Used Cars for Sale at Whitten Brothers of Richmond in Richmond, VA

LJZ

Jun 18, 2016

Whitten Brothers Mazda on Midlothian Turnpike is a great place to buy your next car! Harold Toast was my "Product Specialist" and he did everything he could to make sure that I was happy. It was my first time buying a car and Harold made it very easy. World recommend this dealer to my friends.

Matthew Dobzyniak

Jun 15, 2016

Purchased a new Jeep from Matt Audet and Whiiten in Midlothian. Matt could not find exactly what I wanted so Matt recommended I order one. Jeep arrived perfect in 4 weeks and priced exactly as we agreed on. No surprises or attempts to add anything I didn't want on delivery day. Only had to go to dealer 1 time which saved me a ton of time. Will definitely purchase from Whitten again. Very professional staff.

Customer

Jun 10, 2016

Sales experience was painless and efficient. See Monty for a fair deal.

GraysPointBuyer

Jun 10, 2016

Great Car Buying Experience. Everyone was extremely friendly and knowledgeable.

BarbaraH

Jun 8, 2016

My second vehicle purchase from here and my second success. They listened to my wants and needs and found me a vehicle that fit them. My salesperson, Ann, was awesome and did everything possible to make it a pleasant experience. Kudos to them again!

RAM 3500

Jun 6, 2016

The sales department at Whitten Brothers on Midlothian provided EXCELLANT Customer Service. Dustin Hicks was extremely knowledgeable on EVERY aspect of the trucks design, capabilities, functionality and accessories. I was very impressed with his cool, collective no-pressure marketing techniques. I'm extremely happy with my NEW Dodge RAM 3500!!!!

First Wrangler

Jun 1, 2016

If you need to buy a car in the Richmond Area, purchase from Jon Burfoot at Whitten Brothers. My wife and I were looking for a new vehicle and visited a few dealerships in our travels, two stood out above the rest. But the Whitten advantage 200,000 mile Powertrain coverage sealed the deal. As to the sales team, Jon was able to provide a complete customer experience. While he did not know all the answers to questions we asked, he was honest enough to admit that he didn't and he took the time to follow up on the questions and get us the answers. --- My only ding on Whitten was that we had to move around desks as they were crowded for the Memorial Day weekend and since Jon is relatively new he hadn't yet secured a permanent spot. **** There are other dealerships (Ford), same side of road as Whitten and across the side street where we walked in and walked out within 10 minutes because of the complete distrust and ineptitude of the sales team and there ability to raise discomfort in my Salesman barometer (wife). ****

Jeep GC 75th fan

Jun 1, 2016

Excellent sales experience on leasing a new GC 75th edition

Jason

May 27, 2016

Traded my 2011 Jeep Grand Cherokee for a 2015 Grand Cherokee

NASA Bob

May 26, 2016

Our Salesman was Mark Lafoon and he did an amazing job of helping us in the entire process of purchasing a new Jeep Grand Cherokee. Mark was extremely knowledgeable and made the entire process smooth and easy. The entire staff was amazing. From Willie, the sales manager, to Charlie, the finance manager, the staff was amazing. You could not have a better buying experience. They helped us get the perfect vehicle for our needs. It was all about us from the beginning until we drove off the lot with our new Jeep. We could not be happier with our new vehicle. One thing that was amazing was when we asked everyone how long had they been with Whitten, they all answered a very long time. The average was over 15 years. Having owned business during my career, that loyalty shows that the dealership cares about not only the customer but also cares about its employees. We could not be happier!

SHE99

May 23, 2016

I already knew what I was looking for so when my brother found Whitten Bros has a 2015 Subaru that looked in great condition and good price range I went in to test drive it. The sales rep was very friendly and happy to help me without a pre-set appointment. Both the sales rep, Bill and the manager were very friendly and accommodating of our questions and when it came to negotiating we were able to come to an agreement I was happy with. Overall a great experience, did not feel pressured to purchase and Whitten offers great follow up service with their 4 year promise on VA state inspections and regular maintenance with a 24 hour vehicle to use while your car is being worked on. Haven't experienced these yet but compared to the other dealerships where I'd test drove used vehicles they offered no follow up service for used vehicle purchases.

Heathernae72

May 23, 2016

From the time I walked in there until the time I left the experience was great. I absolutely love my new Jeep Wrangler Sahara! Thank you!

Hh

May 16, 2016

What can I say other than I was able to walk away with a great certified used vehicle with a factory lift and a the monthly payment I asked for. Other than the process of buying a car takes too long for my liking, the facilities and staff were very pleasant. I would do it again, should the need arise. Hh

Kia owner

May 13, 2016

Great outfit, they worked hard to help me find what I was looking for w/in my price range and were very professional throughout the entire process.

Amy Crafton

May 13, 2016

Great experience purchasing my vehicle! The staff was friendly and made my experience pleasant.

Ward

Apr 30, 2016

I worked thru a new purchase of a JGC with Bob and Matt. Both were very professional, helpful and patient. I told Bob in the beginning that I was a slow buyer, and he was always very patient in responding to my questions and inquiries. I believe I probably paid more for the vehicle compared to some other dealers a few hours north of Richmond, VA, but Im OK with that. I thought Whittens offer was competitive and I feel like I also purchased a relationship with a local dealership, which I think is also important when it comes time to resolve any issues that might come up. In working, via phone, with some of these other dealers outside of Richmond, they were not nearly as helpful or professional when it came time to finalize a purchase. I also shopped some other local Richmond Jeep dealers and never even got a follow-up call from those dealers. If you are shopping in Richmond, go with Whitten.

