Used Cars for Sale at Zimmer Chrysler Jeep in Florence, KY

Jat240

Jul 12, 2016

We went to the dealership not thinking we were going to come home with a new vehicle. Kevin Meier did an amazing job in getting us into our new dodge caravan. His personability was awesome. He was very friendly, and easy to talk to. Kevin was able to explain things in terms we understood. Tony was amazing at explaining our loan and making sure we understood everything before leaving. They made it so easy in getting everything settled. We will be telling everyone to get their next vehicle at Zimmer!

Tami's Jeep

Jul 9, 2016

Our salesman Kevin Meier was the nicest salesperson that we have ever dealt with. He was very knowledgeable of the vehicle we were looking to buy. He spent a lot of time to make sure we got the deal that we wanted and the vehicle that we wanted. Everyone at the dealership was kind and helpful in the purchase of our Jeep Patriot. We have already recommended the dealership and we will continue to recommend them.

Bdelk

Jun 20, 2016

Kevin Meier was great the entire process in buying our 2016 Wrangler Unlimited. We explained all the options we were looking for and Kevin was able to find our vehicle. Kevin went out of his way to find the wrangler my fiance was looking for and had the wrangler at the dealership the next day when I arrived. All around very impressed with the dealership and high respect for Kevin Meier - new customer who will be back for another vehicle.

Jessica00

May 19, 2016

Buying a car these days is so much easier than it used to be. We can go on the internet, research different cars, find the best deal then test drive and purchase.. but we do still need that human contact with the "car salesmen". For two ladies, a mother and her daughter, to go car shopping without a man for intimidation or to finagle pricing.. is unheard of.. well that is exactly what we did. We drove to the dealership, knew exactly what we wanted so when we were approached.. we were prepared. Turns out we got the absolute best salesmen we could ask for! Troy Hoffman made the entire process easy and no stress at all! I would and WILL recommend Troy to everyone I know looking for a car.

Nunya

May 18, 2016

Saw a Jeep on internet, we went in with a trade in 3 hours later, start to.finish we drove off in the exact vehicle we wanted. Our sales person was polite,knowledgable and helpful. What morencould you ask for????

Jcemmon2

May 18, 2016

Troy was very helpful & awesome. He got me out of my beat down first car into an amazing car. Best dealership I've been to!

TAYLOR

May 18, 2016

horrible costumer service and people in general drove truck off lot something sounded funny drove right back they said I'd have to pay 50% ridiculous sells junk with NO WARRANTY please go else where u will be sorry if u deal with them

Cindybryant

May 17, 2016

My wife had the same car for about 12 years and she was attached to it. We reluctantly decided it was time to start looking for a newer car. This was our first and only stop. From the moment we pulled into the lot we were impressed with the selection as well as with our salesman Aaron Pardue. We knew what car wanted but didn't see the color we wanted right away. And as fate would have it they pulled another one from the back lot for us to test drive and it was the perfect one! We have had bad experiences with other dealers in the area and explained they we didn't want to be fast talked or pressured with hidden add one. They were up front with pricing and even worked with us on the prices of some the options so that we would be satisfied. They gave us top dollar for our trade. We loved the experience so much that we went back a week later and traded in my truck. Same experience. Highly recommended!

LEX

Apr 20, 2016

This dealership gets my highest marks because they had the good sense to hire Mike Smith (Internet Sales) and Aaron Pardue (Sales Rep). I found a used Jeep at Zimmer by searching the internet. Edmund's was the search service that steered me to Zimmer. I sent an email inquiry to Zimmer on Wednesday evening. I got a return call from Mike Smith within minutes. We negotiated a price and set up a meeting the following day. Mike met me at the door. He introduced me to Aaron Pardue who escorted me to the vehicle which was ready and waiting. Within 15 minutes of entering the dealership I had made my decision to purchase. Aaron got the used car manager to look at my trade in and started the paperwork for the purchase. Aaron took ownership of answering all of my questions. By that I mean if he didn't know the answer he didn't just make something up. He checked with his colleagues at the dealership. After the sale Aaron and Mike both worked with me to successfully resolve some confusion regarding a $200 gas card promotion offered by Edmund's.Bottom line... I highly recommend Mike and Aaron. I look forward to dealing with them again. I would also suggest that the management of Zimmer give these guys some better support. Specifically, speed up the buying process. I spent 3 hours at Zimmer. I knew exactly which vehicle I was looking at (by VIN number), I accepted their first offer for my trade-in, and I paid cash. Why did it take 3 hours? Apparently, there was only one person at the dealership who could take my money and there was a line getting into his office. As long as I'm addressing the management let me suggest that they missed an opportunity to secure me as a customer for their service department. They didn't offer me any incentive to take my Jeep to their service department... no free oil change... no discount on future services. But they did hire Mike and Aaron. For that I will recommend Zimmer to my friends and family.

mdr1517

Apr 14, 2016

Troy Hoffman, Tony Frisch and the others at Zimmer could not have been more helpful! We called from Raleigh to inquire about a really sweet Jeep we saw on the internet, and Troy went the extra mile in answering all our questions. Before we knew it, we were headed to Florence to see it (an 8-hour drive)!With their help, we were on our way home the next day, with our new vehicle. They did everything to make the experience not just painless, but enjoyable. The Parts department even helped us pick out Jeep hats and t-shirts!We dealt with many dealerships in the run-up to our meeting the people at Zimmer, and there's no comparison. These guys are fantastic!

Jdefusco78

Apr 13, 2016

My van died so I needed a new used one and they helped me with the van I spotted on their website. It was a very good experience and they actually took my clunker.

Diane1234

Apr 6, 2016

We went car shopping knowing that a Jeep was one of our choices. We were there early on a Sunday morning and we were greeted by Bryan. He listened to what we were looking for and found us the perfect car. We did leave and look at our other choices, but did not have the same experience. After our purchase, Bryan explained a lot of the vehicle's features and gadgets! I would recommend them highly!

ekudoodlebug

Apr 5, 2016

I'm a busy mom of a screaming child unable to spend my time answering phone calls. Le Ann Mann found the truck I was looking for Sent me detailed information and finalized prices via email so i knew it was worth my trip up there. Jeff Henderson sold me a wonderful new Ram 1500 at a great competitive price. In and out time four hours. Thanks

Jeep lover, Mike and Kim Roether

Apr 5, 2016

We enjoyed our experience buying from Zimmer from the greeting at the door to the closing of the purchase. We found the Jeep Grand Cherokee that fit our needs at a great price. I was impressed with the safety check report we were issued before we decided to purchase. I called Zimmer 15 minutes before closing time on a Saturday night. Cameron Joy, our sales representative answered the call and stated for us to come on down.We kept several Zimmer employees way over closing time and heard not one complaint.We were so pleased with our purchase that I brought my next door neighbor in the following Monday and he purchased a equally great vehicle at a very, very good price. I strongly suggest that you shop Zimmer Chrysler Dodge Jeep Ram for you next purchase so you to can be on the list of happy Zimmer customers.

sweetjeep15

Mar 30, 2016

My experience was exceptional - Jeff Henderson and Jim Marsh worked patiently with me and allowed me the space and time to make a comfortable decision - Jim was very fair on the trade pricing and Zimmer offered a wonderful deal on the Renegade - The feeling of family and fairness was fully evident. I truly appreciate the assistance I received from Jim, Jeff, Michael and Dan. Thank you to all - I am very pleased with my new Jeep Renegade. Financing was a breeze and an exception to past experiences with other dealerships - Dan was pleasant, efficient and quick, we were in and out in a flash. Thank You Dan, your experience was very evident, making our purchase a pleasant experience. Michael was not my salesman but he was quite helpful and always took the time to greet me with a happy"Hello", a big smile and a wonderful wave.

