Used Cars for Sale at Lakeland Toyota Inc in Lakeland, FL

Lourdes Rios

Oct 28, 2016

Daniel Delgado provided excellent customer service . He keeps his word, I highly recommend him.He was very courteous and helpful. I'm very pleased that he is my service advisor and look forward to working with him again next time

Kelly B

Oct 27, 2016

Awesome customer service from both Manny Turino and Cristian Caldera. Had my 2014 Sienna in for routine service and Manny was polite and professional, as he always is. Service was timely and once again I am very pleased. While I waited, I looked into possibly trading in for an upgrade and Cristian answered my hundred-plus questions making me feel much more confident in my research. My experiences at Lakeland Toyota over the past year have always been remarkable.

Geannette Roldan

Oct 26, 2016

Daniel Delgado provided fast complete couteous service. Much appreciative for his consideration of my time and. His attention to detail.

jml

Oct 19, 2016

Had an issue with malfunction lamp on and VSC Off lamp flashing. Mr. Jennings gotr me in immediately and service determined the issue and the fix. Great service, Craig. Thanks!

scott Boyd

Oct 14, 2016

Got there a little late, Joe was gracious and worked me in. Service was completed in a timely manner, and exceeded my expectations. Joe is an asset to Lakeland Toyota.

NR

Oct 14, 2016

The buying experience was painless at lakeland Toyota. I was not given the run around they listened to what i wanted and gave me just that.

Jack D Anderson

Oct 12, 2016

Brought my RAV4 in because the tire pressure light was showing. A young fellow took the car, checked the tires, and told me the right front tire was down and he corrected it. A day later the light was on again so I went back. David Cogle took the car back, put air in the tire, and said it would be OK. I looked doubtful so he took it back again. This time they checked further and found a small screw was causing a leak and repaired it. It took a while but it was fixed for no charge. OK result

Iris Espinoza

Oct 11, 2016

Daniel Delgado helped me find the right tires at a good price. He is very friendly and helpful . He also helped me get a rental car so I wouldn't have to be waiting on my car .

dumptoyotadealer

Oct 5, 2016

I would never go back and not recommend anyone too. I have to call in order to get my new license plates though my temporary tag expired.

MAQU

Oct 3, 2016

My husband and I bought a truck yesterday from Lakeland Toyota. I have to say our sales man BILL was very nice and professional. We arrived at this dealership very disappointed at the treatment we received at a near by dealership. My husband was frustrated due to the prior bad experience, but BILL was so nice to work with that our mood change quite quickly, He worked with us, was not pushy and helped us get what we needed and what we were looking for. He was great to work with and we left happy with a new truck.

Lisa Kitzmiller

Oct 1, 2016

Great experience Joseph Hood took the time to show me things on my car that I didn't even no I will be back.

MAQU

Oct 1, 2016

My husband and I bought a truck yesterday from Lakeland Toyota. I have to say our sales man BILL was very nice and professional. We arrived at this dealership very disappointed at the treatment we received at a near by dealership. My husband was frustrated due to the prior bad experience, but BILL was so nice to work with that our mood change quite quickly, He worked with us, was not pushy and helped us get what we needed and what we were looking for. He was great to work with and we left happy with a new truck.

AHMED ALAZRI

Sep 30, 2016

I called about getting some information and pictures about a 2012 Toyota Camry which they didn't have in their website. the first representative who answer my call just transfered me to another person who didn't pickup the phone, and not even call me back at all although I left a detailed voicemail. The second and third representatives answered my call but didn't get the information I needed at all even though I called them multiple times. I eventully called the general sales manager who I though would help me out get the information as quickly as possible. Unfortunately, it turned out I was wrong, he didn't let me explain what I wanted, and was so offensive, and I think was hiding some issues with the vehicle since he was trying so hardto ignore my questions and kind of convince me to just come to the dealership and then buy that vehicle or any alternatives. I told him I'm about 700 miles away and I want to make sure that the vehicle is in good shape before I make the road trip. He started yelling at me "Oh we don't sell junk cars, why don't you buy a car from your town, ... , bla bla bla, and so many unrelated and disrespectful questions and statements. Eventually, they added up additional fees from here and and here and there until the car value went up from $7K to $10K. Just around $2K for "shop fee", "Oh we COULD replace the tires, air filters, ... etc." My best advice to you who is reading my review is to be careful when you shop for a vehicle, your money might get ....... easily, at this dealership or any other one. Date:(9/30/2016). Thanks

Angeleta Hazzard

Sep 29, 2016

I loved the good service that Joseph Hoodia gave me. He made sure that everything was done right and he cared about my input.

Frank

Sep 29, 2016

My service rep was top shelf could not ask for better service in and out within the hour.. Not bad for a tire change. Will be back in 5000 miles or when the Manufacture emails me. Thanks Richard.

mamahappy!

Sep 26, 2016

We recently had extensive service work done on our 2004 Toyota Sienna minivan. Overall, it was a much better experience than the last time we had interaction thusly (at old location in 2012). Daniel Delgado was our service advisor, and was excellent across the board. Thank you Daniel! The reasons we did not give an excellent rating had nothing to do with him, or even the dealership/service department at that location. We began our interaction needing new key fobs (+ programming). After a multi-point inspection, problems with boots on axles, drive axle itself, and other suspension + steering components were discovered. It became a more complicated endeavor than we anticipated. Unfortunately, a defective drive axle assembly was shipped and put in place. I only discovered a problem as I first drove away, and am not sure vehicle was test driven that first time (although it was not this location's fault for being shipped a faulty component). Additionally, another problem was discovered, i.e. worn bushings on lower control arms. Needless to say, turned out to be an expensive, inconvenient series of visits. We were without our vehicle for the better part of a week in total, and had to make several trips back and forth to the location.Having said all that, the end result so far seems to be excellent, and the dealership + service department demonstrated good integrity in not charging extra for re-do work or defective part replacement. A courtesy car was provided throughout. Again, very happy with end result, and I commend Mr. Delgado for "hanging in there with us." Thanks also to the service department manager, who personally supervised things after the initial "snafu."

Ew3234

Sep 22, 2016

Jean Rosier is a great sales person. He keeps his word I highly recommend himI visited the dealership on a Sunday aand left with the car with a great deal it only took a few hours not all-day no pressure and no Hassel I had already visited several dealerships in the Tampa area an some in Haines city with a not so good experience to say the least I would definitely go back to Lakeland Toyota and Jean Rosier And recommend friends and family too

Wellington

Sep 21, 2016

Two weeks ago I spoke to Manny Turino about a 20,000 mile service and full detail for my 2013 Venza. He explained exactly what would be done and the cost involved. When I showed up for my appointment today Manny reviewed the scope of work again. About 4 hours later Manny advised me my car was ready to be picked up. I was delighted with the extremely professional work that was done - it was almost like getting a new car. Manny is very friendly, polite and easy to deal with. I highly recommend dealing with him and getting the full detail work done.

Ben Dixson

Sep 20, 2016

Had a great experience at Lakeland Toyota. About a year ago we purchased a pre owned 14 Camry, the buying process was very easy and the people were pleasant. We recently decided that we wanted something a little bigger so we went to Lakeland Toyota to look at a new SUV. We had the privilege of working with Charlie Davis who was amazing at helping choose what we wanted, He was very knowledgeable about the vehicle and was always available for any questions we had. It took a couple days to fully decide on which SUV worked the best but we finally got into the finance department where we were greeted by Richard Pryce who is in my opinion the hands down best finance manager around, he explained everything in detail, truly cared about the customer and got us out with a great deal. We are now the proud owners of a brand new Rav4 thanks to Charlie and Richard. I would not hesitate to recommend Lakeland Toyota to anyone.

RJH

Sep 15, 2016

After using another Florida dealership for routine service, I decided to try Lakeland Toyota as I was not very happy with the first dealer. What a difference - great customer service and Doug Phillips was great to work with. I have a new dealership.

Donald A Lomas Jr

Sep 13, 2016

I came in for my5 k mile service and was assisted by Dan Delgado. He was very professional and took care of my Tundra in a timely manner. He also answered the few questions I had.

Gary

Sep 10, 2016

Michelle Jones helped us into our new Toyota Sienna. My wife and I are so happy with her and the whole buying experience at Lakeland Toyota. We made our inquiry online, and Michelle was readily available and quick to respond. We had been to several dealers prior, due to living in Tampa, but we would definitely look at Lakeland Toyota for sales and service in the future because of our experience up to this point.

Cathy

Sep 7, 2016

Joseph Hood was terrific. He was very polite, courteous and friendly. I took my car in for the 10,000 mile service. I was expecting to be there for quite a while but was very impressed that I was there for a short time. Everyone was very professional. I love the dealership. We have purchased all our Toyotas here. You can't beat there customer service.

Linda Macklin

Sep 5, 2016

Bought my 2013 Corolla from Lakeland Toyota was glad to return for their Upgrade program. I was assisted by Michele Drake who made it a pleasant experience. No high pressure tactics was very knowledgeable and efficient in processing the sale of my new car

Ben Dixson

Sep 3, 2016

Had a great experience at Lakeland Toyota. About a year ago we purchased a pre owned 14 Camry, the buying process was very easy and the people were pleasant. We recently decided that we wanted something a little bigger so we went to Lakeland Toyota to look at a new SUV. We had the privilege of working with Charlie Davis who was amazing at helping choose what we wanted, He was very knowledgeable about the vehicle and was always available for any questions we had. It took a couple days to fully decide on which SUV worked the best but we finally got into the finance department where we were greeted by Richard Pryce who is in my opinion the hands down best finance manager around, he explained everything in detail, truly cared about the customer and got us out with a great deal. We are now the proud owners of a brand new Rav4 thanks to Charlie and Richard. I would not hesitate to recommend Lakeland Toyota to anyone.

carash6516

Sep 3, 2016

This dealership is probably theworst place i have ever been! first of all im almost 30 i started driving at 15 and got my first car then so ive been to plenty dealerships in my life. I came to this dealer enquiring on a 2015 camry the sales woman lied to us not only on price but also on several other items i have been trying for a week almost to get the store manager on the phone but hes to busy to care about his people so ive basically decided the cars going back i took my buissness elsewhere! this dealer has 26 negative complaints since 2016 started and nobody in here really cares about anyone except them self and getting paid not any management or sales rep! they act like it to get you to sign but the second you sign they toss you aside!! also their warrenties for every car on lot cost extra and are not included so stay the heck away!!!

