Used Cars for Sale at Williams Auto World in Lansing, MI

Mary Hankins

Aug 28, 2021

Brad Boever is what a car salesperson should be. Listens and hears what you are saying. Went back couple times to look at a vehicle and never pressured me into making a decision either way. Worked with my schedule when I finally did make a decision to buy. HIGHLY recommend Williams Auto World and Brad. Heather in finance took the time to go through the process and made total experience great!

Lori T

May 4, 2021

Went to buy an Audi and knew what I was looking for along with the price I was willing to pay. Made two trips and test drove the vehicle. They absolutely would not negotiate. I decided I wanted the vehicle and was willing to pay their price. On my third visit when I expected to make the purchase, the deal went south fast! I asked specific questions when the purchase order was presented and that was not something they liked. When I stated I was not willing to pay the optional fee, I was told I must and that is how they do their paperwork. When I asked to see the title to make sure it was a clean title, the manager stood in his office and held it up across the room. The manager did come out to speak to me to lecture me on supply and demand and inventory. When I told him I was not interested, I was their to purchase the vehicle, he told me I was rude. He further told me to just pay the $24 optional fee. Even though I was treated poorly and it became a “principle “ issue, I was going to relent and pay the fee but I was then told they were not going to sell me the vehicle. They felt it was in their best interest not to. Because I asked questions, pointed out it is against state policy to force a customer to pay an optional fee and stated I wasn’t interested in a lecture, they would not sell me the vehicle. Well they actually did me a favor, I went to another dealership, was treated with respect, bought the same vehicle and am quite happy while that vehicle is still sitting on their lot. The corporate office should be aware of how horribly this dealership’s management represents their brand. I will also be following up with the State of Michigan dealer division to share with them the information regarding the optional fee that is written into the vehicle code which Williams feels they don’t need to follow. If you plan to pay whatever price they tell you and don’t care about good customer service and being treated with respect, then this may be the dealership for you, otherwise buyer beware!

Josh Kirk

May 20, 2021

My cousin went here because he had a vibration in his front end. He left here with a $700 bill for oil change, transmission change and inspection fee. I do not believe he requested for anything more than an inspection which I have received from multiple companies over the years as a free service from other companies. It is my opinion this company did not treat my cousin fairly and honestly.

Spencer Parker

Aug 6, 2021

Awful customer service. Wanted a virtual tour of the car I was looking at but they would not set it up they want to force you to the dealership to get you on site. I asked if the salesman had gotten my email, I know he did, and he responds oh sorry we had technical difficulties lol. Give me a break. Was very serious about purchasing a car, had the salesman tell me he “shifted his focus to serious buyers”. What a joke I bought the exact car I was looking at a day later from a much more professional dealer. Have to call 10 times to get the sales department to pick up the phone. They want you to sign a contract before you even get into serious details about buying the car. Complaints go on and on. If I could give 0 stars I would.

Jena Hankins

Jun 14, 2021

The sales staff was outstanding in Audi of Lansing. Brad Boever, Dominic Bongiorni and Nelson Munoz were top tier in my opinion. What questions I had were answered and they did everything they could to make it a smooth experience. If you are looking for outstanding customer service from a dealership these people deliver. On top of that, I found a car I fell in love with within my price range. Would highly recommend.