Used Cars for Sale at West Broad Honda in Richmond, VA

honda

Oct 31, 2016

Matt was very friendly and professional. I would say he provided the best customer service I have received since I bought my first honda in 2011.

Samuel Norris Loving

Oct 29, 2016

We had a really great salesperson very helpful in every way !!! I would recommend the sales person to my friends !!!! Very knowledgeable took time and explain things we not up on technology !!!! He said come back as most times as we need it he would help us !!!

willard mountjoy

Oct 28, 2016

Great (love the "Shuttle" service!This was a recall from Honda & it was handled promptly and professionally!Thanks!!!

Fyrcaptain

Oct 27, 2016

Yvonne was a pleasure to work with on my recent visit to the West Broad Honda to have some routine service work done to my 2012 Honda CR-V

Gail Thurston

Oct 26, 2016

Repairs were completed in a timely manner. Very professional and friendly.

Deborah

Oct 26, 2016

Great job, Honda! Especially my friendly and experienced service representative Mr. Bun and those who made swift work of the necessary 1 and 2 B Maintenance (30,000) plus a repair of a broken fog lamp. Plus good coffee, clean quiet waiting room, clean restroom, and outside benches on the hillside with grass and sunlight. Very happy! Thank you!

Jennifer Kane

Oct 23, 2016

Brett Howell was great! Made the process pleasurable, and very easy. We were very pleased with him and West Broad Honda!

Lake Gal

Oct 23, 2016

The salesman was a pleasure to work with and very knowledgeable. We met on a price acceptable to both parties quickly and there were no last minute surprises when we met the finance man.

killianconrad

Oct 23, 2016

Service dept did a great job, line was moving, everyone was nice and helpful. They made sure I got the best deal possible and I did. Thanks, will come again.

Mark Gillis

Oct 21, 2016

Good experience. The experience was good. The questionnaire sucks I wont do any more

Hspangloak

Oct 19, 2016

Great place made the buying experience easy and fun. They had everything I needed and helped with the things that make the experience less painful.

AnnG75

Oct 17, 2016

My experience was great. Olivia was very helpful and knowledgeable. I was very impressed. She made me feel really comfortable. Treated me just like family! Mr. Irons was also a pleasure to work with. You have great team at West Broad Honda.

Autumn Sullivan

Oct 17, 2016

The 3 gentleman I worked w/ were all fantastic. From initial contact to driving my new car off the lot, it was an amazing experience!!!

Sharon v Gorman

Oct 14, 2016

We've always received good customer service at WBH. Buying our new car was no exception. The salesman was not aggressive, and the office manager excellent.

Elizabeth Daniel

Oct 13, 2016

Great service, professional Service Team. Just bought my second new car from them. They really cater to the customer!

Tavarres09

Oct 10, 2016

Phil Noel made the experience personal. He asked what I was looking for, what I liked, and went from there. He knew my budget and stuck with it.

Lori

Oct 8, 2016

My entire experience with West Broad Honda was excellent. My salesperson Phil Noel and the Finance Manager Conrad Irons were very professional and knowledgeable, they made the financing and transaction of purchasing a car very easy and had the deal done so quickly that I was surprised and at awe that I was sitting in my new car to drive it off the lot. Great dealership and wonderful service!

honda

Oct 7, 2016

Did not have to pay car under warinty. Great car I would buy this car again. Sales person was great I can call now and get information about car now long after sale.

William Hearn

Oct 5, 2016

Tim Higgins was great! We love our CR-V EX-L !!!!

Nise0372

Oct 5, 2016

Came in just to look, but I was shown a vehicle that met all of my wish list items and even a few extras. The numbers were great and I drove away in my new car.

Greg crawford

Oct 4, 2016

Our sales agent was very professional and friendly. He was patient in answering all our questions.

Laura Jones

Oct 4, 2016

The staff was very friendly and helpful, and made my experience enjoyable.

Eddie

Oct 4, 2016

We purchased a new 2016 Honda Odyssey at West Broad Honda. Buying experience was very good. Had spoken with salesman via email and telephone prior to coming in and test driving vehicle. Vehicle was out front waiting on us and salesman was ready to go over features and get it on the road. Sat down discussed price, which there wasn't much of a discussion because we had already had the online price quote which was well below any other competitor. The only draw back was it did take a little extra time to get the financing finished due to the fact that it was Friday night, the end of the month and 4 or 5 others purchasing also. This was not a huge deal just worth mentioning.

Megan

Oct 4, 2016

Thank you, WBH, for making the lease of my third Honda fun & easy. Marcus was awesome, and I love my new Accord. Thanks!

Henrietta

Oct 3, 2016

I was looking for a specific color and finally Honda made a 4 door in this color, instead of only being in 2 door vehicles. Also looking for a heavier auto and the Accord fit the bill. Dealership didn't have the vehicle on the lot that I wanted, so they brought it in from another city in VA.

Warren Koontz

Oct 2, 2016

Good experienceI do not like this review process. It should be a simple process, with a written review if one has a complaint

Seetarama raju

Oct 2, 2016

Customer service was good as always at this dealership

Linh Taylor

Sep 30, 2016

My service advisor, Scott is always courteous and professional. I trust him to get my car properly serviced.

FRANK

Sep 29, 2016

I initiated this car buying process with COSTCO's discount car buying service. West Broad Honda made the rest easy. I worked with a sales consultant who placed no pressure and avoided any sort of car sales gamesmanship. I am very happy with my new Honda and I believe I paid a fair price. All in all, it was a great car-buying experience.

brandi69

Sep 28, 2016

took my new van in for it's first service. there was a line when I arrived but they got me in and out in the amount of time they said it would take. so far I'm satisfied and will return for my next service.

Happy Customer

Sep 27, 2016

My husband and I were looking for a used car. Our salesman Rob was awesome. He let us look around, provided us options and answered our questions without giving us the hard sell. We found a Honda Accord and couldn't be happier with our purchase. With two teenage boys we will definitely be back to see Rob in the near future.

Bignastynatedogg

Sep 27, 2016

Olivia was s great salesperson no pressure very professional and incredibly helpful. She made the purchasing process much easier and less painful. Would definitely recommend

alan f

Sep 26, 2016

My son and I came in looking to lease a Honda HRV- EX. We met our salesman Alberto on our initial visit, who did an excellent job answering our questions, helping to discuss and work out some details, followed up with email and telephone calls prior to us coming in to finalize the deal. it was a pleasure to work with everyone there, and our experience was very positive.

Zorica

Sep 21, 2016

West Broad Honda is the place I trust. Even I come for oil change, they check everything. Good job,

salihyilmaz

Sep 21, 2016

I always get my Honda serviced at West Broad Honda, They always good take care of me. Exceptional service. One of the service manager Denny makes me feel home. They always keep their promised time. I would not go any other dealer for my car needs.

Tracy&John

Sep 20, 2016

They were very nice and friendly felt like I knew them.forever.They were honest and.thorough I really enjoyed working with Ms Olivia and Mr Conrad. Thanks so much I'm really enjoying my Kia

Stacey

Sep 18, 2016

From the beginning; Oliver and Conrad were very professional and kind. I will recommend them and West Broad Honda to others. Thank you for the awesome experience.

Joe Johnson

Sep 15, 2016

Excellent information provided by Mike McMillan. All questions answered, very informative. What more can I say to give you enough characters to satisfy this questionnaire? Don't demand more info than the purchaser wants to give!

maureen hall

Sep 12, 2016

Rudy was very professional and helpful. We had just been in an accident and our car had been totaled so we were in the market for a new car. He was a 10!

Beverley Blackwell

Sep 11, 2016

I came in for an oil change and tire rotation arriving at the dealership at 7:30 a.m. Even at that time there were at least 20 cars in front of me. However, the clerks moved the line at an amazing pace and 10 minutes later I was in the lounge waiting for my husband to pick me up. I had another appointment and chose to come back later in the day. Matt who helped me in the morning called me at 11:00 a.m. to let me know that my car was ready but I could pick it up anything before 6. When I came in at 2:00 p.m. the pick up process took all of 5 minutes. Loved the service and how friendly everyone was.

Pam Bryson

Sep 8, 2016

Cannot say even one negative thing about the whole experience.

Bob

Sep 8, 2016

Was quoted a wait time of 1 to 1 1/2 hours and the car was finished in 1 hour. Great

MaryP

Sep 6, 2016

Excellent sales support at West Broad Honda. Dave Moody and Brett Howell are great!

RITA JORDAN

Sep 2, 2016

Very kind,patient friendly. I was very comfortable while i waited for my car.I was given a ticket to get a free snack while i waited. Russ has helped me in the past he is always bubbly and keeps me laughing. Scott was very thorough when going over service recommendations i'll need down the road he explained everything to me.

Julie Carter

Aug 29, 2016

Better than last time because I was not told that the online appointment system does not work well. I was much happier this visit than the last.

Lisa Bullock

Aug 28, 2016

I purchased a vehicle from West Broad Honda. They told me they had extensive powertrain guarantee .this is untrue I feel like my car was not inspected properly every time I turn around there something wrong with the vehicle .the first three months of my purchase the car begin to have engine problems .I'm still paying on this vehicle . West Broad Honda lacks integrity in customer service .My email :chavades13atGmail.com Also I talked to the Head sales manager he was rude and nasty. Then I took steps to talk to everybody over there . The general manager never returned my call . by the way my car is supposed to be certified pre-owned vehicle .the best money can buy .they're not telling the truth about the pre certified vehicles I feel like my car was never inspected.

Heather

Aug 22, 2016

I love my new Odyssey. I was trying to decide between the Toyota Sienna, which would be an upgrade to my old one, or a Honda. West Broad Honda sold me a new Odyssey.

Janelle913

Aug 20, 2016

Great experience- the whole team worked hard to get me the exact vehicle that I wanted. I hope to have this car for a few years, but I know when it's time I'll be buying from West Broad Honda again.

Kdub

Aug 20, 2016

Tell Rob Ramer that the "tiger" sent you! Make him work for it, and he'll give you a good deal :-D Nice cat, fair.All the best! Kdub

Chuck Stewart

Aug 17, 2016

I don't understand why it takes 4 hours for an oil change (this is my first experience with WBH),. What about any express lane foe an oil change only. Will say the people there were great...professional and welcoming. Do like my 16 Accord.

Bethany Gordon

Aug 15, 2016

Everyone we worked with at West Broad Honda especially Mark Stigall and B.J, were super helpful and knowledgeable. They really made the car buying experience simple and worry-free.

