Used Cars for Sale at Watertown Ford in Watertown, MA

Tom O'Connor

Jan 21, 2016

I was a little concerned because it has been years since I bought a new vehicle, but from start to finish Watertown Ford showed it is a Class A car dealership. No pressure to buy, knowledgable and helpful staff made the buying experience a pleasure. I even had some Ford truck accessories installed using the Parts and Service Departments and came away very pleased. Professional and prompt service. I will definitely recommend Watertown Ford to my family and friends.

MikeH (Boston)

Jan 19, 2016

Always a great experience at Watertown Ford's service department. Facility is clean and comfortable making the wait a painless experience. In addition, they are always very communicative and accommodating with their diagnosis and repair plan. Nothing but good things to say about the folks at Watertown Ford.

William Golden

Jan 17, 2016

Since purchasing my Focus from Watertown Ford for my service work and oil changes. I have been extremely pleased with the Service Departments performance. This time it was Joe King helping me and he was friendly and efficient.

Maria Eason

Jan 15, 2016

Great experience. Shawn was Great. Car was serviced in a very timely manner.

Diana

Jan 15, 2016

I recently brought my car in for an oil change. I was told there would be about an hour wait, it was a walk in process (no appointment required). The wait was about an hour (meeting my expectations), the waiting room was clean, and stocked with snacks and beverages (exceeding my expectations). Sis, a pleasant woman (employee) came in to make sure everyone was comfortable and offered refreshments - a nice, appreciated personal touch!

Jon Lewis

Jan 14, 2016

Watertown Ford is always speedy and gets the job done WELL. The stuff is very knowledgable and respectful. Prices are very reasonable for the quality of work.

Michelle L.

Jan 11, 2016

I had to take my Ford in for service last week and had such a positive experience I just had to write a review. David King and Sis Furguson took great care of me when I arrived, handling intake and getting me on my way with a ride to work (and a great cup of coffee) within minutes of my arrival. Chuck and Dale, the gentlemen who drove me to and from work, respectively, were the kind of people who make you feel like your life is richer just for having spoken with them. I came away from the experience thinking Watertown Ford must place a premium on hiring only the kind of people they would want as in-laws, because that's the kind of people they are. I would highly recommend going to Watertown Ford if you want car service to add to, instead of detracting from, the quality of your day.

Randy P

Jan 3, 2016

Second vehicle I've purchased at Watertown Ford and I'm extremely happy. Everybody there is top notch and very knowledgeable/Professional. They work with you to get the right car you are looking for at an affordable price. Mike even took the time to pick me up from work when my new car was ready to be picked up! A+ service for sure!

ANTONIO

Dec 30, 2015

IT WAS A MADDENING PROCESS, TOOK 5 DAYS TO EVEN DIAGNOSE THE ISSUE. S/W WITH 3 ADVISORS IN THE PROCESS, REPEATEDLY. THE FINISHED PRODUCT/REPAIR, HOWEVER, WAS GOOD.

Michael Adams

Dec 26, 2015

As promised, start to finish, nice waiting room for a short wait. Professionals. The service manager has always been a great guy, and Emily was a huge help.

Nicholas Divasta

Dec 21, 2015

We can in interested in either buying a used car or leasing a new car. Eric was extremely helpful and we ended up leasing a Ford Escape. We are very happy!

Lee Sevig / Priscilla Sullivan

Dec 21, 2015

The service manager explained what I needed to have done to keep our car safe (and my wife and me safe, too) and made the experience, although more expensive than I had planned when I came in for a routine oil change, a pleasant one, as always.What's more, other customers in the room said they would always bring their car to Watertown Ford because of the service and treatment they receive.

Percy Tzelnic

Dec 19, 2015

Contentious interaction with the service clerk. I presented a whole set of rebates offered to me by Ford Acton (where I had my car serviced for a period of time) and was told that each dealership sets their own prices. I presented notifications and offers from Ford Acton, where I became a club member (even though I am using Watertown for 2 years now) and was told that each dealership sets their own policies. In other words: LOVE IT OR LEAVE IT. Obviously, I am now an unhappy customer.

Joann Callahan

Dec 15, 2015

My Fusion 2014 took only about 45 minutes to have the steering recall fixed.Very pleasant and efficient front desk. Waiting room was terrific.

Timothy Murphy

Dec 15, 2015

Once again great service ! Watertown Ford has always met my service needs in a timely manner .

Christine lyons

Dec 15, 2015

Very clean facility. Always friendly and accommodating.

Eric

Dec 13, 2015

Great service ... Great group of people I trust them for all my car needs.

Brenda Cahill

Dec 13, 2015

Watertown Ford has the most professional service department and keeps me going back there. I just bought a new Explorer and once again they are the only ones that will service it.

Don

Dec 8, 2015

Excellent service will definitely use them again for my VW.

Rachel Perry

Dec 4, 2015

In October 2015 I hit a pot hole and needed my tire/rim replaced. Manager Peter King was great! He contacted me and set up an appointment around my schedule. The service department was very accommodating and quick.

no name

Dec 1, 2015

quick and efficient oil change and 10,000 mile checkup

Nate Semple

Nov 28, 2015

Woke to a flat tire on my.10 year old F150. AAA roadside broke off key to spare tire. Had them remove flat one and brought to Quicklane. Advised replacement based on wear and age, gave options. Mounted one and I took home and installed and brought truck back and replaced other three. Shawn and his staff are awesome. He also offered to fix my spare tire lock!!!!! Thank you thank you!

Bruce Mcintyre

Nov 28, 2015

Perfect service, greeting , hospitality , and repairs -- always a pleasure

Peter Kellogg

Nov 27, 2015

Prompt, professional service. A very comfortable setting. Extremely good experience.

Julie Baxter

Nov 27, 2015

My 2015 Ford Escape had a recall that I arranged with the Watertown Ford Service Dept. I dropped the car off on Monday late afternoon for a Tuesday am service. They drove me home and picked me up after the recall repair was complete. I love Watertown Ford and their service people, attentiveness and caring for customers!

Laura Tweedale

Nov 27, 2015

I have had Watertown Service take care of my car since purchasing it from them 9n 2010. They have always been professional and I have never been disappointed with the work they have done. I will continue to use them, until I sell the car.

Jeff Hansell

Nov 23, 2015

Always dependable service. Great people, esp. the older woman who meets and greets people. I actually enjoy going to Watertown Ford for service.

Smarch

Nov 20, 2015

The service called as soon as my vehicle was ready

Beverly Sullivan

Nov 18, 2015

My car was fixed when it was suppose to be and the girl I dealt with was very friendly n pleasant

David B

Nov 18, 2015

Excellent service. They were aware of the issue despite it's being intermittent (always a problem) and did what was needed.

Jamie

Nov 16, 2015

The staff are friendly immediately upon walking in. The waiting room makes it convenient to wait. The repair team was very thorough with answering my questions and explaining all of the updates to me. I always have a wonderful experience when I'm here. I bought my Ford Focus here and will continue to get all services here as well.

Matt

Nov 15, 2015

The worst service I have ever had in my life. This space is not big enough for me to describe my experience and disatisfaction.

Phyllis

Nov 9, 2015

The dealership is efficient and up-to-date on all servicing - including recalls.We bought our car at Watertown Ford and always bring it there for routine service and recalls. They will drive me as a service user to my home within their radius and pick me up when my car is done. I very much appreciate that..

Paula R

Nov 6, 2015

As always Shawn the service manager was efficient & friendly.

Stephanie Fawcett

Nov 5, 2015

This is the 4th vehicle I've purchased from Watertown Ford. The sales staff are professional, courteous and respectful. The price they give me is very fair - and yes, I do (extensive) research before I begin negotiations so I know.

Diana

Oct 31, 2015

The best experience I've had getting repairs on my car.

Louise Hines

Oct 29, 2015

Salesman Bill was very nice and answered every question we asked . peter king may us feel welcome and he too answered every question we had

Ronald Zabilski

Oct 29, 2015

My 2013 C-Max was totaled in an accident earlier in the month. Watertown Ford had a used 2014 C-Max at a great price.

Mark Shea

Oct 28, 2015

Quick service - polite and professional ! Great communications and no hard sell of additional work or services. Very nice waiting area as well.

Elizabeth

Oct 27, 2015

I bought a New Ford Focus SE 2015 over a week ago. I had a great experience. The sales person that helped me was very nice. I got a great deal. I love my new Car!!!!!

Kenneth Brown

Oct 27, 2015

Bill was a fantastic sale man. He went out of his way to find me the truck i really wanted.

Joe

Oct 27, 2015

I can't say enough great things about Watertown Ford. I first started going to Watertown Ford for services on my F-350. The service center location is close to my work. The professionalism and excellence from the employees there convinced me to purchase a new truck thru Watertown Ford. In steps Stan Tagarelis. I must've drove him insane, but he held it together. Today I'm driving a F-250 Lariat that went beyond all my expectations. I foresee another new vehicle purchased from Watertown Ford in the near future.

Bob T.

Oct 22, 2015

Quick, professional and courteous service. It's a long way to go for us but well worth.

N. Cohen

Oct 21, 2015

Bought my car at Watertown Ford and recently had my 5000 mile initial service. Salesman and service at Watertown Ford are excellent.

Anna Glover

Oct 21, 2015

My second leased car from Watertown Ford. Transition went very smooth.Delighted with everything.

Jean Raupp

Oct 15, 2015

Great experience, great customer service from Bill 5 star.

NJoly

Oct 14, 2015

This car dealership runs like the mafia. Do not believe a word they say. They made numerous promises and did not deliver on 1 of them. I am taking them to small claims court.

David and Susan Powell

Oct 13, 2015

Our 2012 Escape had a blower issue which was repaired previously, but a second problem revealed that real issue was a moisture issue, not the burned out resistors, which required a more extensive repair. Since we had purchased the extended warranty, it was fully covered. Though there is normally a $100 deductible on the warranty repairs, it was also waived it because the vehicle had been repaired previously and the warranty for that repair had not expired. Shawn Murphy handled everything nicely for us.

William Kantar

Oct 9, 2015

We were very pleased with the service on our Ford Fusion at Watertown Ford for the last visit - and, in fact, for every visit.

Carol Mckrill

Oct 6, 2015

I have been a customer of Watertown Ford for almost 10 years. Everyone in my family uses the service department for our vehicles. The service department has always been extremely helpful and the employees always take the time to answer my questions. Shane, Sean, Jason and Emily are all fabulous. Recently my car finally died. I worked with Shamus in the Sales Department. He took a great deal of time to make sure I bought the right vehicle to suit my needs as well as my budget. I am now the proud owner of a 2015 Escape. I am grateful for all the time and care Shamus took during this process. I would highly recommend Watertown Ford Service and Sales. Respect and Trust... That is how I feel about the employees at Watertown Ford.

Mike M

Oct 6, 2015

My wife and I recently purchased a new Flex at Watertown Ford. We live in the central MA area and the trip into the Metro Boston area was well worth it. We were amazed by the hospitality and product knowledge by our sales agent, Bill D, He put us at ease and made us feel comfortable. The buying experience was truly the best purchasing experience we ever had. . Bill addressed our concerns and took the time to show the features of the Flex. Never once did we feel pressured. If you are in the market for a new or used vehicle. I would recommend to put Watertown Ford on your radar.

Stewart Watts

Oct 5, 2015

I found the personnel courteous and was very happy how quickly I got my car back

Nancy Marleynunes

Oct 5, 2015

The easiest car purchase process I've been through. Car was delivered when dealership said it would be and car options were explained in great deal.

Stephen

Oct 4, 2015

I have my car serviced at Watertown Ford and it is always a no hassle no stress experience. The facility is clean and modern, the customer waiting room has free snacks and beverages for customers.

Joan Cappellucci

Oct 2, 2015

Everything was handled by Mike, my salesman. He was very polite, informative and true to his word. I'm very happy with my purchase and feel special when I drive my car. I will tell my friends how nice your treated at Watertown Ford. Joan C.

SML

Sep 28, 2015

Visiting Boston for the weekend and battery died. Brought to Watertown Ford at end of day on Saturday and they took our car right away and replaced the battery. Great refreshments available while we had short wait.Like this dealer better than my home dealer.

Krista

Sep 27, 2015

I bought my 2014 Ford Escape last year from Watertown Ford. I had previously that day been to 5 other Ford dealers and knew exactly what I wanted however every other dealer was trying to get me into either a car or a color I did not want. My last stop was Watertown Ford I told them exactly what I wanted and they delivered making the buying process as painless as possible. They were very accommodating and listened to my needs. I was thrilled with my purchase experience from Watertown Ford and always recommend them to anyone looking for a new car. A year later and I'm still happy with my experience, anytime I go to have my car serviced such as an oil change they also make that easy. My previous car I had a service plan on and the other company would always try to make me pay for more things or tell me I needed services I did not need. Watertown Ford is always honest and does not try to con you Into purchasing more then is needed. I also hated having my car previous care serviced at the dealership it always took forever and there was barely any waiting room. At Watertown Ford its always rather quick and they have a great waiting room with coffee, sodas, waters, snacks a tv and there's always a super friendly woman asking if anyone needs anything. . Love this place!

Greg

Sep 24, 2015

I've been taking my truck here since they opened. I've always been satisfied.This time, I took my 11-yr old truck in for a loud grinding noise. They were very busy and weren't sure they could fit me in, but they did. I had to leave the truck overnight, but they fixed the problem. Joe was personable and helpful.They are a dealer, so the cost might be higher than a mom & pop shop, but I have confidence in the repairs. They've also given me breaks on price for difficult problems.

Peter Osgood

Sep 5, 2015

This is a brand new service facility with very comfortable customer lounge which includes free coffee, soda and treats along with television. The staff is very courteous and attentive. When service is completed they go over everything they have done in whatever detail you desire.

Gerry R.

Sep 4, 2015

In all my auto buying years I never experienced as much satisfaction and the least amount of pressure than at Watertown Ford. Rod, my salesman, was both very pleasant and patient. His computer expertise enabled him to program Microsoft's SYNC software into my Escape without difficulty; the remaining staff members were very courteous. I have recommended Watertown Ford to others considering a new vehicle purchase. Gerry R.

Cheryl Clarke

Sep 4, 2015

Thanks! Always a pleasant experience with the Customer Service Department.

Joe Uthup

Sep 3, 2015

This was hands down the best waiting lounge in any Ford Dealership I've been to! So many flavors of coffee! So many snacks, drinks, magazines, TV! Comfy chairs and an ideal place to wait and read! The wait seemed to be over in an instant! 10/10 for the lounge!

helaine

Jul 27, 2015

My husband and I were looking for a 2015 C-Max which were few in number. Watertown's website showed that they had several. We looked at an Escape,too, but ultimately decided on the C-max. Our salesman was straightforward and patient enough. We did our homework and got a fair deal. Pleasant doing business with them. Wish they had snacks to keep you thinking straight!

Elias

May 21, 2015

So for the last couple of years I've been toying with the idea of buying a new F150. I've been to a dozen dealerships. Most were pushy and high pressure. One evening I stopped by Watertown Ford. Wow am I glad I did. Salesman Shamus Gallagher was a zero pressure, easy going smart salesman. I wanted to test drive a vehicle. He didn't waste time chatting, he grabbed the keys and away we went. I loved the truck and he let me enjoy the ride without trying to over sell the truck. I thanked him and left. A month later I was back and I was in the final stages of buying a Silver one from another dealer. I was settling on Silver because no one had black. He smiled and told me not only did they have a black on black, but they also had the V8 I was wanting. Then came the fun part. He offered up the truck nearly 2 thousand less than the other place...AND he offered me up more money on my trade in. He made it a no brainer. We shook hands and I had the truck I'd been wanting for a very long time. The entire staff at Watertown are really a bunch of knowledgable, easy going types that make car buying a pleasure instead of stressful. Can't thank them enough...or recommend them more highly. Great work!!!!

Patricia M

May 17, 2015

Shawn from Quicklane was pleasant, professional, courteous and efficient on the phone and in person. He handled getting my car serviced with 'the works' check and oil change service. The new service facility is great and the customer lounge is very comfortable and says 'we appreciate your business; we're glad you're here'. Overall, I was impressed with the speed of work in the later afternoon and the overall impression of interest in serving / satisfying the customer. I will be back for service work at Watertown Ford. Though not used for this visit - the option of local drop off and pick up shuttle is key, I work in Belmont and the shuttle driver said that my work address was within the area - wIll definitely use the shuttle option.

Barry Person

May 8, 2015

I live in Roslindale and there is a ford dealer closer to me then watertown, however I have established a comfort zone with Jason H. He seems very compertant and knowledgeable.

Rosemary Langmaid

May 6, 2015

2015 escape {lease}, Mike O'Brian in sales and David Berry in service were both excellent in helping me as they have been many times before. Loved the fact they handle everything for me and delivered to me also all in a matter of days. I thank them both very much

Rebecca Gulla

May 5, 2015

i purchased a 2015 Explorer and couldn't be any happier with the experience so far. I am a loyal ford owner, as is my family.

Richard Eurich

May 5, 2015

I recently purchased a 2012 Mazda6 at Watertown Ford. Bill was an excellent salesman and very helpful. All of the staff was friendly and professional. I was very happy with my experience at Watertown Ford and would buy another used vehicle from you in the future.

Eric R

May 5, 2015

Shawn in the service department is great. Staff are great. My go to place for anything car related. Thank you watertown .. keep up the great work

MM

May 5, 2015

Great location with a very nice waiting area, fast service and pleasant staff.

Robert Phelan

May 4, 2015

everything was great Emily was great explained everything to us and we went for a walk she called us to let us know the vehicle was ready great job again

Deborah Northall

May 4, 2015

Ford Mustang 2012. The service was efficient and complete, as always, and the staff very helpful.

Avi

May 4, 2015

They diagnosed the issue over the phone and confirmed it in person. Waiting room was excellent.

Christine Disalvio

May 4, 2015

Joe King is the best ....very accomodating ....nice dealership to work with

Damien Mccudden

May 1, 2015

Well organized fast work done at high standards very convenient you can drop your car off after hours I'm very happy every time I go

Aaron Rosenweig

Apr 29, 2015

The staff at Watertown Ford was very friendly especially Jeff in the service department. I bought my car in for service minutes before closing time when my window would not close. Jeff offered to secure my car inside one of the service bays. He even offered me snacks and beverages.

Michael Doyle

Apr 29, 2015

Sales team was great. Rod Semple and Steve Carter came highly recommended and they were GREAT.

Elizabeth Sherman

Apr 29, 2015

Rod was a delight to do business with. He could have easily dismissed me as a feeble old lady but he did not. It reminded me of the day we took our daughter to buy a car after she graduated from college. The salesman spoke only to my husband so I finally took him aside and told him that if he wanted to sell my daughter a car, he had better start talking to her. Within an hour he sold my daughter the car. My husband was both proud of her and humbled. The salesman thanked me for the tip which I am sure he used over and over again. Bottom line......I know what I want in a car.....I did not know if I would be treated with respect......I was

Dave MacMillan

Apr 29, 2015

I purchased a third vehicle from Watertown Ford. I was able to complete the purchase (with a trade-in) and take delivery in 45 hours. That is great service.

Rose Herron

Apr 29, 2015

The entire staff is friendly, professional and helpful. They are a perfect example of how to treat and service customers.

Sean_B

Apr 28, 2015

If I could give 0 stars I would! My wife and I purchased a 2013 Ford Escape from Watertown Ford on 4 / 20 / 15. We spent the entire day there and by the end we were exausted and hungry. We found out when we got home they had lied about the advertised price and overcharged us by a $1000. I complained to the salesman Sam who sent me to Al the finance mgr's voicemail Who never returned my call. My wife and I went back the following Friday for a sticker and registration. I again told Sam how disappointed I was with the dishonesty and unless it was made right they would loose us as customers. I also told Sam as I did on Friday that I was interested in purchasing my vehicle next and if they made it right I would buy from them. I told Sam I had an appointment with Franklin Ford and would cancel it. Till now I have not heard back from Watertown Ford. Friday afternoon I purchased a 2013 Ford F150 from Franklin Ford. Not only did Watertown Ford loose a sale of at least $30k they lost a loyal customer for ever! If you buy from Watertown Ford WATCH OUT! They are willing to loose customers for a $1000.4/28/15 Alex D from Watertown Ford requested I call him to see if they could fix the issue. He asked what Watertown Ford can do to get me to chang the review. I ask him to give back the $1000. He said "Thanks for calling" Alex was condescending and bordering rude on the phone. My position and review will not chang.

Mandy

Apr 28, 2015

The staff was very helpful and friendly, my car was serviced very quickly and the customer service person informed me of what I will need to get serviced on my next visit so that I would know what to expect.

Anonymous

Apr 28, 2015

The staff was friendly and professional.There were no high pressure sales tactics.

M Barrett

Apr 27, 2015

Came in for a broken antenna mast, was told it would have to be ordered and would be contacted when in.Called the two days later and told to bring vehicle in at our convenience, which was two days later. We dropped off the night before, got a call it was done at 11:30 nest morning. Picked it up and am very happy with the prompt service.

Joseph Bognanno

Apr 24, 2015

I am thoroughly happy with service that I receive at Watertown Ford. In fact I'm hoping to purchase my next vehicle thru them.

Todd Dulin

Apr 23, 2015

Jason has been super helpful and friendly both times I brought my truck in. I will be bringing my cars there in the future and would recommend watertown ford and more specifically Jason to all my friends and family. He was especially helpful my last visit getting me in and out quickly because I had my baby along even though I was 30 minutes late for my appt! I hope you guys are taking great care of Jason because he is a very valuable asset.Thank you,Todd Dulin

Cheri Hart

Apr 21, 2015

My Mercury Mariner is getting along in age (as am I), but still performing as though it is new because I have trusted the folks at Watertown Ford with all tune-ups and repairs. I have recommended them to several others. Everyone is always friendly, good at communicating necessary repairs, and honest in their estimates. I could not ask for more.

Stephen Coughlin

Apr 21, 2015

still early at this time. need to see how follow up service is for final verdict. haha

Stewart Watts

Apr 17, 2015

The staff was very pleasant. Service was done very quick and proficient.