Steve

Apr 22, 2016

The staff really spend a lot of time answering my questions, fulfilling my needs, and making this purchase quite comfortable. When they didn't have what I wanted in stock, they searched and found one and snatched it up for me.

JJ from MD

Apr 19, 2016

It was a great experience working with Whitten Brothers and Richmond and Josh our salesman. It was quick process (I was happy especially since I live in MD) and Josh was a great guy. If you go here ask for Josh.

Patrick1953

Apr 14, 2016

I looked online for my next car and found a 2011 Chevrolet Traverse, all the bells and whistles. I traded my 2006 Chevrolet HHR with over 169K miles. I met with Monty Baker. Right away I knew this was an honest sales representative. He took care of me from start to finish. I had special financing needs due to poor credit and just coming out of a C-13 Bankruptcy. It took longer than usual to complete the deal, but they made it happen. I was thrilled because I did not think I had a snowball's chance in a fire of getting a loan. They did it!! If you are looking for a new or used vehicle, Monty Baker is your man. He treated me like I had a credit score of 900+ and like I had a wad of cash on me. i didn't, but he gave me the very same individual attention, never left my side and went over all the details of my purchase. No surprises, no hidden fees. he was upfront and honest and very confident that he could help me, and he did. I would recommend this dealership to anyone, especially with getting the perk of free inspections for the life of ownership.

Amy Mccormick

Apr 11, 2016

I purchased a 2016 Jeep Wrangler. I am very pleased with the whole sales experience at Whitten Brothers. My sales person Matt Audet was very professional in a casual way with absolutely NO high pressure tactics! I will definitely recommend Matt and Whitten Brothers!

Jessica B.

Feb 28, 2016

Had an amazing experience at Whitten Brothers Richmond, would recommend them to anyone, i had my 13 month old daughter with me and they helped me keep her entertained through the process, very very happy with my experience.

Ron M.

Feb 21, 2016

On February 19, 2016, I purchased my second new Grand Cherokee Overland from Whitten Brothers. The first purchase was in 2012. I ordered each Jeep, and Jay Lipchak was my salesman for both purchases. He was consistently professional, knowledgeable, and helpful in answering my countless questions, and aiding me through the ordering and delivery process. Jay continuously kept me informed as to the status of my Jeeps through this process. I am 68 years old, and I have purchased 13 new cars in my lifetime. I would rate Jay as the best salesman I have worked with in purchasing a vehicle. I appreciate the fact that he pays attention to all the details involved in the process. Likewise, I have found the Service Department at Whitten Brothers to be exceptional. They, also, are professional and knowledgeable, and they are the best service department I have used in my lifetime. I think the most impressive aspect of the department is the fact that they honestly explain the work that they recommend you have done on your cars without pressuring you to get it done. I have dealt with many service departments that constantly push customers to get all work done immediately. That attitude often left me with the impression that they were more interested in making profits than honestly trying to help the customer. This doesn't happen at Whitten Brothers. They will tell you what they believe needs to be done immediately and what can be delayed for several months. I completely trust their recommendations. I strongly recommend Whitten Brothers to anyone interested in buying a car or truck.

Steve13

Feb 19, 2016

I was looking for a new SUV to tow a boat I just purchased. I've driven a Lincoln MKx (midsize SUV) for the last few years and love it, but it didn't have the towing capacity I needed. I drove a Ford Explorer and was about to finalize a deal at Sheehy Ford but just felt the Explorer was a bit too big for my needs. The Grand Cherokee is about the only SUV smaller than an Explorer that has the capacity to tow what I needed, so I stopped at Whitten on my way to finalize the deal on the Explorer. Salesman Matt Audet met me at the door and I let him know I intended to purchase a vehicle that day, and I had all but finalized the deal for the Explorer. After a quick test drive of a 2016 Grand Cherokee Limited I knew I preferred it to the larger Explorer, and it had the towing capacity I needed. After some quick negotiations with Matt and Sales Manager Willie Stewart, I was satisfied with the deal. Mike Schatzberg (Finance Director) did a very professional and thorough job of completing the financing and associated paperwork and I was out the door with my new vehicle. I left Whitten very happy with the entire experience and impressed at the ease of the process. However, after driving my new Grand Cherokee for a day or so, I realized that it didn't have some of the features I really wanted. Long story short, I rushed the process and rushed Whitten to get me out the door quicker than I should have. Suddenly, I had a case of buyer's remorse. Luckily, Whitten offers the "Whitten Advantage", which includes a 48 hour exchange policy. I emailed Matt letting him know that I might want to take advantage of the exchange policy. I expected him to react negatively and try to convince me to keep what I had just bought. His reaction was just the opposite. After a couple of emails and phone calls, I quickly realized they stood behind their policy and were committed to making sure I was totally happy with my purchase. They worked hard to find another Grand Cherokee that I liked better. When I walked back into the dealership to do the exchange, I still expected a hassle, but never got one. Willie offered a fair price on the new vehicle and Mike quickly took care of re-doing all of the paperwork and I was quickly back out the door with the vehicle I really wanted. I'm a sales professional myself and have a disdain for other sales people that I don't consider to be professionals. I know car dealers often don't have the best reputation for their sales tactics. but during my entire experience at Whitten everyone was professional, respectful and genuinely concerned that I got exactly what I wanted. It truly was the best car buying experience I've ever had. I'll be out of the car market for awhile, but I've already told several people about how impressed I am by Whitten Brothers. I couldn't be happier with my new vehicle and Whitten Brothers!