Timothy Carter

Aug 9, 2016

My family has purchased 5 cars from Page Auto Group since 1999. Most recently a Pilot for my mother from West Broad. We went back bc our family needed a van and the certified one we wanted was listed as the worst deal out of 23 deals in a 75 miles area around the 23228 zip code. They confessed that they paid too much for it but wanted to hold onto it for a while to see of they could sell it for at least what they paid. Now I completely understand that. But then again we have been loyal customers for almost 2 decades! The way I saw it, they should take a loss on the poor investment so they could keep the business of our family. They wouldn't budge into the normal price range let alone a good deal.We said ok, lets see what other vans you had. They brought us another one very similar NON CERTIFIED vehicle they said had just come in. We got in for a test and noticed it was pretty filthy. Trim that looked to be easily reattached was hanging off dirt was in every crevice it seemed. When you opened the doors and back hatch there was dirt all in the parts you don't see unless opened. It was so crazy even a PENCIL was stuck in the steering column. We got back and said it ran well but it was pretty dirty and we assumed that so since it had "just" come in to the dealer it hadn't been detailed yet. The goof looked right 1st me and said nope it is ready to sell and of there are concerns he would forward that to the manager in charge of that department. They literraly tried to sell me a dirty piece of crap. To make things worse the price range that made this a normal reasonable deal included the vehicle still being in good condition. This can was far from that. It was such an insult we drove to Williamsburg Honda who immediately treated is like we were family and loyal customers of almost 2 decades. It was clear they wanted our business and gave us a GREAT deal. NOT a reasonable or good deal but a great one. In fact it was even a certified Honda.5 cars from Page Auto since 1999. 3 of which were brand new. Now it's all in the past. I have left out several VERY insulting comments that were made by both the sales rep and the sales manager who was horrid and even raised his voice when we said we may write Mr Page bc of what was said by his sales rep. It was an atrocious experience and I will no longer be visiting Page Auto Group while those employees are there.The Sales Rep was named Tim.

LGwinn

Aug 3, 2016

The work is always exceptional and is performed in a timely manner. I only work with Matt. He is respectful, kind, takes the time to explain the work completed and answer any questions. After having dealt with 1 service rep that reprimanded me as though I was his teenage daughter, I almost gave up on West Broad Honda. Matt not only won my trust back, but my loyalty to this company. The quality of the work is consistently superior, and now the manner in which the service department is represented is of equal caliber.

Chester Holly

Aug 1, 2016

Service excellent. Salesman courteous & knowledgeable. Answered all of our questions. Whole transaction easy and enjoyable

bwaters1521

Jul 30, 2016

I appreciated that the sales person did a great job listening to our requests and needs rather than focusing on how much we would spend. We were able to get a test drive quickly. The sales person was very knowledgeable about the vehicle we we looking at and the differences between the class levels of the vehicle.

Angie

Jul 29, 2016

I was very happy with the reasonable, no pressure buying process that I had with W Broad Honda.

TarasWorld

Jul 29, 2016

I submitted an inquiry for a new car purchase online to multiple Central Va. Dealerships.... All responded promptly with a range of prices. I actually took a couple of days and visited all dealerships.... Now keep in mind I had done my research, I had a price, vehicle, and the features in mind and by more than a mile West Broad Honda with the help of Marq (with a Q) Mckenny along with the FAMILY of team players did an Amazing Job helping me to make that happen. I purchased a new car with straight toward pricing, Great Customer Service and FAST financing and delivery. ... I am so pleased and will be recommending West Broad Honda along with its team to as many people as I speak with.

bp123

Jul 21, 2016

\price was to our expectation.staff very friendly.All paperwork finished in cohesive and timely manner.we were out of the door with our new car in less than three hour.

Debra Williams

Jul 20, 2016

Service tech was helpful and friendly. Was knowledgeable and professional.

Jeffrey Keil

Jul 20, 2016

I took my 2012 CRV in for an oil/filter change and realized that I needed for new tires. The service Rep was open, honest and showed me what needed to have done. I stayed with the car and after around 3 hours the car was ready. The repair cost for the car and tires was reasonable without being excessive. eff

snow241

Jul 20, 2016

Very pleased with all persons involved in lease at West Broad Honda. Mike Mcmillen,salesman, was able to get the 2016 Honda Accord that I wanted. I have gotten cars from Mike for some time and he is wonderful to work with. B J Burton, finance person, was very professional.

NCISNUT

Jul 20, 2016

In the past I had a very upsetting experience so I was a little apprehensive about how I would be treated. I had a very caring and attentative service rep. this time. He had me out of there in less time than quoted. He was friendly and informative. Restored my confidence in this dealership!

Lisa Self

Jul 19, 2016

We had a good idea of what we wanted when we got there. Brett Howell helped us and was very knowledgeable and very helpful and very friendly. It was a very pleasant experience. We will certainly recommend him and your dealership to others.

Lovemyhonda

Jul 19, 2016

My husband and I had a very easy transaction with the purchase of our New 2016 Honda CRV. The salesman (Brett Howell) who assisted us was spectacular and very knowledgeable. I highly recommend this dealership and would buy from them again. Thanks West Broad Honda, so happy to be apart of the Honda family.

J. Carter

Jul 18, 2016

I had a wonderful experience when purchasing our Honda accord at West Broad Honda. Mark Stigall was very professional and efficient when working with me. When not available to the phone, Mark would get back to me in a very timely manner. Very impressed!I feel that the routine service on the car will go as smoothly as the purchase and I can count on Mark to meet any needs I might have in the future.

Richmondgirl

Jul 18, 2016

Yvonne Watson was exceptional in her approach and service delivery. Made the experience so easy and kept me informed along the way. Thank you Yvonne!

Arleen Mansfield

Jul 15, 2016

West Broad Honda has earned my trust and confidence as the best Honda dealership in Central Virginia.Outstanding sales and finance staff that were down to earth people.I was never pressured or rushed to make my decision. While we shared some good humor,our salesperson answered all of our questions and handled the entire transaction with the utmost level of professionalism and customer care. If you are in the market for a Honda in Central Virginia, West Broad Honda is HIGHLYrecommended.

GB Vaeth

Jul 13, 2016

Went in for oil change. Noticed I needed inspection at time of paying but apparently it was too late to pull car back in for inspection.

Julie

Jul 11, 2016

Great experience, as always. My family has bought several cars from WBH and they match prices from other dealerships and are always eager to assist any needs you have with a new car.

Dan

Jul 9, 2016

Great service - Danny was exceptional....................................

Tony

Jul 6, 2016

Very responsive to our needs for some unscheduled work

Caitlyn

Jul 5, 2016

Mac helped me a grear deal with my first new car purchase. He was extremely patient and flexible with my ideas and plans and took plenty of time to get me exactly what I wanted. The facility was very well maintained and Mr. Burton the financial gentlemen was also very helpful. I have never bought a new car- nor owned a Honda but providing that the brand lives up to expectations I will be a returning customer!

C childress

Jul 1, 2016

Very pleased with my new Accord and this was my 1st service and service was great.

Whitney Swing

Jun 29, 2016

It has been a couple of days since my purchase and I absolutely love my new CRV. Rob Ramer my sales associate took great care of my overall experience at west broad Honda. Ive always had a Honda and will continue to. Thank you!

Mjbay

Jun 29, 2016

Dane Kysor is the most knowledgeable salesman I have ever dealt with. That is what sold me on this vehicle. Really wasn't sure I was going to buy a car but after taking a test drive I was sold.

Rob

Jun 28, 2016

The sales staff at West Broad Honda let the car sell itself. No pressure, no tactics, no gimmicks.

Hondamom

Jun 28, 2016

I had an appointment at 7:30 am. I had multiple services done on my vehicle. I was in and out in an hour and fifteen minutes. Sales Associate was friendly and helpful. He also looked into an additional issue that I was having with my vehicle. A very good experience.

Ann

Jun 23, 2016

Was waited on immediately. All service was explained in advance. Replacement of driver side airbags was ordered - not offered at my dealer in San Antonio. Waiting room was very clean and user friendly with electronics. Staff checked on me during my wait. My Honda truck was delivered to me after it was washed - very grateful after long hard trip from Texas.

John L.

Jun 23, 2016

I had an oil change and tire rotation done on June 18, 2016. It was Mr. Ban Bun who greeted me and took care of everything professionally.

Jane Cox

Jun 21, 2016

Was able to get an appointment within a week - was checked in on time and wait time was good, especially for a busy morning.

newcarlady

Jun 21, 2016

West Broad Honda and Mike "Mac" McMillen were top notch!! We felt so comfortable walking in. Tim, the finance guy, made sure we understood everything we were signing for and purchasing . The little kids place is genius! The whole team made us feel like we weren't just another customer. My husband and I are very confident in West Broad Honda and would recommend them to anyone! Thank you for making our first new car buying experience and great one!!

Salih "Sonny" Yilmaz

Jun 19, 2016

I love coming to West Broad Honda, They always take care of me and make me feel very comfortable. They make the service as promised and on time. No Hassle. I bought my Honda from Saul and he always keeps in touch and make my service needs easy. Service manager Danny is awesome.

Tlbrewer

Jun 17, 2016

Phil Noel and Conrad Irons are absolutely great at what they do... They got me in to a great vehicle and the service was outstanding. My credit is not great and they still got the job done

Don Smith

Jun 13, 2016

Ryon Wilkinson gave me fantastic service and fantastic help with my computer records. Thank you and West Broad HONDA is the VERY BEST.Thank youDon Smith

Gigi

Jun 12, 2016

Tim Cartwright guided me through the purchase of an extended warranty. He explained to me what the warranty covered.He informed me that my next oil change would be free. That was very nice.

Milena Horan

Jun 12, 2016

Everybody was extremely helpful and understanding with a situation in was in. I had my car inspected and picked up on time with no issues. Thank you west broad Honda service crew!

Tony

Jun 11, 2016

Excellent staff with great facilities. They always seem to want to do the best job possible.

C Middleton

Jun 11, 2016

When I arrived at the dealership I was greeted by Mr. Saul Kazdal, he greeted with a big smile and a pleasant persona. He was very knowledgeable about the product that he was selling. Not once did I feel pressured into making a purchase. When I finally decided to purchase my car he always kept me abreast of what was going on during the process. We shared small talk about various social topics.Mr. Iron was very pleasant, informative and efficient about the whole financial process.

Momw2

Jun 10, 2016

In for an Oil change, seemed very busy was assured it wouldn't be too bad. Have prepaid service agreement so easy in and out.