Kubotab

Mar 22, 2016

Bryan Marsh and the sales department at Zimmerman Ram were very helpful and did not pressure me when purchasing my truck I would highly recommend to anyone who wants a dealership that is quick courteous and has no hassle or hidden cost

JeeperCreeper

Mar 21, 2016

Buying cars can be super annoying and more than a hassle. Fortunately, I didn't have those experiences. I mentioned that I wanted to get in and out of the dealership and not spend all day haggling over prices. Overall, I was there about four hours, which, based on my experience, is pretty good. That included the time it took to checkout my trade-in and detail the new car. I think Mike Smith and Tony Fritsch were fair, honest, and upfront on everything and they didn't attempt to get me to buy things I didn't want or need. I would highly recommend them and plan on returning when it's time to purchase a new car.

LauraG

Mar 13, 2016

If your looking to buy a Jeep, Zimmer is the place to go. They have a great selection and were able to match other dealers. The staff were Great and not pushy, like some at other dealers. They made the process very simple and I was happy to do business with them. Thank You Cameron and Tony!

diana123

Feb 23, 2016

LeaAnne Mann and Charlie where awesome in helping us purchase our new Dodge Truck. I would highly recommend this dealership to anyone! They are Great!

DavidStringer

Feb 15, 2016

Stopped in on Sunday, the team was gracious enough to let me in 15 minutes early.Everything went wonderful from test drive to driving my new Wrangler home.Thanks Gabe, and everyone else, for expediting the deal so we could make our dinner plans.I will certainly be back for my next Jeep!

JE352

Feb 11, 2016

Purchased a Hellcat Challenger 3 mos ago and the overall experience was excellent. Jeff Henderson was most helpful with the setup and programming of the many menus in the u-connect, SRT drive modes and entertainment systems as well as answering any questions I had about the car. The sale itself with regard to the paperwork and the financing went very smooth and as fast as could be expected. I would recommend this dealership to anyone looking for a new car and would buy from them again.

MaryH

Feb 10, 2016

5 stars isn't enough for my review. Brought my 2012 Jeep Wrangled Sahara in for a warranty door hinge fix. They had the part ready and the paperwork completed before I got there. In addition, I had two more issues I wanted addressed; lights on the power window switches were out and a problem with the gas tank neck which was causing overflow issues. I was expecting these two problems to be taken care of at a later date, but to my surprise they were able to fix the window switch lights today as well. Lee Fogel had a coffee and creamer waiting for me, and he and the owner John Zimmer checked in often to see if I needed anything. If you want personalized service and a team dedicated to earning your trust, you definitely should go see them. Because of the dedicated employees at Zimmer, our family recently purchased a 2015 AEV Jeep Rubicon, and are considering a 2016 Jeep Sarhara Back Country. John will definitely have our business in the future.

lycasson

Feb 8, 2016

I purchased a new Jeep from Zimmer on Saturday with the help of Jeff Henderson and what an incredible experience. Jeff was extremly helpful and not high pressure from the very start. I was very comfortable with Jeff and appreciated him highlighting all the wonderful features of my new Jeep. I felt good about the deal we negotiated and it was a very easy process. I would highly recommend Zimmer and Jeff. Lee Anne Mann was my first contact in researching if the vehicle I wanted was available on the lot and making Jeff aware of the time I would be in for a test drive. Jeff was expecting me and spent as much time with me as needed.

flick.mnr

Jan 28, 2016

I went in several times and had a lot of contact with the staff before eventually purchasing a Ram 1500. Each time I came in, I wasn't pressured into anything and all my questions were answered each time by the time I left. I felt informed during the whole process and the staff kept me updated when there were some hiccups. Everything worked out and the end result was great.

Gabriel314

Jan 25, 2016

The sales team and business manager were great to work with. We were treated with the best care and weren't pushed into anything. It started with Lee Fogel answering all of our questions online, and turned into a good, no hassle buying experience from Jeff Henderson, and the rest of the staff in the office. I highly recommend Zimmer to anyone looking to buy a new car! Will definitely buy there again!

John54

Jan 16, 2016

Dennis was a pleasure to work with and would buy from him again. He made the entire process easy and painless. Please seek him out when you visit Zimmer

Tammy

Jan 14, 2016

I really had no intention of purchasing right then and there but Charlie was so easy to talk to. He made every attempt to assist me in the "looking process." I was so impressed with his ability to work with multiple customers and do it well! Charlie made purchasing easy and unforgettable. I will definitely recommend Charlie and the Zimmer team to friends and family. Thanks again!

blaine

Jan 3, 2016

Took a test drive in a potential new vehicle and although it wasn't exactly what we wanted, our salesman, Tom Timmers was able to locate a perfect match for us and have it there within just a couple days. No long delays and no back and forth with anyone there. Shout out to Tony in financing as well, we were in and out of his office in 15 minutes. Very professional organization.

Henry. NKy Customer

Dec 29, 2015

My expererience was the BEST!!!! My salesman was Gabe, and he was awesome!! ?? A very happy customer! I would highly recommend a visit! Great Deals!!

JAY1954

Dec 28, 2015

My son and I came into the dealership looking to buy my son's first car on his own. He already knew he wanted a Jeep Patriot, but was unsure about weather to buy or lease. Our salesman, Denis Cain, covered both options and explained them so my son could understand the advantages and disadvantages of each.He was very honest and my son left with a 2016 Jeep Patriot.

Not Happy

Dec 19, 2015

This dealership has a fantastic sales team. I have nothing but good things to say about them. However, the service department is another story! After hearing from a coworker about his bad experience, I thought he might have been the exception to the rule -after all, I had seen all the good online reviews. I have had three interactions with Zimmer's service department and all have been bad. The service reps seem to find working on customer's cars a bother and will find any excuse to not do the job or only do part of it. I am done with this dealership and will drive the additional 20 minutes to get professional service at another dealership. Tim Hicks was the only picture I recognized but he was too busy on his computer to give me the time of day. The "main offender's" photo could not be located.

Danholthaus

Dec 14, 2015

great experience. Easiest purchase of a new vehicle I ever had. We had friends that bought from here also a couple months ago. The loved their experience and highly recommend Zimmer and Charlie Bisang.

Tim70

Nov 21, 2015

I have bought 2 trucks from Zimmer,my recent purchase my sales associate Mike Garrison was great.My trade ins were given very honest prices .Great experience over all

D.Meyer

Nov 16, 2015

I sent a message on a Saturday morning asking about a vehicle on their lot. My husband spoke with one gentleman who was not there but he had another gentleman ( Bill Bennett ) call us. The first person I believe was sales manager. Spoke to Mr. Bennett about the vehicle in question. He looked it up to make sure it was still there. It was, so we drove approximately an hour to go see and test drive it. They had it waiting for us when we arrived. Mr. Bennett was very easy to work with. We ended up buying the vehicle and everything went smoothly. Tony Fritsch was very enjoyable to deal with during the paper signing. There was a mark on the side of the vehicle and they buffed it out before we left the lot. Would I go back to this dealership? YES. We will recommend them.

JEEP

Nov 12, 2015

To All. If I ever need to replace the Jeep I purchased Sat. I will go back here and ask for Brian to be my salesman. He was great and answered every question I had and only once asked for help answering because he had to get an OK to include something I wanted. Got everything I wanted and needed for this Jeep. All problems taken care of and the help was great. Highly recommend this dealership and this salesperson. What more can I say except that I will tell all I know that this is where to shop and who to deal with..

rnb6045

Nov 9, 2015

Great experience with Michael Smith on an online inquiry and he responded quickly and arranged a meeting with Falicia Ellis. Great customer service and a very positive buying experience. Very nice and professional people to deal with and make a positive experience.

mary

Nov 5, 2015

this is the worst customer service I have ever had.I have tried to call for 1 month to get my jeep fixs right and they always putting it off now it going on 2 months now and still no answer!!!!! I will never go there again...

