Used Cars for Sale at Windward Hyundai in Kaneohe, HI

freedive

Sep 29, 2016

Once again I am pleased with the express lane. It is fast and smart to have this terrific service. No appt. needed, your basically in and out with this service, it keeps minor services like oil changes out of the main shop and frees up appt. time's. You dont have to make a separate appt to do basic service due to the 28 point inspection they give and they will tell u if changes or repairs are needed. Keep up the great service!

Janedoe123

Sep 22, 2016

Service was good but I had a three year old and waited almost an hour and a half for my safety check. Other then that I liked the guy who helped me.

James Bond 007

Sep 18, 2016

Lou diagnosed the problem and ordered part and as always is friendly and knowledgeable.... Also got safety inspection and free monthly car wash..I'm happy happy happy

lpelekai

Sep 7, 2016

WINDWARD HYUNDAI SALES STAFF WAS AMAZING, KEPT US EXCITED ON THE NEW PURCHASE OF OUR SONATA. GERARD & RACHAEL IS THE GREATEST SO KNOWDLEGEABLE WITH THE PRODUCT THAT GOT MY WIFE EXCITED OF PURCHASING OUR NEW CAR. I WOULD LIKE TO THANK THE WHOLE CREW AND FIANANCE DEPT WAS GREAT ALSO. IF ANYONE IS READING REVIEW BELIEVE ME THIS IS A GREAT DEALERSHIP TO PURCHASE A CAR. THERE SLOGAN JERRY FOR THE PEOPLE.

kamalani_kaleo

Sep 7, 2016

Awesome experience, awesome people, and I left with an awesome car. This was my first car buying experience, first ever car that I've owned in my name. I love it and everything about my experience.

jdfernandez444

Aug 18, 2016

great place to buy a car. They did not pressure us like another dealership that I went to the other day. They also helped in the financing all the way.

charleshelengoo

Aug 18, 2016

Overall the service was fantastic and we were very satisfied. We were very impressed with the Bill of Rights and how service oriented the staff was.

b.thompson1222

Aug 10, 2016

If you're looking for a new car look no further, the service and professionalism at this dealership is unparalleled. I got a great deal on a Hyundai Accent and absolutely love the car.

cmfontillas

Aug 5, 2016

The experience with Windward Hyundai was not too stressful as what some car shopping experiences are. Jay Lee was very respectful, polite, and never aggressive with showing us the cars. His approach was not intimidating that's why we want back for a second look at the car that we wanted. Giraud was very thorough and helpful in closing the transaction.

papadavid3006

Aug 4, 2016

The sales staff was excellent! Giraud Gully is very knowledgeable about thier product and an awesome guy to talk with! He was very helpful and thorough after the sale. We bought two vehicles that day from him after our other car broke down and could not be repaired.

mazepa.denise

Jul 29, 2016

I would like to talk to someone higher up if possible about this. I think things need to be dealt with properly. This was my least favorite place I've been to look for a car.

tutu60

Jul 29, 2016

I've always been treated with excellent customer service and the servicing to my 2013 Hyundai Sonata. There hasn't been any negative experience with WWHyundai.

ckimccumsey

Jul 25, 2016

Great customer service. Everyone was friendly, courteous and helpful. I would definitely recommend Windward Hyundai to my friends and family. The sales representative, manager, financial representative, and even lot attendants were awesome!!

rosalyn_kiyu

Jul 24, 2016

Johnny was an extraordinary sales person who help me from the start of looking for a vehicle to purchasing a vehicle. He was friendly and very easy to talk you and presented himself to me with excellent customer service. He worked with me on the price of the vehicle which made me very pleased. I would definitely consult with him again in the future when I decide to purchase a vehicle again. I also would like to thank Rachel for helping me and taking the time to hear my first experience of purchasing a car and fixing the problems that shared with her for my future experience here at the dealership. She her self followed through with me and made sure that my concerns for the vehicle was taken care of. Thank you very much. Mahalo...

matthewfunn1

Jul 24, 2016

My expierence was definetly one to remember. The feeling of walking in knowing that I'm not just looking for a car but looking for my car is a feeling you have to go through yourself. I would definetly recommend coming to Hyundai to get a car for an amazing deal and great service.

ltsua

Jul 22, 2016

The sales man was very helpful and attentive to our car purchase needs. He demonstrated the great Aloha Spirit and went out of his way to make sure hat we are satisfied the vehicle choice that we made. Great service.

tenille1125

Jul 15, 2016

Johnny Was awesome, great service and he help meet my needs and my family intrest. This was one of the best dealerships i have ever been too and Inhave just became a life long customer.

kamikberry

Jul 7, 2016

Everything went perfectly well. We were greeted immediately by our sales associate Johnny. He was very professional out going and easy to deal with. The process took a little longer than i personally thought it should have. It's understandable though how it could have taken longer though. Everyone other employee was very professional and had a great ombiance about them.

samantha.meehan

Jul 2, 2016

Thank you!! It was a great to work with you on the purchase of a new vehicle! I would recommend your team to anyone looking for skilled professionals to help with the purchase of a vehicle.

rkw_3

Jun 17, 2016

A very pleasant and simple buying experience. We got exactly what we wanted for the price range we were looking at. No hidden costs, no pressure and staff was very nice and professional.

eleanorhagedorn

Jun 14, 2016

No pressure sales, answered all questions & helped expedite paperwork. Took a test drive & was shown all the features of the automobile. Was given a full tank of gas.Car was cleaned for pick up. Experience was more than satisfactory.