Michael rosengarten

Apr 17, 2015

excellent service. There did seen to be a conflict with the need for an oil change. The vehicle health said I had 46% of oil left and the manual said the maximum milage between oil changes is 10,000 miles. From my calculation it has been 5000 miles since the last change. I am puzzled why an oil change was suggested. Maybe there was confusion with the older cars.Overall the service is very good.

Charles Whalen

Apr 17, 2015

what we expected at a dealership = service prompt and friendly

Donald Locke

Apr 16, 2015

everything went well....no complaints. Rep was informative and the wait time was exactly what they predicted

Karen Griffin

Apr 15, 2015

Jason did an excellent job turning a very leery shopper (me) into a customer. He explained my repairs thoroughly, told me about the rebate that was available with my repair and my price he estimated actually came in LESS. That's a first!

Keith Espinola

Apr 15, 2015

I am happy with the sales team and service they have helped me everybtimeni have come in and they have gone above and beyond what I expected. My problem is with my 2013 Ford Explorer I spent almost 46000 dollars in it and it has been in and out of the shop ever since I have had it. I really like ford but I am really going to have to think about it when buying a new SUV. And I am in the market because of a new addition to our family.

Diane Muizulis

Apr 15, 2015

Ford Escape: Service required. Done within timeframe given and staff was helpful.

Patricia Buonomo

Apr 15, 2015

It was as expected. No surprises nor long delays. I brought a book and read while the work was being done. Oil change and checkup.

James Mcgondel

Apr 15, 2015

The service department was very helpful and accommodating.

Jeff Oliver

Apr 14, 2015

Pete and Bill were great. I love the truck and we keep coming back.

Amie Mcclelland

Apr 13, 2015

I felt like your dealership took a personal concern for the safety and quality of my vehicle. I was very comfortable waiting in the excellent waiting room that accommodated any needs while I waited.

Bob

Apr 13, 2015

Went to Watertown Ford and inquired about purchasing and installing 4 new tires. Sales emplouees and the General Manager could not have been helpful. They showed me what the costs would be. I ordered the new tires and the next day they were installed.Great experience.

Wei

Apr 13, 2015

They did everything well and fast! Great experience!

Frederick Barr

Apr 13, 2015

I bought a used car and an extended warranty with it, we needed some work done and the warranty covered most of the work and Watertown Ford made good on another item so over all we were very pleased!

Angelica Festa

Apr 9, 2015

The service at Watertown Ford is always great. The staff is friendly and knowledgeable.

Darren Dumas

Apr 9, 2015

Excellent consistent service............................................................................

Karen Belair

Apr 9, 2015

Sean and the quick lane crew are the best. Always able and ready with skill and efficiency to service your auto asap and correctly

Laurie Mcgrath

Apr 9, 2015

Friendly staff, quick service. Loved the massage chair and soda machine. So much better than my zi ford service.

Nancy Terp-elderd

Apr 8, 2015

I brought my 2014 Ford Focus in for routine servicing via Quick Lane. The work was fast and very affordable. These guys are the best!

Monique Balabanis

Apr 8, 2015

This is my second visit, I was so pleased from my first visit I had to come back. Thanks for all your help and doing a great job!! Thank you for the warm welcome.

John Powell

Apr 8, 2015

Service was prompt and professional. Even thou the issue was warranty and recall related and I had no appointment, the vehicle was serviced quickly and efficiently with no questions about warranty or cost. All staff were curtious and prompt in answering questions.

Lynda

Apr 8, 2015

Service was fantastic! Jason made sure the parts I needed were ordered and ready for my car next day. Truly fantastic service!

Anwar Ahmedi

Apr 7, 2015

I purchased a 2014 Ford Fusion my experience at first was not delightful but once I spoke to Bruce who is the sales manager he directed me to a extremely helpful sales person who helped me get everything I needed to get done within the matter of a few hours. The staff was extremely helpful and I would most definitely recommend any who is looking to purchase a brand new ford!

Kimberly DiDucca

Apr 7, 2015

IMPECCABLE!!!! As always, when ever I need any type of assistance or work done on my 2013 Escape, the first person I see when I walk threw the door is Shawn Murphy. He is always the first person to smile and immediately ask what he can do for me. No matter the problem, he always represents himself and the company in a professional manner. I recently had the water pump go on the truck and called service to let them know I was coming in. To make a long story short, Shawn had all my paper work ready and a representative from Enterprise waiting for my arrival. The whole process took about a half an hour.....Amazing. I commend Shawn and hope he is considered a valuable asset to your company...Thank You for your time..........Kimberly DiDucca

Shawn Murphy

Apr 7, 2015

The service advisor was out standing and the service is always good.

Alexandra Rich

Apr 7, 2015

I was very happy as on Saturday they stated the next available appt wasn't until Wednesday, however they were able to evaluate and fix it on Monday. However because of that I did consider bringing it to another place for service. The customer service was very good.

Marc Venditti

Apr 6, 2015

I dealt with a very professional and courteous service manager by the name of Shawn. I've worked with Shawn before and he is very helpful. As an example, he illustrated that my tires are starting to get worn and suggested that I have them replaced in the near future. Not only did he take the time to explain but he also printed out information and associated costs on a range of tires that they have available at the dealership. I was very happy with my most recent visit.

Matthew Hutchison

Apr 6, 2015

The entire process was streamlined. Waiting room is excellent. Service was knowledgable and friendly.

Kelsey Schmidt

Apr 4, 2015

I've lived in Boston for two years and have always gone to Watertown Ford to service my Ford Escape. They have always been honest and have done a terrific job. They were able to service my Escape at the last minute before I moved down to Tennessee - my car was ready within 24 hours after dropping it off. The staff that I interacted with, Jason and Shane specifically, were extremely helpful and knowledgeable. I've truly appreciated the help and excellent service at Watertown Ford, and would definitely recommend them to family and friends in the area!

Guy Coolen

Apr 3, 2015

The service was great and the people that worked with me were great. My reason for not giving excellent score was related to misinformation. I would have taken a rental while my vehicle was there but was told it would be $40. a day by one person and the next day when I got a call telling me they were behind and it would take an extra day before being able to get it in I was offered a rental free. When I brought up the $40 a day I was told it should have been offered free because the repair was under warrantee. So therefor inconveniencing my spouse for two day.

Patrick

Apr 3, 2015

I had a great experience at watertown ford. Have an explorer that needed brake work. They took my car the very next day, completed the repairs in a timely fashion at a competitive quoted price then did a system check on the rest of the vehicle which passed meaning no extra charges!! Staff was very pleasant and helpful. Even got a courtesy ride to pick up my vehicle.

James Woodruff

Apr 1, 2015

The staff in service is professional and friendly, and listens closely to any concerns. I like that the report on the vehicle's overall condition includes things like tread depth to give customers a sense of any upcoming issues to be dealt with at a later time. the staff has a great family feeling, and is welcoming.If the building were to be redesigned (I know it's new), it would be nice to have at least some desk area for those who need to work while they wait for their cars.

Cathy D

Mar 31, 2015

Called in for a quote and was scheduled for an appointment next day! great service, great turn around!

Antonio

Mar 31, 2015

Dave Berry and the service crew have been so much help to me and our business. Easy to work with and I consistently take my vehicles to them because of the quality of work complete and the quick turnaround to complete all the work needed to get my company trucks back on the road. Thank you for your hard work and commitment and taking the stress of vehicle maintenance to a minimum.

Agron A

Mar 31, 2015

Excellent service, I called early in Saturday to let them know that I want to walk in for a service. They said just come over and someone will take care of you. When I checked in, they said it would be about an hour and a half. About 45 minutes later everything's was ready.

Kathy A P

Mar 30, 2015

I have been using Watertown Ford to service my Escape for more than two years and have consistently been extremely pleased. Everyone I have dealt with is friendly and professional. Wait times are much shorter than anywhere else I've gone in the past. The waiting area is comfortable and has all the amenities, especially a friendly greeter, good coffee and comfortable chairs where I can use my laptop.The check-out process is helpful and thorough, covering all aspects of the status of my vehicle. My brothers recommended Watertown Ford to me, and I now recommend them to my friends and colleagues.

paul king Royal Home Repair inc

Mar 30, 2015

Shawn took care of me.Hes great, please keep him.Very easy to work with.

Sherry Mckillop

Mar 30, 2015

I just purchased a 2014 Ford Edge! The service was great and I would reccomend Bill D. To all my family and friends!

Eric Cottrell

Mar 26, 2015

I purchased a 2015 Ford Fusion Hybrid Titanium. The vehicle is excellent. The only problem was delivery delays to the dealer, which was out of their control. The dealer kept me informed about the delays.

Jennifer Martell

Mar 26, 2015

Every time I go to Watertown Ford I'm welcomed with such friendly faces :)My warranty work & oil changes are always done in a timely professional manner.The greeter woman is so nice & helpful too. Total Sweetheart !

Brian Ross

Mar 26, 2015

They are quick and responsive, I trust what they say and they treat me right.

Monojit Maskeri

Mar 24, 2015

Staff was helpful and the lounge is great. The tire I needed for my car was not in stock. They got the right tire from Woburn and set it up for me...only had to wait a couple hours, instead of an extra day!

Leanne Beliveau

Mar 23, 2015

I purchased a Ford Fiesta and I love it a lot more than I originally thought I was going to! Michael O'Brien was my sales person and I could not have asked for someone better to help me. Sometimes when a female my age comes into a dealership you feel taken advantage of and I never felt that way at all. He was incredibly patient with me in explaining everything and even entertained the two year old I had to bring in the day I picked up my title and had to move all my stuff out of my old car (she's typically terrified of strangers but LOVED him!). The car was delivered to me later that day. I never felt any pressure to purchase and he even encouraged me to shop around. I was also given a good deal on my trade in. There sales center is also very nice, clean, and decorated with fun balloons which the little one enjoyed. I've since called Michael several times with random questions and he assures me I haven't been annoying him. I highly recommend checking this place out if you are in the market for a car. I am recommending this place to all my friends and family. Thanks so much!

Middlesex Equipment Leasing

Mar 20, 2015

You bring it in, they do their job and get it fixed and you are on your way. The staff is pleasant and helpful and explain everything to you so that you can understand it. Especially when you know nothing about cars/trucks. Even when you call for an update, they stop and listen and make sure that you understand everything before you hang up or leave. Great job on all their parts.

William Golden

Mar 18, 2015

Watertown Ford couldn't be any easier and accommodating. I have strong reservations working with any auto dealer. I started my research over the internet, set up my appointment for a test drive over email. When I arrived I was met casually and a very easy buying experience was consummated. We finished up an hour after closing and the personnel couldn't have been nicer. My Sales Consultant Samuel Venerin is Master Certified. Easy to work with, works hard for you, and just made the entire process easy. Steve Carter the Sales Manager could not have been anymore professional and also very easy to work with. I went out to test drive one car and ended up buying another they had on the lot. This is my forth Ford purchase and this is the best dealer yet, easily compares with the Luxury brand dealerships I have purchased from over time. Highly recommended!

Bill from Waltham

Mar 18, 2015

Watertown Ford couldn't be any easier and accommodating. I have strong reservations working with any auto dealer. I started my research over the internet, set up my appointment for a test drive over email. When I arrived I was met casually and a very easy buying experience was consummated. We finished up an hour after closing and the personnel couldn't have been nicer. My Sales Consultant Samuel Venerin is Master Certified. Easy to work with, works hard for you, and just made the entire process easy. Steve Carter the Sales Manager could not have been anymore professional and also very easy to work with. I went out to test drive one car and ended up buying another they had on the lot. This is my forth Ford purchase and this is the best dealer yet, easily compares with the Luxury brand dealerships I have purchased from over time. Highly recommended!

Alex Khan

Mar 18, 2015

Three things that helped in my decision to by my second car from Watertown Ford when it comes to their service: 1. Employees: The employees are terrific. Very nice, courteous, friendly and great all around. They are looking after the customers very well.2. Easy: Setting up the appointment, checking in, checking out; all very easy, no surprises or frustrations at all. A really nice experience.3. Comfortable: The waiting room is clean and comfortable with snacks, beverages a TV and MOST important, it has Wi-Fi so I could log-in with my laptop while I waited.Thanks,Alex

William Kantar

Mar 18, 2015

You always have been very helpful and efficient. thank you. We have a Ford Fusion, a T-Bird, and an Explorer. We are very satisfied with the helpful experience we always have at Watertown Ford.

Patricia Levey

Mar 17, 2015

Quick service and front brakes needed got the job done quickly

Luke Reisner

Mar 16, 2015

quick and painless. it was busy with a long wait when i first arrive. i left my phone number with the guy at the desk and he called me a couple hours later when the wait was shorter. i flew back down, they got me in and out.

Patricia Belton

Mar 13, 2015

My husband and I recently purchased a 2013 Ford Escape. The staff was helpful, personable, and friendly. We dealt with Mike Obrien and he was great! This was not the first time we have been to Watertown Ford. The service was excellent and we will return in the future.

Robert Taylor

Mar 11, 2015

Staff (Dave) was friendly, helpful and timely, even though we dropped it off overnight without an appointment for the next day.

M Barrett

Mar 11, 2015

I have a 2015 that was ordered at Watertown Ford. I dealt with Stan Tagarelis and like the way the sale went and ordered a 2015 van for the company I work for. There was nothing but straight forward negotiations and everything in the buying process was as promised. I had it service for the first time yesterday and just like the buying process, I was in and out in a hurry. I should compliment both Joe King and Shane Carey for the prompt and polite treatment I received. I would and do highly recommend Watertown Ford Sales and Service.

Robert Bleakney

Mar 10, 2015

People were fine at the dealership, my truck has audio / stereo problems we will see how the problems are addressed.

Brenda Cahill

Mar 9, 2015

The service department at Watertown Ford keeps me going back there just for routine maintenance like an oil change. Could do it closer to home but they are the best so that is where I go. The ownership, sales staff and of course the service department are the best I have ever dealt with. Already planning a 2016 Explorer.

Anna Glover

Mar 9, 2015

It was the first major problem with my 2013 Ford Fusion Titanium. I needed a loaner which I received.The car was towed in by 24 Hour Ford emergency service My car took one week to repair. Joe Kingwas very calming and the loaner serviceman was kind. I am a concerned that such a new car withlow mileage required such a major repair.

Joseph Macdonald

Mar 4, 2015

Overall my experience was very good . I would recommend to my family and friends

Jane Rinck

Mar 3, 2015

Polite staff and service done in a reasonable time -- Thanks -- Philip Rinck

John Gonzalez

Mar 2, 2015

Watertown Ford has and always strives to do a good job. Service has come a long way from the old days and the small shop with sometimes long waits they once had, to a large shop of today that is running great now at keeping wait times down. Well run for sure. They are always within a few dollars of the quoted price. If the staff see`s something that may become an issue down the road, they take the time, and let you know about it. I will keep going to Watertown ford for my service as i have for the last 14 years, as they only get better.JohnG.

Guy Coolen

Mar 2, 2015

Found Watertown Ford online while looking for a mini cargo van. I had 2 other appointments set up to look at vehicles at other dealers but wound up canceling them after visiting Watertown Ford. From the first phone conversation to the final deal I felt I was treated more as a friend than a customer. I got a deal I am comfortable with and the transaction went quite smoothly. My contact person was Bill D. Thank You Bill.

Brian Williamson

Feb 28, 2015

I purchased a 2015 f350. I was treated very well considering I went back and forth thru email for approximately 1 month. I was treated seriously the entire time. My purchase was smooth and without any hiccups. Very Happy

Priscilla Walsh-adorni

Feb 27, 2015

I bought a 2012 ford focus in September. I just got my first oil change done. All fluids were topped off and there was bulb out and the service department replaced it with no charge.

Marie Salemi

Feb 27, 2015

Service was great. Everything was done is good time. Jason is awesome.

Robert Todd

Feb 27, 2015

very prompt and professional service and the waiting area was excellent with a very nice lady seeing if we needed anything.

Waltham Appliance Service, Inc.

Feb 25, 2015

The service is always prompt and professional. We have four vehicles that were purchased from Watertown Ford and will continue to do business with them.

Walter Mcnamara

Feb 25, 2015

I appreciate the service from Steve C and Shamus G very helpful , easy transaction would revisit and recommend in a heartbeat

Caroline Bartlett

Feb 25, 2015

The staff was super friendly, Sis made me the best cup of coffee ever when I was waiting.

John Draper

Feb 24, 2015

Shawn told me the problems with my f150 they did the work and the truck runs great

Lisa Gurney

Feb 24, 2015

Everyone is always so pleasant and helpful! We have purchased 3 cars from Watertown Ford. What a great team.

Oscar Burrion

Feb 21, 2015

Easy to do business I like it thanks for help to choose the right vehicule

Marcus Van Kuijck

Feb 20, 2015

Friendly and professional service, clear expectation on timelines!

Shawn Murphy

Feb 20, 2015

Watertown Ford service is the best at what they do and would never go anywhere else. Keep up the great work guys customer for LIFE.

Steven Lafond

Feb 20, 2015

From the moment of booking my appointment until the moment I got my car back, your service center is the best I have ever gone to, and it's well earned. Dave Berry, the guy who greeted me at the counter was friendly, professional, and assured me that I would be in and out relatively quickly. It was 7:30AM and the garage looked pack even though it just opened. Not only was I out of there in about an hour, but EVERYONE I interacted with was pleasant, knowledgeable and offering coffee. The waiting room was warm and comfortable. I'll always be back.

Joanne M

Feb 20, 2015

I always have a great experience at Watertown Ford. The staff are always friendly and helpful. I love the new windshield wipers - they are so quiet and smooth as they go across the windshield.

Frederick Leary

Feb 20, 2015

The staff were very helpful, service was excellent, and waiting time was under an hour and very comfortable

Michael Corrigan

Feb 20, 2015

Just a professional team that no lies just gets you fixed and explains why or how

Watertown tile

Feb 19, 2015

Michael o'brien made everything easy,first dealership in mass that did let me drive the car with my daughter alone no bodyguard from the dealership on that back seat that was awesome i never bought a car so quick, no sales pressure awesome experience.

Eric Vincent

Feb 19, 2015

Bought my third vehicle from Watertown Ford. I have always had great service and positive experiences there. Would definitely recommend.

Thomas Emberley

Feb 18, 2015

From the moment we went on line to the time we picked up our 2012 Ford Fusion we had nothing but the most superior service. We stopped in to look at what was available and were greeted by Shaemus Gallagher opening the door for us with a smile. He pointed to one car which we deemed to be too small for comfort. He then suggested the 2012 Fusion which turned out to be even more than we had expected. We like the size, the maneuverability and all of the other features we hadn't even considered necessary. The heated seats, the automatic light system, the space between front and back seats, the size of the trunk, etc. etc. etc.The dealership was kind enough to let us take possession of the car four days later as we didn't want to drive it home in the snowy conditions which lasted for most of that time. Each person with whom we interfaced was helpful, courteous and knowledgeable. The driveability and suspension smoothness on terrible potholed roads are wonderfully comforting. We love FORD. The Emberleys

Elizabeth Wissler

Feb 18, 2015

Everyone was so helpful and knowledgeable, particularly Shamus Gallagher and the sales manager. Even with an approaching blizzard all the paperwork was completed in a very timely manner and my new car was prepped and ready for me to pick it up (even earlier than they had told me). Shamus took time to demonstrate the working of the car and made sure to introduce me to the head of the service department. All in all an excellent experience. Thank you!

Micheal Halloran

Feb 18, 2015

Always very professional courteous and friendly. They deliver what they promise on time and without surprises. Pretty simple to do but most don't. Watertown Ford makes the experience easy and pleasant.

JF

Feb 16, 2015

Bought a 2011 Chevy Cruze, Bill Dahlbeck was extremely helpful. Awesome service, very friendly and professional.

Maureen Egan

Feb 16, 2015

Excellent service. Friendly staff helpful. Fast service

James Collins

Feb 16, 2015

We went in for an oil change, our routine visit. As we gave our mileage we realized we also needed our 50,000 mile tune up. In addition we had asked them to take a look at our automatic locks. We anticipated being there for awhile. Watertown Ford took care of everything and in little time at all. We are always treated with respect and every question we ask is politely and professionally answered and or taken care of. We stick by Watertown Ford.

Kevin M

Feb 16, 2015

Service and staff were great. Shaun found a time that worked for me. Shop has great hours.They were able to get tires off and rotated, I had tried another place that could not. Work was thorough and work done was discussed in detail when finished. Customer sitting area was clean and accommodating. Overall A+ I will be back again ano will recommend to others looking for oil change/tire rotation/checkup. Thanks again!

Peggy Lotke

Feb 14, 2015

Service area was helpful they. ListenedLove the carWill return for more education about technical use

Margaret Hannah

Feb 13, 2015

I re-leased a Ford Fusion. I felt very well taken care of by Rod Semple and the staff at Watertown Ford. This is my second lease with Watertown and always feel they have great service.

Snow Lightning

Feb 13, 2015

I work in Watertown so having service nearby in Waltham is very convienient. I used quick lane for an oil change. Shawn and his staff always provide top notch service. They pointed out at this time I'm in need of tires. Being February so soon after the holidays I wasn't prepared and declined. When I picked up my vehicle, Shawn had prepared possible tire suggestions and pricingg which he explained for me to think about. Being a cautious consumer I used shawn's quote to research tire pricing. quick lane was equal to or better than the three competitors I queried. That being said, the tie breaker will always go to quality service and professionalism. So Shawn, I will be back for tires next time! Thanks again!

Sylvia Hahn-griffiths

Feb 11, 2015

Shawn, at the front desk, seems to sincerely try his best to service the car quickly and efficiently. The gentleman who gave me a ride home (Tuesday morinng, Jan. 10) to Wellesley, was really kind and a safe driver.Finally, the woman who sits with Shawn at the desk is a true asset to your customer service. She is sweet without being over-bearing (a balance that not many granny's can get right- but she does!). I love that Ford is finding purposeful and useful positions to seniors.

Kerri Labelle

Feb 10, 2015

Service was quick, complete, and friendly. Won't go anywhere else

Jeremy Lee

Feb 9, 2015

I drive a 2012 Ford Explorer with 41,xxx miles. Purchased brand new back in October of 2011 from this dealership. I scheduled my vehicle for routine maintenance, oil change, tire rotation, cabin air filter replacement and other items on their check list. I also had a squeak issue with my steering column. I recorded a video just in case it was needed but they were well aware of the noise. They lubricated the rubber shaft and the noise is gone. Dealership service are expensive and I'm well aware of it but the turnaround time, helpful staff and service was exceptional.

