Used Cars for Sale at Sheehy Ford of Warrenton in Warrenton, VA

Nicole831

May 29, 2016

I purchased a new vehicle from Sheehy Ford of Warrenton last week. The service provided by Kim Hensley and Chris Ricketts was outstanding. They were knowledgeable and accommodating, and my experience there was the best car buying experience I have ever had.

AJ

Mar 11, 2016

The service visit for my 2008 Lincoln Navigator was outstanding from inception to completion. The professionalism, courtesy and friendliness was exemplary from Scot in Service as was other staff whom I interacted with while waiting for the service to be completed. The newly remodeled service area and customer lounge area are excellent as is the complimentary coffee! I look forward to a long-term relationship with Sheehy Ford.

slstuart

Mar 6, 2016

My husband purchased a truck from Sheehy Ford in Warrenton about a year ago. Kim Hensley was our salesperson. She was very helpful in the whole process. When my son started looking for a truck, we told him to contact Kim at Sheehy. She found him a great truck and he purchased it that day.Kim is a fantastic salesperson. She is very personable and caring!

Tcwalker

Feb 25, 2016

Poor warrenty service. 4 calls before used car Manger returned the call. Our used F350 was leaking transmission fluid profusely. We needed to have it looked asap. We did not want to take a chance and drive 900 mile to VA and wanted to have it looked at in FL. We were told to bad. This was the third problem in the 7 weeks we've had this vehicle. Can say we wouldn't recommend anyone buy from Sheehy Ford.

John E.

Jan 15, 2016

I have purchased about 7 new vehicles over my life. I was recently in the market for a Ford F-150. I did a good bit of research on models and prices. I wanted to take advantage of purchasing one of the leftover new 2015 trucks some time after the new 2016 trucks were already on the lot. I talked to a couple of other dealerships that were closer to my home. I attempted to negotiate with several , but none of them would even attempt to work with me on the price until I went to Sheehy Ford of Warrenton. After calling them at 4:00PM on a Thursday, we agreed on a price by 4:11PM that same day. They accommodated my financing needs fully. My salesman, Tony Habibi was nice, professional and honest. I picked up the car the next morning. Originally, I was told the car would not arrive until after 1:00 PM, but when I arrived to do paperwork for the purchase at 11:00 Am the truck was there! My wife and I were also treated exceptionally well by Chris, the sales manager. He personally attended to us to ensure that were were happy with the purchase. Although he is the sales manager, he also helped us figure out details with accessories needed for the truck. Chris is honest, attentive and very concerned with satisfying the customer. I have had dreadful experiences with other car purchases in the past with the finance part of it. You go into the finance room, get a beat down with high interest financing offers and are pressured to buy things you don't want or don't work. This was not the case with the finance part at Sheehy. Luis, the finance person, was able to offer financing for us that was competitive with what we could secure personally. We were not pressured to use his finance option, but could use ours if we wanted. In the end, we used his option which was with BB&T. It took 27 minutes to do all the paperwork. wow!! never had that happen before. Overall, it was a nice, small town, personal, relaxed buying experience. They were all very kind and wanted to be sure that we were satisfied. We got an exceptional vehicle, at an exceptional price , but most of all worked with an exceptional dealership. There are 4 other dealerships closer to my house than this one, but it was worth the drive. This is the place to go to buy a new Ford! So, if you live a distance from this dealership or is close by your home, get in your old car and drive over there to get a new one! Look up Tony Habibi , my salesman. Chris, the manager, will be right there meeting you as well.

RJA

Dec 27, 2015

The folks at Sheehy Ford in Warrenton were so very easy to deal with. The sales representative I dealt with was Gary Stiles. Gary was low pressure, very knowledgeable about the product and willing to do some negotiation. The price on the vehicle that I purchased was extremely fair. Gary is an excellent salesman. As well, Ed, in used car appraisals was very easy to work with and gave me a great trade in value on the truck that I traded in. Steve in finance did not pressure me in the least, and when I showed him my pre-approval and rate from the lender that I was working with, he told me straight away that he could not match or do better on the rate and that I should take what my lender was offering. He did present an extended warranty, but no pressure and encouraged me to think about the plan before making a decision. These folks know how to do business. RJA

NurseAshley

Dec 12, 2015

I brought my car here back in October I absoutly love my new car. Tony HabibI was great, asked what I wanted and got me exactly that!! He was able to answer all my questions and show me the ends and outs of the car!! I would asked for a better experience

Duane M

Nov 30, 2015

Upon arriving at the dealership the vehicle I was interested in sold the previous day. Knowing I had traveled several states to make the purchase, Chris Murphy and Henry Panjshiri (General Sales Manager) worked tirelessly to place me in a nicer vehicle at a comparable price. I'm extremely pleased with my purchase and would highly recommend Sheehy Ford of Warrenton, VA.Best Regards,Duane M.

Jackie

Oct 8, 2015

I was traveling through Warrenton today on my way to Lexington VA w/horse trailer in tow when my 2011 F150's check engine light went on and my vehicle was misfiring. I spoke Ben McFadden, service advisor, and he assured me to bring my truck to Sheehy Ford and they would take care of me. The staff had me park my vehicle in such a way to have the horses out of the hot sun and Robert Whiteacre worked on the issue of a bad coil. Ben McFadden was very understanding that I was traveling with my horses and I needed to have service immediately and their mechanics took immediate care of diagnosing and repairing the issue with my truck. Within an hour, the truck was fixed and I was on my way to Lexington, VA with my horses. The attention to someone that was not a customer of Sheehy Ford seeing I live in DE. I was amazed at the quick, timely and efficient service. My Knights in Shinning Armor. Thanks so much to Ben and Robert for keeping my spirits light and ensuring me we were going to be able to continue on our trip. Kuddos to Sheehy Ford. Great and efficient service. Thanks so much from Jackie, Frances, Gadget & Gambler.

Taz

Sep 3, 2015

Never called when car was done. Bill was not correct. Old parts was not saved so I could see them. Then over charge me for plugs I could of got them from there parts dept. for 3.00 less They told me bill would be around 650.00 got there bill was 800.00. They said plugs wouldn't come out but when I call they told me all went good no problems they did adjust bill To 633.00. I had problems with old ford deal and haven't been back for 10 years I will not be back. Check your bill Mechanic did good job car runs great. Could had same job done at manassas battlefield ford for 580.00.

DaveB

Sep 3, 2015

I was way upside in my previous car, but between Toni Habibi, the management and finance department they were able to get me exactly what I wanted even though they had to go way out of their way to make it work for me for all sorts of reasons. Toni listened to what my needs were (for weeks) and did not push anything I did not want on me.

Dan, Fredericksburg

Aug 17, 2015

At the last minute due to Ford rebates offered to move 2015s, I decided to make my purchase sooner than planned. I wanted a specific color that was hard to get hold of, the Ruby Red F-250 Lariat, FX model. Chris Ricketts(sales Manager) diligently worked with me over the phone to find and get what appeared to be the only one within several hundred miles. Tony Habibi was also corresponding with my on email and helped me close the deal. I am thrilled with my new truck and the color is even nicer than I had hoped. My first buy from this dealership, it was low key and responsive; no stress. Worth the extra distance to drive.Dan

JBJ Warrenton

Aug 5, 2015

Wanted to take moment to thank Tony Habibi and the financing team at Sheehy/Warrenton. I have purchased many new and used cars and today's experience ranks as one of the best that I have been a part of. We were greeted immediately, and literally behind the wheel on a test drive within fifteen minutes. The entire visit was hassle free, with very little pressure. If you want a pleasant, professional buying experience, I certainly recommend Tony Habibi

Hustlin1

Jul 31, 2015

My experience at Sheehy Ford of Warrenton was absolutely amazing thanks to my sales person Kim Hensley. She got me a great deal in the exact price range on an amazing car! Thanks Kim

Sey1212

Jul 26, 2015

So today my wife showed me another thing that has gone wrong. Ford has gone down hill. Now the inside trim is lifting. And they said they will have to see if they can fix it. I have tried to get appointment after appointment and nothing. I make appointments and when I go there bam they say you don't have one I have wasted so much gas having to do there if I didn't have bio with them I would just go somewhere else. I'm so sick of sheehy sad that they don't care about people.

MyNewVW12

Jun 6, 2015

They should remove the word "service" from the Service Department altogether. I set up an appointment, after having to call and find out myself that my part arrived. When I arrived, the SM was was not only rude, but cursed openly about the problem I brought my car in for. When I mentioned that it still had a wheel balance problem that appeared to not be on the appointment, he became even more annoyed, asking I I was sure about having the vibration. He then spouted about why he would probably not be able to finish in one day, describing how hard it was to test drive the vehicle and take the door panel off. I told him that I would be happy to take a few days off work to accommodate his troubles fixing the car and left. I have no intention of returning and will get a refund for my VIP service i purchased since I'm sure oil changes are also too troubling for them to handle.

Mark

May 7, 2015

I purchased a Ford F-250. Paid cash. And was told I would recieve my title in 2 weeks. It's over 2 months now. I call the owner, manage twice and have spoken to there assistance a and still haven't received my title yet. No one returns calls. And they keep putting blame on others

VA_B

Apr 10, 2015

Purchased a used Cadillac from Sheehy Ford in Warrenton and had a great buying experience with Tom Blood from sales, and Steve from finance. Very quick, no hassle (we dickered on the price, but it was quick), and probably an hour total time from saying I wanted the car to completing the sale. I had to leave the car there for it to be detailed (they just got in in on trade) and for them to fix the driver side lumbar support. This actually took a week to complete because they had to send the car to the local Cadillac dealer to fix it, but they kept me apprised of the work and apologized for the time, but saying they wanted to get it right. I went back the next week and took the car home and had it independently inspected the next day. The shop I took it to found the dealership missed several things (valve cover and oil pan leaking, power steering leaking). I called Matt the used car manager and he asked me to bring in the list of repair items from the shop. I brought the car back and Matt said they would take care of it. I worked with the service manager Morris Page, who said the repairs were very labor intensive and would need the vehicle for about a week. I thought I would be questioned about the repairs, or that they would say they would do some but not all, or I would have to pay for some/all of it - but they NEVER HASSLED me at all. They were as polite and professional as anyone I have worked with anywhere. At this point I was expecting to have to get a rental car, but then Tom Blood showed up with a set of keys for a free loaner car. The repairs did take a week, but they also replaced a few things that were not even on my list. When I read these reviews I'm always looking for a summary of the "so what's", so here you go: 1. No hassle sales and finance - it was fast. Tom and Steve were great to work with. 2. Have ANY car you buy independently inspected. Things can be missed at the best of places, and you are making a big investment, so spend another $40 or $60 to have another set of eyes look it over. 3. I can't believe they actually fixed everything from the seat to the oil/steering leaks, but they did. It was a big job and I suspect most dealers would tell you "too bad - you bought it", or more unlikely, take it back. But they fixed everything and as I said, were polite and professional about it. 4. I can't believe they provided a free loaner car for the week - but they did and I didn't even ask for it - they just did it. 5. Even though this dealership is 30 miles from my home, I will drive out there again the next time I need to shop for a car.

roy David

Apr 6, 2015

Excellent customer service and next vehicle I purchase, I will be going here. Kim hensley helped me find the perfect vehicle and was very nice and respectful to me and my family. Thank you very much.