T. Henegar

Oct 31, 2015

Amazing customer service from Falica, Jim and Tony!! Thank you so much for all your help. It doesn't get any better than staff that stay after work, late & make things work out for their customers

Jeepguy1985

Oct 30, 2015

Great sales team, very friendly and willing to work with you. Great communication after the visit, replying pretty quuckly and answering all questions in a timely manner. Would definitely recommend!

Jwoo

Oct 23, 2015

Walked in showed the salesman Tyler Martin what I wanted an price he took me straight to what I wanted to see...Tyler did a great job..no Hassel..one of the quickest truck buying experience's I have ever done...couldn't be more happy with how everything went down

newjeepcherokee16

Oct 22, 2015

Went to dealer not having any idea what i was looking for. I started in used cars and Bryan walked out to offer assistance. He was very patient as we went thru all the used cars I had questions on. I then changed my mind to go with new car - he was very patient as i questioned all types cars on lots to determine what i wanted. I did not buy car that night but came back 2 more times before i bought car. Bryan was great every time i was there and answered all of my questions. Made my car buying experience better than i ever expected. when it was time to work on price Bill Willet was easy to work with as well

Grateful1111

Oct 10, 2015

My experience with Zimmer was excellent. They have courteous, professional staff and excellent pricing. Zimmer keeps integrity the car-buying experience at a time when so many customers have already had negative experiences or expect to be taken advantage of. I can't say enough good things about my experience -- thank you, Bryan...thank you, Tony.... thank you, Zimmer!

Bubba

Oct 7, 2015

Very friendly and helpful. Great price on the vehicle purchased. Good selection to choose from and salesperson very helpful getting thru the process of completing the sale.

Can't believe it

Sep 26, 2015

Do not use this dealership!! I could write a book on the incorrect, shady, unprofessional dealings of this dealership but I will only give where my experience stands as of now. We were told multiple times by our sales rep, manager and finance person that they did not need the title on our trade-in because they could order one from the DMV. They even laughed and said to throw it away when we find it. So we did, and waited for them to take care of the new plates on our new vehicle. We get a call out if the blue saying that we needed to complete new paperwork.. What? They also said that they needed the title from our trade-in...What? We explained that we thru it away as instructedt. To make a long, long story short they are refusing to order our new plate on our new vehicle until we provide the title on our trade-in. They are 100% in the wrong and told us that's its OK that we drive with an expired paper plate. If there is a problem have the police officer call zimmer! What? I am in the process of ordering a new title on our trade in but until then they refuse to give a new paper plate or order our permanent plates..... Sound like a company you want to buy from?

RPC

Sep 26, 2015

Purchased a 2015 RAM 1500 LARAMIE CREW CAB 4X4 and could not be more pleased. This truck basically sells itself, but the entire staff at Zimmer is very helpful and should be commended on creating at great experience for their customers.

robert 61748

Sep 25, 2015

Purchased a 300 unlimited and this was by far my best car buying experience. Bill Bennett was great to work with his experience in the auto industry showed through. I will continue to purchase from Zimmer and Bill Bennett.Bob Egan

AJB

Sep 16, 2015

Quick response to online inquiries. Helpful/knowledgeable about product. I took several test drives of vehicles available on the lot. They offered to search the area for additional vehicles to match our requested trim package and budget. Overall good experience.

Sand girl

Sep 8, 2015

We were treated like someone's family. We weren't pushed into buying. Would recommend anyone looking for a automobile to stop by Zimmer Chrysler Dodge Jeep Ram and see Falica Wells.

Natasha205

Sep 8, 2015

I don't urchased my first Jeep, after stopping at VW and Mazda. Honest service, great value on the trade in. Looking forward to driving my Jeep and having it services at Zimmer!

Steff

Aug 31, 2015

This is my second car from Zimmer Jeep. The salesman, Dennis Cain, was excellent. He is so helpful in terms of explaining the options. I never felt pressured and he was willing to work with me on getting to a price that I was comfortable with. I would highly recommend the Zimmer dealership. I also service my jeep there and they have always been prompt and professional.I love my new jeep wrangler and really appriciate the painless process to purchase.Thanks Dennis and thanks Zimmer!

Rkjb

Aug 31, 2015

Falicia was great,very knowledgeable,and takes all the time you need to make an educated buying decision,and a no pressure approch.Thanks Falicia

deb2015

Aug 25, 2015

We purchased a new Jeep Cherokee thru Brian Marsh. We did not feel pressured as we had at the Indiana dealership. Brian took the time to make us familiar with the vehicle without being pushy. The deal he offered was fair. Within one hour we were closing the deal...

RacerXJ

Aug 21, 2015

I drove 40 minutes to Zimmer for service instead of the dealer 10 minutes from my house. Everyone at Zimmer is very knowledgable and friendly. Very easy to work with. Will definitely be back for any future service or sales.

jeffwalton17

Aug 20, 2015

purchased used Jeep .2008 Liberty. Had it less than a week when a few warning lights kept coming on. Called to make appointment to have checked. In mean time, while driving down highway at 60 mph, jeep decided to go into low gear. It would not come out of low. Had to tow to Dealer, where they charged me $716.04 for a TIPM card. Extremely unhappy with Zimmer dealership and the I really don"t give a xxxx attitude of the service department.

Brat58

Aug 20, 2015

Very helpful very nice people to deal with. Well continue to do service on my dodge with them. Very neat and clean. Would tell friends to check them out.

mylastdodge

Aug 13, 2015

Made a service appointment 10 days prior, and car wasn't even looked at. They must have preferred customers, because I dropped the car off at 7:30am. New customers I would advise to stay away from this dealership service department. Appointments mean nothing!

Carpro49

Aug 13, 2015

I received excellent service from Rich Zimmer in the body shop. He was extremely polite with excellent communication skills.He also prevented me from get used rims on my wheels. This must be a little trip some insurance companies do to save money

stranded

Aug 10, 2015

While traveling home (200 miles from home) we had an alternator go out while traveling down the highway. Roadside assistance towed it to this dealer sunday afternoon. First thing monday morning we called and spoke with the service department and explained our situation. The service department fit us in their busy schedule and had us back on the road shortly after lunch monday. Being a master technician and managing and owning shops myself i know busy things can be. Thanks for getting us back on the road and being so courteous. I highly reccomend you guys !

bob

Aug 6, 2015

In the 6 years I have owned my vehicle and brought it in for minor services and two major services, I have never had a negative experience. All of the service advisors I have dealt with(R.C. Lucas, Tim Hicks, Brian Maegly, Leslie Alexander, Jason Brooks, Keith Rigsby, Robert Mardis, Charlene Prescot, William Dean, Bill Grau, Adam Ledford and Rich Zimmer in the body shop) have been most polite, courteous and helpful. While I have never dealt with your mechanics(your policy doesn't allow) I can honestly say I have never found the need to complain about their work.

Dale

Aug 4, 2015

Enjoyed working with Bill and he kept me informed on the status of the work. Picked up car today and the rear end noise was gone.As far as the paint issue??????Thanks Bill!