Kelsey M.

Sep 2, 2016

I went in due to a recall on my dashboard and was so satisfied with the customer service! With their help, I found another recall on my vehicle and all my questions were answered so clearly. I'm am 100% satisfied! Joseph Hood helped me so much in so many ways!

Allison P.

Aug 28, 2016

My sales person was asked twice to get in contact with me to find out if my car came with a second key. He was also asked to find out how much a second key would be if I needed a second one. I went with my husband to finalize paperwork and told the dealer that the battery in my remote was dead (keep in mind I JUST got the car from them a few days earlier, not months ago) and they did not offer to help. I feel like the battery should be replaced for free. No offer to help.

walgreens

Aug 28, 2016

my husband and I went to the dealer and Ben kirkpatric prensented himself real fast, is one of the best selers in the toyota, he treats you like if he knows you since little kids he is freandly, pays attention in everything and he does anything so the costumer is satisfy thank you agian BEN KIRKPATRIC.

Pt1966

Aug 19, 2016

I bought a car off the lot used. I paid a 1800 reconditioning fee. That amount was for all maintence on the car oil spark plugs brakes what ever the car needed. When I went home I called my mechanic who has been taking care of all my cars for years. He told me no maintence was done on the vehicle. It needed all the regular maintence oil, spark plugs were getting there, brake pads were completely gone. I paid for the work with him and was actually hanging out in the shop when he was taking care of everything and even noticed they couldn't even fill the windshield washer fluid. The car was not serviced at all. I called the manager assuming a mistake was made and when I brought up the issue he hung up and ignored all my following calls. They charged for service not done on the vehicle and even charge the consumer for the car sitting at the dealer. They assume no cost of business and charge the customer all expenses. I will never go to this stealership again and I have advice any close personal friend of the same. I had made 24 total calls and have never gotten down the issue with any employee. I recommend stay away far far away.

Diego

Aug 11, 2016

Richard Lupo was great! He came and explained to me some concerns of my car. He was polite and very helpful.

Ariel Quinones

Aug 10, 2016

Was looking for a Toyota Tundra and everything started thru the Toyota Lakeland website. I was able to chat with the Internet team & they gave me all the info that I need at the moment. I arrived at the dealer the show me the vehicle right all way & both parties get to the numbers that we wanted & I was sold. Keep in mind that I went thru all the Toyota dealers website and the one was more inviting (Price) was Lakeland Toyota.

Nancy jennings

Aug 8, 2016

I have to say I am most satisfied with Lakeland Toyota. Everyone was extra special and helped out all they could. Dale Kimsey was my dealer and I couldn't have asked for a better person to assist me. He is A ONE in my book I'd give him a 100% thank you so much for all your help on my time of need. Nancy jennings.

Laurenski

Aug 3, 2016

My husband and I came to this dealership 3 different times, yes three times and each time, we would call ahead of time to make sure the vehicle was there that we found online so we could see it in person, and each time nobody could find the keys to the car OR the car wasn't there at the dealership at all. Terrible customer service! I don't see how they sell any vehicles!!!!! I will never go to this dealership again!!!!!!

AMOS POWELL

Aug 2, 2016

I CALLED THE SERVICE DEPT. FRI.JULY 29th TO SCHEDULE MY 1st. VISIT WITH MY 2016 4 RUNNER.. PAUL MACNEIL ANSWERED MY CALL IN A PROFESSIONAL AND COURDIOUS MANNER. HE SET ME UP AN APPT. FOR THE NEXT DAY. HE MET ME WHEN I PULLED INTO THE SERVICE LANE AND INTRODUCED HIMSELF TO ME AND SHOWED ME THE WAITING ROOM AND COFFEE MACHINE.. AS MY WIFE AND I SAT THERE THREE DIFFERENT ASSOCIATES OF YOURS STOPPED TO SPEAK TO US.. I DON'T KNOW HOW LONG WE WERE THERE, BUT TIME WENT BY QUICKLY. PAUL DEFINITELY NEEDS "A PAT ON THE BACK".

RAV4 LOVER

Jul 28, 2016

Tony Pearson was very courteous and helpful in showing the different RAV4s to gauge my interest and was very attentive to all requests to take test drives. I would consider him a friend.

Happy owner

Jul 21, 2016

James Green did an excellent job with the service visit for our Toyota. Could not have been better.

Alfredo Rubin

Jul 21, 2016

I was lucky to have Mr. Joseph Hood as my customer service representative when I had my car serviced last July 19, 2016 (Tuesday) since he was very efficient, friendly and accomodating. I always have a good experience when visiting Toyota, Lakeland, but Mr. Hood was the best.

Sue Cooley

Jul 13, 2016

I was given an appointment the same day as I inquired. My service employee/REP James Green II looked into my car's history and found that I was due serval maintenance requirements that was still covered under my Toyota Guard plan. As usual my experience at this dealership has been excellent!Sue

Customer

Jul 10, 2016

Amazing service! Happy customer of Lakeland Toyota for many years.

Wellington

Jul 10, 2016

Trust in a dealership is an important factor in purchasing a car. James Green II is a perfect example of how effective it is to be thorough and honest with a customer. I have a 3 year old Venza with low mileage but felt it would be good to replace the battery. As I waited in the showroom James checked the service record and was surprised when he discovered I replaced the battery in April. I had forgotten because there was a lot going on in April. I guess I had a "senior moment". James was very gracious during the entire event and strengthened my respect for both him and Lakeland Toyota!

Brenda Tindle

Jul 9, 2016

Daniel Delagdo at Lakeland Toyota was quick to approach me when I pulled in for my service. He was able to take care of my personal requests regarding my car. Daniel confirmed what I had made my appointment for and said he would check with me before anything was complete to be sure I wanted the service. I was in and out within a reasonable time which always makes me happy. This was my first visit to this dealer and I will for sure return. My purchase experience with a different dealer was not so pleasant so this was a nice change up!!! Thanks again :-)

patsy daniels

Jul 9, 2016

I was treated like a VIP. Everyone was friendly, kind, informative and courteous. Lakeland Toyota runs like a well oiled machine. I am now glad I own a Toyota.

Pixie

Jul 7, 2016

James Green provided excellent customer service. I'm very pleased that he is my service advisor and look forward to working with him again next time my RAV needs service.

KK in Lakeland

Jul 6, 2016

I have a 10 year old Rav 4 that I love. It has only been serviced here! I always request Michele Drake as my service person. She is friendly, honest and helpful. All the workers I have met taking my car in or assisting have been personable and helpful. Michele has worked with me on what truly needs to be done and the cost. I love my Touota and don't plan on getting a new car for awhile!

Jack L. Wise

Jun 29, 2016

We have bought several cars at Lakeland Toyota; Camery and Prius (2). The Prius is by far the best car we have had. The comfort and cargo space is without a doubt the best. Love the gas mileage. If we ever buy a next car it will either be a Prius or a Corolla. We are getting old and do not expect to buy again but .....Our service rep was very personable. Don't remember his name.

Gary Ward

Jun 25, 2016

Joe Hood took care of my service needs in a professional and efficient manner.

Tonya B

Jun 22, 2016

I've had all my services for my 2014 Camry done at Lakeland Toyota. Every experience was excellent.

Paul Koch

Jun 22, 2016

Michele Drake provided excellent Customer Service.

Michael E

Jun 21, 2016

The repair of my vehicle was superb and the availability of an appointment was very convenient. Michelle Drake has long been my service adviser and she has reinvented the term "customer service" to include the nuances of appreciation, loyalty, thoughtfulness, accommodation, consideration, dignity, and respect. Her honesty and integrity have never waivered when providing the diagnostics and service recommendation. She exemplifies what many take for granted when creating rapport for a lasting relationship.

A New Toyota Buyer

Jun 20, 2016

I just purchased a Toyota Camry last month. Since I already shopped around the area I knew exactly what I wanted and what price that I would've liked to pay for it. So I went to the dealership and picked a new car by its color. Then we started the long process to negotiate the out of door price. Finally at almost 10:00pm in the evening, I was out of the door without the deal. They called me back and agreed the price. I was tired but happily signed the contract. Until the next day, I found out that the "new" car I supposed to buy is a dealership demo car with 4500 miles on it. Since I have signed the contract without paying attention to this fact, they asked for $500 more if I want to make the exchange. Throughout the whole process when we talked about the price, no one there disclosed the fact that the car is a demo used car. It sits among all the new cars without any sign or notes on it. So be very careful when you go to this dealership. Another thing, if you do the financing with the company, calculate the final total cost based on the monthly payment in the contract. In my case, the final cost did not match with the purchase price, it was four hundred dollars more. Fortunately I caught this and corrected it immediately. I learned a lesson from this experience.

a new toyota buyer

Jun 20, 2016

I just purchased a Toyota Camry last month. Since I already shopped around the area I knew exactly what I wanted and what price that I would've liked to pay for it. So I went to the dealership and picked a new car by its color. Then we started the long process to negotiate the out of door price. Finally at almost 10:00pm in the evening, I was out of the door without the deal. They called me back and agreed the price. I was tired but happily signed the contract. Until the next day, I found out that the "new" car I supposed to buy is a dealership demo car with 4500 miles on it. Since I have signed the contract without paying attention to this fact, they asked for $500 more if I want to make the exchange. Throughout the whole process when we talked about the price, no one there disclosed the fact that the car is a demo used car. It sits among all the new cars without any sign or notes on it. So be very careful when you go to this dealership. Another thing, if you do the financing with the company, calculate the final total cost based on the monthly payment in the contract. In my case, the final cost did not match with the purchase price, it was four hundred dollars more. Fortunately I caught this and corrected it immediately. I learned a lesson from this experience.

dd

Jun 18, 2016

Michele Drake did a fantastic job. I explained my problem, she listened and was able to resolve my issue. Have dealt with Michele in the past and she is a true professional.

John Rodgers

Jun 18, 2016

Our salesman, TYLER BAILEY gave us his full attention in selling us a 2016 Rav4. He also showed us the newer Sienna xle Van (we traded in our 2008 Sienna for this new car we did purchase.) He was very helpful and very knowledgeable about each car. He even dropped off an extra key to us so we didn't have to drive back to dealership to get it. We have dealt with this dealership since purchasing our 2008 Sienna Van with this dealership. Have used your service (oil changes, etc) and was very pleased with with the service department. Enjoyed our experience purchasing our new car also.

