Used Cars for Sale at ZT Motors of Fort Walton Beach in Fort Walton Beach, FL

dhamm924

Mar 13, 2014

Excellent experience. I am a first time BMW owner & of the new 2 series, 228i. Quality Import's Tom Knighten, helped me choose a car on the lot that was best for me. He explained the options and differences between series with no pressure whatsoever. I felt I was in control the whole way. It was comforting seeing previous BMW owner's coming in for a trade up or just up grading their own series. That was the deciding factor and gave me a very fair price for my trade in. The finance department was on top of the sale and provided excellent service. What an excellent sales team here and a lot to chose from! I'm looking forward to years of fuel savings and luxury. I'll be back! dlb

Bill22u

Feb 16, 2014

Received price quote for new car configured with preferred options by internet/email. Price quoted was shown as very good by True Car and near invoice. No hassles, no tricks, just upfront pricing and friendly customer service. This was our second car from this dealer.Ron Vernon was very helpful explaining all the new car high tech options to my wife (the actual driver). Spent time making my wife comfortable in the car. Helped set up bluetooth with her phone, sat radio subscription, and other programmable options. Very quick and easy deal--all paperwork completed in about 30 minutes with tag and registration on the spot. Car was detailed while we completed the paperwork.Great price, friendly customer service, and quick hassle free dealer. What else could you want when buying a new car? Highly recommend this dealer.

Roland17

Feb 12, 2014

One of the best car buying experiences I've ever had in terms of friendliness, pricing, & no pressure sales! Buy anywhere else and you might be sorry! Try out this dealership before making your buying decision.

FrankGaglio

Jul 24, 2013

Quality Imports has a professional & courteous staff. We received a loaner vehicle of equal quality while our vehicle was being serviced, making the day more enjoyable.

dwillhoit

Jul 5, 2013

Ron has been a great pleasure to deal with in purchasing my certified preowned BMW. That said, do not take delivery of the vehicle if there is anything that you have greed to have addressed during the purchase process (we owe list). What started as a great experience, has turned irritating as I have tried for the past month and a half (almost two months) to get the we owe list completed. That said, each time I call Ron is extremely friendly, professional, and has good follow up. I know that a lot of this is out of his control, but I had hoped the dealership would be as eager to recondition the vehicle as agreed as they were to sell it to me in the first place. However, I must give them a great deal of credit for sending a driver an hour away to my office pick up the car to perform the work and another hour to return it to me....unfortunately they had completed only half of the agreed upon work when they returned it to me. I'm still trying to get the other items resolved. I feel partly responsible as my gut told me not to take the car home until everything was the way we agreed, but at everyone's encouragement and reassurance that they would fix everything, I took it anyway.Yet even with my ongoing frustration, I would still highly recommend doing business with them as it was a good buying experience...just make sure the car is how you want it before you buy it and drive it off of the lot.

volsrno1

Jul 2, 2013

A excellent experience overall from start of the sale to the end of the sale. Tom helped expedite the process as quickly as possible. The Finance department was also a quick and efficient process.

KerryGrink

Jun 29, 2013

This morning getting 2 new rear tires, flat spotted after being at Quality BMW in Fort Walton, this afternoon getting new windshield cracked while at Quality BMW in Fort Walton. Avoid Quality BMW in Fort Walton. total $650 and I haven't replaced the radar detector or GPS that were stolen while Quality BMW had my car. Also another dealer found one bolt on track bar mission and another loose after the car left Quality Imports.

smithkath

Jun 1, 2013

The service experience couldn't have been any better. We were given a "next-day" appointment, taken right in upon arrival, offered a loaner car and then were called to pick up the car sooner than expected! Keep up the good work!

MelissaAllegretto

May 15, 2013

This was my second purchase / vehicle from Mr. Bill Brock and both experiences were very pleasant. I have worked with other dealerships in the area only to be completely disappointed and exhausted by their "tactics". Quality BMW takes care of all of the details, I literally signed the paperwork and left in my BMW with no hassle, no surprises. Mr. Brock, the manager Ben and the paperwork guy, Ryan had everything ready to go for me. I look forward to working with them again for my next purchase. Thanks, Fellas!

