Used Cars for Sale at Sunland Ford in Victorville, CA

Bryan Webb

Sep 13, 2016

I was told my trade in would be paid off within 15 days, it has been 15 days and it has not been paid off. Lets not make a good experience go bad very quickly. Please l let me know what is going on with my pay off?

Lillian Salcido

Sep 8, 2016

Staff is always friendly in the maintenance department.

Shirley Howard

Sep 5, 2016

repair estimates were too high..We believe the estimated price to repair our air suspension system is very very steep. Vehicle is a great vehicle but to repair the Air suspension system is way out of our price range for a vehicle that's 12 years old, Even though the vehicle is in immaculate shape and relatively low mileage for its age. We don't drive the vehicle that often so its not economical to spend over 3000 dollars for that one repair at this time. We had another issue with the vehicle that needed addressing as well,, but after this quote for the Air Suspension system repair, we just said , forget it for now...too expensve !!

Kyle Dershem

Sep 5, 2016

John Dershem is an awesome person. He's a kind a curtieous man. Service was quick and efficient and they got my car taken care of quick and I left with a smile.

Kenneth St Pierre

Sep 4, 2016

Scott Boyd and Travis Aguilar did an excellent job helping me. I love my new car.

Ernest "Joey" Hudson

Sep 2, 2016

Was taken care of very well, Mark/Shane/Gil are great. I wouldn't want to deal with anyone else.

Tom Coats

Sep 1, 2016

Angela and her team were personable and professional.

Thomas Romero

Sep 1, 2016

Everyone was very courteous helpful and pleasant. Had a wonderful experience!

Roger Newton

Aug 31, 2016

every thing went well.promt service,car rental while my car was worked on

Janell H

Aug 31, 2016

The salesman was very helpful and patient as we made our decision.

Nancy Hagar

Aug 30, 2016

We chose Sunland Ford because they had a used truck available that fit our budget better than the one we really wanted. They did a great job with the financing and that's why they get a 4, but they really could have come down more on the final price of the vehicle considering all the scratches and chips in the paint. I was extremely disappointed at the end of the deal when we were handed the keys and discovered we only got one key and one security fob. They insisted we have two sets of keys for them on our trade in but told us all we get is one then proceeded to tell us how expensive it is to get it replaced or a spare. After we got home the remote start feature on the fob stopped working. Add in that they didn't take time to go over the features your vehicle has so you are familiar with it before you leave the lot, was also a disappointment. Once the deal was done, you were in your own. This is the only dealership where I have had that happen, used or new. They busted their butts to get us financed but failed to take that extra step. I have mixed feelings if I would recommend them in the future...

Joe Urena

Aug 30, 2016

I imagine since this is warranty work and they make no money I'm of no importance (4 weeks now)no call backs SALES BUT NO SERVICE is their slogan.

Nicholas Granger

Aug 28, 2016

Never have a complaint. Really great service. Only issue I have ever had is with sales.

Lisa White

Aug 27, 2016

The entire experience was relaxing and the entire staff did a fantastic job. Greg Cox was our salesman and his efforts were noteworthy. He did a great job answering all of our questions. We came in to look at a F-350 Super Duty and ended up buying it and a Lincoln MKZ. I will highly recommend both Sunland Ford and Greg to any of my friends looking to purchase a vehicle.

Joe and Susan Vergilio

Aug 26, 2016

We went to look at cars with our son. He ended up purchasing a fiesta because of the value and especially the way Adam helped us. He did such a good job that we ended up coming back and buying our fiesta from Adam also. He was the best sales person that we have ever worked with, honest and non pressuring.

George Montgomery

Aug 26, 2016

We purchased a 2016 Mustang 4 cyl Turbo and couldn't be happier. Shane was our salesman and he answered every question we had and helped us through the process. Junior was also helpful. Mike did our financial part and was very thorough and helpful. We love our new Mustang!