Mb389

Mar 28, 2015

I chose Sheehy Ford of Warrenton based on service that I received online by DJ, one of their strongest sales associates. Despite having to go back and forth between DJ and his sales manager(s), I decided to take delivery on a Ford Fiesta last Monday. Sheehy agreed to match Koons pricing after some debate/ negotiation. When I received their first sales worksheet, the destination charge had been inflated. I informed DJ and he promised to have his sales manager correct it. Once I found that error, I checked all of the numbers against the numbers I provided from Koons and found that they were all inflated. DJ put me in contact with his sales manager and he promised, in writing via a new sales worksheet, to correct the numbers and match the Koons pricing. I agreed to take delivery.DJ offered to deliver to the car to my home in Richmond, which I much appreciated. He went above and beyond to earn my trust. When the car arrived, he and I went through the contract together and found that the numbers were incorrect again. Worse, the numbers didnt match either of the first two incorrect worksheets. He called his manager immediately who advised him to leave the car and theyd FedEx a new contract. The new contract arrived two days later as promised with incorrect (inflated) numbers AGAIN!I called DJ, fully expecting that perhaps I was missing something, and arranged a meeting with a finance manager that evening. When I arrived, the finance manager was not ready for me and the sales manager intercepted me in the showroom. I asked that we meet in an office and he declined. Our conversation started in a civil manner and ended with him literally yelling at me, stomping across the showroom like a child and shouting about how much money he is losing on this deal. He asked me if I could concentrate on the payment instead of the numbers that got him there because he didnt really understand how leasing worked and I declined. As a Contract Specialist by trade, its all about the numbers. He accused me of providing a target payment, which he was able to meet, which was untrue from the beginning; all I wanted was for Sheehy to matchnot beatKoons pricing on an identical car.Before I handed him back the keys and urged him to try not to lose as much money next time, he said that he would correct the contract, but my payment would not change. I agreed and he did so, but the payment changed dramatically which proved that he had been purposely misrepresenting the payment and numbers in order to increase his sales margins. After all was said and done, there was almost $1,500 in inflations between the first and fourth contract and I declined to sign any of them. My dealings with Sheehy was the least transparent and honest sales transaction I have ever had in my life on a vehicle or otherwise. DJs service was stellar and I was honest with him from Day 1. Unfortunately, the sales managers at Sheehy Ford are crooked and will keep this location from reaching, or exceeding, its sales and customer service potential.

DJ

Mar 28, 2015

Bought a used car today and was very happy with the customer service provided by Kim Hensley. She treated me well and made me feel very comfortable. Thanks for making this a great car-buying experience.

Marc R.

Mar 28, 2015

Our family went searching for a specific vehicle we found online. The vehicle was in better condition than we expected. The salesman, Tom Blood, was a pleasure to work with & even made sure our kids were fed. The purchasing process was straightforward and easy. They answered all our questions and concerns. The last dealership we went to kept us for over six hours but this team was respectful of our time. We will definitely return the next time we're in the market!

cooper

Mar 27, 2015

Had a great experience with Kim Hensley - she was super helpful and made sure the whole car-buying process from start to finish was free of any glitches. Kim was very friendly and engaging, and I felt like I was treated very well. I marked the Price category down a notch because they added a ridiculous $795 "premium" charge to the cost of a used car, which blows up the whole Easy Price no-haggle concept.

Markm

Mar 25, 2015

Gary Stiles went above and beyond to get me into the car I wanted. I would recommend him above all others for a no hassle-no pressure buying experience. I've been looking for 6 months for the right deal, and Gary was the first to make me feel comfortable enough to deal with. Thank you, Gary.

Mark M

Mar 25, 2015

Gary Stiles went above and beyond to get me into the car I wanted. I would recommend him above all others for a no hassle-no pressure buying experience. I've been looking for 6 months for the right deal, and Gary was the first to make me feel comfortable enough to deal with. Thank you, Gary.

Mike A

Mar 23, 2015

I purchased a Mustang from salesperson Gary Stiles this weekend and had a wonderful experience. I have purchased many cars in the past with not so great experiences, but the entire process was comfortable and I feel like I was treated in a fair and respectful manner throughtout the process. I normally don't write reviews, but I highly recommend purchasing from Gary.

Sey1212

Mar 21, 2015

We have bought many vehicles from sheehy. So when i had no problem going until this time. We got a new edge this time. Well the trim started lifting, so we call and tried to get a appointment for 2 mouths, and they said they had nothing to work with my work schedule. I finally got a appointment today, and they said they sent the trim piece back...... So now once again i will be waiting. The bad thing is another piece is lifting... It took 4 weeks to do the financing. They let my wife drive around on tags they couldn't transfer for about a month, no call or anything witch could have been very bad. They messed up the registration. when i called and ask about it they said its not there problem. so now the registration is in another county. i have lost all faith in sheehy AND WILL NOT BE DOING ANYMORE BUSINESS WITH THEM UNTIL EVERYTHING IS FIXED AND THEN IT IS SHAKEY.....................................................

Anne

Mar 18, 2015

Gary Stiles worked with us. We were very pleased with our experience. Gary took a lot of time with us and we did not feel rushed to make a decision. The finance department also worked with us and the bank. We are very pleased with the Ford Explorer we purchased.

John and April M.

Mar 10, 2015

I talked with Tom Blood one evening. I wanted to make sure that the vehicle in which we were interested was still available. We had 100 miles one way to get to Sheehy Ford from where we lived. Tom offered to hold the vehicle for us until we got there the next day around noon. True to his word, the vehicle was there waiting for us. He was VERY open and honest about the vehicle and was helpful in every way. He allowed us to take the vehicle out by ourselves and told us to make sure and drive it around and see how it does in local traffic situations as well. Tom, and the dealership went the extra mile to make sure the deal was a good deal but used absolutely NO pressure sales tactics at all. This was VERY refreshing for car salesmen! We couldn't have asked for better service. My only regret is that we don't live closer so we would be able to have Sheehy Ford take care of any and all repairs and servicing that would be needed in the future. We really believe they would treat us right and honestly. We plan to purchase another vehicle and when we do, we will definitely be going to Sheehy Ford in Warrenton! John and April

Karlen Blomquist

Mar 2, 2015

Emailed this dealership with my low credit score and within a week I was financed and in my used car. Kim Hensley was amazing, she was very communicative and helpful through the entire process. Steve Guth, my finance guy, was quick, and friendly. All paperwork was ready within 45 minutes of me arriving at the dealership. Definately, give Kim and Steve a call if you doubt you can get a car financed, they may surprise you!!!

Baden

Mar 1, 2015

Kim Hensely was our sales person. We had been looking for a truck that was strong and a good price. Kim showed us a great Super Duty that was available. Kim listened and was able to answer any question and needs that we had. She was very genuine and made us feel very comfortable. She genuinely wanted what was best for us and she took the time to do that. We were able to get the price we wanted for a great truck.

ejh33

Mar 1, 2015

bought a car that wasnt on the lot but was on the website. it was listed as having 25 miles. when it was delivered, it had over 300. sheehy offered me $40 for the discrepancy. something tells me if itried to sell it back to the dealer they would buy it for much less than -$40. I did like the saleslady though.

Mike B

Mar 1, 2015

Gary had great communication and offered us fast service and a great price.

Rob Swift

Mar 1, 2015

The sales person Tom was very professional and helpful in finding the perfect van for me. Will buy from again.

EJH

Mar 1, 2015

I had been looking for a vehicle for over 3 weeks, calling dealerships, visiting different dealers, taking test drives, etc. Over the phone, it was extremely difficult to get an out the door price-- and even when I did, the terms would change upon arrival. Then I called ANGE MALMQUIST and SHEEHY in Warrenton. Working with her was an absolute dream. I have never been so stress free buying a vehicle. On top of that, it was hands down the best price in the area. Thanks Ange and thanks SHEEHY of Warrenton.

tldodson

Feb 28, 2015

My experience with Sheehy Ford was excellent. My sales person, Gary Stiles and my finance person Luis Chavez was awesome. They did everything they said they were going to do and more. I was very pleased.

Scarter

Feb 28, 2015

My experience was very good and I enjoyed the process of purchasing a new vehicle. The prices matched what I was looking for as well as the efficiency and professional manner of the staff

happy new car owner

Feb 28, 2015

Kim was extremely helpful throughout the buying process smooth and painless. She helped get me a great deal and had a friendly stride the entire time. I highly recommend the dealer especially if you can work with Kim.

Sarah

Feb 24, 2015

late one evening I started researching cars and came across this dealership and searched the inventory and I found I was interested in th escapes but had certain things I wanted on it so began to look at other dealerships .the same evening Gary Stiles contacted me and graciously made himself available and after letting him know that it would be a couple of months before I would make the purchase he sent photos of a couple of the ones he felt I would like . I appreciated the way that he periodically got in touch he knew I wasn't ready and respected me to contact him but never failed to check in and make himself available. When it came time for me to purchase a car several called me from there but because of his attitude and care and concern and respectful manner I wouldn't go to any one else. I walked in and Gary set up test drives on 4cars for me I knew the minute I drove the red escape I loved it but wasn't sure I could make it happen and was going to settle for another car. Gary and the financial officer moved very professionally and everyone I spoke to were friendly and helpful needless to say I am happy with my new car and Gary even drove my other vehicle back home for me thank you guys and this is a place I highly recommend

dcw94

Dec 22, 2014

I recently bought a used car from sheehy they had it at another one of their dealerships, I had gone there to check the vehicle out and I had a few concerns so I wanted my mechanic to check it out I worked with Ronnie in sales and he told me they'd have the vehicle brought there the same day so I could get my mechanic to look at it, 2 days later the vehicle still was not there and when I had asked him what's up with it he made a bunch of excuses and said it would be there the same day and wanted me to go ahead and sign the loan for it and sign the registration which I did not appreciate since at the time the vehicle was not on their lot and I hadn't even gotten my mechanic to look at it and he kept trying to talk me into signing for it, overall this experience was a pain and if not for a good price I would have bought it elsewhere, I would've expected this at a used car dealership but not at sheehy. I would suggest anyone that goes to this dealership to do everything they can do to not deal with Ronnie

upsetfordowner

Dec 22, 2014

I purchased a ford explorer from this dealer it was at there lot in Springfield and the sales man named Ronnie told me on Friday that they would move the vehicle to their lot in warrenton the next day so I could get it checked out by my mechanic I had even put a deposit down on the vehicle to ensure that they would reserve it and move it that day, once Monday rolls around the car is still sitting at the lot in Springfield if you decide to go to this dealer I would suggest to not to speak to Ronnie

Dale

Nov 28, 2014

My family and I drove more than 5 hours to them and they assure us that the car is available and no one look at the car, however, when I reached them on-time the car was sold without even calling us to check where we were and if we are on the way,,,

wab27595

Nov 25, 2014

My whole experience with Sheehy Ford was excellent, from the salesperson, Gary Styles, to the Financial person, Steve ? . They did everything they said they would do and did it in a timely manner. Everyone was friendly and professional, making buying a car a pleasure instead of a hassle. If you are in the market for either a new or used vehicle, go see Gary a Styles at Sheehy Ford - you won't regret it!Wayne Bacon

Jerman5606

Oct 31, 2014

I walked in and salesman Gary was very knowledgeable about what I was looking for and answered all my questions that I had.. I was very pleased with the service I got at this very location..:)

Newfordowner

Oct 31, 2014

Gary Stiles helped me find an amazing car! I got the 2014 Ford Fusion (which I never thought I could afford) and he made it work for me. Highly recommend! :)

Niki Walker

Oct 31, 2014

Came in and talked to Gary Stiles. He was very professional and very knowlegable. We recommend him.

LYNDA

Oct 31, 2014

LOVE THE FORD TRUCK. WILL BE BUYING SOON. OUR SALESPERSON WAS GARY STILES AND WE WILL BE PURCHASING SOON FROM HIM.

anne.warrenotoole

Oct 30, 2014

I don't usually write reviews, however- I am making an exception. I was provided with excellent service, in a friendy environment. I worked with Shawn Grinvalsky; he was professional and courteous! I had a really great experience- I plan on telling family, friends and neighbors about Shawn and Sheehy. Thanks again!! Anne O.

Jess131

Oct 30, 2014

Shawn not only shows professionalism but he is also knowledgeable about the cars he sells. He answered all of my questions that I had. I will definately recommend him to my friends!

Brandi Hutchison

Oct 30, 2014

I had a very bad car accident & needed to replace my vehicle quickly. DJ Davis searched all over to find a vehicle that suited my needs. There was no pressure, he was very knowledgeable & new exactly what to find within my price range with the options that I wanted. I am so happy with my car buying experience & with my salesman DJ Davis. He went above & beyond & had everything ready when he said he would. It is nice to know that someone in the Sales field honors the things that they promise. Thank you Sheehy Ford & DJ Davis for making this an easy process!!

Bhutch22

Oct 29, 2014

I had to replace a car that was totaled in a car accident. I met with DJ Davis & gave him the things I was looking for in a car & within minutes he had several options for me to choose from. His knowledge of the products & the pressure free sales approach made it such a pleasure to buy from Sheehy Ford.