Jbeahon

Apr 18, 2013

Keisha is a very personable and professional service consultant. I enjoyed working with her very much. Excellent service and attention. It is almost worth the two hour drive to get there - too far away.

z8owner

Apr 12, 2013

Mike the BMW service adviser was very good to work with, and was very accommodating. His explanation of the work to be done was very good.

HappycustomerIII

Mar 25, 2013

My car required some repairs. They were done in a timely fashion and to my satisfaction.Technicians stayed in touch throughout the prices and I was given a car to drive.

Sdmcgraw

Jan 6, 2013

Mr. Vernon was helpful and knowledgable without being pushy. He promptly replied to any email questions I had and he even helped me locate additional sources for incentives towards the purchase of a BMW X5. The entire purchasing process was pleasant.

eracj

Jan 6, 2013

I am a repeat BMW cutomer and came back to Bill Brock. Bill was out of town and Tom helped us as well as the office managegor. They handled me with respect.

tntrobbins

Jan 5, 2013

This was my third BMW purchase with Quality Imports and I continue to be impressed with their sales staff. They go out of their way to provide you with a positive buying experience.

Vo Syrattanakoun

Jan 2, 2013

I was very pleased at the service and how helpful the sales people were. It was very professional and the people were caring and very informative.

fwegst

Dec 11, 2012

Ron Vernon is very a knowledgable low key type of sales person.I would highly recommend him. Ron laid out options and appears to bea straight shooter

rwrreed

Nov 30, 2012

Customer service provided was efficient, honest, and friendly with both Ryan and Tom. Tom Wilcox was straight forward, honest, and provided everything promised from the first contact and first visit, through all communications. All agreements through discussions were kept and provided all the way through the transaction and completion of car delivery. Outstanding! I talked to Ryan during final paperwork and communicated I had a payment due on my trade on the 30th of November. The result was a payoff of the trade within the same work week of my delivery and 1 day prior to the 30th. Again, outstanding!

henry.safer

Nov 11, 2012

I came to the dealership to look take a look at the BMW X1 after reading about it online. My wife and I were met by Ryan Walsh. We were happy with his knowledge on the vehicle and also we were thankful for his no pressure demeanor. He assisted me through ordering the X1 with the options I wanted. Delivery of the car went well. Even if I wanted to try and come up with a negative aspect of the purchase I really couldn't.

hmpolomski

Oct 31, 2012

Ron was very professional and knowledgeable. He was at front and direct. Customer services was super. .Ron is an asset to that company.He was very patience with me answer all my questions and concern.

bimmer335d12

Oct 18, 2012

The sales people at Quality BMW were extremely friendly and courteous. I couldn't have asked for more. However I am a bit disappointed with the services I was faced with after the sale. Just like any typical car dealership, they'll make time for you no matter how preoccupied they are just to make a sale. I understand that concept. It's a place of business and I applaud their efforts for entertaining me. On the other hand, it doesn't seem to matter whether I buy a vehicle from a street corner or from a reputable dealer, the after-sale mannerisms always seems to be the same. I am just a number.I took delivery of the 2011 BMW 335d (CPO) October 12,2012 (Friday). I was verbally informed that the 2nd set of key would be mailed promptly to me on Monday (10/15/12) via Fedex along with my touch-up paint. I called and attempted to get in touch with anyone several times beginning 10/17/12 to check on the status but all I got was their voice mail. I did not leave any messages. I stopped by at the dealership(10/18/12),after driving from Mobile,AL, only to be told that it will be mailed Friday(10/19/12). They could've at least given me my touch-up paint while I was there.As for the vehicle itself, this is my 1st BMW vehicle. I am a present owner of the following vehicles: 1. 2010 FJ Cruiser (Trail Edition) 2. 2008 Lexus ISF 3. 2006 Range Rover Sport 4. 2004 Honda S2000 5. 2011 BMW 335dThe issues I have with the BMW 335d after delivery were: vibration from the front end at speeds of 75-80 MPH. The car would pull slightly to the right. I didn't test drive the vehicle prior to delivery given that it was being advertised as a CPO with reasonable mileage and I'm purchasing it from a reputable source (Supposedly).