Bruce Clay

Aug 23, 2016

A GREAT CAR BUYING EXPERIENCE AND AND AWESOME SALESMAN MARK THOMPSON THANKS FOR THE GREAT DEAL

Larry Carpenter

Aug 22, 2016

I RecentlyPurchased A 2015 Ford Escape SE Eco-Boost With Only 20,000 Miles, Our Friend & Salesman, Travis Was As Always Very Helpful, Professional & Friendly! Our Whole Experience Was Exactly As I Expected From Travis, Fast, Easy & A Very Pleasant, Heck, Even The Finance Manager Was Better Than Our Ladt Experience, He, Like Travis Made Our Whole Experience Fun! this Is The Third Vehicle That We've Purchased From Travis In The Last Ten Months, And Everytime He Always Come Through For Us, This Is Our First Experience Buying A Vehicle From Sunland Ford, But As Long As Travis Is There, It Most Deffinitly Won't Be Our Last!! Thank You, Larry Carpenter

Geffrey Novak

Aug 22, 2016

I was told that I needed a new bumper to put a trailer hitch on. I got one at U-Haul with no bumper problems.

Homer Valley

Aug 22, 2016

Mike in Finance Office was very helpful to obtain a loaner for the day due to my Handicap and limited move. Kudos to the young man. Also Chad, our Sales Consultant, was occupied with a customer but afterwards was considered about my situation and call to followup on and ask. It was very thoughtful and caring on our service to our new girl, a 2017 Ford Explorer. Excellent and Outstanding!

David Singleton

Aug 22, 2016

Your service department and customer service is exceptionally great as usual. I've been taking my car to you since I bought it and there is no other place I would take it. Keep.up the great work.

Donald Duffey

Aug 22, 2016

Very happy with Sunland Ford of Victorville. I will return for my next car.

Andranik Serobyan

Aug 21, 2016

It was all good! I have neen coming here since I bought my car and they have treated me well everytime

Clint Orcutt

Aug 18, 2016

As usual we are completely satisfied. This is our 4th and 5th vehicles leased/purchased here.We leased a new 2016 Ford Fusion and a new 2016 lifted Ford F150 4x4. The staff goes above and beyond to make sure your needs are met and you get just what you want not what they want to sell. I can't see going anywhere else but Sunland Ford.

Carolyn Craig

Aug 12, 2016

Great service!! Everyone was helpful and worked hard to make sure we were satisfied!

Kelly Martinez

Aug 11, 2016

This is our second car we have purchased from Sunland Ford. We are very satisfied with the quality of service that we receive and all the personnel are professional and courteous.

Michael Melendrez

Aug 10, 2016

This purchase was the best experience I have ever had making a vehicle purchase. The salesman was great. I have to say that I love this truck

Miguel

Aug 9, 2016

I felt very good about the experience; they worked with me to purchase a vehicle and I would definitely recommend them to friends and family.

Samantha Arriola

Aug 8, 2016

I have never had better customer service :). Employees are helpful, kind and knowledgeable. MY car was done by exactly when they said.

William Jenkins

Aug 5, 2016

I purchased a 2008 Ford Escape Hybrid and received a free oil change from Sunland Ford. They staff quickly acknowledged me upon arrival and made the entire process smooth and easy.

Monica Fletes

Aug 5, 2016

I was recommended by a friend and the experience was amazing. The Customer Service was on point. I am now part of the Sunland Ford Family!!!

Bruce Wade

Aug 5, 2016

2013 Honda Accord service was great the staff was very helpful had a great experience with you and have recommended to three others whom also purchased a vehicle with you and also purchased a second vehicle from you a 2014 GMC Sierra

Charles White

Aug 3, 2016

It took about one and a half hours for an oil change in the express lane. I also have a ram and their quick service takes half that.

Brock Lynch

Aug 1, 2016

All of your staff was very helpful and answered all of my questions. The end lease process was easy and fast.

Mildred Garfield

Aug 1, 2016

MJ was awesome and he gave me great service. Hope you keep him . He knows how to treat his customer

Nathan Guill

Jul 31, 2016

The staff was very helpful and enthusiastic even though it was late in the day.

J. Blackstone

Jul 30, 2016

I brought my 2015 Fusion Hybrid in for service. I had the oil changed, inspection, fluids checked, tires rotated and balanced, air filters changed, and doors lubricated. The service was fabulous. My appointment was at 8am, and I was checked in 7:55. They had my car for three hours, but estimated the time frame at two hours. Other than that, the service was fantastic. I will bring my car to Sunland Ford that next time I need service.