Janice Hassell

Jun 4, 2016

working with Melissa, while dealing with my Takata airbag issues, was seemless. She was very knowledgeable about the problems, was able to get me an appt for a rental quickly, kept me informed along the way and then gave me a timely appt to FIX the problem when the part came in. The service dept is always friendly, well staffed and efficient. The lounge area is always clean, somewhat quiet (not all listen/adhere to the "no cell phone" rule) and comfortable.We will be looking at a new CRV in the fall of 2017 and will definitely purchase from there.

beapea

Jun 1, 2016

We submitted an online inquiry about an Accord & John Snyder was prompt with his response. After several emails (mainly questions on our part) we made the hour trip to West Broad Honda & within 2 1.2 hours we were driving away in our new Accord! Everything regarding the transaction was up front, no dreaded back & forth to "check with the manager". After the purchase was completed John took the time to program the Bluetooth feature & explained other numerous features of the car. This is our second purchase from West Broad Honda & can't imagine going anywhere else!

RuthandPaula

May 31, 2016

Marq Mckenney was exceptional and explained everything in detail. He listened and showed a great amount of respect for me and my daughter. He was knowledgeable about the Honda CR-V and worked with the finance department to give us a good and reasonable deal on our trade-in and new 2016 purchase.Thank you for making this a pleasant experience!

Mary2

May 31, 2016

Conrad and Olivia were wonderful. They walked me through all the needed steps to purchase my car. Their knowledge an understanding has been great. To have people take the time to explain things and walk you through all the necessary steps is a good feeling. They both have been so friendly an helpful.

Anonymous

May 30, 2016

This visit was just routine service for the most part - state inspection, oil change, tire rotation - but prompted by a small oil leak. The leak was due to a loose drain plug, so easily fixed. Upon inspection, it was determined that the tires did not need rotation so they did not do that. The remaining service was at no charge since the car was bought here. However, all the folks in the service area were great and very helpful. It's why we keep returning for new cars and service. And when we bought the car here (our fifth from West Broad) a year ago, the process was expeditious and no hassle.

A. Graham

May 29, 2016

I would like to thank Andy Feliciano for giving me a great experience in 5/25/16. He was friendly, professional, helpful, and knowledgeable. He answered all of my questions and was just a joy to deal with. He wasn't just concerned about a sale; he was genuinely concerned that I got the car I wanted. I was very pleased with West Broad Honda. I also enjoyed meeting with B.J. in Finance. He was very pleasant and courteous. If you want a Honda and great service come to West Broad Honda!! You will not be disappointed. Great staff, great service!

apmcg

May 29, 2016

Mark was a pleasure to work with. He was helpful and knowledgeable. He took time to show me the car and all it's bells and whistles and how they worked.

Satisfied buyer

May 26, 2016

I had a very positive experience with the salesman, Marq McKenney, who was so patience with me as I decided exactly what model I wanted. I changed my mind several times! I did not feel pressured or rushed in my decision. He was very knowledge about all models I looked at. I had not looked forward to buying a new car simply because I would have to deal with a salesperson so I was glad to have happened upon Marq when he opened the door for me as I walked in the showroom.

Mary Anne Stone

May 25, 2016

Mark was wonderful, Steve was great would highly recommend West Broad Honda.

Marykjr

May 25, 2016

JT did a great job of listening to what what was important to me in a car and focusing on those features. He was low pressure and gave me time when I needed it. The rest of the team were friendly and helpful. Financing was great and got me a good interest rate. I'm very happy with my new car!

Td755

May 22, 2016

Scheduled inspection and oil change handled with dispatch.They recommended an alignment which was also done in a timely fashion. Blah blah blah blah blah

Trish

May 21, 2016

Quick and easy service -to have my car inspected. I appreciate that.

Satisfied Customer

May 17, 2016

Very pleased with my experience!! I would definitely refer family and friends to this delearship for service or purchasing needs. And I will return for the same.

CathyK2016

May 13, 2016

My wait for service was reasonable. Ban was easy to deal with and went out of his way to work with me. I called for an appointment and my needs were met.

V. David

May 4, 2016

Everything went smoothly. Although I dropped my car off and headed to do errands it was ready before I ever finished my errands.

no

May 4, 2016

The salesman was very detailed in providing information on proper use of car, negotiated appropriate discounts while delivering a quality product. Great teamwork between sales and finance, when new sales financial counselor was too busy, used car financial counselor willfully assisted with an expedited process for us!!

Vo

May 3, 2016

Brett was really great and friendly sale rep. Tim was great financial officer. Ed was also great manager.Great customer services.Overall. Thanks so much for all their help. I will definitely recommend this dealer to my friends and families and definitely come back for my next car.

kcpark

May 3, 2016

It was very pleased to me at West Broad Honda. Since I bought a new car, this is the third time visiting. They are always friendly, but especially good as well as rapid at this time. A lounge where I can enjoy free Internet access, a coffee and a donut is always pleasant. They finished the job sooner than expected time so that I could make a lot of personal time. Thanks again, Danny Crews.

Lisa

May 2, 2016

I always get the best treatment and service at West Broad Honda. The Saturday hours are important to me since I work during the week. This time I just had my tires rotated and balanced. The service was done in the expected time. When I left the dealership, the tire pressure sensor came on so the pressure is off. It isn't a big deal, but I'll have to check the tires. This check should have been done during service.Thanks,Lisa

IRENE GOINS

May 1, 2016

Always receive excellent service from West Broad Honda.

Lovinme22

Apr 29, 2016

I just really want to think Andy Feliciano for all that he has done for me. From day 1 he has been there for me and my questions ans concerns and I want to Thank him big time for all he has done. Sigue haciendo un gran trabajo. -Monique Jones

Anniestew

Apr 28, 2016

Kevin was very helpful and thorough in helping me determine which vehicle I wanted. My 2014 Accord was totaled recently and I wasn't sure if I wanted another Accord or CR-V. After a test ride in the CR-V, I decided I wanted an Accord. My first choice was silver with black leather interior, Kevin was able to locate one at another dealership very quickly. As a result of the accident, I have a concussion. Kevin was unbelievably patient and helpful in accommodating my condition while helping me with my purchase. He went above and beyond throughout the process.

Harry1954

Apr 28, 2016

Right now I'm waiting to see what they are going to do about a sharp place on the passenger seat and it has a hole in the fabric. They don't seem to know what to do. Have not seen this before. I want the piece fixed and a new cover put on!!! Wanted to know how long I had had the car. Told them I just got it on Monday.

Saranya Kota

Apr 27, 2016

The complimentary snacks aisle was empty and would be nice if they were stocked.

Kathy MacIlwaine

Apr 23, 2016

Excellent service, as always. Thank you West Broad Honda. Matt was my service advisor. He's great.

HondaLover

Apr 23, 2016

I bought my Honda Civic here in 2008 and come in once year for a state inspection, oil change, and any scheduled maintenance. Work is always completed in a timely manner; the employees are friendly and know their stuff. Any charges are clearly explained by technicians and paperwork. I'll continue my association with West Broad Honda and will probably purchase my next car here.

Karen Gross

Apr 20, 2016

Got a State Inspection and an oil change. Only had to wait an hour! Love the service at West Broad Honda!

RN1967

Apr 20, 2016

As always, the service was superlative ! Service delivery time was very timely. All preventive maintenance was performed. Yvonne , my customer service rep. was very courteous, informative, and completely knowledgeable. A thoroughly world class experience. Thanks

katydid

Apr 17, 2016

ALWAYS HAVE HAD MARVELOUS AND CONSIDERATE TEAM and have never had a problem not solved with personal and very thoughtful consideration for all his clients.Superb employee!!

Sportsnut66

Apr 14, 2016

The service agent was excellent concerning what I needed to have done to my car. Thorough and complete with the changes in personal informations and the 10 percent discount on work done. Jeff Keil

Rashmi Dhansinghani.

Apr 13, 2016

Excellent service. Great job. Russ Morris was very professional in his job had explained all the details. Keep up the good work.

Fran

Apr 13, 2016

I felt like I got a good deal and Dane the salesman could not have been any nicer or efficient.

Jack & Bettilee Kay

Apr 12, 2016

My wife and I were down sizing from our loaded Buick Regal. We were treated well by all from first contact by John Snyder via email to in person . We looked and loved the new CR-V. Chose it over the Forester and Equinox and Encore. The price was very fair. We always get a good deal when we trade and buy. This time was our first at Richmond Honda and we were very pleased. The discount and trade value were exceedingly fair. The mgr, Ed, wanted to help us and we stopped shopping at that offer. We traded on the spot and took home the new car. Now if we can only figure out the tech savvy items on the car without wrecking, we will be truly happy customers.

Mary

Apr 12, 2016

They were timely, clear and responsive to my questions. I would have benefitt from access to a shuttle but I used Uber instead. Thank you.

Darren Painter

Apr 11, 2016

Rob Ramer, our salesperson was patient and very knowledgeable. He went above and beyond to bring the vehicle out to my work so I could test drive it. I really appreciated that and it led to my buying decision. He did a fantastic job and I will be recommending him to my friends who are in the market to buy a new Honda.

Jim Griffith

Mar 23, 2016

Saul is an excellent Sales Consultant. He made the buying experience a pleasure. I will recomend him to my friends.

HC

Mar 23, 2016

They always take care of me for any service issues I have and are so very nice, whether it's on the phone or in person. I'm always comfortable with asking questions.

Wales4me

Mar 21, 2016

Went in for my 1st oil change. Everyone I interacted with was both welcoming and professional. Enjoyed the "Quiet Room" while I waited enjoying my first coffee of the day "on the house." Thank you West Broad Honda especially Yvonne.

Tiffany

Mar 21, 2016

This is the second time purchasing a vehicle from west broad Honda. They are always nice and willing to work with you. With this recent purchase I am in love with my vehicle. My only problem was when my car was washed they scratched the tent on both back windows. When the sales person found out she told me they couldn't fix it and I would have to get it fixed myself. Other than that my overall experience was great! I will buy here again and refer others.

Floyd Booker

Mar 19, 2016

Excellent, professional and expedient service!! I took it in for a routine oil change. Waited approximately 40 minutes and they were done. Enjoyed the free coffee and donuts too. . I highly recommend West Broad Honda for purchases and maintenance . .

John Patrizio

Mar 18, 2016

Great experience! Good price, great process, awesome car!

Deborah

Mar 16, 2016

Everybody was helpful and professional. However, Mike McMillian was superb. He listened to me then took me to the perfect car. Thanks, Mike!

GM

Mar 13, 2016

Short version. I have a 2012 Civic with 25000 miles and have engine problems. Honda is not holding themselves accountable and they did oil changes.