Artneos Irrigation

Jul 24, 2015

We had excellent service and in a timely manner. Our truck is a fleet truck for Arteno's Advanced Irrigation and see a lot of hard work, now the drivers say the truck hasn't ever driven better. The alignment job is excellent!! Many odds and ends were also taken care of for us. Thank you!

colecole

Jul 20, 2015

I have bought several vehicles from this dealership over the years. My last 5 vehicles have been Chrysler products. I recently bought a brand new Ram 1500 Big Horn. I have had nothing but trouble with the vehicle from the window not working to the fuel pump going out and it doesn't even have 4,000 miles on it yet. Things happen and I understand that, however the customer service in the service department is horrible. You have to go to battle with them everytime to get a loaner vehicle while your brand new truck valued at $46,000 sits in the shop. They are less than helpful and to the point of being rude. When you spend this kind of money and the truck is in the shop all the time you would at least expect to get a loaner vehicle, well not so much according to the service person I dealt with. He stated, "I don't think we can do that." Last time I buy from this place again. If you expect to get taken care of by Zimmer Motors when there is a problem I hope you like disappointment.Update:Lee Fogel got a hold of me over my issues. To say he took care of the problem would be an understatement. Mr. Fogel is extremely professional, listened to my concerns, and took care of the problem. Very helpful and customer focused. If I owned a business he would be the first person I would hire. Thank you Lee for all the help and Mrs. Zimmer!

Joe

Jul 17, 2015

The process for a recall fix on my Dodge Grand Caravan his horrendous. I have been told conflicting answers multiple times to the same questions. I also have been told that I do not know if they have the correct replacement part for the recall until I bring in my vehicle. Shouldn't they be able to tell which part I need by my VIN number? I also have not gotten a response when I entered in a complaint into their website expecting a call back with an explanation.

dpatmartin

Jul 3, 2015

Excellent friendly service, no pressure sale, bent over backwards to locate the vehicle I wanted. Even the dealership owner came out to greet me and thank me for my business. THANKS!

JimV

Jun 11, 2015

Have been a customer here since 1988. Have bought several new and used cars. Bought two the same day. Service depart has always been great, however $49.00 to remove and replace easily accessible battery in trunk of Chrysler 300 seems excessive. Although I didn't work with Tim Hicks this Time he has always been exceptional to work with.

Chris Burns

Apr 29, 2015

After a phenomenal experience with the sales team at Zimmer, I would highly recommend this dealership. My story and history with Zimmer goes back a few years, to when Tony Fritch worked in the parts department. My 05 Grand Cherokee starter failed and Tony found a replacement quickly and I was able to install that night. A few months later it failed again and Tony hunted all over KY to find one in stock. He did and by the time I finished work and headed over to Zimmer, he had got it back to the showroom for me. This service was above what I had ever expected. Fast forward a few years and my other 05 Grand Cherokee started to have the same issue. Tony again was able to locate the part and I was back on the road the same day.Shortly after that Tony moved to sales and we bought our Patriot new off the lot (with another sales person). Things didn't go as planned, but, the sales and service departments did everything they could to make things right. So the following year I bought my pre-owned BMW from them. As with all pre-owned cars, there is always the chance of issues and sure enough that night, the water pump failed with no warning (common fault on 335i). Tony drove out to us and waited at the side of the road in 90 degree heat, with the car for over 3 hours for it to be recovered to a specialist shop that deals with BMWs. The water pump was replaced and all was good. This year we bought another pre-owned Grand Cherokee from Zimmer (tony again was our salesman) and my wife fell in love with the car and we have not been disappointed. Its just what she wanted.Now 9 months later, my water pump developed a leak due to a crack in the housing (again fairly common). A quick call to Tony to confirm the shop name and contact and I was able to arrange to drop off my car and have it repaired under warranty. I am so happy that not only Zimmer, but it appears the workshops they partner with, have the highest morals and standards.I would recommend Zimmer CDJR to absolutely everyone

DonnaH.

Apr 27, 2015

I made an appointment on Friday for 4 tires to be replaced on Monday morning, only 2 were available on arrival. The process took 8 hours. I'm not sure who made my appointment, but why was inventory not verified prior to service? At home, I discovered my spare had just been tossed in the trunk, not replaced in it's well. It was left for me-a 60 year old who had abdominal surgery last month-to do it myself. Not good service on this day.

JeepSter

Apr 22, 2015

A few months ago I bought a new Jeep Wrangler from Diane Shelters at Zimmer Chrysler Jeep on Hwy 18 in Florence. I had not bought a car from a dealer in many, many years and was a bit apprehensive at the prospect of the 'haggling' and back and forth with the salesperson. I was so surprised by my interaction with Diane. She was knowledgeable, friendly and very helpful. I never felt pressured or that she trying to push me into something other than what I wanted. My purchase of a Jeep Wrangler was one of the most fun things that I have done in a long time. I would recommend Diane Shelters to anyone looking for a new vehicle.

john

Apr 12, 2015

I stopped in to buy a truck. Even offered a down payment. OI was told I had the truck. I came in to pick up the truck and was told it was sold. Nothing was done or evened offered to correct the situation. A poor way to treat a customer. I had been warned about Zimmer. I will never recommend Zimmer yo anyone.

rolando

Apr 2, 2015

The service experience at this dealership has always been of the highest quality, from the work order write up to the waiting area, the explanation of the work needed to be performed and being checked out! A very honest and customer friendly experience!

RHolmes14

Mar 25, 2015

My wife and I bought our 2012 Jeep Wrangler Unlimited Sahara at Zimmer. We had a great sales experience and we have had great service experience. We have had a couple of recalls which were taken care of as well as other services. Lee Fogel was awesome to deal with. He helped us coordinate the service and made sure it was to our satisfaction.

Nicole

Mar 16, 2015

Adam Ledford in Service is doing an AWESOME JOB and has been absolutely wonderful to me and my husband, even in a really frustrating and bad situation. the back end of this dealership is great support to the excellent experience we enjoyed via the front end.

Jeep

Mar 3, 2015

This was my first visit to Zimmer Butch in parts was very nice Jason B in service was fantastic I'll be back for any Jeep service needs in the future.

donolin

Feb 28, 2015

We bought a used jeep and had a very minor problem I thought needed taking care of. And we have never been treated in all our years of buying cars ( been driving over 60 yrs ) as well as these folks from the top down have treated us. They assured us that no mater how major or miner a problem that it would be fixed before our ownership took over. And they have done just that. Zimmer is now our Dealer and service when it comes to our cars. And a great follow up was done by letter from Catherine Zimmer. NOTE below when asking Optional service question this was a first time at Zimmer and it won't be our last. ( that's why not at all was checked )

mamagucci

Feb 15, 2015

This was my first purchase with this dealer. They bent over backwards to make sure I got the car that I wanted at a price I could afford. No where has it ever been like this. I was referred by my boyfriend who had also just bought a car from them with an experience just like mine.

anniek

Jan 8, 2015

To make a very long story short, my Dad (almost 80 years old) was traveling alone from Michigan to Florida in a brand new Jeep and his car stopped working in Florence, right off of I-75. After being towed to Zimmer Chrysler, I made a few phone calls from Michigan to advocate from my Dad, and Mr. John Zimmer immediately responded to my phone call and met with my Dad as soon as he arrived at the dealership. He, along with his service manager, helped detect the problem and got my Dad back on the road. He called me after my Dad left to let me know he was back on the road and treated me as if I were family. IF I lived a little closer to Kentucky, I would buy ALL my Chrysler/Jeep cars from John Zimmer at Zimmer Chrysler. I was truly overwhelmed by the kindness and A++ customer service and support. Thank you, Mr. Zimmer! You were my guardian angel during this very anxious time. Bless you, Annherst Boettcher Kreitz

jeeper12

Jan 6, 2015

I want to pass along my fantastic experience with Diane Shelters at Zimmer Motors. She was absolutely terrific during my search for a Jeep Wrangler Unlimited during the last couple of months. For the first time in my buying process, I found a salesperson that was far more interested in getting me exactly what I wanted rather than pushing unwanted items or attempting to make a quick sale with silly gimmicks, which is something I encountered at competing dealers. Diane was honest, upfront, patient and gave me the exact vehicle that I've spent countless hours researching and looking forward toand she delivered it two days sooner than I expected. A special thank you to Diane and the Zimmer Motors family for making my vehicle buying process very different from "the norm." My experience was not just hassle-free but a breath of fresh air. It's much appreciated.