rkirc5

Oct 7, 2012

This is the third BMW we have leased from Quality BMW through Bill Brock. He is very intuitive and senses our desire to keep the transaction simple. A true gentleman and a pleasure to work with.

poodlepuppy

Sep 26, 2012

Ron did an excellent job. He responded immediately to our on-line inquiry. As soon as we were ready to purchase Ron located the exact car we were looking for. Great experience!

Matt335i

Sep 22, 2012

The entire staff at Quality BMW not only exceeded my expectations, they clearly worked to ensure further satisfaction than what was already obtained. I had been preapproved on a loan with a satisfactory interest rate from USAA. The finance associate was not satisfied that this was the best rate, and although I was already satisfied with it, he worked to find an even lower rate. This is not just exceeding my expectation, it suprised me that he would go through the extra effort.The sales associate, Mr. Maraman, was very professional, personable, and quite knowledgeable. He seems to sell cars based on customer interest, rather than being overly "pushy" or suggestive.If I didn't plan on keeping this car for a very long I would certainly deal with Quality Imports agains before any other company.

Edward1681

Aug 27, 2012

Very good transaction. We had our 16 month old with us, which can be difficult. They moved the process along smoothly. I would reccommend this family of dealers to anyone wanting first class service!

bmwissues

Aug 22, 2012

We have been trying to get our 528I repaired from 13 August-22 August. we took the car in because the alarm kept going off, On or about 15 August, We were notified to come pick the car up because it was fixed. Before we got there the sales representative heard the alarm going off and told us there was still a problem. So we left the car an additional week. Today, 22 August, we went to pick up the car and we discovered before we left that the siren did not work. We were told the siren broke during the hour we were in the waititng lounge. As a result, we decided to take the car home and discovered on the way home that the speedometer dosen't work. The car is at the dealership and we don't know exactly what we will do now besides contact the Manager.

andrew.e.malloy

Aug 17, 2012

I felt totally at ease upon entering the dealership. Ron approached us with a friendly smile and was very informative about the cars we inquired about to test drive. Not once did I feel under pressure to buy or lean toward a certain car. Ron answered all of my questions and was very honest about the history of all the cars. Ron really worked to get us the best deal on the Certified Pre-Owned BMW X3. I have already recommended a few friends in the market to visit Quality Imports due to their impeccable service! I only wish they were closer to home. :)Thank you Ron and Quality Imports!

RobandShannon

Aug 13, 2012

We had been searching for specific vehicles and I met Tom at the dealership. He was friendly, knowledgeable, and easy going with us throughout. It was the easiest, most pleasant car buying experience we have yet had! Thanks Tom, and Quality BMW!

cshat250

Jul 21, 2012

Purchasing our car from Quality Imports was a great experience for me and my family. Ron was very friendly and helpful thru the purchasing process and was very invested in helping us get the best deal possible. I would definitely go back and purchase another vehicle thru them.

anross

Jun 28, 2012

This was our 2nd time working with Ned. He is great to work with and answered all of our questions. We would buy from him again in the future.

traughbersh

Jun 12, 2012

Took the car to be seen for a low front tire.Told it was fine just needed some air. Next day still low and when I attempted to drive it it was apparent that it was indead flat. Had it towed to the dealer onj sunday and tire not even examined by 4 PM the next day. Told I would just have to wait for a call. Still dtried to tell me it was fine when seen on my first visit. You think? Still waiting for a call.

laura.lutz

Jun 11, 2012

Great experience! Ben & Trent went above and beyond to find the car that I really wanted. Thanks Trent & Ben for going the extra mile! Excellent customer service is hard to find.

mesmith7

Jun 10, 2012

We bought two new BMW the last 30 days and have had a great experience, both Ron &Bill were very honest and easy too works with, made buying a automobile easy & fun.

