car. I am a recent college graduate and going into this process I knew little to nothing about leasing or buying a new vehicle. The employees here were extremely helpful and informative. Everyone was so professional and friendly it made me feel like I picked the right place to do business. I am thrilled with my new car and my overall experience with Walser Toyota. I would recommend it to anyone!

jmeyeraz

Jul 19, 2010

This is our second car purchased through Walser Toyota. The first was back in 2005 and now in 2010 we purchased a 2011 Camry Hybrid. Both times the trade-in experience could not have been better. Josh is an outstanding sales person. Friendly, professional and he listens to his customers. His manager and the finance manager also are first rate. No hassles, straight-forward. We did a pre-paid 3-yr lease as we are trying out a hybrid for the first time and did not want to own until we checked it out. Also, much will change over the next 3 years and we are looking forward to the introduction of plug-in hybrid vehicles. A hybrid RAV-4 is on our wish list. Could use the extra hauling space for the grandkids and their hockey/baseball gear, but we don't need a big SUV.Once the sale is over with, lets face it we spend most of our time interfacing with the Service Department. If that experience is bad the whole thing goes south. Walser Toyota's service personnel have been at the top of their game. We've had five years of great service, but then all our former car ever needed was the regular service and a set of new tires. The quality of that car was the best we've ever had. The new Camry Hybrid appears to be even better. Tighter fit and finish, little to no road noise, more leg room, great XM radio/CD system and most important - great gas mileage. 39.1 MPG on the first tank. Plus we enjoy the Walser Rewards program - car washes, free oil changes, etc.Great job everyone!

sed1285

Jul 19, 2010

Our experience at Walser Toyota, in particular, with our sales person Josh Becerra, was excellent all around. We could not be more thrilled about our new purchase! Thank you for making the process an enjoyable one! No hassle, no negotiations, no hidden agenda. :)

rlweiss10

Jul 16, 2010

I have worked in the car business for 5 years prior to my shopping experience. Walser Toyota was one of the few places I had stopped in my jsearch. After being in the business I was expecting the worse but I was shocked by the warm greeting Ryan and John had given me as soon as I walked in the door. Never once was never hassled or pressured at any point. I was a very picky customer and it took me a number of visits before I finally settled on my amazing highlander. I know Ryan and John notgh went thru countless hours trying to find the vehicle I would love and I thank them both for taking the time. Larry was my finance manager and I have never met someone on finance like him. After telling him I had a 2 year old and wanted to feel safe and taken care of he guided me down the right path. Once again I was never pressured or pushed into anything. Purchasing my vehicle from Walser Toyota was the best experience I have ever had in the car business, like I said I have worked on the industry and seen it all. I will continue to purchase my future vehicles from the boys at walser Toyota. I I would hope that whoever takes the time to read theses reviews will know when they have amazing employees and good on to them as long as they can. John Mauer, Ryan Reddin, and Larry Corbin thank you all so much for everything I will be back and send many people your wat. You all deserve a huge a raise for being honest and trusting employees!!

kotab

Jul 13, 2010

I had a great experience at Walser Toyota. Worked with Michael Parr who provided exemplary service. Had driven 90 miles to visit the dealership to look at a car I saw on their website. Unfortunately, this particular vehicle didn't work out for me, but Mike spent close to 3 hours with me showing other vehicles and answering many questions on my part. He is very knowledgable about Toyota vehicles and has a very pleasant and outgoing personality. When I saw another vehicle on the website two days later I gave Mike a call. This car was a lease return and had just arrived at the dealership. He described the vehicle to me over the phone and had it reconditioned quickly so that by the time I drove to the dealership (1.5 hour drive), the car was looking good. The dealership was closing by the time I arrived but Mike stayed around and made sure all my needs were addressed. I decided to purchase this vehicle and Mike quickly arranged for this process to continue despite the late hour. After the sale, he called to make sure the car was still working out for me and offered his continued support. I would definetely recommend Mike to anyone looking for a new or used Toyota and also would recommend Walser Toyota as a dealership. You know exactly how much you are going to pay for the car up front as they are a one price dealership. Everyone in the facility was very friendly and service oriented. There was never any pressure applied in any shape or form. I am very happy that I drove 90 miles to this dealership. They stock many vehicles and you are bound to find one to your liking!!

judy64911

Jul 13, 2010

Kevin has great work ethic to his work, and he was the only one who stood outside the office under 95 degree heat in the afternoon and greeted to us when we arrived with smile. His professional customer service made us believe that Walser Toyota was our choice to purthase or lease the car. We will refer Walser to our friends in the future for the great experience last week!