Iris Espinoza

Jun 16, 2016

Daniel Delgado helped me get my oil changed. It was fast and everyone was so kind. I enjoyed my visit . Thank you Daniel Delgado and Lakeland Toyota for your service.

DianeG-37

Jun 16, 2016

In searching your website for a car, I found one in particular that interested me. I sent a message to your Internet Sales staff, which was promptly answered by Daniele Blavio. We then talked on the phone and scheduled a meeting. I found Daniele to be a very attentive and thorough Salesperson. He asked all the appropriate questions as to my likes/dislikes and my budget constraints. At no time did I feel pressured to make a quick decision. Before I "signed on the dotted line," he made sure I was totally satisfied and happy with my decision to purchase the Infiniti G-37. I am also impressed with his follow-up after the sale via emails and phone calls. I truly appreciate Daniele's patience and assistance during the entire transaction. I love this car!

Mike

Jun 15, 2016

Victoria Jimenez provided excellent customer service, great attention. If you need a great customer service, I would recommend Ms. Jimenez as your Customer Service. Keep up the good work.

Pleasecustomer1M

Jun 15, 2016

I am amazed at the excellence in service and how well they treat their customers. Lakeland Toyota and Paul Simmons are the best. I'm definitely glad I purchased my vehicle there and brought it for maintenance service as well, even when it is a little far for me. Thank you, Paul. I will be coming back!

William R.

Jun 5, 2016

If your getting your car serviced I would recommend Michele Drake.She is great at keeping you updated and you can trust that she will not try to sell you on unnecessary work.My Prius now has 335,000 miles on it and I will only take it to be serviced when Michele is working.

Diane58

Jun 3, 2016

I had recently purchased a used 2012 Infiniti G37 sedan and was offered the courtesy detailing. When I drove in to the Service area, I was promptly greeted and signed in with Joseph Hood, Service Advisor. He advised the detailing would take approximately two hours. Even though the work actually took three hours, it was definitely worth the wait. The car was immaculate inside and out...detailed to perfection -- showroom quality!

Nancy I

Jun 2, 2016

Victoria Jimenez made my experience at Lakeland Toyota very pleasant. She is truly an asset and extended above and beyond service. I appreciated her assistance and her wonderful attitude. Thank you Victoria!!

Sandy

Jun 2, 2016

My service rep, Jared Pacheco was excellent. Polite, informative from time I arrived.

Michael

Jun 1, 2016

I visited Lakeland Toyota to have some re-call work done, they say, on the engine, and on the passenger side air back of my pretty red, with spoiler and "Protect Wild Dolphins" license plate 2005 Toyota Corolla with only 42 thousand miles on it. While waiting I was assigned a bilingual seller named Al Salas apparently to try convince me to get a new 2016 Corolla or better yet a Prius yet, to his surprise, I told him I was interested in getting an 100% electric car. The thing is that Nissan Leaf and other electric vehicles on the market are not really worth the money, or any money for that matter so I was shopping around for an electric one. I told Mr. Salas that I was interested in buying Tesla Motors Model Three, actually I have already deposited $1000 to separate one, so I could not buy any Toyota as reliable as they are. Yet I had a good time there talking to people in both English and Spanish and I would like to say that Mr. Chris Rodriguez, a professional in customer service, and Mr Salas are both superb when it comes to do a good job at selling Toyota cars.

wejakes

Jun 1, 2016

My appointment was handled with courtesy and respect for my time. The service advisor, Paul Simmons was genuinely pleasant and reassuring that what was to be performed by way of maintenance would be done professionally and efficiently. He offered his availability any time during my waiting period. He is friendly and likeable.

Martin Hernandez

May 28, 2016

At lakeland Toyota service is excellent they service my car on sat. 5-21-16 I was in and out of there in no time thanks to Joseph hood he help me a lot see you next time.

Myerv15

May 26, 2016

I have an older model vehicle that is nearing replacement and multiple services have been schedule. I have scheduled service with Michelle Drake on numerous occasions and have never been disappointed. She's kind, respectful and demonstrates an exceptional level of customer service. She exemplifies all elements of customer service to include trust, honesty and consideration.

carter12

May 26, 2016

I come from two counties away to do business with Lakeland Toyota. I find it to be well worth the trip. Paul Simmons was my service rep. on my last service appointment. He took a lot of time to help me with information on my extended service agreement. He also explained everything that was done to my car. Toyota is currently making a quality product and Lakeland Toyota represents and markets the product better than most dealerships.

Rick

May 22, 2016

Chris is my service rep. He goes the extra mile to provide superior service. We just moved to Lakeland, and I have gained a great deal of trust in Lakeland Toyota's service capabilities. I've had an oil change, new tires (they matched the price of a competitor who had a very good price), new brakes, wash and wax, and headlight cleaning on my 2010 Lexus RX350. They do a better job than the Lexus dealer in our previous home.

Pete53

May 18, 2016

I did get my car in the morning early and Daniel Delgado take care of me , very good service and fast since I was driving to Ft Myers after the service . Daniel let me know as soon as my car ready .You had a very outstanding service rep and this will make me come back for all the repairs and services I will need in me car.

Alfredo Rubin

May 13, 2016

Mr. Michael Melendez did a great job in assisting us have our car serviced for the 1 year schedule. Very professional, accommodating, and knows well his job.

Roger

May 13, 2016

James was very helpful , accommodating ,professional and thorough in explaining things needed and reliable and let us also know what's needed . He fixed what's to be fixed and explained well what needs to be done .Also asked what else we need help with and if we're satisfied with his work . Also he's honest and to the point in explaining things for our safety.f

Car shopperi

May 12, 2016

You get a good price quote. Then $2600 reconditioning fee is added. That's in addition to a $688 dealer fee. We've been to a lot of dealers since we were rear ended. Some pretty bad ones; none this bad

KMalerich

May 9, 2016

I took my daughter's Corolla in for the airbag recall. It was going into storage the next day for the summer and we were going back to Colorado the day after that. They said it would be 3-4 weeks for the parts to come in due to the high demand but couldn't hold the parts for 3 months due to the timeline. Paul Simmons conferred with the service manager and they decided that due to my circumstances they would put me in for the repair today. They completed the service and had me out in about an hour. Can't ask for more than that. Much appreciated.

Robert E. Nevers

May 7, 2016

On Wednesday , May 4th ,2016, I had my 6 month check up on my 2016 Toyato Corolla. My service person was Michele Drake . She was very pleasant to work with . She has been my service person for the past few years . I enjoy working with her. She is 100 percent . Robert E. Nevers.

Glenna Pickett

May 5, 2016

Michele Drake was very helpful and very polite. She is an asset to your business Always a pleasure to do business with her.

B Reynolds

May 3, 2016

Paul Simmons was empathetic to my concerns and worked hard to get the job done.

Jaybo1

May 3, 2016

I called Lakeland Toyota to get a date for routine service, and Daniel Delgado got me a quick appointment. I used to hate taking my car in for service, but Lakeland Toyota has a smooth and efficient process. Daniel was a great service representative, and I appreciate dealing with someone who obviously enjoys their job and wants to please the customer.

krushing56

May 2, 2016

I bought three cars from this company on over the past two years. It was only because of their outstanding service reps. The first one I had left the company. I asked the next rep if they were going to treat me as well as the last one. She said, I'm going to take great care of you and give you outstanding service...and she has. Her name is Michele Drake. Every time I have to visit, she greets me by name name and makes sure I am happy with the service I received. If there's a problem (like a greasy hand mark on the seat or armrest) she has someone on it right away. For me, customer service and confidence in the work is the name of the game. Michele Drake has exceeded my expectations. Ken+

John Boback

May 1, 2016

I took my Tacoma for new tires which was an amazing deal!!! Daniel Delgado was very professional,courteous and friendly. He treated me with respect and made sure that my experience at your dealership was one in which I will want to return....and I will!!! He made sure that the tires were installed in a timely manner but also had them clean the truck. I couldn't believe how clean my truck was when I picked it up. Thank you Lakeland Toyota Oh and by the way. Cleaning a vehicle after a service is a HUGE plus to many people. I know it was to me Thank you

Kathy015

May 1, 2016

I've enjoyed exceptional service at Lakeland Toyota from my initial visit and purchase of my 2013 Corolla; thank you Darrin Allison, to my most recent service on 4/21/16. Three years of above excellent satisfaction, thank you Paul Simmons for your time and help with the decision of my tire purchase. Looking forward to my next visit. ??

A Palen

Apr 30, 2016

Joseph Hood was my service advisor, he was very friendly and helpful. I was looking for tires and he helped me choose ones that were just right for me. I am very pleased with them and will do service business with them in the future.

Roxann

Apr 30, 2016

I have completely serviced my 2007 Toyota Camry XLE with Lakeland Toyota for two main reasons: Toyota parts and knowledge of the service tech and the honesty of the service techs and Ryan, my service advisor. On several occasions, I have made a service appointment, thinking this or that was wrong with the car, but once Lakeland Toyota inspected it, they would inform me it wasn't a major repair, only minor, saving me hundreds of dollars. Since I do not know the mechanical insides of a car, they could have taken advantage of my lack of knowledge, which many auto repair shops do, but because of their honesty, I have always felt comfortable repairing what they deemed necessary. Lakeland Toyota personnel are always friendly and helpful. Go there for your car repairs, you won't be sorry!!

gasman123

Apr 30, 2016

I sent an e mail to Lakeland Toyota and within an hour Darrin Allison called me. He took my information over the phone what I was looking for and what I was willing to pay ect.He called a couple days later told me over the phone what my payments would be on my new corolla .I set an appt to test drive it. I did not feel pressured to buy it was a great experience. I highly recommend Darrin Allison and I will be using Lakeland Toyota for as long as I live in Florida.

Shawn Butler

Apr 30, 2016

Always get the best service from Michelle Drake. i have been a loyal customer for years and I trust the recommendations that are presented to me.

camryguy

Apr 29, 2016

Excellent service. Chris Rodriguez is the best and he raises the bar for all service advisers. Will definitely return. Service has always been the best.