Celendiel

May 25, 2012

I had a great experience with Quailty BMW. The staff members were very friendly and helpful! The car I was interested in was competively priced and this dealership aquired my car within one week, compared with other dealerships quoting me 6-8 weeks. :-)

benske21

May 16, 2012

Ron was very nice , professional , and full of information on the complete line of BMW.! i started out in making sure that he knew that i was probably not gonna buy on this visit however he didnt mind allowing me to ask tons of questions and drive whatever i wanted .. I only drove one car and purchased on the same day .. he was very on top of his game .. thanks alot .. and im sure im gonna enjoy my new 328i very much .. thanks again BSuggs

Mobydils4u

May 4, 2012

The customer service was great. Ned got me into a great car for a reasonable price. The manager, finance person, and Ned all stayed several hours late to accomidate me, and that was greatly appreciated. The customer service I had at Quality BMW was overall superb and I hope to be a repeat customer.

COTTRILL

May 1, 2012

TOM DID AN OUTSTANDING JOB HELPING US FROM START TO FINISH; WE COULD SEE THAT HE WAS A VERY EXPERIENCED AND FRIENDLY EMPLOYEE--EXCELLENT JOB!

Tom69

Apr 22, 2012

Came to dealership to get 1999 BMW worked on,and went home in a brand new BMW. Just happened the perfect car was sitting at the right spot at the right time. I have no complaints everything went quick and smooth. Our salesman Ryan was very helpful and made the experience painless.

RaleighCrawford

Apr 16, 2012

The total experience of leasing a new car from Quality was enjoyable and hassle free. The price was competitive and the service was exceptional. All individuals involved treated me courteously and professionally. My car was ready for delivery as and when promised. Ned took a considerable amount of time explaining all the various systems and details of the car. I would definitely recommend Quality!

jamer32539

Apr 5, 2012

We bought our first BMW from a used car lot. We did not have any exerience with BMW's and did not realize just how bad a car we had bought. After coming in and picking out a new car and driving it for the first time, we reralized what it was to have a true BMW experience. Ron and all the other people invovled made buying the new car a wonderful experience.

LMA7202

Mar 27, 2012

Just an outstanding overall experience. I didn't wake up that morning ready to buy a car, nor did I even have the notion o do so. Mr. Vernon and the QI Team made it a very worthy experience.

bdjosey

Mar 16, 2012

we purchased a 2011 X3 with 5000 miles on it. The car is in outstanding condition and Bill Brock was instrumental in getting us into the vehicle at a fair price. And John Philpot found outstanding financing for us.

wmgilligan

Mar 12, 2012

I am still unsure as to level of recommendation.Purchase aspect was great - with one little misstep of final cost. But overall I am very happy.However, the dealership does not seem to have its act together in regards to warranty and or use of the car.- CarFax stated warranty was in effect - dealer took a week to say "Car came from Gemany - no warranty". Aren't all BMW's German?- To date they have been unable to tell me how to make minor changes to functions of car - like blinker set up.Not sure I would want them to service the vehicle.

jrollins

Mar 9, 2012

Tom is the main reason I buy from Quality Imports (besides the BMW's). Straightforward communication and honest reputation. Service is also very good.Thanks,Joe Rollins

cessnaict

Feb 27, 2012

Very informative sales rep. The parts man was extremely friendly and helpful. No pressure to purchase which I think makes a relaxed environment when shopping. The final price was the best part as I received what I wanted on trade-in plus a decent discount on car.

karlwmetz

Feb 17, 2012

This is my sixth lease with Quality Imports BMW and I can't imagine going anywhere else!Very satisfied customer and BMW fan, keep up the good work!

deechernicky

Jan 29, 2012

I enjoyed my experience with Quality Imports. My sales person Tom was extremly helpful in helping me to make my decision to buy a BMW instead of a Mercedes. I appreciated his patience and going over the car in detail.

kadimaguy

Jan 23, 2012

Ned and John did everything they could to get me in the car that I wanted. I also did not have to spend hours there trying to make a deal on the car.

aschnitzer

Jan 20, 2012

The Quality BMW team worked diligently to assist me in all aspects of the vehicle purchase from selection to the financing. I was able to purchase the vehicle that I wanted without any pressure and on my terms. The team exceeded my expectations and I had a exceptional buying experience.