Matthew Muollo

Feb 6, 2015

As per usual, everyone at Watertown Ford is wonderfully friendly, courteous and professional. Both Sales and Service, and the only place I bring my Ford(s).

Michael Harrington

Feb 6, 2015

F150. The sales person and finance manager were excellent.

Nancy Terp-elderd

Feb 5, 2015

I had to get a tire replaced. The guys in Quicklane took care of it in record time and I was actually in work on time. I was particularly impressed that they checked the entire car and not just the tires.

Heather Bartholomew

Feb 5, 2015

It was my first time at the service center and it was a seamless experience. The staff at the Quick Lane was very pleasant and helpful. I went in for an oil change and was out in no time. Thank you!

Nick Faretra

Feb 5, 2015

No issues at all it was a hassle free experience with friendly service

James Amadon

Feb 4, 2015

Great dealing with you and the staff at Watertown Ford.

Salamarie Frazier

Feb 3, 2015

its was awesome service! Never been to anywhere better!

Raymond Toomey

Feb 3, 2015

Michael O'Brian made it a pleasure to purchase the car.

John H

Feb 3, 2015

Sales staff was very friendly and accomodating. The whole experience was very easy.

Caitlin Woodbury

Jan 30, 2015

I love coming to Watertown ford! The staff is always helpful and friendly! I always feel that I am getting the best care for my car!

Benjamin P

Jan 28, 2015

I have honestly had poor service from your dealership in the past. I purchased my vehicle there and then had some very poor experiences. The staff wouldn't call me back, wouldn't proactively try and help me, and in general, I just felt like the people didn't care.This time was better, however, I still have a bad taste in my mouth overall. Getting this work done here was not my first choice this time, and honestly, I have a tough time trusting that what was done had to be done.

Jeannine Fabian

Jan 28, 2015

I always come to Watertown Ford for my standard check ups and oil changes. Actually, I come to Watertown Ford for all my Ford Escape needs!

Sean Kimsey

Jan 28, 2015

I always enjoy going in. I never mind waiting for basic services or anything that will take a bit longer. I also appreciate that you keep good records. Furthermore, I am never pressured to get services I don't need.

Brendan Coy

Jan 28, 2015

My husband had his truck towed to Watertown Ford Service on Sunday. Due to the upcoming snow storm he requested what he needed done could be done by the end of the day and the Ford service center had it done by just after 11:00 AM. My husband couldn't have been happier. They did a very thorough check on his truck and everything was done great.

Raymond Toomey

Jan 27, 2015

I purchased a 2014 ford mustang convertible. It was just the car I was looking for. Michael O'Brien was extremely helpful, friendly and knew all about the car. He made buying the car an easy decision!

Mark

Jan 26, 2015

Service was great. Will continue to get my 2010 Explorer serviced here.

Joseph Henebury

Jan 26, 2015

Helpfull and informative re; servicing my Gran Marquis

Nancy Quinn

Jan 24, 2015

We had a great time buying my new a Escape. Sales person was excellent. Really really knowledgeable about the Escape. This is our 4th vehicle we bought from the same salesman. We only buy Fords. We told salesman that we will be back in a few yrs to get another vehicle.

Ralph Ricci

Jan 23, 2015

i am not very good at writing about my experience, but i was very satisfied wiyh the work and the people at watertown ford. since i purchased my escape i have always returned to wat.ford for service. i asked the service person if they could vacuum my vehicle and they did such a good job that the interior was like it had come out of the showroom.

Monojit Maskeri

Jan 23, 2015

I booked my appointment through the myford website, but it didn't register at quicklane, so I wasn't in their system when I arrived. The people there were friendly and helpful, though, so it was no bother. Fixing the communication system between myford and quicklane would be great, going forward.

Robert Oneil susan us

Jan 22, 2015

i have only had experience with the service center. Shaw Murphy is amazing.. He ensures a perfect visit every time. Professional, courteous and a great guy. He ensures that my old Escape and my partner's truck are tip top. Thank you to everyone in the service department, and Sis too. We feel like family.

Jarrod Pelletier

Jan 21, 2015

The break room you have is great and helpful while waiting.

Steven Schlussel

Jan 20, 2015

I am very pleased with the service I received from Watertown. Very help and efficient.

Irene Stuart

Jan 20, 2015

I visited the Quick Lane for an oil change and it was handled promptly and professionally by Shawn.

Jeffrey Timberlake

Jan 20, 2015

When I checked my vehicle in to have a minor part replaced, I was asked if I needed any thing else done. I responded, I don't think so -will you check air pressure? I was told yes. After the part was replaced which did not take long at all - I thought more about the vehicle and was unsure if I had had the oil changed since I bought it at FORD WATERTOWN last spring 2014. When I brought this up the service employee indicated that it was time for an oil change / filter replacement and tire check. I waited close to 2 hrs for this service to be completed. Since I bought my ford fiesta titanium hatchback at the ford dealership in Watertown - I assumed service employees would check up on this info when customers bring their vehicles in. I also thought that since my vehicle had just been worked on that I would not lose my place in "line" (so to speak). Can you comment on this? Thanks.

Francis R

Jan 19, 2015

I submitted an online request for a focus SE and got an answer within the hour. I was contacted by a friendly online representative which helped me work on an initial price for the car I was looking for along with general availabilities. I then visited the dealership where the exact car I was looking for was found for me and ordered for me at a competitive price. The salesmen went out of his way to help me out with my specific needs.Excellent service, no messing around.

Hans Maas

Jan 19, 2015

Making a appointment for service was easy the receptionist courteous and professional.Got quick attention at service desk and was able to discuss the problem with the car that is on top of the normal oil and filter change.They road test the car and found that the top motor mount was defective and has to be replaced.Part on order service will call me when it is in.Very satisfied with the service.

Claire Kennedy

Jan 19, 2015

I have been going to Watertown Ford since I purchased a new 2002 Mustang. The Service Staff is very professional and curtious. I have never had a bad experience. Whatever is wrong is fixed and I drive away very satisfied.

Shawn Murphy

Jan 19, 2015

Service team is spot on and the service was Quickly done at the Quick Lane at Watertown Ford I always had great service and will always go to Quick Lane.

Kathryn Mcdonald

Jan 19, 2015

The staff was helpful as always. Starting with when I called in my problem, they researched the issue while I was on the phone so I had a realistic expectation of how long it would take and whether it was covered by warranty. When I got there they had a ride home available for me as promised when making the appointment.

Ethan Moore

Jan 17, 2015

I purchased a 2014 Ford Focus ST. The sales staff was very friendly and made me feel very comfortable during the entire purchasing process.

Donna Deangelis

Jan 17, 2015

Courteous, fast, accurate, reliable, trustworthy ... Sean, Shane, Dan and all staff I dealt with we're AMAZING!!!! Five Star service that I recommend to everyone. Thank you!I love it when my car purrs with delight for the experience and expertise offered and DELIVERED :-)

Angelica Festa

Jan 16, 2015

The staff is always very friendly and has a vast knowledge of the services done.

Edward McCarthy

Jan 15, 2015

I wanted a smaller car so I could put it in my garage. The Ford Focus was cutting it close, so Mr. O'Brien had a Fiesta waiting for me when I got back. He said it was six inches shorter. It was glossy white, with black highlights and sporty styling. When I got back from my Fiesta test drive, I was sold.The staff made me feel comfortable throughout the sales process, and I drove the car home that day!

Anne Theisen

Jan 15, 2015

We came in to look at the ford f150, the salesman was very helpful and we got the price we wanted. Thank you for a great experience in car shopping.

Amanda Tichy

Jan 14, 2015

Multi-point inspection and oil change was very good and quick. Found that needed new tires and made a quote for me which was reasonable

Genenyk

Jan 14, 2015

Everyone is friendly and helpful. Sam and Al are awesome! After we worked through the options and financing,I was driving my new car the next afternoon. It doesn't get much better than this.

David Wright

Jan 14, 2015

I purchased a 2015 XLT from Watertown Ford - Great service and helpful staff Rod was knowledgable and easy-going. Would definitely recommend him to other folks looking to purchase a Ford.

Satisfied Customer

Jan 13, 2015

I bought my 2006 Ford Escape in California but, have since moved back to the Waltham area since 2008. Since I have been back I have my SUV serviced at Quick Lane. I am very happy with the service that I receive whether it be an oil change or something that needs more attention. Sean the service staff person that I interact with is always very helpful and explains in detail what is going on with my vehicle. I am very satisfied with the service I receive.

Allison Whittier

Jan 13, 2015

The staff are always helpful - carefully explaining how to maintain my vehicle, without trying to "oversell" services or repairs!

Peter

Jan 13, 2015

Always a great experience the counter help is second to none.

Sara Kervin

Jan 13, 2015

Everyone was very helpful. I dropped my car off and was offered a ride to my house, which I didn't use, the offer was nice. They called and told me what needed to be serviced and gave me price before preforming the work.

Jessica Godfrey

Jan 12, 2015

The service at ford watertown was very afficent and helpful when I was getting an oil change. They had recommended a new battery, knew knowledge about how log it would lst, the warrenty.. Etc. They were very helpful all together!!

Marcus Van Kuijck

Jan 12, 2015

Very professional and personal service, the estimated time it would take was very accurate.

Dennis Fryar

Jan 9, 2015

Same day repair ehat more can you ask for, the service at Watertown is spot on.

Paul Deschenes

Jan 9, 2015

Everyone was helpful and service was prompt as promised. I especially appreciated the ride home and the pick-up when the work was completed.

Kathy Abreu

Jan 9, 2015

My story starts with the diagnostic test and estimated price.... I was distraught how was I to pay that much? Well thanks to the financing option I was able to get my only source of transportation back on the road... and didn't have to pay as much as i was estimated... they looked out for me... My truck feels new again... My experience with the tech in charge of my truck started off rocky (just my attitude) but we made it better and I'm glad that everything worked out.... Oh i could've used a complementary car wash for all that $$ i spent...

Raymond Auld

Jan 8, 2015

I have used Watertown Ford service on many occasions, as have several of my friends and family. As usual the men and women that work there were professional, helpful, and friendly. The facility is also comfortable and clean. Thank you

Mary Ellen Thurm

Jan 8, 2015

I purchased a 2014 Edge. My sales consultant was Shamus Gallagher who was very helpful and knowledgable, as well as kind and polite. I very much enjoyed working with him. The entire process was uncomplicated - I knew what I was looking for, and although the car on the dealership lot did not have all the items I would have liked, I am more than satisfied with the car I got. Shamus and I quickly agreed to the terms of the sale and the transaction was concluded quickly and satisfactorily.

Valued Customer

Jan 8, 2015

Have bought several trucks always a positive experience

Valued Customer

Jan 7, 2015

ALWAYS THE BEST AND EASIEST WAY TO BUY FROM THEM THAT IS WHY I BUY EVERYTHING FROM THEM THANKS

Suburban Home Care Medride Corp.

Jan 7, 2015

My company purchased another Transit Connect, it was as before a very speedy and seamless transaction. We were able to get what we wanted and took delivery within a few days.

Patricia Gould

Jan 7, 2015

I brought my car in because the new brakes I had installed at the Quick Lane Service two months prior were squeaking. The Quick Lane Service was very receptive to look into the problem and fixed it but never really explained what the problem was. Overall, I have been very satisfied with Watertown Ford Service.

Louise Hines/Bill Hines

Jan 6, 2015

Dave Berry in the service department is very friendly and helpful-If he is not sure of the answerI ask, he will look ot up or ask someone-although there's not much he does't know . Labor prices are high,but thats everywhere. Very Happy with Ford in Watertown-Thats really in Waltham

Ok Eason

Jan 6, 2015

Pleasant experience, very different from 2 years ago when we didn't buy a car from them. We brought an Escape, previously owned.

Anthony Dimasi

Jan 6, 2015

I had my vehicle serviced at the shop and they were quick and efficient completing a multi point inspection and notifying me of other issues with my vehicle.

Paul Zollner

Jan 5, 2015

quick an uncomplicated repair on a Saturday morning

Walter Cartwright

Jan 3, 2015

I own an 08 ford f350Service was Fine just an oil changeYes the staff was very helpful

Sales Professional

Jan 2, 2015

Jason was awesome as always. Car addressed well. We have two C-Max and they're always done well.

Vincent Tullo

Jan 1, 2015

The service advisors seem knowledgable and considerate of what was important to me as an owner of an Edge. I am very pleased with my purchase and of the service provided. Over the years, I typically purchased foreign vehicles. But thanks to my sales person, and the experience with the service dept., I have once again become an American car owner..... Thanks to Watertown Ford!

Peter

Dec 31, 2014

It was a great experience, more parking would be helpful

Carol Whitney

Dec 31, 2014

Associates always very nice and, more importantly, quickly address any automotive needs.

Caroline Bartlett

Dec 31, 2014

I CAN'T SAY ENOUGH GOOD THINGS ABOUT THE SERVICE DEPARTMENT AT WATERTOWN FORD. SHAWN MURPHY HELPED ME OUT IN ANOTHER PINCH! THIS PLACE CONTINES TO AMAZE ME WITH THEIR PLEASANT DEMEANOR AND ABILITY TO HELP ME OUT WITH MY 2007 FORD FUSION, (THAT RUNS LIKE A TOP) KUDOS

Carole Drisdell

Dec 31, 2014

2014 fiesta- service was efficient- staff was helpful.

Joseph Weiler

Dec 30, 2014

I hope the 2014 Focus runs as well as the 2000 I traded in!

Megan Mcmahon

Dec 30, 2014

I bought a Ford Focus and it was an easy enjoyable experience. Seamus was very helpful and great.

Nick Caraglia

Dec 30, 2014

Everyone was very helpful. Mike O'Brien was very accomaditing.

Cope

Dec 30, 2014

I am a longtime fan of Watertown Ford, as they have made a number of major repairs to my '03 Mustang.Recently, a ball-joint failure meant I had to have the car towed there unannounced on a Saturday morning. By Monday, Shawn had the ball joints fixed and had quoted me for other work the car needed but didn't flinch when I declined. I picked the car up after-hours on Monday evening and what had seemed like a fairly major ordeal Saturday morning turned out to be not that big a deal.I've always been happy with the service at Watertown Ford, and I'd recommend them to anyone who needed work done to their Ford.

Helen David

Dec 29, 2014

I brought my Ford Focus in to check on the tire pressure and a brake light bulb that was outThe counter guy was efficient The job was done in about an hour which was okay since I didn't have an appointmentI particularly liked the waiting room with options to watch TV or read a magazine and enjoy a soda or hot beveragehelen

James B.

Dec 29, 2014

Watertown Ford's Service / Quick Lane center does a very efficient job of dealing with the early Saturday AM rush of 10-12 people busting down the door to get on with their day. The last several visits I've been in and out with a tire rotation and oil change in 30-45min TOPS.

Joan Sallese

Dec 29, 2014

2015 Ford Fusion. Service was fine and the staff very helpful

Dean Rapaport

Dec 29, 2014

I brought my car in to get an inspection sticker most importantly. At the end of the appointment I was told you did not do inspections. If I knew that up front I would have been able to go get it done while I had the time.

Charles Esker

Dec 29, 2014

Staff is awesome, great service and prices and they always get me in and out as quick as possible. I wouldn't take my F-150 to any other place to get serviced.

Marylee Tierney

Dec 29, 2014

I have always experienced very friendly employees in your service department. The wait time was actually short this time. Even when it is not the waiting area is very clean and comfortable.I appreciate that!

JD

Dec 29, 2014

I purchased a 2014 Ford Focus and thought Rod and Steve were incredible. They were both informative, flexible, friendly and helpful, and the overall vibe at Watertown Ford was fun and lighthearted. The only downside to my car buying experience would have been Al, who was overly aggressive and seemingly agitated when it came time to discuss the extended warranty, making the situation unnecessarily awkward and uncomfortable.

Gregg Robinson

Dec 25, 2014

I went in needing to make a decision relatively quickly. After visiting a few different dealerships I found the exact car I wanted here. Rather than go through the whole dog and pony show the staff understood my needs and wants and worked with me to make this a quick and painless process.

William Kennedy

Dec 24, 2014

Certainly recommend the Watertown Ford service next time

Deborah Lowre

Dec 24, 2014

2014 Escape. Service was great and returned to us earlier than expected

Jeffrey Hansell

Dec 24, 2014

My 2013 Ford CMax Energi needed recall service and an inspection.I arrived late for the service appointment. But it did not matter as the service people took my car anyway and had it ready to go in less time than I had predicted. Another good experience.

Guale Valdez

Dec 23, 2014

Watertown Ford does all my maintance and repairs. Staff are helpful and never any pressure. Prices are competitive and convenient to have everything done at one place. Will keep coming back. Guale Valdez

Robert Osullivan

Dec 22, 2014

I called and they picked up the phone right away, Rod was my salesman and he did a great job. He went over all the details of all my options and I went with a new truck. Watertown ford did a great job getting the truck ready for delivery and I recommend them highly.

M Barrett

Dec 22, 2014

My problem is not with Watertown Ford, it is with the electronics of the navigation/sound system of the vehicle. Watertown Ford has been great, but the system is what is not. Please test your systems extensively before installing them in your vehicles.

Scott Carton

Dec 22, 2014

The staff is very friendly and helpful. They are very accommodating to your schedule and they do not ever trying to oversell the product

Bryana

Dec 20, 2014

The staff was amazing and so friendly! It was packed in the office the day I went for an oil change and they were so efficient. Usually in a scenario like that I would have to wait 3 hours, but not at Watertown Ford Quick Lane! I was in and out in 45 minutes. I appreciated the entire experience. Keep up the great work!

Robert Como

Dec 19, 2014

staff was very help fullservice was quick and professionalwait area had coffee, water, television, magazines and comfortable seating

Pamela Vaughan

Dec 19, 2014

My 4 month old Titanium Escape was hit by a man who ran a red light!!!! Luckily neither myself or my99yr old father was injured. I'm very impressed by the sturdiness of the Escape. Emily at Quick Lane was very helpful in getting the car repaired in a timely fashion. You have a great group working there.Thanks, Pamela Vaughan

Leroy Robinson

Dec 19, 2014

We purchased the Fusion. Bill was helpful in showing us all the various options. As we are seniors, he was especially helpful in explaining things since so many things are tech-oriented. We had to deal with several gentlemen in finalizing the deal. All were professional, helpful and friendly. Others not involved with our purchase also tried to make our visit comfortable by offering coffee, tea, etc. We are more than satisfied with our experience. We don't purchase many cars but this experience was the most pleasant we've had.

Leroy M. Robinson, Jr.

Dec 19, 2014

We purchased the Fusion. Bill was helpful in showing us all the various options. As we are seniors, he was especially helpful in explaining things since so many things are tech-oriented. We had to deal with several gentlemen in finalizing the deal. All were professional, helpful and friendly. Others not involved with our purchase also tried to make our visit comfortable by offering coffee, tea, etc. We more than satisfied with our experience. We don't purchase many cars but this experience was the most pleasant we've had.

Felice V

Dec 19, 2014

Very quick. Positive experience. I will use this service again in the future

Shaka

Dec 18, 2014

I purchased a 2014 Ford Fusion Titanium. Very friendly staff, answered all my questions, nice car with many options.Very good experience.

Jeffrey Hansell

Dec 18, 2014

The staff and level is service is really the best I've encountered in decades of driving.Combination of Ford and the local management is quite good. I take both of my Fords there for service and a Chevy work van, as well.

Mark Rivard

Dec 18, 2014

Bill d was awesome no hassle, got exactly what I wanted.

Mz_Rice

Dec 18, 2014

I have nothing but good things to say about my experience with the staff at Watertown Ford. Granted, I knew I wanted a Ford Fusion Hybrid, but it's been 12 years since I bought a car & I needed to understand the pros & cons of leasing vs purchasing. I disclosed I had no plans to make a final decision the day I walked in, but wanted to test drive the car. Mike O'Brien answered all of my questions and gave me a chance to try out the car. I walked out with a lot of information and some decisions to make about features, etc. Once those decisions were made, I went on search to find a vehicle sitting on a lot that I could get quickly as my current vehicle continued to decline. I called Mike on a Sunday afternoon and we went over what I had found and what he had available. We struck a deal on the phone & I think I had the car two days later. When I picked up the new car, he took car of getting my EZ Pass in place, took me on a drive to the Ford Service Center, introduced me to the service manager. It's been about a month & I am still giddy when I spend less than 20 dollars filling up the gas tank! Slightly obsessed with how well do with MPGs on each trip. Today was my best. I hit 40.6 mpg on my drive home. That's with heat & defrost on, charging my iphone & music going. I lied. One thing I wish the car had is buttons for the entertainment system. Switching from the bluetooth audio to AM or FM station takes several steps through menu accessed from the steering wheel. Other than that, fantastic! Thank you!!

Yvonne Payne

Dec 17, 2014

I have an bumper to bumper warranty for my car and I was unaware that my warranty does not have maintenance protection. The kind young lady Christine I believe gas me a discount on my oil change and tire rotation for went. So I am already for the winter this year. Thank you so much

Peter Kellogg

Dec 17, 2014

The service was very quick. The waiting room is very comfortable, with coffee and chips. They found that I needed a new air filter, which shows that they checked for any problems. I'm extremely pleased with the work performed on my car.

Support Management, Inc

Dec 16, 2014

I brought the van with transmission problem in it. Work suppose to be under FORD warranty, because previous transmission was purchased and installed in March, 2014 by another company. Stuff of Watertown Ford was friendly and perform test and replacement of the transmission in very good time.Thank you

John Sebestyen

Dec 16, 2014

Very satisfied. Everybody is helpful, polite, has a smile, and the service is excellent; but rather slow to get the car in.

The Ryans

Dec 16, 2014

Service at Watertown Ford was excellent, helpful, informative but never pushy. We visited several times for different test drives and unlike other dealers, we were not asked for personal contact information. The purchase process at Watertown Ford was seamless, smooth and efficient.

Kate M

Dec 15, 2014

I love these guys. They're always friendly, caring and genuine. I won't take my car anywhere else.