Evelia Quinonez

Jul 26, 2016

Great experience! Everything was extremely well and I was able to get plenty information about the car before purchasing it. The prices were negotiable and it was a flat out great experience.

Jeanne B

Jul 25, 2016

Usually, when I have it serviced, it is washed before I pick it up. It wasn't this time. It was at Sunland for four days (in fairness, I had told the service manager I wasn't in a hurry) but a small slit in a vacuum hose was the cause for the check engine light. It cost $194 with a $2.50 part. Just seemed a bit steep to me.

Timothy Morrissette

Jul 25, 2016

Best experience I have ever had purchasing a new vehicle

Regina Smith

Jul 24, 2016

I purchased a 2016 Ford Escape.I originally asked about a used vehicle due to my budget,however my salesperson Mike helped me to get a new vehicle and the budget price fit.I am very pleased with my SUV.Also the final steps in the other office,the person that helped me was awsome!

Parker Smith

Jul 24, 2016

I asked the salesman to show me the cheapest car I could buy brand new and he did. I also requested that it be manual and the color I wanted and he granted my wishes. Adam did a great job and I was very very satisfied with my visit and my purchase.

Jack Moore

Jul 23, 2016

Friendly. Will come back again for an oil change........................................

Susan Roberts Bishop

Jul 23, 2016

Sunland was the best and soooooo helpful when we bought our truck and just as great when we went back there for the bed liner and had it put in and the service in the shop. Thank You!!

Gene Stewart

Jul 22, 2016

Purchased 2016 Mustang. Wanted a white 5.0. Ashley and Shane found one for me at another dealership and arranged to have it delivered to your dealership overnight. Shane was very helpful and not PUSHY, a big plus for your business. Pleasant and smooth transaction. Really helps when sales knows about the car they are selling. Love my car. Thanks, Gene Stewart

Lesley Tett

Jul 22, 2016

OUR SALES GUY WAS JUSTIN. HE WAS AWESOME!!! WE BOUGHT 2 CARS!

Kim Methvin

Jul 20, 2016

I had a great experience buying my daughters first car with her! The salesman and finance manager were awesome! We were in and out of there in under 2 hours! My girl loves her new (used) car!Thank you Sunland Ford!Kim Methvin

Cleo Stewart

Jul 20, 2016

Great sales person (Anthony Vargas) gave us everything we want on our truck and made us a super deal!!!

Donald Ross

Jul 18, 2016

I usually avoid dealerships like the plague so the fact that I keep going back to Sunland Ford says a lot about the experience there.

James Williamson

Jul 18, 2016

No worries, just stopped in and my car was serviced while I waited and coffee and donuts provided.Clean and efficient.

Steven Edwards

Jul 12, 2016

No pressure, knowledgeable demonstration of vehicles. Our sales representative was professional and knowledgeable.

Ronald Santos

Jul 9, 2016

I would like to thank Raphael for the outstanding help he has given us. He was very courteous and helped us every step of the way. He was very helpful in finding us the right car for our family. We would definitely recommend and come back next time.

Sean

Jul 9, 2016

Ultimately I am happy with the service provided. Larry came through in the end and I feel the negatives are really due to being the only service/dealership in the area. My only problem is that I had told Larry where to look when I called before the truck had even been towed into the dealership. Instead of starting at that point we wasted a week+ tearing the engine down to get to my high pressure fuel pump to find nothing wrong and that the issue I had stated with the fuse turned out to be the cause. I do not completely fault the technicians or Larry for this since I know you have a trouble shooting tree to follow for warranty qualification, to find out that the original thing that I had stated was the only change was the issue bothered me more than a little. To the service center and Larrys credit he did get my truck the same day that it arrived to start the process when he had originally stated that it would take 5 days to get to it. The other problem I have is that I felt just like another number and not like a customer. My truck would not have gotten done if I had not stated that I was leaving town and needed my truck so that my wife didnt have to deal with the problem. I do realize that there are hundreds of vehicles coming in for service or repair and when waiting on a repair to be told that "we dont work Saturday or Sunday on repairs" is a bit of an issue when you are the only game in town, this became a bigger issue when I requested a rental and was told that I couldnt get one until we were sure it was a warranty issue (which took a week) and I had my child I had to figure out how to get around if there was an emergency. All in all I am satisfied but think there is plenty of room for improvement when it comes to the dealership service/repair and I have seen great improvements throughout the last 4-5 years that I have been dealing with them.