RPonder007

Jun 12, 2016

I drove out to Windward City even though there was a closer dealership for Hyundai in town, as they had the color and make that I wanted. Johnny Sparks was my salesman and I felt that he really went to bat for me and gave me a fantastic deal. I felt that he was sincere and honest. I still have his cell number as he gave it to me and told me to call him anytime I needed anything. His manager, Rachel, was also great and brought the price down do an offer too good to pass up on, even though I have to drive 30 minutes to get my car serviced. Also, the service dept. was great, as was the managers Clifton, and Quentin, who both came to the rescue and provided me with a loaner car when we ran into some gliches with a service light and needing to have a vehicle to drive in spite of enterprise being closed at that time of night. I've have my auto since May 2016, and it's only June, but so far, they have been great. If they keep it up, They might have me for life. I switched from Infiniti (whose service dept can't be beat) as they just didn't go to bat for me (in the sales dept) and even though I had been an infiniti driver for YEARS (brought my vehicle from AL when I moved to HI), I felt like they didn't care that I was a loyal customer. My point is not to insult Infiniti, but rather to impress upon you the significance of Hyundai's sales and service dept so far, from JOHNNY SPARKS( he is the BEST) to Pat in the service department, and all of the people in the middle. I am glad to be part of the Windward City Hyundai Ohana. Hopefully, I'll be able to say that in 4 or 5 years when I buy a new car.Sincerely,Reagan Ponder, MD

ningning15

Jun 4, 2016

I was treated like family. Fair price, friendly people, over all great experience. I will be back to buy my next car from your team for sure. I will cherish this car for years to come.

5639

May 27, 2016

Hi the service is very good there. I wish that my car did not have a problem since it is so new only 5 months old. I hope this is not problem car since I really like the car alot. I need a new radio and have to return to have it installed.

TroyKKepo'o

May 9, 2016

Giraud knows his cars and loves to relayed to his clients. Because of that he picked the perfect car we needed for business and family! :) Thank you!

darsi.jackson

May 5, 2016

I went in looking for the Veloster specifically, and after a very pleasant experience, left with exactly what I wanted! Very happy with my purchasing experience and my vehicle.

romiask808

Apr 26, 2016

came in looking at new vechiles was not sure what suv fit my need giraud came up and greeted me with a smile just made my day then proceed to find the perfect suv for me , i was very happy with the whole effort put in by him and that lady rachel who i thought was just another sale person but was giraud boss and she feed him food for the good job he does

brikuinmcgee5

Apr 26, 2016

I had a great time searching for my first car, and had got everything that I needed on a car. I will absolutely refer other people to this dealer!

iwanagacc

Apr 23, 2016

The people at windward Hyundai are helpful and courteous. They don't try to push for a sale like some places do. I like the fact that they offer a car buyers bill of rights for their customers.

tutu60

Apr 16, 2016

Lou Pelekai and service tech Rogrick were very courteous, pleasant and patient while helping with my car servicing. They made me feel comfortable and confident in their line of work.

vwrejoyce

Apr 15, 2016

Excellent group of guys they very nice and kind and understanding with my process of buying a new Santa fe that I was looking for

Fatcat

Apr 15, 2016

A one stop shop for my car!! I never had this experience before with other car dealer I bought from in the past. Great service!!

Tani

Apr 10, 2016

Done in timely manner. I am just really disappointed that I wasn't aware that my radio warranty expires and you want $4000 to replace it. Pretty much see that it's a set up... Too bad, because up til that, five stars every time... Ridiculous price for a radio... And my understanding at car sake was that as long as o kept up the regular serving, my car was under warranty...

Milton1327

Apr 5, 2016

I have always gone in for express service because I take my car in before work and I have never had a problem with the length of time it takes or the quality of work. I even had a few questions for Pat in the Service department and he took the time to answer all of them for me patiently. They were questions about the performance of my car but unrelated to the oil change etc. I really appreciated that.

alani

Apr 5, 2016

Our customer service agent was pleasant and remembered us from the last visit. The service was done in a timely fashion and the only thing that I felt bad about was that the area where the agent was stationed was "hot" and the desk was tucked into a corner so I felt bad for her. Overall, she was courteous and she came to get us after our car was serviced so it was great.

miriklein808

Mar 31, 2016

They found me the perfect car.The people were friendly they knew the kind of car I wanted found one that was perfect for me and because of my great experience there I would gladly recommend it to anybody and everybody and also return there for my next Auto purchase

cherieann.park

Mar 16, 2016

From the initial greeting to the closing deal I was very satisfied with my experience at Windward Hyundai. The genuine friendliness, care and professionalism made my first car buying experience memorable. I will definitely be spreading the word to family and friends.