DPorter

Feb 8, 2016

I just Leased a brand new Jeep Grand Cherokee from Whitten Brothers of Richmond and it was a painless process. Jay Lipchak was the gentleman that helped me during this process and was absolutely amazing from the time I stepped on the lot, finding the right vehicle for me and then getting everything done so that I could enjoy my new ride. I definitely recommend Whitten Brothers of Richmond and if you can get Jay to help you out, you will definitely be in good hands. Thank you all for your help in getting me in to my new Jeep Grand Cherokee!!!

David

Feb 1, 2016

Easy process, pleasant atmosphere, good product knowledge, recommend

bboothjr

Jan 12, 2016

Very friendly and accommodating. Provided helpful information on the little things like where to hook the gas cap when refilling, seating the sunroof, etc. CR-V priced below other ones I looked at. So far my daughter and I both love driving this car.

BaseballFan

Jan 5, 2016

I had a wonderful experience buying a new car. Everyone was very helpful, polite, and attentive to what I was looking for. I would definitely return to this dealership and recommend it to others.

Powhatanfam5

Jan 5, 2016

Whitten Brothers did an exceptional job of getting the Jeep Wrangler that I have wanted for several years. The options and color combination made it a difficult find. Ben Kadrlik, my sales representative was not only able to find it, he went and picked it up himself early on a Saturday morning to accommodate my busy schedule. This was done all within 48 hours of my initial visit! The buy and trade experience was quick and stress free. Thanks to Whitten, now my whole family of five can ride to together in the Wrangler...one of my kids favorite things to do. Thank you Whitten!

Hobofan

Jan 1, 2016

We received a quote from the Internet sales department (Gillian was very helpful) and then went in to purchase the Jeep. Jay L. was the salesman we were directed to once we arrived (the Internet sales folks do the work before you arrive and then when you show up another person takes the file and goes over the vehicle). The manager Willie was also wonderful. Our salesperson Jay was very knowledgeable about the vehicle and did a great job explaining a few neat features and how to personalize them. We were very pleased with this dealership.

seetheworld

Dec 30, 2015

We price shopped and read reviews. Whitten met our expectations. We purchased our Jeep in less than 2 hours. The entire staff was professional, genuine, and the process was efficient. Best price, warranty extras and advantages offered after purchase sealed the deal.

Francis Smiley

Dec 20, 2015

The salesman Bruce Anderson, Sales Manager, Car care Manager & Mike the finance manager treated me very fairly & made me feel comfortable & feel at home. I have dealt with at least 15 different dealerships over the past 35 years & Whitten Brothers at Midlothian & their teammates are at the top of the list. They do not give cars away but they truly work with you to be sure both parties receive a fair deal. If I could rate all of them higher than 5 stars, I would!

Jeep4Gina

Dec 19, 2015

Great friendly service. Answered all my questions regarding the jeep patriot that I purchased. Even helped me install my baby seat. Found me a great deal with a really awesome interest rate.would recommend to friends.

Holly

Dec 18, 2015

Daniel was great to work with and everyone at Whitten Brothers was helpful. Very happy with the service and with my Mazda3!

Nicky C.

Dec 11, 2015

I was looking for Dodge Grand Caravan and a reasonable price. I was able to find a 2015 model that came under my lowest purchasing price. I was able to make an appointment the same day to see the vehicle. Everyone were great! I arrived to my appointment early, which actually conflicted with another customer who had an appointment at the time. Although I offered to wait, instead they found another salesman who could assist me immediately. Working with Ben was like running into an old friend. He didn't pressure me to look at other vehicles or make any additional purchases. The process was fast and enjoyable. I'm normally an introvert, but the staff had me laughing as if we were all old friends. They were so personable, friendly and genuinely cared that I was happy with my vehicle selection and purchase. If you want to have a wonderful car buying experience without a lot of hassle, definitely go to Whitten Brothers.

C. Hayes

Nov 23, 2015

I was beyond happy with my sales rep - Matt. It was a long day but it was worth it in the end. The team worked with me and everyone was pleasant. Facility is neat and clean. Good experience for me.

Floyd and Blanche Glidewell

Nov 23, 2015

We have purchased 3 vehicles from Whitten and always have been treated fairly. We recently purchased a new Mazda CX3 from Whitten's Bill Edwards who was very helpful to us and was very knowledgeable and professional. Jay was excellent also.

Cindy

Nov 21, 2015

My first time and I am beyond happy with my new car. The sales staff listened to me and fought for me with the bank. I highly recommend Whitten Brothers and my sales person Matt was patient and helpful.

William Micccuci

Nov 18, 2015

I had a nice experience buying a new Chrysler 300 at Whitten Bros. I would recommend them to anyone. My salesman was Matt Audet, and it was really nice working with him. Bill Miccuci

Johnna Thomas

Nov 18, 2015

I went there to buy a car and left in less than 4 hours with my car. I would like to thank Katelyn, Jay, Melvin, Terrance, Dave and Lawrence. Everyone was wonderful from the beginning to end and I got EXACTLY what I wanted!! Johnna Thomas

Ratana Sam

Nov 18, 2015

Would definitely come back to see Jay Lipchak, Willie Stewart, and Osama Ahmed... Excellent service!!!!

Michelle Robinson

Nov 17, 2015

Bill West sold us a Mazda 3 over the weekend and we were very pleased with the car, price, and overall experience. Bill is very knowledgable. Thanks Bill.

dan g

Nov 11, 2015

Staff was helpful and non intrusive. Felt very comfortable buying my first car and felt as though I got a very fair deal.