Karen Belair

Dec 14, 2014

Service dept has been excellent in Both Customer relations and the actual result of repair and maintenance but ford has to find a way to get parts to the repair centers faster. My car repair took a full two weeks. One of those weeks was just waiting for a part to arrive. Had to rent a car for a couple of days. It was a very expensive repair!!

Earl Quinn

Dec 12, 2014

I showed up to Watertown Ford on Wed. afternoon and scheduled an appointment for the following morning to have my front brakes done, I told them I would need them to have my car ready by 8:30 and they got me in first and had me out by 8:15. Great job, go to these guys for all my auto needs.

Jennifer Heller

Dec 12, 2014

Shawn Murphy did any excellent job and I will only buy my vehicles from Watertown Ford. I tell everyone I know if they want a great deal and great service this is the place to go.

Janet Cowan

Dec 11, 2014

I bought my C-Max hybrid here (great experience) and so came here for service. scheduling was easy - I used the web form and was called back very quickly with a Saturday appointment (hard to get at some places). The waiting room is comfortable with coffee and snacks available. The time passed in a flash. Thanks.

Sheryl Teti

Dec 11, 2014

Oil change and 40K mile check on my 2011 Escape.... Ready when promised....very reasonable $$

Christian St Cyr

Dec 11, 2014

I love my new car. I feel like I got a great deal and Sam was the most helpful and courteous auto sales associate I have ever worked with. Sam made himself available by text and phone and let me know what was going on with my car through the entire process. He even drove with me to the rental car company so I could get back to the office ASAP. I loved working with Watertown Ford and will be using them and recommending them for years to come.

James Jacobs

Dec 11, 2014

Dave Berry is an excellent representative and I would rate him a 10.

David Bean

Dec 11, 2014

Fast and easy service. Extremely friendly and informative staff. Personal service!

James Hoopes

Dec 11, 2014

Ford C-Max Energi. Sam was a great salesman with whom to work. Highly commend him for his helpfulness.

Christine Cruz

Dec 11, 2014

The people are always friendly and up front about any issue with my vehicle. The waiting area is always clean, stocked, and comfortable. The treat me like family.

Brian Driscoll

Dec 10, 2014

I had a recall done to my 2011 Ford Explorer. Everyone I dealt with was polite, friendly and very knowledgeable about the work needing to be done and set the proper expectations for the time needed for the service. Very comfortable waiting room as well!

Danita Babalas

Dec 9, 2014

Took me a few days to get an appointment but once my car was there service was fast. Basic oil and filter change, rotate tires and a problem with the heat. Only problem was a charge I disputed on my bill which was removed.

Robert Como

Dec 4, 2014

quick oil change went fastrepair center was neat, clean, and comfortable employees are courteous and knowledgeable cost seems competitiveaccess and parking is easy and plentifull

Annemarie Delaunay-danizio

Dec 4, 2014

My husband was worried about the hand break. I had it checked and the car inspected at the same time. Apparently the hand break is fine. I feel safer now.

Maya Nitzberg

Dec 4, 2014

My boyfriend and I recently purchased a 2013 Ford C-Max Hybrid SEL and are very happy with our purchase. We went to the dealership that day looking at the Focus model, but was pleasantly surprised by the Hybrid that was in the lot. Rod was great to talk with and he very incredibly helpful in our decision to purchase the vehicle. Overall, we would highly recommend Watertown Ford and well, Rod is awesome!

John Benoit

Dec 3, 2014

Very professional and a pleasure to deal with the salesman was great to deal withhe went thru the whole truck with me.I would definitely buy another truck from bill at Watertown ford

Richard Swift

Dec 3, 2014

Even though the clutch for my Fiesta needs to be replaced and the part is backordered, the Staff was very personable and professional.

Elizabeth Kaiser

Dec 3, 2014

Knowledgeable staff, especially Shawn Murphy. Maintenance completed, discussed, and done quickly. Always clean and well stocked with coffee, soda, water, in waiting area.

Antonio Romagosa

Dec 3, 2014

Ron was awesome!! he helped me find what I wanted and i'm very happy.

Joseph Kahwajian

Dec 2, 2014

VERY HELPFULL FRENDLY I WAS EXPLAINED STEP BY STEP WHAT WAS WRONG WITH MY CAR AND HOE THER GOING TO REPAIR

Valued Customer

Dec 2, 2014

Staff was helpful in scheduling a last minute maintenance call and were able to fit our truck in to an already filled schedule. Thanks!

Robert Phelan

Dec 2, 2014

as it has been from the date of purchase Watertown ford has again shown us why we have made the right choice buying our vehicle from them. from sales to service they are a great bunch of people to work with. this service appointment was at ten left my house at 9:15 was back home at 10:45 not bad, not bad at all.thanks folks GREAT JOB Sandy & Bob Phelan

Bernadette Semple

Dec 1, 2014

had trouble in severe cold starting my vehicle. called watertown ford quicklane service, Emily answered the phone took my info and listened to my needs and promised follow up call. within 5 minues Shawn called me back with pricing options and let mee know parts were in stock and immediately avalable. I dropped off my vehicle on lunch, shawn called back letting me know the vehicle was all set and at the price discussed.this was an outstanding and refreshing experience, thank you to Emily, Shawn and Watertown Ford.

Cameron Waites

Nov 27, 2014

The staff was very helpful and friendly. I will return to that location.

Al Gottfried

Nov 27, 2014

Everything was great no issues at all. will return again in the future

Garth Greimann

Nov 26, 2014

It was a fine experience. Except I really don't like being forced to type a response with at least 50 characters!

Escape owner

Nov 26, 2014

Fast efficient service. Pleasant waiting room All repairs completed and explained in full

J. Cope

Nov 26, 2014

I had my broken car towed to Watertown Ford as I've had great experiences there previously, and they did not disappoint. Shawn and his team had my car back on the road that day, and gave me multiple options for what specific items to fix and how much each would cost. This was essentially an ideal dealer experience during an unpleasant situation!

Darren Dumas

Nov 25, 2014

Efficient / Courteous / Professional Service...................

Deborah Ruhe

Nov 25, 2014

Quick and responsive. I was running late to get thru traffice to pick up at end of day and they were willing to wait for me.

Jay Dupont

Nov 25, 2014

I was surprised by the level of service I received at Watertown Ford. I brought my car in for an oil change and while I was checking in the attendant noticed that there was a recall on my car. There was some wiring in the engine that needed to be spliced out and replaced. The repair was going to take about six hours, not something that I was prepared to do on my way to work. The Service representative found a solution, he arranged for a ride to and from my workplace in Newton corner.Additionally when I mentioned that my vehicle was up for inspection, the service representative offered to get my vehicle inspected at a nearby inspection station at no additional charge aside from the state-mandated fee. This saved me time and effort, I was very pleased with my experience at Watertown Ford.

Gail R.

Nov 25, 2014

Based on my experience with this STAFF and facility, I am seriously considering making my next car purchase another Ford - honestly! The staff could not have made a two day service trip easier. From the lovely lady offering coffee, to the fella who drove me home two towns over (and would have picked me up to bring me back if I needed it!), to the service liason - ALL FIVE STARS! I was pretty grumpy that morning, but they turned me around with honest info, respect for my concerns and actual help with the logistics of having my car in the shop. They could not have made my life any easier. Before this service experience my top car choice was the VW Hybrid Jetta. Now I will test drive the hybrid CMax - I love my hybrid Escape -and take this service experience into account. This experience made a huge difference to me!

Robert Yerardi

Nov 24, 2014

I purchased 2 tires for my Toyota Camry. Shawn and Dan were a big help in advising me on my purchase. They got me in and out quick and did a great job.

Anna Deluca

Nov 24, 2014

I have been coming to Ford in Watertown since it opened. Staff is always friendly, helpful and car is always serviced without issue. When there is an issue Ford goes out of there way to help the consumer.BTW my husband has a 1999 Ford Taurus that has also been service in the past year. Due to age the part was a bit problematic to get replaced however Ford help us and this car is still running like a baby.Thank you for the great service. Anna De Luca

Michael Norman

Nov 21, 2014

I'm too busy to do this part!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Christopher Roy

Nov 21, 2014

Dealership staff was excellent overall, including Alex, Steve, Sam, and Matt, the folks I dealt with in purchasing my Ford Edge. I would recommend Watertown Ford to anyone who is looking for a new or used car in the area. Fantastic experience all around.

Robert Laszewski

Nov 21, 2014

2013 Escape SE. Service was well done. Staff was very helpful.

Joseph Spector

Nov 20, 2014

In June 2014, the battery cable assembly in our Ford Fusion 2010 had to be replaced and the battery was also replaced. In the last month, it became difficult to start the car (cranked slowly) especially after not being driven for a few days or on cold mornings. We brought the car to Watertown Ford Service on 11/7 to replace a broken rear lamp housing, update the throttle software (prompted by Ford letter) which Dave Barry thought might fix the starting problem. The checkup printout actually said "battery should be replaced in 6 months" which Dave did not point out to us and we did not see until we got home. The starting problem continued and even worsened so Dave set up an appointment to check the problem on 11/17. The battery did not pass Ford's tests and the car got a new battery without charge of course as it was under warranty. No problems starting the car since then. So, short story - the failed battery was only 6 months old and we suspect it was "old" (sitting around the shop for ? how long). But it could be just bad luck.Dave Barry is a great person to deal with, responsive and helpful; he just overlooked the checkup report, we guess. Next time, we will be more careful reading things before we leave the shop!

JaneD

Nov 20, 2014

Staff is very helpful and great to work with. Never had an issue when my vehicle goes in for repairs.

Angela Brin

Nov 20, 2014

Had to bring in the car due to a problem with the transmission-"extended warranty" issue. Service was able to provide me with a loaner car as I have no other means of transportation. They were unable to fix the problem that day due to unavailability of parts, but kept me in the loop, and most importantly, didn't act like I was crazy and say that I was imagining there was something wrong with the vehicle. Much appreciated. When the parts are available I won't be so nervous about having to bring the car in for service, since they didn't strand me this time I don't think they will the next. Bad past experiences with service, including Ford, at other locations. No problems at Watertown Ford!

Philip Imboywa

Nov 20, 2014

I purchased the car of the future environmentally friendly,energy efficiency and staff are awesome

Todd Champeon

Nov 19, 2014

Everybody at Watertown Ford was great, they worked hard to help me get the F150 I wanted.

Anna Glover

Nov 18, 2014

I have a 2013 Ford Fusion which I love. Great and convenient service at Watertown Ford.Friendly staff and it was done in one hour and 15 minutes. I will stick with Watertown Ford.

Joseph Williams

Nov 18, 2014

I couldn't schedule the appintment as early as I'd've liked.

Sharon Merrill

Nov 18, 2014

We had a great experience at Watertown Ford. Everyone was very pleasant.

Lawrence Gatti

Nov 18, 2014

I ALWAYS HAVE A GOOD EXPERIENCE AT WATERTOWN FORD, EVERYBODY IS EXPERIENCED IN ALL ASPECTS OF REPAIR. SHANE IS ALWAYS ON TOP OF THE GAME HE CHECKS EVERYTHING OUT BEFORE IT GOES OUT THE DOOR.THANKS GUYS I DEPEND ON ALL OF YOU TO KEEP MY TRUCKS RUNNING IN TIP TOP SHAPEI'LL BE BACK THANKS LARRY GATTI

Wanda Morton

Nov 18, 2014

I have a 2003 Ford Focus and my experience was excellent as always. The service was done in the time frame I had already set aside. The staff were very helpful, and knew what they were doing and answered all my questions.

Michael Acker

Nov 18, 2014

I took my 2012 edge in for service on my power steering line. Previously while the car was under warrantee we had a problem with the power steering line leaking which was repaired. The same event occurred again post warrantee and I was charged the full amount ($370) for the line replacement and labor. I raised my concern with the technician who was not receptive to the fact that the same problem occurred twice. However I contacted the manager and he understood my position immediately. He explained that he couldn't issue a refund from Watertown Ford due to the time and mileage that had passed (12 months and 15k miles) but because I mentioned that other Edge owners have experienced similar issues, he contacted Ford to request a reimbursement. I was very happy to receive $270 back, only having to pay what would be the deductible for the extended warrantee (which I don't have). All in all I am pleased that Ford recognized the repeat issue and made it right.

Kelsey Greene

Nov 18, 2014

The staff fit me in last minute and was able to fix my airbag light with one visit although it was originally going to take 2 visits. The young woman at the front desk was incredibly polite and helpful.My only complaint was that the waiting room was unbelievably hot and stuffy. I actually had to go outside because I felt like I was going to faint!

Valued Customer

Nov 17, 2014

Just a great and proficient group of individuals as well as personable and very accommodating bunch . wouldn't go anywhere else for my service.

Percy Tzelnic

Nov 17, 2014

Very happy with the service. Ford Escape Titanium 2013.Staff was courteous, prompt and informative.

Jeffrey Hansell

Nov 16, 2014

I own a 2006 Ford Escape that I purchased at the same dealership that is associated with the service center. I consistently find that the staff and service is always well above average at Watertown Ford.And I would say over the several years that I have been going to Watertown Ford, the service has gotten better year after year.

Debra M

Nov 15, 2014

As I mentioned on another survey, my sales rep Bill, was very helpful with finding an Escape that I was interested in. He spent a great deal of time answering ALL my questions and explaining every detail that the car offered. Bill also checked in with me a few times to see how I was doing and once again answered all my questions! I was quite pleased with what this dealership had to offer for financing, which was a key factor in my decision. I also found All of the staff to be friendly,knowledgeable,and professional. Because of Main Street Ford's service and the Escape's attractiveness, I choose to purchase the Ford Escape rather than the Honda CRV. Thanks to everyone at Main Street Ford, especially Bill, for your help in finding a car that I enjoy driving every day!

Ariel Brown

Nov 14, 2014

Great lounge and quick service. Only wish it didn't cost $275 to get my key replaced!

Frederick Barr

Nov 14, 2014

We were luck enough to purchase two vehicles from Watertown Ford in one week. We purchased a brand new 2014 Ford Escape Titanium for my wife and a used 2005 Ford Escape for my daughter and both are completely happy with their new rides. The sales staff went above and beyond to help us get both ladies into exactly what they were looking for and the financing staff made it seemless.We were never pressured or hurried in our decissions and felt comfortable we were getting the very best deals.I would highly recomend Watertown Ford to any one interested in getting exactly what they want for the best price.

Paula Musmecci

Nov 14, 2014

I always buy my cars at Watertown Ford. I always bring my car there for service. Everyone is always nice and very pleasant. I have no issues with Watertown Ford service department.

Ann Pendleton

Nov 12, 2014

I have a 2012 Ford Focus sedan and I love it!!! I have owned Ford's most of my life and am so glad to take my car to Watertown Ford for any and all services. I use to go to another Ford dealership but will now only go to Watertown Ford - I am a member of Quick Lane and signed up when Shawn Murphy explained it to me. He is a terrfic asset to their team - I like and am treated wonderfully by all who work there and work on my car but Shawn is the one who sold me on making Watertown Ford my exclusive place to go.

Martin Day

Nov 12, 2014

Dave was very professional and friendly. Of course I spent more than I anticipated, however Dave explained it was required maintenance so that made feel a little better. The waiting area is very nice and clean, which is appreciated.

David Joy

Nov 12, 2014

I purchased a F150 pickup. I thought Shamus was very professional and enjoyed his style and would come back again based upon the experience of working with him. No hype,no pressure, here's what we've got and here's the price. He explained all the features and helped me set up my phone to Sync. Well done.Dave

Donald Locke

Nov 12, 2014

The appointment time was screwed up, but hte staff made up for it the next day.

Todd Champeon

Nov 12, 2014

I needed to get out of a mini van that I purchased 6 months prior and wanted to get a Ford F150. Watertown Ford worked hard to make this happen for me. I am very happy with my new F150 and highly recommend Watertown Ford.

Richard Morrison

Nov 11, 2014

Very easy to make this deal. Fair price, no nonsense.

Iris Hermann

Nov 10, 2014

We would always recommend Watertown Ford and have. We also have purchased our last 3 cars from you.

Laura Tweedale

Nov 10, 2014

As always, I was treated with courtesy and professionalism.

Leslie Keebler

Nov 10, 2014

Sean was really great-helped explain why my breaks are squeaking.

Charles Coe

Nov 10, 2014

I needed a blown tire replaced. Service department was helpful, I settled in with a good cup of coffee in the customer lounge and before I knew it I was back on the road. Very positive experience.

Patricia Obrien

Nov 10, 2014

Service was wonderful. Came for a quick oil change and needed brakes. All taken care of in a very fast & efficient manner.

Catherine Waters

Nov 9, 2014

I have bought 3 truck in all. If that don't tell it all. Then I can't help you!

Debra Bruno

Nov 8, 2014

The service was very good, you would have gotten a 5 and a 10 but you don't do inspection stickers so I had to go somewhere else. Yes they offered to drive it to a station to have it done but I had to leave work even earlier and I have a gas station right up the street I can go to on a Saturday.

Richard Morrison

Nov 8, 2014

Good deal, Shamus was honest, no nonsense salesman

Ira Steinberg

Nov 7, 2014

The office people--as always--were welcoming and efficient. Although the place was busy and I had to wait longer than I expected, the lounge area was so comfortable and comforting that I didn't mind. My truck has proven to be "as advertised" by the salesman, the service has been uniformly top notch, and the atmosphere at Watertown Ford is a tremendous plus.

Peter Dasilva

Nov 7, 2014

I have had my Focus serviced since I purchased the vehicle (over a year at this point) and enjoy taking it there. Each time I bring it to be serviced, it is completed in a timely fashion with no issues. Also, it is nice that staff (Sean) knows you by name. Keep up the good work.

Robert Johnson

Nov 7, 2014

the service was great the people were good and i will bring my car back if i have to

Jeannine Willis

Nov 7, 2014

I am always thrilled with the service that I get here. They always give my vehicle (Ford Escape Hybrid) exactly the service it needs, nothing more-nothing less. I have 110,000 miles on the car and I still have the original brakes. Yes, I've changed the air filter, cabin filter and a few tires... They do not try to up-sell my anything I don't need. And they have my safety in mind when servicing the Escape. Everyone should have a mechanic/shop that they can trust as much as I trust Watertown Ford.

Rosemary Lesch

Nov 6, 2014

Planned our trip ahead of time after finding what I wanted on the Watertown Ford website. Ford 150 Eco boost, super crew, denim blue. Lauriet. Met at scheduled time, test drove, worked out great trade in and the deal was clinched with the agreement to deliver with all the extras complete to my house. Great service & very happy with new vehicle and Watertown Ford.

Jerry Clabaugh

Nov 6, 2014

Even though I brought the car on Saturday, the Service department was able to fix the problem that day.

Timothy Gladden

Nov 6, 2014

reminder sticker is 15,000 off, not a big deal but speaks to attention to detail.

Keira Gaudette

Nov 6, 2014

Staff in service center were very friendly and helpful. The service was fast but thorough.

Leslie Lamb

Nov 6, 2014

I trust that the service recommended is the service I need. The staff remember me and are courteous and professional.

Marlon Sanchez

Nov 6, 2014

I take my ford explorer to watertown ford because the staff there is very helpful. Service is always quick but thorough which is another plus.

Gerry D

Jul 4, 2014

I've never written about a dealership before, we've all had our "issues" with dealerships including me, I was ready for the "battle", I bought a 2014 Mustang about 2/3 months ago, the "battle" never happened, I met Rod Semple ( Watertown ford salesman) told him what I was looking for, he worked with me for 4 months, asked him if I could order a 2014, yes, asked him about the 2015, Rod was very patience, he never called me to pressure me, he always called me after I called him about some info, I took out a 2014 5.0 GT on the lot in January, there was a thumping sound in the wheel well and Rod said it was frozen ice, not to worry. After a month went by I went back and drove it again the thumping was gone, he knew his stuff about the car. Rod told me it's very easy going at WF, he said he left 2 other dealership because he didn't like their tactics. We agreed on a price, on the day I picked up my car, we went over some things and Rod said to me, "if you have any other questions or concerns we are here for you, stop in" no other salesman has ever said that to me before. Now about the Mustang, Black Conv 5.0, 8 cyl, 6 speed, I waited 2/3 months to tell you about the car, it's solid, rides and handles great, the seats are very comfortable and the gear box slides into each gear easy. I've never had an 8 cyl before and this car moves, although as you would expect gas mileage is not the greatest, but it's a fun car to drive, Ford did a good job.

Tom A

Apr 5, 2014

I had been researching CPO Fusions for awhile, and finally found one that I liked for sale at Watertown Ford, so I went to take a test drive. When I arrived, I was greeted (not accosted) by Bill D. I told him what I was interested in, we went inside so he could get some basic info from me, then we went for a test drive. I'm a "car guy" so I know when a salesman is trying to snow me, and he wasn't. He was knowledgeable about the particular car, didn't talk down to me, or try to sell me something I didn't want, which was a nice change from the "Brand X" dealership where I had test driven another car a few weeks before. After a quick spin, we went back to the showroom to start the purchase process. The finance guy (whose name escapes me, sorry) was also friendly and helpful, and didn't try to pressure me, either. When I came back to take delivery a few days later, Bill showed me all the basic features of my "new to me" car (unlike the other Ford dealer where I had purchased my previous car), put on my plates, gave me my paperwork, and sent me happily on my way. I'm hoping to hold onto this car for a long time, but when the time comes to replace it, I will definitely keep Watertown Ford at the top of my go-to list, and I would recommend them to anybody I know who's looking for a new or used Ford.

Danielle

Mar 24, 2014

I just bought a Ford Fusion from Watertown Ford and could not be more happy. My salesman, Andrew Fenno, went above and beyond to make my car purchase as easy as possible. He was dedicated to finding me the right car, extremely thorough in answering any questions or concerns I had, and made me feel very comfortable throughout the whole process. My experience here has been everything I could have hoped for and more. I will continue to do business with Watertown Ford in the future and highly recommend them to everyone.

Steve

Mar 13, 2014

I had an excellent experience at Watertown Ford. I recently bought a Fusion Hybrid there. Mike O'Brien was my salesman. He made the process simple and comfortable. I highly recommend this dealership, especially in comparison to another one I tried in Quincy.