Brittla

Oct 24, 2014

Henry and Ange were great to work with! Very honest people. If I were to go back to Sheehy, they would be the people that I would go see.

jjansent

Oct 24, 2014

I had such a wonderful experience during the process of getting my vehicle. Kim Hensley was so friendly and upbeat. She explained everything very well and put my mind at ease about my purchase and all it entailed. I can't say enough great things about her! Luis Chavez in Finance was also a pleasure. He helped me get the best deal for my money. I would recommend this dealership to anyone I know. I know they'd get the best possible service and be satisfied with their experience just as I was. Thank you for a fantastic experience!

Alphalima1

Sep 12, 2014

My son and I had a wonderful experience at SHEEHY FORD, WARRENTON, because of Gary Stiles and his professionalism. He was so easy to work with.

Kenneth Rasnick

Sep 4, 2014

Sheehy Ford offered great service and mickel hall was great. thank you.........

LARRY AND LINDA

Aug 30, 2014

WE PURCHASED A NEW F-150 AND ARE VERY SATISFIED WITH THE SERVICE. MICKEL HALL WAS OUR SALESPERSON.

Timothy Mangels

Aug 29, 2014

My wife and I had a great experience purchasing a 2014 Ford Edge from Sheehy Ford of Warrington. Ange Malmquist did an excellent job finding exactly what we were looking for and was extremely knowledgeable of the available options. Shawn was extremely helpful as well. While Ange was searching for our dream car Shawn help us "kick the tires" of an Edge there at the dealership and verify that we had selected the right options. Even Steve the Finance guy was great person to work with and made the entire process of financing the car understandable and relatively painless.

mom of two

Aug 29, 2014

I just bought a car from Ange and I can't be happier with the whole experience. She made things painless and easy. Buying a car is never a fun time but she made it fun. Can't wait to pick it up this weekend!!

Mangels Family

Aug 29, 2014

My wife and I had a great experience purchasing a 2014 Ford Edge from Sheehy Ford of Warrington. Ange Malmquist did an excellent job finding exactly what we were looking for and was extremely knowledgeable regarding available options. Shawn was extremely helpful as well. While Ange was searching for our dream car Shawn help us "kick the tires" of an Edge there at the dealership and verify that we had selected the right options. Even Steve the Finance guy was great person to work with and made the entire process of financing the car understandable and relatively painless.

Satisfied F-150 Driver

Aug 12, 2014

I was preparing for vacation and needed a new exhaust manifold on my F-150. Frank was able to squeeze me in at the last minute and he and the tech worked miracles to get me on the road only a couple of hours later than I had hoped. We were able to make it to our destination on time and the truck ran great all the way out and back! When it became obvious they could not get to all the broken bolts easily to drill them out they lifted the cab and kept the price reasonable. Thanks again Frank and whoever else worked on my truck!.

Satidfied Customer

Aug 10, 2014

I take both of my Ford vehicles to Sheehy Ford in Warrenton, VA for routine maintenance service and repairs. I've never been disappointed with the service. The staff is very efficient, professional, and friendly. The work, whether it's maintenance or repairs, is always done when promised and is done right the first time. Highly recommended place for Ford service.

dbperry2

Aug 9, 2014

At first, we were quite upset when we drove 2 1/2 hours to look at a specific vehicle and then found it was being worked on and was not available to drive. However, the sales employee worked with us to resolve the issue to our satisfaction. He kept us abreast of what was going on, and was able to deliver what he had promised us. In the end, we were very pleased with the outcome and are now enjoying our new vehicle.

Jason

Aug 6, 2014

We had the pleasure of dealing with Ange Malmquist at Sheehy Ford in Warrenton. Ange is professional and takes care of business. I would highly recommend buying a car from her. The experience was painless.

gmarcus3732

Aug 5, 2014

Needed a new car for my wife. She liked the new Escape, but I wasnt sure we could get pone she liked within our buget. Went to Sheehy of Warrenton and lucked into getting Angie as our sales rep.She was patient, knowledgable, and very helpful. We test drove several vehicles, went throught the available options (must-haves and nice-to-haves), and ended up getting a car my wife loves for a payment we're happy with.Couldnt ask for more from a sales experience.

jamesmana

Jul 31, 2014

The process took a bit long but the Sheehy team did what was necessary to get the price for the car down to what I wanted to pay.

baileyss1

Jul 30, 2014

I've had a very good experience with Sheehy Ford Warrenton. I purchased my last three vehicles (F150, Escape, & Focus ST) there, and thanks to the Internet Sales Staff I am more than satisified with both the experience and price. Additionally, as a VIP member, all service has been performed there, with generally good results. Service is performed as quickly and efficiently as possible. All the staff I've interfaced with have been friendly and easy to work with.

Daman's

Jul 30, 2014

Michel and Ange teamed up to provide excellent customer service while purchasing our 2015 F350 King Ranch dually. No gimmicks, pushy sales or tactics. They helped us get exactly what we were looking for a t fair price while making the whole experience enjoyable. I would highly recommend them to anyone considering a vehicle purchase.

Oofpoofp50

Jul 29, 2014

Drove from Washington DC to Sheehy Ford Warrenton to purchase a car for the best deal offered. I had previously been a customer of another Ford dealer for 18 years but was not treated respectifully when it came to trade in time. Drove to Sheehy and had the most enjoyable experience purchasing my new car. I hate buying a new car the process is not pleasant but not at Sheehy it was delightful. My salesman Chris Ricketts and Mickel Hall were very knowledgable about the car and all its features. They also worked very hard to get me the best deal on the new car and my trade in. I had been to two other dealers both of which did not treat me with respect like the staff at Sheehy. Sheehy has won my business now and in the future since I always get my cars service by the dealer. Thanks to Sheehy for such personal attention and I look forward to getting service from this dealer till the next new car purchase.

Pat DC fan

Jul 29, 2014

Drove from DC to Sheehy Ford Warrenton to purchase a new Ford Taurus and the experience was delightful. I'm not one who ever enjoys buying a new car the process is very stressful but not at Sheehy Ford. Chris Ricketts and Mickel Hall were both professional and knowledgeable about the vehicle and all its features. I had been to several dealers in the DC area and did not receive the respect I deserve expecially from a dealer who had received my business for 18 years. I now have become a loyal Sheehy customer based on service and how hard they worked at getting me the right deal for the new car and my trade in. They truly earned my business after all you can buy cars anywhere but dealers only have service to sell you and this dealership gave me great service and a fantastic deal.

Fred

Jul 29, 2014

The people were very friendly and did everything a customer would want done.

MICKEL HALL

Jul 27, 2014

GREAT EXPERIENCE! SALESPERSON AND STAFF WERE WONDERFUL.

Jacqueline

Jul 27, 2014

Kam made everything easy and fast. helped us get a 2014 F-1560. Great deal on our trade. Must see Kam if you visit Sheehy Ford Warrenton!

BlueFocus

Jul 27, 2014

Mickel Hall was an extreme pleasure to work with and ensured I got the car I wanted for a price I could afford! My car was not at the dealer and needed to be delivered and he put me in a loaner vehicle until the car arrived and I was able to pick it up the same evening no problem! Highly recommend this dealership.

Nuzhat

Jul 26, 2014

Love the ford explorer i got from sheehy ford, thanks to Kam for all his help

Maureen

Jul 18, 2014

Shawn is the most knowledgeable car salesman I have ever dealt with! I want to thank Sheehy Ford in Warrenton for having such an awesome employee. I will tell all my friends and family to come here.

StevieB

Jul 11, 2014

My reviews will be Straight and to the point. People and customer care and respect is what bought me back to Sheehy Ford for my Ford Fusion. My sales person D.J.Davis did not harrass/push me from the time I started looking. My wife and I came in there in May and told him that we were interested in buying a car but was still looking around. He ask for my email address and said that he will email me on Ford cars that are available from time to time and anytime that I want can come in and he will show me want he has available. He NEVER was pushy but very respectful to me and my wife to allow us to search. That is not what I witnessed as I continued to other dealers. I almost had my mind up in May for the Fusion but did not want to rush. Anyway, I really like the car (FUSION) and my experience so far with Sheehy Ford of Warrenton. Service Dept next..... Updates to follow. NB & PB

DanPurcell

Jul 10, 2014

Well, the Sheehy Ford Dealer in Warrenton does a pretty good job selling their Vehicles but when it comes to handling Warranty Service Work they are far from adequate. Called this morning to schedule and appointment and see if a Loaner Car was available since the repair will take several hours and I live 1.5 hrs away. I was disconnected the first time, sent to voice mail the second call and told they can't get me in for a week. The next Ford I buy won't be from Sheehy Ford Warrenton. DGP USMCRetired.

ChrissyLynn

Jul 9, 2014

I bought a 2014 Ford Focus Titanium a couple weeks ago and absolutely love it! I previously owned a used 2010 Fusion, which I also bought from this same dealership, I just wanted to upgrade into something newer. I thought my Fusion was great on gas and my Focus is even better which is nice for commuting in Northern Virginia. Even better, I now have all the gadgets I love! Sunroof, heated seats, navigation, excellent gas mileage (with a smaller gas tank than the Fusion), auto-park, back-up camera, front bumper sensors, sound system, steering wheel stereo controls, etc.Not only do I love the car but I won't go anywhere else to buy a car. Like I said above, this is the second car I've bought from this dealership and salesman. I can be a huge hassle to work with when making large purchases and they NEVER became frustrated with me. The salesman, Shawn, spent probably over 4 hours with me every day I was there (which was 3 separate days) and made sure I was comfortable with my purchase. He was very professional, polite, had answers to all my questions and worked through the numbers with me to the penny to be sure I was comfortable with my monthly payments. I appreciated not feeling pressured or deceived, which I've experienced when shopping other dealerships. In the future I will continue working with this dealership.

Amazing Experience

Jul 9, 2014

I came in not knowing what I wanted other than I wanted it to be a new car. Shawn helped find the perfect car for me, a 2014 Focus Titanium. He was very honest, unlike most car salesmen I have dealt with, and the process was incredibly smooth thanks to him. During the few days I spent at the dealership test driving cars a few of the salesman, including Shawn referred to me by first name when I walked in, as if I was part of the family! They all made me feel very comfortable and I very much appreciated how incredibly friendly everyone was. It's now been a few weeks since I bought the car and love it more and more everyday! My salesman took the time to get to know me and help me figure out what I wanted/needed for my daily commute/needs and will continue to come to Sheehy Warrenton for all future purchases and I highly recommend Shawn to anyone. I've already suggested him and this dealership to a couple friends and family members.

EBL4

Jul 3, 2014

I traded in my 2011 Jeep Grand Cherokee for a 2014 Ford Explorer Sport model. Sheehy Ford Warrenton exceeded by expectations. Specifically, I want to personally thank Jose Suarez, Steve Guth and Luis Chavez for making it the best I have had in 15 years and my wife and I purchase new vehicles every 3-5 years. All three members of the staff were extremely knowledgeable, courteous and professional. I received a fair trade-in value and the overall experience was much faster than expected.The sales and finance staff were exceptional. I will definitely recommend the dealership to family friends.

scots

Jun 30, 2014

DJ was very knowlegeable of the product and listened to my requests and needs and went and got a vehicle that checked all the boxes. Made the decision easy and seemless. Would definitely recommend the dealer but more importantly the salesman, DJ

Senior Lady

Jun 24, 2014

I bought my 2012 Ford Focus August 4, 2011. I had a great buying experience. I have had great service since. I mostly work with Crystal and she is the best. This is the best dealership I have ever worked with.

Brian M.