Corey Cross

Nov 10, 2015

Daniel O'Reilly is awesome!!! I don't have the best credit and I told Daniel this up front and he still treated me with exceptional customer service. We went out on multiple test drives and I changed my mind a million times over and Daniel didn't flinch not once. Glad to have him as my salesman and I will always go back.

Michele Dunn

Nov 3, 2015

Everyone there is extremely helpful and knowledgeable. Graham Redfern did an amazing job for us and we truly appreciate how helpful he was with the purchase of our new 2016 Dodge Challenger Hellcat.

RVA Car Buyer

Nov 2, 2015

I purchased a Mazda CX-5 last week from Bill West and I'm so glad I selected Whitten. Bill was easy to work with and I was really pleased with the customer service. The entire staff was very helpful, including the Internet coordinators who answered lots of questions during my initial car shopping. I would recommend Whitten to others!

Preston

Nov 1, 2015

Best part.... NO PRESSURE! Jay actually listened. And when there was a better deal available.... He went after that one for me. I bought an upgraded much better version of the truck I wanted for the same price as the truck I was looking at. Jay found it the day I was going to purchase. Best experience a dealership ever.

Whitten Service Fan!

Oct 30, 2015

So how many dealerships have you been to that have a "laundry list" of items that you supposedly NEED only to find out after the fact that you didn't have to have it or could've gotten cheaper elsewhere? Not only did this store have a first class lounge area with free wi-fi, water and snacks but staff that was extremely helpful and saved me money! Yes, a service department that SAVED me money! I'll be bringing my vehicle here for life, thank you for the great service Whitten!

Ed W

Oct 25, 2015

The Whitten staff were extremely accommodating and honest. We were able to negotiate a great deal by email and phone with no game playing. Sales Managers Richard and Sheri promptly responded to all of our correspondence and even researched offers from other dealers for us. Our Sales Consultant, Jay, was very friendly and efficient which made the transaction go smoothly. We were in and out in no time at all!

Tracie M

Oct 16, 2015

Second time buying from Whitten. Thanks to Matt for being so patient and helpful. He even helped me decide which Cherokee was best for me. Enjoyed talking and even laughing with the staff.

Lifted Jeep

Oct 14, 2015

I purchased a vehicle as a surprise for my wife. Everyone I dealt with at Whitten Brothers handled my wants and needs perfectly. I had a lift kit ordered and installed thru the dealership as well and that process went smooth as well. I would definitely recommend Whitten Brothers to anyone and Percy Blackburn was a great salesman.

Margaret and Roger

Oct 13, 2015

Thanks to Matt Audet our salesman for making this a great buy. He was so patience with us while we decided what we wanted. Thanks also for the rest of the staff there that were so helpful. Love the new Jeep Compass.

Frank

Oct 12, 2015

Purchased a new Jeep from consultant Robert King, he was pleasant well informed and very helpful. I hope my service experience will be just as rewarding.

Imnotgivingmynametoamachine!

Oct 11, 2015

Fast car buying experience. Fair pricing. I don't have anything else to say so I'm typing to reach the fifty character minimum.

S. Short

Oct 2, 2015

My husband and I were in the market for a truck that could tow our new RV and were new to the whole towing experience. We actually started our search in the summer because we wanted to educate ourselves about the trucks available, towing options, etc. Larry "Baseball" Cupp worked with us throughout the process -- researching possibilities, comparing options and making sure we got the truck we wanted. We were very pleased with the whole experience. There was no pressure to buy. And, when we did find the perfect vehicle, we were very pleased with both the price and the financial arrangements. I would highly recommend this dealership.

Beverly Buckley

Sep 28, 2015

After an accident for which my car was totaled, I had been looking for reasonable used cars from 2013 to 2014. After finding a 2014 Mazda 6 Touring for which a follow up was needed the next day to be able to look at and drive the car, I decided to stop by the Whitten Mazda Dealership. For a long story short, I left the facilitiy several hours later in a 2016 Mazda 6 Touring Sedan (and in Soul Red I may add) for which I'm loving. To add is that the experience "just felt right" from when I first opened the door to the end of the transaction. When entering the door, Megan Reid greeted me and from that point forward it was a very comfortable and trusting situation. I am happy with the car, happy with the customer service during the selling and buying process and am also looking forward to continuing a relationship with the dealership for the maintenance on my car. A very good experience and a car I'm loving so for now this lady is very satisfied and will be recommending others to this dealership.

Kathleen G

Sep 28, 2015

I was dreading the whole 'new car purchase' process and visited multiple dealerships. I had always wanted a Jeep Cherokee and found one at this dealership online that I wanted. A representative sent me an email with details so I stopped in for a test drive. My salespersons name was Charles and he could not have been more helpful. He was easy to work with, not pushy, honest and he helped me make the right decision. Everyone at the Midlothian Turnpike dealership was just - so - HELPFUL!!! I bought the Jeep of my dreams and I HIGHLY recommend Whitten Brothers Jeep!!

Dani

Sep 28, 2015

I just recently bought a 2015 Dodge Charger from Whitten Brothers Midlothian and Robert King was very helpful throughout the whole process. He demonstrated excellent customer service and was great! Also, the man in the finance office was amazing (can't remember his name). He was able to get me an amazing interest rate and was very helpful in explaining all of the perks and details of the packages I bought for my vehicle. He was extremely nice to myself and my family. Overall, I had a great experience at Whitten and would recommend buying a vehicle here!