tbartko

Jul 13, 2010

I came to the dealership for the first time looking at some used cars and for information about leasing options. Upon walking around and looking at some cars, I was approached by John. He was really friendly and asking what I was looking for and what he could help with. I told him I was interested in possibly leasing and what cars I was interested in. He set up a game plan for me right away; test driving and then looking at the numbers. He was really knowledgeable about the cars and didn't make me feel like any of my questions were stupid. The whole time I was with John, the interaction between us and the other sales people was wonderful. Everyone was smiling, joking, and very friendly (not what I expected to find at a dealership; expected it to be very "business-like" and serious). When it came time to look at the numbers, I felt really at ease. John gave me time to look over the paperwork and to see if leasing a car was something I could manage in my budget. I NEVER felt pushed or pressured to buy that day or made to feel like I was just a "sale".When it came time to finalize the paperwork John let me know that he was going to pass me off to Dave, and that while I was doing that he would get my car ready. I never felt like I was being "passed off" to someone else. Working with Dave felt like anything but being "passed off". I received the same friendly attitude as I had with John. Dave made sure to explain everything carefully to me and in a way that I could understand. He made me feel comfortable to ask questions and even provided feedback from his own personal experiences.When it came time to go and get the keys to my car, I really liked that everyone was so happy and excited, saying "congratulations!". It made me feel like they were really happy and shared in my excitement. I am so happy with the service I received that I would tell anyone and everyone to go to Walser Toyota. I couldn't be more happy with my experience and I will be sure to come back and do business again!

KristiKMK

Jul 9, 2010

To Whom it may concern,I just recently leased a 2011 Toyota Camry, and had the most rewarding experience during the process. Scott, John, and Adam went above and beyond my expectations. John was very informative, patient, and understanding when it came down to all my questions regarding my purchase. John showed me many different choices, and options that fit my needs and wants. John took his time explaining, and making sure that everything was understood. I never felt rushed, or that I was wasting anyones time. I also was thrown back on how professional, but yet friendly John was during the whole process. John clearly made me feel like my thoughts, concerns, and wants were his priority .. not the actual sale for him. Scott was very friendly, and informative. Scott offered his assistance, and also informed me that he would always be available for any questions or concerns that I had currently or anytime in the future. Scott made sure that before leaving, all my questions or concerns had been answered. Which they had. My final process was with Adam. Adam relieved all the stress I had regarding all the paperwork. Adam clearly informed me of every detail, and every question was answered that I had. The final process was filled with laughter and excitement. Throughout my whole experience, these three guys not only made my experience.. but also put a whole new perspective on car shopping. The great thing about Walser Toyota was that the whole team treated me as I was their friend, not just some buyer. I will highly recommend this dealer to everyone I know. Sincerly,Kristi Klipstein

hotrod2369

Jul 9, 2010

I had a horriable time on my last car and the dealership is now no longer in business. Getting a new car was a scary thought to me. Being able to walk into a dealership and working with John was pleasant and almost like having a personal shopper. He listened to my budget, found what I could afford and offered me only cars that were in my price range that had most of the options I wanted.

bifbab

Jul 9, 2010

John was a great help for my new corolla and I love it. John helped me pick out exactly what I needed and what I did not need. My credit was not the greatest and I was able to get zero down with no questions. The color I wanted was big to me and John was able to find it! Great expirence!

sokol5

Jul 9, 2010

The staff was very friendly and welcoming.you can tell that they care more about the buyer than selling a car.John in particular was very friendly and smiling a lot.he communicated very well with uswe had a great experience buying a car at Walser Toyota

sakk2010

Jul 8, 2010

I just bought a new Camry at Walser Toyota. I was extremely pleased with my experience. I worked with John Maurer. I found him to be very knowlegable, patient, and friendly. He was able to answer all of the questions that I had and listened closly to my needs as a first time car buyer. I would most definetly recommend working with John to anyone!

bangkokbabe

Jul 7, 2010

This is the second time that I have gone to Walser Toyota for a car. The first experience leasing a car was a pleasure and Spike was very knowledgeable, friendly and helpful. We had such a great experience the first time that we went back yesterday to lease a 2011 Sienna Minivan. Once again, Spike was great,,,he listened to our needs and let us have time with no pressure to decide what was best for us. We left the lot with our new van and were satisfied customers. We recommend Walser and Spike to anyone who is looking for great service with no pressure in a friendly atmosphere. We will be back in a few years so Spike can help us to purchase another car!!! Pamela Martin

chepstow1

Jul 7, 2010

This is the second car we have purchased from Walser and the second from Spike, always friendly and welcoming and remembers who you are, the reason for the visit to the show room was because spike called me and raised the interest, which lead to the sale and a new car for my wife, The Toyota Sieena the perfect choice for my family.I would highly recommend that you visit Walser and make the whole experience of buying a new car and enjoyable one, make sure you talk to Spike.