Eric

Oct 28, 2014

I recently purchased a new verhicle from Zimmer Motors. I was very impressed by the response I received after filling out an internet request. A sales rep emailed me back right away (it was around10:00 pm). The next day a saleswoman followed up and the process was started. My sales rep was extremely pleasant to talk to but lacked basic knowledge on the vehicle I was wanting to purchase. I found a vehicle set up the way I wanted sitting on a lot and gave her the VIN so she could see how it was equipped and find me one like it, but that seemed a little challenging. They finally found a vehicle that was satisfactory and were able to get it. It was part of the deal that a gooseneck hitch would be supplied by the dealer because all I do with the truck is haul. That seemed pretty challenging also. I signed papers on the truck on a Friday and picked it up on Saturday afternoon. After arriving to pick the truck up I was informed the hitch wasn't ordered yet to my disappointment. The new truck was of no use to me at that point. I was assured it would be ordered from another dealer or from Chrysler and I'd be called as soon as it came it. That would put it there Monday or Tuesday at the latest (orders arrive next day). I'm still not sure why it wasn't ordered Friday when we completed the business part of the deal. I wasn't called on Monday so I sent an employee of mine there Tuesday morning to pick the parts up, they were wrong. However, it turns out they had the right parts in stock this whole time. That actually didn't make me feel any better. I could have been using my new truck. I understand that to some people these issues seem minor, and I'm sure they are, but my trucks are used solely for towing. Outside of a few minor hiccups, the experience could have abeen a lot worse I'm sure. The facility itself is very acceptable and the overall demeanor of the Zimmer employees seems to be very good. If I had a recommendation it would be to train your sales staff to put the right sales person in front of the customer. P.S. The deciding factor on me purchasing the truck from Zimmer was the fact that before the deal was made I recieived a letter hand signed by John Zimmer that had his cell phone number on the bottom. If a dealer principle cares enough to put a direct contact number out there without making you go through the hoops of calling the office, it shows me he cares about the business his family has built.

hayleybrooks

Oct 10, 2014

We purchased two Jeep Wranglers from this location. Everyone was friendly and helpful. Dennis was a big help in determining what vehicle to go with. This location works well as a team and help each other out as well. Nice atmosphere.

rdyou53

Sep 29, 2014

After dry runs to other dealers offering cars online which then weren't on the lot when I arrived, I called Zimmer Motors inquiring about one they had online. They immediately followed up, assured me the car was there and it was there when I arrived after a 2 1/2 hour drive to Florence. Bill Bennett was up front, friendly and had all things in readiness when I came, even coming in on his day off to handle things. While we were signing papers on our Caravan, the sales manager called the finance office giving us a decrease in our interest rate! The sales manager also provided us with slush mats for our new Caravan. I am so grateful for the service and care shown to us. By the way, the whole process took less than a hour to complete.

triddell

Aug 15, 2014

I had been looking for a nice used minivan for a while and found just what I wanted online at Zimmer. I contacted Lee Fogel, as we have known Lee for many years. Lee took his time to show us the van, test drive the van, and explain the entire purchase/trade in process to us. He worked with Diane as our sales person, we all agreed on price, trade in value of our trade and it was by far the easiest purchase of a vehicle we have ever made. We feel we got exactly what we wanted at a fair price, and they have kept their word on getting a minor blemish repaired, the service department was friendly and fast. I would highly recommend this dealership for purchase and service. We will be back the next time we need a vehicle. Thank you Zimmer!

tconnett

Jul 27, 2014

Took my PT Cruiser to this dealer to have various repairs done. They called me at 10:06 am to let me know there were other problems (figured they started on my car maybe at 9:00am) I told them to fix it. At around 2:15 pm, they called and said my car was done (figured they actually got done around 2:00 pm) If my math is correct, that's a total of about 5 hours they worked on my car. I got charged for 8 hours labor. That's about $300 to much. I think it's sad that just because a book tells you how long it could take is the price I have to pay. What ever happened to the honest mechanic. Not happy about paying for time not worked.Tim Connett

Josh B.

Jul 1, 2014

Found a truck and test drove it. Wanted to see what they would do for me so I offered a low down payment and they told me my credit was too bad a they needed more money. FYI... Just financed a new Ford Explorer and paid cash for a truck. So I would go to Airport FORD where the customer really matters.

Franco

Jun 26, 2014

On May 15th, 2014, I took my 2012 Jeep Grand Cherokee Laredo in for some service. I had a broken passenger mirror, broken ac fan, and an adjustment needed on liftgate glass. 1) They fixed the AC fan as it was a direct replacement part in stock...good. 2) I had broken the liftgate glass, and had it replaced by one of those glass replacement people. Zimmer said they can't adjust glass so that it wouldn't rattle when door is closed. Said I had to scheduled glass people to come out again.All it needed was a couple bolts loosened, and retightened with mirror in right place. 3) The mirror, this is where things get bad. The mirror was broken and flat out needed a replacement. A replacement was ordered, and I was told it was on backorder. It had been 6 weeks when I called earlier this week. They had an arrival date, but no tracking number for Tuesday's delivery. I called today to verify mirror arrived, and it hadn't. But I was once again told, "it should be here tomorrow, but we don't have a tracking number." Issue#1 They put a part on backorder and essentially forgot. Were I to not call, God knows how long I would have to wait for a part that may never arrive. Issue #2 When serviced, they removed a replacement / stick-on mirror I had. They NEVER replaced it so for 6wks I am driving without a passenger mirror. I don't know what bothers me more. Is it the fact they have no concern over something I bought? or is it that they believe sending a customer's car out without a vital piece of safety equipment is acceptable / safe? I'm done waiting. I am done being told, "It's on backorder but we will update you." They won't update me. Heck, I don't know if they even ordered the darn part! Would I recommend this dealer to a friend? Honestly, the Jeep is great, the followup service...definitely leaves something to be desired. So no, I don't think I would based on this experience.

lturner437

Mar 19, 2014

Ray was EXCELLENT!!! He was very friendly and genuine, he didn't try to BS us. Ray got us everything we asked for and more! He sat with us and went over every feature of our new Jeep until we felt comfortable. Everyone there was was very friendly and made my husband and feel very comfortable. If you need a car, call Ray he is the best we have ever dealt with!

Mycar300

Mar 1, 2014

I had my new Chrysler 300 serviced for the 1 free oil change. It was supposed to only take 30 minutes, but it was around 50. I didn't notice until I left, but they had greasy hand-prints all over the door, chrome and handle of my car. I am very picky about my cars, and did not appreciate that they didn't take the time to wipe this off.Also, while we were waiting, they started up a car in the showroom & we had to breath the exhaust. They opened the door ofcourse, but it was cold outside, so it didn't stay open long enough. There were people apologizing for starting the car, but that doesn't do anything for the headache I had.

dragon1296

Feb 23, 2014

I chose Zimmer to do the collision repair on my 2011 Jeep Grand Cherokee after a deer ran into the side of my vehicle. The did an outstanding job and I couldn't be happier!