Jun 17, 2014

I just had the best car buying experience ever from Sheehy Ford Warrenton. I purchased a 2014 F150. From the time I arrived everyone was (sincerely) very nice, not the usual had to be nice fake b.s.. My salesman Phil was a no pressure kind of salesman, the kind I prefer !. My door handle had a few scratches on it and Phil said he would take care of it along with throwing in rubber mats and rear wheel well covers. I never had to call the dealership to see when my new handle would arrive and scheduled an appointment. Phil called me in a few short days and set my appointment. While I was there I had an opportunity to meet one of the body shop guys as well as one of the mechanics, all very nice. I recommend Sheehy Ford of Warrenton to anyone seriously looking to buy a Ford. Make sure you see Phil! Thanks again, Brian

F143J

Jun 9, 2014

Again, Morris pulls through with 5 stars. I had to bring my truck in for an issue and as usall Morris was on top of it. Great friendly and fast service and repairs completed above expectation. I have come to know Morris and the service department as one in which I will definetly continue to visit for all my needs. I can count on the job getting done right and know that the department is most definetly a trustworthy one. It seems that no matter what I give them to take care of, it is never to big of a job. If you want quality work and your vehicle to come back to you without the grease and mess you find at other shops, then this is the place for you. Oh yea, and always plenty of coffee in the clean waiting room.

ticked off customer

May 26, 2014

Was in process of purchasing a 2010 Town amd Country. My saleman was trying to get the numbers to work according to restrictions i had and later that day my salesman tells me it was just sold. How can a finance person work 2 deals at one time for the same car and not know it?

jmalasek

May 21, 2014

I was in the market for my first ever American vehicle, the Ford F-150 (I normally drive an Audi). I live in McLean, VA and started first looking at local dealerships. I did all my research, found what I was looking for in their inventory, etc. I was quite amazed how poorly their sales folks worked even when I told them that I was ready to buy - slow to respond, very little follow up, could not line up the right truck, etc. Then I looked at Dealerrater.com and found Sheehy Ford in Warrenton and Ange Malmquist in particular - she had great reviews so I reached out to her to see if she is any better than my experience with the folks in NoVA. She made all the difference - smart, engaging, very customer oriented, very responsive... Made a trip, bought a truck from her in a couple of hours. She will even deliver it at no charge after she arranges for a bedliner to be sprayed... What a great experience working with her.

Dogwoman

May 15, 2014

I had a lot of problems with my Ford Explorer and had it repaired at your dealership.Morris Paige was the kindess person over the phone and in person.He kept me informed of theprogress on my Explorer even while I was on vacation.I had the Explorer at your facility several tomes and was impressed with how things were taken care of..Thanks to Morris,I had less stress and got my car back working great.

F143J

May 14, 2014

I scheduled my service with Morris for a couple of issues that needed to be taken care of that were agreed upon at the closing of the sale of my new to me 2011 F-150.I must add that Morris Page was really great to work with. Professional, courteous and very knowledgeable of his department and vehicles. Not only am I more than satisfied with the service I received, but the professional courtesy and friendliness are something that other dealers should pay attention to. And I got my truck back in better condition than I took it in. No grease or other dreaded crap that you might find in the cab from other service centers and all repairs were made exactly to my expectations, so BIG props to the technicians as well. I had a comfortable and clean lounge to wait in with coffee and vending machines. Large screen TV to watch the news and did not feel inconvenienced at all. I will definitely be back for future issues and services.Thank you

rab

May 7, 2014

I had been reviewing different makes/models on-line to purchase a new car. (I was partial to FORD since all my vehicles have been a Ford and were very reliable.) I went to Sheehy Ford In Warrenton, met with Phil Lama (Salesperson) and reviewed the car. He is very knowledgeable and the dealership was very friendly. That is where I purchased my car and would recommend them highly!

Frank O.

Apr 18, 2014

I purchased my 2011 F-150 last Wednesday (4/9/14) from Sheehy Ford of Warrenton and must say, What a Great experience. Starting with my sales rep Jose. Jose, Henry, Steve and the GM (Sam) made my purchase experience painless and very pleasant. These guys are really on top of their game. Honesty and Friendly are the first things that come to mind. Very easy to deal with and in my case, met all of my needs and dare I say, demands. We found a great middle ground and I couldn't be happier. The dealership was clean and very easy to navigate around while browsing the different vehicles I was looking at. Without a doubt, I will be back next year when it is time to purchase a NEW car for my wife. I look forward to doing future business with these guys and the dealership again. Thank you all, Frank

Kenny & Erin

Apr 18, 2014

My wife and I had a very good experience with Sheehy Ford of Warrenton. We found the car we were looking for on Cars.com and walked into the Sheehy with the ad of the car we wanted and the salesman Jose went and got the car so we could look at it and take it for a test drive. We bought the 2014 Focus SE. We had a preapproved check from our bank, but they got us a better deal through Ford. Very pleased with the service we received.

Satisfied

Apr 17, 2014

Great people and great service at Sheehy Ford in Warrenton.

Grandy in Gainesville

Mar 29, 2014

My Service at Sheehy has always been Excellent! Cyrystal Ammerman, Service Manager does a great job in managing appointments. She is very knowledgeable about Ford - what the potential mechanical issue might be and offering solutions to repair. She is customer service oriented and is very pleasant. If things are not quite as she diagnosed she will contact you and offer an alternative and the solution. While Crystal is excellent the rest of the staff with whom she works also does a great job with the customers. Overall the Sheehy Ford of Warrenton experience has been great. I have been a steady customer for a number of years. I have had to wait in the lobby (waiting area) a couple of times and would like to see Sheehy subscribe through the Dish Network with ESPN, ESPN2, Golf Channel, etc. so they could be selected by customers and viewed while waiting for my vehicle. Thank you.

Tom of Warrenton

Mar 28, 2014

I highly recommend Sheehy Ford of Warrenton, VA for it personnel and service. Ms. Crystal is very knowledgeable and pleasant to talk with. Mr. Cazeault is the service technician that is behind the curtain, but is one of the back bone of the organization, he very detail and awesome! I am please with the service and the people that i have met, i would recommend them to others. "GO FOR THE BEST" Tom of Warrenton

Retired Grandma!

Mar 28, 2014

Great experience. Salesman named DJ was amazing! Quickest transaction I ever had! We drove all the way from Milford, DE to Warrenton, VA because the deal was that good!

cathyhall

Mar 21, 2014

Rose and Linsey were very friendly, fast and had my car at the agreed price and even UNDER the estimate!Thanks, Ladies! Will hope to not see you for a while, but I will say HEY! to them next time I am there..Cathy Hall

Ted

Mar 4, 2014

I highly recommend Sheehy Ford of Warrenton, I have all my maintenance on my 2006 Ford Taurus done there, including routine oil and filter changes. The staff is very knowledgeable, prompt, and friendly. It's always a great customer experience there. I can't say enough good about Crystal A. and the service department. Great place for automobile service!

Joseph F. Maire

Feb 27, 2014

Have been having my 2007 Expedition serviced at Rick Hunt and then Sheehy since I purchased it almost 7 years ago. The current service manager, Crystal and the the service tech, Steve are real professionals and they are what I consider to be outstanding employees. They are excellent representatives of Sheehy Ford and I would strongly encourage you to find a suitable way to reward their dedication. Joseph F. Maire

teresapennington1

Feb 24, 2014

I drive little farther to go to the Warrenton Ford dealer. I love Crystal Zimmerman at the front desk. She is efficient, knowledgeable, and friendly. The explains the process thoroughly and makes sure the service is done quickly.I bring my computer and work online. Love the wireless service and will make a cup of hot tea while waiting.The work is done well, explained and followed up for satisfaction guarantee. Very satisfied.

Anonym1123

Feb 23, 2014

I found a car I wanted for a decent price and shot Sheehy a general inquiry email. I got immediate phone calls, voicemails, and emails. I made an appointment and confirmed it. I live in Alexandria and drove over an hour to get to the dealership. The internet salesman, Chris Ricketts, literally emailed me five times that day to schedule and confirm my appointment. As I drove into the lot, I got an email on my phone from Chris saying the car was sold it was short and curt, and not a single apologetic tone or word. I understand first come first serve thats business. What got me is that their attitude changed completely and their two faced-self came out immediately. I still went in since I was already there. As soon as I saw Chris, I knew it wasnt going to be a good experience. He looked annoyed that I was there immediately placing the blame on me for not seeing the email he had sent 10 min ago!!! Thats after I had been on the road for over an hour. He wasnt even busy he was just lounging and chatting with other staff in an office. Where was the proactive calling now? I even had to ask what else he had in stock he was just that turned off now that the car was gone (not that I was interested anymore at this point). Even as I was leaving he didnt even face me to say bye and already had his back to me, let alone a thank you for coming by or sorry for how things worked out. No respect at all.If you check what others say about their customer service on this rating site and others, youll see that AFTER purchase customer service is poor. Many others say that the purchasing experience is great, but the follow ups and service work is awful. That, coupled with what I experienced, is revealing of this dealerships character. They will do whatever to please you before and during the sale, but after the sale is complete, they really dont care about you. Youd think theyd learned by now that customer service throughout the relationship leads to loyalty and more revenue. Even if you find a car for a good price at this dealership, I strongly suggest you consider everything after the sale especially if youre buying a new car there and want to get your car maintenance serviced there for years following. Its just not worth it. Theres a lot of other dealerships with better and more honest people and service.

Internet new vehicle buyer

Feb 21, 2014

My wife and I was throughly impressed with Internet sales. With an extremely busy schedule it was an awesome experience to be able to review vehicles, make a selection and get to the bottom line to purchase the vehicle of choice. More time in the quality of life then a task that could be cumbersome with some dealerships. Thank you Ange!

Dave B.

Feb 19, 2014

Your inventory of quality used cars was really impressive. After looking at several, I decided on a certified 2013 Ford Taurus Limited. There was no pressure and I was very comfortable throughout the entire buying process. Ange was very knowledgeable and had answered all my questions. I wish to thank Ange and the friendly staff at Sheehy Warrenton for making my purchase quite easy. I look forward to returning to Sheehy for my VIP service. Kudos to all.

william04

Feb 5, 2014

we are so happy about the services that DJ give to us and we can recommended more peoples to this dealer. keep doing the same service . We are enjoying our new vehicle.

Allen

Jan 24, 2014

It was time for Oil Change and service on my Ford Expedition. I had been thinking about it and my wife had an upcoming trip. She called the service center and got hold of Crystal and asked about bringing the vehicle in the next day. She was given a time to come in, however, it snowed during the night and my wife was afraid that she could get there in the afternoon as more snow was forecast. She called Crystal and was told that she could bring the vehicle in now and Crystal said that she would work to get it done before late afternoon. At about 10:30 we got the vehicle to Crystal and she said she would call us. About 11:45, we got a call the service was completed and Crystal had called us. We went to the service center, picked up our vehicle and were back at home and didn't have to get out in the snow. The friendliness, the helpfulness, the attention to detail, the willingness to accommodate and the quality of service were all outstanding, especially from Crystal. She treated us like it was her car, her trip, her concern and made us feel that we were valued customers that she wanted to come back again AND WE WILL.

barryharp

Jan 23, 2014

Sheehy has provided the best service one would want in a dealer. I just purchased my second car from them and both times were excellent. I also purchased the VIP package for both cars and there service department is superior. I was not pressured, I was treated with respect. They saw to it that every question was answered. They went above and beyond training on the options in my car. I would return again and recommend the purchase of a car from Sheehy of Warrenton.

Judy

Jan 11, 2014

Jose Suarez was my salesman. He was excellent, did not pressure me. He took the time to answer any questions. He was very friendly and professional. Henry (sales manager) allowed me to take my Ford Escape off the lot for a couple of days to try it out. I appreciate this trusting and friendly atmosphere. Everyone at Warrenton Sheehy Ford were friendly and helpful. Would recommend to anyone.

Zonk

Jan 11, 2014

In and out quick or minor service - oil change and tire rotation. Really apreciated it!!

Kruscello

Jan 10, 2014

My car was serviced at Sheehy Ford in Warrenton because my pass anger mirror was hit and came off. I had a very good experience with the service department and would recommend them. Everyone was very pleasant and easy to deal with.

krill74

Dec 5, 2013

Straight to the point, The dealership is terrible from their finance department to their tax, tag and titling group. Very inconsistent and deplorable. It took 7 months to get a refund on a policy that I cancelled 3 times including at the time of purchase. It took 6 months for the dealership to get the information to DMV and at that, I had to get a second set of plates from their due to the mistakes Sheehy of Warrenton made during my transaction. Spoke with Sales manager and the general manager and it still took 3 months to get this done. Pathetic! I can honestly say that the price on the vehicle was ok, but take cash or have your financing secured before going in and do your own work. T

2nephi

Dec 5, 2013

"The Why" Because Crystal and Steve are very professional and knowledgeable about customer satisfaction, and quality. Crystal has learn to balance the interest of Sheehy Ford and the customer.You just feel comfortable with Crystal advice and with the work of the technician Steve.My appointments have always been on time and out at a reasonable time.High 5 to Crystal and Steve.Tom in Warrenton, VA

Chris C

Dec 3, 2013

My wife took our new Mustang in for it's first oil change. The service manager recommended a tire rotation as well as the car had over 7K miles. The Oil change was free and only a $21 charge for a tire rotation. My only complaint is that the tires were inflated to 38psi vise the 32psi the owners manual recommends.

cserino1

Nov 30, 2013

I have had my 07 E 250 in for periodic service and repair, and each time I am in I feel like I am treated with courtesy and respect, which is rare in today's automotive climate. I have dealt with Crystal and Steve the most, and they make me feel very comfortable with anything going on with my vehicle. I am in the market for a new 3/4 Ton vehicle, and their service has been the determination that I will be purchasing a F 250.

tpfautz

Nov 29, 2013

I recently needed a set of new brakes. Sheehy was recommended by my daughter. Mr. Morris Page was the representative that I dealt with on this visit. I found him to be very professional and true to his word on expectations for the service done, pricing and time frame. All of which are very important to a home health nurse. I rely very heavily on my car for my line of work, so after this experience I will return to Sheehy over my dealership for any service I may need in the future and I will request Mr Page and his team!