pasila.taua

Mar 11, 2016

Everything went well during the process and everybody were very professional and they made us feel like a family. We were able to understand everything that were explained to us during our visit. We will recommend this to our families and friends

elantraowner

Mar 9, 2016

I was glad to have my oil changed and safety check renewed by you staff. The only drawback was that this took almost two hours to complete.People were friendly, so that was a plus!

brandon foster

Mar 1, 2016

The dealer ship was very professional and helpful. They helped me with my cat problems and help set me up with a new ride that I absolutely love.

carorojo13

Feb 21, 2016

Great as usual. Sitting in he dark at 6:00 to be the first at 7:00 am Out by 8:00. Got to go o work at a great time, have a couple of issues with air filters hat would have done if I did not have to go to work. I will do them on the next one. Darian was quick and helpful and got me out fast.Thank you to you all.................

MILESHAROLD

Feb 9, 2016

Went there with low expectations of getting into a car. Let alone a new car. Johnny and Rachel were so helpful in the whole process, and couldn't have provided a better car buying experience. This is a dealership that I will continue to go to, and recommend to anyone I come across. Excellent customer service. I love my new car.

samik90

Feb 4, 2016

They got my service done quickly. I didn't have to wait long for my oil change and tire rotation. The staff was very friendly and helpful!

Sandy

Feb 3, 2016

Darian is so nice and helpful every time we bring our car to Hyundai Windward. He is very personable and has good people skills. Please recognize him for this. It makes coming there a lot more welcoming especially when its a visit we don't want to have.

Abgelice

Jan 31, 2016

The sales rep was very helpful. When we walked in we knew what we wanted and he helped us get we wanted and with the help of his Asst Manager we walked out pleased and happy.

BATDEE1959MISSY

Jan 27, 2016

I would recommend this dealership to family and friends. At first Jay Lee talked mostly to my dad but once he realized that I was the one buying the car he was very helpful. All of the staff that I met were friendly.

CASEYDUS

Jan 20, 2016

Great experience no pressure, very patient as I did test drive several different vehicles. He stayed late to make sure that I was happy with buying my car.

Lulu11

Jan 12, 2016

Great service. Gaby is so helpful. Lucky to have her. The service was quick and also found something else that needed attention. Got that fixed right away.

DAVINSABUGO

Jan 8, 2016

We love our new car best experience so far ! Love to do it again . We will definitely be back if ever need a new car

ARRYJ2

Dec 29, 2015

This dealer is worth the trip and we travel from the west side of the island. It was the best experience we have had and would recommend this dealer to everyone!

PCSCHMIT

Dec 28, 2015

Excellent service providers! They were all kind,helpful,and very professional! They made the process of buying my car vertu smooth and enjoyable! I will definitely continue to use they services!

smaika

Dec 11, 2015

Bought my Nissan Rogue from them several years ago and Always Great Customer Service! Gabby and Lei always take care! Thank you and Mahalos for your continued customer service and taking care of my vehicle needs!

James Lee

Nov 14, 2015

Keep Lrila as your advisor! Knew her stuff, gave advice, thorough, above all, courteous!My second visit - explained the service expected - and vehicle serviced on time. Must saythat during previous visits - when just to ask information - responses were blunt - like"don't you know--" come back when you're ready!

SAMMIRAFAEL

Nov 13, 2015

Chris was very helpful and understood our budget and helped me set up everything the next day since we purchased it so late in the evening.

BARBARADOI

Oct 30, 2015

Buying a new car had always been a very stressful experience for me. On Wednesday October 21, that all change when I went to Windward Hyundai. From the moment my wife and I arrived on the lot we were shown the kind of customer service one would expect from a cruise ship not an auto dealership. It started with Jay who catered to all our needs. He showed a lot of patience as we weren't sure as to what kind of vehicle we wanted. He was persistent though never "pushy" in trying to help us find the right car for us. Then Gabe made sure that we were well taken care of. We finally narrowed our choices to two different vehicles and we met with Rachel. She was very helpful. She crunched numbers for us and the finance department submitted our application and they gave us options. I have dealt with other dealers who have come back to me with "this is what we can do for you" and it was a single option. Rachel presented different options. We then road tested a vehicle that we liked and fit with the budget we had in mind. We had preferred another model that we really liked but it was a little out of our budget. However, Rachel informed us of an incredible dealer rebate incentive that put this preferred model right within our budget range as far as our monthly payment was concerned. We were both extremely happy with this offer and took it. Although I'm quite sure we would have been satisfied with the original model, we were now ecstatic to be able to get this preferred model. I have no doubt that we were able to get the approved financing due to the tireless efforts of the entire finance department and the persistence of Rachel. I should also mention that throughout the process we were informed of what was happening as it was happening. We were not left wondering what was going on. We were even introduced to members of the service department. Next we met with Donald the finance manager. Donald, as was the case throughout, provided us with detailed explanations of the maintenance package offers. In the end, we believe, we made the right choice that fits our needs. They prep'd the car for us which included a full tank of gas and we left feeling like all of our expectations had been vastly exceeded. The very next day I received a call from Christina of Windward Hyundai who was just checking our satisfaction level of our purchase or to see if we had any questions, and she offered her phone number just in case we had future questions. Now that's what I call follow up to ensure customer satisfaction. Sorry about the long comment here but I do believe that recognition should be given when it is earned and I believe they earned it. And I didn't get the feeling that they were just doing their jobs, it seemed that they genuinely cared about us as people not just customers and it showed. I also should recognized Hyundai itself for offering a tremendous rebate program. I really didn't mean to write a whole commercial for them and just wanted praise the employees. If I wanted to do a commercial, I'd mention the free car washes and free tire replacement.