Steve Huff

Mar 11, 2016

When setting up appointment online, it is not mentioned that the customer must drop the car off for the day. I brought car in for a safety inspection, and was first told at the dealership that online appointments were for drop off only. Fortunately, they had time to "squeeze me in" so that I didn't have to wait all day for the car.

Lee Rice

Mar 10, 2016

My car was serviced very professionally as it had in the past.Lee Rice

RMAccord

Mar 10, 2016

My 2007 Accord has been serviced only at West Broad Honda. Service personnel have never failed to be friendly, professional, prompt and communicative. This is the most reliable car I've ever owned; however, should I decide to replace it, I will definitely buy from West Broad Honda.Kudos to a great staff, both sales and service.

ginwya

Mar 8, 2016

I went in at 1 PM for an Oil Change. Not knowing what to expect. I was out by 1:45PM. That was with out an appointment just driving in. I would call that exceptional service!

none

Feb 29, 2016

Rudy was great. He did exactly what he said he would do, on time. He made buying this car so easy. I love my Honda Pilot!

Jamie Wagstaff

Feb 28, 2016

Excellent service and prompt. Rice was good. Waiting comfortable, restrooms clean and a variety of snacks.

Shanita Johnson

Feb 26, 2016

Andy Feliciano and Conrad Irons were excellent! They did a very good job in helping me to get approved for a brand new car.

salihyilmaz

Feb 26, 2016

They always makes me feel welcomed, and provide great services, my experience started with Saul when I purchase my car from West Broad Honda and it has been a fantastic journey ever since.

Tamara Johnson

Feb 24, 2016

Excellent!!! friendly, courteous, and expedient. Customer service was truly refreshing.

Thomasina Baylor

Feb 23, 2016

The wait for getting my oil change wasn't long at all. The staff was very polite and courteous. I have and will recommend others to visit West Broad Honda

Lanny Butler

Feb 19, 2016

it was very quick and the service rep was very pleasant and helpful. She explained the status of service and future services that will be needed.

Sean

Feb 15, 2016

My experience at Weat Broad Honda was a very good one. Alberto was very accommodating and did not pressure me at all to purchase my vehicle. He was easy to contact and very quick to respond to my messages. I hope the next time I buy a vehicle, Alberto will be there.

valhill525

Feb 15, 2016

The technician was friendly, he was knowledgeable and caring. The waiting area was nice & clean. This was a complimentary visit after my November purchase, so I did not pay anything, which was great.

Peter Rippe

Feb 10, 2016

I had a morning appointment and said I would wait for my car. The service person told about three hours, so I settled in to one of West Broad Honda's very pleasant waiting rooms. A little after an hour and a half, my service rep. came and told me that my car was finished. It runs and sounds like a new car... Thanks!

Stan

Feb 10, 2016

Glad I was able to get my car serviced before I had a full blown flat tire. Was in and out in an hour.

ED

Feb 8, 2016

I had an appointment at 1:30 and was on my way at 2:10. Efficient and very friendly! Melissa was very professional. She kept me informed throughout the process!

hondaowner

Feb 8, 2016

I have been bringing my Hondas here for service for over 10 years, and the customer service I receive particularly from Scott Taylor is top-notch!

HRVReady

Feb 8, 2016

I totaled my old car and was looking for a new one in a hurry (but I was picky!) Rob knew exactly what to show me until I fell in love with the HRV and when there weren't any in stock he found one at another dealership for me in only a few days! I am completely happy with Rob's exceptional service.

Jay

Feb 2, 2016

Came in for an inspection that I had scheduled online a month earlier. When I got there I was told that I hadn't scheduled myself as a "waiter" although I had hoped to have the work done in a couple of hours. Russ Morris said "no problem," and would see what he could do. Turned out that I was able to get everything done in the time that I had expected! Great service per usual; I appreciate all the good work that West Broad provides.

V. J. Salvo

Feb 1, 2016

I normally purchase a 2-3 year old Accord every few years. Marq Mckenney made my purchase from West Broad Honda the most positive car buying experience that I've had to date. Well done Marq!

Mary Anne Stone, Ram Fan

Jan 28, 2016

Every year I dread making the appointment to get my car inspected. This year you helped me make three different appointments due to the snow storm. Your staff was just wonderful and the inspection went just fine and I did not even have to pay because I purchased the car at West Broad Honda... You have done all of the work on my 2008 Honda Civic and I am so pleased with your service

2016HondaFit!

Jan 17, 2016

I traded in my old car and bought a new Honda Fit. I got a fair deal all around and Marcus Freeman was a pleasure to work with!

Lovinme22

Jan 16, 2016

I want to give agreat thanks to Andy Feliciano ....He was standiing right outside whenI pulled up and right as I walked up we were connected to each other like glue. His customer service was outstanding and I can't think him enough for making the impossible possible. Thank you so much Andy you're the best and a blessing... -Monique Jones

LM

Jan 16, 2016

This was my first time for service here. It was overall a great experience. The service staff were very professional and I was able to get my car back when requested.

Hondacivicgirl

Jan 16, 2016

Willing to listen to what the client wanted rather than pushing their agenda. Went above and beyond to get me in the right vehicle. Very friendly and helpful service. Car was great and they let me test drive multiple cars and test drive the same car multiple times toake sure I had the right one.

KM

Jan 15, 2016

I bought my first Honda (Accord--V6) in 2007. When it was time for a new car, I returned to WBH for a second Accord. I did not need to look at another car or dealership. The salesperson, Saul, was helpful in detailing the features and in preparing the car for delivery. Discussions about protections packages and financing options were helpful and pressure-free. I now have two Honda Accords (V6)--they are like twins, delivered 9 years apart.(I also have my 2007 car serviced at WBH. It still looks and runs as if it is new. Why go elsewhere?KM

Victoria parrish

Jan 13, 2016

Very pleased with the service on my car yesterday. Friendly service people and Personell and didn't have to wait very long! Awesome! Thank you!

Renita Yancey

Jan 8, 2016

Great Job thank you for your fast and friendly service.

Martha

Jan 7, 2016

Awesome service was received. Was in and out within an hour and got my car washed! Nice surprise!

Jodi Luhn

Jan 7, 2016

We had a great experience start to finish!! John answered all of our questions and was able to meet all of our needs.

J R Burns

Jan 5, 2016

The salesman was excellent. He was not pushy at all. We looked at several vehicles & discussed all options. He did a great job & im very pleased with the service & the vehicle! Go in & ask for Marc Vizina, he's a very nice young man who takes care of everything!

RTUZZO

Jan 5, 2016

THE DEALERSHIP WAS PROFESSIONAL FROM THE SALESMAN - ROB RAMER TO THE FINANCE TO THE MANAGERS. THE TOTAL EXPERIENCE WAS EXCELLENT. FROM COMMUNICATION TO PAPERWORK TO THE DELIVERY IT WAS ALL A GREAT EXPERIENCE.

Ron Tuzzo

Jan 3, 2016

A great experience with professional sales and management. I will buy more Hondas from WestBroad Honda.

Beemully

Jan 3, 2016

Even though we were from out of town, and this would not be buying a car here, we were treated great. We took an Odyssey out for a test drive with a salesman and he made sure we definitely "tested" it out, explained everything thoroughly and was generally just a nice guy. I would definitely recommend this place.

Felicia Butler

Jan 2, 2016

The entire experience was enjoyable, honest, sincere, courteous, professional and well-worth the 2-hour drive for service. John was an exceptional salesman that understood the importance of timeliness and excellent service. I would definitely buy from this dealership again specifically from John Synder. I have nothing negative to say.

Kathy Dillard

Jan 2, 2016

We purchased a vehicle that was showcased on the showroom floor and it is as spectacular as we expected. Our salesman worked with us to ensure we got the price we needed for the vehicle that had all the extras that we really wanted. There was no pressure, which was a tremendous relief, and having that time to think it over really helped us make the right decision for us after looking at multiple other new vehicle options. We couldn't be more satisfied. Thank you!

eahilton

Dec 30, 2015

Nice service but prices a little steep, like most dealerships. Sales department never works hard enough for my business. Overall a decent experience each service.

Richmond, Becky1234

Dec 30, 2015

My Honda Civic was making a vibrating noise and they were able to find that it was a simple adjustment and took care of it. They also did an overall check of my 2012 Honda and reported that all was in good working order. They also washed my car and vacuumed it for me, so it looked great when I picked it up.

Rob Thomas

Dec 28, 2015

Processed my purchase quickly and sales person was helpful with explaining the vehicle features. Worked with me to store vehicle since was purchased as xmas gift.

mhoganvt

Dec 22, 2015

John Snyder and everyone else I dealt with were top notch. No pressure to buy yet they provided multiple options. Other dealerships I had dealt with showed no in-between options on the cars, it was only low or high model. I was able to find what I was looking for here.

Vicki

Dec 17, 2015

Went because I had a nail in my tire. Unfortunately, they could not find the nail as it obviously had popped out. The service technician took lots of time and care making sure that the nail was gone and making sure that the air pressure in my tires was correct. Great job! The service writer, Yvonne, was also wonderful. Both employees had excellent customer service skills.

Alan Wentz

Dec 16, 2015

ALWAYS a great experience! Service and Sales best in Richmond. We drive our car extensively so we want to have service we can trust with confidence.

Jordan

Dec 16, 2015

I was a total space cadet and forgot when my appointment for my inspection was. These guys let me bring in my car-regardless of my absentmindedness. They also made sure to keep in the loop of what was going on with my car while it was there. Remove the nail in one of my tires and rotate the tires? Yes please, thank you for asking!Thank you so much!

GatorJim

Dec 15, 2015

My son and his wife had just returned from overseas missionary work and needed a second vehicle. I called several different brand dealers in Richmond looking for the best deal on a 2016 mid-sized vehicle. The folks at West Broad Honda were very helpful, particularly in light of me being in TN. Sales Mgr. Steve Prezioso and the Sales Rep Scott Anderson were great to deal with and brought in a car from another dealer since they did not have the color my son wanted on their lot. I liked the straight forward approach they took in dealing with me. They provided everything I asked for in terms of the lease details. They made the leasing experience come together very easily, for which I am grateful. Based on this experience, I highly recommend you consider West Broad Honda when you are in the market for a vehicle. And a big THANK YOU to Steve and Scott!!!