Ernie

Apr 28, 2016

All of my service experiences when dealing with Chris Rodriguez have been extremely pleasant. He knows that I do some of my own repairs and never pressures me to do otherwise.

cathy.l

Apr 28, 2016

I took my Rav-4 to Lakeland Toyota to have a safety recall completed. The service rep, James Green II was very polite and the repairs didn't take long at all. Overall, a great experience!

Chris Rodriguez

Apr 21, 2016

Chris was very helpful. Kept me informed and got my car back to me on time. Good job.

toyota

Apr 15, 2016

My service Rep Chris Rodriquez is awesome. He treats his customer with lots of respect & professionalism. He seems to be an asset to this company.

cWilson

Apr 14, 2016

Excellent service, Michelle Drake was very good with assisting me with my car needs.

Hector Ramirez

Apr 13, 2016

I had horrible experiences buying a new car in the past ,but all that changed when we bought our new 2016 Toyota Highlander and our salesperson was James Rosier ,one of the best salesperson's I've ever dealt with, also the finance manager was great, everybody was friendly, no pressure at all, very ,very laid back atmosphere, best prices in area, no hassle at all. And if you are looking for top notch service, and best prices, you need to hurry up and get your car, since they are a very high volume dealer. And to all those future customer's that are" grinders" and try to beat the car salesperson on the price on a new car, don't even bother since they have high sales volume and they have the best prices, guarantee!! that's my personal opinion. Thanks again Lakeland Toyota James Rosier and all the great team .Looking forward to do business in the near future.

Cathy

Apr 6, 2016

I took my RAV4 in for the 5000 mile maintenance. Daniel Delgado was very friendly and courteous. he explained to me what they were going to do and the whole process was done in a timely manner. Thank you for the exceptional customer service you provided.

ET

Apr 3, 2016

Christopher Rodriguez is fantastic at every phase! He returns my call promptly, gets me in when it's convenient for me, familiarized himself with my car and its history, listens to me, answers questions, explains at my level, tells me if something can wait until next time or if it is an area of concern or not, does what he says he will, when he says he will, and follows up. I hope they keep him for a long time. I've had several great service people over the years who have left and one not so great who is still there. I've been fortunate to find another good service person I can trust and connect with each time they lose one, but I'd rather just keep the great ones! I'm marking customer service as excellent, but it keeps changing to 4 stars...deserves 5.

G.R. Jessee

Apr 3, 2016

I want to commend my Service Rep - Michele Drake - for providing me with outstanding Customer Service. She was courteous, knowledgeable and efficient. When the service on my vehicle - a Rav 4 - was complete, she reviewed the service order with me and made recommendations. Three of my tires needed to be replaced and she alerted me to the fact the dealership would price-match any other tire company. It was this type of business acumen about the dealership which was instrumental in my decision to purchase the tires through the Lakeland Toyota dealership. Ms Drake is definitely an asset to this company and I highly recommend her!

S. Stewart

Apr 2, 2016

My service rep is Michele Drake & there's nothing that I've ever presented to her that she can't find a way of helping me out. She makes sure everything is convenient for me and I have never been disappointed with anything that she handles for me. I truly feel completely comfortable with anything she tells me my car needs because I have that much confidence in her abilities and knowledge. She has always gone out of her way to make me happy with the service. They do a great job always at Lakeland Toyota. I would certainly recommend them to anyone.

abelatio

Apr 1, 2016

My service representative,,Daniel Delgado was very friendly and professional getting the paperwork signed and my vehicle in the process. 45 minutes to an hour later the service was completed and Daniel had me on my way. Just another satisfactory trip to the Lakeland, Congratulation to Toyota for has this gentleman.

Toyota Family

Mar 28, 2016

I arrived at Lakeland Toyota about ten minutes early for my 9:00 appointment for the 40000 mile service on our 2013 Highlander Limited. I was greeted promptly and directed to my service rep, Ryan Joslin. Ryan was very friendly and professional getting the paperwork signed and my vehicle in the process. 45 minutes to an hour later the service was completed and Ryan had me on my way. Just another satisfactory trip to the Lakeland Toyota service department. My wife and I have purchased five vehicles from Lakeland Toyota, and haven't been disappointed to date. Thanks again Ryan for your attention and efficiency in getting my Highlander serviced properly and promptly.

kmwilliams1027

Mar 28, 2016

I cannot speak on behalf of the service department - only the sales. My husband and I are very thorough car shoppers. We like to ensure that we have seen it all and have covered all bases. The first time we went to Lakeland Toyota we were helped by James and Manny Torres. We weren't offered prices that met our budget so we left. No big deal. Did some more shopping. A couple weeks later we checked out Nissan Jenkins and were given a price that was just slightly above our price range. We had to be walk away because of it. We knew, however, that if we wanted to go back the offer still stood. We decided to make a trip back to Lakeland Toyota to visit Manny again because he was so adamant about us coming back to see him if we wanted to look again. When we asked for him he was very short with us. It was clear he was annoyed. I guess because my husband and I aren't the ones to give into any deal they make. Manny then implied that we were lying about the previous numbers that were offer the couple weeks before. We explained to him that we were made a great offer at Nissan but we were really interested in getting a Toyota. He smirked and encouraged us to go ahead and take that offer since it was so great. I don't think he realized that it wasn't a game for us. He lost out on a purchase from us that day and any day in the future. I should have listened when a friend warned me of a simile situation. If you are the type of buyer to take the first offer made then they will LOVE you. But save yourself time... they don't like people who know their budget and want to stick to it.

Burly Gompton

Mar 27, 2016

I just had the most fantastic oil change of my life. I arrived ahead of time, was met by 4 or 5 representatives, who summoned my service rep. He came out to meet me and get the process started. Did I say process? It was more like a dream as he ushered me into the inner sanctum of the service reps, gave me his pen to sign in three places, and told me to make myself comfortable for about an hour. And comfortable it was, the cushy leather seats in the spacious waiting area with big screen TVs,, music, and all kinds of sights and sounds to entertain me. Well, that didn't last long, because I took myself out to the showroom to sneak a peek at the new Priuses... Prii....more than one Prius, OK? I saw the perky new Prius C, the radical Prius Prius, and finally the Prius V. The V was the only one that didn't have the steering wheel screwed up with the design change where they have now put a 5 inch wide center spoke at the bottom of the wheel, so that I can't rest my hand at the center bottom while driving long distances. Well, no sooner did I pick up some brochures than they announced my name on the speakers that my car was ready. I zipped over to the service desk, signed in three places, and gave up my credit card. Totally painless and pleasurable oil change at Lakeland Toyota. Can't wait until it's time to bring my OTHER PRIUS in for a fantastic oil change and fill out two more surveys about my experience.

Kelly K.

Mar 21, 2016

Great new facility, better customer service. I live in the Tampa area and drive out to Lakeland because they are better than the ones near me.

Vaughndiesel

Mar 19, 2016

Joe Hood was a great help and got me in and out for my oil change and brake inspection. Thanks again for helping me out with no notice Mr. Hood.

fergy123atjuno.com

Mar 19, 2016

Have yet to have a bad experience at this service department, I always get good service but found Joe Hood to be exceptional on my last visit, saved me both time and money due to his experience and knowledge..Great Job Joe!!

KarenK

Mar 16, 2016

Michele Drake has been my service contact for several years! She is the best. She takes time to know me personally....even remembers who I am when she sees me. I have always found her to be truthful, helpful and genuine. I am a very happy Toyota customer....my Rav 4 will be 10 years old with 125,000 miles on it. I am NOT getting rid of it anytime soon!

cperry41

Mar 11, 2016

I have never been more impressed with a dealership as I have with Lakeland Toyota. I feel as I have joined a special club. Each step from walking into the dealership to shop to having my new car serviced has been wonderful. I highly recommend this dealer above all the others.Charlene & Herb

skanalley

Mar 10, 2016

We purchased our truck several years ago from Lakeland Toyota. We were pleased with the service then and we are now. Have been back to Toyota on average of twice a year for the last six years. Have always been very pleased with the service, friendliness and the great job they have done in providing care for our vehicle.

wturner13

Mar 6, 2016

Daniel Delgado was my representative on my 55000 mile check up. I was in and out in record time, My car was ready and no damage to it in less time then ever. Thanks for giving me my afternoon back!

Del

Mar 5, 2016

Daniel Delgado was friendly and professional, he even walked me to my vehicle after service was completed. I was disappointed that my vehicle wasn't washed and vacuumed, I had seen an ad on a bench at a bus stop the day before that promised a wash and vacuum with every service. Don't make promises that aren't kept.

Teri

Mar 3, 2016

I would like to thank James Greene & the service department for great & speedy service. James went out of his way to make my service experience excellent. I will be back & let others know that you can depend on Lakeland Toyota

Rhyseee

Mar 3, 2016

James Green is my regular service advisor and he has always given my top notch service.

Jones

Mar 2, 2016

Great service every time I go. Very friendly people!

ctrydanceguy

Mar 2, 2016

Have always had the best service not only with repairs done right but w/my service rep-Michele Drake always keeping her customers best interests first-

LBaker1

Mar 1, 2016

Quick, courteous and informative. I really appreciate the service provided by Jared Pacheco. My time was limited and they got me in and out within an hour.

Winnifred C.

Feb 29, 2016

I am a regular costumer since 2004. I travel 16 miles to this dealership and will continue to do so. The costumer service is excellent, the workers are very friendly and treats one with respect. Chris Rodriquez is a real people person. He endeavors to provide excellent service at all times. He never tries to short change me. I am very thankful to have him a Service Representative. He knows how to provide service, excellent Human relations exhibited at all times.

Avalon Fan

Feb 27, 2016

Brought my new 2015 Avalon in for its first service. Joseph Hood was the tech who took care of me. He was pleasent, courteous and suggested ways to get the most value from my new car warranty. Too bad Imcannot say the same for your body shop!

PJ3

Feb 27, 2016

I found the gentleman I dealt with to be extremely polite and professional. Plus the service was efficient - got me in and out within 45 minutes for oil change and tire rotation plus safety inspection. Lobby is comfortable and spacious. Well worth the short drive there.

Milo1051

Feb 26, 2016

Daniele Blavio,Quick, courteous , and informative. Respectful of my time and really appreciate his professionalism what more can I ask for!Way to go team Toyota!Terry HarwellLoyal Customer

andenhow

Feb 19, 2016

Daniel Delgado was very pleasant. He did an excellent job explaining what my Camry needed and what it would cost to repair. Continue to have good employees like this. The waiting area was nice and big. Keep up the good work!