Fsulaw2k4

Jan 7, 2012

It is refreshing to know that a dealership like Quality Imports exists in Northwest Florida. I drove from Tallahassee to purchase a vehicle and they did not disappoint. Ron Vernon provided a high level of courteous and knowledgeable customer service. Their pricing is competitive and facilities are immaculate. I will be purchasing my next car from Quality in the future.

180MDP

Jan 2, 2012

Ryan is a wonderful salesperson who goes the extra mile for the customer and beat all regional offers on my vehicle. Hands down the best car buying experience I've ever had!

Saulolapa30

Dec 29, 2011

It was great experience I love my car I can't wait to get another one thanks Ryan and all the financing guys the help my dream car

seahaunts

Dec 28, 2011

I am so happy with my new BMW! Working with every one at Quality Imports was a pleasure. Tom Wilcox went above and beyond to make sure I got what I wanted! He is a true professional and answered all my questions completely. I am a very satisfied customer.

vegarg

Dec 19, 2011

I had the pleasure of meeting and dealing with Mr Ron Vernon for the purchase of a 2011 pre-owned vehicle. I initially filled in a contact form online and within 24 hours received both a call and an email follow-up. We set up an appointment and then spent a good 2-3 hours driving and discussing vehicles. He answered all questions I had to the best of his ability and if he didn't know, he followed up quickly with an answer after consulting with his co-workers. We worked out a deal over the following days and I'm now a satisfied customer. Bottomline - Ron is a straight forward, friendly, and no-nonsense professional - I would gladly deal with him again.

pjvan66

Dec 15, 2011

Ned Maraman was a very professional salesman. He did not pressure me into buying a car nor did he haggle on the price. Ned showed me all the features of the car until I understood completely. He went out of his way to keep me informed of the status of the car while it was being serviced. I am very satisfied with my purchase.Phillip VanEngen

Nannette McGowan

Nov 21, 2011

I was wanting a Cadillac CTS Coupe and dealt with my local Cadillac dealership. In case I didn't like the Cadillac, I wanted another option. I went to the BMW dealership because I liked the look of their coupe, too. Neither dealership had the cars I wanted to look at and told me they would have one soon. Tom Wilcox kept me informed on the arrival of a BMW to test drive, while I had to make the effort of contacting the Cadillac dealership time and again. I test drove the BMW and loved the car. I had driven a Cadillac for years and out of loyalty delayed making my decision until test driving their car, too. After 7 weeks of waiting, the Cadillac salesman said he had a 2011 and a 2012 and if I gave them at least $500 on a credit card, they could hold the car for me to test drive. The next day I drove to the dealership only to find that the 2011 was sold and the 2012 hadn't actually arrived. I still couldn't test drive one. That was the last straw. I told them they had lost me as a Cadillac customer and I was going to buy a BMW. Tom Wilcox was so patient with me making my decision and wasn't the least bit pushy. We priced the car with only the options I felt I needed, then with the navigation package and the price of the one on the lot with the sports package. The prices were so much more reasonable than what I was quoted by Cadillac. The added options did not increase the price very much so I decided to buy the one on the lot and drive it home that very day. They gave me a great trade in deal on my ancient Cadillac Allante and there was a good reduction in price incentive on the financing. Tom Wilcox was wonderful explaining the incredible navigation computer system and he showed me how to operate all the unique gadgets such as remote starter, seats, trunk expansion, etc... This car is beyond great. After dealing with the dishonesty and the cool indifference at the Cadillac dealership, the treatment I received at the BMW dealership was incredibly pleasant. I actually felt like a valued customer by everyone there, especially Tom, as opposed to feeling like an inconvenience at the Cadillac dealership. When I got home, there was a message asking me to reconsider Cadillac and another call 4 days later. I told them what I thought of their attitude and that I was really happy with my new BMW and how much better the BMW treated their customers. For the first time in years, I find myself making an excuse to drive somewhere or going for a drive just for the fun of it. The experience from dealing with Cadillac, buying the BMW to driving my new car was shared with all my friends at a large dinner party over the weekend. I'm going shopping today, not because I need anything but because I want to drive my new BMW. I will likely see Tom around town and will have to give him a hug when I see him. I have a great car and BMW has a great staff at Quality Imports. "Quality" is appropriate, not just the vehicles, but the quality of the people at the dealership could not have been any better.