Stacey

Sep 25, 2015

I recently purchased a vehicle from Whitten Brothers. It was an outstanding experience! I did most of my "shopping" online via email or by phone and I was very pleased with the quality of service and Whitten's willingness to assist me. When I made the decision to purchase a vehicle, they stayed late to accommodate me as I live several hours from the city. Overall, it was an outstanding experience and I will be sharing this with everyone I know who is looking for a car!!

Peter

Sep 25, 2015

We were looking for a vehicle to replace the Jeep Grand Cherokee that protected us perfectly in a bad accident. We have a boat to tow, and want the same protection and safety features as our previous Jeep. But who wants to pay for the most expensive model? Our sales agent, Matt, heard our needs and found an ideal choice for us.

ShakDc

Sep 21, 2015

I leased a Mazda CX-5 and had a great experience. From Britney setting up the initial appointment and being patient with my need to reschedule several times to Megan showing me the different cars available everything was seamless and easy. Jay did a good job helping me through what could probably be a stressful leasing process in under 30 minutes. The other employees were also extremely friendly and informative.

Satisfied Customer

Sep 18, 2015

Great experience, no pressure. Melvin and the whole team were fantastic, full of detailed information, moving at our own pace. The wife and I truly enjoyed our experience.

TBC

Sep 14, 2015

I had been trying to trade in my 2012 Jeep Compass and had visited several other dealers who all were willing to offer me far less for the car than I knew was valid. I decided to try Whitten because I had the Jeep serviced there on a few occasions. I worked with Ben Kadrlik and after some initial paperwork he was able to offer me $400 more for the Jeep than I was expecting. They had a lovely used Passat SE priced within my range and made the trade incredibly easy. Ben was knowledgable and straightforward. I really appreciated that he wasn't pushy or forceful and understood all my concerns about trading in the car. After some negotiations, and a day to mull things over, I ended up successfully trading in my Jeep for the Passat and could not have been happier with the rate I received. The experience as a whole was ten out of ten. I highly recommend Whitten Brothers and specifically Ben!

newwranglerowner

Sep 13, 2015

These folks will treat you right. I've bought my last two cars from them and had good experiences both times; I was referred by another customer who feels likewise. They are committed to finding the vehicle that you want if it's not already in their large stock on hand. Yes they are in the sales business and yes they will offer up extended warranties, add ons etc., but if you decide these aren't for you they won't hound you about it. Overall as good a car buying experience as you can expect and I'll go back again.

Happy car buyer

Sep 12, 2015

Very good experience - no high pressure - just information.

Mary and Kris

Sep 10, 2015

Daniel and the whole team at Whitten Brothers are awesome.

John H

Sep 8, 2015

I shopped around online before ordering a new Ram 1500 and I was set up with Bob Darling from Whitten Brothers. I emailed all the dealerships around and Whitten Brothers was the first to respond and with the best price. From there on, the process was smooth as could be. I came in and met with Bob, test drove a couple trucks, and ordered one exactly the way I wanted it. From start to finish, Whitten Brothers treated me like I was their number one customer and earned my business. Most importantly I will be back to buy another vehicle.

Richard

Sep 6, 2015

Just but a new Mazda CX-9 Grand Touring AWD from Whitten Brothers. My sales specialist, Daniel, was fantastic. His knowledge of the vehicles I wanted to see and drive was extremely helpful in my making a final choice. I would highly recommend anyone who wants to have a positive vehicle buying experience go to Whitten and ask for Daniel.

Anonymous

Sep 5, 2015

Awesome experience and great new vehicle. Would definitely recommend to any of my friends

Ariana

Sep 4, 2015

I had been looking for a newer car for a while and found a list of used vehicles on the Whitten Brothers website. Gillian called me after I had emailed and throughout the entire process was patient and happy to teach me about the buying process. I also had Evan help me, and he was just as kind and patient with me as well. My entire experience purchasing my first vehicle, 2005 Toyota Prius, was better than I could have imagined, and I will definitely be back in the future.

Satisified Customer

Sep 4, 2015

The buying process went very smoothly. They had to go outside their lot to get the vehicle we wanted and they were happy to do it. The salesman was very knowledgeable about the product and never was pushy. The finance side was very easy as well and they helped us get the warranty options that best fit our needs. Overall I could not be happier with the way this transaction went. I would 100% recommend this dealership to anyone looking for a new or used vehicle.

Regina and Bobbie Russell

Sep 3, 2015

Our dealer made our buying experience so easy . He took time with us and I really appreciate his honesty. I just love my 2015 Grand Cherokee! Thanks for making my dream come true!

Qwest

Sep 3, 2015

After extensive research for the vehicle we wanted we found this dealership went above and beyond to gain our business. We will most definitely go back for future purchases!

Road Dog

Sep 3, 2015

As a professional salesman, I recognize a team who knows their role and promotes integrity and belief in what they do. My decision to upgrade has been one log overdue. My first road trip left me fresh and rested and almost disappointed that the end of the road had come. My questions have been promptly answered with the confidence and professionalism that gives me confidence that my business matters to each and every staff member at Whitten. I am glad I landed there and became a customer of this first rate team.

AmandaLeigh

Sep 2, 2015

The staff at Whitten were welcoming and friendly. The total experience from trade in processing to new vehicle purchase was seamless.