NKP47

Dec 11, 2015

I've been looking to get a new car for several months and have been in to look and drive different Honda models multiple times. My salesman Saul was awesome!! He is accommodating and always looking to make sure the customer has exactly what they want and need. He's up front and honest about the pros and cons (although there aren't many) of each vehicle depending on what you're looking for and he definitely knows what he is doing, the features of each model and the differences in each package. The staff doesn't make you feel pressured, is super friendly, helpful and knowledgeable. I would highly recommend West Broad Honda and Saul Kazdul for anyone's next vehicle purchase!

dc103

Dec 10, 2015

Service manager, Anne, ordered part made an appt, called me, took car and car ready in less than 2 hours. The service has always been good at WB honda. Also in sales Darrell and Mac are the best.

alabdulla

Dec 9, 2015

On a scale of 1-5 (5 being the best, I would give the sales team I worked with especially Mr. Dane Kysor a 10 !). But rather than going in circles trying to choose some words to say, please allow me to say from the heart: THANK YOU WEST BROAD HONDA.

Lynn1776

Dec 7, 2015

John took the time to show me all of the features on the car that I wanted, explained everything clearly, answered all of my questions, and was very knowledgable. It was an easy and stress-free experience to purchase a new vehicle.

Margo Ronayne

Dec 5, 2015

The service representative was polite, efficient and knowledgable about my vehicle. Gave me information for my next visit so I can be prepared for the cost for the maintenance due on the car. Thank you for the professional caring service..

Doug Acree

Dec 4, 2015

Alberto Noblecilla was a wonderful salesman. We couldn't have been happier with him. Very knowledgeable and thorough. We never felt pressured. The purchasing process was also very efficient.

JohnPoarch

Dec 3, 2015

I took my 86 Honda Accord to the service department to replace the passenger airbag due to the recent mammoth recall (I had the driver's side replaced in July, but due to the massive numbers involved, the dealership had to wait for passenger airbags). I had an appointment at noon. My car was ready and waiting to go by 12:20 - new airbag and all! Unbelievable!

Jay Ruehrmund

Nov 27, 2015

This was the 15th new Honda my immediate family has purchased from West Broad HondA in the past 26 years. I've been extremely pleased with every aspect of the our purchase. That includes our salesman, Mike McMcMillen, who gave us a very good deal on both a new CR-V and the trade-in on my existing car. I can't imagine ever going anywhere else to buy a car. I wouldn't hesitate to recommend West Broad Honda to family and friends!

Jolene

Nov 27, 2015

We brought our Accord Hybrid in for its first service appointment after buying the car here a little over a year ago (car only has ~5000 miles on it.) Even though we were past the one-year mark, they didn't charge us for anything. They changed the oil and filter, rotated the tires, did a multipoint inspection, and even did the state inspection, all for free. They finished everything in just a couple of hours, and the staff were super-friendly and efficient.

K.M.

Nov 26, 2015

Great car buying experience, first time buying a new car. Would recommend to anyone who is looking for a stress free purchase.

Cheyenne

Nov 23, 2015

I took my 2007 Accord into West Broad Honda for an airbag recall. My service advisor, Megan Simpson was very proffesional and a people person. My recall only took about 20 minuets for them to complete which was amazing since i had to go pick up my children from school. The customer lounge is very clean and comfertable and they have donuts and coffee to snack on. i am very pleased with West Broad Service Department and I highly recommened Megan taking care of you vehicle.

Kay Lynch

Nov 22, 2015

I just bought my new car from West Broad Honda. The experience was wonderful and everyone was extremely helpful throughout the process.

JW

Nov 18, 2015

Everyone was easy to work with and did not pressure me. Dane was great on the test drive in demonstrating all of the CRV's capabilities and features. They worked with me on price - overall a very good experience!

drs1995

Nov 17, 2015

W Broad Honda handled my advisory recall in a quick and efficient manner.The Service department is professional and friendly. Glad to do busineesss with them, again.

s

Nov 16, 2015

John was very flexible in terms of having the vehicle ready at the time I was able to finalize the transaction. It was a great experience

David Snyder

Nov 11, 2015

Always a good visit to get maintenance work done. The staff have been attentive and the waiting area is set up well.

jackie

Nov 10, 2015

I wasn't planning on buying a car .I was there for an oil change . My husband and I decided to look at new cars. We walked around and looked at cars. No one came and attacked us or pressured us. It was very pleasant looking at cars. I noticed that they had a sign saying they needed second hand cars. My year Honda. So we decided to ask to see how much the new car would coast. .They didn't push to sell the car . It was a pleasant time .Thank you Rob and Tim for getting me the best payment for my new car

hondahound

Nov 6, 2015

Service scheduled. Arrived on time, reasonable wait time, service completed, additional service offered, accepted, provided. Reasonable cost. Courtesy. Pleasurable experience. I'd definitely recommend West Broad Honda with all the above plus choice of a quiet waiting room, clean bathroom, and coffee/tea. Thank you!

Pete Guy

Nov 4, 2015

David Moody was very helpful as always. Danny was a very helpful service rep. and was able to accommodate my needs.

kelly

Nov 4, 2015

It was the quickest I have ever purchased a car. It got what I needed and when I needed it. Sales person gave me a full tour of the

4Theresa

Nov 3, 2015

I got the car I wanted at the price I wanted. I'm very happy with my new vehicle and can only assume that their service department will be as easy to work with as their sales department was.

Erin

Nov 2, 2015

I had a great experience. Everyone was very helpful and friendly

Regina

Oct 30, 2015

Brett and Barrington was great to work with on getting everything done. Brett was very informative and knowledgable. He actually set my radio channels for me and setup my phone. He went over all the features as we took a test drive. When I brought my new car back in for a protective coat, he met me to see if I had anymore questions about the car. I met with Barrington for the paperwork end of things and he made sure I understood all of the forms I was signing. I couldn't be happier with my purchase. Very Professional, love my new vehicle and the staff at Honda.

Cynthia

Oct 29, 2015

I had a late in the day flat tire and I was worried that there had been additional damage to the rim. I called West Broad Honda's Service Department and they agreed to help me right away. In less than an hour my punctured tire had been patched and the service department was able to confirm that I had no other rim or tire issues. Relief! Thank you for your quick attention to my concerns. I have used this location's service department on numerous occasions for years and I highly recommend them.

Holly Canfield

Oct 23, 2015

I keep coming back since 2002. Love my service guy (Scott) and he's always been on top of any questions/issues I've ever had. Recommended WB Honda to several people, some of whom have purchased and get service there.

LINDASPILOT0707

Oct 22, 2015

Dane and Ed was great to work with on getting everything accomplished today as pomised! Very Professional, love my new vehicle and the staff at Honda.LSEAY

Gran

Oct 22, 2015

My experience at West Broad Honda was exceptionally pleasant.The sales associate who worked with me was more than helpful in answering myquestions and was very knowledgeable about my selection. I would definitely recommend this dealership to others. Thank you for making my buying experience so fantastic.

Ashanti

Oct 19, 2015

Steven Royal is awesome. The process was organized and I received my car on time.

jaybird

Oct 19, 2015

Service performed while I waited. No appointment needed. No extra sales pressure on items that I was not there for. very informative of what was needed.

rwaII

Oct 19, 2015

The service on my car was professional and quickly completed from the sign in to pick up. The advisor explained everything and made it easy to understand the details.

Michael Roth

Oct 13, 2015

Straight forward buying experience, personable salesman, easy and enjoyable all the way around. Thank you!

N. Malone

Oct 11, 2015

Danny Crews is an excellent customer representative in the service department at West Broad Honda. I have always found him to be very courteous and efficient.

Pat Thompson

Oct 10, 2015

I love taking my car to Richmond Honda! I'm always greeted with a warm friendly smile.

Doug

Oct 7, 2015

I always enter a car dealership at purchase time with trepidation. I bought a 2015 Honda Civic from West Broad Honda in March 2015 and was very happy with the experience. I just bought a Honda CRV from the same dealership and I was very pleased with the outcome. I was treated fairly and got a good price for the vehicle.

Steven Brewer

Oct 6, 2015

Awesome. The staff truly went out of their way for my service visit!

Brian

Sep 25, 2015

Rep who helped me was very patient and helpful!Car was serviced in very timely manner!Have purchased my last 3 Accords from West Broad Honda!

CK

Sep 24, 2015

Bought my 2011 CR-V at West Broad & have taken my car here for service ever since. Good quality, clean, pleasant staff across the board. Love.

Dominique

Sep 24, 2015

My services was great thank you! I will come again

eyedr1

Sep 23, 2015

Service done as promised! The general manager, David Mooney, recognized me in the waiting room and we had a great conversation. When my car was ready David came to get me and went out to car as he had the vehicle washed and cleaned inside and out! This was more than I ever expected resulting in the WOW FACTOR!

Chuck White

Sep 18, 2015

My Salesmen did a great job and I recommend him to another customer.I am sure we will be in touch in the near future. I still have more to learn about all theGadgets on the new Honda. We have used your service department for my Honda inthe past, it was a 1998 Civic Ex with over two hundred thousand miles.

krn

Sep 17, 2015

Always on time with their Business,Customer Service, and Trustworthy!

Brightly

Sep 16, 2015

Brought car in for standard oil change and also state inspection. Staff was helpful and friendly. Inspection was accommodated by end of day even though car was not dropped off til noon that day.Overall, very satisfied.

Gloria Larson

Sep 11, 2015

2014 Civic Hybrid 2014 hesitated inconsistently after stops and in transit. The service department expediently checked it out, informing me that the CVT transmission passed all testing; the hesitation is normal, but does feel different from the normal fixed gear ratios.

Gail

Sep 11, 2015

Marcus Freeman, Steve Prezioso, Tim Cartwright, and everyone we talked with were very helpful every step of the process. I'm enjoying my new 2015 Honda CR-V AWD EX-L!

Mimi

Sep 11, 2015

I loved having the quiet lounge and coffee while I waited for an oil change, tire rotation and inspection. It took less time than expected and everyone I came in contact with was pleasant and professional.

Carla Gray

Sep 9, 2015

I came in for oil change and maintenance. Service was great and Jonathan was was very friendly.

Sreevalsan

Sep 6, 2015

We have been taking our cars to West Broad Honda for service for the last 12 years. The service team has always been very helpful, flexible and understandable. Awesome Service.

jim

Sep 6, 2015

Excellent service from sales person. Car in stock that we wished to purchase. Waiting to do paperwork took a little longer than we would have anticipated. We probably could have used a little more operation instruction being as this was the first new car in 13 years. However, we didn't really know what questions to ask without trying out hands on first.

Jessi Lohman

Sep 5, 2015

Service time for my car was less than quoted. Quick and excellent service - great price as well!

Jessica

Sep 2, 2015

Conrad and Olivia worked with me and got me into a car I truly loved for the price i was looking for. They were excellent when it came to customer service and didn't pressure me into buying something I didn't want or need just to make the sale. They made my car buying experience quick and easy. I would recommend them to anyone and I will def be back to see them!