cynthiaroberson

Nov 6, 2011

This is the second BMW I have purchased from Tom Wilcox. I came back to Tom because he has always answered my questions through the years of ownership when I would either call or come by the dealership. He knows all the features of the car and explains them well. Tom is very professional and is truly a pleasure to work with. I have and will always highly recommend Tom to others and for me; he is my personal BMW representative. Cynthia Roberson

dconnolly

Nov 4, 2011

Why I rate BMW at the top of the class - This recent purchase has brought my BMW ownership to over 20 years of outstanding driving pleasure. I have now owned a total of 5 BMW's and can not see myself in any other vehicle. The overall experience of being engaged with the BMW family of Dealerships,service,sales and their financial department has convinced me with out hesitation, to completely disregard any consideration to alternative purchase options. From New York to Florida I have found a consistent customer oriented environment. I would like to thank Mr.Ryan Walsh for his assistance and trouble free demeanor. Ryan provides a pleasurable experience to say the least and sets a standard that others within his field should take note of. The experience of working with Ryan is comparable to bringing along a friend to go car shopping with. No pressure and most importantly Honesty.Sincerely;Daniel Connolly

Bill22u

Nov 3, 2011

Dealer had great no hassle/no haggle pricing through internet. Price was among the lowest I could find for the model I was interested in. Dealer was recommended by USAA Car buying Service. Sales staff, especially Ron, was very helpful, thoroughly explained the car features and options available in different models. Sales staff wasn't pushy, only interested in providing the information that I required to make a purchase decision. Overall experience was very good and I highly recommend this dealer.

syoug424

Nov 1, 2011

Bill was very helpful in helping us make a good buying decision for a new car. He was informative and not pushy.We are very happy with our new 328i convertible:)Shirley & Ed

tbrolin

Oct 31, 2011

I've bought my last 3 vehicles from Quality BMW and the last two from Ned. He's gone over and above to answer questions and provide help when I've needed it, not only when I've been shopping for a car, but when I've been in the dealership having maintenance work done on my existing vehicles. He's knowledgeable about the vehicles and very responsive when I've made requests of him. I'll definitely go to him again when I'm in the market for another vehicle.

Starzduster

Oct 28, 2011

Ron contacted me within 24-hours to tell me he had located the certified pre-owned BMW I was searching for online. All of our communication and negotiation was via Quality BMW's website, phone, e-mail and fax. He helped me close the deal quickly within three days, and was always easy to contact for information. Ron took pride in delivering my vehicle by having a special detailing service performed. When I arrived at the dealership, Ron took the time to explain everything about the vehicle and BMW's outstanding quality and service. The dealership was even serving Louisiana-style gumbo & rice, submarine sandwiches, cake and beverages when I went in to finalize the deal!

mcclanahanf15

Oct 16, 2011

Classy service like you'd expect from a BMW dealer. Ned was very knowledgeable and not pushy at all. I recommend him as a salesperson to anyone!

George W.

