Used Cars for Sale at West Hills Kia in Bremerton, WA

Desiree

Nov 16, 2016

Awesome experience! Thank you Roy!! You made the entire experience great. I didn't think I could walk out of there with the car I wanted, buy you made it happen!

Jyamamoto

Nov 16, 2016

I had the best time purchasing my vehicle at Kia from the very second I started working with Chris Lefort and Colton Weeks it felt that they had my best interest at heart at no time did I feel like they were trying to pawn a vehicle off on me. And they worked with me every step of the way to make sure I was satisfied with my purchase. I would highly recommend them if your looking at purchasing a vehicle at west hills Kia I now have my new car and I love it.

Crystal187

Nov 15, 2016

Roy Velasquez , was very welcoming, he knows how to make sure you are well taken care of, and to top it off he makes sure you leave with what you intended to buy.

Moyer's

Nov 15, 2016

Matt was a great salesman no pressure just helped us pick a car we love and got it for the price we wanted...thanks Matt

The Smiths

Nov 13, 2016

Josh is always very helpful. My husband and I have bought 2 vehicles from this Auto Plex and always talk to Josh first. Josh gets you where you need to go and my husband and I left very happy with the vehicle we were looking for. We highly recommend Josh and his great customer service.

Dealer Rater

Nov 13, 2016

We originally took our older Kia Sorento in for some major work but after talking at length to the mechanic (Michael) working on our vehicle we decided we weren't willing to put any more money into our 11 year old car, so we asked what we could get out of it as a trade-in instead. We left that evening with a new Kia Forte! Many thanks to the great staff we came across from Mike the technician, Matt in the service dept., Roy Velasquez our salesman, and Shane and Matt the Fiance managers that wrapped up our sale and got us into a vehicle. We will continue to take our business to West Hills Kia, and would highly recommend them to all of friends and family!

Igotacar

Nov 13, 2016

Highly recommend to you. Very friendly. Good pricing. In and out quick. I have never had such an easy and fun car buying experience in my life.

Kevin Evans

Nov 9, 2016

Second purchase of a Kia Soul. Great service! Great Car ! Both times the staff provided outstanding customer service and explained all available options involving the purchase.

Mel will

Nov 3, 2016

My car buying experience couldn't have been better! Chris Lefort and Colton Weeks with Chris Rembaugh made the purchase so easy and stress free. I love my BMW. Thanks for going the extra mile to get everything I wanted and working with me on my budget.

Frankies Car

Nov 1, 2016

I needed a new car for my dog. He had outgrown my tiny little car. I test drove five cars that were on my list that we're still small, but roomy enough. The last one I test drove was the Kia soul and I was sold. Not only because the car is so terrific, but because my online sales person who became my face-to-face sales person was extraordinary. Josh W. rocks. I trusted him. Yes, the car buying experience still takes longer than it should and the "down the hall to the back office finance-room" is still uncomfortable - but in the end West Hills made it as fun as possible and everyone was really kind. It felt like a family atmosphere. Being a woman in the car purchasing arena can be intimidating but not here. Thanks again !

Elsa 52601

Oct 28, 2016

They are all great people excellent service great experience all have a smile in their face. The best experience I ever had. I will highly recommended to all My friends who need a car.

Vasquez Erica 1026

Oct 28, 2016

This dealership is amazing from the sales team who has never pressured me to the service dept who is always there for me. Shane Wood and Colton Weeks are so helpful. I highly recommend this dealership to everyone. Love my Forte!! Ty guys!

nickbhigham

Oct 27, 2016

Both Chris and Colton were very informative and willing to help me as I purchased my first car, looking through all the cars available, they helped me decide on a brand new 2016 Kia Rio, and everyone else inside was friendly and always willing to help me make the best decision that I could.

A.Larson

Oct 27, 2016

Purchasing my Sportage was an enjoyable experience. Matt M and Colton were so patient with me and good listeners finding me exactly what I wanted within my budget. I have a complicated schedule and always call last minute. The service writers squeeze me in and even stay late always with a smile. I owned Nissans for a very long time before my Kia as a particular dealership took such good care of me. I am happy that West Hills Kia is my new home.

Ashley3692

Oct 26, 2016

This was my very first brand new car buying experience, and overall it was great! When at first I was just trying to get information, heather winters responded promptly in the live chat and was friendly and very helpful with my initial start up in the process. When i decided to come down to the dealership, Eric Tumey was awesome and so patient!!he answered all my questions and showed extreme patience working with my mom who came along to help! (she can be a bit assertive xD) overall excellent experience and I'm super excited to be in my brand new soul! Thank you heather and thank you Eric for making the process smooth!!!

Chreey

Oct 25, 2016

He give a great deal about the custom and what we wanted .He was nice and helpful. The first two people had us meet was great and happy and smiling . the coffee was great too.

Auston

Oct 25, 2016

My wife and I were treated very hospitably, with the most respect since stepping into West Hills Kia. Everything went very smooth and we had an amazing deal on our car! All thanks to Carl Grutzeck and our salesman, Zack Jones! The used car manager- Carl Grutzeck, went out of his way to make sure my wife and I were taken care of and our salesman- Zack Jones, made the whole process very simple. We will definitely be back for our next vehicle! Thank you guys and thank you West Hills Kia!

EV guy!

Oct 24, 2016

I loved my car buying experience at West Hills Kia. The sales staff are so friendly and it just feels like afamily atmosphere. No pressure, no hassle. My sales pro, Colton Weeks had excellent knowledge about the car I was there to buy and at no time did I ever feel I was being "sold". His follow up after the sale was fantastic, calling a couple of times to make sure everything was okay and just to say hello. I did have a service issue early on which was covered under warranty. West Hills provided me with an excellent loaner car so I was not inconvenienced. West Hills Kia is a class act!

Barryndawn

Oct 21, 2016

Seriously, I dread car shopping! Our positive experiences with the service department led us to purchase our next car here. From the moment we inquired we never felt any pressure and we were graciously given all the information we asked for!

CSSN0707

Oct 20, 2016

I had great shopping experience buying a vehicle. Definitely will recommend the dealer to everyone looking to buy a car. Specially military members. Everybody was helpful. They explained everything in a way I understood it. Most importantly they gave me a good deal. Thank You.

Nordyshopper1109

Oct 18, 2016

Just a quick note to commend young Mr. Jones on his version of Nordstrom-style customer service: friendly, yet polished and professional. Attentive yet not overwhelming. I thank Zack for using his knowledge of KIA to highlight the quality that is now KIA, while still allowing a pleasant shopping experience. I highly recommend Zack for your next car purchase--I even sent my best friend to Zack for a KIA.PS The in-house espresso stands with baristas are an added touch of class.

JT

Oct 17, 2016

We bought a Kia Optima from Justin Fanony last week and we are so happy with our purchase! Justin made the process fun and easy and with as little stress as possible! My wife and I would highly recommend buying a car from West Hills Kia. If you're looking for a new vehicle, stop in and ask for Justin!

Razor143

Oct 16, 2016

Dealing with any car dealership immediately brings up the unease of a salesman hanging on your back while you're trying to "window shop." I will tell you we did our "window shopping"at West Hills Kia, and we're greeted very professionally by Zackery Jones, but other than stay in the foreground if we had a question, we were quite surprised at the lack clinging and when we were done, he allowed us to leave without the usual ploy, let me introduce you to so and so. We continued our search for the perfect car, and talked about Zack for a week. Long story short we discovered the Kia Optima was the one. We never considered going anywhere else but back to Zack!

Friendlyneighborhoodpoolguy

Oct 15, 2016

I came in the other day just to look around and see what kind of options there are. I was given a very friendly greeting shortly after i arrived. David was very helpful and showed me exactly what i was looking for in my budget. He explained everything very well. When the time comes for me to buy ill definitely be coming back.

Jc

Oct 14, 2016

West hills Kia and their management team, is one of the best and friendliest around... Mr Carl Grutzeck was so fun and helpful, he really broke the ice and made us feel relaxed, and not like an old school pressure dealer!! Thank you Carl

Jordan

Oct 14, 2016

I wasn't excited about buying a new car. I had a certain loyalty to the well used trade in I was offering. But it was time. I was dreading the process and really just wanted my old car brand new again. It was a Toyota but somehow I steered my way on to a KIA lot and found a perfect replacement (in about 10 minutes). The transaction went smoothly and without the anticipated drudgery. Zack was professional, knowledgeable and sympathetic as I handed the keys over for my trade-in. I now am cruising in a KIA! I highly recommend Zack and West Hills KIA.

Rylie555

Oct 14, 2016

Very welcoming and nice people. Specifically Carl Grutzeck the sales manager was so nice and really made the car buying process smooth, not the nightmare I'm used to. I wouldn't buy a car from anyone other than. I'm a lifetime customer thanks to him!

Cfarrow

Oct 13, 2016

I recently was shopping for a new vehicle. I stopped by KIA at the Westhills complex. I was greeted by Carl Grutzeck ( The sales Mgr. ) Carl called over one of his salesmen Justin Fanony. Carl would tell him cars he thought I might be interested in and Justin would drive me around and show them to me.I went back 3 times to look and finally Carl found the winner! The minute we seen it at test drive it, I had to buy it.It has been a few weeks now and I am still in love!I highly recommend Carl Grutzeck to everyone I talk to.Cynthia Farrow

Cindy Harper

Oct 13, 2016

When looking for a new car Zack was amazing! giving me thorough and great information on the cars I was interested in that helped to make my decision. He took the time to make sure I understood the important facts and features of my purchase and the whole process was easy and fast. I would definitely recommend Zack and West Hills Kia to my friends and family.

Unicornlady

Oct 13, 2016

West hills Kia is by far the most amazing dealership ever! My husband and In bought a car there just a couple months ago and we had a very particular car in mind, Carl Grutzeck went above and beyond in finding the exact car we were looking for and in conjunction with the sales team they got us an amazing deal and worked out every kink effortlessly as the car was older and needed some maintenance they took care of everything and kept us updated on the work! We absolutely will not go anywhere else for our vehicles and we recommend our friends every time!

TNT17

Oct 13, 2016

I would definitely recommend this dealership and Carl Grutzek. He sold us our 2016 Kia Sorrento. No pressure, we told him what we wanted and he delivered. Everyone is helpful and accommodating. Great job.. we're very pleased and happy with our purchase.

Ruth Nelson

Oct 13, 2016

My husband and I are not fans of buying new cars, but decided to "bite the bullet". From the moment we got to West Hills Kia and met Zack Jones, we felt we had come to the right place. Zack had all the answers to all our questions and was very friendly and knowledgeable. We never felt pressured and actually enjoyed our experience. We will recommend the dealership and Zack to our friends and family.

Taka

Oct 13, 2016

This was the first time I have purchased a car. I had expected it was going to be kinda tough time to me though, It wasn't. Matt was so friendly an d took care of me nicely.

Slezak47

Oct 13, 2016

I recently bought a used vehicle from West Hills Kia. And everyone was very warm & helpful. Zack did an exceptional job at pinpointing our perfect vehicle. Thank you all!

Gee0828

Oct 13, 2016

I went in trading my Chevy Cruze in for something bigger and a little more comfortable and they found just that!! I love my Kia Optima and wouldn't trade it for the world! Thank you so much for the amazing service!

leddy

Oct 12, 2016

My wife and I came in looking for a truck. My wife bought the truck (Dodge Ram Big Horn)and I ended up leasing a new Kia EV Soul. The best selling point was no gas, oil and of course the price. Josh was easy to deal with and he did not push me in to anything. The whole staff was very helpful and Josh has met up with me a couple of times to make sure all is going well and I am enjoying my vehicle. So far my Grandmother (in-law), my mother, my wife and myself have bought cars from this dealership within the last 6 months. Great local company. Josh is extremely knowledgeable. The staff is very accomadating too.

Dukerenee

Oct 12, 2016

Matthew was an excellent salesman! He took care of us and got us the car we really wanted! He knew how to treat us and smart too! I love my car and will be back to buy another!

Razor

Oct 12, 2016

I was online browsing the dealership website. I found a car that I had liked. I was not dead set on buying a vehicle but wanted to see what the dealer ship could work with. I contacted Heather so was very informed on all the vehicles and I did not feel pressured. I made an appointment later on to come and look at the car. When I got to the dealership I was greeted by friendly staff. After meeting with Heather and going over the numbers, I felt like a had made the right decision. I didn't feel pressured I was able to go home and think about it, which was nice. I would highly recommended going here for your next vehicle purchase.

Killheart samurai

Oct 12, 2016

Went in the other day and wasn't realy ready to buy but David was very helpful and patient with me while I was walking around

Jewels19

Oct 12, 2016

When I first arrived at the dealership I was greeted by several smiling faces, it was a very inviting environment. I didn't feel uncomfortable or like I was being pushed to buy a car I didn't want. David Turner, my salesman, was very patient, professional and eager to help me find my dream car. When we found the car I wanted he took me on a test drive and explained everything the car did in a professional yet easy to understand way. When we got back we flew though the paperwork and I drove out with the perfect car for me. I would recommend this dealership to anyone. I had a wonderful experience, David was very considerate of the fact this was my first car and I needed to be walked though every step. I couldn't be happier with my time there.