NONA.HEALTHCOACH

Oct 20, 2015

All staff that I observed and met were pleasant & happy. Customer service is superior to other dealerships. They are very organized, experienced, and moved through the entire purchase process with confident ease. I have already recommended this location to five coworkers and numerous friends.

SNH98

Oct 16, 2015

I love it how it drive, yes I was looking for more power of the car.. but I'm getting this car for family car with big space in trunk, so I'm happy with it

CARA.CAZINHA

Oct 16, 2015

We always have the best experience at Windward Hyundai! They have become like family! Very friendly and helpful employees, they always greet us when we come in!

KORKKIBLAINE

Oct 15, 2015

Wonderful experience. I was pleasantly surprised how nice and helpful Chris was in helping with the car purchase. I will definitely recommend this dealership to all my friends.

ZSALEIK

Oct 14, 2015

My experience at Dodge Hyundai Windward was a great learning experience for me. This is the first dealership where I actually purchased my first car and because of the hardwork of Kealii, Vince, and Johnny Sparks, I walked out with a brand new 2016 Hyundai Elantra. I never thought it would've been possible for someone like me with average credit being a server and college student to get the blessing to buy a brand new car. I would like to thank them for their hard work and professionalism with me and my friends that came with me throughout this process at Hyundai. It took a while for me to get the car I wanted for the price I hoped for, and its all because of these workers. The countless hours spent, especially Kealii working with different banks to help get me approved for was just amazing. They truly cared and made me feel more than just a customer, but also a little sister type relationship.Mahalo!

trainman

Oct 13, 2015

Focus on customer care is common nature to this business. Wish all businesses were like this. Drove in without an appointment but was served immediately, and with a smile.

samik90

Sep 21, 2015

We were pleasantly greeted when we arrived to at the dealership. Our salesman listened to what we were looking for and showed us the best fits. He took the time to listen to us and worked with us to meet our needs. Very happy with my purchase and would recommend this dealership!

MAUIDUDEANGEL

Sep 17, 2015

I was pleasantly surprised when my husband & I were greeted right away by Jay Lee as we had an appointment and he was expecting us. He was very friendly and cordial. I appreciated that fact that he took the time to show us the inventory of cars you had and the fact that he was very knowledgeable of the vehicles, especially the features of the vehicle. He went out of his way to make sure we got what we wanted and the best price. His manager Rachel made us feel real comfortable and was also very friendly and worked with us on the final finance terms and got us through the paperwork in a timely manner. I also appreciated the dealer warranty exclusives that came with the lease of the vehicle, like monthly car wash, lifetime warranty on the tires and engine, road side service.etc. I would definitely come back here again and make sure we recommend to others looking a new car.

TWSMITH0

Sep 17, 2015

Excellent experience. No pressure, good price. Friendly staff. Very happy with the outcome and would recommend to friends and colleagues. Much better than our experience with other dealers in our search for a new vehicle.

PALMJACK

Sep 16, 2015

Nice people. did not push. understood what I wanted. Would recommend them to my friends.My brother in law had a Hyundai and liked it. He knows cars so I believed him.

h82w8

Sep 13, 2015

Great customer service. Quick and friendly from Leilani. She even got my car washed. 5 star rating!I'll be back and tell my friends.

ddmka

Sep 9, 2015

Too much time was spent with the dealership staff attempting to fit us in a vehicle out of our budget. Time is valuable. The quad graph for financing is unprofessional. When we state we want to spend 20-25K we do not mean 400 a month, this was insulting like we were not being listened to. Also there was an emphasis on providing 5 star feedback. They were really interested in knowing or getting to know how we might rate them.

Lance L

Sep 8, 2015

This was a quick and easy service visit. One of the quickest I have had in the past two years. Went in on a Saturday with no appointment and was in and out of there less than an hour.

DAWNMONTGOMERYPSYD

Sep 1, 2015

It can be challenging to even consider going to a car dealership especially as a female as I expected salespeople to attempt to take advantage of me. Definitely NOT the case at Windward Hyundai. I was greeted as if Girard and Rachel had known me for years! My experience was exciting, fun, and I was well informed as they truly cared about my needs which was more important to them than making the deal. I truly felt as though I made two new friends! Thanks for making my experience so positive Giraed and Rachel! I'll be referring others to you and I'll definitely be back! Much Aloha!!!

skydivecar

Aug 30, 2015

I had no experience buying a new car but I went here to go look. Giruad was the main person I worked with. He asked me about what I want in a car and came up with the Hyundai Accent. After asking him 213890 questions he asked if I would buy it that day. I chose to go and think about it and looked into other cars. After doing research I found a couple other possible cars and also looked into their competitor Tony in Honolulu. I also considered buying the spark, an inferior but cheaper car. I called Giruad back with some more questions and then came in with even more and he was very knowledgeable and helpful. Tony over the phone gave me a slight better overall price BUT it did not include as good of benefits (tires for life, car washing etc). I presented what I wanted and what I was considering from competitors to Windward and did some haggling and in the end Windward had the best deal. Also, not sure if Tony would have honoured their offer in person. Once I bought the car, Giraud gave me a ride so I could get my old car home and pick up the new car. Everyone I encountered at Windward was friendly. I love my new car. I love the warranty. I'll give a service review after I experience some of the services my new car came with.