Jack Harrison

Jul 8, 2016

I had a serious brake problem and Amanda Fritsch found the problem and had me back on the road in less than 2 hours . She is a great employee. Thanks Jack Harrison

Fredif Catano De La Paz

Jul 8, 2016

This place has a great staff. They even washed my car,and it was covered in dirt. That was a big surprise. Loyal customer for sure.

Edward Salazar

Jul 8, 2016

I had a problem where the engine would stop running. Took it in to the dealership. The staff was very helpful in finding the problem and explaining the options needed to fix the issue. Larry was very helpful and kept me informed of the progress.

John Vandraiss

Jul 7, 2016

I requested an "Out the door" price for a 2107 Mustang GT/CS shown on your web site. A sales person named Selene Anderson called me on the phone within minutes. They gave me all the information I needed and I agreed to buy the Mustang. I told them I lived about 60 miles away and couldn't easily go to their dealership and take delivery because it would be a cash sale with no trade-in. Selene said they could deliver it to my house. The next day, Sunday, Selene arrived at my house with the Mustang and the necessary paperwork. I signed the papers and gave her a check and it was a done deal. I couldn't be more pleased with the entire transaction.

Gary Hayes

Jul 6, 2016

The service rep kept me informed for not only what we talked about but also for what was found during the maintenance cycle.

Monica Starling

Jul 3, 2016

Service was great service rep was professional. Wait time was not too long

John Lotze

Jul 1, 2016

I had to have some warranty work done. It was your service department that originally discovered and pointed out the problem, which gave me a very positive opinion. The work was done in one day, even though I requested and had some regular service performed on my vehicle. Your service department is exemplary. Thank you very much.

Gloria Sameh

Jun 30, 2016

While the problem with the air conditioning couldn't be "recreated," Angela Sison was absolutely fantastic as the service advisor. it took 3 days to get my car back, and on the first day, it wasn't diagnosed, Angela kept me informed the entire time. Thankfully I had another vehicle at my disposal while the Focus was at the dealership. Otherwise, it would have been very difficult to continue my day to day activities.

Jennifer Hardwick

Jun 29, 2016

Friendly and fun staff as always. Very prompt! I got the Works package, and I had my vehicle back in no time! Vending machines available, along with free coffee and free donuts if you're in the mood. Clean waiting area with tv and restrooms right around the corner.

Janis Paget

Jun 25, 2016

I was very satisfied with the service Received. I needed new tires and the service rep chose the best ones for my car.

MARIA HUITRON

Jun 24, 2016

First oil change on my new Edge I was in and out in a Flash was very happy with the service and the personnel walked across the street had breakfast came back to a car that was completed and washed to boot very happy

Keleigh Cooper

Jun 22, 2016

Amanda in service is awesome and very helpful. Great Service!

Donald Vande Brake

Jun 21, 2016

Well starting with the service manager Chuck who is absoutly amazing and does his job excellent. Wes your general manager who helped us for 5 months to get things straightened out with the focus and getting us into the fusion is also a great man with high work etehics and does what he says he is going to do. Also the salesman that Wes had help us with the buying of the fusion not sure of his name he is one great salesman.When we were done with the whole transaction I couldnt of been treated better. It says something for the dealership overall,you are only as good as the owner and general managers bring about. Thank you for all the help and for a great buying experience. Don and Sandy Vandebrake

Phyllis M.

Jun 19, 2016

My experience with the customer service department at Sunland is always excellent! Everyone is professional and courteous.

John Moose

Jun 18, 2016

Bought our Edge there and have been happy, a few issues but taken care of efficiently, however, driving close to 55000 miles, I realized that part of the noise problem was the Pirelli tired... I called and spoke with MJ who did an outstanding job taking care of my issues with 4 Michelin. He priced them as best he could (Sunland Ford should have stepped in) and driving to NY with quietness and smooth sailing! Thanks again MJ!!!