Chelseabeck

Oct 12, 2016

Josh Vanriet was my car salesman. Ever since the day I purchased my Kia back in feb 2016, josh checks up regularly to make sure everything is ok and if I run into him out in public he always takes the time to make sure I'm still happy with my car. Last week the stripping on my wind shield came off and josh got the dealership to call me and set up an apt to fix it and took time of his own to come into the dealership when I was there to make sure I was being taken care of. Go josh! I most definitely recommend west hills Kia to my family and friends and I recommend Josh!

Natalie123

Oct 11, 2016

Great customer service and didn't feel like I was being "sold" by a used car salesman... The inventory was great and Justin Fanony was very knowledgeable.

Dirty ted

Oct 11, 2016

We came in looking for a sorrento to replace my wife's Hyundai Sonata. Don't get me wrong, we were impressed with the sorrento. But then there she was. The white Optima Launch edition with the merlot interior. We asked our salesman Chris Lefort to grab the keys. He did. During our test drive as we were cornering around Kitsap Way I heard him grunt in French. As we accelerated down the hill he moaned in English. We are now customers for life as well as soulmates with Mr Lefort. Turns out he's Belgian not French. Bonus!

Mabarker

Oct 11, 2016

My wife and I were looking at purchasing a KIA Sorento after doing research on new mid size SUVs. We were regretting the usual car buying experience with the pressure sales when we walked in. Chris Leifort immediately put us at ease and listened to what we were interested in regarding features we desired. He discussed the differences between models and we soon decided on what features we definitely wanted. He took the time to find us the perfect vehicle. It had arrived on the lot while we were test driving a similar model. Chris NEVER gave us the "hard" sell and genuinely seemed to care for our needs. When we decided on the one for us, Chris walked us through the process and continued to answer additional questions even after we had purchased the vehicle. This was the best car buying experience my wife and I have ever been through. I highly recommend this dealership and especially Chris, for their dedication to the customer needs. We have enjoyed our new vehicle immensely for the last few months and expect years of great service from the dealership. Whenever I am in the dealership I make it a point to stop in and see Chris and thank him for his assistance in finding us the right vehicle. My wife always brings him a cookie from Subway as her way of saying thanks! Great dealership.

Jwe76at live.com

Oct 11, 2016

Matt was a great salesman not pushy like most want to take care of me and my family needs which I appreciated I will recommend him to all of my friends

Niccatmat

Oct 11, 2016

My boyfriend got me a used 03 Highlander and I love it so much. Bryce got us such a great price and found the perfect car that fits our family so nice. Thanks Bryce and West Hills Kia!

Beeber

Oct 9, 2016

Eric was great informative ,honest and in tune with what I wanted ..He has served our country proudly and ..I will recommend him to friends and family ...good personally :)

Diane More

Oct 8, 2016

In the summer of 2015 st the age of 62, I bought my first car. It was not a family car or a car for one of my kids, but a brand new car just for ME! I researched cars and decided on a Kia, so my husband and I went to West Hills Kia. There we worked with Shane Wood. To be honest, I have not enjoyed working with car salesmen in the past. I found them to be pushy and shallow. However, Shane was friendly, knowledgeable, and fun. He even had a car driven from Wenatchee to make sure I got the color and model I wanted. I've been driving my car for over a year now, and I love my Sportage. I would recommend Kia West Hills to others. The buyer will get a great vehicle and a dealer, Shane Wood, who will work hard to please his customers..

Damara8601

Oct 8, 2016

Everyone there is very nice amd helpful . But Shane Wood was wonderful he hleped us get into the car we wanted at a great price i highly recommended him to everyone lookong for a car

Rickster

Oct 7, 2016

Our original plan was to just look and see what would be a good choice to fit our needs. After trying several different makes, found the Kia Sorrento to be the best choice for us. Eric took his time with us and answered all of our questions. We did not feel pressured to buy a vehicle. The trade in price of our truck was very fair. We decided to go ahead and buy this car. The wife feels very comfortable driving it around town.

R&K

Sep 25, 2016

I normally try to avoid Auto Dealerships altogether because of the negative past car buying experiences that I've had. I simply like to get what I want, at a fair price, with no hassles, and I don't like to haggle. Lucky for me, my wife doesn't so much mind the haggling and somewhat takes it as a challenge. Recently, knowing that the lease on my car was about up, my wife on a whim dropped into West Hills Kia to see what they may be able to offer us. Their she met salesman Roy Valasquez and the West Hills Kia staff. She was immediately impressed by how friendly, professional, and up-front everyone was and how willing they were to do whatever they could to give us a pleasurable car buying experience. After discussing the basic numbers, my wife phoned me with a "heads-up" as to what she found and gave me a chance to talk with Roy about what specifically I was looking for. I found Roy to be quite personable, open, and honest and he seemed willing to do whatever he could to get us the car and deal that we wanted. At that point I decided to drive over to meet up with my wife, Roy and the West Hills Kia staff to see what could be worked out. I found the entire staff and their customer service to be absolutely phenomenal and was thankful in my decision to head on over. This was definitely my best car buying experience ever. So much so that we ended up leaving both old vehicles and driving out of the dealership with a new '16 Kia Soul+ AND a new '17 Kia Sportage SX Turbo...and we got both at prices that we felt we just couldn't pass up. Quite a pleasant surprise for us. We absolutely love both new cars and loved working with the West Hills Kia staff and Roy, specifically. They are exceptional at what they do and we highly recommend he and them to anyone looking to buy or lease a vehicle. Thank you!R&K

Darrius Cooley

Sep 18, 2016

This dealership provides excellent customer service. I recently stopped by to have a scratch removed from my vehicle and they took care of it with no problems. My only complaint was the time it took to take care of this issue. I arrived at the dealership around 1300 and did not leave until 1500. I also noticed a service department worker drove my car around earlier only to take it back and drive off again. I did not understand that part of the process. Other than that I have expierenced nothing but great service at this dealership.

Jenny E

Sep 4, 2016

This is my second Kia Soul, and I love the new features in my Plus model. My sales associate was great, and fun to spend time with. He walked me through the purchase process every step of the way, and I got exactly what I was hoping for with the new deal.West Hills Kia is my go-to Dealership from here on out!

Lydbug5

Aug 26, 2016

West hills Kia all the staff is very friendly and easy to talk to. Roy Velasquez who sold me my kia wanted to make sure everything was perfect before i walked out the door was running out of time for detail and he made sure i got a appointment to come back and get it taken care of. Made me feel very comforable and when came back for detail my tire was low and they checked my tire for me before left.

Leigh456

Aug 19, 2016

I bought a new Soul at West Hills Kia today, and it was by far the most pleasant car buying experience I've ever had. Everyone I dealt with was very friendly and welcoming. Heather Winters responded very promptly to my online request to schedule a test drive. Roy Velasquez was a great sales associate--he's very personable and low key, with a good knowledge of the cars. I didn't feel pressured in any way and felt very comfortable working with him. Filling out all the required forms is always a tedious process, but finance director Matt Almaden made it as painless as possible. I'm glad I went to West Hills Kia!

Josh L.

Aug 19, 2016

Josh V. was great. He knew I only had a small amount of time so we worked over our facebook account messenger until I had felt pretty good on what was going on. I came in test drove and I signed a lease. I am not a fan of buying cars for the amount of time that it takes but Josh did what he could to respect my time. It was a great experience. My wife actually bought a truck prior to me coming in for the car. He was answering my questions into the late evening the night before. Great guy.Josh L.

Kristy, with Tessa R

Aug 9, 2016

I went to a local dealership and left very disappointed, their cars were dirty and the salesman was not personable. I wanted to surprise my daughter on her birthday so we went to West Hills Kia. We were greeted with opened doors, smiles and warm handshakes. Although we didn't find a car that day (no pressure to buy) I knew I wasn't going to go anywhere else. The following week we went back and Roy who previously was accommodating, had other obligations and introduced us to Justin Fanony, he was equally knowledgeable and went the extra mile to teach my daughter how to drive a manual to let her experience the difference between a manual and automatic. We found her perfect car BUT it wasn't ready to be released. We were assured we would not receive the car until it had been through a safety inspection and detailing. The safety inspection detected a problem and although it took another week before we received the car they kept me updated every day. I was so thrilled with my experience I went in a week later and bought another car. Upon closing the deal I was informed my car (which I had been driving for nearly 10 years) had been in 2 previous accidents and was deemed unsafe by Roy with the information he received through Carfax. Roy was gracious enough to send my daughter and I home (safely) in a rental car. The car I bought was in limbo (safety check and detailing) and again I was kept informed on the status. This was the best experience (x2) buying a car and I wouldn't go anywhere else.

Shelbi Frame

Aug 4, 2016

Great customer service. Zack our sales guy made the whole buying process a pleasant experience!

Lolamc

Aug 4, 2016

We actually had fun buying a car and for as much money as cars cost, it should be fun. Bought a nice Sorento and people listened to what we wanted and how we wanted to do it. It went smoothly and easily. Don't like all the extras they want to sell, but understand they are moneymakers and some are worth it. Did end up getting the extra warranty and hope we do not regret it. I am a pretty outspoken female and they did not blink or demean me in any way. My husband is not into cars and he is quiet and they picked up on this and dealt with me. I remember when dealers would not even talk to a woman alone. Ugh!

soul searcher

Aug 3, 2016

I knew I wanted a Kia Soul, and was just waiting for the right time. My daughter's car had reached the end of it's life (280,000 miles) and I needed to give her mine because she travels so much with her job. My son had recently bought a car at West Hills, and was happy with his experience there, so of course I started "Soul Searching" (pun intended)! Roy Velasquez met me at the door, and the rest is history! Roy and the general manager Chris helped me arrive at the price I could handle in a confident, low stress manner. Shawn Kelley was also incredibly helpful, kind, and always cheerful! Every employee that I met had the same helpful, friendly manner, and they truly do make you feel welcome, and like family. The service department was just as professional and helpful. My husband has a business in North Tacoma, and has already told customers about the great service at West Hills! I live 41 miles from the dealership, and going there is worth the drive, and the bridge tolls. The staff addressed any concerns that I had, so that I can say that I am completely satisfied! Thanks to all the staff there for a great experience. If any of my family needs a car, we know where we will be going!

$Hina*1470

Jul 24, 2016

"A hui hou" in Hawaiian means "until we meet again" instead of saying goodbye. I will definitely be back again of course to service my brand spanking new 2017 Kia Sportage. I had an awesome car buying experience with Mr. ROY VELASQUEZ. Roy made me feel like his number one priority with NO PRESSURE. He could tell I was nervous but he made me feel very comfortable and making sure that this is what I wanted. By the end of the car buying experience I felt like he was family to me...lol.. Also I wanted to give Shawn in Financial a shout out as well. He answered all of my money questions. And to Matthew Coulson for his recommendation. For me it was a scary and big financial decision but I felt I made the right decision on the car that I picked with the help of ROY... A Hui Hou and Warmest Aloha...Laurie M.

alewis627

Jul 17, 2016

We had such a great experience yesterday working with Roy! He is the guy to go too. He has such a great personality and answered every question. He made buying a new car an amazing and stress free experience. We will definitely be Kia customers in the future!

Tessa.R

Jul 15, 2016

Worked quickly and efficiency, very friendly, they take pride in their work and they proved that. Considering this was my first car and its the only dealership I've ever been to, it was a fantastic one. I will be going back to this dealership for future cars and recommend this dealership to everyone looking for a nice car that's worth the money. 100% satisfied

NytashiaLomax

Jul 14, 2016

My husband had gone in to just see if we could qualify for a new car. Roy told me from the beginning, "Oh, you're leaving here in a brand new car". And he wasn't wrong! The team here went ABOVE AND BEYOND to help my family. I am so beyond happy to have gone in to West Hills Kia. I would recommend them to anyone. Roy was amazing! So happy with our new Soul! I feel awful because I cannot remember the gentleman's name in finance, but he was amazing too! The whole team!

Linda Brewer

Jul 13, 2016

I was very satisfied with my experience. Everyone was very kind and made the whole process a pleasant experience.

Anh Mai

Jul 8, 2016

My husband and I were going to buy a new vehicle (and just to clarify, we live in Sequim). But, it seemed to be hopeless in our home town for getting a good deal of my dreamed vehicle.So, we decided to drive all the way to Bremeton to work with the West Hills team since I've read a lot of great reviews about the place. I was actually extremely impressed because Heather was so welcoming on the phone talking to my husband about the price range and details of our optional vehicles. Also, she tried her best in getting the lowest rate from the bank for our car loan; not just that, she also updated the news with us through calls and messages when we were on the way to the dealer. No doubt why we were really excited to take a look. When we get there, let me tell you, the customer service is phenomenally awesome! Besides Heather, whom I'd talked to before arriving, everyone was extremely helpful and friendly. Carl kept searching for the car that matched our requirements. And thanks to Chris for giving us such a good deal on our dreamed vehicle! I have to mentioned Roy: he was extremely nice to us for the whole time and gave us the facts instead of OVER-polishing the vehicle to increase the sale; for that reason, I do give him an extra +. Last but not least, thanks to Shawn, who helped us with the extra package to protect our "baby" car and other papers; his sense of humor did make us feel better after such a stressful day. You all should know this, to match our best satisfaction, the whole team worked with us since the early after noon on the phone, updated news with us till 4:00 PM, when we're driving, and kept working with us until 8:40 PM. Yes, they did stay 40 minutes late to finish up the process instead of asking us to get back the next day like the other dealers my husband and I have been. We're absolutely impressed with how professional, helpful, and friendly the team is. Words might be too blunt to say how satisfied we are! I definitely will recommend West Hills KIA to our friends, family, and coworkers. Again, thanks to the professional team at West Hills KIA that has helped us. You guys go beyond and above for customer service and customer satisfaction!