JTaylor

Mar 13, 2014

I could not have been more pleased with my experience at Watertown Ford. I had heard good things about the business and searched its website to locate the truck I was interested in purchasing. I called the sale office on Saturday to schedule a visit on Sunday, came to the appointment on Sunday, and finalized a deal in less than 45 minutes. The salesman, Paul D, was a consummate professional, and the finanace manager made the paperwork as painless as possible. I had my wife and young children with me, and the team there plied my kids with crayons, coloring books, and toys to keep them occupied. A pleasant, simple, and satisfying experience.

CMAXFAN

Mar 11, 2014

iWAS TOTALLY BURNED BY ANOTHER fORD DEALER.[COMPLETELY WRONG INFO ON CMAX and cmax energi]so I had a lot of questions to be answered.I felt rushed atWatertown.This was the most amount of $I've ever spent on a car and I was spending cash.I felt like I wanted more time and answers but it was the end the month and there was a quota.Ireally wanted a energi but settled for a hybrid.am not so happy

bogeybill14

Mar 10, 2014

It was apleasure dealing with Andrew when we purchased our new Fusion Hybrid. He was very helpful during our purchase, answering all our questions about features the car had and how they worked. He set up our phone for us and explained the Ford Sync system to us as well. He even helped me with questions I've had in the two months or so that we have had the car, mostly about the dashboard display. During the sales process I never felt pressured to buy any add on features like paint protection or extended warranties. They were explained to us but never pushed on us. Overall it was a relaxed experience, unlike other dealerships I have dealt with in the past.

Devon A

Mar 10, 2014

Watertown Ford was the best dealership I visited in my car buying process, and also ended up being where I bought my new car! They offered great discounts, great customer service, and a wide selection of models, as well as colors, and various packages within different models. The sales person was very helpful and not in our face, which was great, because pushy car sales people are never fun. The only part I felt wasn't great was the finance/credit piece, after figuring out which car we wanted and signing for it. I felt the financial guy was a bit pushy with trying us to buy upgraded packages for a larger monthly payment, insisting it was a deal when we actually had a better deal with our insurance company for similar services. Regardless, the whole experience was as enjoyable as the technical aspects of buying a car can be, and I left feeling satisfied and like I got the best deal I could.

A.elk.

Mar 6, 2014

Hi, I just bought a new Fiesta at this location (Ford Watertown). The people where amazing. This is the only place (the only dealer) that made me REALLY feel like coming back. I will definetly service my car overthere. I got the car that I wanted for the price I wanted with features that I did not even expect. I am driving the car for two weeks now and it's just pleasure. I interacted with Shamu and Steve. Shamu was really great. even a day later I came back they gave me mats for free. I really welcome you to go there because it's a spot you should try if you are interested in buying a new car. I bought several cars for the past ten years and they were the best guys I had to deal with. I reached at 9AM and 3 hours later I was out with my new car. It was like buying a a cake in groceries. If I had to rate them between 1-10 (10 the best score) I would give them 12! It was just a pleasure and a great experience. Thank you Watertown Ford!

Maria

Mar 5, 2014

This is the second time I have gone to Watertown Ford for a car and I find that it just gets easier. I don't look forward to the sales experience but here with Mike O'Brien it was easy, he had a car ready for me, I took it for a quick ride and came back and got all the paperwork done and I couldn't be happier with it. I would recommend to anyone to go Watertown Ford and see Mike. I have also used the Quick Lane service and it is so convenient.

Amber

Mar 4, 2014

I was a first time buyer and feel they worked well with me in order to help me understand the process. However, I would have been nice to have the sales person explain where he was going, what he was doing, and how long it would take. For example, he would leave to go handle some paperwork or whatever else was involved in the process of purchasing the car, but fail to tell me how long I could expect to be waiting.

neal & nila

Mar 4, 2014

wow absolutely a great place to buy a car. warm ,friendly,truthful and willing to negotiate. came through on all their promises and delivered a great product. look forward to buying my next auto with them

Ian

Feb 27, 2014

I have been back to Watertown Ford a number of times for service to my car. They handled the service very professionally and quickly. The worked carried out was very good. 3 Service Staff that stood out - Shane, Dave & Charlie (the driver).

JulieB

Feb 26, 2014

We have been dealing with Watertown (and Waltham) Ford for years having purchased 7 new vehicles from them. We have our favorite salesman but also have the same people deal with our repair issues and questions which shows this establishment has longevity with their employees. Our repairs are now always done at Watertown Ford rather than local repair shops as they know how to properly diagnose the issues. Very nice and comfortable customer waiting area for people who want to wait for their car to have an oil change or quick repairs!

Morgan K

Feb 26, 2014

I recently bought a car with my fiance and had a great experience. Everyone at Watertown Ford was very helpful and went out of their way to accommodate us. They even dropped the car off for me at home!

Al

Feb 24, 2014

Just bought a 2014 Fusion. A quick & easy experience. A great car.

Norm M.

Feb 23, 2014

Thanks to Emily, Bruce and Mike O'Brien for making this happen. Best car buying experience of my 50-years. Love the Mustang GT. Great car, great price, great trade in value for my old Nissan. No surprises, no runaround, no high pressure, and no sales gimmicks. Easy. They did everything (contact insurance, registration and got a sticker on the car) and Mike even delivered the car to me at work and took my trade in from there also.

E Powell

Feb 17, 2014

My experience, as always, was excellent at Watertown Ford. I just purchased a 2014 Expedition and many other Ford products from Watertown Ford. I find their sales staff very enjoyable to work with. Their service department is excellent in servicing my vehicles, including my Ford 550. They also have an excellent parts department, which maintains a wide variety of parts required to keep my fleet of trucks in service 24/7, managed with a well-trained parts department staff. I will buy my next vehicle from Watertown Ford, when needed. Thank you Watertown Ford!

Patti

Feb 13, 2014

Watertown Ford is one of the only car dealerships that I have ever gone to that has been extremely friendly, helpful, and most of all caring about what I was looking for. I never once felt pressured by any of the salespeople. They were very knowledgeable. Watertown Ford has such a friendly atmosphere and we felt extremely comfortable there.

Sylvia

Feb 13, 2014

I just bought a 2014 Ford Escape. I have always found buying a new car NOT a pleasant experience. Watertown Ford was different. Shamus Gallagher made sure that my experience of buying this new car was a pleasant experience. Thank you Watertown Ford and Shamus.

schatzy47

Feb 11, 2014

I've been to Watertown Ford two times, and both have been pleasant experiences. After going to a few other local repair centers (and not being very satisfied with the service I received), I went to Watertown Ford and haven't been to another repair center since. The first time they saved me some money by correctly diagnosing a problem another repair center had misdiagnosed. They gave me a ride home while the work was done on my car and finished the work quicker than I was expecting. The second time I went to get my battery replaced and my oil changed. They were able to fit me in toward the end of the day on a Saturday, which I was grateful for. The work took a little while, but they have a very nice waiting area with free drinks and snacks. I also got a $20 rebate for the battery I purchased. The staff at Watertown Ford have been friendly and informative, and I will continue to go there for all of my service needs.

Mark

Feb 6, 2014

Once again, Watertown Ford met my needs with a great car purchase. After reluctantly deciding to part with my Mercury Mountaineer (that I purchased from Watertown Ford) for a more family oriented Edge, I called on GM Peter King and salesman Seamus Gallagher to hunt down exactly what I wanted. Sure enough my family and I could not be happier with the 2011 Edge limited we purchased. With the second to none warranty Ford provided and Watertown Ford's top notch service department, i have very few worries about this SUV and will definitely return the next time I need a vehicle.

Karl

Feb 3, 2014

I will follow up with them in the near future when I have time to meet with them. Upon that time I will give a complete review here.

Pat

Feb 2, 2014

Initially I was looking for a car at another Ford dealer, then a friend said she thought that Watertown Ford had better deals. I started through the Internet Department, told them what car I was looking for, and whether to get a 2013 or a 2014 model. I spoke with them for several months going back and forth, but finally went with the 2014 Ford Fusion SE. Overall, both the Internet Sales, the Sales Manager, and last but most important my salesman. Shamus Gallagher was friendly, not overbearing in any way, and we were able to come to an agreement on the car I bought. It was a great experience, and would definitely return there for another car. I hope my experience when service is needed will go as well as the purchase did!

Mary

Jan 31, 2014

This was my first experience with Watertown Ford and I would recommend this dealership to anyone looking to buy a Ford. I saw the car I wanted in an email I received from them. Checked to make sure the vehicle was available, made an appointment to test drive it and bought it that day. Everyone there was very friendly and there was no pressure. Highly recommended.

Jeremy Bandy

Jan 27, 2014

These people do a great job at working with you to meet your needs. Shamus Gallagher was outstanding, honest, fair, and very persistent. I got the car I wanted for the price I was willing to pay. Highly recommend this place to anyone trying to find a new or used car.

Adam Holliday

Jan 26, 2014

This was my first experience with a Ford dealership here in Mass and I already know I'll be going back to Watertown Ford for future issues, as well as recommending them to my friends as well. The buying process was painless, and as short as it could be made. They managed to get me into my 2014 Ford Fusion Hybrid on a weekend, same day, without any issues. If you are in the market for a vehicle, stop by here.

FordFan

Jan 23, 2014

I can't say enough about my buying experience at Watertown Ford. My wife and I had been looking around for a new car, one that we would start our retirement with, and decided that the Fusion Hybrid would be just the model we would want to purchase. We finally found the model we liked at Watertown Ford and decided to go there to talk and start the process. I'm not a fan of all the haggling that goes along with buying a new car, but I have to say that dealing with Andrew at Watertown Ford was a pleasurable experience; no pressure, a calm easy going discussion and we reached an agreeable price in a relatively short time. I feel we got a good price and now we have a car that we are enjoying a lot. A week or so after we took the car Andrew also helped me purchase an accessory I wanted that wasn't on the car originally. Bottom line is that I would highly recommend Watertown Ford and their staff to anyone looking for a new car, I was very pleased.

JeffH

Jan 22, 2014

Always friendly and ready to listen, the people at Watertown Ford Service are the best.

Fusion Driver

Jan 22, 2014

I am very happy with Watertown Ford's service department. I have gone there numerous time for various problems with my Fusion and each time leave pleasantly surprised. First by the timely completion of the work, secondly the reasonable prices and thirdly by the awesome waiting area. Not to mention the friendly customer service representatives. I have never owned a Ford before but would consider the new C-MAX, which one of their friendly workers gave me a ride back to work in. Did I mention that they gave me rides to and from work when I needed one. Thanks!

John T

Jan 20, 2014

Very Happy with both the service and the value. Most helpful in finding the vehicle we were looking for,

Erik C

Jan 15, 2014

So after looking for a good 2 months for the right 2013 Mustang, Watertown Ford had it a along. I test drove It and fell in love with it I went in! They were somewhat busy but I was helped out right away. It was Dec 30 I was so urged to have this car I promised myself I'd buy it before the year ended. I filled out a credit app waited for about 30 minutes then came the dealer and said I was approved I made it clear to him I wanted the car the very next day; he said to me he would have the car ready by noon, which they did. I was very happy with their service I totally recommend this Dealership! Btw I am only 19 I am pleased on how they helped me out regardless of my age.

Carol L

Jan 13, 2014

I had put off buying a new vehicle for a long time mainly because of the buying experiences in the past. I knew I wanted to test drive the Ford Edge so after much research online I found one that I was interested in at Watertown Ford. I emailed Watertown Ford about the 2013 Ford Edge that I was interested in and the next morning I received a call and an email from them saying the vehicle was still available. My husband & I went that day to test drive. My husband is very hard on car dealers so I was not looking forward to this at all. Much to my surprise we met Andrew and from there on it turned out to be a great experience. Andrew could not have done more for us. Got us the deal that pleased my husband, made me feel very comfortable about making this purchase and when I picked up the car a few days later it was ready and in immaculate condition. Also because I picked it up on a weekend I went back on Monday and Andrew took the vehicle for an inspections sticker. This experience has changed the way that I look at car buying. I have been driving my new 2013 Ford Edge for a week now and have been telling everyone where I brought it, who I dealt with and what a great place Watertown Ford is.

Debbie

Jan 8, 2014

I purchased my 2012 Escape from Watertown Ford 2 years ago. The buying process was extremely easy and 2 years later my salesperson Mike O'Brien continues to send updates via email. Recently I brought my vehicle to Quick Lane for a routine oil change. Given that the mileage on my vehicle was near 30,000 miles the service representative suggested I have the 30,000 mile service completed. I was not prepared time-wise for this service but the representative assured me that I would not miss my next appointment. I was pleasantly surprised about 35 minutes later when the service representative explained that my car was finished. He further explained that he sensed the need I had to be at my next appointment on time and that he put 2 service technicians to work on my vehicle. I was on time for my appointment with plenty of time to spare. Over the course of time I have owned several used and new vehicles and this type of attention and service is unprecedented in my experience.

Nicole V

Jan 6, 2014

Great dealer, Rod Semple. I would ask for him if you go. He wasn't pushy and gave an honest opinion. Very thorough. financing guy was so-so... but Rod was great.

First Ford Purchaser

Jan 2, 2014

The most pleasant car-buying experience I've ever had (and also my first Ford purchase). Mike O'Brien was easy to work with and made me feel like part of the family. They didn't play games with price negotiation and were relatively no-nonsense in quickly getting to a deal that seemed fair to both of us.

kevplunk

Jan 2, 2014

Sales staff were fantastic, no pressure, helped me find exactly what I was looking for. Facilities were great, felt like I was having coffee at my house. Highly recommend Watertown Ford to anyone in the market!

BostonFanofWatertownFord

Dec 30, 2013

I was incredibly impressed with Watertown Ford! Car-buying has a very bad stereotype for being a tough process but as soon as I walked into Watertown Ford, I knew my experience would be different. Simply put, it was like dealing with a close family friend. They took the hassle out of car buying and made it incredibly simple and easy. There was no pressure and I started calling my sales associate "painless Shamus" as it was such an easy transaction by the time I had bought my new car! I purchased a 2013 Ford Edge, and as a 32 year old young woman, was a bit intimidated at the thought of buying a new car on my own. Well how wrong I was since Watertown Ford really worked with me on a great trade in price as well as a great deal for my lease. They even got my new car inspected and got the registration and plates so all I had to do was call my car insurance to tell them I got a new car! They also walked me through all of the features of the new car and made sure I felt comfortable before driving off the lot. This is the 3rd car I have ever bought in my life (and the first of many at Watertown Ford). I honestly don't know if I will ever go to another dealership as Watertown Ford could not have been better! If you're thinking about buying a new car, you will not be disappointed in this dealership! I absolutely LOVE my new car and Shamus even called me 2 weeks after I bought it, just to check in and see how I liked it. I HIGHLY recommend this dealership!

Tim

Dec 27, 2013

I had a great experience at Watertown Ford. I picked up my new Edge and could not be happier! Rod Semple was terrific answering all my questions! The Edge is a great riding SUV! from the all wheel drive to back-up camera all the features are great! I highly recommend the Edge and Watertown Ford!

Meg

Dec 26, 2013

I just leased my second Escape through Watertown Ford and I continue to be impressed by how friendly and helpful everyone I have interacted with there is. They were patient with me and thoroughly explained all of my options and helped me get a car that worked for me at the right price. I will continue to go back to Watertown and would recommend them to anyone.

Larry Gatti

Dec 24, 2013

I have purchased 1 F-250 and 2 F-350's pick-up trucks over the last 10 years From Watertown Ford, That I use for my Company. I've plowed each year With NO problems what so ever, just normal wear and Tear. I depend on my truck every day to be my Work truck, My office, MyTransportation Every were, and to be in top running order. Thats why I trust the guys at Watertown Ford to change the oil, Alien the front end and do everything needed to keep my truck in top running mechanical order, The Guys Peter, Shane Joe, David"s Sean and all others that served me with buying and serviceing my Truck's know I need my truck every day to work, and they work with me to get it done As promised. Thank you to all at The Sales and Service Dept have Merry Christmas at a Happy New Year

K. Vanjara

Dec 18, 2013

I have to say, it was one of the best and easiest car buying experience we have had. Our sales rep was helpful, warm and knowledgeable. Paper work was no-hassle and quick once we decided on the price - which so much better than in the market elsewhere. Mike O'brien was so helpful he even came to drop the car and change the plates on a very cold cold day. Does not get any better than that. Thanks to him my 6 mth old is now in a safe and smooth riding SUV. Definately recommend the dealership - if not the price for the customer service.

William S.

Dec 8, 2013

I had a great experience purchasing a car from Watertown Ford, from browsing the large selection right down to signing the papers. The employees, especially Paul, were extremely helpful and willing to work with me and my wife to make sure we were completely satisfied with our purchase. I would highly recommend Watertown Ford to anyone in the market for a new vehicle, or if you are simply testing the waters on what to purchase in the future. The staff was very informative and knowledgeable and helped meet our needs and requirements for our new car.

Flem

Dec 7, 2013

Brought my Escape in for recall Appointment made at my convenience Taken right in on time Waiting room was comfortable and well stocked with beverages and snacks Vehicle was completed on time My overall experience at Watertown Ford was excellent I would recommend them for service

postal1

Dec 7, 2013

I went to Watertown Ford 2years ago to buy my first new car. My family thought I was crazy to go alone since I have never bought a car in my life, Im 44. I have to say the sales staff was extremely helpful and not once did they try to pressure me to buy a car that night. I test drove a Fusion and was sold. The salesman told me come back whenever I decide to buy a car no pressure. To his surprise I walked out with anew car and papers signed. I picked up my car the next day. I would recommend Watertown Ford to anyone who does not want to feel intimidated or pressured into buying what they dont want. The quicklane service for oil changes and service has been a big plus also. Extremely customer priority number one in Watertown.

Scott R Spinney

Dec 2, 2013

I was very pleased with my experience at Watertown Ford and would recommend them to anyone if they want professional and courteous people that will work with you to make your experience a pleasurable one. I dealt with Emily and Bruce and they were fantastic to deal with when they ordered my 2014 Ford Escape actually like I wanted it from the factory. They tried to find one locally for me but it was easier to get what I wanted direct from the factory and it came in in the allotted time they said it would take. Thanks Scott

saintlukes

Nov 21, 2013

I went to watertown ford service department on Oct 2,2013 2000 ford taurus was leaking oil.they added dye to oil/they said they tightend oilfilter (they did not) .I returned on Oct 7,2013 they said the oil pan gasket was defective.I had them replace gasket total cost was $736.52.On sat Oct 19,2013 while checking under hood. I found oil filter VERY LOOSE .I tightend the oil filer myself.I returned to watertown onOct21,2013 I talked to service manager they again added dye to oil and came back if continues to leak oil. It stopped after i tightend loose oilfilter. Today i went to a mechanic in belmont for heater blowing cold air he found a bad thermostart and anti freeze very dirty. I went to watertown ford quik lane on Dec 19,2012 I spent $313.40 on cooling system/new anti freeze/oil +filter and new battery.I cannot understandwhy anti freeze could get that dirty in less than a year. I believe all my problems started with my visit to the quik lane with anti freeze not changed properly i also believe oil filter was never tightend properly . Also when new oil pan gasket was replaced oil filter has not changedonly oil was changed . They hold me mechanic said filter looked clean You always change oil/oil filter at same time.I will never return toWatertown Ford Service Department .

Happy Rider

Nov 20, 2013

Everyone at Watertown Ford was very courteous too me. But the salesperson I dealt with Mike O'Brien, was the best! He gave me a great deal on a new Mustang and my trade, and could not be nicer about it. Anyone in the area in the market for a new car should look Mike up at Watertown Ford.

Darren D.

Nov 19, 2013

Purchased a new F150 at Watertown Ford. The entire team was great. The helped me find the truck I was looking for and the pricing was fair. The entire process was pleasant no pressure to buy.

Andrea B

Nov 15, 2013

Thank you Stan for making this purchase so easy for me. You answered all of my nit picky questions with courtsey and patience. the transition of changing from a Leased vehicle and a purchase vehicle could have been much more stressful ...... thank you for taking care of all the little details.

Nina Willis

Nov 15, 2013

After the smooth buying process from Bob Salo, I take my Ford Escape Hybrid for all my service needs to Watertown Ford. I have been very pleased with the work they do there. I never feel as if they're pulling a fast one on me. And I never have to worry about the fluid levels in my car... They top them off. I rarely have to wait more than 30 minutes. I try to get there early in the morning and I'm in & out quickly. Even when I go during midday, I never have long to wait. I love not having to make an appointment. I am convinced that even if my next vehicle is not a Ford, I will still take my car to be serviced here. The staff are friendly & welcoming. I know they must see lots of us come & go, and yet they seem to remember me (maybe its my Lime Squeeze color). If you're looking for a place to take your car or truck for service, choose Watertown Ford.

Debbie B.

Nov 15, 2013

I went to Watertown Ford to buy my first new car in 15 years so for me this was a big deal. Bill D my salesperson spent 2 hours with me talking about the vehicle I wanted checking for what he had in stock to show me in the colors I wanted and then we went out to the cars. I knew exactly what I wanted for a car, Ford Escape but it took me a few minutes on the color and I finally went with the silver. Then Bill let me test drive it ask any questions I wanted to ask, showed me that it had everything I wanted and more. then we went in to do paperwork which went very smoothly. Everyone in there was pleasant and accommodating. I really can't say that I would ask for them to change anything. when I picked my car up Bill spent another 2 hours with me making sure I knew everything I needed to know about my car, he told me to call anytime with any questions. He must have done a good job I've had the car almost two weeks and haven't called. I would send anyone there.

New Ford

Nov 14, 2013

Bill D. at Watertown Ford makes the experience of shopping for and buying a new vehicle painless which is why we keep going back to Watertown Ford.

Stephanie F.

Nov 14, 2013

I just bought my 3rd car from Watertown Ford (Bill D. was my salesperson). Why? Because Watertown Ford makes the buying experience actually pleasurable. From beginning to end the service was first class. I went through the USAA Buying Program - which greatly simplifies the process. The buyer is not pressured into buying a vehicle or adding unnecessary accessories. They sales reps are thoroughly versed about the features of they cars they sell - and are honest and direct. I would definitely recommend - and have recommended - Watertown Ford to others that are looking for new/used cars.