Dick Pitman

Feb 19, 2016

Ryan Joslin was most helpful in getting our van serviced He was very knowledgeable with answering our many questions. We would like to request Ryan each time we need service.

Terry Harwell

Feb 18, 2016

Daniel Delgaldo was my rep and he had me in and out in no time and was very informative and professional! Terry Harwell

scking2

Feb 17, 2016

Ms. Michele Drake always take good care of me. She is the only one I would go to for services. Ms. Drake is friendly, caring and courteous. She has always shown excellent professional during my visits. When she talk to you she give you eye to eye contact which means she is listening and will assist you in any way she can. Thanks Lakeland Toyota for employing an outstanding worker!!!!!

Dale1943

Feb 17, 2016

Comfortable waiting area, peoples very courteous and friendly. Explained everything that needed to be done to our 2013 Avalon and the work was performed in a timely manner. I recommend Lakeland Toyota.

Virginialady

Feb 15, 2016

Excellent service, on time service and the help of James Green was so helpful during the process. Thanks.

Chiquita Wallace

Feb 9, 2016

I am always satisfied with the service at Lakeland Toyota.No complaints here.Keep up the Good work at Lakeland Toyota You rock James Green II

Jilla m

Feb 4, 2016

I purchased my last 2 cars from Lakeland Toyota and being using the service department for last 20 years and I can tell you that only couple of service associate deserve a good review and Mr. Daniel Delgado is one of them.He is nice to his customers treat them with respect and always look out for them. I personally really appreciate him and I hope the service department management realize what kind of emplyee they have and make sure keep him happy that he could continue taking care of his customers

JonB

Feb 4, 2016

I came in for tires and the service was perfect. The customer service was spot on and I got a loaner car making it easy to continue on with my daily activities while my car got fixed.

Holly s Mercedes buyer

Jan 29, 2016

This review is in reference to a problem that was immediately corrected by ROB S., General Manager at Lakeland Toyota. What an angel ! We called in reference to a situation we encountered when attempting to purchase a car that numerous sales people promised to locate the car, make sure it was still there, and call us back, but no one ever did. In one last ditch effort we left a message for the GM, and it was night time when we spoke to Rob. I thought for sure, we would not get our problem solved...and certainly not at that time! Rob located the car we were looking for (which we didn't think existed prior to that point). He said it would be ready and waiting for our arrival, at our convenience! We didn't think anybody could or would do that. What he said he was going to do...he did! I worked in the auto industry and believe me, you don't expect that kind of yeoman like action in a dealership. THANK YOU ROB! Holly and Nelson

Mercedes buyer

Jan 29, 2016

I WANT TO THANK THE GENERAL MANAGER, ROB S. FOR THE MOST EXCELLENT CAR BUYING EXPERIENCE, GENUINE CONCERN, AND OUTSTANDING ABILITY TO MAKE CUSTOMERS HAPPY! I WILL DEFINATELY REFER FAMILY AND FRIENDS TO THIS DEALERSHIP BECAUSE OF MY EXPERIENCE!

Sandra De Romana

Jan 27, 2016

I had to leave my car due to a recall. It took longer than i expected but i was given a rental so it didnt affect me, James green was my service advisor and he was nice.

Donna Crane

Jan 26, 2016

James Green was my service attended and did a great job. He was friendly and efficient.

Avalon Owner

Jan 26, 2016

My service adviser, Joe Hood could not have been more professional and friendly for our 25000 mile maintenance. He thoroughly explained the services to be performed and after analyzing our service history, made recommendations of additional services that may be needed. One can easily see he has a customer service orientation in his interactions.

Henry Stevens

Jan 25, 2016

Brought my car to get an oil chage. The Service manager who handled my request was Michele Drake. She is always friendly when it comes to providing customer service. She ask the right questions to make sure that you are aware of all the options available to you as a customer. She is very knowlegeable and takes her time to listen to me as a customer.

telle

Jan 25, 2016

my husband and i walked in and our car was thoroughly checked. even without an appointment we were still accommodated. paul simmons who attended to us gave us the best options and prices for everything. we even checked around to make sure the price was reasonable. it was even better. thanks again paul!

Solomon Reed

Jan 22, 2016

Ryan Joslin is a great service representatives. All our needs were taken care of in a professional manner

Sara

Jan 14, 2016

I've been a customer at Lakeland Toyota for a few years and I've always had an excellent experience. James Green II was very professional and courteous to me at my recent vist this past weekend (even though I was late!) excellent service. :)

E Sweeney

Jan 13, 2016

Joseph Hood made our repair appointment easy. We received tremendous customer service. Mr Hood was courteous, patient and very knowledgable.

JK

Jan 12, 2016

I have a hectic schedule and Lakeland Toyota has always been accomandating with scheduling service appointments. Chris Rodriguez has been helpful and keeps me informed on services that my Venza needs. For the past 6 years regular maintenance is all that has been required. Toyota is a great car, Lakeland Toyota is a great car dealer and Chris Rodriguez has bee a wonderful service advisor.

Barbara, Plant City

Jan 11, 2016

Michele Drake was Service Rep. She has always been very friendly and professional. Has answered any questions and informed me of any problems. Always ask for her whenever my Rav4 needs servicing.

Canadian snowbird

Jan 10, 2016

Daniel Delgado was great! Shortly after arriving in town the check engine light came on. I went directly to Lakeland Toyota where we always have our oil changed before we head back north in the spring. The car was assessed that afternoon, I was provided with a loaner and our Lexus was repaired and returned to us when promised looking better than it did when we took it in! Thanks Daniel and his coworkers at Lakeland Toyota !

John2016

Jan 9, 2016

I have a Ford but Michelle Drake helps me take great care of my car. I recommend having your car serviced here no matter what manufacturer it is.

Herm65

Jan 9, 2016

Even though I now live in Highlands, NC, whenever I am back home in Lakeland, I try to schedule my service needs at Lakeland Toyota. My recent experience with Paul Simmons was no exception. Everything was done professionally and in a timely manner. Thanks for a great job.

M.J. Donald

Jan 8, 2016

We purchased our Scion xB at Lakeland Toyota in 2008 and have it serviced there ever since. The service has always been on time and reasonably priced. My service advisor, Ryan Joslin, did a great job in a receiving and having my vehicle serviced expeditiously. I was in and out in 40 minutes!

toyota123

Jan 7, 2016

service manager chris rodriguez provide excellent service he took care of the problems that i had and provider a loaner car to use until my car was fixed. the car was ready when he said it would be. great service thanks

Andres millan

Jan 4, 2016

excellent !!!! The fast and great customer service provide by Paul Simmons Make a great experience special during the busy holidays time. Thanks tor your professionalism . Andres M. Okc.

D & D

Jan 2, 2016

We are very pleased with the service and especially with Daniel Delgado. He is very knowledgeable and courteous. He explained in detail the problem and answered all questions. Lakeland Toyota is the place we will go to for service and a New Auto..

Jim

Jan 1, 2016

Michelle Drake is the person who takes care all of my service needs. She is outstanding !

Tacoma Owner

Dec 31, 2015

Joe Hood was very personable and displayed a positive and upbeat attitude. He was probably one of the best service representatives at a car dealership that I have dealt with in a long time. I would recommend Joe to my friends and will be asking for him in the future. The repairs were completed in a timely manner and to my satisfaction. Joe communicated well and was very helpful.

patty2015

Dec 30, 2015

I found a service advisor, Chris Rodrigues, who really understands my needs. The service/sales manager Mike Melendez is outstanding!! Although, I just took my used vehicle in for a basic oil change, they understood my needs, and didn't try to rip me off with mechanical lies, nor try to upsell me on anything, which fits me perfectly.I get confirmation right away after reserving my appointment from Chris. One issue I had was with a sales woman who phoned us, belittled us for driving the vehicle we do, and tried to sell us a car!!! Mike Melendez took care of that issue right away, and made me feel like family, and that was awesome!

Susan H.

Dec 29, 2015

Wasn't planning on getting my car serviced. Stopped in on short notice. They got me right in. Charlie Tarre was extremely helpful. I don't live in Lakeland but I know when I'm on the road and if I need assistance they will be there.

terryrmann

Dec 28, 2015

Ryan Joslin did a great job of managing our service appointment. Thank you for always being consistent in your high levels of service at Lakeland Toyota.

Pat

Dec 25, 2015

The service was quick and painless. Charles Tar was excellent again. This is the second time we have been with him, and we actually requested him.

Lori B.

Dec 21, 2015

I always get my Scion Serviced at Toyota of Lakeland and deal only with Michele Law-Drake. She is an awesome Service Representative and very easy to deal with. She's the only reason why I have purchased my cars from Lakeland Toyota and have them serviced there.

Robert Ruppert

Dec 20, 2015

Paul Simmons was excellent in servicing and everything!

Elliott Conner

Dec 19, 2015

Mr. Joe Hood was very proficient in his performance as your service representative.

Roy

Dec 18, 2015

For my recall service appointment my service representative, Daniel Delgado, was courteous, prompt, and knowledgeable of the required service. His explanation was clear and accurate. The service was performed within the estimated time he provided. On delivery of the vehicle after the service, he explained had been done and checked to make sure my vehicle was returned with all service items removed. Thank you, Daniel, for your outstanding service.

Brittany Stinson

Dec 17, 2015

I would like to take a moment to recognize Mrs. Rita Garrison at Lakeland Toyota. She was the sweetest and most caring car sales person I have ever dealt with before.. At first I could not find a vehicle that I really liked. I came to Toyota 5 times and the entire time Mrs. Rita was searching for me. She finally found the one for me! I am so happy and I love my Rav4! If you are looking for a great deal and a great person to do service with please contact Mrs. Rita Garrison!!

Rich M.

Dec 16, 2015

Had 10K service performed at Lakeland Toyota. James Green was my service provider, he did an excellent job. I was in and out in one hour. A smooth operation.

Jimmie White

Dec 15, 2015

I've been dealing with Lakeland Toyota for a long time. Every time I call or just stop buy for service or a repair my matter is dealt with immediately! When I purchased my 2015 Camry the salesman that handled my case was extremely informative and very professional, I would highly recommend Lakeland Toyota! When it's time to get my vehicle serviced I always deal with Daniel Delgado, a very polite and informative individual as well! Thank you for all of your help!