Sara Kellerman

Jun 24, 2016

My husband and I had a truly outstanding buying experience at West Hills Kia. We take our Optima there for regular maintenance and service and based on the always friendly and professional staff, we knew that's where we wanted to purchase our next vehicle. We had the privilege of working with Roy Velasquez and he absolutely took the greatest care of us from start to finish. He was professional and patient and worked diligently to see us get the car we wanted at the price we could afford. I can't say enough positive things about him, or the dealership in general. I would highly recommend trusting West Hills Kia with your next car purchase - you'll be glad you did!

Valerie Cuevas

Jun 23, 2016

These guys made what seemed impossible, not only happen but also an awesome experience. I have purchased several vehicles and this was by far my best experience. I highly recommend West Hills Kia!

wagner

May 31, 2016

I was recently in a car accident and needed to get a new car fast. I knew who to call right away because I had such a great experience when I bought my other car from West Hills Kia. I also knew if I called Roy Velasquez he would take care of me. Roy and the West Hills Kia Team did more than take care of me during this tough time, they treated me like family. I can personally say they genuinely care about people and that you have the best car buying experience. With out a doubt they have my business for life and I would recommend them to any of my friends and family. Thank you West Kills Kia Team you are the Best!

Susan

Apr 23, 2016

Salesman knew everything about vehicles, professional, friendly and had sixth sense about what I wanted in a vehicle. Sales manager, financial gentleman, and all staff were efficient and expedited process. Excellent experience.

Cris

Apr 20, 2016

This was a painless buying experience--and my first one ever. I had actually managed to avoid buying a car for most of my adult life and was not at all thrilled with it became apparent that my truck had finally hit that point where repairing it was counterproductive. I worked with Roy Velasquez, who was recommended by a good friend. Roy was extremely attentive, answering text messages long after the dealership had closed for the evening and answering all of my *many* questions. I bought a used Kia Soul and am tardy on this review because I've spent all my time driving around, delighting in the fact that I have a reliable, fun, car for the first time in many years. I would definitely recommend Roy; he's a straight-shooter and a very attentive sales rep. Thanks also to Chris Rembaugh. Both worked with me to find a car in my price range that would give me everything I needed.

John

Apr 14, 2016

The relaxed atmosphere and the no pressure sales. Justin let us ask many questions and answered them honestly. There was no upsale pressure he listened to our needs and did not try to pressure us into buying more than what we needed

Irene

Apr 1, 2016

I came into the dealership thinking I would just get my Sedona fixed. I had backed into my garage and broke the driver's side mirror. I had seen the Sportage out on the road and rather fancied the new look. Our needs had changed since we had leased the Sedona, I asked if I could get into a Sportage. From the get go, Roy V. was the most understanding and knowledgeable guy ever! He showed me all the features and how they worked. I wanted that car! We went for a test drive and I was sold! Thank you, Roy. Everyone there at the dealership are so friendly and helpful!Irene Dulin

Rinn

Apr 1, 2016

I am 22 with not that great of credit,I wasn't trading anything in, couldn't put any money down, most I could pay a month was 230, and I was a first time buyer, so with all of that against me I went in to look at getting a lease. Needless to say I did not qualify because my credit score was only 588 but my salesman Roy jumped through flaming hoops to get me the car of my dreams that I ended up buying. He was the first person I talked to upon walking in the first day( this took 3 days start to finish) which shortly after I got there he had a prior appointment so his coworker Josh took over and we drove a few cars, he was also super nice but Roy was the one I spent the next two days with trying and trying to figure out a way to get me into a car which every bank except for one denied me for. In the end he took amazing care of me, him, I, and I'm sure half of the Kia staff were all laughing and joking around through out all three days, but Roy really did make it his goal not only to sell me a car but to make sure my first car buying experience was one to remember in a very very good way. I would recommend him to even strangers on the streets.

another satisfied Kia owner

Mar 22, 2016

Roy Velasquez is not the pushy sales type. He showed us the cars we were interested in with out trying to up-sale. Thanks Roy!

Josandra

Mar 12, 2016

Beautiful facility! Friendly folks. Cowboy Roy Velasquez made it so easy. He offered great follow up. This is my very first new car purchase. Roy made it simple by explaining things clearly; providing honest info; and helping negotiate a fair price. Thanks Roy and West Hills Kia staff!

Mike

Mar 8, 2016

I HIGHLY RECOMMEND that you give the staff at WEST HILLS KIA, an opportunity to work with you in the purchase of a new or used vehicle!!I did not have reliable transportation and desperately needed a used car. Let me say this before I go on. I have purchased many cars over the years and have come to hate, no, despise the prospect of the hassle, the haggling, while the offers go from where I am to an unknown "offer wizard" which wastes an enormous amount of unproductive time. Then after the final offer, into financing you go. this is where you really get screwed. If you have been there, you know. Say "Yeah" Bro.Didn't happen at West Hills Kia. There were challenges which I knew about before, Roy Velaquez (very knowledgeable and personable) worked on finding an appropriate vehicle, while Carl and Shawn (both also knowledgeable,personable, and tenacious) secured financing. Although that was easy to say, these guys worked diligently and did not give up! They worked through challenge after challenge and did secure financing!!!I had planned on getting a cheap, high mileage, OLD car for a low price. I am now the very happy owner of a 2015 Mitsubishi, low miles, VERY FAIR PRICE!!I Highly recommend that you visit Joe.Velasquez and let him help you select a car. Then meet Carl and Shawn if you need financing help.Mike M. .

DarlaChronicles.com

Mar 8, 2016

First off, Heather went over and above the call of duty to arrange for a baseplate tow package to be included in the price of the vehicle before I ever arrived at the dealership. Thank you so much Heather! Next, when I arrived I was cheerfully greeted by Roy, the most helpful car salesman, that patiently showed me the vehicles I desired to look at and test drive. Thank you so much Roy! Followed up by Matt, the finance guy, who helped me finish up the paperwork and get me out of the door in record time. Thank you so much Matt! The barista there was most helpful as well but I do not recall her name but thank you for the delicious coffee drink she made me! And thank you all for having a jovial environment there in which to visit!

Stephanie

Feb 26, 2016

They were honest about what they could give me and there was no smoke and mirrors. This was my first time buying a new car and it was a whole new experience for me. They didn't push me to buy anything I didn't want or need. I got more than I thought I was going to with my purchase and am happier than I would be if I purchased it somewhere else.

adam icard

Feb 16, 2016

First time buying a car and you guys made it super simple for us

Wally

Feb 11, 2016

You can't beat the professionalism of the people at this dealership. I dealt with Roy for the purchase of a new Soul. Roy had in-depth knowledge of all of the workings of the Soul and was able to instruct me on the use of all of the different controls. He was always friendly and courteous.He greeted me each time that I came into the store. I initially met with Heather and she was very pleasant and courteous to deal with.I don't think you can beat the dealership!The Finance Mgr, Matt, did a great job in explaining all of the documents and answered all of my questions so that I could understand what I was dealing with.Congrats to the above people that I dealt with.

Happy Kia Grandma

Feb 8, 2016

I came in for routine service. While getting my free latte, I was greeted by the upgrade manager who introduced me to her program. No sales tactics, just raised the possibility of getting a new car for less than I was currently paying. One thing led to another and I wound up letting my sweet little 2012 Forte, which I love, go for a new 2016 Forte in the color I REALLY wanted in the first place. AND, truly, for less a month than I was paying. EVERYONE was outstanding- from the second I walked in the door. Thank you all. Roy Velasquez is a gem.

Stephen Jones

Feb 5, 2016

Roy Velasquez gave excellent customer service and was a pleasure to work with.

Stephen 008

Feb 4, 2016

Excellent experience with all personnel we came in contact with. Roy was professionall, knowledgeable, friendly and extremely helpful with all our questions and concerns. The buying process was about as painless as possible. We got a beautiful vehicle at a fair price. Thanks to everyone at West Hills KIA.

Yee ha gary

Feb 3, 2016

This was my first visit, got a good deal and a fair trade-in value. Came away with new car, full tank of gas. Thanks

Max Thrust

Jan 30, 2016

A very pleasant experience from beginning to end. Friendly, knowledgeable people with the attitude to give you the best result possible in choosing the right vehicle for you.

Barbara Gard

Jan 25, 2016

It was a pleasure dealing with Justin who was extremely knowledgeable and kind and took all the time in the world to answer our questions. We appreciate Carl working to give us the best trade-in value and buy on our new Optima. It was nice to feel like he and Justin both cared about giving us a great new car buying experience.

Lisa Burrows

Jan 20, 2016

Very friendly staff, felt welcome. Was well taken care of!

Kaylyn Foos

Jan 18, 2016

Everyone is always nice. They greet you by name, and they are very helpful. I've always had good experiences.

dereke

Jan 13, 2016

Absolutely no pressure. Roy is awesome. He listened to us and helped us find what we wanted. Roy is a pro and made this car purchase easy and enjoyable.

Tomarro Davis

Jan 12, 2016

Matthew. C has helped me out each time and he has been absolutely outstanding!He's helped work with me about my vehicle needs even when I am back home in California. He is an outstanding worker.

Chelseadandliker

Jan 10, 2016

Josh helped me at west hills Kia and it it was a great experience. I was nervous going into it but josh made me feel comfortable right off the bat and answered all my questions even when they seemed dumb. Overall the entire experience was great and I will definitely recommend the dealership and josh to a friend

David Arnett

Jan 8, 2016

Large variety of used vehicles within our price range

Richard Kay

Jan 5, 2016

excellent, used your service to help me get to 375000 miles on my KIA SPECTRA. That is a lot of great service

SSmall

Jan 4, 2016

We highly recommend you check out Kia and especially Chris Rembaugh when looking to purchase or lease a new vehicle. Their service is beyond compare and their warranty is tops. Check it out and you won't be sorry! That's why we have come back for another Sorento!

Dotan Martin

Jan 1, 2016

IT'S ALWAYS GREAT I AM VERY IMPRESSED WITH THE PEOPLE, THE SERVICE AND THE WHOLE TIME I SPEND THERE.

shyrel enget

Dec 30, 2015

I have had a wonderful experience EVERYTIME I have come in since the day that I bought my car from youguys! Everyone is so amazing! Especially Colton, he has gone above and beyond to help me with my car!

Andrea S.

Dec 29, 2015

It was time to buy our daughter her first car. Roy actually found the car of her 16 year old dreams, and our checkbooks dreams too!! Roy looked and looked, and he found it. We decided to trade in our truck and my Husband got a New Kia Sportage and our daughter got her 2004 Jeep Liberty. Roy came in on his day off to make sure that we were taken care of, and put a big red bow on the hood of her car! That is quality customer service. Understanding how important that day was for her. It was a nice Christmas...Thanks to Roy Velasquez and all of the wonderful people a West Hills Kia.

Kimberlee White

Dec 25, 2015

our sales person Matt was awesome! excited to get service for my vehicle and experience the service department. Hopefully it will be just as stellar as your sales.

Absentminded buyer

Dec 22, 2015

I can't say enough about how helpful I found Josh, ably assisted by Carl, in helping me get a car in my budget without a lot of fuss. Josh listened to my needs and Carl made the budget work! I am grateful!

robert white

Dec 21, 2015

Matt and crew worked very hard to find our family the best vehicle for our family. We will use Matt again and return to West Hills in the future for all our car care needs.

David Cordaro

Dec 15, 2015

Zack went above and beyond my expectations. All of the staff was very helpful.

Ronald James

Dec 14, 2015

Service was performed perfectly and questions were all answered to my satisfaction.

Tyson Farley

Dec 2, 2015

We did all of the test driving with Tudor from the Haselwood Chevrolet dealership. He was great to work with. Matthew Moreland took over when it was time to determine pricing. He was great to work with, also. Both sales people were 100 times better than any other car salesman I had worked with before

Jay Goddard

Nov 30, 2015

Great customer service! Roy is very knowledgeable and was a pleasure to work with.

Ellysa46

Nov 28, 2015

Zack jones really helped me out today finding a newer car in my price range. I ended up getting a 2013 kia rio. I love it. Zack also helped me by getting some of the best deals. I didnt think i would walk out with such a nice car and the deals i did. Thank you zack!

Kathy Purvis

Nov 25, 2015

Had an oil change in a timely fashion. Friendly service manager.

Marlys Price

Nov 23, 2015

Roy has been so helpful in finding just the right car for me and my husband. We explained what we wanted in a car and he immediately showed us the different color cars with the options we wanted. We are very excited to do business with Kia and their personnel.

Bonnie Fryar

Nov 17, 2015

I came in without an appointment because one of my tires kept losing air. I had been in twice before and the service department filled my tires. This time, they put it up on the rack and discovered that I'd picked up a very small nail. The gentlemen in the service department are unbelievably courteous, friendly and personable. I have never been treated like I was a pest, even though I sometimes feel that way about myself. They explain everything to me, offer me something to drink, and I have a seat to wait. There were several people ahead of me, and I honestly thought I'd be there for a couple of hours. I don't believe I was there for more than an hour and my car was done.