Isaac Sadovnik

Nov 7, 2013

I found a discount coupon for an oil change in Newton Magazine and decided to try Watertown Ford's Service at Quick Lane. Quick Lane is really around the corner from the main dealership on Seyon St (just past BJ's), so this is really a review of Quick Lane Service on Seyon St. I have to admit that I was quite pleasently surprised with the whole service experience. They did the work faster than at the other dealer I had been taking my car to, and did not try to push services that I may be needing on my car like the other dealership. The waiting room was quite comfortable and equipped with all kinds of amenities (including cookies an other goodies). I certainly recommend it to anyone that may be needing auto service

Carl H

Nov 4, 2013

Purchased a new Fusion from Mike O'Brien at Watertown Ford. He quickly helped me find the model and color I was looking for and it arrived sooner than expected. The entire process went smoothly and pricing was fair. I'd strongly consider purchasing my next Ford from the Watertown Ford dealership.

FocusSTMatt

Oct 30, 2013

I've used them for years to service my car. When it came time to find a new car I was able to get the car I wanted at a fair price from them. Their technique was low pressure and I continue to be a happy customer.

Morgan S.

Oct 29, 2013

I came to Watertown Ford to lease my first car. As expected, there are A LOT of hidden fees, which I wouldn't have minded as much had the sales representative (Shamus) seemed a bit less annoyed with everything and everyone around him; he was almost downright rude at times. Maybe he was having a bad week, but I've worked in customer service/retail and while I can let one day slide, he wasn't much better two days later when I came to pick up the vehicle. At first I thought it was due to my own inexperience with buying/leasing a car, but his disposition remained the same no matter whom he was speaking to. The other sales representatives (whom I spoke to briefly) were very kind and courteous. Alfred Heller, the financial services manager, made my experience worth it. Had it not been for Alfred, I probably would've changed my mind about leasing with Watertown Ford. Not only does he know his stuff, he's warm and easy to talk to. That's why I'm giving Watertown Ford an overall of 4 stars, because one bad egg shouldn't spoil the whole carton.

Rahul Urgaonkar

Oct 28, 2013

I had a great experience buying my first PHEV from Watertown Ford. The entire process was fast and smooth and the salesman was very helpful.

Recon71

Oct 28, 2013

I searched for a good, low miles Ford Edge after driving a rental on vacation. I found what I was looking for at Watertown Ford. I made an email inquiry and received a call the next morning confirming that the car was still available. It was in position for a test drive when I got there. I wanted the car if the deal was acceptable, with my trade-in. After negotiation, I told them what I wanted to make the deal and they met it. The finance manger was very upfront and straight forward as I would expect from a man who served the nation honorably in the Marine Corps. The process went smoothly and I had a new car! One note, after the purchase I went in for an inspection sticker (NH) and the computer had not yet reset after a power disruption. It turned out that Watertown Ford had replaced the battery as it was weak before the sale. Some places would have just let the car go and leave it for the new buyer to find out so kudos to Watertown Ford. After driving 100 miles, the computer reset and the car passed. I'm pleased with the car, the sale went smoothly, nothing was hidden, what more can you ask for? AAA+++

Elizabeth DesMarais

Oct 23, 2013

I first purchased a vehicle at Watertown Ford about 5 years ago and having had unpleasant experiences at other dealers, I found Watertown Ford to be the best in terms of customer service and ethical practices. I worked with "Big Al" and he was great. So, when I was ready for my next car, I knew I would do business there again. And I did. Big Al had been moved to finance, so this time I worked with Michael O'Brien who couldn't have been more helpful throughout my weeks of indecision. Would recommend to all.

Tigerpaw

Oct 21, 2013

I can't believe a dealership exists like this one. Awesome experience. Finally a place you feel comfortable going back everytime!

Cheryl C

Oct 21, 2013

I just leased yet another vehicle through Watertown Ford. I will never go anywhere else for my vehicle needs. Whether it be to purchase or lease, or for service to my vehicle, Watertown Ford is A++ and there is no reason to go anywhere else! The sales team and management there is amazing! Friendly and knowledgeable, and always willing to go that extra mile for their customers. I just leased a 2013 Ford Fusion Energi, and the car is awesome!!!!! I love it! Thank you Watertown Ford!

Kathie MacLeod

Oct 21, 2013

I am not.a big fan of car shopping, but my experience at Watertown Ford was a pleasant surprise. I checked out a few models and ended up purchasing a new Ford Edge. Shamus Galagher was very helpful & answered my numerous questions & he took the time to explain the many features of my new car. I felt too that they gave me a very fair price without much haggling. They were also very good at explaining options such as an extended warranty but weren't pushy about them. I love the Edge & would recommend it to anyone looking for a nice CUV, & Watertown Ford is definitely the dealership to check out. You won't be disappointed!

KLyons

Oct 17, 2013

I just purchased at 2014 Ford Focus from Watertown Ford. They were extremely helpful throughout the whole process and made the car buying process easy. I worked directly with Bill, but all of the staff were helpful and friendly. They made the process simple and were not pushy in the typical way I was expecting salesmen to be. They explained everything in detail, backing it up with solid information from their database and it was similar or cheaper to what I found online. It is definitely a dealership I would direct my friends to in the future.

Mike Rosenberg

Oct 17, 2013

For the past six months, I have relished driving my 2013 Fiesta. And I give all the credit to Watertown Ford. The salesman immediately sensed that I wanted a small vehicle with no frills, and managed to find a Fe., iesta on the lot that actually has crank windows! At no time did I experience pressure to upgrade or to decide. And when I carelessly purchased a model that did not include a CD player, Watertown Ford installed one -- and it works great. I took the car in for its first service (after six months) for the first time a couple of weeks ago, and was in and out in a half hour at a very reasonable price.

Ashley

Oct 17, 2013

Just leased a Ford Focus, and had a great experience from beginning to end. I worked directly with Paul, but found all of the staff friendly and helpful. I especially appreciated how informative and warm the staff were, and none of them made me feel intimidated or like I was working with a dealer - just straight up and helpful. Would recommend Watertown Ford to friends in the future!

Mare

Oct 16, 2013

Bought my ford Fiesta from them three years ago. Have had my checkups and oil changes there ever since. Quick Lane is fantastic- no appointment necessary . In and out within an hour each time

Mike R

Oct 9, 2013

I just purchased my 2013 Ford F150 from Watertown Ford. They were extremely helpful throughout the whole process and made the truck buying process easy. They made the process simple and were not pushy as I was expecting salesmen to be. They explained everything in detail. It is definitely a dealership I would recommend to a friend. Thanks Watertown Ford

Paul

Oct 5, 2013

Great staff, Smooth process. Best buying experience I ever had.

Jim P.

Oct 3, 2013

They guys in Service & Parts were excellent did a thorough job and communicated all the pertinent info I needed to have my truck serviced and returned in a timely manner.

Adam M

Oct 3, 2013

Buying a car isn't always easy but Watertown Ford went out of their to make it a very enjoyable experience. From the salesman Eric to the General manager Peter the whole Watertown team made me and my wife feel welcome. You need a Ford, head to Watertown.. Adam M

Jaclyn MacIntosh

Sep 30, 2013

I needed a car quickly. I knew what I wanted and Watertown Ford met and exceeded my expectations. The staff are sincere and knowledgeable and do not rush you out the door. I got my 2014 Ford Fusion Hybrid SE with no issues. If we needed another vehicle I will take my business there. Shamus took care of me quickly and knew my schedule is hectic. He delivered my car to my office in Canton and patiently explained the features my fully equipped car came with. This was my 1st vehicle purchase. I got a great price and great service.

MikeH

Sep 29, 2013

Have a 2010 Expedition which I bought elsewhere. Just moved to the area and needed a routine service/check-up. Didn't not have an appointment and went to Watertown Ford Fast Lane because it was near me. They took me right away and could not have been friendlier or more helpful. Great attitude, really nice waiting area with coffee, snacks, Wifi and TV which made the time spent really comfortable and nice. Car finished in an hour and the staff and service manager could not have been more pleasant. I have never written review before but I was treated so well that it made something like getting your car serviced an enjoyable experience. They definitely established a relationship which is rare these days.

Ray A

Sep 23, 2013

During September of 2014 I purchased a 2014 Ford Explorer at Watertown Ford. I could not be happier. The salesman was very friendly and helpful, as was the rest of the staff. They provided all the information that I asked for and I felt very comfortable throughout the sales process. I as well other members of my family have purchased vehicles from Watertown Ford and I,m sure we all will again. I love my new Explorer. I have also used the Watertown Ford service department for some time now and have been equally pleased. Great Job!

sdawn

May 3, 2013

Al Abramson was our salesperson. He approached us and asked us if we needed assistance soon after we arrived at the dealership. He was friendly and helpful. Our overall experience working with Al was great. Interactions with other sales staff were also pleasant. Our overall experience was a very good one.

gjctitan5

May 1, 2013

Al and the overall dealership were great to deal with as a whole. Al especially was very friendly and answered all the questions we had while test driving different vehicles. He made us feel very comfortable and didn't talk to us like his customers but instead friends. He was able to get us a great price on the vehicle we purchased and helped us with the whole process. Overall Al and the Watertown Ford dealership did a fantastic job and would definitely recommend them to others.

jpica32

Apr 27, 2013

From the first 10 minutes on we were given attention and felt comfortable with our salesman Al Abramson. Our test drive was very thorough and informative, the negotation fair, and when I picked up the vehicle, I was impressed at the attention to detailing and any small issues that we wanted addressed had been covered. Al was more than pleasant, professional, and just made the whole car purchase experience about as good as it can get. We would go out of our local area to purchase from Watertown Ford, and Al Abramson next time.

cbaker20su

Apr 23, 2013

Al and the rest of the watertown Ford Team were a pleasure to work with. They made the car buying process very seamless and actually fun (we laughed alot). Al is a very knowledgable associate and answered all my question above expectation. I'm sure he is valued member of the team and I look forward to buying cars again from watertown ford.

stizz1991

Apr 20, 2013

My salesman Albert was very friendly and helpful, not to pushy which was very important to me. Ended up financing through dealership great rate, fast and easy to deal with.

MacDick_0116

Apr 17, 2013

I recieved excellent customer service and an excellent deal at Watertown Ford on my 2012 Ford Escape. I would highly recommend this dealership to anybody looking to buy a new or used vehicle.

admo

Apr 15, 2013

Very friendly, not pushy. Al is a nice guy who knew a lot about different models and price scenarios. The rest of the staff seemed cool as well. Overall a very good expirience.

Blackburn618

Mar 31, 2013

Watertown Ford packs a lot of service into a small space. They had a great selection and I was able to look at / test drive several models before deciding on the Explorer. They had a great package at a great price. I worked with Al who was very helpful and asked the right questions to help me figure out what I wanted to do.

egarnache

Mar 28, 2013

Al Abramson was attentive, knowledgeable, a good listener and patient. He spent a lot of time with me as I made my decision and explained the options. His humor was also appreciated and we had some things in common which was nice. He carefully explained all the parts of the new car and was very thorough.

d1234565

Mar 20, 2013

Watertown Ford had straight forward pricing through TrueCar.com and did not try to use aggressive negotiation tactics. Unfortunately, their inventory is limited. However, they are willing to order any car you want, honor their current pricing, and beat other offers.

blarson2

Mar 19, 2013

I had a wonderful experience at Watertown Ford. I reached out to their sales department through email, and scheduled an evening appointment to look at new vehicles. Al met me as I was arriving, and was courteous and patient while I inspected a number of vehicles. He allowed me ample time to explore the electronic features within the car as well as to drive it around the local area. He showed me all the vehicles on their lot that I may be interested in, as well as did a thorough search of the region for cars that could be brought to their dealership for me. The features I was interested in were not part of one of the standard equipment packages (e.g., I preferred the upgraded media package but did not want some of the other upgrades such as leather or a sunroof) and Al and the Watertown Ford team were happy to accommodate my preferences. Their dealership was supposed to close at 8pm but they stayed until after 9pm with me to make sure that all my questions were addressed. I have placed a deposit on a vehicle and look forward to returning tomorrow to finalize the buying process. I expect that I will refer my friends to this dealership, as they were courteous (but not pandering), knowledgeable, and patient with a first-time new car buyer.

kristenkeefe

Mar 17, 2013

My wife and I sought out Watertown Ford regarding the desire to test drive a number of new vehicles. Mr. Abramson was very attentive to what our specific needs were. He was very friendly and attentive to our questions. He was focused on what our desires were and never attempted to push us in any other directions. Mr. Abramson spent a good deal of time w/ us and it was a very low pressure visit.

Cassandra S.

Mar 16, 2013

Our experience with Watertown ford was good. After reviewing the vehicle on truecar I was immediately contacted by Alex the internet manager who was very helpful and encouraged us to meet with a sales person the same day. We ended up working with Andrew who was more than happy to work with us to reach a great deal that my husband and I were comfortable with. They were patient with us while we test drove the vehicle multiple times and even stayed past closing time to wrap things up and make sure we were fully satisfied. I can sometimes be a hard customer to please, but Andrew and the sales manager Bruce did an excellent job!

Toots45

Mar 6, 2013

My wife and I have recently retired and were looking to upgrade to a new or pre-owned vechicle. We returned to Watertown Ford where we have previously purchased new and used vechicles. Al Abramson greeted us as we entered the showroom and took the time to listen to us explain our financial situation and needs. He showed us 3 different models of new and used cars to test drive so that we would be able to be flexible in our final decision. He connected us with Matt McGrath with whom we have had dealt with in the past. Matt worked hard finding us the best finace rates to make it possible to meet our budget needs. We felt that both Al and Matt couldn't have done more to make us feel comfortable and not pressued in making a final decision.

JohnJDooley

Mar 4, 2013

My wife and I went to Watertown Ford just to look around. No plans to buy on the spot. Told this to Al right off the top. Just shopping. BTW first dealership visit for this purchase. Had done some web research.We worked with AL, He was great. Listened to our needs, not pushy at all, showed a few cars, he is very well informed. Gave us honest advice and perspective. Was very low key and funny. Not rushed. He has a great sense of humor and easy to talk with. We talked about options for cars. He suggested a few cars to look at. We did go in looking for a Ford Edge. We talked the Edge and the Escape. Coming from a LARGE SUV wanting to scale down a bit. We went for test drive, of course, wife drove :>. He was great on the test drive. Setup my Bluetooth phone to stream music over the sound system ...really cool. The My Ford Touch and Synch rocks. Loved the Edge. We talked about other Edge options on the lot but decided the SEL with Vista roof has everything we were looking for. Al was very thorough to explain the options and make sure that we felt good about the options and the car. We negotiated price and Al (and the Business Manager) was very reasonable and fair. We had a trade and they worked us on the trade. Felt very good after the negotiation, felt they really wanted to "earn" the business. No buyers remorse after the sale. ( I am big on buyers remorse BTW). We left on Saturday to think about and do a bit of research and had a few Qs for Al on Sunday. They held the car for us for a day. He was very responsive to our Qs. He came back with the answers that we were seeking and options for us.Can honestly say the best car buying experience I have ever had. Al was great, professional, informed and helpful. The Business Manager Matt was also great to work with. Again, very informed and not pushy. Got a sense of real honesty from the whole experience and desire to earn the business.First experience with Watertown Ford and off to a great start.

NewEscapeOwner

Feb 27, 2013

Went to Watertown Ford looking to service my 2004 Escape and maybe look at a few newer used models, and drove away five days later with a 2012 upgrade. Al met me at my car when I pulled in and was able to field all my questions and help me buy the car I wanted. The crew at this place seemed very knowledgeable about their product and were willing to work as a team to come to an agreement. It's only been a couple days but I'm loving the new car.

priccardella

Feb 25, 2013

Came in to look at Escapes and Fusions. Al was very knowledgeable on both vehicles. Once I decided on the Escape, he let me test drive multiple engines and even let me go to my house and park in the garage to make sure it fit. Once we began talking price, all and his finance person were very reasonable. Overall, a positive experience and would recommend this dealership.

asamom

Feb 24, 2013

We stopped at Watertown Ford just to look for a car to lease or buy. It was our first stop, and we had planned to visit a couple of other places to compare products and prices. Al came out to greet us, and he was incredibly friendly and knowledgeable about leasing and purchasing. He listened to our needs and matched us with two cars which met our expectations. I especially liked the way he took turns focusing on each person in our family (there were three of us) to ask us what we thought about each vehicle that we test drove. He encouraged us to be specific about our likes and dislikes. He also did not rush us to make up our minds. He was relaxed and conversational and conveyed the sense that he really wanted us to be thrilled with whatever decision we made. We purchased the second vehicle that Al showed to us and did not visit any other dealerships. I hope the car is as great as the service we received.

Walkinboss613

Feb 18, 2013

I went to Watertown Ford to purchase a car to replace my wife's 2005 Taurus which was totaled in an accident. My wife and I have owned Fords for over 20 yrs. We were looking for another Ford. We believed President's Day would be a good time to replace the Taurus. Mr. Abramson was very kind and very knowledgable. We decided on a 2012 Escape after a test drive. I believe we were given the information we needed to make the correct choice.

JR1car

Feb 15, 2013

We came with a non committed idea of the kind of vehicle we wanted.Mr. Abramson listened to us and made an interesting recommendation.His rapport with clients is excellent. This is what we call great customer service, and great friendliness, and great overall experience.

LilizM

Feb 15, 2013

I came to Waterford Ford to purchase my new Ford Escape after having my other car for 9 years. My husband and I researched a few local Ford dealerships prior to attending Watertown Ford. We were very happy with the selection of vehicles, the prices, and the gracious assistance of our sales person Al especially for allowing us to come in after a huge Blizzard in our area. He helped us look for my Ford Escape and took us for a test drive in the car of my dreams. Although I loved the car the price did not fit our budget so he was able to look at his stock and find the car of my dreams in my price range!!! We made a great deal and I was able to take my dream car home a few days later.The service is absolutely impeccable from sales, to finance, to service/parts dept. It never once felt like I was being given a story or have a group of people selling me something I did not want or need. The staff is exceptionally attentive of my needs and geared everything towards it. This was absolutely the easiest and most pleasant way to purchase our new car!!!! I feel great to have chosen Watertown Ford for my vehicle purchase.The icing on top....I really felt like a VIP with my personal pick up ride from my job to pick up my new car!!! Thank you again Al. You, your co-workers, and team at Watertown Ford was absolutely great and you deserve constant KUDOS!!!! Thank you for making me feel like family and not just another customer. I absolutely love my Escape and all of my great amenities in it. Thank you Al and Watertown Ford for my dream car!!!!!

chwheeler00

Feb 13, 2013

We were referred in by Watertown Ford's participation in the Consumer Reports dealer program, which was a good initial indication. Upon arrival, we were paired with a clear expert on the car model we were interested in. That salesperson took the time for multiple model test drives. There was no "hard sell". I would heartily recommend this dealer!

adammm

Feb 10, 2013

Great dealership. Al and the team were friendly / professional. The dealership had a good selection of cars in stock and offered best price compared to various online quotes I had received. They saved me a lot of time because I didn't need to visit dealers around the suburbs. Plus they got me more trade-in value for my old car than I expected. Al followed several times months later to ask if everything was OK with the new car, which made me feel like I received a personalized service. They spent lots of time working with me, were patient and there was no pressure like with some dealers. The new Focus is an amazing car, plus I got to support the US economy, would definitely go back and work with Al, et again, if their service and deals continue to be as good.

tkirane

Feb 7, 2013

I am a first time car buyer, and I worked with Al. Al did not pressure me at all to purchase a vehicle, which was great, as I am still shopping around and getting quotes on vehicles. He happily worked with me to test drive a Fiesta and Focus, listening to my concerns and helping me find a vehicle that seemed to fit me very well. I look forward to working with him again later on when I go to purchase a vehicle.

christine.tannergale

Feb 3, 2013

I was warmly greated and treated kindly. Al was willing to work with all of my requests for additional items on the 2011 Escape. I feel that I was treated fairly and would gladly recommend this dealer to my friends.

Linda Lin

Feb 2, 2013

I worked with Sales representative AL who was veri friendly and helpful. Site Manager Bruce was also very helpful and knowledgable. I have been getting my car from this dealer for the last 10 years and would recommend this dealer to my friend.

LarryG33

Jan 29, 2013

Al took great care of me. I was in and out of the dealership about 5-6 times. Had a good experience each time. Al and Gerry work with me to get me in a new car to fit my finicial situation and needs/wants. I was very pleased with my final decision and got a great deal. I hope to be back in 2-3 years and do business with them again.

paul_betz

Jan 27, 2013

Al was consistently attentive to my sales and closing needs. He is an affable and knowledgeable salesman. His prompt return and daily text messages/phone calls were very helpful in keeping me up to date on my sale.

Ford492388

Jan 19, 2013

This was our second visit to Watertown Ford and decided to go with the truck from this dealership because of Al. He made us feel great and informed us and did not pressure us in any way. His knowledge of vehicles was great and was lacking in other dealerships. They were very helpful when it came to financing our truck. I would recomend working with AL again.

djaufiero

Jan 18, 2013

I needed a car and thought the 2013 Ford Escape was exactly what I wanted. I bought it at Watertown Ford in October 2012. But after driving it for a couple of months I decided it wasn't what I really wanted! A friend of mine happened to pick me up in her 2012 Ford Edge. I fell in love with it --I called Al Abramson and told him I wanted to explore switching over to the Edge. As usual Al was so accommodating and as with the Escape -- very low pressure (which in my previous experiences with other dealerships was highly unusual!)Everyone at Watertown Ford jumped in to help me make a smooth and painless transition into the car of my dreams!! Al, Bruce, Jerry, Matt, Big Al and Mike all played a part in my final decision. They presented me with the perfect choice -- my silver/black Ford Edge SEL!!! Once we finalized the paperwork, Al gave me a gift of all weather floor mats and personalized it with a lovely picture from his adorable daughter Juliana. Yay! And then I climbed into my freshly detailed Edge -- thank you Henry for your impeccable work. Mike & Al gave me an invaluable tutorial so I was totally familiar with my new surroundings. I drove off the Watertown Ford lot 200% satisfied. While the Escape is a very nice car -- the Edge feels like it was made especially for me!! I'm over the moon excited!!! Thank you again, Watertown Ford!!! I happily recommend Watertown Ford to anyone in search of their perfect car!!