Aaron Brown

Jun 17, 2016

Experience was very easy and painless, The salesperson was very knowledgeable, we were in and out of the dealership a lot faster than I expected.

Tom Strzykalski

Jun 16, 2016

The guy named John in service is always good to us.

Andrew Taylor

Jun 16, 2016

I went into get a oil change it was handled perfectly they gave me a lot of information about my vehicle were upfront and honest about the maintenance I needed and did a great job at a reasonable price

Linda Williams

Jun 15, 2016

Service was a lot better this timeService was a lot better this time.

Jimmy Wolfram

Jun 15, 2016

Made an appointment to have oil changed and people with out appointments were taken before me. Also now it is out of the 36k mile warranty you will look at the CD player for $100. It ate the CD at about 20K miles but now it is passed the 36K you will look at it. That sucks.

Brenda Smith

Jun 14, 2016

I always have great service with you, rather it's an oil change or buying a car.

William Cash

Jun 11, 2016

Came in to "look" left in a new car. Great courteous salesmen,.. No pushy gimmicks,.. Good time all in all.

Douglas Smith

Jun 11, 2016

great service. Communication was good and everything was done just as promised.

Joe Vasquez

Jun 10, 2016

The employee that I spoke with was very efficient and businesslike. He went right to the point andmade sure that I understood what had to be done to the vehicle. I hope all of your employees are that efficient.

John Cherry

Jun 7, 2016

Just the first service on our Ford Edge. Service was prompt and friendly

Jeremy Floyd

Jun 7, 2016

Will return for more shopping experience in future

Andreas Mau

Jun 4, 2016

The sales representative awesome and exceeded expectations.

Cynthia Ortega

Jun 3, 2016

Michael was very patient and professional as we test drove several cars before we decided on the Escape. It is that kind of service that keeps us coming back to Sunland Ford.

Sean Rowe

Jun 3, 2016

I came to the lot just to look at first. Wasn't planning on buying a car that day. My son had to go get a salesman to help us out. Once he got there he was amazing. I test drove the car and knew I had to have it. The whole staff was friendly and very helpful. Would absolutely recommend them to a friend

Zane Sweeney

Jun 3, 2016

Service was great. All services were done in a timely manner. The staff was helpful and made sure that I was happy.

Ramzy Sabbara

Jun 3, 2016

The entire experience was great. If you ask my wife she says she hates buying a car with me. Unfortunately our car broke down due to user error. We had the car towed to service were Angela assisted us. Within 24 hours she provided me with an estimate of $10,300 to fix our vehicle. We felt that it would be more beneficial at this point to trade the car in. Angela put us in touch with the sales department who did a great job providing me with all the facts and making us feel as though we got a great deal. I appreciate all that Justin and the Sales team did to insure we drove away with a new vehicle.

Brian Russell

Jun 2, 2016

I enjoyed a wonderfull time checking out old cars while getting my car serviced. I liked that Ford had a "car show" on the lot. It made my day, and I hope to be entertained again the next time I have to get my oil changed. The people were friendly and helpfull.

Robert Thomas

Jun 2, 2016

The service was good the wait was not long at all. The service guy was very nice.

Valinda Collins

May 31, 2016

Service was quick and customer service was pleasant.

Garry Allen

May 30, 2016

I originally called to set up an appointment as I was going to wait for the truck to be serviced. I was told they don't take appointments, it's first come first served. While in the waiting room, I saw on your monitor, an ad for calling ahead to make a service appointment, and even scheduling an appointment "on line". So what do you accept? The good part of the whole experience was the service took much less time than originally estimated.

Frank Oneill

May 29, 2016

2016 Focus ST There were some complications but everything was resolved as quickly as possible. The salesman was friendly. Everyone was helpful.

Clara Martin

May 25, 2016

Larry Largent my Service Tech is AWESOME! He always takes care of all my needs. He makes my visit painless!!