Jerianne Gibson

Nov 13, 2015

Roy really took his time and made sure I got what I was looking for.

Robert Mclaughlan

Nov 9, 2015

Sales Associate Bryce was very helpful and knowledgeable

Anne Vukovich

Nov 2, 2015

Colton was an well informed and energetic sales person, he treated us with great respect and a well trained sense of humor.

Virgi

Oct 31, 2015

As far as car dealerships go, this one isn't that bad. Compared to the Honda dealership next door, these people are great. We went to the Honda dealership first and it was such a typical car sleeze experience. Bounced from one guy to the next and you can't leave until you meet their manager. Ugh! I asked who the owner was and they said Rob Colon. This guy, Rob Colon, he walked by us and we tried to speak with him. What a condescending arrogant delusional guy he is. OMG he is just the prototypical narcissistic boob who is obviously overcompensating for you know what... No wonder his people act like such jerks. My husband wanted to leave but I insisted we try the KIA dealership across the street. We found the polar opposites over there. KIA treated us like human beings and their Sales Managers were all very nice. I don't know anyone who likes to look for cars on that "hill", but if you do go up there, go to the KIA dealership. Screw the Honda store, don't waste your time there!!

N5115

Oct 30, 2015

I happened upon Kia because the sales rep at Honda whom I had been dealing with was busy. He had already given me information on a truck, so I asked about it at Kia. It had not gone through any inspections yet, so I could only look at it and ride in the passenger seats. I ended up signing for it, but could not take it right away. I was told it would be ready in about four days, so they lent me a rental car. Twelve days later and after many false alarms (oh it's ready today, oh nevermind, maybe tomorrow, no today, etc), it was "ready" for me to test drive it finally and potentially pick it up. There were still many things that they did not get to, but I decided to give it a shot. On my way home, the check engine light came on and it started bucking slightly. The next morning, I took it back. I am not paying out of my ears for a broken vehicle.My wife and I had an overall awful time doing business with this dealership. I ended up going elsewhere and got a much better (newer) truck, for a much better price, with a much better rate. Kia could only get me a 9.9% rate, whereas Chevy of Issaquah got me 3.99%Don't be afraid to shop outside of Bremerton when looking for a new/used car, people!

Roger Burmaster

Oct 30, 2015

Excellent service and all the people were great. I really think it is a good idea to have a girl around like Amber to talk to anyone that needs assistance. I have bought 4 new vehicles in my life and West Hills is the only one with such good service.

Penguini

Oct 27, 2015

Amazing experience. Josh from the sales team was very helpful in helping me find the right Kia that fit both my needs and budget; I was able to lease a 2015 Kia Optima at a fantastic price! This was the first lease I have ever experienced and Josh made my visit a good one! Many thanks to the whole staff for being so kind and patient.

Skeew

Oct 26, 2015

Went to West Hills wanting to purchase an economical car to drive back and forth to work. Purchased a Forte and love it, great gas mileage and fun to drive. Salesperson was Colton Weeks, he was friendly and informative. The entire purchase process was quick and easy. I would highly recommend this dealership.

Jami Lott

Oct 19, 2015

Great experience. Matt was totally awesome. I love KIA

lovemykia

Oct 13, 2015

I love my Kia Soul, have had it for 10 months now. What's hard is not putting so many miles on it because I love driving it so much. It's also great peace of mind to have the extensive warranty, not that I've had to use it for anything. I also highly recommend buying the service plan for three years. It's convenient, saves money, services only Kias, and they report directly to carfax for you. Bryce Robinson provided very prompt service, having us driving away in our Kia Soul within a couple of hours. We still keep in touch on Facebook and I like seeing what his young family is up to. I hope his employers will help him get into his own Kia soon.

Paul Brittell

Oct 13, 2015

Chris Beeler was our sales person on our last two vehicle purchases. He did a terrific job then and he did a fabulous job the third time also

paulkbri

Oct 11, 2015

I have always been leery of car salesmen/dealerships. But after visiting West Hills KIA, they made all of my fears go away. My salesmen Chris B. got me such a great deal, that I went back and bought another new car this year. I wanted a pickup truck (Dodge) and I went back to West Hills KIA, and sure enough, Chris B. came through again and now I own a great pick up.

Robert Brown

Oct 8, 2015

The friendly greetings seemed genuine and not dependent on one's response to the "sales pitch". I was impressed and particularly appreciated the patience and thoroughness of salesperson Roy Valesquez.I was also impressed by the courtesy and honesty of Cristin, the insurance rep and Matt Almaden, the Finance Director.

maila bautista

Oct 5, 2015

everyone was very helpful. Roy showed us everything we need. He also gave us different options.

Chris McCarthy

Sep 28, 2015

It has been a good.I was treated well by Joshua VanRiet.He was kind and attentive throughout the sale process.

Chris Vargas

Sep 21, 2015

Roy was an excellent salesman. No pressure, well informed. He did me good working the numbers

Larry Henderson

Sep 8, 2015

Wandered around the lot for a bit doing a scope. Later a rep came out and started talking to us. Matt asked us what we had in mind, what our goals for cars were and immediately catered to our needs with available vehicles on the lot and even took us to sister lots to compare. Great job at connecting and building a friendship and helped us find the car right for me and the wife.

sandy ohare

Sep 1, 2015

very polite and knowledgeable sales force. fairly gentle sales techniques. patient.

Lia Thomas

Aug 25, 2015

People were very friendly and helpful and understanding of my unique situation

Alexis Miller

Aug 20, 2015

Roy Velasquez explained the details of the 2016 Kia Forte very well, and was very professional and nice. Also, Chris Rembaugh helped me find the perfect car.

Singer, Rita

Aug 11, 2015

Friendly Casey Parks showed me several KIA cars. After driving the OPTIMA, I fell in love with the car and just had to buy it.

Vicki Hanson

Aug 4, 2015

my experience was great. I was able to communicate what I wanted, and the needs were met. There wasn't a high pressure feel, which most customers don't like. It was a pleasant care buying experience, and the staff are professional, and very nice.

Gerald Morse

Jul 30, 2015

Everyone we came in contact with was very courteous. We were informed on every phase of our purchase. We didn't feel pressured at any time.

georgia allen

Jul 28, 2015

the best experience,no sales pitch,very informative,Iwill return.Thank you Roy,he is the best.

Ted Rought

Jul 16, 2015

Roy was a true Professional in all aspects. No pressure to buy. Very Polite in all ways.

Amanda Zeitler

Jul 13, 2015

it was great. there was no pressure and the sales staff was great .

Erin Despars

Jul 2, 2015

Everything was amazing especially Roy our salesman .

Matthew Elgar

Jun 22, 2015

They worked with me very well to help me out and the service was amazing. Thank you for everything you have helped me out with.

Shyrel Enget

Jun 15, 2015

All of the employees that I worked with were great! Colton my sales rep was absolutely GREAT!

Pauline Borja

Jun 9, 2015

Matt was able to meet our needs to getting my mom a car that she liked. He worked with us.

Laura Baker

Jun 1, 2015

matt was great and no pressure and fun to work with. i love matt

Jane Kerns

May 21, 2015

Very positive experience. No pressure, but informative. I've been to many dealers...the crew here is awesome.

Brittany Hungerford

May 19, 2015

My experience with West Hills Kia was awesome. Josh was extremely helpful and friendly. He was able to find us two cars today. This was the best car buying experience that I have had.

Abbiek

May 14, 2015

I absolutely loved my experience with KIA when I went to buy my first car, since I have never done that, I was very nervous, and extremely stressed. All of that was gone within the first ten minutes. My salesman, Roy made me feel extremely comfortable, and answered all of my questions and more and Everyone there made it feel like Id had been there many times. The dealership is extremely clean and a very nice environment, especially the perk of a nice hot coffee. I have no doubt in my mind, that I would go anywhere else for my car needs! Plus, they have followed up with me to see how I am enjoying my new car and they really have shown how much they care about their customers . It is not just face value . :)

DORIS PRATT

May 13, 2015

Roy was extremely helpful, beginning with deciphering the info needed in order to make a decision as to which vehicle to allow us to take home. Things went great from there, and we are extremely happy with this car!!!

Kim Witt

May 4, 2015

Incredible experience! The people here are great to work with and they really make sure to take care of you. They listened to our needs and worked with us. I would highly recommend West Hills Kia to friends!

Sarahramon

Apr 30, 2015

They aced it! At west hills Kia they treated us extremely well took care of our new-to-us-used car sale quickly as we were in a time crunch, and went above and beyond on their service of us, even when a small break down in communication happened in the service department they were quick to resolve the issue and have our vehicle ready for pickup within a day after the issue was resolved, making sure we had our new vehicle for our marriage retreat. they treated us like family and we won't go anywhere else to buy our vehicles! So thankful for all their hardwork and dedication to us as the customer:)

Cheryl Butler

Apr 15, 2015

Roy was amazing! He took the time to listen to exactly what I wanted and got me a better deal than I thought

CarBuyer

Apr 14, 2015

Helpful sales, management, and service staff make our new car dealership a welcomed relationship. Definitely recommend you stop in for a visit and buy your next car from a great dealership!

mrdedw

Apr 4, 2015

Our 2009 Kia Borrego was having issues so we took it in. Mathew was so helpful and understanding. He laid out all our options and listened to all our questions. He was very understanding about our situation and always called us back quickly with updates and information. We decided to trade in the Borrego even though we were in LOVE with it. Mathew put us in contact with Chris Rembaugh and Roy Velasquez. Both Chris and Roy were very attentive and caring. They listened to our needs, wants, and must haves and pulled the two cars they thought would fit our budget limits and meet our needs. They did a great job!!! They were VERY patient with my husband who was pretty leery of trading in. When the banks couldn't reach the numbers that my husband wanted Carl, Chris, and Shawn went back to the drawing board and got the numbers that made my husband happy with the car that made me happy. Shawn made the signing of the loan paperwork as painless and quick as possible. I couldn't have asked for a harder working team. As soon as you walk in you feel like your with family and friends.

Kelsie

Mar 27, 2015

I went in to West Hills Kia just wanting to look and test drive a Kia Optima. I was introduced to Josh. After test driving I fell in love with the Optima. My husband and I weren't sure if we were wanting to buy a new car yet because of finances. Josh helped us out so much with trying to find a car that fits in our budget. He was so informative about everything in the car, on the car, about the car. It was awesome. That was the first time my husband and I have had a good experience at a deal ship. Josh was not pushy at all, or try to persuade us into buying a car he totally left it up to us. After several times going to look at different Optimas we finally decided one and with the help of Josh and Roy we drove our new Optima home. Josh and Roy did an awesome job! Everyone that worked in the deal ship that we met were just so welcoming and helpful! I will be putting the word out to go see Josh and Roy and West Hills Kia!

sammispicer

Mar 26, 2015

I have been going here for 3 years after I got my first used vehicle for the oil changes I got with it. The other day I ended up leaving with a brand spanking new kia forte!!! I was so excited and everyone was so helpful :))) never knew it would be so easy to purchase a vehicle all by myself!!! Josh VanRiet is the gentleman that helped me. I got to hang out with Roy and Rashad :))) Everyone was very friendly and helpful. Kyle helped finalize in the finance office and Amber was a delight! Can't wait to go back again :)))

sheek

Mar 14, 2015

We just bought a new Kia Soul and are salesman Roy V was the best salesman ever! Not pushy and knew his stuff! We're customers for life!

SitesFamily

Mar 8, 2015

This is our 7th car we have bought since 2000. This was our first experience with WestHills KIA. I have to say it was the most pleasurable experience I have had when buying a car. Roy Velasquez (Salesman) treated us like gold. He was very knowledgeable and helpful in finding the car that we wanted. There was no pressure in buying at anytime at all. After test drive, he took us in, got us some refreshments and sat and talked to us while his General Manager (Chris) ran all the numbers. There was no 4 square paper work. They didn't take your keys and hold you hostage. Just good old fashion this is what price we want, and this is what you get for trade in. We left for two days to decide and they never pressured us into staying and negotiating more. Nor did they call us at home trying to make a sell. We ended up getting a last years model, but new....and they gave us a smoking good deal. Way under MSRP. These guys treat you like family and you can tell they care about making your experience the best so you will return in the future.You will NOT get a better deal or service than what I got here!Thank you guys for restoring the faith in me that there are still good family style dealerships out there.We will be back.

Kia

Feb 21, 2015

Professional, knowledgable, and efficient service and sales force. Our experience at West Hills Kia was excellent from the moment we walked in the door. Communication was comfortable, helpful, and productive. We drove away feeling like winners and the dealership delivered absolutely everything that was promised. 5 stars to Zachery Jones and Matt Wright, along with their colleagues, for taking the lead in heading us in the best direction - traded in a Kia Sportage for a Kia Sorento. Nice deal!

kia

Feb 19, 2015

we have purchased 2 cars from West Hills Kia and both times have been treated awesomely! all of the staff are kind, patient and truly want to make your whole experience as pain less as possible. Josh was our salesman for our last purchase and we couldn't have asked for better, he treated us with respect and listened to our wishes and wasn't trying to push a car onto us. thrilled with the whole experience and love the car!