HMcPeak

Nov 29, 2013

I was driving on Route 29 and my service light went on in my car and I was worried since it said to bring in to the nearest dealer asap. SInce there are no Mercedes in the area, I pulled in Ford (our other vehicle is a Ford truck) so thought I would stop in with my car. I was greeted by Morris and he was so accommodating. Not only did he put me at ease, that the service message Check light - lamp defective message was not urgent and offered to provide a new bulb, but my tire pressure was low, which he filled and checked all the tires and made sure I was safe to go! That was very comforting. I will come back with our Ford truck, since the service was top-notch and the people, represented by Morris was exceptional.

usmsrj

Nov 29, 2013

I have known and worked with your Quick Lane service advisor Crystal Ammerman from another dealership in the past. Her excellent customer service from when I knew her then, continues today at your Sheehy Ford team in Warrenton VA. We bought two cars from your team at the Sheehy Nissan in Manassas 2011 and 2012. Since your dealership is closer to Warrenton, we just bring both cars down to Crystal and your team to service both cars. We have been extremely satisfied each and every time we came down and interacted with her. She hasn't changed a bit, always courteous, reassuring, friendly, very professional and has always asked if we need a ride home, she is just a great fit for your team.Please clone her, if every dealership had a team of Crystal Ammerman's on board, you would always have future sales and service customers.As long as we live here in Warrenton, VA we will continue to have Crystal and your team take care of us.She is a true blessing and should be recognized for her Outstanding Customer Service.Sincerely,Jeff & Ronda Patterson

FordLover

Nov 27, 2013

I want to thank you, Tony Habibi, and Sheehy Ford for excellent customer service. My wife and I are extremely impressed with Your expertise and salesmanship in helping us purchase the new Ford Taurus. We will recommend everyone we know to Mr.Habibi and Sheehy Ford.

JD

Nov 27, 2013

Great followup service. Was prompt in replying to inquirys. Friendly and courteous. So far could not be better customer service.

James

Nov 27, 2013

Very helpful staff and dealership. I worked with Tony Habibi, very knowledgeable salesman while helped me with my selection. I didn't think I would walk out with a car but with the great selection and help I was able to go home happy and content with my purchase. Luis was also great!! He was the finance guy and got me a lower rate than my bank!!! I would recommended anyone looking to buy a car to head over to Sheehy Ford in Warrenton!!!

ChrissyLynn

Nov 26, 2013

I bought a used 2010 Ford Fusion from this dealership and had a wonderful experience. The sales people weren't pushy and following me around the dealership like I experienced at other dealerships. My salesman, Shawn, was very knowledgeable about all the cars I was interested in and showed me all the different gadgets in the cars (I'm a gadgets person). I felt bad that I was taking up his time and was being indecisive but Shawn kept telling me to take my time and saying it is a big purchase and there is no need to rush, which I really appreciated. I kept going back and forth between a Fusion and a Focus and Shawn took me out on several test drives to allow me to feel the difference and comfort of the cars. Even a few days prior to my purchase he had a car delivered from another location so that I could see it in person and test drive it and wasn't at all pushing me to purchase it even though they had it delivered just for me. Once I finally decided on the Fusion the financing process was well explained to me and quick, took only about 30 minutes! I ended up also purchasing the Sheehy VIP package which gives me free oil changes for the life of the car, free inspections, free tire rotation and discounts on other services. I will be going to Shawn for all my future purchases. I highly recommend everyone to work with him.

debraembrey

Nov 26, 2013

I was looking for an affordable used car and Phil was so helpful. He greeted me as soon as I walked in and made me feel comfortable while I tried to make my decision. I had to trade my car in and was not certain what would be the best choice so he gave me several options and made me feel comfortable while I went through all my choices. He helped me select a used Ford Edge and I have been very pleased. I can't thank him enough for making my purchase a little less stressful for me. I am a single mom trying to make these decisions and I was a little nervous, but felt he guided me honestly and fairly. I would recommend getting Phil's advice on future purchases. My daughter will be needing a new car soon and we will definitely be giving him a call.

settledown

Nov 26, 2013

I was in looking for a vehicle for my granddaughter. She will be graduating this summer. I remembered Phil from working at a used dealership in town and thought I would stop in and say hello. He was very helpful in making some great suggestions for safe vehicles for her as she starts out on her journey to college. My son and daughter in law have purchased vehicles from Phil in the past and suggested I stop in to see what he thought would be a good car for her. I so appreciated how helpful yet how he wasn't pushy and understood I wasn't going to purchase for another few months. He assured me he would be on the look out and would keep me posted the time got closer. My family has always trusted his opinion and have always been able to rely on him to put us in safe, affordable cars. I will definitely be calling him in May to help me select the perfect car for her graduation gift. If you are thinking of purchasing a new or used car any time soon I suggest giving Phil Lamma a call - he is friendly and will go the extra mile to ensure you are happy with your purchase. He understands how small towns operate...we like to do business a certain way - he just gets it!! Thanks Phil! I will be back soon.

Got the Fusion

Nov 26, 2013

Very helpful staff. The salesperson, Doug Owens, was very straightforward, honest, and nice to work with. Mr. Owens was a welcome departure from the stereotypical salesperson as he was not overbearing, continuously asking for a deal, or impatient. Mr. Owens allowed us to make an informed decision by experiencing the car first hand, adding additional information as needed.

emmalouise

Nov 25, 2013

After eyeballing a grey Scion TC in the used car section, I was approached by Chris, well dressed and very professional who helped me greatly when it came to any questions I had about the car. As this was my first time buying a car ever, he eased any fear I had of purchasing this vehicle. I thought the car was out of my reach but I got a fantastic price and finance rate on this car as Chris said I would, he delivered. I couldn't be happier. I was always told that I would/should never go to buy a car alone as I may get "ripped off" But with Chris as my salesman I never felt alone and I never got "ripped off"The whole experience was great and I would definitely go back to Sheehy Ford of Warrenton for my future purchases as they have exceptional customer service and friendly staff.

Michael

Nov 25, 2013

We had an excellent car purchasing experience at Sheehy Ford. My wife purchased a Ford Fusion. The salesperson Chris Murphy was very thoughtful and helpful throughout the entire process. All the questions that we had were answered and additional information was provided even after we had been satisfied with the answers we had received. The whole process went very smoothly and everyone was extremely helpful

Richard P. Santiago

Nov 25, 2013

Angela was an outstanding sales representative. I can tell she has several years of experience. Would recommend her as well as the Ford dealership to all my friends and family.

JasonPell

Nov 23, 2013

I came into Sheehy Ford with the expectation of looking at used cars and thought owning a new car was unaffordable. Doug saw me looking around and came over to talk and see if he could help me find what I was looking for. It was a great experience altogether. I felt no pressure and we found a new Ford Focus that was in my monthly price range. I am totally impressed with the way Ford has made a comeback and is now very competitive with other top performers. I believe Doug was most helpful in finding the right fit for a vehicle. He answered thoroughly any questions I had about the vehicle, financing, or performance. The finance associate was also very kind and informative. I would highly recommend Sheehy Ford as a dealer and Doug Owens for sales. I normally dread shopping for a vehicle, but they made the experience much less stressful and very pleasant.

LincolnLady

Nov 23, 2013

Thanks to Frank and Crystal and all the service staff for keeping my 2002 Lincoln on the road and thriving. She's given us some interesting times, but everyone keeps persisting and we appreciate that. I also appreciate the popcorn while I wait.

Robertcsturgeon

Nov 12, 2013

Ange is a great saleswomen. She is easy to deal with and does what she says she is going to do. I have bought a few cars from her and I would highly recommend her just don't drive to fast on the test drive she does not do well with speed!

JoeA7

Nov 4, 2013

As a buyer of four Ford vehicles in the last two years I felt compelled to add a positive review of the Sheehy Ford Warrenton Va sales staff, who were by far the most professional and helpful of the four different Ford dealerships I have worked with since 2007. Angie Malmquist and Jose Suarez were excellent sales representatives and Henry, the sales manager, was very easy to work with. The entire sales staff was always helpful and very knowledgeable throughout the sales process. I would highly recommend this dealership to any potential Ford buyer. Thank you for allowing me to add this review.Joe Adriance

cdcarty

Nov 1, 2013

My 2014 Mustang was hit from the rear and received moderate damage. Rose Coleman that works in the Body shop was very helpful working with the insurance company to get the car repaired quickly. The Body shop did an excellent job on the car and you cannot tell it was ever in an accident.

RobRoyC

Oct 29, 2013

I give the Sales person Angie highest mark in each category on this review. Wonderful demeanor, outstanding effort to find the exact car I wanted and answer all questions. No push, no pressure, just assistance. Would buy from her again in a heartbeat. But, I would go in pre approved for a loan with a draft in hand, and tell the finance person, No, no, no.The usual stuff from him, got better GAP insurance from my credit union and extended warranty might be better through Ford Credit than the dealer's lender, Crapital One.1500 miles so far and very happy.

RobRoyC

Oct 29, 2013

I give the Sales person Angie highest mark in each category on this review. Wonderful demeanor, outstanding effort to find the exact car I wanted and answer all questions. No push, no pressure, just assistance. Would buy from her again in a heartbeat. But, I would go in pre approved for a loan with a draft in hand, and tell the finance person, No, no, no. The usual stuff from him, got better GAP insurance from my credit union and extended warranty might be better through Ford Credit than the dealer's lender, Crapital One. 1500 miles so far and very happy.

special_eddie

Oct 24, 2013

It was kind of a rough start. I have several aftermarket products on my truck that Sheehy Ford body shop had to track down. It took some work and a couple of visits but it was successfully completed. Rose is very good at her job and strives to produce a good product. If it wasn't for Rose I probably would have taken my truck some place else.

toyova

Oct 16, 2013

Rose and Lindsy provided exceoptional service when I took my car in for repairs to Sheey's Collision Center. This has been the best experience I have ever had with a service department .

mrizzardi

Oct 3, 2013

I purchased my Ford Escort at Sheehy in 11/11. Love the car & never had a problem until a couple of weeks ago. I called Sheehy's service dept. & set up an appointment to drop it off. I was greeted there by a friendly staff. I told them what the problem was, and they explained they would check to verify & call me. They called the next day. The problem was no longer covered under my warrenty because of miles driven. It was not a small fix. I had contacted Ford (not Sheehy) to see if they could help me out because I felt the part should have lasted years. The Ford customer service offered a small reduction in cost. I was going back and forth with Ford and Frank Racut. He was kind and understanding of my situation. He knew I had a valid concern with regard to the problem and the cause. Ford customer service wouldn't budge. They weren't rude, but I felt slighted. I called Frank Racut and told him to go ahead with the repair, but wasn't satisfied. He was courteous, friendly and understanding. Two days later, Frank called to say my car was ready to pick up. He asked if I wanted to know the damage (price) I said yes. When he gave me my total I was stunned! Sheehy stepped up and gave me more than ever expected! It's a rare thing these days to have a company that stands up for their customers and make sure it's done right! Thank you so much Frank and Sheehy Ford. You're guaranteed we'll be coming back to make future purchases.