J.MAFUA77

Aug 26, 2015

Excellent!! I would recommend this dealership to friends and family! I've never felt so comfortable at a car dealership! They treated us with respect and was on point with explaining everything to us to the tee!

rmyhun

Aug 15, 2015

My visits continually added to my feeling of trust in what I was told. Pat, Hiram, Marco, parts dept guyall treated me with attention and patience. I was not blown off or ignored for my questions.I had unsure expectations of service since this was first time buying and using service at this place but I left with a good preception of service attitude by this group.I have suggestion for all staff at the facility to keep in mind that a customer, visitor, non-employee is to be treated with respect while on the premises because we are not trying to get in your way but maybe not sure where to wait or safely stand awaiting info. A kind 'hello' or 'Need some help?' will always be welcomed and appreciated.

Susan

Aug 13, 2015

Ashley was on point from start to finish. She was very customer oriented, answered questions, familiar with her computer equipment and I couldn't have asked for anything more. She took care of everything.

LATI_GIRL95

Aug 12, 2015

They had really great customer service and took their time explaining everything to me. They weren't pushy and they gave me time to come to a decision on my own. Awesome place for first car buyers!

tammie12

Aug 6, 2015

Less pressure then I was expecting, didn't have to sit there for hours and hours to get a fair price. Giraud knew his product, and answered all my questions. This is my second Hyundai and I will never go to another dealership when I buy my third one!

Rob's ride

Aug 5, 2015

Gabby our customer service representative that assisted us when we brought in my daughters 2014 Accent for scheduled maintenance. She was friendly and professional, giving us an eta when our car would be ready. Everything went well and we are pleased with the Windward Hyundai's service and quality. Gabby gave us a service schedule record to let us keep track of all scheduled service.

Lion King

Jul 23, 2015

Had my quarterly oil change and free car wash. Everything went smoothly and very fast. Mahalo for the great service team. Will highly recommend to my family and friends

JOHN.A.VERTREES

Jul 21, 2015

Walked in and was greeted by friendly staff that made the whole experience enjoyable. Felt comfortable throughout the exchange and was giving the car that fitted my exact daily needs. Overall an awesome experience due to the staff and service.

ARYCOKAMOTO

Jul 16, 2015

Wanted to thank both Giraud and Quentin for a positive car purchasing experience. During such a stressful time of searching for my much needed new vehicle, they shared their caring touch, patience, knowledge and expertise. Since I didn't know where to begin Giraud's guidance was wonderful, felt no pressure. Wish everyone could encounter such an excellent overall experience!

STONE.ANNALISA

Jul 15, 2015

Was able to pick out a vehicle that fit all my needs. We were able to get a payment to fit my budget and they offer the best additional dealership incentives and warranties

SRAHERE

Jul 14, 2015

It took my a while to decide on a car but these guys were with me every step of the way! They made sure the vehicle I picked was exactly what I wanted, which it is!

BRANDONC.JOLIVETTE

Jun 13, 2015

Dealership was great,no pressure and the sales person was knowledgeable. We told them what payment we wanted and they delivered. It was easy! Thank you

Rob's ride

Jun 8, 2015

We service all four of our cars serviced at Windward Hyundai and the customer service is usually friendly and professional. We are very satisfied with the customer service we get at Windward Hyundai.

pnksafire

Jun 2, 2015

Gabby and your mechanics take amazing care of my car. With all the construction going on, I've had to come in multiple times for tire repair. This last visit, my tire pressure light came on while I was driving around with my daughters. Worried something would happen on our outing, I went directly to windward hyundai. Gabby, the helpful lady running the express lane, and your mechanics worked their magic, and in no time my tire was fixed and my girls and I were on our way. I really appreciated the quick and efficient way they solved my problem, and even took the time to make small talk with my kids

ekodama

May 17, 2015

good overall service, wait time was about the right time they told me how long it would take to service my car. will be back in three months for next service

Judyk

May 16, 2015

I should have bought a Hyundai many years ago! I suffered all these years with my Mazda dealing with their horrible service! Thank you very much!

eric

May 13, 2015

We only have two Hyundai dealers on the island, and I will keep driving way out of my way to come to Windward. The other guys said I needed to replace my, in their words, "severely cracking" belts. The guys at Windward Hyundai opened up the hood and showed me my belts (which had no visible cracks). They took the time to do extra research on when the manufacturers recommend replacing the belts just to give me peace of mind. As I said, for me, these guys are the furthest geographically. But they've been far better than the other guys, and I'll continue to drive all the way out there to have them help me.

ma.takahashi

May 13, 2015

Louie Pelekai was my Service Advisor and brought my 2011 Sonata in on 5/5 & 5/12/15.. He is very Personable , pleasant, great personality, very calm & humble! Listens to my concerns.. This is the reason why I drive all the way from Mililani to Kaneohe.. And also Kudo's to KimoMakaula for coming right away when I drove up yesterday despite the long line of cars ahead of me. He's another awesome Advisor!! He then handed the paper work to Louie since Louie knew why I came back to install the parts that came in.. Great people!!