JVitale

Feb 18, 2015

Andy is the best salesman ive ever had the pleasure of working with. Its nothing but the best with west hills kia. From the salesmen to the service department and always answer your questions. This dealership has made me a kia customer for life.

rosirodrig

Aug 5, 2014

In an age when "Customer Service" is a thing of the past, you folks have upted that and will be a 'hard act to follow' as I continue my travels. My main guy was Matt in your service department. A true professional in every sense of the word. I read the reviews on the other West Hills KIA site, and agree 100%. He explained details to the 'inth' degree, answered all questions even some I did not know to ask, and when more time was needed to complete the job, he personally called every day with an update. I am the satisfied owner of a 2004 KIA Sorento which I bought new in New Mexico. I travel a lot and your dealership, especially your Service Department, is the BEST I have encountered. A premier service organization! Your skilled mechanic has breathed new life into my KIA. If I could give 10 stars to all, I would. Thank You! Rosi Rodriguez

johnsarmor

Jul 2, 2014

the staff, the number of cars to pick from, the fast service, the friendliest of the staff,. it was nice to talk to a sales person (German Rosas) that had the knowledge to answer all of my esoteric questions. an enjoyable day. Shawn in finance was friendly, fast, friendly and answered all questions, and Heather got everything started with a "we can do it for you" way about her.

jnslattery

Apr 3, 2014

We were very pleased with the whole car buying process. That is saying a lot cause everyone knows the car buying procedure can be very trying when it is not handled professionally. There was still the back and forth between the salesman and manager but they worked with us to get us a price and options we were happy with. Would not hesitate to refer a friend to Tom Bopp. He was a man of his word and easy to work with.

Carlos A

Mar 13, 2014

Chris was an amazing sales associate and we really enjoyed our service we received. I would recommend Chris and Kia as the only person and place to go.

crislove1981

Mar 13, 2014

Chris Beeler was the friendliest,most helpful car salesmen I have ever encountered,he made car shopping stress free and enjoyable. I would recommend him to all the people I know that are seeking buying a new vehicle. Awesome customer service,Chris Beeler thanks for your help!

shynessa

Mar 13, 2014

I had a great experience in my visit.all staff was friendly and helpful.Chris is awesome I recommend shopping.here for your next car...

judges4

Feb 10, 2014

We had a van repaired here a few times, and the work was done well. So when we decided to look for a new vehicle, we returned to the dealership. Andrew was helpful and spent quite some time working with me, examining three different vehicles and test driving two. The finance department was great, working with us over three days and family illnesses to get paperwork signed.

Rennie4444

Feb 7, 2014

While driving home after work, my car started shaking violently and a light on my dash came on I had never seen before. I pulled into nearest gas station freaking out. I pulled out my manual and started reading. It said the light was an emmissions light. I called Kia and they transferred me to Jimmy Anders in the service dept. He couldn't diagnose the problem over the phone but listened to what was going on, asked questions, was very attentive to my stress, concern and need. I know he was busy but he took the time to assist me. He let me know they were booked full Saturday (which was the ONLY day I could bring it in) but he said that he would find the time to fit me in. I was scared to drive the car home and then to the dealership in the morning, but he assured me it would be ok. I got to the service dept before they even opened. When Jimmy got there, he again listened to every detail of what my car was doing. The emmissions light was actually a check engine light. He explained in detail how my warranties worked and how he would go about dealing with them if the problem with my car was covered. I was stressing out but he calmed me down and made me feel like everything would be alright. It takes a amazing person to calm me when I am at that stress level. His customer service skills are the best I have ever encountered! As I left the dealership, I saw that Jimmy had them pulling my car right into the bay. Within 2 hours, Jimmy called back with the diagnosis. Turns out the problem was covered under my Certified Vehicle Warranty. Jimmy had them fix my car (they had the part in stock). So from drop off to pick up, it only took 4 hours. Jimmy took care of everything and made the process very easy and comfortable. He was right, everything ended up ok. It ended up perfect! Because of Jimmy, I will ALWAYS go back to the Kia Service Department! And I highly recommend that everyone else go too! You won't be disappointed. The Kia service department cares about their customers, sincerely wants to help us, wants to fix our car quickly (promptly) and I cannot stress that the customer service is the best I have ever received.

Mkorst

Jan 21, 2014

I was nervous at first about buying a car but Jesica was very informative and very helpful to find the car and price range I was looking for. Both her and Bob the finance guy were both helpful and informative with the best deal for me and my husband.

rayelikiaforte

Nov 23, 2013

My wifes car broke down and we needed to get her a car immediatly so she can get to work,so we went to kia to purchase a new car..we actually had a good time with the salesman..they were polite..helpful and willing to send us off with a new car of our choice..thanks kia!

HBoard123

Nov 17, 2013

As a first time buyer I had heard plenty of things to watch out for and developed expectations of what buying a car would be like, none of which were really good. After going to my first dealership and explaining my situation, the experience was turning out to be exactly what I feared it would be and I was feeling very disappointed and discouraged. I thanked the salesman for his time and moved on. I ended up at West Hills Kia and found an entirely different experience all together. I was greeted right away and we immediately started finding cars that would fit my budget and lifestyle. Within 10 minutes I was already test driving a car! Barry was very pleasant and considerate, and a joy to work with. I then got the pleasure of going through the finance process with Bob Villa and was expecting the worst, but it turned out to be another awesome experience. Bob made sure I got the best deal possible, and made sure I was happy with the car as well. I will definitely be returning to West Hills Kia for any future car purchases!

brandib83

Nov 6, 2013

we went in to simply see what optima options there were available to us after lots of research , and we left with a car! I am a very PICKY buyer and i knew exactly all the features i wanted. They did not have the exact car options i wanted, but they quickly jumped on the search and i was able to purchase the one i wanted right then! they had it brought to me the NEXT day from another dealer ship! Everytime i talk to them i am always pleasantly surprised. I have never had such GREAT customer service before. thanks guys!

H_Randall

Oct 22, 2013

I had been driving the same car for nearly seven years and was ready for something new. From the moment my boyfriend and I drove onto the lot, it was an experience we would never forget. There was no pressure. Everyone was friendly. Every other lot I'd been to in my quest for a car had been horrible. Sales people were pushy and rude. There was pressure to "Buy now or lose the deal of a lifetime!" Andy and team were a whole new experience that I can't wait to share with others. The atmosphere was light, everyone got along, there was joking and jesting. The team at West Hills Kia really made us feel at home and part of a family. I have never leased a vehicle before, but wanted to try it out. Andy was very knowledgeable and answered every question I had. There was absolutely no pressure to "buy now". We had come and gone a few times before I made my decision. I have leased a 2014 Kia Forte. The more I drive my new car, the more I love it. I had always heard bad things about Kia in the past, but let me tell you, they are exactly that, things of the past. I encourage drivers to test out at least one Kia. The fact of the matter is, you will fall in love with it. In my overall experience, from start to finish, I have to give West Hills Kia and team a 10/10 rating. Thank you Andy and Bob for making my car-buying experience one I will not soon forget.

LLMccoy

Oct 19, 2013

We ended up coming to the West Hills Kia dealership after having spent nearly a month looking for a quality used car for our daughter. All of our efforts to find a car on our own was becoming frustrating, as we failed on one car after another. With that being said, we had just had our Kia Sorento in for a service at the Kia Service Center and we decided to see what they might have on their lot. I need to state first and foremost, that we have had some bad experiences with larger dealerships due to high pressure sales tactics, thus we were reluctant to look. Our daughter found a car that she was interested in and we took it down to our trusted personal mechanic and he gave the car a hearty "thumbs up" approval. We went back to the dealership and worked with Tom and Bryan on a fair price. Bob Villa, the Finance Manager, was just great to work with, as he found a local credit union for us to finance through at a good rate.Everyone we worked with was concerned about our needs as a family. They really listened to us as we went through some various car options before settling on the Kia Spectra......our daughters choice. We want to personally thank Bob, Bryan, Mark, Tom, Andy and Chris for making our family the biggest priority in this transaction and for their complete professionalism. No pressure sales tactics means we will be back in the future. This was truly a great experience!

DennisCox

Oct 9, 2013

Surprising experience with this dealership. I haven't been this happy with the car and the buying experience since buying a Saturn 20 years ago. Absolutely no pressure and they got us the car we wanted at below the price that we expected.

Pipemastert

Oct 2, 2013

We purchased a 2013 Kia Soul. We found West Hills Kia's staff to be very friendly and professional. The price of the car was as good as you'll find anywhere. We worked with Heather in the internet department and Chris the general manager and could not be happier with the price and the way we where treated. Followed up with Mark in the parts department to get a remote start and he took care of us right way, even making a service appointment to get it installed. I would highly recommend West Hills Kia to anyone in the market for a new or used car. Thanks Again!Troy Brass

Hanlon68

Sep 22, 2013

Andy was very knowledgable and not pushy. He was easy to work with and kept everything very relaxed and low key. My husband and I really appreciated his demeanor. Every question we had he either knew or quickly searched and provided us with the answer. We would seek him out the next time we need a car and we would recommend him to friends and family. Good work Andy!

Marchant

Sep 6, 2013

We actually had a good time! We smiled and laughed and the whole appointment was in our control. We really enjoyed the experience. They were not selling us a car, we were buying a car and that made all the difference. Andy is a young guy which made us feel more comfortable working with a peer. It happened to be a beautiful day and they were having a luau for Labor Day weekend. At the end of our purchase we got to feast on roast pig. That doesn't happen everyday! Now, if we win that Hawaii drawing we will be forever in love with West Hills ;)

vandm

Sep 4, 2013

Our recent purchase of a Kia Forte at West Hills Kia was altogether a pleasant experience, not least because of the knowledge and helpfulness of Sales Associate Jessica Redenbaugh. We love our new Kia. Verne and Marilyn.

sorento owner2014

Aug 28, 2013

I had a wonderful experience. Andy A was very nice,helpful, and very knowledgeable in his job. Thank you for making my car buying experience the best.

Edithann46

Jul 30, 2013

I was impressed with the dealership the minute I walked in the door. I was greeted by Barry Gardner, Jr. with friendliness and at the same time did not feel pressured at all. I told him I wanted to check out the kia soul and the sportage. I looked at both and decided that I wanted to test drive the kia soul. Barry was very helpful and the test drive was great. Barry was very helpful explaining the different things that the car was capable of doing. When we got back to dealership he did not pressure me for the sale. I told him that I would think about it and get back to him and he gave me his card with his number. I went back later that evening with my daughter and purchased the black soul that I had test drove. I also want to thank the financial team that worked so hard for it to happen. Bob Villa the finance manager was just as helpful and friendly. I would recommend West Hills Kia to anyone I knew that was looking for a new vehicle.

michelfeely

Jul 30, 2013

Thank you for allowing me to rate this company, I was greeted at the door and my car was taken in as I was standing there. Chad was great, he told me how much it was going to cost me before he started service and it didn't cost me a penny more. Chad also offered me a deal on my service that would provide my car a complete check-up at a very low cost to me. At West Hills Kia, I am always well taken care of, the Service center is clean and Service is done when it was promised and no high pressure to buy more that what I wanted done that day. West Hills Kia is just a great place to take my car for service, I use to travel to Everett Washington to the Kia Dealer where I purchased my Kia, but now would not go there anymore for service or sales.Thank you again for the great service you provide.Mike Feely

malbon6194

Jul 23, 2013

I received top rated service at my visit to West Hills Kia. The sales staff and finance department personnel were great and they found the perfect car for my family and I at a competitive price. I initially came to the West Hills Automotive complex based on my prior car purchasing experience with another member of the group. I stopped by for basic information about the "Sign and Drive" promotion currently being offered and arrived home the same day with an exceptional vehicle feeling confident that I had made the right decision. I know that this dealership was genuinely interested in securing the best possible deal for me in the most courteous, expeditious manner and that they will continue to provide excellent customer service for me in the future. I am a happy customer and would recommend my friends and family to West Hills Kia.Paula K.Bainbridge Island, WA

docdodge

Jul 17, 2013

I gave this dealership top marks because they earned them! We liked everything about the sales experience -- from the first approach (which was friendly but not pushy) to the signing the final papers (which the finance guy made so easy and quick). We weren't left sitting for hours while the salesman "got approval for the deal" from some mysterious manager, as they did at other dealerships we visited. When we wanted to explore various options for down payment, buying vs. leasing, and auto styles, the salesman was helpful, flexible and patient. He understood our budget parameters and didn't try to "up-sell" into a car we couldn't afford. He let us test drive without him in the car so my husband and I could really talk about the car's features without someone breathing down our necks. When we needed figures, he got them quickly, explained them, and then left us alone to discuss our options. There was never any pressure -- and we felt more like we were being helped than being "sold." I would highly recommend this dealership, and especially our salesman, Thomas Bopp. He's terrific!

maegan6

Jul 11, 2013

They were more than helpful in finding me a car that is perfect for me and they helped me find a reasonable price that I could work with. All in all they were very helpful. Also they explained everything to me in a way that wouldn't leave me confused.

arimkus

Jul 9, 2013

We came in knowing what we wanted, and this dealership and Thomas Bopp delivered. Best new car sales experience ever. I would describe the experience as very professional; we were treated with respect and the dealership was very respectful of our time. We already have a Kia Forte purchased previously, and will very likely replace another older car with another Kia. Thank you to Thomas and the team at West Hills. Andy Rimkus

wahine70

Jul 9, 2013

Prior to arriving at the dealership we contacted Mr. Rembaugh requesting information on his inventory for a 2014 Sorrento LX with a convenience package. He gave information on his inventory as well as sending us to their website. We perused the inventory and asked several questions on the different cars prior to our visit. We were able to ask questions regarding the different cars and received prompt responses. When we arrived Mr. Rembaugh had several cars ready along with Mr. Rosas to help us. Mr. Rosas was very knowledgeable about the Sorrento and was able give us clear answers to all of our questions. We received no pressure but alot of answers to our questions. When we decided to lease, Mr. Rembaugh took his time and clearly explained the numbers. Mr. Villa was very professional with us and also took his time to clearly communicate the financial impact of our lease. We really appreciated everyone's patience and ability to communicate everything to us. We were very impressed with everyone's professionalism during the entire process. We have recommended this dealership to several friends.

berto0424

Jul 8, 2013

I can not say enough good things about the way I was treated at the dealership. An absolutely fantastic experience for me. We ended up buying two cars. Dallas and Bob Villa were a tremendous help. We'll be back soon for a third car. Keep up the good work.