JMF31371

Jan 14, 2013

I thought Al Abramson was very sincere and very helpful. It was an extremly friendly atmosphere with Al, as well as,everyone there. I love the Ford delearship great group of salesmen!! -James F.-

idabean

Jan 10, 2013

They had the car I wanted at what I think was an excellent price. Good value on my trade in.I am very aware of 'hard sells' and no one, and I mean the manager, Al the salesperson or the finance person ('big al') used any high pressure at all. It was "refreshing" to say the least. They were patient with all my questions and answered them clearly. I hope the car proves as pleasant and efficient as the employeesI did not read "Dealrater" reviews on Watertown Ford. I just cold called them.However "yelp" reviews gave their service department some poor reviews. I feel a little anxious about that, but I'll deal with it when the time comes

SylviaTina

Jan 8, 2013

As a 1st time car buyer, they calmed my nerves and (never patronizing) walked me thru the process. I never felt pressured by Al and he seemed to genuinely want me in the right car. Bruce was fantastic in sorting out my paper work in a timely manner and very sincere. I never felt I was given the hard sell, or that their interest in me was superficial. Always professional and I will recommend Watertown over the dealership that is closer to my home. THANK YOU!

sejohnso

Jan 7, 2013

The guy's at Watertown were very helpful in trying to find what I needed in a pickup.Given the effort they put in to help find me a vehicle I felt it important to post. Both Al and Gerry were open and honest and for this reason i'd probably go back. I rated this dealer strictly based on the fact that I had not purchased from them so I don't have data to reflect the "post" support such as warranty repairs and other related after sale support.

nomeaculpa

Jan 4, 2013

I set out to be a somewhat difficult customer, as I normally do. I told Al the price I wanted to pay, and the truck I wanted for that money. He searched around and found something at my price point to hold my interest, then kept looking and in a couple of days found exactly what I wanted. Al was attentive, honest, and got me into a fantastic truck in the price range I was looking to be in. It was obvious that his motivation was to get me into a vehicle I would be happy with, and was looking to turn me into a repeat customer. He succeeded on both counts.My dealings with Watertown Ford were straightforward, extremely professional, and I will without question go to them first the next time I'm in the market. Thanks, Al. -Mark

Geoff O.

Jan 3, 2013

I have had an interest in the 2013 Ford Focus ST for about a year now and I had driven a pre-production version at Ford's "Performance Academy" at Gillette Stadium last summer, so I knew it was on my short list for my next car. However, when the ST first started arriving in dealerships, I had heard that many dealers were making it hard to get behind the wheel -- substantial markups, no test drives, no plan pricing, etc. -- so I was concerned that this would be a difficult/painful process. After seeing a post from them on Google+ and then checking the reviews here, I decided to give Watertown Ford the call, and I am glad I did.I ordered my Focus ST a couple of months ago through Paul at Watertown Ford. This was my first buying experience at a Ford dealership, having previously only owned Hondas and Acuras, and I can say that it was the best car-buying experience I have had so far. Paul was great, very down-to-earth and low pressure. I was able to schedule a couple of test drives with him so I could compare the ST against my other option, the Subaru WRX. The ST was the clear choice, being more refined and offering more features (well done Ford!). From there ordering was easy, I received a decent trade in on my old car, and they accepted my X-plan without hassle. My car arrived one week ahead of schedule. I could not be happier with the car or my buying experience. Another good point: they were not pressuring to provide positive reviews! A friend of mine got drilled repeatedly to provide a good review when he bought his Volkswagen. When I took delivery, I shook hands with Bruce the sales manager who simply said "if you have any reason you wouldn't give us five stars, tell us and we'll make it right." That's the right way to handle it.I would gladly recommend Paul and Watertown Ford.

Tricepticon22

Dec 23, 2012

Good experience so far. Haven't purchased a vehicle yet but hope to soon. Al is very professional, knowledgable and has provided me with great service.

jsabia5168

Dec 22, 2012

This was a great experience, pretty painless for buying a car. Al was very helpful and informative and I got the car I wanted at a reasonable price. Will recommend!

daporreca

Dec 21, 2012

This dealership has the goods...along with great prices. The internet connection advertised the car I was interested in at a very good price...and the car was there and the price was as quoted. With a little back and forth, not painful by any means, Al and Bruce and I reached an even better price. Then I was given a rate that I requested for the loan (helped that my credit rating is outstanding.) I am able to pick up my new car in one day, all registrations transferred and done. This was a very efficient, painless experience. I thought Al was thorough, patient and very informative...no pressure. He also had an excellent sense of humor and that is refreshing.

AGDoherty

Dec 14, 2012

I initially worked with Al to lease a new Ford Fusion. After leaving the lot and thinking more on the lease, I decided to look into buying a used car. Al was understanding and helpful in the process and helped me find the car I wanted. I recommend this dealership and Al Abramson.

Barbiebros

Dec 9, 2012

Al was great to work with. He helped us find everything we were looking for and was very knowledgable about the different features and options the cars had.

b-r

Dec 1, 2012

I came in to familiarize myself with Ford products for my next car. Al was pretty good at asking the right questions to gage which cars would be best for my needs. He was pretty straight forward and kept the dealer talk to a minimum. He actually just gave me the keys and allowed me to take cars out by myself, which is a first as I've never had a salesman do that. This made a large difference as I prefer to look at a car and absorb what I see and feel from the car, rather than listen to the small talk from a salesman, or listen to them give me a list of the car features. Overall, I was very satisfied with my visit to Watertown Ford and Al for this visit as I serve the purpose of my trip well.

HatchbackLuv

Nov 25, 2012

Al greeted us before we even entered the building. He was friendly, knowledgeable, and didn't talk down to me (I am 28, female and this is something I have experienced at other dealers). He took us on a great test drive answered all of my questions and informed us of some of the other great aspects of the car.

Orlando Rodriguez

Nov 23, 2012

I'd like to take a moment to thank Watertown Ford and my sales person Mr Albert Abramson for making my new vehicle purchase a positive and stress free expirence. I Never felt pressured or pushed while making my final decision and everything went without problem. I would definitely recommend Watertown Ford and Mr. Abramson to anyone looking for a new vehicle.

Liz gagnon

Nov 20, 2012

Buying a new car has never been so easy! Everything was simple, easy and I absolutely love my new 2013 Ford Edge! David was very very helpful and super awesome!!

mimixiaxia

Nov 15, 2012

I had great experience with Al who is very friendly and professional. I tested drive the new 2013 Ford Fussion and absolutely loved it. I will refer Al to my friend whoever is intersted in buying a Ford.

bckma

Nov 10, 2012

After some serious internet research, we were ready to see if a Ford Escape would be our next car. Al Abramson introduced himself and took us for a test drive, giving us the option of city or highway, or both. He demonstrated all the options, including the amazing park assist. We were sold on the car, and after a refreshingly brief negotiation, agreed to a price that was in line with our research. All in all, a 5 star experience.

david.tramontozzi

Nov 7, 2012

I really don't relish the process of car shopping but Al and the folks at Watertown Ford made it a pretty pleasant experience. Thanks, guys!

wangbb86

Nov 6, 2012

Speedy and friendly service- we felt comfortable and not rushed at all. Explanations were thorough, and we were presented by options to help us make an informed decision.

Eric Lerner

Nov 6, 2012

Al Abramson is about as friendly, low-pressure, and straight forward as you would hope a sales person could be. He didn't pressure me to go any faster than I was going in making up my mind to buy a new Ford Escape, and helped my figure out the complicated choices available. Not only did we do a test drive, but he had me drive it home and back on my own, which really helped me to decide on the vehicle.I highly recommend Al and Watertown Ford.

djjdss

Nov 1, 2012

My wife and I just purchased a 2013 Forde Escape . We were very happy with the overall experience. Our salesman Al Abramson was friendly and the price was fair. He is professional, knowledgeable and patient. I would definitely recommend Watertown Ford. Thanks AL.

Patricia M.Rose

Oct 26, 2012

I am a young professional and this was the first time I purchased a car on my own. The sales staff was very informative, patient and approachable. I am excited to be a Ford owner!

lyounis

Oct 24, 2012

Al Abramson spent a lot of time with us today. He is professional, knowledgable and patient. We asked a lot of questions about the new Fusion and Al made sure we saw each model. We drove 2 cars today and couldn't be more satisfied.

ykorkhin

Oct 24, 2012

Very happy with the overall experience. The staff was friendly, price was fair. I would definitely recommend this dealer. I did not finalize the lease because I needed more time to finish researching. But I would be happy to go back once I made up my mind.

djaufiero

Oct 23, 2012

The last thing I wanted to do was buy a new car. The car I had been driving for the past 12 years was costing too much money to keep running. I knew I wanted an SUV but beyond that didn't have a clue. I did some on-line research to narrow down my picks and then set off to test drive a few options. My first stop was Watertown Ford. I met Al Abramson as soon as I pulled into the lot. Al was friendly and low pressure -- which is refreshing in the car dealer world! I told Al I was interested in the Ford Escape and so we took it out for a test drive. Al encouraged me to bring it out on the highway. When we returned to the lot I said I liked the car but wanted to look at other options on my list before I made the decision to buy.I went to 3 other dealers and looked at 4 other SUV makes & models. I wasn't thrilled with the sales people or their lack of enthusiasm. None of them let me test drive on the highway. I got the distinct impression from one dealer that I was wasting his time. I actually liked another type SUV a little better then the Escape -- but I did not trust the sales person!The next day I went back to Al at Watertown Ford and purchased my brand new 2013 Ford Escape! Thank you Al!!!

lzeena

Oct 20, 2012

I chose this dealership because I went through Truecar.com to get the best price on the car I wanted, and this was one of them that responded. When I called, I was greeted by a woman named Emily who is terrific. She was friendly and helpful and I soon learned that all the staff was friendly and helpful as well.

George W. Johnson

Oct 18, 2012

I am a repeat customer because of my very good experience in the past with their Sales and service departments. I have sent some of my friends there to look to buy cars. They were very happy.

kfb0253

Oct 14, 2012

Al directed us to cars that were in our price range and encouraged us to take the car for as long a test ride as we wanted to really get a good feel for the vehicle. When we got back to the dealership he went over the different features of the vehicle and promptly answered any questions that we had. He quickly provided us with a vehicle history report and negotiated with us to get a monthly payment within our comfort range and gave us a reasonable price for our trade in. He listened to our needs and was friendly and attentive throughout our car buying experience. We would definitely return to Watertown Ford to make future vehicle purchases. Thanks Al!

Guara

Oct 14, 2012

Quick, Easy going, very understanding and helpfull with all the question we had for our new ford explorer.Thanks to the whole crew of thr ford watertown. and special for Al Abramson.

gaussharring

Oct 13, 2012

I had an idea of what I was looking for when I came in. Al saw me pull in and was ready to help me before I stepped in the front door. I took a drive in a Fusion, then he showed me an Accord for comparison.Al was very helpful throughout, he seemed genuinely concerned with making a deal that worked well for me as well as the dealership. I would definitely recommend Watertown Ford and Al.

alempey

Oct 12, 2012

This was our second visit to Watertown Ford and we decided to go with a car from this dealership because of Al. He made us feel comfortable, informed, and not pressured at all. His knowledge of the vehicles was fantastic and something we found lacking at other dealerships. They were particularly helpful when it came to financing and working with my husband who was out of town at the time. I recommend working with Al Abramson to anyone looking to purchase or just get information on any Ford. We went with a 2011 Explorer and love it!

julesp2008

Oct 7, 2012

Al was great! He was very friendly and genuinely wanted to help me have a good experience and get a great deal at Ford! Thanks!!

wgridley75

Oct 7, 2012

I inquired online about leasing or buying a new truck at the Watertown Ford website. I received a call from Emily 5 min later. She was very nice and helpful and assisted me in making an appointment to come in and view the inventory. I was given Gerry Carson as a contact when I came in. The next day I called again and spoke with Emily about a few details regarding leasing and financing. I also inquired about and deals or sales on a F150. She told me about a few options and said she would hold one truck in particular she had described to me and inform Gerry about it. My fiance and I arrived Saturday morning and was welcomed by Shamus. He directed us to Gerry who new who I was and the truck I was interested in. He then turned us back over to Shamus who showed us the vehicle and took us on our test drive. We arranged to trade in my old truck and were pleasantly surprised on the value they offered. Shamus was very helpful in explaining the whole process and making the buying fun and easy. We were able to drive home in the new truck 2 hrs after we first walked through door. Everyone was so nice and helpful and made the experience very enjoyable. This was my first time buying a new vehicle from a dealer, and I can assure you I will be back when it is time to trade up in few years. We absolutely love our new truck and price we got it for!Thank you Watertown Ford!Billy & Jenny

ackramer19

Oct 6, 2012

Everyone at the dealer was friendly and willing to answer any questions I had regarding the car I was planning on purchasing. I also appreciated that they did not force a sell on me nor did I feel like I had to haggle excessively to get a price which I felt was fair.

Hans. A. Maas

Oct 5, 2012

Very friendly reception. Albert the sales person was patient to go through the many Fiesta models and cost.. I am pleased with the service of the sales person and Manager.Thank you,Hans Maas

J2M

Oct 1, 2012

Very friendly and helpful staff. Modern (though small) showroom seems very customer oriented. Even though they knew I was receiving a car through my company's relationship with Ford, they still were helpful and knowledgeable.

arward

Sep 30, 2012

My wife and I recently leased a Ford escape from Watertown Ford, we the salesman and staff to be friendly and helpful. They also gave a decent trade in for an old truck of mine.

lura.troy

Sep 27, 2012

Our experience at Watertown Ford was the best car buying experience I've ever had. The staff was friendly and knowledgable, and worked to get us the vehicle we wanted without pressuring us to settle for something else. Overall, a great experience. We will return for our next vehicle.

derek.hursey.75

Sep 24, 2012

Al was great to work with. We had gone to look at an Explorer and test drove one with him. He went over the pros and cons of the vehicle based on our lifestyle. He didn't try convincing us into another car we did not want. Instead he worked hard to get us where we wanted to be from a financing perspective in the car we wanted. The whole Watertown Ford team worked very quickly and efficiently in transitioning us into our new car. Since they are open on both Saturday and Sunday it made it easier to move things along.

Britt1227

Sep 22, 2012

This is the second car we have purchased from this dealer. I did alot research online to make sure I'm getting the best price and we definitely got a good deal here. We had gone to a couple of other dealers first. One place was very pushy and the salesman wouldn't leave us alone even though we told him we wanted to look around by ourselves. Another place we went, they seemed to play games with us with the pricing and offered us hardly anything for our trade. When we ended up at Watertown Ford, Al the salesman was very friendly and didn't pressure us at all. When we decided we wanted to purchase the vehicle, we were offered what we felt was a fair value for our trade right off the bat. No games were played. Al really worked with us with the financing so we could get the monthly payment to where we felt comfortable. When it's time to purchase another vehicle, we will probably go back to Watertown Ford.

orna.miles

Sep 20, 2012

We had a very good experience with this dealer and would recommend Watertown Ford and Al to anyone looking for a good car shopping experience.

ren1122ee

Sep 18, 2012

I went there for a national lease program for a 2013 Ford Explorer. The price was right and the dealership is close to my house. We were at the dealership on a Sunday. I did not bring the money with me because I was not expecting to actually make a deal on the same day. I just went in to get the pricing. We made the deal anyways, and I told 2 people that day that I would be back on Tuesday on 430. We then spoke again on Monday and Tuesday to finalize plans and both times I said I'd be there at 430 and asked if the car would be ready. On all three occasions (Sunday, Monday and Tuesday) when speaking with someone they said the car would be ready at 430 on Tuesday when I got there. I got to the dealership at 420 and the car was sitting outside clean, with no plates. I started to transfer my belongings from the car I was trading in, to the new Explorer. Then the sales rep came out and put the plates on it. He then said we had to get an inspection sticker, gas and go to service. On the way to get the inspection sticker and gas I was a little annoyed so I let the sales rep know this. I asked why this was not done before 430 like we spoke about. He stated that since I did not pay the down payment and sign the paperwork, that the plates and inspection could not have been done ahead of time. I explained to him that this information was never told to me. If this was the case, I would have paid on Tuesday and then made arrangements to come back to pick it up on Wednesday. I have a newborn that was with the sitter for an extra hour that was not planned. It sounds trivial, but when I asked if the car would be "ready at 430", "ready" to me means plates, full tank of gas and service all checked out. "Ready" to the dealership meant cleaned.

LaraLavinas

Sep 15, 2012

What a great experience!David was very helpful, friendly, and even though he was honest in telling me he was new in the company, he was very knowledgeable; David went above and beyond to make sure I was going to leave happy with my purchase, and I did!David is a great asset to his dealership; I would highly recommend working with him.

Lisa Sears

Sep 2, 2012

great experience. Little pressure on not taking extended warranty. Overall, very happy w/doing business w/this dealership. I thought the overall process took a bit long - 4 hours, but in the end happy w/my purchase. Thank you!

chasgrav

Sep 1, 2012

My wife and I had a rough idea what we were after, but hadn't done a lot of shopping. We were turned off by the attitude of a nearby dealership, and found our way to Watertown Ford. That was a fortunate decision.Albert was the opposite of a high-pressure salesman. We got all of the information we needed, and none of the pressure. The initial price was good, the trade-in allowance was fair, and no haggling was necessary. I hate car-shopping, but this was nice, easy and enjoyable. Albert is a great asset to his dealership and to the Ford Motor Company, and I'd recommend him highly to any prospective buyer.

calebe24

Sep 1, 2012

I went to the dealer to determine if the Ford Transit Wagon would work for our new family car. The Salesman was extremely helpful and not too pushy. I plan to return to this dealer in the near future.

Jerome Petit

Aug 29, 2012

Staff was very friendly and helpful, answering all questions politely (even with my tough French accent). It was used car from another brand but they did a good job at fixing painting issues by going to the other dealer. I usually found buying a car a stressful exercise, but not with those guys. I of course hope the car will not disappoint me and break after few miles but so far so good.

mollycosgrove

Aug 28, 2012

Al was extremely friendly and helpful and went out of his way to find a car that would work for me. Although I ended up purchasing a car through a private sale Al was without a doubt the best dealer that I worked with throughout this process. If I purchase a Ford in the future I will without a doubt go to see Al at Watertown Ford.

jessica.thistlethwaite

Aug 27, 2012

We had a wonderful experience with Al when we went to lease a Ford Fiesta. He was friendly, warm, knowledgeable and professional. I would highly recommend working with Al. We look forward to working with him in the future. Thank you, Al!!

suzy.rapozo

Aug 25, 2012

I had a great experience working with Al and Watertown FordAl was very helpful and knew the best way to get me the best car for the Deal. He went above and beyond my expectation of a great sales manAnd I will most certainly come to Watertown Ford and Al for all my future vehicle purchases.

golivei

Aug 25, 2012

Al Abramson was very helpful and knowledgeable. He did his best to find a deal that worked for me, and I am overall very happy with the experience. I would highly recommend Al and the Watertown Ford dealership if you want to buy a Ford vehicle. Indeed, this is my second purchase there.

jmturner98

Aug 23, 2012

This was such a pleasant experience, easy, friendly and fast! I wanted to buy/lease a 2012 Ford Escape, it was fortunate that one 2012 was in the lot. Al greeted me when I walked through the dealership door, and it just flowed from there. That was Tuesday afternoon and today Thursday, I have a beautiful new 2012 Escape in my driveway. I will definitely recommend Al and this dealership to colleagues and friends.

jay hughes

Aug 16, 2012

Having not bought a car for many years I was not looking forward to the process. Al and All of Watertown Ford did a great no pressure job of getting us intot he car we wanted at the right price and payments. They went the extra mile to make sure the car, even though it was a used car, was perfect at pick up. I cant recomend them enough!Jay & Susie Hughes

hanyuan

Aug 9, 2012

Just leased a new 2012 ford fusion se. Great dealer, very patient, nice service. Highly recommend for any one that wants to buy or lease a car.

giselle

Aug 9, 2012

Al Abramson was excellent. He was very patient, spend a great deal of time with us. He was very professional and answered all of our questioned and worked hard to help us achieve a fair price for our new car.When we picked up our new car he was very thorough in going over all the accessories and items we needed to understand.

cthifault

Aug 7, 2012

To whom it may concern, Base on my interaction with Mr. Abramson over this past weekend, he demonstrated great since professionalism and took great pride in assuring that I was 100% satisfied with my purchase. Based on my experience at Watertown Ford, I would 100% recommend this dealership to my friends and family. Mr. Abramson has definitely exceeded my expectation in regards to customer service. It was a pleasure doing business with him. Best Regards, Cliff New Ford Owner

jmercer1956

Aug 7, 2012

Alan was very helpful and friendly!He went over everything clearly and made me feel at ease through out the whole process. I would go to Alan again in the future.Thank YouJim Mercer

Jcb3rg

Aug 2, 2012

I can't say enough about what a great experience this was. Our son had previously purchased from this dealer. There was absolutley NO pressure, it made buying a car a pleasant experience. Al was so patient with all the questions I had. Without a doubt we will be return customers. Thank you again for a happy car shopping experience.

cparker8285

Jul 29, 2012

I came to Watertown Ford looking to purchase a Focus because of the great gas mileage the car receives. This was my first time purchasing a car and the sales staff were extremely friendly and made the experience enjoyable. They answered all of the questions my parents and I had and spent time showing us all of the features on the Focus and the car itself. They also gave me numerous discounts that were available to me, including the recent college graduate discount, all of which I was not aware of. As a result, I was able to purchase a wonderful car at a price that I could afford. I would gladly recommend this dealership to others.

pbmilton

Jul 28, 2012

Watertown Ford made my purchase of my new ford edge a great experience. Staff was extremely helpful and great to work with. I would highly recommend them.Thanks...Patrice

lauracrandall

Jul 27, 2012

I had a great experience at Watertown Ford, and Al was a gem to work with. He is very personable and listens well. He worked hard to get me the car I wanted and kept in touch as he tracked it down. His sense of humor put me at ease and took the stress out of the car buying process.Every person I interacted with at Watertown Ford answered my questions and interacted with me in a very service-minded, friendly and genuine way. The whole experience was pleasure.

redhorizon

Jul 26, 2012

Al Abramson and Alex Dumanski were both very courteous and professional.I had a good price quote and the overall experience was pleasant. I would recommend the dealership to others.

ivanbaseball

Jul 26, 2012

Al did a great job in helping me find the car I needed. The best thing is that I didn't feel pushed in getting any one car, and the staff made sure I didn't waste time with all the paperwork. I got a great deal on a 2009 Toyota with only 11,000 miles. I should be set for 10 years!

camper50

Jul 23, 2012

very good experiance ,this is my fouth focus no problem .oh you want 25 words I love the car he to have many years of trouble fRee driving

Falmouth54

Jul 19, 2012

Al was very patient and courteous with me. I had many questions and had a good idea what was important to me. Even, when I asked something that had to do with another model than what I was interested, he took the time to explain a feature and benefit to me or why it might not fit my needs, since I am disabled. Al let me do the test drive on roads, steep hills and intersections that I know can be difficult in icy weather.Overall, the staff was very friendly, there was no push to move me on and I spent almost 3 hours there this afternoon. The sales room is very clean and comfortable to conduct business in. I would definitely recommend this dealership.