Aug 17, 2010

My wife and I were in Destin, Fl.Georgr for our granddaughter's wedding. On Sunday nite we discovered a message of "low tire pressure". Having run flat tires we were at a loss as to the proper action. Being almost 80 years of age, I felt I had best call BMW assist. We were told to go to Quality Imports in Ft. Walton Beach the next morning before starting home.We called at 7 am Monday and talked with the service manager, Zack. We were at the business by 9 am and have never been treated with greater courtesy and prompt attention to our problem, which turned out to be very minor. We were out and on the road in less than twenty minutes. We are indebted to Zack for this treatment. We live only 100 miles from that dealer and you can be sure they will be at the top of our list when we need service or a new BMW!!!

jdrabourn

Jul 2, 2010

From the first time I talked with Bill about ordering a new car until it was delivered it was a very good experience. Originally I was told my car would be in August and then he found one that was being shipped that was like I wanted and I received my car the end-of-June. I would highly recommend this dealer ship and the salesman Mr. Bill Brock to anyone looking to buy a new BMW. They make sure that you are satisfied right from the start.

aap07e

Apr 28, 2009

There are four family members in my family: Me, my wife, and my two children. And even though there are only four of us, we for some reason own 7 Mercedes Benzs. Let me be honest, I love mercedes, not just because of the quality of the car, but because when I buy a benz, I get a promise that if something goes wrong, my car and I will get the best treatment possible. Unfortunatly, this promise does not hold any value at Quality Imports. They always seem to find some excuse as to why I cannot get a rental car. They never seem to fix the problem the first time. They find every possible way to blame you for car issues, so that the warranty does not apply. And lastly, they are quite possibly the rudest people I have ever dealt with. One person on this site mentioned that the service technician told her she didnt understand electronics and that she should go read a book(or something like that), well they told me that I didnt understand what proper service was, and that I should take the car to another dealer just to see that they would treat me the same. Well, I took their advice, and boy am I happy that I did. Because the Pensacola Mercedes dealership is so much easier to work with, and actually gives me mercedes rental cars when my cars are being serviced. I cannot believe they call themselves "Quality" Imports. The only people that are nice to you there are sales persons, and once they sell you that car, dont expect to see their smiley faces again. Anyway, I think I have said enough. Bottom Line, dont waste your time andm oney at Quality Imports.

juser

Nov 19, 2008

I will NEVER bring my BMW to Quality Imports again. I will try to make the information short and sweet:While shopping for my BMW I was consistently disregarded as a customer -- I was repeatedly asked to "bring my husband" next time and they will "allow" me to test drive the car!---(just a small sampling). Perhaps they did not realize that I was willing to drop 70K, cash on my dream car. This lack of respect ( asking for help in viewing the insides of the BMWs, test drives, etc --- yet being ignored/disregarded and at one point, when a man did come out to help me, flat asked, "are you sure this car is in your budget") --- (this is over a two month period of "shopping" there), cased me to buy my dream car 60 miles away in Pensacola, FL at Sandy Sansing BMW.Once I had my dream car, my iPhone connecter went bad (had a short in it). I did not want to drive all the way to Pensacola for service (BMW can be serviced at any BMW Service center---not just the one you bought your car at), I made a service appt. at Quality BMW. I was told that I was not "allowed" to have a courtesy car since I "chose not to buy from my local BMW dealer". So, I waited while my car was being looked at. After 5 minutes, Mike Shoemake came and told me, "the comupter says there is nothing wrong with the car..." It was obviouse...the iPod/iPhone adapter was not working. He repeatedly tried to blame this on my iPod being defective---so I pulled my iPhone and my two son's iPods out of my purse and showed how NONE worked with the car...yet worked just fine without being connected to the BMW adapter. He insisted that I should "go back to school" and learn about how electronics work! I explained to him that I am actually a Computer Scientist working for Eglin AF Base and felt sure that it was simply the adapter cable that may be bad...He continued to insult me and question all possibilities that I was bringing up (including print-ups from BMW service info / troubleshooting info for the SAME EXACT PROBLEMS other BMW owner's had had--and the fix--(gasp, a NEW adapter cable!)...I should add that I printed this information right from the BMW website!Needless to say, he refused and explained that Quality BMW could not fix a car that does not have a problem and asked me to leave. I immediately drove to Pensacola, Sandy Sansing BMW and without appointment, they helped me, no problem (even with several other customers in the waiting room). When I explained the problem to them (and showed the same aforementioned documention to them) THIS (Sandy Sansing) service dept. knew immediately what to do. They gave me a new adapter cord, tested ALL the iPods, and the iPhone...and I was back on my way home within 30 minutes.I have other horror stories to share about Quality Imports. I bought a brand new Toyota Sequoia from them in 2002 but I really am not interested in continuing to spend my time on them. Please, for your own good, trust me BUYER BEWARE, BUYER BEWARE. Trust all of the reviews that you will find about Quality Imports and Quality Imports BMW (they are the same place) of Fort Walton Beach, FL...THEY ARE HORRIBLE. THEY ARE A RIP OFF. BUYER BEWARE, BUYER BEWARE!!!!