Brian.inpc

Dec 12, 2015

I have a 2014 Tundra, and I've experienced electrical problems with the automatic door locks. Lakeland Toyota has handled the issue, each time working to ensure the problem was corrected to my satisfaction. Thank you, Lakeland Toyota and Michelle Drake!

Lois18

Dec 11, 2015

Darrin Allison, our salesman, was very helpful and knowledgeable. The deal couldn't be beat. The new customer dinner was informative as we got to meet the service manager and the lead mechanic. I would recommend buying from this dealership.

Romanspapa

Dec 10, 2015

Thank you James Green for your fast and efficient service write up and service. It was a pleasure working with you as you got my service very quickly and you got me in and out in less than a hour.

Jman

Dec 10, 2015

I visited Lakeland Toyota to have my car serviced and I was amazed by how fast Mr. Paul Simmons was able to get me in and out the dealership. I had a pleasant experience and I will return to Lakeland Toyota for sure to get my next service done.

dmhorvath

Dec 8, 2015

I visited Lakeland Toyota for the first 5,000 mile service on my new Toyota Camry. Did I mention this service was free! I was very happy with the speed the service was completed and the care that was taken with my care. Joe Hood was very friendly and answered all my questions. I will definently be back and look forward to working with Joe again.

Charles

Dec 7, 2015

I was told that the repair would take 2 hours .The job was completed in 45 minutes.That is outstanding service,in my book. Thanks.

Deezee

Dec 4, 2015

Daniel Delgado was our service adviser He was excellent The work was completely done and in a very short visit

cowboysfan

Dec 3, 2015

Thank you Paul Simmons for taking great care on the tire repairs for our Sequoia. We appreciate the professionalism and courtesy shown to us. Thanks again!

gonavy

Dec 3, 2015

For a high volume dealership it was a pleasure to receive such thorough and friendly service in buying a new truck. I got the truck I wanted at a fair price and a fair trade-in value. Dan Blavio was very informative about all the systems in the vehicle and took the extra time in his busy schedule to ensure a thorough briefing on them. Thanks Dan. The whole process from test drive to finance to out the door was relatively fast and yet very low key. A comfortable experience all the way around. I would buy here again.

Jack Grenfell

Nov 26, 2015

The same great service I have learned to expect from Michele Drake. If their are any problem Michele take care of them for me. Make my visits to the dealer a pleasure

jackls

Nov 25, 2015

professional and courteous, joe hood was my service rep and was outstanding

mario3672

Nov 24, 2015

Mr.simmon thank you for one on one service will defitnitly be back and look forward to many more oil changes THANKS you guys rock!!

KDC

Nov 13, 2015

We bought our prius at lakeland toyota 3 years ago. The buying experience was excellent without the typical "games". We have all servicing done at the dealership,Michelle Drake is the service personnel that arranges all service for us. She is wonderful ( especially as I usually go in without my husband) and lets me know what "needs" to be done and what is "recommended" and tells me upfront how much it will cost. Also the only time I've waited more than 30 minutes was when I had 4 new tires put on, and that was only an hour. That's awesome when you have small children with you!

Jorge

Nov 12, 2015

My Camry needed general maintenance, I didn't have an appointment and all slots were full. Mr Ryan Joslin assured me that it was not a problem.. I was in and out in 45 minutes. Thank you Ryan. Great customer service.

Rick Rentfro

Nov 12, 2015

Deal with the red team. Mike Walker. Always get excellent service when we bring our ford vehicles in for service.

BeateC

Apr 12, 2015

I was apprehensive about going to this dealer because of the numerous bad reviews. Ok folks so here goes. They came through, that's just the bottom line. I saved a ton of money by going to Lakeland Toyota. Had it not been for Chris one of the sales managers not giving up on the deal by calling me again to address my numbers, taking the time to hear my concerns, there would have been no deal. In all do honesty folks, I was asking for a lot and the Tacoma 4x4 Off Road is sitting in my driveway now. Would I do business with them again, yes I would, because they did go the extra mile for me. Chris a new sales manager there was what this dealership needed because he is making the changes to develop report with the customers. Folks just go ask for Chris and Ravi (salesman) and you're not going to get pressured. They will try their best to meet your needs. The finance manager (John B) was very professional. No pressure at all and no tricks folks. He politely waited for me to rush the loan with my bank. Ask for John B.Vehicle was cleaned and looked great when it was presented for my final walk through.

Plant City

Nov 13, 2014

I will not recommand this dealership. Rude and unprofessional manager.

SAgre1964

Sep 28, 2014

I found exactly what I was looking for and drove it home three hours later.

dboink

Sep 21, 2014

A lot of dealerships are guilty of this tactic however I've never experienced such outlandish stories. They even tried to get me to believe that they sold a one year old Avalon for $1,700. This always makes me walk away from deals and I will tell at least a hundred people to avoid them like the plague. They finally honored the advertised price but wanted to drop my trade some $4,000 on a very similar car that we couldn't agree on just a week earlier. I must have been desperate for a Toyota to go back a second time. My advise to the good ole boys at Lakeland Toyota..."quit disrespecting your customers and be honest; your clientele is not the big to choose from and eventually word gets around that folks are dealing with stereotypical car salesmen...besides, Toyota's ain't all that and a bag of chips." Keep looking around Lakeland...there's another dealership just down the road a mile or so called Jenkins where the cars are awesome and the sales team is honest, friendly, and caring. I think I've found my new home for cars...but it won't be ever at Lakeland Toyota.

GDH ex potential customer

May 2, 2014

A couple of weeks ago I inquired about the square feet of the cargo area of a 2012 Ford focus SEL that was on the lot of their business. All it would have required was to have someone go out w/ a tape measure to get the dimensions. My reply to this was that they weren't able to get that for me, that I should contact the Ford Motor Co. web site to find out the Info I asked for. I needed the info to determine whether it was long enough to sleep in the cargo area should I want to go on a camping trip w/ that make & model of vehicle. I'm about 5' 10" tall so would like the cargo area to be 6' long from the tail gate to the front seats w/ the back seats folded down. I guess if I went there with the idea of purchasing the said vehicle they might of made the effort then.GDH

stucur

Apr 24, 2014

I would give them a zero star rating. Their parts are way over priced. They are as bunch of thieves. I have found this on numerous occasions. I they are a bunch of thieves. They were charging $32 for the same part that Toyota of Winter Haven wanted $22 for. I dont even know why I even bother calling them. Each time I end up going to Toyota of Winter Haven. Its farther to drive but I trust that they won't rip me off!

Nicole Tampa

Apr 22, 2014

Purchased via internet sales dept...and couldn't have asked for a better experience. Maurice was knowledgeable, accommodating and always went above and beyond to get what i requested as he efficiently completed the sale. I was there alone with my older child, and Maurice even checked on her a few times in the TV room while i was in Finance office. The service/facility is new, "green", clean and very efficient.

vanessa aguilar

Feb 17, 2014

I WAS AT THE DEALER THOS SUNDAY 02/16/2014 AND WAS HELPED BY CHRIS AVILA AND HIS MANAGER JAY (HOLLYWOOD), THEY WERE GREAT ,EVEN THOUGH WE NEGOTIATED FOR A WHILE ,AT THE END WE CAME TO AN MUTUAL AGREEMENT ON THE PRICE ON THE VEHICLE THAT WE WANTED,. ... i WOULD RECOMEND THIS DEALER TO ANY BODY , ALL THE GUYS WERE GREAT(GABE,JAY AND CHRIS)

ken rushing

Jan 24, 2014

got me the exact deal I was looking for . . . . . . . . . . . . . . . . . . . .

swrober

Dec 23, 2013

GREAT! Great Service, Excellent salesman in Shawn who met all my needs.

coloneld

Dec 20, 2013

Charlie was fantastic and knowledgeable and helped me achieve my goal! Great experience.

Alexis Velazquez

Dec 10, 2013

John was very helpful knowing the difference in the Corolla. We made the right decisions on our purchase. We are going to recommend John to our friends.

Jennifer Shultz

Dec 3, 2013

Charlie was great! He made sure that I got the best deal, and gave me exceptional service.

Amanda Bell

Dec 2, 2013

Our sales associate took ample time assisting us as we test drove cars. He was laid back and helped us find a car within our price range with terms and conditions we could agree on. We are very pleased and plan to shop with Lakeland Toyota in the future.

Yideira Barrera

Nov 25, 2013

The service was pretty good , he explain every thing well, wonderful experience.

rose maxwell

Nov 7, 2013

Festus was a gentleman and a great sales person. He did great for us and we enjoyed him very much. It was a fun experience.

Vickie McDaniel

Nov 5, 2013

Very good! Mr. McEntire is very personable, helpful, and knowledgeable.

Ninadri

Oct 31, 2013

it was a pretty good experience, the sales person was honest and was able to get to payment bc i was upside down 9000 dollars.

Delroy Jaghai

Oct 28, 2013

Daniel is a wonderful and competent sales man. Very efficient and understanding. He is knowledgeable and patient. He answered all questions to my satisfaction and went through every detail step by step. He is awesome. Great team member.

brittany brown

Oct 25, 2013

My overall experience was exceptional. I don't have any complaints. Everyone was knowledgeable of the product (car) and very helpful.

Boltcc

Oct 22, 2013

Salesperson was not pushy, took time to find right car . . . . . . . . . . . . .

tyler barden

Oct 21, 2013

i was very happy with over all process . . . . . . . . . . . . . . . . . . . .

Beatriz Miller

Oct 16, 2013

it was excellent in every way. service was excelent . . . . . . . . . . . . .

Rasheed Hewitt

Oct 15, 2013

It was great would recommend him to anyone . . . . . . . . . . . . . . . .

Laura Bridges-Pereira

Oct 14, 2013

Joe called right away after I had left my information online and helped my husband and I trade in our car for a new car that fit our lifestyle. They were great with my whole family and made our experience quick and easy. Great job Lakeland Toyota

Ashley Ferguson

Oct 11, 2013

Bought my previous vehicle from you in 2009. My mother also bought a vehicle from you in 2009.

Nicole Clement

Oct 9, 2013

He showed me very nice car in my price range and explained all my paper work to me good enough for a first time car buyer to understand.