EMB

Jul 18, 2012

We were pleased with our car buying experience at Watertown Ford and found Al to be very easy to work with. He answered all of our many questions, and we really enjoyed his sense of humor.

ZMXL

Jul 17, 2012

Just bought a new 2012 Fusion from Al. Everything about the experience was first rate, smooth and efficient.I drove it off the lot less than 24 hours after I met Al.He could not have been more helpful, hes very good at explaining how the car works.I would recommend him to anyone.

BLHandelin

Jul 14, 2012

Al Abramson was so easy to talk to and work with. I was looking for an Escape Hybrid and he was very knowledgeable and helpful, made it easy for me to learn about the car, take a test drive to appreciate the ride etc. He is the sort of car sales guy I always hope for!

jschwenck

Jul 12, 2012

I will not be purchasing from this dealership. My friend and I had a very bad experience at your dealership. The salesman who we talked with had the audacity to speak negatively to another salesman about my friend and I who stayed in our car a few minutes to gather our bearings before walking into the dealership. After over hearing this, we were both in shock; however, we decided to still come in. As we proceeded to walk to the doors we were barked at instead of greeted. The salesman yelled at us saying that, "this is a dealership, not a parking lot." I then told him I came because my bank, USAA, recommended it for car buying. Fortunately the car that I was interested in was sold the day before. I am glad I did not have to think about whether or not to give this company my business. I highly recommend NOT giving this dealership your business! They haven't a clue how to treat potential customers!!!!!!

Hank66

Jul 11, 2012

Purchased a vehicle there tonight, have bought many cars before from other dealers and sales people, but this transaction was the smoothest I can ever recall. Would highly recommend both Watertown Ford and Al

Mark20

Jul 7, 2012

My wife & I were greeted by Mr. Abramson as we arrived for a casual look at the Ford Focus. He was obliging and invited us to sit in and get comfortableIn a Focus that, it turned out, had no gasoline.Undaunted, we moved on to another vehicle that was fueled& took a test ride, with Mr. Abramson in the role of back seat driver. Given his expert coaching and preparedness, we have given him a depositand will pick up our new vehicle at the end of the month.In truth, he made the experience fun and clearly had the trust & supportof his co-workers.If liking the other party is the basis of doing business,then we were bound to do business with Al this afternoon.Mark Dooling, AIA

rhatstat

Jul 2, 2012

I was greeted about 15 seconds after I got out of my car by by Al Abramson, thanking me for stopping by and asking me what he could help with. He brought me over to see what I asked about and was very helpful and honest with his answers. He wasnt trying to sell me the biggest baddest car out there, he was helping me find exactly what I needed. After finding one we liked, we test drove it, and went back inside. This is where Al Heller started helping us work out a price that fit my needs. They gave me a few different options and we found one that worked in my budget. They stayed after closing hours to finish my paperwork, and AL even went to get me Dunkin Donuts Iced Tea while we finished in the 90+ degree weather! I would recommend this dealership to anyone looking to get a car! Everyone was very helpful and nice!

CindyFaith

Jun 28, 2012

Al was so professional! I arrived feeling hesitant because I am nervous with salesmen, but Al just made me feel comfortable right away. I was pretty sure that I wanted to lease the car and Al helped me through the process - he was a wonder. I recommend him completely. Please fell free to contact me if you have any questions. I am here to help. Sincerly, Cindy

malozemoff

Jun 28, 2012

All around, positive experience purchasing Ford Fusion Hybrid. Good explanations on features, and on how to use them. Reasonable negotiation on price. Friendly reception. Car ready as promised.

2426437a

Jun 25, 2012

Went to Watertown Ford only because it was nearby and my sister, visiting from Texas, insisted even though I'm more interested in Nissan (driving my 2nd, 1996 Sentra). Al was such a nice man and so accommodating -- not at all the stereotype of car salesman. He listened to what I was interested in, no cajoling. He has become the man by whom I measure other car salesmen. And, even though after a bad experience with Dodge had sworn only foreign cars in future, keep thinking about the Focus... Didn't move any further that day because husband not along. Also, my sister keeps strongly advising I call Al.

anne.kids

Jun 23, 2012

Al was very helpful going through the features of the car and handling the turnover. He patiently explained every feature and took us out to get the inspection.

tjmont69

Jun 21, 2012

It was a very good experience at watertown ford. the sales staff went out of their way to get us into the truck we wanted. i have given the great ratings on this survey because i havent had a better experience at any other car dealership. these people know how to treat customers right.

raphaelfaria

Jun 16, 2012

They offered me a great service. Very friendly and explained everything to the details. They tried everything to get my lease approved and with good rates.

sjarausch

Jun 11, 2012

Everyone encountered was helpful and friendly - without generating the typical "sales pressure".Al took his time and asked relevant questions, while periodically getting more information as needed to answer my questions.The trade-in car was evaluated quickly without scheduling another appointment. Some features wanted for the new car were not available in an existing model but I was informed that work could be done within a few days

pchou

Jun 4, 2012

Overall it was a good shopping experience. I was able to go in a handful of times to test out a Ford Focus before making a purchasing decision. Unlike a few of the other dealerships that I shopped at, I was not pressured to make a decision and as able to shop around at my own pace.After deciding to make the purchase, I was also able to secure a very competitive interest rate through the dealership. I would shop through Watertown Ford again.

jacques1

May 29, 2012

The dealership was very good about helping me find and purchase a new ford focus. Albert knew where the two Focus left in the dealership were located, and was friendly about showing me the car. The price was really good too, and he threw in the rubber winter mats for free because it was something I wanted. After my purchase, when I went to pick up my car, he went through all the stuff about the car (he synced my phone to the car and showed me how to use it, as well as explaining everything else about it). Overall it was a really good car shopping experience.

jjg41B

May 29, 2012

I was interested in test driving the Ford Focus and was greeted by Al who happened to be in the parking lot moving a new vehicle. I found Al very easy to work with an accommodating. I had avoided test driving cars because I didn't want to have to deal with overly aggressive sales persons. I felt that Al and the manager at Watertown Ford were approachable and knew how to balance the fine line between getting to "yes" in a sale and being respectful of a customer's desire to take time to make an informed decision. I would recommend Al and the dealership for that reason.

John1111111111

May 25, 2012

Great experience, went above and beyond. I changed my mind on vehicles half way thru and they handled it like pros. No reason I won't return to Watertown Ford.

mario.perro

May 25, 2012

He really get the car I wanted and he was able to fairly negotiate a price good for both me and him. Grate car for good price, friendly and very profesional.

zionsun

May 23, 2012

We had a wonderful experience working with Al and all of the folks at Watertown Ford. Al was funny patient and responsive - and happily willing to text and e-mail too. No extra pressure and I felt that he was honest. We will definitely go back when we need our next one.

wrubin18

May 21, 2012

Al was very helpful. He answered all of the questions I had regarding the Ford Focus, while being very amicable. If I wanted to buy a new Ford, I would buy it from him.

BillWho

May 18, 2012

I found the Dealer Al Abramson extremely knowledgeable and friendly, he coordinated the sale of my Ford 2003 Crown Victoria trade in for a 2012 Ford Escape and he checked my comfort level in the car and escorted me in my test drive and subsequently he has done an excellent job on following up with me after my 2012 Escape purchase

Dsmithse

May 6, 2012

I went to this ford dealer unsure of the car I wanted, within days I had made my decision and was in the perfect car. Al did everything he could to assure my happiness both immediately and in the long term. Today I absolutely love my car.

cynthia1439

Apr 28, 2012

We had an excellent overall experience leasing a new Ford Explorer at Watertown Ford. Our salesman, Shamus G., was extremely helpful and knowledgeable! As for the business side of the transaction, everything went smoothly and proceeded in a timely fashion. The vehicle was ready for pick-up as promised and Shamus went above and beyond helping me to become familiar with my new vehicle. I highly recommend Watertown as a top Ford dealership.

margauxl29

Apr 26, 2012

Someone greeted us as soon as we got there and they were very friendly and attentive. They were also very patient with me since I had trouble deciding exactly what color. They were able to get the car to the dealership within a few days. I will definitely return to this dealership in the future.

AnnaSab

Apr 18, 2012

Al Abramson and Peter King were outstanding sales reps. Al was great in going over the features and benefits of used vehicle, and Peter King was really great in detailing the cost and coverage of the vehicle. This is my third vehicle purchased at this dealership, and the experience was painless, as were the other two purchases. This was, however, my first time purchasing a used vehicle, and the experience was a good one. I like to get the "bottom line" without any sugarcoating, and that is exactly what I got with Al and Peter. I have known Peter for a long time when he sold me my two prior new purchases. As the General Manager, he oversee this sale for me beautifully. I would recommend Al as the sales rep to anyone. Thanks to both of them for a very positive experience.Anna Sabatino

Kimberly G

Apr 18, 2012

We had a wonderful experience w/ Watertown Ford. I think we got a fair price for our brand new 2013 Ford Explorer, but probably could have done slightly better, after we spoke to another dealership. However, I believe that where we did best w/ Watertown, was that they offered me a very good price for my 2003 Ford Explorer. Therefore, in the end, the price evened out, since Watertown had offered me a better deal on my trade in than other dealers could have done for us. Also, Watertown came in a little too high w/ their Extended Warranty price, but we were able to negotiate them down, as we could have purchased the warranty through another dealer instead. Everything worked out in the end, of course, and they all took great care of us. Overall, we were very pleased, and enjoyed working w/ the whole Watertown team!

emelibro

Apr 16, 2012

I'm writing this review because Al asked me to write him a positive review so that he can win Red Sox tickets for him and his 3 kids. He told me I should write a positive review because he could have treated me a lot worse than he did, considering I told him I am considering another car. I found this extremely rude and unprofessional. I also found Al to be extremely disorganized throughout the entire process. He was constantly fumbling for keys, misplacing things, did not seem knowledgeable when I asked him specific questions about the vehicles, left me waiting in the hot parking lot for quite some time, and overall seemed to be a bit of a mess. Sorry Al- no positive review here.

stacyc01

Apr 13, 2012

I came to Watertown ford on a whim when I saw a car for sale online that I liked. I was greeted by Al immediately when I arrived and everything was smooth sailing from there. These guys are great, I never once felt pressured to purchase anything and they didn't try to up sell me either! I knew what I wanted and explained to them what I could and we quickly came to an agreement. Al and Bruce were honest and straight forward with me and were very willing to work with my requests and answer all of my questions. I would highly recommend this dealership as I have NEVER had such a wonderful and easy experience in my life!

vparkison

Apr 3, 2012

My experience at Watertown Ford was excellent. I had many questions and concerns about leasing specifically, as I had never done it before and the two Als answered my questions thoroughly, worked with my particular situation, and made me feel completely at ease with the whole process. The entire staff was incredibly friendly and helpful. Watertown Ford's customer service is outstanding.

sportcork

Apr 3, 2012

Not knowing what to expect, it turned out to be a great experince, We met out in the lot even though it was raining and showed all different models and styles and helped me pick the right car for us. Was not pressured and answered all questions. Interactions with sales and credit managers were very pleasant and not pressured. Would buy car again from there and reccomnd.

tlaird21

Mar 31, 2012

We just bought a used explorer and couldn't have asked for a more pleasant experience. Al great to deal with and we will be back next time we need a car.

stangpilot

Mar 27, 2012

FAST friendly service with a smile. OUr purchase was made easy through a group buyer program, Watertown Ford made it even easier when it came to ordering the new car, factory direct. Highly reccomend using this dealership.

meltonpat

Mar 25, 2012

Came from Salem NH to view a pre-owned vehicle we saw online. Immediately greeted by a friendly salesman, Al Abramson. We test drove, discussed trade-in and pricing and put together a deal. It had gotten late and it was closing time so we left and called next day. While we were still thinking it over, they were all very patient including manager, Gerry, understanding our "taking our time". We would recommend this dealer and sales staff, particularly Al Abramson. P.Melton

ttadevosyan

Mar 16, 2012

I like the way this dealer worked with me doing everything to select the best match to my needs. They scheduled my appointment very fast. The representative worked with me in very competent and cooperative manner. He sounded realistic and honest. I had test drives on 2 target vehicles. I did like both a 2010 Ford Escape and 2010 Ford Fusion. I was considering to put my current 2005 Ford Escape as a dowpayment, and get another reliable slighly used vehicle within the monthly payment limit of about $200. During the first hour of negotiation I understood that these guys are flexible and they do their best to find a right match for me. They made me an offer which is hard to refuse. I'm a picky client, and i actually took time to think. While I have been thinking this team has been working about offering me even better deal. Now I have got it. And another very important thing: during the whole entire process, there was no feeling of the pressure, one sometimes may experience in many dealerships. I love this place.

Lemon71

Mar 6, 2012

As soon as we walked into this dealership, my boyfriend and I felt uneasy. The salesman who greeted us came off as blatantly insincere right away. His demeanor was awkward and we did not feel comfortable. He almost seemed insecure in his dealings with us. More importantly, he was not well-informed about the truck we were interested in. When we asked a question, his answers were vague and uncertain. In turn, he asked us some rather odd questions. After deciding we probably wanted to purchase the vehicle anyway, this salesman (Al?) then completely confused and deceived us with the pricing. He wrote out on a piece of paper how the cost would break down and what the final price would be. When we finally made it to the business manager's office, the price had literally doubled. We immediately questioned it and got upset, so they brought in the sales manager, Bruce. He was condescending and rude, making US feel like we had stupidly misinterpreted what the saleman told us and that we should know better. His exact words (said in frustration) were "C'mon guys, you really thought that?". Obviously, we left and won't ever be returning. We found the whole staff to be conniving, condescending and misleading. Be very careful if you use this dealership.

Irish551

Feb 29, 2012

I went into the Ford dealer on Sunday, I wanted to lease a new Focus. Al met me right inside the door, he was very friendly but not pushy. I needed to have him explain my options with leasing and buying and he answered all my questions. I know some of my questions were probably dumb but he didn't make me feel bad for asking. I trusted him to get me the best deal and he did. thank you, Beverly Sullivan

jhayes51

Feb 27, 2012

He was very nice not ovrt pressuring we took our time deciding what we want answer our questions and help us look for a car we ended up buying

Cars27

Feb 27, 2012

Al Abramson was knowledgeable, friendly, and a nice guy he provided us with a lot of good information. We enjoyed our experience at Watertown Ford.

mkudlate

Feb 23, 2012

I had a great experience at Watertown Ford. It was my first time purchasing a new car and I have heard a lot of people complain about bad experiences. However, Watertown Ford was great and I got a great deal. Al was very helpful and did everything he could to get me the best deal possible. I would gladly recommend Watertown Ford to anyone looking to purchase a Ford vehicle.

heatherlhatch

Feb 23, 2012

Al was very easy to deal with and did not try to pressure me into anything that I didn't want and understood my situation. The process went smoothly and when there was a small bump about the previous ownership of the car it was cleared up promptly. I am an insurance agent and have a lot of experience with dealers, good and bad, and would definately recommend Watertown Ford to others.

dealerrater1234

Feb 21, 2012

Al was nice and very patient. He really aimed to please. I would recommend this dealer and Al to others. Price could always be better (free works best!) but overall a good car buying experience.

boyceg

Feb 19, 2012

I found Al, the salesman I dealt with very friendly, very informative, very patient, great to do business with. Al really wanted to do a good deal with us. Explained the options available and showed us a number of cars on the lot not just the most expensive options. Would visit watertown ford again.

pfletcher0426

Feb 18, 2012

Great team! They provided all of my pricing options, understood my financial needs and quickly provided an option that worked for me and my family!

csspongebobcs

Feb 17, 2012

I had exceptional service with Watertown Ford, I would recommend this dealer to family and friends. Great service and friendly staff. Felt I recieved honest no hassle sales pitch while on test drive and no pressure to buy. I did walk away with a new car though.

Donna Vautour

Feb 17, 2012

Loved my Ford Escape. The only thing bad about the experience, was that I was just getting over the flu. The service was good, but the length of time could have been shortened. My other car is the Ford Freestyle, so obviously I don't have a problem with Ford. The Dealer location is right around the corner from my house and the Service Center is also just a hop away.

edsublett

Feb 10, 2012

Albert and the rest of the staff were very helpful and courteous. They made buying our new delivery van easy and resolved all issues quickly and to our satisfaction.

waltersshop

Feb 9, 2012

Al was very friendly and helpful. I was interested in test driving a car - he showed me the car, answered all my questions and was very low pressure. By the end of the visit, I had learned all I had come for and was very satisfied with my experience.

mrsced

Feb 6, 2012

Al greeted us at the door and was very helpful throughout our visit. He showed us options and took us for a couple of test drives to demonstrate differences between models. He sat with us and spent the time to review exactly what we were looking for and did not pressure us in anyway to make a decision. This was very importatnt to us. We didn't find exactly what we wanted but he will call if anything comes in with our specifications. Will definitely recommend this dealership and especially Al.

daveyranda

Feb 4, 2012

My experience with Watertown Ford was great. I was greeted by Al who was a friendly and helpful salesmen, who allowed me to take my time with my decision. I ended up with a great price on a new Escape and I am thrilled with the experience. I highly recommend both him and the dealership!

dianeleblancatlarge

Feb 4, 2012

Stopped in to check out a new vehicle for my mom. Al and others were very responsive allowing me to test drive 2 different vehicles. They answered all my questions.

jhdraper

Jan 31, 2012

Help me in picking out the truck I was looking for very friendly and helpful in showing me the fetchers and setting up service would recommend to my friends

SaraGoddard

Jan 30, 2012

I had a good experience working with Watertown Ford, and would recommend friends or colleagues there if they were looking for a new or used vehicle.

dlints

Jan 29, 2012

Visited to learn about Ford models was greeted jovially by at least 6 employees there although I wasn't ready to buy today. Drove 2 cars, had all my questions answered.

lpittsin

Jan 28, 2012

We were able to test drive a Ford Fusion which we hope to purchase...and loved it. We live in a city location in which parking space is difficult to find. Al and the manager put the car on hold until we could determine if we could gain access to a parking spot. While we were unsuccessful in gaining an additional parking spot, we were not pressured into a sale. We will be back to purchase when our situation changes.

mikeoster35

Jan 26, 2012

I must say that I had a wonderful experience today Watertown Ford today. My car had broken down and I really needed to get a new one. I was worried about what I could afford and qualify for. I got the pleasure of working with an awesome salesman - Al Abramson. He was very knowledgable and assuring that he and his team could help me out. Not only did he help me with getting the info needed for me to qualify for my loan but he bent over backwards to help me out and was very calming and very fair with my trade in. He is a very kind man and the best salesman I have ever dealt with. The whole team over there at Watertown Ford was unbeliavable in their roles and from someone that has dealt in technical support and service I know great service when I see it. I got a 2010 Focus which is what I had my eye on going in there. In 4 hours I was in and approved, got the plates/reg transferred a detail sticker and gas and have the new car and can get to work tomorrow. They have my business for life and I appreciate all that Al did in helping me today. Highly Recommended and 5 Strar Service. Thanks so much guys!

einsanic

Jan 25, 2012

Al was very helpful and went along way trying to locate the car I wanted. He is a straight shooter, honest and friendly. I would highly recommend working with him.

cfamadas

Jan 23, 2012

I received good sales service and great pricing from the dealer. They were easy to work with and followed up after the visit. I haven't bought a car yet from the dealer but would recommend them and would go back.

rsampson

Jan 21, 2012

I needed a new car and went to Watertown Ford. Mr. Albranson showed me some autos and explained things very friendly and knowledgably. He gave me his business card and I went home to think about it. The following day I returned to see him and I purchased a New Ford Focus at what I believe was a great price! So far, I am very happy with my new car and the great service I received from Mr. Albranson!

dboerner

Jan 20, 2012

Although my husband did most of the work, my experience while looking at the vehicle and then purchasing the vehicle was quite pleasant, despite that fact that I had two kids with me. Al kept the meetings quick and simple. I appreciated that.

cmam

Jan 13, 2012

I was pleased with the interactions with Al. He was kind and professional. He understood what we were looking for and helped us get a car for a price that worked for us. He even treated us to some food while we waited. I'd recommend working with Al.

Erik_A

Jan 9, 2012

It might be a small dealership, but it is big on service. I had the privilege of working with Al to test drive hybrid cars. He was the perfect synergy of personal and professional. Confident and knowledgeable, but not pushy--he was a great ambassador of the brand while making me feel that I was a valued customer. His follow through was second to none and unlike my experiences at other dealerships, I felt that I was a friend, not a dollar sign.

nfergus

Jan 4, 2012

Everyone fears car dealers. I certainly do. But I needed a car. So I went to the nearest Ford dealer ... and had a really good experience. Al Abramson is the antithesis of the brash, pushy salesman of your nightmares. Either he really is candid and sincere or he is fantastically good at seeming that way. We test drove three vehicles, honed down what it was I was looking for, and then closed the deal within my target price range -- all inside three hours. His colleague Matt McCarthy even made the paperwork painless. Something I'd been dreading ended up being fun. And not a flicker of buyer's remorse on the way home.

srduby

Jan 4, 2012

Al is very conscientous. He is knowledgable and asks good questions to find the right vehicle. I would recommend him to my friends if they were buying a car.