1pissedoffmf

Jan 17, 2014

They performed the work requested (lube, oil, and filter). They advised me that both of the driving lights (fog lights) were out and told me it would be 11.95 per light to replace them, never mentioned anything about labor. I told them no, that the Jeep was not even a year old and had a little over 10,000 miles on it, that I felt Chrysler should replace them. They agreed and scheduled an appointment to replace the fog lamp. I left the dealership and stopped to fill the gas tank. At this time I turned the fog lights on to check them myself because I thought it strange that both lights would be out at the same time. Well, quess what, both lights were working fine. This is my wife's Jeep and I don't drive it all that much except to have it serviced and to put gas in it for her. I left the gas station and returned to the dealership to advise them that the lights were working and to cancel the appointment. This type of service is unacceptable, this could of been someone who didn't know any better and went back to the dealer to have these lights replaced. They told me they were out, so who knows if they would admit to their mistake or charge someone for something that was not needed, let alone wasting mine or someone else's time to go back for something that wasn't needed. Makes me wonder now if they actually changed the oil and filter along with rotating the tires. Probably done with this dealership, will go somewhere else for service and would not recommend Zimmer to any one. This is not the first time I've had problems with Zimmer, but I'm sure it will be the last.

Madowner

Jan 16, 2014

Zimmer Chrysler had our 300C for 30days while doing a 10 day repair after we hit a deer. After we picked the car up we noticed that they put nearly 600 miles on our car while they had it. Ihave placed multiple calls to Rich Zimmer about this issue and he has njot called me back in over a week. These guys are not honest people and I wouldn't trust them.

KBelew

Jan 7, 2014

I brought my jeep in today because the hood wouldn't close and I could not safely drive it. I was told the repair would cost $200 to fix and would take about an hour and a half to repair. I'm self employed so missing work means I don't get paid but need my vehicle to be safe and figured I could still get to work a little late with the time frame they gave me. Four hours later I am told my car is read and I owe $200 but the hood still won't close. Oh yes, I'm getting my car back in the same shape I brought it in and on top of that, just lost $200. Now, I understand they need their money for parts ext., but wouldn't they check the whole thing over before beginning the repair then then let me know if the issue was somewhere other than what was being fixed? That's not what happened and I think either they knew and just went ahead or have the worst mechanics on the planet working there. Either way, it's not a good scenario and it's completely lacking in integrity and good ethics. I got absolutely no understanding or discount for the fact that my car still wasn't repaired and I lost an entire days work today. Good business practice? I think not. If any person working for this company were in the same situation as me they would not be accepting it either. I will be seeking a lawyers help to deal with this situation and the way I was treated today and I will make sure everyone I know is aware of how horrible the business practices are at this dealership. I can only imagine it's just as bad when purchasing a vehicle as well. I'm tired of dealing with businesses that have no caring or compassion about other humans and are only interested in moving people in and out and getting their money no matter how they are treated. Very sad and disappointed. I will be proactive in standing up for my own rights and the rights of others who have probably been treated so unethically and poorly as well.

Lipscombp1

Nov 25, 2013

I went to the service center today to get an oil change. When I came in the last time in August I was informed of a special that included four oil changes and two tire rotations. I thought it was a great deal and decided to purchase it because I had just purchased a new jeep in April. When I went in today I was informed that I did not have any oil changes left. This was incorrect because I had only used one oil change and one tire rotation when I purchased the special. The employee went back and looked up my information and I am assuming he found the information because he did not come back out. When the car was finished the employee informed me that I had two oil changes left. I then asked about the tire rotations and he informed me I did not have any left. I only asked for an oil change today and asked him to go look it back up. We proceeded to the service center and he looked up my information and told me that they had rotated the tires today. I left very frustrated because this was not what I had asked for. I have called and have spoken with a manager who is going to do their best to fix the situation and I am appreciative however, every time I come to the service center I have an issue. This has left me with not wanting to return to this dealership in my future car purchases.

theresa2300

Nov 19, 2013

Called to make an appointment to have a diagnostic test ran on my 2001 Chrysler Sebring. Came in last Tuesday at 9:00. Sat there for over 2 hours waiting to find out that they DID NOT have the correct "CARD" to do the test. So without charging me, the service guy said they would try to find the card , we would reschedule an appointment, which we did. So today I showed up at 9:00 am again and this time it took 2 1/2 hours to come out to tell me that they really still did not know what was wrong with my vehicle only that FOR STARTERS I should have my plugs, wires,and a couple other things done that Still didn't guarantee it being fixed! Great, then they wanted to put ONLY factory parts to the tune of $700.00. NO THANKS, I called other dealerships in the Northern KY area and none of them quoted anything near that, next time I WILL do my homework on the place I take my car. And to add salt to injury I had to sit there 40 more minutes so that I could go home.

rando300

Nov 2, 2013

My experience with choosing a Chrysler dealership in Cincinnati Oh. / Northern Ky. area. After visiting two dealerships I stopped at Zimmer Chrysler in Florence, it was a pleasant experience dealing with Mr. Art Gailliot sales rep. who put together a fair offer for the 300 Chrysler that I wanted. I felt a good bit of trust for Art and sure enough we are now the proud owners of the most comfortable car that we have driven in the past 40 years.Regards,Randy Predit

Amemarie

Sep 30, 2013

Words can not explain how GREAT Zimmer was to us. This is our second car through Zimmer. Cathy and her staff are amazing. They go out off their way to try to help you out. I would definitely recommend going there. Thanks to Cathy and Todd for everything.

ivorydoc2

Sep 11, 2013

This was my first visit to this dealership. Dann & Adam were very friendly and guided me thru what I needed to do. They went out of their way to make my visit very pleasant--even escorting me to various places within the dealership.

cvest

Aug 12, 2013

The staff at Zimmer is always very friendly and professional. We have been going there for many years and have been very satisfied with the quality of work they do and the timely manner in which they repair/service our vehicle. In fact we have been such satisfied customers that we recently purchased a new vehicle through their dealership. I would definitely recommend this dealership to my friends and family for both service and sales.

LeahFey

Aug 6, 2013

I took my PT Cruiser in for a new hose and wound up buying a used car. I had been thinking about a newer car but couldn't decide on what I wanted, until I seen the Dodge Caliber sitting in their lot. Fell in love immediately. So now I have the newer Dodge and my husband has my trustworthy PT.

dianne71

Jul 31, 2013

We are very happy with our new Journey. Deanna was very nice to work with and very friendly. The whole staff at Zimmer are very nice. Deanna heard what we were interested in and came up with the vehicle we wanted. Thanks! The Autons

kbeasley62

Jul 31, 2013

I had a great experience at Zimmer over the weekend. Test drove a couple of cars on Saturday and came back Sunday to purchase a new Dodge Dart. Tony was easy to work with and very knowledgeable about the different Dart models.

Nyguy41011

Jul 26, 2013

This is my 2nd purchase from Zimmer. The entire staff is very friendly and eager to assist. Absolutely no pressure from salesman or staff. All questions are answered promptly. Charlie did much running around to find out answers and to resolve issues. I highly recommend this dealership. LOVE the no pressure feeling of the sales staff.Dan in parts is very friendly and quick to get pricing as he tries to save you cash. The entire service department is very knowledgeable and eager to assist. Finanince crew is amazing. Very thorough in letting you know what you are signing with no pressure. I can't say enough positive words to describe the people in the dealership.

jhuot90543

Mar 24, 2013

Rich Zimmer was friendly right from the moment I walked through the doors. I explained the accident and asked for a quote. After I received the quote, I told them I would give them the business after I heard from the other insurance company and about a week later, I called and set up the repairs and two weeks later, I picked up my car and it looked brand spanking new, like when I purchased it. I have brought my car to Zimmer Chrysler, Dodge, Jeep and Ram for all aspects of repair and have never been unhappy with the results.