Sharon

Aug 30, 2015

Best car buying experience ever. This was the 3rd Honda I've bought from this dealership and will definitely return

Sherry

Aug 30, 2015

Amazing service and easy process.. Michael Pascual was awesome in making this the easiest I've ever purchased a car.. And the car of my dreams at that!!! Happy and forever West Broad Honda customer.

The Bolton's

Aug 28, 2015

Service was prompt, friendly and thorough, and we didn't have to wait too long.Thank you for good service [we bought our Honda there and would recommend you to anyone]

Brent

Aug 28, 2015

Was originally looking for a used car but ended up going new. Just worked out better for us. Anyway, Mike P. helped us through the process and I can't say enough great things about him and our buying experience at West Broad Honda. Mike does things the right way. He's the man. Ask for him when you go into the store. You won't be disappointed. I'd buy a car again here in a heartbeat!

owlzy

Aug 27, 2015

Everyone there was very polite and helpful. Having the quiet waiting area made the wait very pleasant. Was nice having the coffee and doughnuts, too.

Jackson 2179

Aug 17, 2015

i went to West Broad Honda as a result of previous good treatment with company vehicle in service department. That was my first trip to this dealership as the issue was Honda warranty related. I thought i would try to purchase personal vehicle here. Bad decisions, the salesman could not have been more helpful but when sales management became involved that is another story. I had made 2 special trips to make sure options I wanted were installed prior to my arrival to pick up vehicle and was told at last minute this was against company policy so i would have to make return trip to dealer for installation after purchase. I considered this an inconvenience as this would have been special 120 mile round trip for me or my wife. So we purchased higher grade Honda at dealership closer to our home the following day. We received courteous and great treatment there. I will not return to West Broad Honda.

Richmond Honda Owner

Jun 23, 2015

Today I completed the purchase of a new Honda CRV at West Broad Honda. I worked with John Snyder, he was a very thorough and professional sales person. I went in with a good idea of what I wanted in a car and he had it in stock in less than twenty-four hours. The used car evaluation was good and I left very satisfied with my purchase.

sa2240054

Jun 15, 2015

If I could give less than 1 star, I would. I was a first time customer and spoke with a very rude salesperson, John Snyder. I first asked about the 2016 Pilots. His response was that they will only get about 1 or 2 in stock when they release on June 18 and they will be full sticker price and he doesn't think we should buy those. Then I called him back and told him we have decided on getting the 2015 Pilot but we would like one in pearl blue with navigation and fog lights. He again said he does not have that in stock and only has a few 2015 pilots left even though their website says they have many. He also said they would not be willing to contact other dealers to see if they can find what I am looking for so they can get it from the other dealer so I can buy it from them. So basically, he was a bad salesman and was not willing to put some effort into the sale at all.

micki

Feb 11, 2015

Mr. David Moody (owner, GM) is the most arrogant rude Honda employee I have ever dealt with. He refuses to do a recall on a airbag. I would stay far far away from sales and service of this dealership. It is part of the Page auto group.

customer

Nov 28, 2014

Absolutely the worst dealership in the whole USA. Have no words to describe how bad is it.

Mark

Nov 27, 2014

Bought a 2015 Pilot and the negotiated price with them was the lowest in Virginia. Sales person was not very friendly but I had to deal with him because I asked for a quote on the internet and he answered. Seemed like he didn't care if I bought the vehicle or not. A few others that I spoke to at the dealership when I was there seemed very friendly. A month later, I was looking to install running boards. They wanted $500 to install where another local dealer quoted $190. I then asked them how much they would charge to install the rivnut only since Honda neglected to thread one opening on each side. The dealer said that it would cost me $140 each side which would be $280 to install two rivnuts which take approximately 2 minutes to install if you have the proper tool which cost $70. The other dealers I checked with said they would have to charge me one hour labor which is slightly less than $100. West Broad Honda must be making a killing in their service department. Service advisors seem Ok.

disgruntled

Nov 23, 2014

This review is based on one incident: a $60 oil change that didn't actually happen. Briefly, I bought a 2013 CR-V from West Broad Honda, Richmond, VA two years ago. I've had them change the oil twice. The second time, 11/21/14, they claimed to have changed the oil and filter, but after driving the car home, I noticed an oil leak and while checking the oil level I noticed that the oil was as dirty as when I delivered the car to them. The leak was coming from the top or open end of the filter, which also hadn't been changed, as indicated by the film of dirt that covered it. The buying experience wasn't as bad, but what value is the buying experience when you can't trust their follow-on service? My material loss may have been much larger had I not seen the leak.

piu 2014

Nov 6, 2014

My husband new car got a flat tire.and we took to west broad honda dealer.to put the new tire..i was allready change to the spare wheel.and my car was not any single scratch when i take to them..after that we went to pick up my car next day.and finally we got big scratch with my allow wheel..it was not piece of metal ....we was so worried about that ..and we did not argive with them...so finally we decide to not go to this place...they don't have any responsibility about customers cars....i'm strongly recommend not to go this place with your valuable car.

mcguiretj

Oct 27, 2014

I purchased my 2009 honda accord in 2012. Loved the car, had no issues. This past may i was driving my car and it started to shake and bunch of lights came on indicating something serious was wrong. Good thing i was very close to the dealership. I took it too the dealership right away and come to find out i had No oil in my car. I was very mad. In between me getting oil changes my car would apparently leak or consume too much oil. I was told to bring my car in every 1000 miles so that they could check it to figure out the issue. After about 2 months, they did not find an issue, and i was told to come back every 5,00 miles. So about 2 months later i randomly check the oil in my car and it was VERY low. So once again the same issue is occurring again. I take my car to the dealership and speak with a manager and she said that she has no record of my bringing my car in for the oil consumption test every 1000 miles, so i received a free oil change that day. That did not fix the problem, rather cover it up. So i was told to bring my car in once it reaches 1000 miles again so that they can record it and test it again. So come to find out, i have a oil leak which is not covered under my extended warranty. They told me that i have to pay $100 deductible. I am outraged!!!!! The overall service was great with Honda, but they love to cover up issues. I was told that i need to pay the deductible today so i have not received an update, but as far as im concerned, they arent getting a dime of my money.

jaylww

May 29, 2014

I got an internet quote from West Broad as I was shopping for a new Honda. After a couple of exchanges, I had asked for the Out The Door Price. When I e-mailed back to say it still to high and asked about whether they charged both a destination fee and freight charge. Here is verbatim the response I received "All of our quotes include freight,you are not being charged twice....if this is more than you are willing to pay you do not need a break down,what do you think is a fair price for the car"It's to up to you but as consumer I make it rule never to do business with anyone who can't explain what I am paying for and tells me what I do and do not need, particularly when it comes to a break down of the price they are offering. I ended up getting a much better deal at a much better place anyway.

redmoose

Feb 18, 2014

After I was told over the phone everything is ready to go, rate, pymt, then I'm told the finance company dint approved the deal. I drove 150 miles for nothing but a dissatisfaction

Mbates2323

Jan 6, 2014

I dont understand the negative reviews that have been afforded to this dealership, at least on the sales side of the house. I have closed two car deals with Tim Cartwright and both times he has been extremely knowledgeable, ethical and a joy to work with. Both times, credit was not an issue. I knew what car I wanted, what I wanted to pay (both times lower than West Broad Honda had in mind) and Tim was able to justify to his management where I was coming from (I presented research) and close the deal very quickly. Finance managers easy to work with and make an effort to beat even Hondas financing to save you money. The entire process was sub-2 hours and I was on the road. The service side of the house needs work, but I feel that they are making improvements.

mbates23233

Jan 6, 2014

I dont understand the negative reviews that have been afforded to this dealership, at least on the sales side of the house. I have closed two car deals with Tim Cartwright and both times he has been extremely knowledgeable, ethical and a joy to work with. Both times, credit was not an issue. I knew what car I wanted, what I wanted to pay (both times lower than West Broad Honda had in mind) and Tim was able to justify to his management where I was coming from (I presented research) and close the deal very quickly. Finance managers easy to work with and make an effort to beat even Hondas financing to save you money. The entire process was sub-2 hours and I was on the road. The service side of the house needs work, but I feel that they are making improvements.

abcde1

Dec 19, 2013

I purchased my Lexus from them and was given the free inspection for life. I hated bringing it there because of past experience there. But my garage close to home was too busy. I waited over an hour and when Scott came in he told me the front right wheel bearing was bad and the inspection had failed. (While I was waiting I noticed him talking to others and always saying there was something wrong that needed fixing which might be the case but not one time did he say everything is ok) He proceeded to tell me that since it was a lexus it needed to be sent out somewhere and was telling me the cost when I said" no problem my husband will do it" He then got very weird acting and said that the car couldn't be driven and he was sending something to the state police. I am from NY and have never had this happen. I went and ordered the part and had to return the next day to auto zone to get it. While there the men asked me a bunch of questions which I responded no. They said that the ball joint was fine. I bought it anyway. When my husband had the time later that week to fix it he said there was nothing wrong with the old one. He put the new one in anyway and is sending the old one to the manufacturer to confirm it is ok. I later took the car back and it passed the inspection. While again waiting Scott proceeded to tell a woman she had major issues that needed addressing. This place is ripping customers off daily and I am disgusted that people are being abused like this. I noticed everyone of them is a woman also.

CRV buyers

Aug 1, 2013

After shopping around for a while, we found our perfect car at West Broad. Terrence was up front, honest, diligent and worked hard for us. We found their prices to be fair. Brian H. was efficient and effective with our financing and explaining warranty information to us. We will absolutely do business with West Broad again!

Grollcat

Jun 12, 2013

My experience with Tim Cartwright at West Broad Honda was awesome. I should start by saying that if a dealer offers an e-price I have every expectation that they are willing to do business electronically and expect them to be competitive when it comes time to negotiate. Also, I dont expect them to be shocked when I say I am coming from several hours away and that I've been aggressively price shopping or that I cant just walk-in now to take a test drive. That being said, unlike many internet sales specialists and managers with whom I dealt (and there were a lot), Tim did everything right. When I provided him with the best offer I had received on a 2013 Honda Crosstour he promptly came back and let me know if he could meet or beat that offer and what he had in stock. Knowing that I was from out of town, he didnt try to convince me that free oil changes or other dealership perks made it a better deal (I had a dealer from NJ argue that lifetime oil changes made their offer a better deal even though I live in Virginia huh?). The most important thing, however, was that he was gracious and straightforward throughout the entire process. He read my emails and understood what I was looking for, he put things in writing, he did not badmouth other dealerships or the deals they were offering, and did not pressure me by calling constantly or sending email after email after email. I highly recommend Tim and West Broad Honda - if you live in the Hampton Roads area, it is worth the very short trip Richmond. Tim provided a painless internet shopping experience AND integrity, you just cant beat that...