Wohlwendtribe

Jun 1, 2013

These guys are always on time, friendly and do excellent work. My girlfriend and I both got a free (and delicious) blended coffee from their on site cafe while we waited! No surprise increases for their work either. Our experience with all staff members in sales and service has been spectacular every time!

srmdaile

May 19, 2013

I worked with Ms. Jessica Redenbaugh when I went in to buy a new Kia. She was very friendly and helpful. I never felt pushed or pressured into making a quick decision. I had all my questions answered and she was very professional. I would definitely recommend West Hills Kia to friends.

corrinstevens7

May 1, 2013

We came to West Hills Kia because they are the only car dealership to help us get out of a horrible car situation. They are honest, and friendly. We drove over from Kent area and they stayed late just for us. They delivered what they promised and I was really impressed with the way they handle business. My husband had been talking to Andy on the phone and he was really great to work with, they knew what our situation was, and they didn't decline our business. I believe they put their customers first and I would take the drive just to get the maintenance on my new car. Thank you again to the awesome staff at West Hills Kia (Andy, Dean, and Brian).

jablynn

Apr 19, 2013

I drove from Port Angeles to purchase a new Kia Soul, I received excellent service from Barry and Bob. I will be back when my children need cars and I will send everyone I know to Westhills Kia to work with Barry and Bob.

bjividan

Mar 20, 2013

Had and TPMS error light, went to dealer. They found a nail, fixed for free!! Washed the car also. Great product and service. Staff is awesome.

skjech7

Mar 3, 2013

From the moment I walked in the door I was greeted my someone who made me feel cared about instantly as a person and not someone who was gonna give a hard sale attitude. Julianna is her name and she is the most cheerful, informed, knowledgable and friendly gal who fits right into a expertise sales lady. She was so helpful all the way through the test drive, sale and even after the sale. Dean her finance manager also went above and beyond his duties to find a financial deal that would qualify me to purchase a new 2013 Kia Soul. The atmosphere I felt around these two wesome people made me feel like a family member with pride to be have selected West Hills Kia as my dealership of choice. A five star rating is definitely commended and thanks for making the new transition so easy. Love you guys, Sandra of Silverdale

bettie_01

Mar 2, 2013

We had a great experience at West Hills KIA. The staff were hard-working and did everything that they could to get us into EXACTLY the vehicle we were looking for and needed. We worked with Jessica Redenbaugh and Dean Stephens and they were so helpful and patient with us and our three daughters who tagged along :) Definitely recommend them to anyone looking for a car.

seaturtlegreen

Feb 24, 2013

We take our vehicles to West Hills Kia for service. Each and every time our experience is excellent. The manager and assistant manager go out of their way to let us know how things are going with the service, if there is any problem it is explained in detail. Also, the gentleman working on our vehicle will come to the waiting room to explain any problem found, and discuss how to remedy the problems. All the employees of this business go out of their way to help you. They even call to remind you of a service needed in the near future, and send e-mail reminders with specials, etc. The service performed on our vehicles has been totally satisfactory, with no problems. If a problem does arise, they are right on top of it to help remedy the problem, with their goal being having a happy customer, and we are! Thank you Mark and Matt for your outstanding service to us customers, as well as your other employees!

erihuy

Feb 12, 2013

In for service and this dealership is leaps ahead of the old KIA dealership. Thank you! I used to travel to Pierce county for Service but now it's local!

omaanni

Dec 24, 2012

I was changing from a distant and had some question about the efect of comming from a distant dealer and they were answered very well and and cleared up any doubts I had the 45,000 check that I brought it in for and 2 smaler proberms were found and I could have them taken care of at this time I decided to do it at a different time everyone that I talked to that day was very kind and helpful Ray Long

beefreebeehappy

Dec 15, 2012

The whole staff is absolutely amazing. I went in because I hated the car I was in and wanted out with a good deal and didn't want to be forced into a vehicle like I was at another dealership. They exceeded all expectations. HIGHLY RECOMMEND.

PageantQueen2012

Nov 27, 2012

I was referred to Mr. Bob Villa by Mr. Jerry Bouldwin who is a salesman at Westhills Toyota Autoplex. I presented with credit challenges, a recent repossession and a bankruptcy in the past. I never thought I would be blessed with the opportunity to purchase a well-maintained, low mileage car with an elite warranty and additional GAP insurance in the deal. Mr. Villa was very sensitive to my personal situation, making me feel very comfortable sharing it with him. He was very knowledgeable in the finance department and he knew instantly what it would take to get me financed.I researched the inventory at the Autoplex and found the perfect car!!! It was newer than my previous car, had 100,000 less miles and needed no repairs!!! As soon as I made the decision to move forward with Mr. Villa, a deal was approved at not one, not two but three different banks with conditions. I made my way over to the Kitsap peninsula, down payment in hand and excited to see my new car!!! The deal happened over the Thanksgiving holiday so I wasn't able to drive away that day, however; Mr. Villa took personal time and attention with me, keeping me informed of the status of the loan until it finally funded first thing Monday morning.This was a very emotional situation for me. I was afraid of having to buy a "beater with a heater" that would have been no better than the previous car I owned and I was very stressed about finding the "right car" to fit my needs that I could afford. Mr. Villa and his salesman Mr. Bouldwin treated me with compassion and professionalism. I have purchased several cars in my lifetime and this was one of the best, no-hassle, simple and peaceful car purchases I have made. I will make the 1 and 1/2 hour drive to see Mr. Villa again and I will suggest doing business with Mr. Villa and Mr. Bouldwin to anyone I know shopping for a car. Especially if they have special credit needs.I feel so blessed to have this financial opportunity presented to me. Thank you Mr. Villa and Mr. Bouldwin for taking this minor setback and turning it into a major comeback!!! I am a customer for life!!!

pwilliamson1990

Nov 19, 2012

I have given them the rating that i did because they were all very helpful and not too pushy. They helped me get a good price on my trade in and an excellent price on my "new" car.

poinwa06

Nov 7, 2012

Our experience with West Hills KIA and Chad Boldt was one of the Best Customer Service experiences we have had in a very long time. I feel they go out of their way to make their customers happy and taken care of . We have dealt with Chad Boldt on several occasions and he is always very friendly, informative and professional.

JerryWax

Nov 3, 2012

Our experience with West Hills Kia was exceptional. My wife and I were very pleased with the overall service, especially with Julianna's efforts. She is knowledgeable and was sensitive to our needs. We would readily recommend her and West Hills Kia to anyone looking for a new or used car. We are very happy with our new Kia Soul. Thanks.

Ruth

Nov 2, 2012

We went to Kia after visiting several other dealerships, and had such a refreshing experience we bought a car on the spot. Jessica and Bob were both professional, easy going, fun people who made the whole experience painless. They were very up front about everything and willing to work with us to get us the car and the deal just the way we wanted. I can't remember a better experience buying a car. Our new Kia Sportage is a WONDERFUL experience all on its own, everything about it is top notch. We felt we got more car and more service for the money; but it was Jessica and Bob who made the day go so well. Multiple other places made us feel like targets of a scam; West Hills Kia was such a refreshing experience!! I can't recommend the car or the people or the dealership more highly.

BStrege24

Oct 22, 2012

My experience at West Hills Kia was great. Jessica has a great sense of humor. She made me feel important as a customer and looked out for my best interest in a car and price. She was always smiling, easy to talk to and fun to be around looking at cars with. I enjoyed her taking me around the car lots trying to find a good car for me and not trying to push a car on me to buy. She let me decide what I wanted to buy and made it easy for me. She's professional and caring. I'm glad I had her to help me find a car for me.

jed1916

Oct 15, 2012

needed a new car for driving to and from work. wanted a kia soul and got what i wanted on my first visit. crew was friendly and welcomed us, provided my wife and i food and drinks throughout our entire visit. very accomidating. very pleased.

SoulSista2012

Oct 13, 2012

It all started with with Chad at the front desk. He was welcoming and courteous. They got me in on time and my oil change was done faster than I expected. The complimentary coffee while waiting was a bonus :-) They found 2 nails in my back tires and removed them for free which was awesome. I was just so pleased with my service, I've already recommended them to one of my friends. Thanks West Hills Kia for the great service and finally opening up on Saturdays!! See you in 3700 West miles. :-)

ppettygrove

Oct 4, 2012

I would like to thank Chad & Ashley for the outstanding customer service I received today. It was our first oil change and the lighter outlet was not working. They fixed the power outlet and changed the oil in a timely fashion. The customer service at West Hills KIA is outstanding!!!Regards,Paige Pettygrove

kylersdarling

Sep 26, 2012

Was looking for a car with better gas milage then my Ford Edge and stopped by Kia. Did not know much about Kia prior to my visit. Worked with Barry who took very good care of my husband and me. He took the time to show us a few cars of which we test drove 2. We really liked them both but ended up with the 2013 Kia Optima LSX. I LOVE IT.Brian and Bob took great care of us too. We could not be happier with the car and our experience. We did not intend on purchasing a car that day and did not have a lot of time as we were headed to work. They really had to rush to get us out in time and we are super grateful!!

marsha.trivettheilbrun

Sep 18, 2012

I had an excellent experience at West Hills Kia. I just had my first oil change. The associate was friendly and the service was quick. I purchased my Kia Soul in February of this year. I would recommend this Dealer to anyone looking for a hassle-free, positive car buying experience. Thank You for making the service quick, as a mother of two young kids, it was important to get in and out as quick as possible.

marc troger

Sep 18, 2012

This was by far the best car purchase my wife and I have ever had. Everyone at westhills kia were very kind and hospitable. I wish every dealership were run like this. I normally am not comfortable or trusting of my salesperson but Julianna was in there fighting for us and got us more than we had expected. We were on a tight budget and very concerned about our trade to purchase a new vehicle and the team at westhills came through for us. I hope to return someday and purchase another vehicle. We were glad to drive from our home in Olympia to Bremerton for our new Optima and are very proud to have a car from Westhills. We actually enjoyed out meeting with Bob Villa the finance manager and learned a lot regarding optional protection and coverage for our new car. The guys who worked out the deal and the numbers really negotiated with our concerns in mind and for that I'am grateful. Thanks againMarc and Dolores Troger

teri.camus

Sep 17, 2012

I brought my Kia in for it's 15,000 mile check up. I also had a few fuse issues that needed to be fixed. Matt quoted me a price and gave me a time frame. This was a work day for me and it was difficult to have to sit around for 2+ hours.Matt arranged for shuttle service- much appreciated!!I was called much sooner than discussed and told my car was ready. The shuttle arrived quickly.Back at the Dealership, my car was ready. All was fixed, car was not only serviced, it was washed and vacuumed!Best surprise was that the bill was less than the quote. :)Friendly and fast! I am a previous Cadillac owner. This service FAR surpassed the service I have received at the Cadillac Dealership. I am impressed. Thank you West Hills Kia and Matt.Teri Camus

Bd0811

Sep 3, 2012

Our experience was a great one. We came in during their Beach Sale. We had sent in an online lead explaining we would like to trade in our old car and was responded to within an hour. Julianna was our salesperson and she was awesome. She never pressured us into looking at cars we didn't want or cars we could not afford. She even redirected us when we were unintentionally and accidently led toward a different section of vehicles. She understood us when we explained our budget and what we could afford. Between her and the rest of the team they told us to just pick out a couple cars we liked even if they were within a $2,000 range of our budget. We looked at a Forte that we liked but were hesitant about the milage. Right away Julianna said "forget it," "I don't want to put you in a car that you are unsure about and uncomfortable about the milage it comes with." We both thought that was very honest and considerate and we knew we had come to a good place. We looked at another Forte that was newer and we liked the features but we had our sights set on a Dodge Avenger we saw that was a little over our budget. We called it our "wishful thinking" car because we doubted that we could get it. Julianna respected that and said she would see what they could do. They played around with the numbers and she came back with great news... The car we wanted, plus GAP insurance and even a 3 year warranty was all within our budget! We couldn't believe it. We thought they were just going to tell us we couldnt afford the car so that we would end up getting the Kia Forte instead of the Dodge being a Kia dealership and all. Turns out they didn't even look up the Kia Forte. Julianna laid everything out in front of us and made sure that were absolutely positive of our decision before anybody presented paperwork in front of us. She even called my insurance company so that I could get a new quote on how much my insurance was going to change by getting a new car. Everyone there helped us cover all the angles we needed to cover in order to complete the process right the first time. We even got more for our trade in then we had expected. Dean also helped us get a great finance rate and said he would push for an even lower rate so our monthly payments would be even less. Needless to say they took very good care of us and our experience was quick, easy and stress free. The sales team didn't rush at us when we first arrived and bombard us with a bunch of salespeople language. They really seemed to listen to us and never did any pressure sales or tried to convince us to get something we could not afford or that we didn't want. That's hard to come by with most dealerships.