James

Sep 1, 2015

This was the best car buying experience I have had. Margaret was straight forward and worked hard to get the numbers to work where we needed them to be. She was very helpful when it came to the vehicle and helping us find one on the lot that met our expectations. Will do business there again the next time myself or a family member needs a vehicle. Thank You Whitten Brothers

Cassie

Sep 1, 2015

Great Service. Megan and Justin were both great to work with.

David White

Aug 30, 2015

Very positive experience. Daniel and the rest of the team were friendly and knowledgable, and the entire process went smoothly.

Ms. Diana

Aug 29, 2015

Great experience! They made it quick and easy while also taking the time to explain the features on my new 2016 Cherokee! The salesman actually listened to my wants and needs! No used car sales mentality here! Just friendly professionals. More like dealing with a friend than a salesman! The car was ready as promised and looked great when I got there to pick it up. I would definitely buy another vehicle from Whitten!

Myrna

Jul 6, 2015

We purchased the 2014 Jeep Overland Diesel in September 2014; I didn't want to buy "brand new" but my husband talked me into it. We immediately took it on a month-long 8000-mile drive across country; it was a fabulous ride and we enjoyed all the great gadgets and features!!! Love the car, and now 10 months later can't say enough good things about the car and the entire experience. Bob Darling was a joy to work with; would buy through him again in a heartbeat! We have had a couple of minor recalls and regular servicing since that time ..... the Service Department is top-notch.

Mary

Jun 17, 2015

Daniel is a young, well-spoken salesperson and he was very helpful and knowledgeable. He made the purchase of my car a most pleasant experience. I would recommend this dealership to anyone shopping for a car, used or new.

M Wood

Jun 17, 2015

The overall experience was excellent from test drive to leaving the lot. They found the exact vehicle I had been looking for and got it to me really quick. Megan Reid was great, she kept me informed throughout the whole process, and even came through under short notice on a day off. Awesome customer service !

C. Hauser

Jun 15, 2015

Overall the buying experience was pretty streamlined. Ben, the sales consultant that I personally dealt with, was great. He was responsive, helpful, understanding, and personable. I highly recommend going to see Ben if you're considering a Jeep.

Priscilla Lynch

Jun 14, 2015

I had an emergency need of a vehicle and when I called Bill Edwards he put things in perspective. He advised me to go to online sight to see what was available and I did. I found options and called him. He also had been looking on my behalf. We exchanged our information and it turned out I was more excited about the car he found. He and his team went to work on financing for me and called me in to check it out. He assured me that if it wasn't what I wanted I wouldn't be obligated to it and that he would get back to work to find something else. When I arrived everything went smoothly. I love my new car!! It's perfect for me. Thanks Bill and your work family. Everyone was so nice and professional.

A very happy new car owner

Jun 11, 2015

I recently purchased a beautiful Mazda3 from Whitten Brothers of Richmond and the process went so smoothly! Daniel Oreilly not only walked me through the process of the sale but went as far as dropping my rental car off for me after I purchased my new car. I live in Arlington Virginia and looked everywhere for the specific color and style of car I wanted but wasn't able to find the car anywhere closer than Richmond! Justin, a manager there, offered to pay for my rental so I would be able to purchase the car the same day I found it. Everyone was very warm and nice and waited after hours for the paperwork to be finalized for the sale. Thanks to Whitten Brothers of Richmond, I love my car!! :)

DJ

Jun 10, 2015

Just wanted to leave my feedback on my recent buying experience at Whitten Brothers. My wife and I were looking for a used Lincoln MKZ and was shopping on Cars.com and found one we were interested in at Whitten Brothers. I made the 3 hour drive from Roanoke to Richmond to check out the 2011 Lincoln in their inventory. I called ahead and the car was ready for my inspection. Upon my arrival I was greeted by the sales manager and introduced to Graham Redfern. Graham was very knowledgeable and professional and was able to answer all my questions. The purchasing process was very professional with no pressure. I have owned over 50 vehicles and I would say that this purchase easily was one of the best if not the best buying experience I have had. If you are in the market for a vehicle I would recommend Whitten Brothers and highly recommend Graham.

Mike

Jun 10, 2015

Chandler Johnson was great! He is a very friendly and made the car buying process a positive experience. He has been helpful on the followup issues and followed through from beginning to end. The dealership is excellent. I look forward to working with Whitten on future service.

MidloMazda

Jun 10, 2015

The people are great over there and are very helpful. I worked mainly with Megan and she was very helpful in giving me all of the information and helped in the pricing process. Overall great experience.

B.D.Anderson

Jun 10, 2015

I came looking, but left buying. Whitten Brothers and Robert King were determined to please! I love my new vehicle and the service was excellent. I hadn't bought a car in a while and the process was easy and hassle free. I would recommend Whitten Brothers to anyone looking to buy a new car!

Paperhanger

Jun 9, 2015

I worked with Percy Blackburn to purchase my van. Percy and the rest of the Whitten sales and support staff answered all my questions and kept me up to date on the ordering process. When I picked up the van, there was an additional $500.00 rebate they passed on to me.

David Henderson

Jun 4, 2015

I have bought cars, vans and now a jeep from Whitten Brothers and have always had a good experience weather it be sales or service. Whitten Brothers does all my service and have driven 2 of my vans over 200,000 miles. Larry (Baseball) Cupp has always been my sales person and Keith Williams has always been my service writer. Both of these people are excellent and so are all the others who work there. If your considering a new car give Whitten Brothers a try.