Satisfied Hyundai owner.

May 11, 2015

The service writer was very prompt and friendly. He made sure the customer's concerns was addressed in a timely manner. He displayed great customer service and made sure the shuttle service was available in a timely manner.

ddawson888

May 9, 2015

Always outstanding service...Didn't need an appointment, was met as I entered the service lane, and was given cost and approximate time to provide the service. Took less than an hour.

Pjn64

May 9, 2015

Usually when you go to a dealer the fear is you'll be paying a lot. But I had the opposite experience at Windward Hyundai. They serviced my Santa Fe for a very reasonable price, and did exactly what I asked. I needed the car detailed as well as serviced. For $69.95 the car came back like new. This is after being quoted $250 by a local detailer. I am very pleased with the speed and efficiency of WH. They even arranged for a rental car for me for $30, which is cheap on Oahu! They made a customer out of me.

Ktal2007

May 5, 2015

Jay lee who helped us was awesome I will most definetly recommend friends and family to windward Hyundai. Thank you so much. I love my new car.

weldon

Apr 27, 2015

Thanks so much to the entire Hyundai team at Windward! You all made my experience there a rewarding and satisfying experience. My sales person, Mike Torres was awesome! He knowledgeable with all the Hyundai models and provided excellent information and service without any pressure to purchase. Thanks so much for making my purchase hassle-free from start to finish!

Kaneoheboy1956

Apr 16, 2015

Brought my car in for the 6000 mile oil change and got it washed too. Waited for the car wash maybe a little too long. I saw my car sitting after it was washed, they said they were waiting for the paperwork to be completed.

dyflung

Apr 15, 2015

Kimo was outstanding!!! Jerry handled the air bag problem very professionally!!! Loaner from Hertz was great, also. $470, or so, for driver side window repair was a bit much.

Lion King

Apr 6, 2015

The three months oil change recommended by the manufacturer was fast. I even took advantage of their free car wash service. It was a very speedy process. I expected to wait a longer period to get my car back.

ma.takahashi

Mar 21, 2015

I live in Mililani but prefer to have my car serviced in Kaneohe Windward Hyundai.. Although the service Dept was unable to diagnose why my car was losing power. . And despite bringing my car in twice to try and find the problem.. And being frustrated .. I am still satisfied with the service I received.. Service Adviso Kimo Makaula kept me informed every step of the way ..he sensed my frustration and tried his best to work with the Mechanic to try and resolve the problem

MNagle

Sep 12, 2014

This was our second car purchase from Windward Hyundai. Both experiences were good. I would have no problem recommending this dealership to my friends & family.

ICor13

Jun 29, 2014

My husband and I have brought our 2010 Sonata in a few times to fix the transmission problem- transmission jerks when the engine is downshifting. Two times technicians told us the transmission fluid was dirty, and we told them to do what needed to be done in June 2014 - change fluid, etc. Bob actually drove our car home to test it, but said he didn't notice any problems. When we came to pick up the car, the jerking problem began as soon as we left Windward Hyundai. We immediately drove back and Bob went along with us as we drove in the area. Bob also experienced the jerking transmission. Bob had the transmission technician (Phan?) ride with us, but the problem wasn't as bad as it was when Bob was in the car. When Phan returns, hopefully the problem will be solved and fixed.This is our second Sonata. We really enjoyed our blue 2006 Sonata. We shipped it to our son in Seattle when he was a senior in college and bought our 2010 Sonata. It has been discouraging to go through this transmission problem and other problems. Hopeful in Maili - Faye and HarryP.S. I know this was way over 25 words but I needed to explain how we felt and what happened.

ekodama

Jun 17, 2014

ever since i got my elantra in dec. 2012 i always took my car for service here, always got great service, if one person was busy with another customer, someone else comes and help me even jerry, asks if i need help. when he see everyone is busy. great service every time. if it wasnt good , i would go somewhere else.

Akemit

May 18, 2014

Staff went out of their way to accommodate me to service my car today so I wouldn't have to come back again next week.