Melissa

May 28, 2013

Great customer service friendly helpful knowlegable people great prices! PC12312011

Melissa Lacey

May 28, 2013

I purchased a 2013 Toyota Rav 4 this weekend. I was treated very fairly and very courteously the staff were all very pleasant and knowlegable. Al the finance manager came up with a customized solution for me and I got a great deal with complete service packages for the next 5 years. I would recommend shopping at Lakeland Toyota!

Jthqz

May 21, 2013

Was backwards on my old vehicle and they did everything possible to help. The salesperson worked hard at getting me a great car at a very good price Fully understood the entire process

EnidB

May 10, 2013

Great service, everyone was helpful and very friendly. I am happy with my purchase. I got a 2010 Rav4 and I love it! pc12312011

The McFadden's

May 2, 2013

We first talked to Joe Porter on the Internet as we were researching a number of cars after looking in a number of dealerships we stopped at Lakeland Toyota to see what they could offer us that the other dealers could not. At first it looked like just another hard line price haggle and we would not be able to reach a deal. With help from a sales Manager Hollywood we were able to come to an agreement on price and the car we wanted. We got what we wanted and they got a new Customer. We don't buy a lot of cars and we keep our autos for a long time that's why we wanted a Toyota We expect to have this 2013 Rav/4 for at least 15 years or longer. If you are looking for a fair deal don't hesitate to visit Lakeland Toyota. The McFadden's

William and Cristina Saldoriga

Apr 28, 2013

My family and I would first like to thank Joe Porter and all the supporting staff for making this experience painless! My husband dragged me in to buy a car we desperately needed, but I was sure we would get denied..so sure that as the deal was being talked over I was hiding in my van in the parking lot, so as to not be embarrassed when we got denied....needless to say, we drove home in our new Toyota Camary! I was shocked to say the least, but besides that, the feeling of being a part of the "Toyota Family" intact. I will definitely be back and will be recommending family and friends. Thanks again for the experience.. WE LOVE OUR CAMARY!!!

AKodra

Apr 15, 2013

Beth and JoJo at Lakeland Toyota were great! Clive also was great, and he went on the test drive since both ladies were busy.

Raymond g. hayer

Feb 2, 2013

I had a great experience buying my cars at lakeland toyota .I would like to thank the sales lady " JO JO " roman for her help purchasing the vehicles.

December H.

Jan 19, 2013

Our car buying experience was made easy and agreeable by our sales agent, Joe Porter. However, it wasn't just Joe that offered excellent service. Everyone that worked with us from the time that we called the dealer to check on product, until we walked out with our new 2012 Toyota Rav4, was extremely friendly and helpful. When we get ready to purchase our next vehicle we will go to Lakeland Toyota first! At that time we will also get to enjoy their brand new facilities scheduled to open this year :)

Karran Hagins

Jan 15, 2013

It was indeed a pleasure to work with the Internet Manager, Joe Porter. He listened to our needs and selected the vehicle that met our lifestyle. Mr Porter went over the vehicle in details and explained all the features to us. We also got a fair price on our 2013 Toyota Corolla. I would not hesitate to refer Joe to anyone looking for a car.

Travis

Jan 14, 2013

Our experience purchasing a new Prius was excellent. Our Salesman Carl Soto and the sales manager Ernie Alvarez really went the extra mile to get us a great trade in value and the best price on the new car we bought. we got exactly what we wanted at the prices we wanted!

Paul & Jeanne Disney

Jan 13, 2013

I DEALT WITH JOE PORTER FROM START TO FINISH AND COULD NOT BE MORE PLEASED WITH HOW I WAS TREATED.Thanks-Joe

Ram Fan

Jan 7, 2013

Started with an initial E-mail to Joe Harrington the internet sales manager. He promptly called me back, and insisted he would do whatever it takes to get this deal done. He took the time to listen to my concerns on pricing and what makes sense to me before making the trip. I was reluctant to drive over an hour, because I've heard the "we will make it happen before" only to get there and be insulted on my trade pitch before. The deal was what Joe said it would be. Exactly. They were more than competitive on price, and the deal was processed as prompt as it could be. Great job guys...

CHRIS GUNN

Jan 1, 2013

I DEALT WITH JOE PORTER FROM START TO FINISH AND COULD NOT BE MORE PLEASED WITH HOW I WAS TREATED.

Cheena

Dec 26, 2012

Daniel Mcintyre is an excellent salesman

Wendy(Heat fan)

Dec 22, 2012

I loved my salesman Pedro(PJ) Rivera, he wasn't pushy at all, he listened to what I wanted & he made it happen. The finance people were very pleasant and all of the salesmen were very professional and really made me feel welcome. I will definitely come back whenever I need another vehicle. I would definitely recommend to a friend or family member!!! Great Job Guys!!

Luz Vigo

Dec 21, 2012

Returned to Lakeland Toyota to see about purchasing another vehicle from Joe Herrington.

De Aundra

Dec 17, 2012

Many thanks to Jeff, not only for his time but for also taking the time to explain details about a used car for my daughther. This has been a great buying experience for us.

Barbara Barthle

Dec 15, 2012

The experience of purchasing another new car from this dealership was the best that a person could have!! I will recommend others to your dealership as I have in the past. Thanks Joe!!! You were great!!!

FIGGIRL

Dec 3, 2012

I JUST PURCHASED A USED VEHICLE WITH THIS DEALERSHIP. I CANNOT BEGIN TO EXPRESS THE EXCELLENT AND PROFESSIONAL CUSTOMER SERVICE THAT MY HUSBAND AND I RECEIVED. FROM OUR SALESPERSON, DANIEL MCINTYRE TO THE FINANCE MANAGER, RICHARD, THEY WERE PROFESSIONAL, COURTEOUS AND MADE THE EXPERIENCE SEAMLESS. WE PURCHASED THE CAR FOR EXACTLY THE PRICE WE WANTED. THEY WORKED WITH US WITHOUT THE TYPICAL HASSLE MOST DEALRSHIPS PUT YOU THROUGH. IT WAS STRESS-FREE. WE WOULD RECOMMEND THIS DEALERSHIP TO ANYONE LOOKING TO PURCHASE A NEW OR USED VEHICLE.

LeeCee Girl

Dec 2, 2012

Jeff Nunn did an amazing job over the last two days trying to work out a deal for me, if it wasn't for him and his knowledge I would not have been able to afford my new car. Jeff has sold my family over 8 cars in the last 10 years. He has always been so helpful putting together deals that will work for our budget. I will send more business his way for sure!!

Fort Worth Longhorn

Dec 2, 2012

Saw the 4runner I was looking for and made a call. Great service. Willing to help answer all questions and help me learn all about the car. If you need a car, go see these guys!!!

Car Lover 101

Nov 28, 2012

My mother lives in Lakeland and I am out of town. Jeff Nunn patiently took the time to work with her in the dealership and with my over the phone. He got us a great deal and the car she wanted. It was a true pleasure to work with Jeff and getting my mother a new car. I highly recommend this dealership!

jbthompson

Nov 27, 2012

the dealer cleaned some tar off the car mats with a powerful cleaning solution and the smell was horrific. the mats were disposed of and the dealership never responded to our complaint.

donnajarvis

Nov 26, 2012

Lied to us about a used car, major oil leaks refused to help us when we had the car less then 48hrs.No return calls.

Amanda

Nov 17, 2012

I came to Lakeland Toyota to look for a low-mileage used vehicle that fit my budget. I found some cars online that I was interested in; however, when I got to the dealership, they were no longer in the inventory. The salesman, Joe, helped me find some comparable vehicles and ultimately I ended up with a 2012 Ford Mustang that is gorgeous and fits me perfectly. I wasn't looking for a Mustang when I came, but I've always been in love with them and Joe took the time to talk to me and get to know that I am a Ford girl. Thanks Joe for a beautiful car!

Tristan

Nov 16, 2012

We purchansed a 2009 dodge caravan and from the time we walked in the door to the time we left we felt very welcome and all the associates showed great proffesionalism and very friendly services. There was one repair needed and they did not hesitate to get it taken care of immediatally and also gave a courtousy vehicle while the repair took place. I highly recommend lakeland toyota for all your vehicle and service needs and look forward to doing buisness with them in the future! 5 stars!!!!

renee hall

Nov 15, 2012

daniel mcintyre was remarkable. he assisted me every step of the way. he knows his stuff. he addressed all of my concerns and put me at ease with the purchase.he is truly a gem.

Donna Brimmer

Nov 9, 2012

My experience has been quick, painless, and professional. I will certainly refer based on this experience.

patricia meand

Nov 9, 2012

exceptional, professional and personable salesman.Prompt service, clean comfortable facility.

Wade J Harris

Nov 8, 2012

Have purchase several cars from toyota and would not have any other car because of the quality of the cars and have have great service from Lakeland Toyota and sales persons is all ways great

Charlie

Nov 7, 2012

I truly enjoyed my car buying experience at Lakeland Toyota. My salesperson Joe Herrington explained everything in details and he was not pushy. He was very pleasant to deal with and made the process an enjoyable one. I highly recommend Lakeland Toyota and Joe for your next Toyota.

Al Barrasso

Nov 5, 2012

My purchase experiance was excellant, my sale person was Chris, a very pleasant and knowlegable sales person

clarence farmer

Nov 5, 2012

i'm happy Joe was a pleasant and not pushy sales person.And made my buying experience a pleasure.Clarence Farmer

Karrisa M. Blair

Oct 31, 2012

First and foremost I would like thank my sales representative Joe Porter and sales Manager Hollywood for a exceptional car buying experience. My family and I have been buying vehicles from Lakeland Toyota for many year and I must say the experience gets better and better each time. If you are looking for a fair deal don't hesitate to visit Lakeland Toyota.

Mario

Oct 31, 2012

I was very impressed and pleased with level of servce I have received at Toyota Scion of Lakeland FL, From the manager to sale associate, I received nothing less than excellent customer care. They were very patient and answered all my questions and concern.

Deborah Chapman

Oct 30, 2012

I have bought several cars from this facility. We use the same sales person James Rosier). He is very friendly and helpful. Always seems to try to find the best deal for us. The facility is nice and clean. All personel great you as soon as you come to the facility. Everyone is very nice and helpful.