Major Disappointment

May 22, 2013

If you are in the market for a new vehicle, I would not recommend this location! I was searching for a minivan to convert to a wheelchair accessible vehicle for my daughter. We went through the entire process of test driving, negotiating, and financing. After a credit check, I was told that I qualified for 1.9% APR. With the price agreed upon and the rate set, I asked them to put it in writing and let me sleep on it. They did put it in writing, but did not honor the agreement the very next day when I returned to purchase the vehicle. I like most people, value my time, and prefer to do business with honest people. I have since, taken my business elsewhere.

strick

Dec 7, 2012

Recently had my vehicle serviced at West Broad Honda. Great experience, friendly staff and quick service. They did exacly what I asked them to do (oil change and state inspection). I waited in a nice waiting area. I would jighly recommend this dealership for service.

player

Dec 6, 2012

Recently had my vehicle serviced at west Broad Honda. Was a great experience, friendly staff, very imfomative and quick. Highly recommend.

FifiRG3

Nov 29, 2012

Russ did an outstanding job on making sure I went home with the right car. I am a first time buyer, and he made my experience pleasing.

mohdimr

Nov 12, 2012

I had a problem in my brake. This dealer changed front brake pad that was absolutely not needed and charged me $185.00 + taxes.The actual problem was with master drum cylinder of brake and later they told me about this. And charges for this is around $375.00+taxes. I didn't go for master brake drum change because this dealer was just cheating. I took my car and visited local Mechanics. I STRONGLY SUGGEST NOT TO VISIT THIS DEALER.

mohdimr

Nov 12, 2012

I had a problem in my brake. This dealer changed front brake pad that was absolutely not needed and charged me $185.00 + taxes.The actual problem was with master drum cylinder of brake and later they told me about this. And charges for this is around $375.00+taxes.I didn't go for master brake drum change because this dealer was just cheating. I took my car and visited local Mechanics.I STRONGLY SUGGEST NOT TO VISIT THIS DEALER.

brw36

Nov 7, 2012

I thought my sales guy, Bob, was OK. He seemed to be interested in finding me a car that was a good match for what I needed. Unfortunately, when price negotiations began, Sean offered me a price and then when I accepted it, Diego stepped in and said they would not honor it. It was a very bad experience and a complete waste of my time. There are too many places to buy a car to bother spending time with those yahoos.

1guyaxtell

Oct 23, 2012

I dropped my Honda Civic off for an oil change and to check my lighter plug on the consol... I was called and told it needed an alignment, I said OK. When I picked up the car the oil change was done, the lighter plug was fixed, a fuse that cost me $59.99 and $4.79 for th fuse.....they had changed the transimssion fluid and the cabin air filter without telling me. I have sent a email to theservice manage about this but have had no response.Go elsewhere for service........

Richmond

Jul 13, 2012

I recently bought a used car here and can say this is one of the best places I have ever bought from. The management staff and sales staff are low pressure, genuinely nice and made me feel really comfortable. I would strongly recommend buying a car from these guys!

fareboy87

May 14, 2012

John was great to work with from day one!! My husband and I started looking for the perfect family vehicle a while ago but we weren't set on anything until we saw the new 2012 CR-V. I was set on buying one because it was everything that we needed in a vehicle, from the size to the fuel efficiency. When I finally decided on the exterior color that I wanted it wasn't hard to find, but it was hard to find the exterior color with the right interior color that I wanted. We looked around online at several Honda dealerships for the exact car that I wanted. I finally found one at West Broad Honda in Richmond and I was not going to let it go. I emailed for a quick quote online and John emailed back within an hour. He was so pleasant to work with. I absolutely loved that he was direct and to the point with his sales quote. My husband and I were very impressed that he didn't beat around the bush about anything. Just in a few conversations online and a couple phone calls later with John he was able to tell us what our interest rate would be, what the payments would be, and what the bottom line total was going to be on the CR-V. His customer service was exceptional!! He had never even met us in person at this point but that didn't stop him from working so hard to supply us with the exact vehicle we wanted. We were truly impressed!! The transaction was so easy and when we made the seventy mile trip to Richmond to pick up the CR-V we were not let down in the slightest. Everyone at the dealership was so nice and My husband and I agreed that we would definitely buy from West Broad Honda on our next Honda purchase. I would recommend West Broad Honda to anyone!!

Catlady

Mar 11, 2012

Had previously purchased my dream car from dealer, Terrance Lewis was my sales consultant and diligently worked to get me in my car at the price that worked for me. Not only was he a wonderful sales consultant, but as a follow up worked with service to schedule my free oil change on the vehicle. Everything went smoothly; he made sure they had all the necessary filters for this oil change because the purchased car was not a Honda, but a used vehicle that was on the lot. When I arrived for my oil change, everything was set and ready. I was in and out in a very timely manner. Will definitely use this dealer and consultant when I decide to purchase my next car. I will also continue to use them for service.

Crazy feet

Mar 4, 2012

I went to a few dealerships today to browse available cars at various locations and this place was by far the cleanest. The lot had its cars lined up so nicely! Very approachable and the salesmen were okay too.

vhokiet1013

Dec 7, 2011

I have been a loyal Honda owner for over 7 years, which means I have had my car serviced at a lot of Honda Dealerships. I have never had a more frustrating and miserable experience than West Broad Honda. I have had to make 3 visits in a 2 month span, thanks to their negligence and disrespect. The miserable experience begins as soon as you speak with someone in the service department over the phone. If you are answering the phone at a place of business, I believe there is a level of professionalism that should be displayed; however, West Broad Honda's service staff must have missed that training session. The amount of attitude and complete disrespect shown to me on THREE separate occasions when trying to schedule a service appointment is completely uncalled for and disturbing. After arriving to the Service department, be prepared to stand around and feel like an idiot because everyone acts "too busy" and doesn't acknowledge your presence. The service staff also likes to be argumentative and defensive whenever approached about a question concerning the services they either will be or are performing. The service staff also is great at completely missing obvious and necessary maintenance (aka, not telling the client that the brake pads on their back tires are nonexistent during a brake check appointment, only for this client to be told AND SHOWN by another dealership on the same day). They also tried charging me $120 more than a competitor on a basic routine maintenance procedure. The cashier was literally the only person I felt acted with any courtesy or respect. I would rather drive 3.5 hours to my previous Honda dealer than drive the 7 minutes to West Broad Honda. I highly discourage anyone from receiving service at this dealership and hope West Broad Honda will take into serious account their negligent customer service and strive to fix it. I will no longer be going to West Broad Honda at the start of the new year to purchase a new vehicle thanks to the horrible experiences I have had.

Wills

Oct 8, 2011

This dealer has a mix of good salesmen and a couple of "not so good". Pricing here is usually higher than other dealerships.

Rizzo

Sep 1, 2011

Went in to look at an 09 Honda Accord. This car was "certified" I took it for a ride and the car shimmied when I pressed on the brakes. I looked at the brakes in the front and they were worn down to the rotors... the tires were bald on the outside too. If the car was inspected and certified by their so called mechanics Id hate to see what else is wrong with the car...I bet they didnt even look at it. Stay away from these crooks.

kei1ani2

Apr 26, 2011

I purchased my 2008 CRV from this dealership. They are all nice and helpful when you are buying. God help you if you need service. At 36,065 miles my CRV AC died. I drove into the service bay to ask about setting up an appointment. No one there could help me. The first gentleman (I use that word loosely) said he was booked solid and I could ask at the other service bay team desks...well, going from desk to desk I couldn't find an appointment for diagnostics until a week later - maybe... A system like this is NUTS. I will not be bringing my business to this dealership again. They are not customer service oriented. They are just out for a buck in the sales department and drop you cold when it comes to standing behind their merchandise.

jayasri

Jan 22, 2011

My sales experience was great and Kate Hinton is a great asset for west broad HONDA/HYUNDAI dealership. Let me explain why. My wife and I, were looking for new car but not completely finalized one or the other. Unfortunately the sales rep at west broad HYUNDAI was very unfriendly to us so we disappointedly left the showroom and stepped into HONDA show roon which is located very net to. There, we happened to meet KATE.Though my wife did not like Honda CRV after test drive, she asked our requirements and interests, she also learnt from us the experience we had with Hyundai sales rep,she quickly went there to Hyundai dealership and helpe us close the deal in 10 minutes for 2011 Hyundai Santa Fe.She has been very professional,courteous and friendly. I 've already recommended to few of my collegues and recommend her to anybody. Yes, she is great asset for the company.

56sallyblackie

Jan 17, 2011

This was the very best car buying exper. I have very had. I have purchased several cars and trucks over my life time. I have never been treated this well. I feel BJ put me first on all levels of customer service. I also met with STeve for the paperwork end of things he was very easy and MADE sure I understood all of the forms I was signing. I couldn't be happier with my purchase. Oh yes there was a guy I when back and forth with the price I can't remember his name I called him the Money Man he was great also. I felt like the dealship really wanted to meet all of my needs and make me happy. I will tell anyone who will listen how great your dealship is.

bkin27

Nov 22, 2010

Very casual sales experience. We did not feel pressured into an immediate purchase as we have by some dealers in the past. Christy Kubicki gave us a very good internet price and Kevin Smith was patient with us and excellent to work with. Overall a very positive car purchase experience.

exum5009

Sep 10, 2010

This is the third car I have purchased from this dealership. I have always been treated with a very friendly attitude from all of the staff, including the service staff. The price of the vehicle was competitive based on negotiations with other dealerships.

rmayfield02

Aug 30, 2010

Kate Hinton did a great job when my my oldest daughter was shopping for her first car. My daughter told me about the Honda Fit Sport model. I called Kate and made arrangements to see the car and talk to her. She was very courteous and did not press me to buy the car. I researched the best price form USAA and she was close to matching it. Had she continued to call me I would have not purchased the car. I prefer to meet and talk once then sign a deal.Taking car of my daughter, 22 year old, is what did it for me and no pressure.