SueLaFountaine

Sep 3, 2012

My husband and I had the best vehicle purchasing experience we have ever had at West Hills KIA! Barry Gardner, our salesperson, was incredibly helpful and knowledgeable about the car that I wanted, a 2013 KIA Soul. He was super friendly and fun to talk to. No pressure what so ever! Brian Scott worked up the numbers on my trade in and gave us agreat deal. Bob Villa did all of our finance work, was quick and efficient, and really fun to talk to. Andy Kazeski spent the time to sit in the car with me and show me how to use all the new high-tech gadgets. We could tell these guys really enjoy what they do, and that they work hard to please the customer. I have already recommmended several people to West Hills KIA and will continue to do so. Thanks so much guys, Love my new car!

LaurienEd

Aug 21, 2012

Probably one of the best car shopping experiences we ever had. Roy Velasquez approached us in a professional friendly manner, and was genuinely helpful in our decision to purchase a 2013 Sportage--NO PRESSURE, absolutely none; just a lot of knowledge and he listened as we discussed what we were looking for in a vehicle. The price was agreeable without having to do the back and forth dickering that is typical in car buying. Dean was very helpful as well when it came to crunching numbers, and getting all the paperwork processed.When we got the vehicle home we noticed a couple of minor flaws (dimples) in the hood; phoned West Hills Kia the next morning, and the dimples were repaired that afternoon--in and out of there within 45 minutes! Thanks to the manager and staff.We would definitely recommend starting at West Hills Kia first for car shopping, and we will return there when it's time to purchase another Kia. We are very pleased with our purchase :)

Wintert

Aug 16, 2012

Chad was awesome! He was very open and honest and I felt he had a strong commitment to making my visit a great one! I was impressed. Thanks, Chad!

lynxy2012

Aug 16, 2012

In appreciation or all your staff's help in making our purchase of a new car and enjoyable experience. Bob Villa Finance, Barry Gardner salesperson were outstanding!The knowledge and professional of your sales reprentatives of all the different models of vehicles and the new technology involed made the decision process of which vehicle to purchase process made easier.The sales people and finance section helped resolve trade-in issues and fillout paperwork was made fluently and efficiantly to process the vehicle as rapid as possible to get us on the road. They took pride of helping me find the color of soul i wanted. we look forward to doing business with your company again soon. Sincerely,Chris and Bill Bergeron

Eke

Aug 4, 2012

Just had my new Kia vehicle serviced for the first time and I am definitely satisfied. Staff at west hills kia were couteous and efficient, I think I was there about an hour. Even though I did not have a previous appointment because they were booked, Chad was able to get me right in when they had a cancellation. Based on my first experience, would definitely recommend! Ed

karenc.

Aug 4, 2012

They installed a headlight we bought but couldn't get in for free. Thank you chad. I called and had it fixed in less than a few minutes after arriving. There is still compassion out there and westhills KIA proved that today. :-)

LRJohnson

Aug 3, 2012

The salesman at West Hills Kia was very helpful, knowledgeable and no pressure, which we liked. He was very attentive in trying to meet our needs but was not pushy. He respected our right to decide what we wanted and he went the extra mile to find the answers to our questions and to find the color/option package we wanted. The credit/finance personnel were flexible and professional and did not insult our intelligence. The entire experience was a pleasure, which we can't often say about buying a new car! We hope their service department will be the same high caliber. Thank you!

poinwa06

Aug 1, 2012

Chad was very friendly and efficient when I brought my KIA Sportage in for some warranty work to be done. I was offered a shuttle ride home but it was not necessary on this visit. Brad explained to me the inspection showed that my brakes were in need of being done. Chad made sure the parts were ordered and made an appointment for me to bring it back in the following week. When I returned for my appointment this week Chad again helped me and insured all parts had arrived before I dropped the car off. While I was there on my initial visit all employees that were there were very friendly and helpful. I was very happy for the complimentary coffee bar coupon ! I was even offered a bottle of water before I left. I would recommend this dealership to anyone that I knew who was interested in purchasing a KIA or those who already own one for service. Thank you for having friendly and efficient customer service ( just when I thought good old fashioned customer service was gone forever ) ! Thank you again !

TheBean05

Aug 1, 2012

I went to another dealer first and was unimpressed with the salesmans attitude. Went online and read the reviews for West Hills Kia and specifically Jessica. Wonderful experience. Will definately use them again.

azenmama

Jul 17, 2012

Friendly, low pressure service made my purchase as low stress as possible. I appreciate the time you took to make sure I understood my contract as well as my new car! Your response to my concerns and the integrity you showed in making sure my deal was fair and equitable has insured that I will recommend you to my friends and family. These days it is hard to find a company that prizes customer service so highly...Bob is an asset to the West Hills family!

joannebarker

Jul 11, 2012

My time with you all was fantastic, I felt very special and not rushed or pushedI like the way you do business. I will recommend you to everyone. Thanks ever so muchBy the way. Yours sales group are the best I have ever done business with. THANK YOU JessicaJo Anne Barker

janiewill

Jul 4, 2012

Originally, we popped in to West Hills Kia to check out a used vehicle (browsed the online dealer site prior to our trip, so husband had a few vehicles already in mind). Julianna Zimburean couldn't have been a better sales rep.; very knowledgeable and customer service oriented. I felt like we were shopping with a family member :) We ran Julianna's butt off all over their lot (& their lot IS significant) but she beautifully maintained her professionalism (& my husband CAN test that!!). She did her job so well, in fact, that we bought a new car instead of a used one!Bob Villa helped steer us to the best finance rate deal, which surprised my husband who had done quite a bit of homework before we started car shopping. I'm gonna' throw in kudos here also to Navy Federal Credit Union & the FINE 1.79% rate we got -- WOOHOO! Bob is very personable & knowledgeable and made our experience painless. So if your thinking about car shopping, we highly recommend you go check out how Kia has evolved .... We bought a 2012 Forte & couldn't be more pleased. We had one of our most pleasant car buying experiences (haven't said that too often in 31 years of marriage). Thanks Julianna and Bob for GREAT service & peace of mind in our car purchase!!Rick & Janie Payne

Malocula

Jul 2, 2012

This was the best experience buying a car I have ever had! I traded my ford for a 2013 kia soul yesterday and Kent made the buying experience very stress free and fun. I would recommend everyone I know who is thinking about buying a car to make the drive to Bremerton. I drove all the way from auburn wa. Thank you guys so much!!

Bogleraj

Jul 1, 2012

We were referred to German by PJ, when PJ had a scheduling conflict. German greeted us as if he knew us as soon as we pulled into a parking space. He knew we were interested in a Kia Sorento and immediately showed us the one we wanted to see. We were very pleased with the vehicle, but had lots of questions which German answered to our complete satisfaction. We purchased it the same day. The financing details went extremely smoothly, and Bob was very helpful in guiding us through the process.We also had a friend who recommended German.We are very happy customers.Jan & Rich

newkiasoul

Jun 28, 2012

Worst experience ever for trying to obtain a car. Staff did not listen to what I was looking for, only wanted to sell me hard on what they had in stock. Would not let me use my own financing, could not get the vehicle I wanted. Left there had a nice drive with my family over to the Eastside and got EXACTLY what I wanted at a great deal. The dealer got me my car within an hour. Thank you....

h.muralt

Jun 24, 2012

I can not express enough the great experience I had at west hills KIA. The Sale personal was polite and had an upbeat attitude towards me. My sales Representative was Julieanna Zimburean, Not only was she polite , but she showed, no signs of pressuring me to buy a car. I had came in at least 2 times to test drive cars, I was looking for a certain car, and she allowed me the space I needed to make my finale choice. Julieanna did not pressure call me, or rush me to make a decision. I have always bought my cars from Toyota, and this was my first KIA purchase, I do feel that not only did I like the vehicle I picked, but the price was great, great trade in value, and Julieanna. I recommend west hills KIA to anyone who is looking for a new car, and ask for Julieanna to help you, you wont regret it. Helen Muralt

Dale Margareth

Jun 21, 2012

This was a great, non-painful new car buying experience. Staff friendly, very helpful, knowledgeable and good humored! We really like our new Soul+ - it has everything we had wanted and at a reasonable price. Thank you West Hills Kia: especially our new friends, Jessica Brendbaugh (sales) & Bob Villa (finance).

Jkelly1992

Jun 7, 2012

I came to West Hills Kia looking for a vehicle and i found a used 1999 3000gt SL with low mileage. I talked to Bob Villa and he Worked his magic and the next think i know i walking out with an awesome car! Thank you Bob, you're awesome!

kenrearden4

May 2, 2012

I was at West Hills Kia to look at a used Mazda MX-5 on the lot. Roy took me for a test drive and showed me everything about the car, and all of the features it had. He was a great person to deal with, and was extremely knowledgeable about this car. Dan put together a great deal for me to buy the car, and had it prepared for me to drive away.Bob did all the financing work, and we closed the deal. I drove away with a great car, at a great price, and with a great car buying experience. I will be back when I need to shop for another car in the future.

donna1234

Apr 28, 2012

Very pleased with the selection of Kia Rio's, professional personal sales team. Quick, prompt and polite. Very pleased with our trade in value and worked with our budget to drive away with a great quality Kia at a very fair price. Thank you! Scott & Donna, Gig Harbor, WA

tmunro83

Apr 17, 2012

We loved our experience at West Hills Kia. Our sales associate was extremely friendly, and knowledgeable. We would love to buy our next vehicle from West Hills Kia.

wiz4075

Mar 26, 2012

I can say enough about the no pressure approach we received with Dean at WestHills Kia. I test drove a number of cars - Dean walked me through the features of each vehicle. Once decided, the deal was very smooth - no hidden fees or tricks. Not what I expected at all. Very much appreciated.

loriadkins

Mar 21, 2012

Julianna was the first person we saw walking in the door of the Kia dealership. We were hesitant actually due to our previous experience at another dealership on the hill. We were pleasantly surprised to find Julianna and the rest of the crew. Julianna was really nice and real. We told her our story and we were looking for a good used Car for Roy to drive to work and back. We already have one good car so it was just so he didn't have to take a bus and walk a mile in this aweful weather. Anyway, I belive Julianna was honest and thought the car we liked was a good catch. We think so too. Yes, it has high mileage, but hey it's a Toyota Corolla and it's on the reliable used car list in the 2012 consumer guide. I would recommend doing business with Julianna again and the Kia dealership!! Thanks for helping us find exactly what we were looking for. I think the price was fair and resonable. I didn't want to push it for a lower price and if Julianna wasn't as nice as she was, I might have tried harder. They did reduce the price some and it was a March Madness sale. We think we did OK! Thanks! Roy and Lori

binkybutts

Mar 19, 2012

West Hills KIA is amazing! I was in the process of buying my first car and I had gone to a few dealerships and West Hills definately took the cake. I didn't have to listen to any sales person trying to sell me on just any car. Julie zimburean approached me and her fist question was "what was I looking for?" She was very patient with me and wanted to make sure that she got me into a car that was just for me. She found me the perfect car that was in my price range and it had my name all over it! Thank you west hills KIA for making my first car experience very exciting and memorable.

mynewkia

Feb 29, 2012

I shopped around for a new car for 3 months, visited 4 car dealerships. I'm glad I went to West Hills last, they weren't like the regular salespeople at the other 3 places ... no pressure at all, just lots of info to help me make a decision. I really like the feling they gave me that the customer really does comes first... on 2 occasions they bent over backwards to make my experience flow more smoothly...although they didn't have to do those things.They gave me more money for my trade in, a better price on the car, a free 3 yr oil and wiper blade change contract, and other incentives to buy a car there ... so I did it, I'm very happy about it and will definetly recommend them to anyone looking for a new car!