Sridhar

Aug 26, 2013

I decided to buy a Ford Focus. I was doing my research on Cars.com when I saw Sheehy Ford Warrenton had a good price listed on a 2013 Ford Focus SE. I thought this good price wont stick around for a while so I called them and asked if the car is still available. The dealer said yes and asked me to drop in. When I got there, they told me to look at another car since they sold it. !! Drive someone around in traffic for 50 miles just to see the car sold. Also this guy, Chris Murphy seemed very unpleasant to work with. He added back all the incentives and some stupid charges I ever heard in my life about a car. He bloated up the price way higher than a 2014 car and said I am being offered the best deal. Yeah Right!! He did not have the courtesy to talk through the deal when I settled for a car with a different color. He wanted to charge me higher on this new car. He didnt even show the respect a customer deserves when he is buying a car. His exact words were, "I don't have time to talk to you, I have calls to make". Really?? When a customer is willing to purchase a car from you, you push him away saying that you have calls to make?? Where is the customer satisfaction?? Also I was made to just sit and wait for half an hour just to get a Quote on the car. If this guy, Chris Murphy worked for me, I would fire him right away. I hate people with such poor attitude towards a customer. Doesnt every customer wanted to be treated well and allowed to buy a product. !!! Sheehy Ford Warrenton!! A shameful act for someone who claims to be one of the top selling car dealership in Virginia!!

Blonderitchie

Aug 14, 2013

They were nice and friendly till we purchased the vehicle. The finance guy was very pushy about us purchasing all the extras and warrently to the point it got annoying. After we bought our vehicle we had some questions and we called and left voicemails and they would never return our call. My husband finally had to call the manager to get any help. They told us our loan was through one bank but we never got a statement and when we called, the bank said they had no records on us, so we have no clue who our loan is through and are waiting to hear back from them once again on who they financed through. This experience has been the worst overall experience we have had with buying a car. We will not be going up there for anything else.

Lou & Alex

Jun 25, 2013

Ange at Sheehy Ford in Warrenton made the purchase process a breeze. Everything up to the point of picking up the car was done by email. No surprises at the dealership. Drove away a happy customer. This was just after having a terrible experience at another Ford dealer in Sterling that I had to walk away from. Thank you Ange!

EricMSDC

Jun 1, 2013

My wife and I were in the market for a brand new Ford Fiesta, and heard from a relative that Sheehy Ford was the place to go. All it took was one visit for us to know that this was indeed the place that we wanted to buy a car from; clean facilities, helpful staff, and very friendly salepersons. We had the joy of working with a Mr. John Clampitt, a man who went above and beyond his duties to assist us in our purchase, even going so far as driving two hours out of his way to bring our new car to the lot and picking us up from our home when we didn't have another ride. Truly, a wonderful experience!

EricMS

May 31, 2013

After several weeks of research, my wife and I went to sheehy to take a look at their 2013 Fiestas, whereupon we had the pleasure of working with John Clampitt, the salesman assigned to us. He was extraordinarily friendly and polite, and both his extensive knowledge and calm demeanor put us at ease. My wife and I returned a day later to get into the nitty gritty of making a purchase, and John and his co-worker Louis went out of their way to help us find the financing we needed to make a successful first purchase. The car we wanted wasn't on the lot, so John himself drove several hours out of the way to have our car delivered the next day. He even went so far as to pick us up from our home when we didn't have a ride to the dealership. My wife and I are a young couple just beginning our adult lives, and everyone at Sheehy did their best to make us feel welcome and cared for. Marc Anthony, the GM of Sheehy (and wife of Cleopatra)) extended his personal thanks to us on our purchase. All in all, a fantastic experience. My wife and I will definitely be getting our future car from these folks, and I cannot recommend them enough.

J ROBERTSON

May 29, 2013

MATT IN SERVICE IS GREAT. HE IS THE ONLY REASON I KEEP COMING BACK.

Cindy

May 28, 2013

sheehy service department was courteous and quick. i was in and out and the bill for my repair was reasonable. i worked with matt and he was very easy to work with and also very knowledgeable..thanks again sheehy ford!!!!!!!

Kayla

May 27, 2013

Excellent service, excellent price, and very easy! Ask for Terence!

escapebuyer

May 27, 2013

Salesperson Crystal was wonderful, very helpful. General manager was good. Andy in the pricing department was not helpful and unwilling to communicate effectively with the customer, almost killed the deal.

Elmerlee

May 27, 2013

This was the best buying experience we ever had. The attention to detail was excellent. Our Salesman, Mr. Holt was particularly knowlegeable about all of the technology of the new car.

Awesome wife

May 26, 2013

John Clampitt reached us promptly via e-mail when my husband started to research different Ford Fusions. He sent us a picture of the car along with the picture of the "price tag." When we arrived at the dealership he greeted us right away. He was very professional and not pushey. We would recommend his serive to friends and family.

Nash Smith

May 25, 2013

my review is a positive review. Everyone was very professional and knowledgable. my overall costomer experience would be satisfied and happy.

Rebecca King

May 25, 2013

My experience at Sheehy was awesome - John was knowledgeable, dedicated and attentive. I appreciate how everyone at Sheehy treated me! Highly recommend John and Sheehy. Thank you!

Lindsay

May 24, 2013

I bought my 2013 Ford Focus the begining of this year. I told the sales department exactly what i was looking for in a new vehicle. They did their research, kept me updated, everyone invovled was extremely helpful, and i felt i can trust Sheehy employees. Everyone was vibrant, listened to me, and everyone helps each other like a family. The first car they showed me was a done deal! Everything i wanted and ask for in a vehicle, they had it. I would definitely recomend Sheehy Ford of Warrenton because they found exactly what i wanted/needed in a vehicle. Thank you Sheehy Ford!!!

Lauren

May 24, 2013

The staff at Sheehy Is so friendly and made buying our new car a real pleasure! They really streamlined the process and we were more than satisfied with our experience. We highly recommend their team, this is our second purchase at Sheehy Ford of Warrenton and we will never go anywhere else!

Steve B.

May 24, 2013

I have previously purchased two other vehicles from Sheehey Ford (Warrenton) with more than satisfactory results, both with the vehicles and the total buying experience. This time has been a continuation of the good results - Thanks Ange and the whole crew.

weaver family jwhwmw

May 23, 2013

chris was excellent, very polite, very easy to talk to and was very patient with us and our son as was the rest of the staff at sheehy! would come back in a heartbeat!

ruthera2

May 22, 2013

Brought my car in this morning for an 8 am appointment for warranty work. They did not take the car back until 11 am to start.Unacceptable!!!

E. Cornett

May 22, 2013

My wife and I had stopped at Sheehy to just look/price a new Explorer. we hadn't been there more than a few minutes before John Clampit(salesman) came up to us and offered his assistance. He showed us numerous vehicles and also offeredto show us an alternative vehicle that also fit the same things we were looking for. We ended up purchasing a new Flex. John was great, answering all our questions and offering to check the other dealers for the colors and options we were looking for. He spent time showing us how all the options worked. He was extremely helpful. When time comes to purchase another vehicle, either new or used We will certainly return to Sheehy Ford in Warrenton. Also will recommend then to our friends and family.

JWV

May 22, 2013

Great experience. Staff was very helpful and cordial throughout the whole process. John Clampitt was great to work with through email communication and in person on the day of sale. I would highly recommend this dealership to other buyers.

JeyDah

May 22, 2013

Bought a used Ford Explorer at Sheehy Ford in Warrenton, VA. The sales staff was very helpful and worked hard to get me in a car! Easy hassle free enviroment.

Christine and Rob

May 21, 2013

My husband and I had a great experience on buying our new car. We showed up just to look and ended up buying. There was no pressure to buy, we just couldn't resist the good deal. Jose Suarez was our sales consultant and he was great. Luis, the finance manager, was very helpful and made us feel very confident in our decision today.

Bonnie Wilder

May 18, 2013

Crystal Cota very helpful in finding the vehicle we wanted at the price we wanted to pay. very helpful in explaining all options and packages

atemyb8

Apr 1, 2013

My daughter wrecked my 2009 ford focus and I had it towed to sheehy ford of warrenton and I just have to say, that they did a wonderful job. The car looks amazing, almost too nice to let my daughter drive again. ;) Thanks rose and your shop guys for making it look nice.. I'm very very happy with the work..

michaeldiver

Mar 29, 2013

I was up from Florida visiting friends, my car broke down and i had it towed to Sheehy Ford of Warrenton. The repair was too costly. I got a great trade in amount for my car so I purchased a new Focus. Ange and Sheehy made it easy!!!! Thank you Michael

ecasey

Mar 29, 2013

Just got home with my Diesel F250. I saw it online. I then called and learned more about the truck, and knew it was for me. I told Troy i wanted the truck, and gave a deposit. When I arrived the truck was all shinny and ready to go. Went slick as a whistle. Great deal, great people, great dealer.

Happy in Jeffersonton

Mar 29, 2013

When I walked in I was greeted with a smiling cheerful person. I then met Troy who guided me through the process like a real pro, and never made me feel like I was talking to "a car salesman". We agreed on the price and terms - next thing you know I'm driving my new Fusion. Doesn't get any better than that. I will be back for my next car from them.

charles_m_doan

Mar 23, 2013

I went to Sheehy ford to test drive a Focus ST. I had a special test drive offer given to me and I really wanted to see more of the ST as I saw it recently at the D.C, Auto show. scott was the salesman the greeted me out in the parking lot. He introduced himself, but did not give me a card. I told him I wanted to test drive the Focus ST and gave him my test drive offer up front and my driver's license. He said he would be back with the keys. Here's what he said upon returning:"I got good news and bad news. We went ahead an signed your test drive offer, but we aren't going to let you drive it unless you are serious about looking to buy it"I can't believe he had the stones to say something so stupid. The only way I will ever set foot on that car lot again is to show that dealership my new car that I will buy somewhere else and I plan on telling as many customers as I can about my ordeal while I am there.I challenge the dealership to dispute this...and please try.

raveslg

Mar 5, 2013

Everyone hates to be in a car accident and going through the process of getting your car worked on and not having your car. But at Sheehy Ford's Body Shop they made it easy and painless for me. The staff was helpful, caring, and provided me with statuses on my vehicle while it was in the shop. I couldn't ask for a better place to get my car worked on. The work was great quality and my vehicle looked brand new. If anyone ever asks me where they should get the car worked on, Sheehy Ford is what i would recommend.

Lindsayg90

Mar 4, 2013

Sheehy Ford of Warrenton sales found exactly what i wanted. They provided me with outstanding service, everyone there was very friendly, and i couldn't be any more happy with my new vehicle.

lraves

Mar 4, 2013

I had the best service at Sheehy Ford. I got exactly what i wanted through helpful, friendly, and caring people that work at this dealership.

VA Sheehy Ford Fan

Mar 3, 2013

Everyone at this dealership with whom we interacted was friendly, helpful and focused on making my wife and I a happy satisfied customer! We visited a local other car dealer to start searching for a diesel truck that could pull a horse trailer. At 4:00pm on a Saturday several weeks ago, this other delaer was closed, so we stopped by Sheehy Ford just to see what was available. As it turned out there was an extremely "clean" 2008 used Ford 250 Heavy Duty diesel truck on the lot that caught our eye. We met with Doug, our sales team member, who made us feel right at home with no heavy sales pressure but only a genuine interest in making sure we found what we wanted! From Doug, we met Andy, the used car manager, and Steve, the General Manager. They both were outstanding in helping to make our deal happen and take care of our needs for the truck we ended up purchasing. Mark, in getting the deal financed was also incredible. Anyone looking to buy a new or used car or truck in the Warrenton, VA outlying areas should go to Sheehy Ford in Warrenton and ask for Doug. We live in Ashburn, VA and driving to Warrenton was well worth the few extra miles for the deal and incredible customer service we received!!!

alonzowhi

Jan 26, 2013

I felt the friendliness before he introduced himself. I felt very comfortable during the overall experience. I recommend BILL most highly. He is an asset to your dealership.

nream08

Jan 23, 2013

I came in with a vague idea of the car and price i was looking for, and thanks to Bill i got the information i needed to find a car i was not only happy with, but was better than i expected at a price that was also better than i originally planned. I would Recommend.

dentonwest

Jan 23, 2013

I had a great experience at Sheehy Ford. The whole staff was friendly and helpful. I got a great deal on a great truck. Bill Gunnett couldn't have been more helpful. Thanks Bill.

mpoe

Jan 21, 2013

Bill took his time and explained the car in great detail and did not pressure us at any time.We would highly recommend Bill and the team at Sheehy

amfont00

Dec 21, 2012

The employees at this dealership went above and beyond for me, finding me the exact car I was looking for. The car I wanted was not available at their dealership so they spent time locating and getting me what I needed. They were fair, honest and not "pushy". They answered all my questions, took time to show me the mechanics of my car and stayed late while my car was getting trucked from another state. While I was waiting for my car, I watched them with other potential buyers, and they handle themselves professionally. I would recommend this dealership to anyone and will continue my patronage.