matchupeabody

Jul 6, 2010

Spike is groovy!!!!! He and Adam, the business expert, both handled my needs for a new car as professionals and were very courteous as well as straight-forward in terms telling me straight up what the best deal I could secure based on my credit history. Overall experience of buying my first new car was something I did not expect based on some horror stories I have heard from friends w/ other dealerships. Will now definitely recommend Walser Toyota in Bloomington to anyone looking for a new/used car based on the fantastic service I received from Spike and Adam. Liz

Lululars

Jul 2, 2010

I leased a 2011 toyota camry from the Bloomington Toyota location off of 494. The experience was fantastic! Simply upon entering the dealership I was helped in a sufficient manner and not only that but it was friendly and enjoyable! I felt no pressure from anyone, I was given the opportunity to take my time and find exactly what I was looking for. I initially had been very uneasy about the entire process but Spike and Larry were very helpful. They answered all my questions and showed me all my options while I was there. Being that this is the first car I have ever leased car the two of them were there to answer any and all of my questions. It was overall a very great experience! I love my new car and I am extremely happy with everything. I would recommend Bob Spicher and Larry Corbin to everyone. The process went very smooth and I am extremely satisfied with the way everything has turned out including the price of the vehicle. I look forward to continue being a customer of Toyota I was very impressed by the overall quality of not only the product and pricing but the customer service as well.

lshipley

Jun 23, 2010

John Maurer was great to work with at Bloomington Walser Toyota. As a first time buyer, John provided personable and friendly service to me and was great with his follow-up. He was patient at showing me all of my options and open to answering any questions I had. John's partner, Charlie Swenson, also worked with me and provided me with the same great service along with a great trade-in price. Overall, I felt like I was being taken care of without any pressure. I would highly recommend this duo to any car shoppers!

elishaaf

Jun 22, 2010

On June 21, 2010, I worked with Bob "Spike" Spicher to purchase a 2010 Toyota Venza. This was by far the best experience I have had to-date purchasing a vehicle because the excellent customer service I received. Bob was friendly and helped me select the perfect vehicle. He explained how a lease works, since it was my first time leasing. He also gave me a tour of the facilities and walked through all options available on the vehicle. He even took an extra 10 minutes at the end to explain how to use all the different features on the car. At Walser Toyota Scion, I received first-rate service. I will purchase my next car from Spike and would recommend him to all my friends and family!

kari6608

Jun 2, 2010

John Maurer is the reason why I got my new Toyota & I had a very good experience! I love my new Camry! He was very professional & explained all the benefits of getting a new toyota & also why walser toyota was better than other dealers that I could go to. I will definitely send him referrals

chris914

May 22, 2010

I brought my Sequoia in because the rear handle to the hatch broke. I was charged $130 to evaluate that my handle and latch was broken and was given a quote of $679 to fix them. I decided to not have them fix it even though now I was out the eval money. I had someone else do the work and it actually only ended up being the handle was broken and the part was $95. and the work wasn't too bad. I saved WELL over half. My machanic said they wouldn't have had enought time to take the door about and probably just assumed it needed both parts. Do you think they would have taken the other part out when they really found out it wasn't both parts?? I am so dissatisfied with them and I would encourage you to shop around before you have them do work.

stsopoci

May 20, 2010

My wife and I bought a car from Mike PARR. We have purchased 8 other automobiles in our 36 years together and have never had a better experience with an automobile salesrep more than what we received from MIKE. WOW! We wanted a hybrid vehicle that we wanted to test drive and demanded to know all of the details that were important to us, not what was important to Walser or the salerep. Mike deliver way beyond our expectations and I knew after a couple of hours that I was going to buy a car from him. The 2010 Prius IV was carefully explained and presented in a manner that was easy to grasp and learn. This was my wife's car to buy and Mike listened to her concerns and responded with just the right information to help her understand the options available. It was a refreshing experience and we LOVE the PRIUS that we slected after driving several other venhicles. The closing was easy on the car and we still keep in touch with MIKE who always is available for any questions. THanks MIKE!!

tmoest

May 20, 2010

John presented a very professional and friendly approach, to helping me with my unique situation. He took the time to thoroughly explain my options, and found me the best deal possible on my new car. I really love my new corolla, and the gas mileage is so much better than my old SUV.