JAMES GAINES

Jun 4, 2015

2015 JEEP PATRIOT After doing some research and visiting other dealership, I decided to come to Whitten Brothers of Richmond. I had a Dogde Ram 1500 pick up truck where I had service here, and they always been friendly,professional, and honest. So I decided to come here to trade in my dodge truck for a used or a new Ram 1500, upon search I decided to select another vehicle. Mr. Melvin Roberts and Staff went to work and I was able to come away with a brand new 2015 Jeep Patriot, and I want Thank each and everyone for all the kindness, and professionalism.

Dennis and Liliana

Jun 4, 2015

Jerry Wilson and the team at Whitten Brothers were great. They were fair and honest with the purchase of our new Durango. We highly recommend our friends and family to Jerry at Whitten Brothers for their next purchase of a new/used car.

Daughter's Sonata

Jun 3, 2015

Just wanted to say thanks for simplifying our "used car" purchase! Finding a car for our 18 year old daughter proved to be a pleasant experience thanks to the customer service we received from Megan Reid and the entire staff at Whitten Brothers.

SamBrown

Jun 3, 2015

Megan was easy to work with and provided great service. I got a good price and the whole transaction only took a couple of hours. They also gave me a car off the lot to take home while they appraised my trade-in. If I buy another Mazda I will definitely call Megan.

momto3

Jun 3, 2015

We had to find a vehicle that was affordable and had room for our growing family. Car shopping with 2 small children is not a lot of fun, but Bill Edwards made it as simple as possible. He was great at answering our questions and helping us with each aspect of the buying process. He even got down on the floor and played with our kids when we sat down to do the final paperwork. Highly recommended Bill Edwards and Whitten. This is the 2nd vehicle we've bought from them and I am very pleased.

Leroy & Amy G

Jun 2, 2015

After doing research and talking to some other recommended salesman, we went to Whitten Brothers to look at their availabilty of Jeep Wranglers. We were still in the process of doing our research on our next vehicle purchase. Our salesman, Matt, began the process very open & honest. Upon becoming comfortable with Matt's sales style, we were motivated to buy our new Jeep. The whole process from paperwork, crunching numbers & signing papers was easy, comfortable & informative. Best Jeep Wrangler prices in town! Everyone was very professional & happy to do their job. Thanks to everyone who helped us during this process.

Joe

Jun 2, 2015

My wife and I had been in the market for a used truck for quite a while. After driving through several lots in the Richmond area, we visited Whitten's used vehicle lot on Memorial Day just to "look". That's where we saw it...the truck I've been searching for. We were introduced to salesman, Howard Hall. Howard was unlike most salesmen I've worked with in the past. He was professional, laid back, and never tried to "sell" us on anything. A short time later, we decided to purchase the truck. This was our first visit to Whitten Brothers and will definitely go back for future purchases.

Whitney

Jun 1, 2015

Bill Edwards was great to work with. Him and the manager Justin helped find the perfect CX-9 and even did a dealer trade from a place 4 hrs away and picked it up for me. Bill even called me a few days after thanking me for my purchase!

Ana Thompson

May 30, 2015

I was very pleased with the treatment we received form Bill Edwards. Great customer service and work ethic. I'M IN LOVE WITH MY NEW CX-5

Tim

May 29, 2015

It was a quick, easy, friendly vehicle buying experience.

Randy Carter

May 29, 2015

I have bought ten cars over the years with these guys and every experience was a great one. Melvin Roberts their sales person is a great guy who works hard to get you a great deal, he is very friendly and very courteous sales person, I would recommend this dealership to anyone to buy a new car from.

The Scheivert's

May 27, 2015

The sales people down to the finance people were very helpful and friendly. I am at least a 15 year return customer of Whitten. I am always pleased with their quality of used vehicles and their maintenance. When shopping for a vehicle I always go back to Whitten for quality and friendly service.

Reverend "Giggles" Chester

May 26, 2015

Besides the $10,000.00 discount I was refused, the experience was a real pleasure. I have sold cars myself, both in Richmond and Los Angeles, so my opinion is a little bit biased. I was pleasantly surprised to find that Whitten Brothers is a breed apart from the rest. I found a very professional and cordial crew. The salesman, Jerry, was very outgoing and fun. He made my wife and I feel like we were important (unlike several other dealerships I went to). The sales manager, Richard, also made me feel like I mattered. He did his job of "not giving away the store", but also made me feel like he was flexible and willing to negotiate (also, unlike other dealers) Mike, the finance man did his job well and even got me a better finance rate than I originally proposed. He also offered me a great extra warranty (imagine that!). LOL! The other sales folks and Sheri, sales manager, made the place seem like a family. I'd highly recommend Whitten to anyone and everyone.

Customers of Jim

May 26, 2015

We were helped by a new sales associate Jim. His sales manager Justin helped us as well. Overall it was a pleasant buying experience. Thank you for everything.

PuppyDogEyes

May 25, 2015

From the time I first sent an online inquiry to date of my purchase was about 3 weeks. Brittany was always quick to respond via email and update me on inventory, new or used. She really listened to what I was looking for and didn't push or give me results that were outside my wants - like I was experiencing with other dealers at the time. Because of location, I actually ended up at one of those other dealers one day. I was ready to purchase, but I couldn't get a clear list of exactly what they had on their lot to offer me. So, in that lobby I emailed Brittany and asked again about Whitten's inventory. Within minutes I had an appointment at Whitten. At Whitten, the atmosphere was calm and there was time for questions and no sense of rush. (at the previous dealer the salesman had told me to put my phone away as I was trying to search his own website listed inventory when he couldnt show or tell me what they had). Whitten was much different, it felt natural and easy. Justin the Sales Manager met me on arrival, relaxed and optimistic! He enlisted Daniel to help look through the options, and through that.... my brand new car was found! Getting all the bells and whistles was something I dreamt of but they made it possible! Very fair, honest pricing, and personable staff who really understand target pricing goals and treat you like a friend! I enjoyed watching them all communicate and work well together, supporting each others decisions which is highly respectful. I would recommend completely!