Terrie Young

May 24, 2016

I was told by a triple A contracted driver that I needed a new battery I promptly took my Lincoln Navigator into the service department to my surprise when my vehicle was checked over at Ford my battery was fine Thank you Sunland for your honesty. I also utilized the free shuttle service back home and the coffee and donuts are always a great treat

Renee Stanley

May 23, 2016

Apparently nothing was wrong. Still pulls to right and left did anyone driving it notice?

Michael Mann

May 20, 2016

I am pleased with the professional treatment I got while getting my car serviced. The waiting area was clean and the staff kept me informed on the progress of my work.They even washed my car when they were through!Five stars!!

Emeral Morrett and Patti Hays

May 20, 2016

Patti and I bought our 1916 Ford Explorer, I believe in Oct 2015, We love it and we were so pleased with the Salesman Moise (sp) Really impressed with the courtesy and information he gave us. We had the Explorer serviced with you on the day before yesterday. We don't remember his name but he guided us thru the process---a remarkable helpful person. We were in and out in 45 minutes which was appreciated. We are impressed with your operation!

Glen Boyd

May 19, 2016

Larry gave excellent costumer service, and so did the shuttle driver. Both were very friendly.

Gordon Gregg

May 16, 2016

I had an airbag light and it was diagnosed and a part ordered while i waited.

Rolando

May 15, 2016

Made an appointment for recall services on my vehicle and it was the first time I was going to the location since I moved to the high desert and the service was exceptional and friendly. Amanda made sure I was informed of the time frame and when they would call me to pick up the vehicle and including asking me if I was going to require shuttle services. I was happy with everyone's assistance and would definitely give Sunland Ford a 1o star rating.

John Lotze

May 15, 2016

I have recommended your service department to several people. (One friend said that, years ago, they had an awful experience with your service, but was happy to know that things have improved.) My complaint is with the Ford product. I purchased my 2013 Ford Focus, used, in January, 2015. Since that date, I am now waiting to have the THIRD clutch arrived to be installed, and have also had to have the transmission replaced. But going back to YOUR service department, it was they who, after my first clutch was installed, notified me that the additional work needed to be done--all still under warranty. You have good people!John P. Lotze

Amber Dahline

May 14, 2016

Purchased a 2015 Ford Fusion Hybrid. Love the car and the salesman, sales manager and finance representative were all helpful and very nice!

S Apel

May 14, 2016

Sunland Ford did a good job repairing my Escape. They went beyond to check out a concern I had with the brakes after they had locked up and confirmed that the car was safe for me to drive. This was very important to me as I commute the Cajon Pass every day.

Andrea Bowers

May 13, 2016

I took car into another cord dealer they gave it back without fixing took to you fixed and ba k next day.greTAt job.

Kyle Dershem

May 11, 2016

Larry was extremely helpful and courteous. Everyone was nice and got my vehicle finished very fast.

Emilio Villegas Jr.

May 10, 2016

As always Sunland Ford took care of my truck and did an exceptional job.

Augusta Childress

May 9, 2016

They are so helpful and they let you know what they are going to do to the car.

Fred Monje

May 9, 2016

Your staff was very helpful and explained everything very will. Also very good customer services.

Jesus Galvan

May 9, 2016

I purchased a Ford Fiesta from a very nice young gentlemen. He helped me get the best deal. Showed me the car, we test drove it and after my purchase he explained how the car worked and how to connect my devices to sync. After the purchase, he called to see how the car was doing and if I was satisfied with the buy. I was looking for a car with good mileage and affordable, and that's exactly what I got-- so of course I was happy.

Chawnta Hill

May 6, 2016

I was so impressed with the sales man who helped with the loan. Hashem. I was in the office to choose a car (once) the other contact was via text message . Very impressive and thank you so much for a job well done Awesome experience, fabulous car

Angel Ontiveros

May 6, 2016

The staff was quick to check my vehicle in and notified me through out the day about the status of my vehicle.

Carla Gallichotte

May 6, 2016

Angela was great! But 45 minutes wait after I paid for repairs to have my truck brought out to me was not acceptable.

Jonathan Carroll

May 4, 2016

good service...little longer time than expected, but well done.

Matt H

May 4, 2016

Sunland ford was just awesome. Jr, Michele, Cal And Scott were incredible. The process at Sunland was as simple as I have ever had with a car purchase. I love my new Mustang GT. Way to go!!!!