JessBabe07

May 19, 2010

I am really surprised on how well the first time "REAL dealership" car-buying experience went for me at Walser Toyota in Bloomington. I thought it was going to be a little rough given my insufficient credit history, but the sales rep that worked with me made this experience smooth and easy -John Maurer. He was pressure free; very friendly, personable, honest and absolutely wonderful. He was able to find me a really nice car, low miles and a good price! I love my new Toyota!!! I'm more than pleased. I will recommend him to anyone I know who is looking to purchase a car.

Goomer

May 19, 2010

The trade in process was easy and fair. The pricing rationale was fair and clearly explained. Lot attention and contact was quick and easy. Everyone at the dealership was very friendly. The dealership services were clearly explained and the Walser benefit program was explained clearly. Overall, Spike was groovy.

timfargo

May 14, 2010

I recently purchased a Toyota Corolla for my daughter. This is the 5th Toyota product I have purchased and the 3rd from Walser. I had previously owned 2 Lexuses. I must say that that I have been consistently impressed with the quality of both the product and the sales and service at Walser. The staff has always been friendly and helpful and I have always found that I have gotten a fair value shopping there. As with all large purchases, complexities can arise. I have always found the folks at Walser to be responsive to any of my concerns and to be quick to resolve any issues that are raised. I would happily refer anyone to Walser and I frequently do.

noulee1

May 10, 2010

Toulong Yang helped me out with my car buying needs at Walser Toyota. I bought a Toyota Yaris 4 door liftback manual. He found exactly what I was looking for, and made the process very, very easy. I didn't have a lot of time, but he was very considerate of the time that I had. I would encourage anyone looking for a car to go to Walser! THANKS WALSER and Toulong!

Toyota Prius3

May 6, 2010

I just brought a new Toyota Prius from Walser Toyota. The offer was not bad, free ipad, and 750 rebates. The origin price for the car was 24000, with discount lowed to 22000. However, with all the tax and other service charge, the price went up to 27000. Since I am a first buyer, I definitely feel not reasonable. Kind of feeling got cheated. But after their explanation, I had known that the 10 year warranty 1600, and 2000+ tax. Also, I had accepted the environment service such as rust, paint, and interior protection for 799, and clean shield for 299. For the environment service was kind fine for me because I wanted to protect my car for longer period of time. However, there is some sort of confusion, because I thought the rust protection should covers tail pipe which they did not. Also, I had regret for clean shield, because it only covers a small area in front of car and for 300. So far, I am not saying this dealer was bad, I just want share some of my story. If you want to make a good business, you need to be honor to customers; otherwise, this will be your one time deal, and no more.

ako32492

Feb 27, 2010

We were looking to buy a 2008 all wheel drive Toyota Highlander Limited. We test drove a couple highlanders and found one that we liked. Because we live in northern wisconsin, we needed an all wheel drive vehicle. When we asked the sales person (Glenn Kroeten) if the vehicle was all wheel drive, he told us that it was. After bringing the Highlder home, we changed the oil about a month after the purchase date. As the oil was being changed, we found out by looking under the vehicle that in fact it was not all wheel drive. We called Walser Toyota and they told us to come back down and we could exchange it for an all wheel drive. Over the phone, they made it sound like we would only have to pay the difference if we were to exchange for a more expensive, all wheel drive, vehicle. Upon arriving at Walser to make the switch, they tried makeing the whole thing like a trade in. They gave 4,000$ less on trade for the 2 wheel drive that we had purchased it for only two months earlyer. We ended up paying over 3,500 dollars to get what we should have gotten the first time, an all wheel drive highlander. The salesperson flat out lied to us only to sell the vehicle. Walser Toyota was the worst car buying expierence we have ever had. Do not trust any sales person from this horrible car delarship. They do nothing but take advantage of the customer.

clark1

Sep 8, 2008

went to dealership to purchase truck, they had one similiar to what I wanted but after deciding to spend 30000++++ on truck I figured get color i want. I gave salesman cc number so they could go get truck and then after 3 days he said truck had miles on it 400 or so before they went to retrieve, I told him find me another color. Then he called me the next day and said rebates chaged by 1500 dollars and playing games.I think this is a terrible way to treat customer buying a 44,000 msrp truck, I live in northern wisconsin and was trying to work the deal by phone after visitng dealership. I had heard alot of quality things about walser auto, but my deal sucked, I was paying cash for truck.