MNagle

May 16, 2014

Bob was very professional & friendly. Keep up the good work. We had a good experience with your Service department and are happy with the work done.

rmarakaki

Apr 28, 2014

I called to make an appointment to do my safety check and Gabrielle took me as soon as I arrived.As usual, I also got a car wash with my oil change, and I was very surprised to have all of the work completed in less than one hour (I was originally told that it might take between 1.5 and 2 hours).This dealer always does an excellent job on my service and they also have great customer service.

kondoj

Apr 15, 2014

Great shuttle service to and from work. Get to see other parts of Oahu as passengers are dropped off. Timely pick up from work to return to dealer to pick up vehicle. Thank you.

mrico

Mar 4, 2014

I was very happy with the service I received for my Sonata and to be able to go to Windward Mall while waiting for my car.

rmarakaki

Feb 11, 2014

Bob, the assistant service manager was very prompt in accepting my car for service. I had planned for an oil change but my "check engine light" was also on so he had one of the technicians check it out. It took much longer than what I planned for an oil change, however I was very appreciative that he took care of the problem.Windward Hyundai also provide excellent service and they have very good customer service skills. All of the service attendants that meets me when I bring my car in for service always greets me with a smile and are very courteous.

ekodama

Feb 11, 2014

leah, i hope iam spelling her name correct, she always come out and greet me , right away, she checks my car in very fast, and helps me with my coupons, so i get the best deals. and always check to see if i need a car wash, sky and brenda always checks my invoice to make sure i have the right price. car always come back very fast, and runs like new.

808golfer

Jan 28, 2014

I am happy to report that I very satisfied with the courteous service I am always provided with, when I enter your dealership.A excellent establishment filled with good people.

raketdog13

Jan 7, 2014

Mike was very attentive to my needs. He listened to me and presented options that might achieve what I wanted. I was still very early in my decision process when I arrived and Mike helped me go through my checklist and make a strong decision. Once I chose the car I wanted he explained the entire process to me as we moved forward. I have never felt so informed throughout the car buying experience as I did that day at Windward. I am extremely pleased and will recommend Mike and this dealership to everyone I know!

tigersi

Dec 30, 2013

Customer service was excellent. Brenda, who helped me setup my car for service was very friendly and helpful. Would recommend Hyundai Service Center to my friends and family.

Joregan

Dec 16, 2013

Everything is great except the past 2 times my car was washed it still had spots and missed places. Also I am noticing light scratches on the surfaces. This is the only place I have taken my car. Other than that everything is great, and I am happy I bought my car at your dealership

MNagle

Dec 6, 2013

Great service done in good time. Friendly, helpful service department. Jerry is doing a great job with the Service department. Our experience was a major improvement over our prior visit.

ekodama

Oct 21, 2013

it was very fast and good , had just enough time to drink a soda, and it was done, they even asked to wash my car for me. perfect timing, i try to polish my car the same day i take it in for service, so . one less thing to do . all i had to do was polish my car.

Iwalani

Oct 7, 2013

Jay Lee was very helpful and friendly. He listened to what I wanted to purchase. He was very patient. Rachel was also very helpful. They explained everything that was happening along the way.

Jennifa007

Sep 3, 2013

My husband had an impromptu business trip he had to leave for 2 weeks earlier than he was suppose to. During that time my current car started acting funny. I had to park it and drive my husbands vehicle while he was gone.It was getting closer for him to come home and I knew when he got back I wouldn't be able to drive his truck anymore, so we started looking for a vehicle. I had lowered my choice to 3 and started testing out dealerships.When I arrived at Windward Hyundai, I was instantly greeted by Michael Torres. He was so personable and friendly that we hit it off the bat immediately. He showed me to the vehicles I was looking at but my eyes wandered to a metallic sky blue 2013 Hyundai Sonata Hybrid. He was very thorough in explaining the car inside and out. He let me enjoy the car during the test drive. He also understood that I wanted to wait till my husband came back to fully commit to the car.Michael stayed in touch as well as Stephanie and Amber. Every conversation was pleasant and nice. No pushing or bullying. When I brought my husband in, he felt the same way as I. When we started talking about numbers (the part I hate) they did everything in their power to make it easier on us and get us to where we felt comfortable. Once we agreed, it was all easy as cake after that. We signed and drove off the lot and into the sunset :)

rayamada

Aug 29, 2013

The service was excellent and we always enjoy bringing our car to the Windward side of the Island. We live all the way in Royal Kunia. The people are friendly and the extra service as well as the additional check points done to the car is well worth the drive. Even though we came in to service our car, the sales people there are also friendly and helpful. Gerald Lum has been helpful with the tips for our car even though he is a sales person. Quality people. The free car wash really hits the spot. It sure saves me some elbow grease since I'm retired.

jackie0325

Aug 12, 2013

I did the appointment online and when I arrived, the service dept did not know what exactly need to be done to the car. After telling Sal what the issues were with the car and since this was the first time there, he made us feel comfortable and told us what needed to be done and why. He provided excellent service.