Tampa Buyer

May 18, 2012

Pushy the entire time and wasted my time with a price that was nowhere comparable to the market. Vehicle show was beat up and dealer was hoping I didn't find the mistakes. STAY CLEAR!

lrmonthego

May 7, 2012

I was very pleased with how quickly Michele took my information, told me what I needed without pressuring me, and followed up with what I chose to do for this visit. And I was pleasantly surprised to get done in such a reasonable time. Thank you, Michele! And thank you, Lakeland Toyota! Lois McGuire

newcargirl

Mar 30, 2012

My husband did most of the research online, and started working with them on the Internet. They were emailing back and forth. I was really pleased that with the entire process. The paperwork took a while, but everything went smoothly overall. I really was impressed that by the time we visited the dealership most of the details were worked out. The car was exactly the one we wanted, and everyone was very friendly and helpful. It was really went much smoother than I thought it would. I'm glad we did it. We love our new car.

kisscargirl

Mar 29, 2012

Very good service. My husband worked on the Internet with them before we purchased. When we got to the dealer the car was exactly what we wanted. Everything was just the way they said, and everything went smoothly. The paperwork takes a while to do, but that is just buying a car. Everyone there was real friendly. And we love our new car. Very good experience.

Taylor

Mar 27, 2012

I enjoyed Lakeland Toyotas drive In helping customers find the right car to fit their budget.

spacetec

Mar 25, 2012

I went in to purchase a new vehicle. The sales person I dealt with last was names Edward. He was condescending in his approach, his friendliness felt more like an act than a genuine display of appreciation for a customer. I asked him from the beginning to be up front and honest with me about everything. Later in the deal when I was signing papers I was finding he was hiding information and actually out and out lied to me. Lost trust with the sale and the dealership!! I ended up driving an hour and 1/2 out of town to another Toyota dealership that was honest and got me an excellent deal!

HAPPY AT ANOTHER DEALER

Mar 19, 2012

Had an appointment to come in about a vehicle. Salesman called to confirm appointmment. When we arrived an hour later we were told the vehicle was sold and was told they would show us others and to have a seat. A half hour later we were still sitting there so we left. THAT VEHICLE WAS NO WHERE ON THE LOT or in a service bay. We bought a vehicle elsewhere and it took hours for us to actually drive it home. I dont like being lied to or ignored. This dealership will never see our business or anyone that will listen. Very poor management and support staff and severely poor business practices.

Salsamendi

Mar 12, 2012

We just purchased another car from this location. This time a Tundra. What a great experience, again. It was good the first time and this time it was like working with family. We got a great price on the truck, the paperwork was made tolerable, why is there so much paperwork to buy a car? I know that's the government and not the fault of these guys. But even the title transfer was made easy for us because of the helpfulness of the gal in the title department. I really appreciated how the manager, Rob took extra time to make sure that he got all the things we wanted on this truck. He searched high and low and when he found one for us, he still made it so we could afford it. Thank you so much. We just sent a friend there to get a new truck because of the great service we got and that's how I found this place as I was googleing the info to send him. Oh and the other thing that I thought was so nice was that while we were there I asked about something on the last car we had purchased and they couldn't answer it then. But a week or so later I got a big envelope in the mail from them with the manufactures info on the part. How nice was that? We'll be back when we need cars for the kids!

Electrician

Feb 7, 2012

I recently purchased an 04 Volvo S80 from Lakeland Toyota that I found from their internet sales. When i reached out to the dealer, I was not only greeted promptly.. but was very surprised at the awesome attention i received at the dealer.. It was nice to see that just because I was not interested in a new Toyota, I receive all the attention just the same..

rwilde52

Jan 10, 2012

The internet staff was most helpful. Price was great. They delivered it to me in another city on same day. Would recommend to a friend. Good experience.

BobV01

Jan 10, 2012

Well, I was car shopping online and i put in a request for a SUV from Lakeland Toyota and they got back to me right away. So we got to talking over email. They answered my questions and told me they had the vehicle. We got everythinig together and so when I arrived it was all taken care of. They had the vehicle just as it said. I was very pleased with everyone. They were all very friendly. We had a few laughs and they showed me around. Joe was a good salesman and very helpful. We are so happy with the Toyota we purchased. The 4Runner was a great bargain for us. We wanted an SUV and found the right one.

Darts73

Dec 3, 2011

Everything was great. They had the car I wanted and they gave me $2000 more for my trade than they gave me at two other Scion dealers. Give these guys a shot.

bobmissy07

Nov 21, 2011

To start this review, the most important thing to note is that I HATE buying cars. This time I decided to do it differently and use the internet for the bulk of my legwork before we ever stepped foot on a dealer's lot. Enter Mike Ray and Joe Porter at Toyota of Lakeland. After I found the car we wanted, from there we received nothing but excellent communication and superb customer service. So, a formerly horrible dreaded situation is now something I'm okay with. They were honest, fair, and easy to deal with. The car is great and the transaction was simple. Can't ask for anything more!

debra294

Nov 19, 2011

Excellent service, very attentive & a great purchase price! It was worth the drive to get there. I woule definitelt recommend them to everyone I know.

gerowb10

Nov 14, 2011

I had a great experience with the internet department. Mike Ray and Joe Porter were a huge help, but the other salesman were very pushy. I had such a good time dealing with the internet department that I chose Lakeland Toyota instead of a dealership that was much closer to my location and it was completely worth it. As a first time buyer they were very helpful and walked me through the entire process.

Jamalp

Oct 27, 2011

This is one of the worst dealerships in Lakeland Florida. The salesmen are always standing around waiting for their next victim. They are offended if you are just looking and will try to force you into buying something you either can't afford or is not your choice. I remember when I wanted to trade my truck and they tried to sell me a used Toyota camry that had 4k on it and was crappy looking. They wanted almost sticker price and ran my credit through a million banks. Even after I had walked away from the sale originally, they tried to sell me a tundra when I specifically told them I wanted to get away from a gas guzzler. Very poor service and mediocre looking salesmen.

Nevets

Mar 13, 2011

Came in to have a wind deflector put onto my sunroof. Sunroof worked when I took it there. Picked up my car, sunroof does not work. Took car back. was told "Call it a coincidence, but such and such belt broke. It will cost you $1200.00 to fix it, but because I like you, I will give you a discount. It will be $900.00. " I said no. Went to the manager (took me 3 days and several phone calls to get this prick). Basically, he could give a crap, just show him the money. Took my car to Regal Honda, GUESS WHAT. Nothing wrong with my sunroof, just needed the debris removed and it works perfectly for FREE. Things that make you go Hmmmm. I warn you, don't do business with these crooks.

vandac2

Feb 13, 2011

We came to see and purchase a 2005 Honda odyssey. We had cash and title in hand for our trade in vehicle. We talked to Jerad twice on the way to the dealership (a 90 minute drive!!!), and he assured us that not only was the car there but that he would have it pulled up ready for us. But upon arrival, surprise... Not only was the car not pulled up to the door, but there were no keys, nor did he look for them!!! He spent all his time trying to sell us another car out of our price range and not the kind of car we were looking for!!! This dealership has poor business practice!!! Now this Jerad has copies of our drivers licenses, and we never even drove a car!!! If you have a choice of dealership, stay far far away from this one!!!We will be turning them into the BBB!!!!!

sdiffert

Jan 11, 2011

I had a great experience working with dave at lakeland toyota, he was very informative on all the vehicles i looked at. I bought a new toyota tundra pickup had lots of extras put on it, service department was such a pleasure to work with, I would recommend this dealer to all my friends, Thank You Dave for such a great experience!!!

Kalpi

Nov 15, 2010

They are liars and please do not call to check inventory. In begining they will have everything what you looking for color, model, price everything and finally when when you reach to deal everything changes ( even prices what they promise an hour ago sorry we forgot to add tag and taxes) !!!!!They become so stupid and raise their hands saying sorry that we misunderstood you and lie to you!!! Next day they call us back that we have same vehicle and when we reach there same story again!!! I truly don't recommend these stupid people to anybody. Please look other dealers b'coz all all others are better then them and also others are not liars... Please consider other dealers.

Hatchimo

Aug 19, 2010

I purchased a used truck from Lakeland Toyota several years ago and said I would never go back again. However, my wife and I were recently car shopping and decided to check out the lot. At first the sales guy was very nice but slightly pushy. We stayed for several hours negotiating price on several vehicles. The vehicle was the same year make and model of another vehicle I saw at a different dealer, but was $6000 more and it had 10000 more miles and it was in worse cosmetic shape. I told them about the other dealers price and We began negotiations. The tactics they use are very high pressure and it seems the more you don't just smile and agree the more rude and pushy they get. I told our sales guy along with some other guy the payments were out of our range but they pushed and pushed. They kept asking me in front of my wife why I did not want to make her happy with a nicer vehicle. I can"t express enough DO NOT GO TO this dealer! I spoke with my dad and several others who say they will never go back. We visited about 5 other dealers that day and Lakeland Toyota was the worst. If your looking for high pressure sales tactics and rude stereotypical sales people give them a visit and they would be more than happy to shove a car down your throat! We left very unhappy.

jelysweet

Apr 5, 2010

We had our oil changed and they knoced a part off the bottom of the car. We took it back to get it fixed and they said it was our fault and wouldn't deal with us. We left a message for the service manager to call us. His name was Mike Martinez. He never called. We will not ever do business with them again.

acrosby2

Jul 24, 2009

Joe seemed like a nice guy at first, but he ended up being very pushy and extremely insulting. He openly insulted a member of my family who was helping me look for a car and then after I asked to know my credit information, he proceeded to speak openly about things on my credit report. My credit information is MY business and does not need to be announced to everyone in the showroom! Bo, the sales manager, was a real jerk. Very pushy and impatient. I stayed way longer than I should have. I left and headed to Winter Haven Toyota, where I was treated with the utmost respect and got a GREAT DEAL on a 2010 Corolla. I will never go back to Lakeland Toyota, not even for an oil change.

BuyerBeware

Feb 13, 2006

Company policy at Lakeland Toyota seems to dictate dishonesty. After negotiating with them at length by phone, we came to a "deal." When I made the hour and a half drive out to the dealership, they told me that they'd made a mistake. The car would be much more than what they'd agreed to. They'd used the old bait-and-switch.The salesman, Larry, and managers, Chris and Chris, were dismissive and unapologetic. After I expressed dismay, I watched them go back behind their counter and have a nice chuckle. Avoid these guys at all costs.