Thoroughly disgusted customer

Mar 13, 2013

Every game you hear that car dealers try on customers.... they do that here. they will quote a payment and you will base a decision on that payment, then they will go into the finance guy and the payment will be $50 more.

ncouch13

Feb 19, 2013

I came in to have a keyless entry remote/key programmed for my 2007 Jeep Commander.I called ahead to find out a price and was surprized to learn that the price was cheaper when I paid for it than the price that I was quoted.I had my 2 small children with me and while I was waiting, Bryan Marsh came over to make balloon animals for my children.Then Dann Preston came over to give my children some animal crackers.I was really impressed with the exceptional service that I received.

Jeep GC Owner

Dec 8, 2012

I have bought two new cars from Zimmer. I knew ahead of time what the best price for the vehicles should be and they even beat that. Other mega dealers in Greater Cincinnati play the games with financing and add-ons that Zimmer will not.

ctolstyka

Sep 25, 2012

Coming from Michigan, we broke down in Florence on the way to a wonderful houseboat vacation in Cumberland. I left our van with Zimmer and rented another van locally so not to upset our weekend plans. Upon returning, we found out that repairs far exceeded the current value of our old van. I was referred to Bryan Marsh by Leslie Alexander who was more that courteous and extremely helpful upon our arrival. Thank you Leslie for being so friendly and accomodating in keeping our old van over the weekend.As I dealt with Bryan over the course of the next few hours to complete a deal on a new van, he went as far as pulling up a brand new Town & Country and put on a DVD so my 3 girls could watch a movie instead of camping out in the showroom. We left the dealership with a new Town & Country soon after, and couldn't be happier.Bryan certainly went above and beyond in helping us out in our time of need.Thank you Bryan, Leslie & the great folks at Zimmer!The Tolstyka Family

bimmer

Aug 29, 2012

I recently bought a used vehicle from Zimmer. After driving the vehicle a couple of times it has some obvious issues that should have been addressed by the dealership. When I returned to the dealership they basically told me they were not responsible for any problems even though they told me the car was in excellent condition and was recently driven by one of the owners wives. The vehicle had leaks that would have been an easy fix and I spent $500 on other parts the first week. When I returned they told me they were not familiar with this type of vehicle and had no idea how to do repairs. It was pretty much sorry about your luck and offered no assistance to help. I later found the vehicle may have some serious issues with an air leak in the windshield and they told me to take it somewhere else at my own expense. I would not recommend buying a used car from Zimmer. I hope the new car department is better at customer service and taking care of the customer. Not a good experience at all.

KrushSJ

Aug 28, 2012

On a recent trip when my daughter was traveling by herself from Nashville to home in Oakville, Ontario on a hot and humid day the transmission light came on in her Caliber. She pulled over and texted me, I googled Dodge Dealerships - Zimmer was approx. 30 miles away. In the meantime I called the service department where spoke with Jason; he said as soon as she arrives they will hook it up to the diagnostics - not to worry he understood what it was like for me being in Canada and potentially having my daughter broken down on the side of the road. I know they had to stay a little after closing and thankfully nothing could be found; he gave her the print-out to show our dealer her and made some recommendations for the remainder of her drive. Happy to say she made it home and the light did not come on again I called Jason the next day to thank him personally and I can tell you first-hand that Customer Service is a priority! Thank you Zimmer!

chipcinnati

Aug 12, 2012

After hours of searching the Internet, exchanging e-mails and visiting several dealerships around the Cincinnati area, I've ordered a 2013 Jeep Wrangler Unlimited from Art Gailliot and Zimmer Motors.The Zimmer dealership is not the closest to my home - it's about 20 miles away, in fact. But I chose this dealership because of Art's personal service and because of the initial price Art offered in an e-mail solicitation. My first interaction with Zimmer came via their website. I sent an e-mail via their website inquiring about the availability of a particular Jeep that was listed for sale. Art wrote back and confirmed this particular vehicle was on their lot and available for inspection. A couple days later, I drove to the lot. When I arrived, Art was visiting with another customer. He asked me to wait a few moments. I told him "no hurry" and that I would look at the Wranglers on their lot. A few minutes later, Art said he was still finishing up with the other customer, but he brought me the key to the vehicle I had inquired about. He told me to start it up and check out the interior. He said if he couldn't finish with the other customer in 5 minutes, he would come out and tell me to take the Jeep out for a solo test drive. He came back just a few minutes later, and he was then ready to go. I appreciated the way Art managed this conflict of time. I never felt like I was waiting unnecessarily.Art took me on a very long (25 minute?) test drive. I told him that this vehicle wasn't going to be the perfect match for me, based on its features. But I told him I appreciated his time and his service.A few days later, I decided to order a 2013. I solicited bids from 4 dealerships that I had previously engaged, including Art/Zimmer. The initial response from Art was a couple hundred dollars cheaper than the best of the other bids, so I decided to order from Art. I returned to the dealership a few days later to complete the paperwork needed to generate the order. Art is the primary reason why I bought from Zimmer. He's a professional. He's articulate, knowledgeable, easy-going, not pushy. I highly recommend Art Gailliot. I look forward to completing this transaction when my new Jeep arrives from the factory in a few weeks.

julsdolphin

Apr 26, 2012

I had previously reviewed this dealership and am happy to report that my opinion of them has changed. After a not so stellar service/auto body experience, which I reported about here, Zimmer contacted us and wanted to hear our concerns.My husband talked with Catherine Zimmer (one of the owners) and Lee Fogel in Public Relations yesterday and I received a call from Lee as well this morning.I am happy to report that they showed extreme concern with our experience at their dealership and were truly gracious in wanting to make things right.The listened and they were understanding. They proved that lack of communication can be overcome and they are willing to win our business back.Thank you for taking care of us. We will now be happy to continue giving them our business and recommending them to friends.

vrivera22

Apr 23, 2012

I ordered a part for my Ram 1500. Mr. Dan Preston in the Parts Dept was AWESOME!! He went above and beyond his call to make sure I was taken care of in a timely and efficient manner. I ordered my part one day nad it was ready to be picked up the next morning as promised. He even went out of his way to call and make sure the part was available before committing to its next day arrival. He has awesome customer service skills and will make sure you get the right part you need and that its delivered to you when promised. He made a world of a difference and knows his stuff.

Stephanie72

Apr 22, 2012

I took my Dodge Nitro in to be serviced because of a grinding noise I was hearing. I was told it was the rear differential. I first had to wait on my warranty people to approve the repairs, and then I had to wait an additional 2 days for the parts to come in. It was in the shop a total of 8 days. I had to rent a car in the meantime. On the way home Saturday, after picking up my vehicle I noticed the brakes were acting funny. Something obviously was not put back together right because it is now sitting in my driveway, with brake fluid all over the place and the brake light glowing on the dash board. The brake pedal goes all the way to the floor. I cannot drive it and the Service dept. is closed on Sunday :( I guess I will hold off on commenting whether I recommend this company or not until I see how they are going to handle this situation.

chastity0926

Apr 10, 2012

I came to the dealership looking to test drive a car that I had found online. After speaking to Nicholas Skaats, and advising him of the mileage that I drive per week, he suggested to look at a new vehicle. He explained that a used car warranty would expire in a little over a year with the mileage that I drive. I test drove a 2012 doodge Avenger and fell in love! My purchase process was a great experience, as Steve Snyder carefully explained it all to me. I couldn't beleive that I was able to get a new car !!! I began to have an issue with the car not shifting properly on Sat night/Sun morning after I purchased it. I took it to the dealership to drop it off for service on Sun afternoon. John Zimmer was concerned and immediately got me a rental car to drive while mine was in for service. The service dept was in constant contact with me on Monday and advised the issue had been found and resolved. When I picked it up Monday afternoon, the problem was not corrected. I called Tim and he told me to bring the car back into him and he would get it fixed and back to me ASAP. Tim called on Tue and advised that a part had to be ordered, and the car would be done late Thur/early Fri. I got a call Friday morning advising me that my car was done and that Tim had personally driven the car to make sure that all issues were resolved. My car is now driving perfectly and I love it! I would recommend Zimmer Chrysler to anyone and everyone looking for a great car buying experience! They are very knowledgable about the cars and trucks that they sell... They get to know the person before they try to put them in a car, not just try to make a quick sale

dooley417

Mar 31, 2012

Needed a part for my 300. Part was on backorder, but Dann found one and got it quick and gave me a great price. Thanks!

floridajeep

Mar 8, 2012

My purchase was a very pleasant and satisfying experience due to the issues and problems being promptly corrected and to my satisfaction at no additional cost to me. I feel the agent I dealt with, went over and beyond to make things right. I would highly recommend this dealership.