autobyr

Nov 25, 2012

When I read that KBB estimated trade-in pricing is used by this dealership to value my trade-in, I went thinking I would receive slightly less than what I had estimated online as a fair trade-in price for my vehicle. Instead I had to haggle with the GM for an offer that was $1.25K less than what KBB had estimated.Next came the lengthy "show" of going through the motions over a vehicle that did not meet the specs I wanted, but was close enough. After the "back and forth" in working a better price than MSRP, I was sold on a price that was fair, but the "vehicle destination charge" was not included, and a $500 document fee was tacked on with no wiggle room. This was NOT the internet pricing I was told I would receive, but I still felt like the price was decent enough, especially after spending hours at the dealership (until they closed in fact at 9pm).To add insult to injury, I had to wait around for final processing of the vehicle (why wasn't it made ready during the 4hrs prior I do not understand) and the added special "dealer" incentive did not add up at the time of contract signing, but I was tored and ready for the process to be done, so I moved on (looking back) was not the best deal.All-in-all, this dealer is no different than any other I have encountered, which is a statement in-and-of itself on the industry as a whole.

choltslag

Nov 15, 2012

We have tried to purchase our 2010 Milan from Sheehy of Warrenton for a week and this incompetent staff foulded it up so much that even with our 7 calls and a check for the total amount didn't make the sale. We came to the sales room with the check and still no Ms. Dyu or paper work. We left with the car and decided to go to Battlefield Ford. I will contact Ford Motor Credit and the Sheehy GM about this joke of an operation. I have a 2012 Raptor and will not consider having Sheehy look at it let alone the Milan. If you have any questions my ph # is 703-898-0889

Gosspeace

Nov 14, 2012

I will tell all people I know to shop here. John Clampitt and Chris Ricketts are top notch. The finance department was a very positve experience also. The VIP program they offer is a fantastic deal. Mr Sheehy should be proud of these guys! I look forward to deal with this dealership again

A.Finley04

Mar 12, 2012

The process started off well enough and Jennifer in sales was prompt and responsive. We set up a date and time to meet as my husband and I were coming from over an hour away to look at a vehicle. Well 10 minutes before the scheduled time to be there, I receive a call from Jennifer stating the vehicle will not be ready as originally planned and that there was work that needed to be done. Being that close already, we decided to go ahead and go just to see the vehicle in person. The car was not as advertised on the website (ie. Cloth seats when it stated leather) and we were told that it was just traded in, which we later saw on the Carfax that we were given that it was just purchased at auction. We decided to buy the vehicle knowing we were not going to keep it long term anyway. This was on a Thursday... They told us it would be ready for pick up by the following Monday, Tuesday at the latest and by Wednesday I still had not heard from the dealership at all. After an email to a manager I finally hear from someone saying they will deliver the car to me. Great, I suppose.I received the car on Thursday after their "175 point check" and by Friday afternoon the check engine light was already on. Saturday, I had to turn the ignition over 6 times before the car would stay running. After happening more than once, I finally brought the vehicle back to the dealership to see what was going on. More than two weeks later, I still do not have my car back. Everytime they say someone will call me back, it never happens and I have to call them. This dealership is a joke all the way around and I can't believe they consider this "service"The only fact that I can take solace in is that I now know never to purchase another vehicle, new or used, from this dealership again. And unless you are into being pushed off and ignored, I would suggest you don't buy one here either!

Mustang Fever

Feb 27, 2012

Saw a car I was interested in at a "sister" store, called on Friday at 4 pm and the sales staff had the car in Warrenton for me to see Saturday at 11! Very helpful and willing to work to get me the deal I wanted, and very friendly along the way, gave me more than I expected for my trade in, and a great price on the car I bought. I have bought many cars, but these people are by far the best I have worked with!

jgilberjr

Feb 24, 2012

Very knowledgeable and efficient staff. Had my car estimated and scheduled for repair, including getting me in a rental replacement in no time. All this before I left the estimate appointment. Then my vehicle was ready before the original due date by almost half a day. The quality of the repair was excellent. Restored my car to the "new" car look.Thanks for taking such good care of me.

rulandma

Jan 26, 2012

Allen Stevenson was extremely thorough and pleasant to work with. He gave us the best price on our preowned vehicle and the most we could have gotten for our trade in. We love the Ford Edge we purchased and would go back again to do future business.

kjwlang

Jan 7, 2012

The sales reps at Sheehy Ford in Warrenton, VA were all very friendly, patient and knowledgeable in handling my purchase. They were great in keeping me informed via internet communication about available cars that met my preferences, and they worked with me until I was able to find just the car at the price I could afford. They did not aggressively push the sale, but allowed me time to make the right choice. I would definitely recommend them.

paladin732

Nov 9, 2011

My new Focus came in on a Friday. I was out of the area, so we decided we would pick it up the following Monday.We arrived at the dealer at about 5:30. Rick(sales guy) immediately showed us the car and let us take a test drive in it, while he was finishing with another customer. When I came back, it was about 45 minutes before Chad(manager) finished drawing up the "proposal" (keep in mind, all negotiating had been done already, and they knew we were coming in, this could have been done ahead of time).By 7:00ish we were still waiting for the paperwork to be completed. Finally around 8:00pm Louise(finance guy) comes up and grabs paperwork to see if they can beat our credit union's 1.99% rate. This takes another half hour. When we finally went into his office around 8:30, we discovered that the price we agreed to is not what they were charging. We originally agreed to a price that only included the student discount, since that is valid through January, and the promotion at the time of the order was not going to still be valid.The price they were charging had factored in the $500 retail cash already (which put us at $500 above what we were expecting) and they were also $500 less then the trade-in price of my car they had agreed to through email (this price was increased the $500 after the deal was discussed, but they did still agree to it in email).We proceeded to discuss this with Chad for another hour or so. When he did not budge we went back to talk to Rick. He was not able to change Chad's mind. We decided to go outside and talk it over. When we came back in, we had decided we would buy the car anyway, as the price was still good. This is when we discovered that the $389 doc fee we were told is now $448 (despite the fact Rick confirmed it as $389 that day!). Again, Chad would not budge over the $60. I understand that in certain states you can not adjust the doc fee, but he could have dropped the car.By the time all of this is done, its almost 9pm, their closing time (we came at 5:30). This is when we discover that Louise decided to transfer my registration before I even signed the paperwork! To top it off, Louise went home and none of the staff could find my old registration. Chad very tersely told us to leave without our registration and they would send us it tomorrow (driving with no registration=illegal). He tried this several more times, including threatening us with calling the cops for trespassing. Finally, at around 9:45 I got so fed up, I called the cops myself. I informed them that the dealer had my registration, was refusing to give it back, and trying to make me drive home without it.When the cops came, they ended up having to give me a business card with their names on it, so that if we got pulled over we could explain the situation.This is NOT the way a car buying experience should be. A dealer should NEVER hold a registration hostage, lose it, or transfer it before the car has even been bought! I was forced to drive to work without proof of registration in a car that the dealer registered to themselves before completing the sale (which I believe is illegal also).I emailed the GM of the store (Tim) and he was substantially nicer. However, he would only budge on the doc fee, and refused to honor the $500. I ended up agreeing to the sale and telling them to make sure all paperwork was ready before I arrived, to have the Daytime Running Lights enabled and the car ready. Tim confirmed this was fine. When I showed up NOTHING was ready, we arrived at 4:45, did not leave till 6:45. I had to argue with Rick to have the dealer installed options installed that evening, because parts was closing, and he wanted to go home as well. After he spoke to Tim, they agreed to install that evening.When it came time for the paperwork, I had a check from my credit union this time and Louise started arguing with me over the registration from the other night. One of the biggest rule in retail is DON'T ARGUE WITH THE CUSTOMER. All it served to do was make me angry.

tina0821

Oct 10, 2011

I just want to say thank you to all the Staff at Sheehy , Mainly Rick !! He was outstanding !!!. I went to Battlefeild Ford Culpeper and after buying 2 brand new vehicles from them they did not try to help me at all and told me i needed to go with a much cheeper vehicle to get the payments i wanted, ( I will never go back there ) so we left there and went to Sheehy and were VERY Impressed with how we were greeted and treated. as busy as they were they still made time for us and never made us feel that we didn't matter . Teresa and Rick got me the payments i wanted plus some extras, and put in in an upgraded vehicle from what the other dealer wanted to put me in !!! I just loved them. They even went out and got me coffee!! I am so happy with the service and with my new 2011 Ford Explorer!!! Thank You so much for all you did for me !!!! And thank you to Tom & Bob for helping me set up my phone in the vehicle and for tom calling me to check on everything after. All My Thanks Kristina Jennings :) :)

Skykingbob

Oct 1, 2011

I live in Bealeton Virginia near Warrenton. My philosophy is to buy local if I am able to get a good deal. I went to Sheehy to look at F150 Crew Cabs. I was met by the smiling and friendly salesperson name Elizabeth Arnold. She cheerfully led us to the inventory of the F150's. After looking at several vehicles and test driving one my wife and I went home to think about it. There was no pressure applied to make a deal today. After a week we looked at the inventory again and found a vehicle we were interested in. Elizabeth did a fantastic job of getting the information we needed. We went to the dealership on the last day of September to buy the vehicle. During the negotiations she brought my requests to the sales manager. I was amazed at the willingness of all the sales and management people to work to forge a fair and equitable purchase. After completing the sale, Elizabeth was just as enthusiastic to complete several details to prep the truck for delivery to us (including personally transferring the license plates from my trade-in to the new vehicle with her electric screwdriver). I would highly recommend this dealership and salesperson Elizabeth Arnold. I will go to this dealership first when I go to purchase my next vehicle and I will have Ms. Arnold as my sales representative.

bonzer77

Sep 11, 2011

Jennifer was friendly, professional, and got us a great price. She went the extra mile to get us exactly what we wanted. We would definitely buy through her again!

Linus010

Sep 10, 2011

Why would I recommend this dealership? Easy...Rick Cypress. Rick did a great job answering all my questions and taking the time to ensure I was comfortable with my purchase. Rick is down to earth and made the purchase FUN...really!!!My excellent rating is also based on the 175 point inspection, very impressive. Having never purchased a used vehicle in the past, I drove off the lot knowing that the used vehicle was in top notch condition.I highly recommend Sheehy Ford and Rick Cypress. I'll be back when it's time to replace my wife's vehicle. Thank you Rick, thank you Sheehy Ford!Rgds,Kevin R.

Pkmako

Sep 10, 2011

This was the first new vehicle purchase for me and I was amazed at how helpful, honest, and friendly everyone at the dealership was. They researched all possible rebates and gave me a fair tradein value on my vehicle. Our Salesman, Rick Cypress, went the extra mile to locate the exact vehicle that I was looking for, and had it delivered to the dealership, he was excellent. Overall, this was a very simple and relaxing experience!

AWCooke

Aug 30, 2011

Both Rick and Elizabeth(trainee) were very friendly and made the experience pain free. Rick was knowledge about the product and up front with what he could do and had me sold in the first hour. Without a doubt he is the most enjoyable salesman I have ever worked with in buying a new car.

jilltparker

Aug 30, 2011

We own a driving school in Virginia Beach, VA. I checked here locally for an XLS Escape. Some of the dealerships did not have what I was looking for nor did they really listen to what I wanted. I contacted Sheehy Ford in Warrenton and Tom Reber listened to everything I wanted and found that exact vehicle. My husband and drove 4 hours to pick up our new Escape. When we arrived the car was cleaned and filled up ready to go. Tom had all of our paper work ready and it was a breeze. I would definitely make the drive to Sheehy in Warrenton again. The customer service and vehicle price were awesome! Thanks again Tom!

f150purchaser

Aug 14, 2011

I went to Ted Britt in Chantilly and Fairfax as well as Sheehy in Gaithersburg. Ted Britt was helpful but we couldn't come together on a price. Sheehy in Gaithersburg was overbearing and pushy. When they found out that I intended to look at another Sheehy dealership the next day, they lied about their capabilities as a dealer and told me that they've had vehicles transferred from other Sheehy dealerships that were of poor quality and hadn't been taken care of by the dealer. The salesperson also said that other Sheehy dealerships didn't participate in the Ford Certified Pre-owned program (which was a lie). I wouldn't recommend Sheehy in Gaithersburg to anyone.Sheehy in Warrenton was great. David Carter was especially helpful in the vehicle selection process and provided everything that was requested and answered all questions without hesitation. It was a no-nonsense transaction at all stages, which I appreciated after the runaround at other dealers.The vehicle took about 10 days to arrive and their computers were very slow that day. It took 4.5 hours to complete the transaction.

skoosh

Jul 23, 2011

This dealer handled my warranty situation with a high level of integrity, where as another Ford dealer did not. It was a paint issue from delivery. The car where i bought the vehicle did not stand behind it. The work was done with excellence.