Vickie

May 25, 2015

I just bought a 2016 CX-5 Mazda SUV from Whitten Brothers of Richmond, VA. The agent that helped me was Megan Reid. She was perfect. She got me everything I wanted in my new automobile right down to the color. Everyone at the Whitten Brothers Dealership was superb!!! I know I will enjoy dealing with them through the years ahead!

Bama in VA

May 25, 2015

I came to the dealership knowing it was time for a new vehicle, but unsure of what vehicle I should buy. I was all of the place-looking at everything from a jeep to a charger. The customer service demonstrated by Graham was second to none. He encouraged me to test drive everything I was even remotely considering, and was patient when I continued to say I didn't like this vehicle, I need to try something different. I was thinking the car buying process would take the entire weekend, but I ended up leaving with my challenger the same morning. I really appreciated not being pressured into buying the first, second, or third vehicle I test drove.

JT Joyce

May 24, 2015

This is our 3rd vehicle we have purchased from Whitten Bros. in the past 3 plus years. Our buying experience has always been top notch. They have good inventory however we wound up ordering this vehicle, whereas the 2 previous vehicles were purchased off the lot. Our sales person has been Percy on the past two, knowledgeable about the cars, easy to deal with. Did not push us, listen to what we wanted and made recommendations. When the car came in, I received an e-mail and a follow up phone call, came into the dealership with an appointment and had a short time to complete the sale, we make the timeline work. The whole purchasing experience was fair, quick, accurate and pretty easy. We highly recommend this dealership to anyone looking for a Chrysler product!!

Charlie

May 22, 2015

From the moment we arrived we were treated with professionalism and warmth. Mr. Bill Edwards listened carefully to our questions and promptly provided answers to every one of them. There was never the slightest pressure to make any decisions about buying a car. We test drove a number of models before deciding to purchase one and we were encouraged to take plenty of time to ensure we were absolutely certain about our selection. This is the best car buying experience I have every had!!!!!

Danielle Barnes

May 18, 2015

Bob Darling in sales went to great lengths to make the numbers work for me and my husband. I am very pleased with the overall process and hope to send some business his way.

Jo'Vann B. Mills

May 17, 2015

I truly enjoy my experience at Whitten Brothers .I purchase my first new car with them i felt good coming back to get my second car from them .The salesman Melvin Roberts was very helpful and very courteous .The Whitten Brothers family makes you feel like you at home.

"Sassy Girl"

May 17, 2015

The Salesman was really great! (Bill Edwards - "Wild Bill") Told him from the start I was just looking and didn't want any pressure - he was true to that! I had not purchased a vehicle in 10 years so this was really nerve racking. Knowing that the vehicle (car) I had for 10 years is a great car and has been I was concerned about going to another dealership. So many to look at and the price had gone up somewhat. Knew I wanted to try an SUV. So with that in mind I kept looking. When I came back to Whitten for the vehicle that I originally saw and was interested in it, it was still available and I test drove it. Then Bill showed me all the "bells and whistles" which I didn't need but they came with the (wonderful used SUV - Jeep Compass Latitude - 2014). What a gift that was. I certainly hope this vehicle will take me a good journey like the other one. A referral from a friend who bought a Jeep at this dealership recommended I give it a try. Referrals keep your business going.

L. Schools

May 14, 2015

Wonderful Service. Found the car I wanted at a fair and reasonable price. Margaret Hall & Allen Stewart were willing to explain the details of the agreement...made it quick & easy.

Anonymous

May 12, 2015

Would recommend overall. The sales pressure as ever-present, as it always is in these situations, but they were very kind and accommodating.

johanna brown

May 10, 2015

I had the pleasure to meet Percy Blackburn and the exceptional sales team at Whitten Brothers in Midlothian, Va., not only did hey make me feel welcome and have me a great deal, my experience was nothing more then outstanding, Thanks a bunch and keep giving superior customer care!.

garys.

Apr 9, 2015

I purchased the car from out of state. All went well to a degree but was misled as to car details. I was told their were no problems with the car when I accepted the auto but found the wipers rotted when I used them, their were dings...light but visible above the trunk and I found scars that had been painted over. The remote key trunk did not work. I am still in the process of having the car inspected for further problems. I hope it was all superficial?

garys

Apr 9, 2015

I saw a car advertised. I was from Ohio and they ignored me. I ended up buying from another dealer their loss not mine.

Dr Lilal consultant

Jun 18, 2013

I am still in the searching stage but the follow-up via e-mail has been very positive. If I decide to purchase this model/car, I will certainly visit this dealership.

Car Buyerrrrrrrrrrrrrrrrrrrrrrrrrr

Dec 11, 2012

Bought a used car. Great service. Exceeded expectations on quality of transaction.

Sebring sally

Mar 24, 2012

Fast, efficient service. Left with what I came there for.

billrogers8417

Nov 28, 2011

Great customer service, friendly environment and made purchasing a vehicle easy. Bob was great, both genuine and honest.

knightyangels

Nov 22, 2011

Jay (our sales rep)was very helpful, friendly, and honest. A rare find at car dealerships. Our experience was extremely positive.