BruceWelling

Feb 10, 2012

These folks were informed and honest. I enjoyed discussing my auto needs and although one was not in stock, they located the Liberty I wanted and had it in one day. I look forward to years of service from this jeep. I will be looking to Using these folks for my future auto needs.

Marita Thelen

Jan 23, 2012

THEY ALWAYS TREATED IN A FAIR AND FRIENDLY MANNER. I AM SO HAPPY THE SERVICE DEPARTMENT IS BACK TO SERVE OUR AREA. THANKS, MARITA THELEN

nasmith

Jan 19, 2012

Greeted with a smile,service was very fast.The call to report the vehicle was ready,all within a hour. They also offered to take me to the mall.It doesn,t get any betterthan this.I,ll never take my Caravan any where else. Thanks Nancy

b.lancaster

Dec 23, 2011

I was involved in a minor accident involving a Deer Hit-and-Run! The deer ran into the side of my car and distroyed my drivers side mirror. I was in a panic as it is so difficult to merge or change lanes without a mirror. I stopped at the Zimmer dealership and attempted to get a replacement mirror. Unfortunately, they did not have one in stock but the order was placed. Dan also went that extra mile and found a temporary mirror that I could use until the new one arrived. I can not express how grateful I was for his assistance as he was not required to go over and above the call of duty. Thank you for having Dan Preston on your staff.Rebecca A. Lancaster

pmjones

Nov 10, 2011

I have visited several dealerships in both Kentucky and in southern Ohio during my search for this vehicle. I have found none that showed the care and professionalism that this dealership shown. They definately exceeded my expectations. I was greeted as soon as I entered the dealership and asked what they could help me with. I proceeded to let them know about the vehicle I was looking for. The sales person responded immediately by getting the keys to the inquired vehicle. After looking at the vehicle we returned to the showroom where one of the owners introduced himself and appreciated me for showing interest in their dealership for my vehicle purchase he also gave me a breif history of the dealership. Since this dealership is far from where I live I did not know what to expect from the sales and finance staff but was pleasantly suprised by both. The sales and finance team far exceeded my expectations. Coming from someone who's job is dealing with customer service for over thirty years this team really nailed it. It was well worth the two hour drive to this dealer for the customer service and the deal on my new vehicle. I definately will perchase from this dealer again.

jammin7575

Sep 20, 2011

It was the best experience I have ever had purchasing a vehicle. The Sales team and the level of professionalism were above and beyond expectations. I was shopping around several dealerships before I went to Zimmer. I had did research prior to showing up and was ready to battle with the sales team. However, there was no need to battle. I will defiantly buy from them again and I will highly recommend them to everyone I know. Overall the best team around.

cnoll

Sep 9, 2011

The vehicle I was currently driving required a maintenance repair that was expensive. I had planned on keeping this vehicle for another year or so until I decided on what I wanted to buy. With the current repair and cost I decided it was time to buy instead of putting off. I came from a GM family so naturally I only purchased GM products, well since we no longer were tied to a GM dealership my options were wide open. I had heard of the Zimmer dealership and followed their recent journey of losing their franchise and then fighting to get it back. I knew I wanted to buy local and to be happy not just with my purchase but with the Dealership as a whole. From personal experience I knew that my relationship with the Zimmer dealership would not end just with the purhcase of my vbehicle but carry over into Service, Parts and Body Shop (hope not but). As a consumer I wanted to be familiar with my options and not be talked into buying something I did not want so I did the research. I was more than happy with the treatment I received from salesperson Tony Fritsch, I was amazed. Not only did he know the product but asked me the correct questions to help me decide on the right vehicle. I was not just limited to the vehicles on their lot but once we knew what I wanted (and yes time was important in order to meet deadlines for incentives) and that they did not have it in stock Tony started to search at other Dealers. He communicated to me the progress and once he located the vehicle he made the deal and I was one step closer to owning my first Chrysler. The delivery process was great. Steve took great care of me in finance and explained all that I wanted to know and then Tony went over the options and away I went. The entire process was quick and painless just the way I wanted it to go. I would highly recommend this dealership as they not only care about the customer but also about making you feel confident about the dealership as a whole.

juliaefry

Sep 8, 2011

This dealership is AWFUL! We went to their lot looking for a used Jeep. They ended up talking us into looking at a new one. This was fine because it was still within our budget and the rebates and incentives seemed worth it. Well the exact Jeep that we were looking for was not on their lot, so we walked away. Two days later the salesman called and said that he really wanted to work with us and that he was looking at other dealers for the car that we wanted. We thought that this was great, never before has anyone offered to do this. Well it turned out to be not so great...horrible actually. The salesman called said they found the exact car but they would have to get it from Missouri and in order to do so they would need $500 down as sort of collateral, we gave them the money and we were told that we would have our Jeep two days from then, which would've been a Wednesday. Tuesday night the salesman called us saying that they were having problems with the other dealership. He said that the other dealership wasnt as technologically advanced and didnt do anything via internet and fed us some other bullshit! This seemed fishy to me, so I googled the other dealership and found the car that we were supposed to be getting ONLINE and it turned out not to have the features that we were told that it had. So, instead of the salesman telling us that he made a mistake and that the car he found for us wasnt what we wanted, HE LIED and tried to blame it on the other dealer! After finding this out we were ready to go get our money back! We called the Sales Manager who apologized (sort of) and again said that they really wanted to work with us and help us find the car that we wanted. I guess we were SUCKERS and believed him, we were trying to give them the benefit of the doubt. Low and behold two days later, they call us and tell us that the car we wanted!!! The only problem, was that it had a bigger sunroof and was about $400 more. We thought about it for a few hours, then called him back and said we'd take it! He emailed us the figures of exactly what we'd be financing, the exact amount that we would get for our trade, and the amount of incentives that we would get for buying a new car! We were so excited!!! The next day came and went and we never heard from the salesman. So my fiance called him and asked what the deal was, did they get the car? The salesman then goes on to tell us that he can no longer offer us the deal that we had agreed on because Jeep had changed the incentives and they werent as good anymore. The Jeep would actually cost us WAY MORE than what we wanted to pay! WE WERE FURIOUS! We had wasted 2 WEEKS dealing with these people, when we could've been out shopping around. NEVER were we told that this would be a possibility, in fact, throughout the whole process we made sure that we kept asking if the deal still stood as we agreed. THEY KNEW THAT THE INCENTIVES WERE CHANGING 5 DAYS IN ADVANCE AND NEVER TOLD US. THEY WERE AFRAID THAT IF THEY TOLD US THEN WE WOULD TAKE OUR BUSINESS ELSEWHERE! DO NOT GO TO ZIMMER!!!! (after we were told that we couldn't get the deal that we had discussed and that was on paper the General Manager contacted us. Do you know what her excuse was? "The salesman" that we had been dealing with was their NEWEST salesman and he doesnt know all the in's and out's of the business yet. CAN YOU BELIEVE THAT???)Thank you ZIMMER for screwing us over!!!