Kristina13

Feb 29, 2012

Julianna was more than willing to help with all of our needs and work with our specific requests. She and the finance team provided every possible payment option to fit our budget. She even made us delicious coffee while we waited. :) She was great and we will definitely come back to her when we're ready to replace our other car.

optimasx

Feb 26, 2012

I purchased my car from Julianna whom was very nice from the beginning of the process through the end. I really appreciated not being pressured into a sale. Everyone at the dealership was very pleasant and as helpful as possible. I rated down on the price a little partially because I had never purchased a new car before so anything over the $10,000 I paid for my last used car seemed expensive. In checking my sources on-line though I consider the price I paid to not be out of line. The car so far is great.

stamerra

Feb 25, 2012

My experience with West Hills KIA was outstanding. From dealing with Julianna, to test driving the car, to closing the deal, it was easy and at no time did I feel pressured. Good job to all of them.

gawilson

Feb 24, 2012

I waa in an accident and my car was totaled. I needed a replacement right away. I told Andy (salesman) what I was looking for over the phone. By the time I got to the dealership, he had the perfect car waiting for me to look at. I bought the car and told Bob what I could afford to pay. He came within $20 of my request. Good teamwork, great dealership!

dwixon

Feb 21, 2012

Jessica Redenbaugh was courtious, polite and great to us. We have never been treated so nicely by a salesman in the past as we were at West Hills Kia by Jessica Redenbaugh she made us feel special and that what was important to us was important to her to make it happen which we appreciated. We will recommend West Hills Kia to anyone we know who is looking for a Car.Sincerly,Christine and David Wixon

EricAjvazquez

Feb 21, 2012

I went into Kia to pick up my husbands new Kia Optima ! I had just visited another dealership in the area just an hour before looking to buy myself a new car as well. When I saw his brand new shiny car I fell in love with it , Love at first sight ! The dealer said "oh how cute would that be if you had matching cars! " She offered to show me one in the color that I was looking for I did a test drive filled out all the paper work and was on my way out on about 2 hours . They were friendly , efficient , and very professional . So good that we bought two Kia Optimas !! We could not be happier. We got a great deal and would recommend West Hills Kia to anyone! Erica V.

dennis savage

Feb 13, 2012

I originally started to look on line and found West Hills Kia. They had a chat line and started the process to look for a car, and explained a prior bankruptcy. I gave my phone number and e-mail address, a message was left on my phone, I returned it and started to talk to Julianna Zimburean about purchasing a vehicle and getting financed approval over the phone, being I live in Sequim, Wa and there in Bremerton, Wa. I went in the next day on sunday, and purchased a new Kia Rio gdi, the service was great and very professional and I would recommend to any body to try West Hills Kia in Bremerton, Wash. Bob Villa the finance manager was very knowlegible at his job, and I am very satisfied how they worked with me on my new vehicle, I would definetly go to West Hills Kia to have service on my new car in the future. thank West Hills Kia.

dtroyer4160

Feb 4, 2012

We visited West Hills Kia and purchase a 2012 Rio 5 the same day. German and Bob treated us very well, like family! Bob went out of his way to make it happen and we are very greatful for this, since this was my wife's (Tracy) first new car in her life. She is so pleased with the performance and function of the Rio 5, and most inportantly, two cup holders! Go to West Hills Kia and get the best treatment for any car buyer can get!

daveandkimberto

Jan 28, 2012

Every new business has one chance to get started out on the right foot with their potential customers. Under Chris's leadership, this excited young team is off to a great start! We stopped at West Hills Kia as part of our plan to compare, drive, and make a buying decision between the Sportage and comparable vehicles of similar size and price...AWD was a must for us. The Sportage turned out to be the "pick of the litter" for us, but it was the obvious honesty and integrity we experienced in dealing with Chris and his team that determined what car we would buy and where we would buy it. Any typical "car dealership games," and we would have walked away without a second thought. This was a very positive experience, indeed.Thanks for the opportunity to let Chris and the West Hills Kia team know how much we value how they worked with us. We hope hearing our appreciation will encourage them to continue to approach their potential customers with the same integrity we experienced. If they do, we have no doubt they will continue to grow a very successful, profitable business over the years as customers like us tell our friends and return to make our own repeat purchases.

Klinder419

Jan 23, 2012

This is the place to go if you want great customer service, a friendly encounter for all questions you have and a knowledgable staff, that treats you like family and makes sure you get what you want!!!

kathieww

Jan 15, 2012

My husband and I were looking to purchase a new mid-sized sedan, narrowing our long and extensive search to a Kia Optima, a Hyundai Sonata, or a Hyundai Elantra. We visited Parr Hyundai and West Hills Kia in Bremerton, WA. At West Hills Kia the customer service, their willingness to work with us to get us what we wanted, their friendliness, their no-pressure attitude, and not trying to intimidate us into buying a car we wanted or another other vehicle we just weren't interested in was fabulous! They listened to us, they understood our needs and desires, and they focused their attention on OUR goals, not their goals. The customer service at Kia far surpassed our expectations compared to the customer service we received from Parr Hyundai. The salesman at Hyundai, Marty, was very nice but the manager blew the sale for him solely based on his utter lack of comprehending what customer service should be in the sale of an automobile! The Kia Optima and the Hyundai Sonata vehicles were very similar but the emphasis on excellent customer service and Kia's staffs' willingness to help us reach a good price for an excellent product is what helped us with our final decision to purchase the Kia Optima. We have already sung the praises of the wonderful staff at Kia to our friends and hopefully they will check out West Hills Kia for their next vehicle! Thanks Kia for such an outstanding job of great customer service! Thanks to Julianna, Chris, Bob, and Hermando (please forgive me if I didn't get your name right!)! :)

Suanne.Dunn

Jan 9, 2012

The Kia service counter is set up quite strangely so at first it feels like you are getting world class CRUMMY service. I arrived at 0930 for an 0940 appointment and stood there while streams of employees went about their business completely ignoring me for at least 10 minutes. Not once did anyone make eye contact, ask me if I had been helped, or seem to even notice I was standing there waiting. FINALLY Matt, the service guy showed up. He was great, helped me right away, was friendly and knew what he was doing. He got my keys, had me sign one little form and off my car went. The service was fast and they washed my car. As I sat there waiting I figured out there is a car rental area, and I think maybe some sort of parts area combined with the service check in area. The people who run the other areas are clearly not the least bit concerned about greeting the service customers. If you are standing at the area that says "service" you are not going to get any unless a dedicated service person is there...I guess I wasn't their problem. A real design flaw for West Hills I think. Nothing is worse than waiting at any business for ten minutes without so much as a greeting and a "someone will be right with you" while no less than 5-6 employees swirl around you avoiding eye contact. All-in-all they did a fine job, but as a first impression I have to say the service left something to be desired, it just seems terribly rude to ignore any customer even if it isn't your actual job to help them. Just sayin.

PLM

Dec 29, 2011

The whole Experience in buying a new car from West Hills KIA was great . From picking 3 of us up at the Ferry, to a complimentary beverage for all, to the purchase and financing. My new car was washed, detailed, and a full tank of gas - without question the best buying exprience I have ever received

jpaulsen

Dec 28, 2011

The staff was excellent. Will becoming back and buying another vehicle from this dealership. Thanks KIA I totally love my new car. If you are looking for a non pushy staff this KIA dealership is the place to go!

Dan98383

Dec 21, 2011

I started out with internet questions and found Heather Winters to be responsive with answers. I visited the dealership and experienced a no pressure approach to sales from Dean Stephens. When it came time to neotiate and find the vehicle I wanted to purchase both Chris Rembaugh and Dean Stephens went above and beyond to find the vehicle that met my preferences. Bob Villa was easy to work with when it came time to finance my vehicle. All and all the team at West Hills KIA was professional, friendly and helpful. Thanks for making it a great experience.Dan

Whiterat

Dec 18, 2011

I dealt with German (Sales person) He was great to work with. I appreciate his honesty and integrity. So I purchased a new 2012 Kia Soul. Thanks Cathy Hayes

jbmarlow88

Dec 8, 2011

we wanted a newer car, so my husband and I planned to go to Tacoma as he knows that we can get much better deal there than here locally, but I am not so feeling good that day so I told him why not just visit the ones locally. so we decided to go to westhills, we met Jessica and she showed us a couple cars, as we are waiting for a call from the bank for me to get pre-approved for autoloan. finally my husband called the bank(kitsap credit union) and rejected my pre-approval. saying that my credit history wasnt good enough. we met Bob Villa the financial Manager in westhills, he is really good and friendly. he helped me a lot for my autoloan and got me a very low interest rate from BECU. my overall experience in buying a new car for the first time is awesome. thanks westhills most especially to Bob Villa :-)

lauran

Nov 26, 2011

We have been wanting to look at the Kia Sportage and Sorento's for a while. With nothing better to do on black friday we thought it a good time to go look. (Everytime we look we buy) Julieanna met us as we arrived and from that moment on was helpful, honest- yes honest and understanding our needs and budget. There was NO pressure of salesman runaround stuff. The deal was stress free and the time it took to process the deal was not long at all. This was infact the best experiance I have ever had in buying a car. We got a great deal and car upgrade we needed and stayed within the budget and actually got something better than what we had. Scored big on the whole deal. And we do not feel like we were raked over any coals. Made for a great day and didnt take the whole day to do it. Thank-you Julieanna!!! We LOVE the Sportage! Bill and Lauran Klein

pugetsound

Nov 26, 2011

Juliana was very helpful and listened to our needs. She quickly started working to get our new Kia Soul lease completed so we could start enjoying it ASAP. We obtained a fair trade for our old vehicle and went through the process so fast we felt like we went to a spa instead of buying a car. I really like her style of sales, she is down to earth and relies on the product to provide the additional benefits the customer is unaware of. She is polite, kind and informative.I found out about the dealership when we took our Kia Rhondo in for service after moving here from Arizona. On the way to Washington, we hit a block of wood in the road. The West Hills Kia service department inspected our vehicle and repaired all warranty items. Waiting in the service department is very pleasant as they have a coffee bar and cafe in the dealership that provided us complimentary beverages.When my non Kia vehicle recently needed repairs, I decided to take it to the West Hills Kia service department instead of its make. I then thought to myself, why not get another kia instead of repairing this? So I did. Other brands may be similar in style and performance, but I would rather go to West Hills Kia. I am all set, they earned my business in every way.P.S. I am sorry if I mispelled our salespersons name. It is pronounced Juliana and I remember the spelling to be different than what I can remember. My paperwork is not available for proofing at this time the dealership is closed.

nancyskia

Nov 21, 2011

I bought a 2012 Kia Soul a few days ago and LOVE my Car!! The car buying experience couldn't have been easier. I emailed the dealership saying I was interested in a Kia Soul and the features I was interested in. These folks didn't miss a beat. After a few emails with Dean, my salesperson, I said I would be in that evening. Everyone on the floor was expecting me and knew my name when I walked in. I was treated with respect, professionalism and thoughtfulness as we discussed what I was looking for in a car. The next day I emailed 3 other dealerships to compare deals. The difference was night and day regarding the attentiveness, professional attitude and the response time. It was clear that West Hills Kia had much more to offer. I can't say enough about the personal service and consideration the staff showed me. When I went back to purchase the car I was able to get a better interest rate thru their financing options than I was offered on a pre-approval at my own bank. If you are looking for a new car, check out this dealership and ask for Dean, I am sure he will find you the car of your dreams!

kedunn

Nov 20, 2011

Let me start with I have purchased many vehicles in my day...and my experiences have never been even close to this experience...they were awesome! The staff was excellent...all of them! I think being a new dealership is to their benefit because they don't have any old bad habits! They treated me like a queen, made sure I made my appointments I had scheduled and never made me feel like I was a problem...I would recommend this dealership to anyone (and I have never recommended a dealership before). If you are like me and you hate the "car purchase" experience...give them a try and I hope you have as good an experience as I did! Oh and by the way, did I mention that I LOVE my new car!!!

Mandymay

Nov 16, 2011

I went in just to get an idea of how much I would need to put down on a car. It was not something I was planning right away and I was very honest with Jessica. Her knowing this, she still treated me as if I were a VIP customer. She showed me what I needed to do to get the vehicle I wanted. Never was there any pressure. She even entered me into a contest while I was there. Sadly, I was not able to purchase a car that day, but I knew when the time comes West Hills Kia would be my place to go. Man was I surprised when they called and said I had won the grand prize for the contest!!!!! I was in shock. I won a 2012 Kia Forte for a year!!!! Amazed just does not describe my feelings. And still they where nothing but awesome! Jessica, is your woman if you need a car. Thanks Jessica, Chris and the rest of the team at West Hills Kia!!!!!!!

bjdavis

Nov 7, 2011

When we showed up on the lot, there was no pressure to "come inside and crunch numbers". Jessica was very open to our needs and took the time to show us numerous vehicles that would fit into our price range and needs. Bob was very friendly and treated us like he knew us forever! Very honest Sales team!

bradmaman2002

Oct 8, 2011

Went to West Hills Kia on a whim with my wife thinking that we are just going to look at the cars nothing more. Little did I know that later I would be driving off the lot in our brand new 2012 Kia Serento. Impossible you say?! Not for West Hills Kia! The staff there were extremely helpful and knowledgeable. The people you need to talk to are Jessica and Bob. These two wonderful people helped us so much! Jessica is bright, informative, and very honest. She made us feel very assured that we where going to be taken care of no matter what. Now, Bob is the financial specialist he is a man with many talents. Bob was able to find my wife and I a loan with ease! Even when are credit is not up to par, Bob was able to work with us and are budget and still get a loan at 7% APR! And that is amazing! I would defiantly recommend West Hills Kia to anyone who enjoys outstanding, flawless service and hospitable customer care!

atbdrummer

Oct 8, 2011

I personally hate dealerships and salesmen but the people at West Hills Kia have broken the mold of the regular dealerships. The service was great and I didn't feel pressured at all. Dean was great in helping us get into our new Kia Soul. I have already recommender Kia to several people and will continue to do so. I'm extremely happy with the experience and our new car! Thank you West Hills Kia!