jsg

Oct 3, 2008

This is a little late, but just now came across this site. For the past 3 years that I've had my x5, other bmw owners would strongly stress I must never take my car to Quality. I live in Destin and Sansing just isn't convenient. Eric & Kaylin (formers) offered EXCEPTIONAL service! Since, the quality of service, isn't quality-quite condescending! They do keep their employees moving through a revolving door. Perhaps, starting w/ the basic concept of customer service 101 would improve their quality. Several months ago, was told the entire driveshaft would have to be replaced about $4(k)! Second opinion,one small part-less than $700. No prob w/ drive shaft! Last visit, same scenario. Told part needing replacement $1500. Insisted just replace a component of the part $300. No problems since. Money is tight now, so I question everything. Just wonder how many thousands of $$ wasted when I complied to stroke the check w/out second opinions!I know there are other service centers in area that refuse to do any business from Quality. They insist on ordering my parts from AL. My son has a 4-runner. Went by Quality to get a key made. Oh, this is going to be $150. It takes about 1.5 hrs. to program, blah, blah, blah. Went to a lock & key co. Charged $65, 10 minutes!!! Buyer Beware!!

babyandamy

Aug 12, 2008

Went in for an oil change. Was told several hours later that my oil pan was cracked and my radiator was leaking. They told me they could give me a great deal on my vehicle as a trade in to something that wasn't so damaged. Well, my husband looked at the engine and realized they were full of crap. My Toyota Sienna has been running fine ever since we left that day, over four months ago. The service department is running a major scam. Oh, and I forgot about the transmission fluid they showed me: it was dark...and they said it had to be replaced. I had just had it changed less than 2000 miles before. After we left, we checked it - freaking clean as a whistle. THIS DEALERSHIP/SERVICE DEPT WILL NOT DEAL HONESTLY WITH CUSTOMERS - DO NOT GO HERE NO MATTER WHAT.

AMGeater

Apr 16, 2008

I probably should have read this review before doing business with this dealership. I have never seen such a dysfunctional dealership in my life. Seriously, the Mercedes guys hate the BMW guys and the salesmen fight with each other over customers. In the end I bought the car I wanted, not because these joker's convinced me to, but because my wife told me she loved it.

Burt

Sep 27, 2003

You guys must be one of the worst dealerships. Jiffy Lube has better service than you people do. You say something, and then you end up extending my cars service. You did not do a detailed inspection, and you guys are not friendly in the least bit. Quality imports? Where the hell is the quality? the only person who knows a damn thing in your store is andy Reid, your master Tech. You guys take in so many different cars, that you end up taking a week to fix a problem, and you dont even do a decent job of it cause you are always rushing people out. I have had all my bmws and Mercedes serviced by you, but not anymore, i know my wife said you were bad, but in all honesty you people flat out SUCK. And as for Curtis, tell you employee Gram, to stop being bitter about losing his postion as service manager, cause he's getting on my nerves the way he thinks hes better than everyone. I cant believe i gave you a 1 for friendliness, you dont deserve a 1, let a lone a negative 1. <br>-Burt<br><br>Sandy Sansin is much better than you people. Oh, and there was a bmw salesman named bill or billy, he was alright. Thank you to him and Andy. Mr. curtis (or whoever the new service manager is) fix your people in the BMW/ Mercedes department, cause you have lost so many customers.