John Kenney

Jul 19, 2011

This Dealership was acquired recently by Sheehy. The new management is a huge improvement and we were really surprised. My wife and I just stopped to look at a few vehicles and a nice salesman asked if we needed help. We weren't even serious about purchasing but have needed a car for some time. After checking out 5 and driving 2 we went inside to talk. We were pleasantly surprised to see our price was just what Carfax recommended. The finance rate was also a surprise due to my financial problems a few years ago. If you live near a Sheehy Dealership be sure to give them a look. Thank You Sheehy for a great deal!

rodell3224

Jul 14, 2011

The 2 girls in the body shop were great and really helped me feel better after not having a good day before arriving. They missed lunch as well as the person that did the work and the work done is great. I do not really like Ford cars but the body shop people are definitely recommended and should be given a raise in pay.

MadameP

Jul 7, 2011

David and other employees worked hard to ensure our satisfaction. They went above and beyond our expectations as far as customer service. They wanted us to be happy with our car buying experience and we were. We will definitely recomment Sheehy Ford of Warrenton to others and will return there for future purchases.

PLillis

Jul 6, 2011

I was coming home from vacation and hit a deer, the car was not drivable.I had it towed to Sheehy Ford, Warrenton VA and got a ride home.At home, three states away, Sheehy Ford made the experience comforting.Rose and Nicki were always there to answer my questions or concerns no matter how many times I called or emailed them. They worked very quickly to get my car on the road again.The work was one very well, when I picked it up, they went over everything that was fixed.

jc9478

Jul 6, 2011

David Carter made negotiation easy after a bad experience at another dealer. The service was straight-forward. We look forward to receiving the car when it comes in.

randers

Jul 3, 2011

Excellent sales staff and customer support. They really work with you on trying to find a price that will fit your budget. Highly, highly recommended!

riteaid

Jun 23, 2011

I have bought many cars in the past both new and used. My experience today at Sheehy Ford was a very pleasureable happening. I had e-mailed David Carter and inquired about a new Ford Fiesta. David very promptly followed up with me and we set an appointment to view the car. He warmly greeted me when I entered the dealership and also got me a bottle of cold water. We looked at the Fiesta and he explained in detail the mechanics of the car as well as the features and options. I did not test drive the car as I had done that at a competitive dealer and I might add that salesman has not contacted me since. The competiton had 1 Fiesta on the lot and claimed they were getting some in a couple of weeks. Never heard back so I "surfed" the internet for dealers and Sheehy had the best inventory. Warrenton is appx 45 minutes from my home but I felt confident that I would be treated fairly. David made me feel special and that he appreciated my business. I was treated like a valued customer and will refer all my friends to David if they are in the market for a vehicle. I work in retail and I know that customer service is a big part of business and customers are the ones who pay our salary. Thank you so much to Sheehy and David Carter. I am thrilled with my purchase and cant wait to show it off.

kiki_thompson

Jun 19, 2011

David Carter took over communicating with me, after another salesman was promoted, regarding my search for a good deal on a 2011 Ford Fusion. He was prompt in his email replies, courteous on the phone, respectful, and honest in the information he gave me. I appreciated his integrity. I bought a car from him for all of these reasons --- and because he offered me a great deal!

Ligi

Jun 9, 2011

We totally recommend going to Sheehy Ford in Warrenton, VA for your next vehicle. David Carter (the salesman) was knowlegable and stated that if he did not have the answer he would find out any answers to any of our questions. He took the time to go over the features of the car after our purchase which made us feel valued and not simply a number. He sold us the car that we needed; not pressuring us to buy something that did not fit our requirements. He answered all of our questions and went out of his way to ensure that we got the car, price and satisfaction that will keep us as repeat customers. Sheehy Ford in Warrenton has competitive pricing which they list on the internet that makes it well worth the trip to Warrenton to shop for your next vehicle.

tjacobs79

Jun 8, 2011

I bought my first car yesterday at this dealership. Best customer service I have experienced since I have started my hunt. Jennifer White was my sales rep. She was very knowledgeable, full of fun and positive energy, and very helpful. I recommend her to any person looking to buy a new or used car. She made my experience a good one that I will always want to remember.

harmonicaking

Jun 7, 2011

Our experience was wonderful, Jenn had everything ready to go and our loan approved and did the best she could to keep it within the range that we could afford. She made sure we were comfortable and made sure my disabled wife was priority, bringing her cold drinks and making her at ease. She was very proactive as far as showing us the car and making sure it was what we wanted and needed. I have already reccommended this dealer ship and Jenn to several people. I would rate our experience at %100+++ Thank you Sheehy Ford and Jenn White for taking care of us. We will be back. Dave and Sherry Taylor

TB_VA

Jun 7, 2011

Looking for a new Focus Titanium in Tuxedo Black or Candy Red with specific options. Jennifer kept in touch with me and listened (more than I can say for some other dealers). She searched and searched for car I wanted but to no avail. Ford discontinued the colors due to Japan crisis. I decided to order a Focus and get what I wanted. She made the experience as enjoyable as possible as I do not care to sit in dealerships :) Jennifer really went above what any other dealer I have dealt with. She is enjoyable to talk to and is open to any questions, which I had alot. I highly recommend Jennifer and the dealership.

Caroleg

May 31, 2011

Never expected to receive such excellent assistance and followup. Looking for a new vehicle after owning one for 16 years. Jennifer was very informative and patient when asked many questions. The dealership as a whole was a very good experience and I look foward to doing business with them for servicing my new Ford Escape.

primooptimoso

May 12, 2011

After shopping for a new-to-me used car for a couple long months, even hitting the "home stretch" with a couple dealerships on cars that had caught my eye, only to have the deals evaporate for one odd reason or another, I started noticing that Sheehy dealerships were being the most straightforward and easy to deal with in hard figures and facts.While this review isn't about Sheehy in general (indeed, one of their own was one of the deals that went up in smoke as they basically sold a car out from under me while I awaited credit approval), it was in trying all of the Sheehy stores that I found my 2007 Jeep. From the get-go with all the dealers, I stated bluntly that I had a trade of X, had been offered [$$$] for it and knew I had negative equity, but was willing to roll in whatever I could, since the cars I was shopping this time were significantly less expensive than what I'd been paying on. Sheehy Warrenton yielded Jenn White, possibly the most anti-car-salesmanlike car salesman (salesperson?) I'd ever met. She read my email detailing out what I was looking for and for how much, and our conversations back and forth via email never gave way to "just come on in" (they're over an hour from my home and almost an hour from my office) or any other trick of ignoring direct questions and pushing for the sale. Plus, once we met, I never once got the 'creepy sales pitch' feeling - it was always upbeat, with a feeling of "well, if this doesn't work out the way you want it to, no worries, just let us know if you ever want to come out and look at another one."Even knowing I had negative equity and no strong negotiation leverage, Jenn, her manager Miguel, and their finance person Teresa were able to give me a trade value on the higher side of the offers I'd gotten, sell me the Jeep below book value (I looked it up myself at home), *and* get me a finance rate a full point below the nearest competition. Hell, the most painful part of the whole thing was simply how far away they were (one long lunch break to check out and test drive the car, another long afternoon to get out there and complete the purchase, and one more to get the we-owe stuff finished up).All in all, I count that as a quite pleasant buying experience.

pccu99

Mar 2, 2011

I visited Sheehy Ford Warrenton to buy my first car in over 8 years. From the moment I arrived they made me feel comfortable. The Internet Sales Manager, Tom Reber, had the used car (a Toyota Prius) I inquired about parked in front and ready for a test drive. Tom wasn't pushy and didn't try to talk me into buying the car. I was impressed about how knowledgeable he was even though it was a Toyota Hybrid, not a Ford. The car was great and very quickly Tom and I agreed upon the terms that worked for me. I would absolutely recommend Sheehy Ford Warrenton if you're interested in buying a car.

Keydet95

Feb 21, 2011

Great experience in purchasing my new truck ... from the sales consultant to the service tech who cleaned the truck before I left, just a very friendly and personable experience. The process was lengthy, but thorough. I look forward to purchasing my next vehicle from this very same dealershiop.

LiedToBySheehy

Feb 18, 2011

Do NOT do business with this dealership; they are liars and renege on negotiated prices and conditions documented through buyer orders. I had a pre-purchase used car inspection done on a vehicle for sale there and discovered that based on a Ford Technical Service Bulletin (TSB 08-7-6 to be exact) that the vehicle was at risk of facing a well-documented Ford engine problem (Google "Ford Expedition spark plug problem or the above TSB). Based on the vehicles' engine build date, this SUV had the old spark plugs which could get stuck in the engine head and, if the spark plugs went out while I owned it, I would be responsible for the repair as the warranty would not cover it. The first sales manager I talked to agreed to do all of the repairs needed (plugs, battery, brakes, door handle) but was not willing to come down more than $400 off the sticker price or he would lose money because of the $1,000 of repairs I want done. He also wanted to start negotiating with the vehicles previous day price even though he had marked it down $1,000 that day. Fine, no deal I say. I call back a week later, negotiate with another sales manager to have all the repairs done and buy it for $1,000 off the sticker price (even though I agree to pay their processing fee of $389 which he says is standard throughout VA even though a dealership six miles away faxed me an offer for a comparable vehicle for $289). He sends me a buyer order laden with spelling errors (remplace spark plugs? I didnt know "replace" had an m in it. One occurrence makes it a spelling error, three times makes it grammatical) and exclusions. I emailed him my corrections and asked him to send me the corrected buyer order so that we could finalize the deal and I can put a deposit on the car. I call that night to see if he received the email and I am told he is unavailable. I call several times the next day and get various stories (hes in a meeting, hes tied up, etc.) Finally, a full twenty-four hours later, he emails me and says he has no problem with my changes/additions to the buyer order. I say great, send it to me so we can move forward. I check online the next morning and the vehicle was still listed as for sale so I call and escalate the situation. I find out from the general manager, Tim, that he doesnt feel comfortable selling me the car because he would lose money with over $1,400 of repairs (wow, that's $400 more than what the sales managers told me. I guess they didn't get the memo). So here we go with shady sales techniques, page 1, paragraph 2. So, I negotiate with a person of authority in his dealership, one of his sales managers, and he wont honor our agreement because it shouldnt have been offered to me at that price. Whose fault is that? Then he tells me hell get back with me on an estimate of the repairs because his service department is "so" busy so we can work something out.So what do they do in the meantime? They lower the price to what I had negotiated it to and ship it off to another Sheehy dealership in MD. Do not buy from them as they do not keep their word, they are dishonest, unprofessional and are looking for any suckers they can get over on. As Tim, the general manager told me, only 1 in 50 buyers has a used car inspection done. Dont be part of the 49. Lied To By Sheehy, Esq.

wiseacre127

Jan 30, 2011

Went to the dealership looking to buy a quality used Ford but ended up buying a quality used Toyota. Jennifer White was our salesperson and was extremely patient as we test drove numerous cars. Her insight on the vehicles was very helpful. The process was very smooth from start to finish. Jennifer definitely made the buying experience with her exceedingly polite behavior, non-condescending attitude, and honesty. The value we got from our trade-in was very reasonable and the price of the vehicle itself was well below blue book value. There was one minor problem with the stereo that we are waiting on the dealer to rectify but have confidence that will happen soon.We would definitely buy another vehicle from Jennifer and the Sheehy Warrenton Ford dealership.

overcast

Dec 30, 2010

Buying a truck from this dealership was a wonderful experience! I actually had gone to two other dealerships for the same vehicle and both places were very rude and not helpful. I contacted this dealership through their website and received a prompt response about my inquiry. Everyone I met there was very friendly and helpful. I would definately tell everyone to go there and I will return to this dealership when I buy another Ford.