61lanai

Aug 12, 2013

Your staff is very friendly and we found Mike to be a very good sales person, very knowledgeable and helpful as far as questions, etc.We were at your dealership from 9:30 am on Tues. 8/6/13 with a 9:45 am appt. The sales managers who your receptionist recommend to see weren't available so Mike Torres was called to assist us. We explained our intentions, which was to get some quotes on a new Hyundai with a trade_in. Well, with the bonuses Mike was able to offer was still a little too high for us. So Mike put in our offer with Quentin Holt and he tried to explain the costs. At that time he asked what kind of figures we had in mind and he had some used trades that were recent trades that could possibly fit our needs. We were ready to leave and wanted to consider the offer when he said he would offer us a deal that would only apply for today, so we listened. Being way past lunch, after 2 pm, we wanted to leave because we had my 92 yr. old mother-in-law with us all this time. But anyway your gang wanted to get everything signed and have us on our way with the new car.The problem I noticed was that the car wasn't really cleaned as you would expect for a car that's ready to go. I mentioned that to Mike and he made an effort to sweep up the concerns and said that the best crew of detailers had gone through the car.I couldn't believe the the trouble trying to remove the water spots on the outer windows. It seemed as though the car went through an automatic wash n wax car wash and the tires were painted. I opened the engine compartment and it was all dusty like a years worth of driving dust and dirt was in there. The vent portion of the windshield had leaves and stuff still there, like it was there for a while. The car seems to be alright but it seems to miss when cold started and the oil fill was above the full line. In their haste, I don't think your staff knew that the car was in that condition just looking at it from the outside. Anyway we left your place at about 4pm. I hope this will help you to make sure things are as they should or would think it should be for any new customers. Thank you, I'm trying not to drive the car until we get the safety check sticker on. I hate to be pulled over by the police, even if it's not my fault. Gerald Sakamura P.S. I did mention to Mike that we were going to Honda Windward to check out their CRV, since we still have one since year 2000.

Napua

Jul 22, 2013

I was pleased with the service I got. The workers were kind and helpful, quick and accurate. The work was done as we waited in a comfortable area. I was pleased with the car wash and vacume and one of the workers even programed my cell phone to my car. Thank you very much. Bette Sue Cazimero

ahri

Jul 9, 2013

Although the whole process was a bit long, Mr. Lee was very accommodating in everything I asked for. My satisfaction was of utmost importance to him. He was very courteous, friendly and patient. I know I will be very happy with my new Sonata.

sitagirl

May 5, 2013

Your company has a very friendly atmosphere. The service attendants were very easy to talk to and were very helpful and informative about car maintenance. I was very satisfied.

Eighce

May 1, 2013

I brought my Hyundai Genesis in for an oil change for the first time yesterday to the Windward Hyundai service center. I didn't know what to expect. I was surprised that the oil change was fast and simple with only a short wait (my car was the first in line as I got there the earliest). The staff was friendly and efficient in getting my car taken care of swiftly and thoroughly. I liked how the oil change department was separate from the more time consuming car services, such as repairs or complete car inspections. (At my previous car brands service center, it was all lumped together and I could wait a couple hours or more just for a simple oil change). And I was happy to see that the prices were quite reasonable. (I was skeptical before bringing my Hyundai Genesis in this first time on what the rates would be). However, I was pleasantly surprised to see that the prices were very competitive with superior service. So therefore, I gave the Windward Hyundai service center 5s across the board for customer service, quality of work, friendliness, overall experience and price because they surpassed my expectations in all these areas. Great job Windward Hyundai service center! Keep up the great work.

koolaututu

Apr 27, 2013

No matter the hour I arrive, the employees are always friendly, welcoming, and make me feel at home. I have always received great service, suggestions.

easifoa1

Apr 6, 2013

The service clerk was very informative. I knew exactly what services I needed and was receiving and how much it would cost me. She also explained in detail what to expect later for follow up service, putting me on a maintenance plan. I like that I don't have to think about it. All I have to do is follow the plan they set out for me. Would I recommend the dealership?. . .yes, and I have. I recommended my Aunt. She ended up purchasing a car as well.

hawicano

Apr 5, 2013

I bought a new 2013 elantra and only noticed damage to a piece of interior trim when i got home . the piece was not covered under warranty but Mike went straight to his supervisor who gave the ok to have it repaired at no cost to me . Now that's what I call customer satisfaction . Way to go Windward hyundai!!!

tama

Mar 28, 2013

Friendly and helpful staff. Service was as promised. The staff always makes me feel welcome. There are places one visits where the staff acts like they are doing you a favor. This isn't one of them.

ekodama

Mar 13, 2013

made a appointment 1 week ago , got a call to remind me about it. the day before. got there they greeted me, got the info for my visit, serviced and wash my car, just as i asked when i made my appointment, car looked and drove great, all within 45 minutes. made the start of the day and the rest a great day

ma.takahashi

Mar 8, 2013

I was met at my car as soon as I drove up. Very friendly staff. I love the service of the free car wash! Also the separate lane for oil changes, etc.. It's very quick especially when your in a hurry to get back to Mililani before the traffic. I can come right after work..

Sandier

Mar 1, 2013

I was waited on before I could even roll my window down! That's pretty fast. Then the girl walked me over to your new customer waiting room, which is a very spacious and comfortable room. My car was finished very quickly, and one of the best features of getting my car serviced there is that you always offer to wash it. Gotta' love that extra service with a smile!

jonatj

Oct 4, 2011

The experience purchasing a new Elantra at Windward Hyundai was great. Jae Lee was a really friendly and attentive sales person. Dedicated to making sure we were happy. Working with Bobby to negotiate the sale was simple and pain free. We were very pleased with the overall experience and pleased with the outcome. If you live on the Windward side, this is the place to come.