KJBekalowicz

Aug 13, 2010

Overall a very pleasureable experience. Normal back and forth negotiation which resulted in a fine sale. Very easy to work with and made the payment fit within my budget. I would definitely recommend this dealer. They were very accomodating. Found the car and color we were interested in.

algebrastallard

Aug 10, 2010

The staff at West Broad Honda made my experience excellent. I live 1.5 hours from the dealership. I negotiated the price and options via email and phone. They were fast and courteous in handling all of my requests. They understood my needs and listened to my concerns. My car had not come in from Honda yet and as they promised they called me when it came in, held the car until I could get there to see it and had all the paperwork ready to go when I arrived. I have 2 young kids who had to come with me to the dealership and the way in which they handled the sale made all the difference. I was in and out within 1.5 hours and that included time to test drivbe the new vehicle to be sure everything was okay. From start to finish they were professional and honest, two qualities rarely found in the car industry. I could not be happier with my car or my experience and I would highly recommend them, whether you live in Richmond or you are travelling from any distance. Thanks West Broad Honda for making one of the things I dislike the most (buying a car) one of the bext experiences I have ever had.

Steve Dennis

Jul 31, 2010

I went in for a standard oil change and tire rotation on my Honda Ridgeline. Was told it would take 1-1.5 hours, took 3 with no excuses or apologies. When it was finally ready to be picked up, the tires had not been rotated (I knew this due to a gauge in the tire) and there was a scratch on the hood above the headlight. They gave me my money back but did then came up with a lame excuse about the tire rotation and told me that the scratch did not happen in the dealership. I told him that I walked the truck when I dropped it off and that I am positive that it happened while they had it, he basically called me a liar. VERY BAD EXPERIENCE with this dealership and I will be telling ALL of my friends and family to beware of shoddy service - "if" they are even doing any service at all while they have your car.

Happy-Daughter

Jul 15, 2010

Several weeks ago my octogenarian father decided it was time to change cars. The large, older model car he was driving ran well and had low mileage; but the low seats were not practical, the gas mileage was not good and it lacked safety features found in newer cars. Because his driving is primarily short trips around town, I encouraged him to explore smaller models. Being retired, he didn't want to spend a lot of money on a new car. He called me from a local car dealership to see what I thought of a very basic, year-old Toyota with 20,000 miles. While the car drove very well, I suggested that for a little more than the asking price, he might be able to get a new car, with no mileage, and some features, like power door locks, that I consider to be important for safety.After some quick internet research, we wanted to test drive a Honda Fit and a Toyota Yaris. We visited West Broad Honda, where we were fortunate to meet Kevin Smith. After exploring a Fit in the showroom, we took a test drive. We loved the Fit's ability to configure seats to accommodate wheelchairs and walkers. The car handled very well and rode quite comfortably for a car that size. Without pressure or making us feel like we were being played with, Kevin gave us what we felt was a good price for the car. He also allowed a very fair trade-in, as I suspect my father overestimated the value of his car. Kevin was patient when, instead of closing the deal, I still wanted Dad to test drive the Toyota for comparison. We headed for Toyota and test drove the Yaris. We were disappointed in its use of space, and the interior did not seem to be finished as well as the comparably equipped Fit. While it drove well, it did not seem to shift as smoothly as the Honda. We were encouraged to try a Corolla. While it was more than my Father had planned to spend, it was just a nicer cara little heavier, a bigger engine, more comfortable. While Toyota offered a decent deal, we didn't feel that they had done as well as they could have. And, to be fair, if my Father was willing go move up to the Corolla, I said he needed to drive the Civic.I called Kevin Smith the next morning and he agreed to meet us, even though he had planned to take the day off. We test drove a Civic and found the same differencessmoother shifting, better finished interior than the Toyota. Kevin again gave us a solid deal the first time. We drove away in a new car, feeling like we'd gotten a great product, at a very fair price, and been treated well by the dealership. I waited several weeks before writing this comment to make sure the new car "glow" was not a factor. My father is as happy as can be. He loves how the car handles and says it is so easy to park. He is really enjoying it! I love the safety features and feel like he made a great choice. This was not the first car I've bought from West Broad Honda, and I'm sure it won't be the last. Thanks, Kevin and West Broad! You've made my Dear old Dad a happy man!

JOHNNYZACK

Jul 7, 2010

I have owned five or six different Hondas over the years. I have purchased them in Vermont, Maryland, New York, and Virginia. When I bought my new Accord back in January at West Broad Honda, it was my first experience beginning the process on the internet. When I got to the dealership for a test-drive and met Scott, I immediately felt comfortable and, for the first time buying a car, listened to. Mr. Davis has a way of making the whole car-buying process so simple and matter-of-fact. There was no pressure, none of the usual back-and-forth crap with the sales manager. I had been to another dealership and had tried to explain my situation: I am moving back to Vermont in the not-too-distant future, and wanted a vehicle with traction control and decent MPG. I loved my 98 CRV when I was in VT previously, but with current gas prices, I needed something with better mileage. The "other guys" were extremely pushy and kept suggesting a top-of-the-line Fit because that is the only trim-line that comes with traction control for that model. Well, guess what? There simply weren't any in this area - period. The "other guys" kept telling me "We found one for you!" and two days later it was no-where to be found. This went on for a couple of months and that's when I finally got in touch with Christy on West Broad Honda's web site. I didn't know that ALL new Accords come with traction control. I also had no idea I could get one in my price range. I am thrilled with my new Accord and Scott made it happen for me. It's roomy, quiet and comfortable. It handles well. On a recent trip to New York, I got just shy of 35 miles per gallon - and that's with A/C! Enough said?

macjobsfan

Jul 5, 2010

Diego was the salesman and we had a great experience as he patiently took us on test drives over and over again. The manager matched the price of the dealer offering the cheapest price located 40 miles from us with extended warranty included in the price. I even got an excellent interest rate on the loan they offered me. Overall, I would go again and make another purchase anytime.

Leish424

Jul 1, 2010

Kevin went out of his way to help me out. He was kind and courteous and listened to me ramble on about my friends and family. He made my first time buying experience not only painless but enjoyable. Paul was also very friendly and extremely patient with me. He went over everything thoroughly and explained things until I understood well enough to make an informed decision. I will recommend West Broad Honda to anyone and everyone. I am overjoyed with the service and my new car.

bill4robin

Jun 28, 2010

my husband and i had the pleasure of working with woody last week. he was so knowledgeable and helped us choose the best car to suit our needs.he went out of his way to make the whole process stress free.i had a hard time making up my mind, and had him running back and forth to the lot so i could see and test drive several models.he is a very patient man!!!once we made the purchase,he followed up with phone calls checking to make sure all was well and to see if we needed anything or had questions.we can't say enough about woody, and hope he has the opportunity to go far in the auto industry!.......sincerely,robin and bill kay

Doug47

Jun 23, 2010

Very easy to do business with hardly any waiting around. When dropping off check and picking up vehicle no waiting around at all, vehicle was ready and washed. Very friendly sales staff and getting e-mail updates from Christy and Kevin about service.

manishguptausa

Jun 17, 2010

We had received internet quotes from several other different area dealerships. West Broad Honda matched the lowest price offered by another dealership. We are overall very happy with the purchase. Keith was very helpful and courteous. We would recommend this dealership to others.

madelynrich

Jun 17, 2010

I guess I just love Honda's. They've been great cars for me. I came to West Broad recently for a used Civic, and ended up with a new Fit. Kate was very informative and knowledgable. She actually set my radio channels for me after asking for a few of my favorite stations! That's never happened before. She went over all the features and we took a nice long test drive. When I brought my new car back in for a protective coat, she met me and gave me a loaner car to drive back to work. Since then she and Christy have communicated with me through email and invited me to stop back in for any further instructions or details about my car.I plan to drive this car til it drops, which should be many years. But when I do get another car, I will definitely look up Kate at West Broad. If she's not there, I hope I can find her somewhere else!

tonyma728

Jun 17, 2010

I had a very good experience with this dealer when shopping for new SUV. The price is right and staff is very friendly. The sale process is simple and they work very quick too. I am able to get the car I want with the color of my choice. I would highly recommend this dealer.

jkgauss

Jun 17, 2010

My initial communications were via email. I expected that after some exchange of information, I would be asked to come in to see a salesperson. Surprisingly, that wasn't the case. I was able to negotiate via email, and had my offer accepted. Everything subsequently went easily and smoothly.This was the easiest new car purchase I have ever made. It wasn't at all like what I was dreading: having to deal with too aggressive salesmen, and long, drawn-out negotiations with the salesman going back and forth to the sales manager, etc.

mdishman

Jun 16, 2010

Katie and the entire staff that we worked with were great. Very accomodating and professional. We receive vehicle information immediately in a very nice and non threatening manner. Thank you all for the pleasant experience. We love our new Honda!Mike and Carole Dishman

afedwa

Jun 16, 2010

Smooth, straightforward buying experience. Got the vehicle we wanted at the price we offered. Great customer service before, during, and after the sale. This is our first Honda, and we are very pleased. Did most of the communications online and via email.

jeffwilliams

Jun 14, 2010

From the initial online contact we had to all they have done since then, everyone I have worked with has been prompt, professional and friendly. Their no pressure "we are here to help meet your needs" attitude came through in all their dealings. I am TOTALLY satisfied with the price I paid, the condition the vehicle was delived to me, and the service and follow up after the purchase. I would DEFINITELY buy from them again and recommend them to anyone!

sbonniville

Jun 14, 2010

I have bought many cars from West Broad Honda. They are always friendly and help make my shopping experience as pleasant and hassle free as possible. We always look to them when planning on purchasing a new vehicle. We have bought 4 cars from them in the last 6 years and would recommend them to anyone looking to buy a new Honda.

itsme9999

Sep 1, 2005

My wife and I were looking to buy a roadster, and had test driven a Mercedes SLK, BMW Z3, Audio TT and then tried the S2000 at the Honda dealer. Firstly, the sales guy would not allow us to test drive a new car, we had to test drive a used one, and secondly, he would not allow my wife and I to drive together - we had to take separate test drives with him. All the other dealers we had been to, had absolutely no problem giving us the keys to one of their new roadsters. The Honda sales guy even made a comment that he's only giving me the paltry little quad-fold brochure because we showed up in our Mercedes SUV, otherwise "everybody would want one".I have no idea what sort of customers they deal with on a daily basis, but I made sure that I didn't fall into that group. It's a freaking Honda that you're trying to sell. Get a grip!We ended up paying cash for a new Mercedes SLK.

civic_grrl

Feb 7, 2005

They made one hell of a loyal customer out of me over the past 3 years...maybe they took pity on me since I'm a poor grad student, but their assessments were honest as far as I could tell and they did good work on my car. They even did minor repair work (fixing my fuel door) for free and with a smile, and went to the length of always giving me a call the day after to make sure I have no complaints regarding their work. Excellent dealership, at least in terms of maintenance service, and they never gave me any crap about "oh i think you should get this repaired/replaced/flushed" unlike, ahem, certain other dealerships in the northern va area.