Samantha

May 3, 2016

It was outstanding. The service was quick and easy. Everything was done in 2 hours. Staff was helpful and kind.

Karen Richter

May 3, 2016

Everyone was helpful, professional and friendly, will be back next time.

Randy Westmoreland

May 3, 2016

We bought a 2013 Ford Flex. Sunland ford made the entire process easy and quick. The service was very friendly and helpful. We will be back for our next car purchase :)

Michael Barrera

May 3, 2016

Service writer Enrique was very friendly and welcoming to my 1st visit. mb

Scott Bentley

Apr 29, 2016

I had a reservation. I was quickly processed and spent a couple of hours in the waiting room. Donuts too much sugar.

Conal Oneill

Apr 29, 2016

The professional staff at Sunland Ford treated us with respect and as important customers during the entire time we we at the dealership. The answered all of our questions and we went home with a new Ford Fusion. Sunland Ford treated us RIGHT!!!

Paul Lee

Apr 29, 2016

Nice waiting room and friendly employees. Service employees show sense of urgency when waiting on customers.

Micheal Taggart

Apr 28, 2016

2016 Fusion replaced 2013 Fusion at end of lease. Process was quick and staff friendly. Was able to find the exact car right out of dealer stock. Was able to lease at every bit as good a deal as Ford offered with internet deal. Saved $80 a month over lease on 2013. Process was friendly and comfortable with no pressure to up sell. Was treated as a returning friend. My preferences were more important than profits. Much more like doing business with a neighborhood store. Sharon knows I will be back for a 2019

Charles Mckenzie

Apr 28, 2016

I went too get my F250 service I had on appointment was told about 1.5too 2hours for thatit took over 2.5 hours service writer[ Enrique]said my truck was being wash so I sign the paper work my truck went too leave and seen the truck was still dirty I was upset at that point Idrove off Enrique was not his fault.

Susan Miller

Apr 28, 2016

We have had a door creaking, seems to go away for awhile then comes back. Waiting too see if it comes back! Service at Sunland has been trying to resolve this problem with good customer service. Chuck Williams has been polite and nice too us going beyond his knowledge of the problem. Thank you to both Chuck and Larry with all there help. We hope this solves problem, after 12 attempts we are about to give up on Ford.

Michael Lund

Apr 18, 2016

We have bought several cars over the years and this was our best experience ever. From the sales person Sharon to Mike in finance, we think the experience was excellent. My husband and I would highly recommend Sunland Ford.

Regina Huber

Apr 17, 2016

I love the way they handled us. Everyone was extremely nice and professional . When my daughter finds s job, we are coming back to buy her car. Thank you Sunland Ford, you rock?

Luna

Apr 16, 2016

We purchased a beautiful 2016 Ford Flex! We had a wonderful experience and appreciated their professionalism and service!

Jack Harrison

Apr 12, 2016

I have been dealing with Ford since 1963 when it was Skyland before Sunland. Larry does a great job always.

Jerry Farr

Apr 5, 2016

all good ......................................................................................................................................

Craig Lormis

Apr 5, 2016

Sunland Rocks ..you guys always take care of me ...and iam a picky..as usal sunland did a great job..took care of me and my friends..thanks again..

Melanie Weaver

Apr 4, 2016

The service staff was prompt, the wait was minimal considering I didn't have an appointment. However, My NEW car was returned to me scratched, and I can't get it out...not happy at all. The waiting room is too small and very uncomfortable

Leland Eudy

Mar 31, 2016

Was satisfied by assistance given by the people, pleasant, and fast.

Carlos Magallon Vargas

Mar 30, 2016

Ford Escape. Service was very good. Shannon was very helpful. She help us to get a new car.

Patrick Wernio

Mar 29, 2016

Service is excellent can't ask for a better place . They work with me an know my schedule is not easy came in last minute for new fuel filters for my diesel truck and they did an excellent job I appreciate everyone that works there

Jose Garcia

Mar 28, 2016

2014 Focus SE, I just had repairs performed and exceeded expectations. Customer service is very important after purchasing a vehicle and Sunland has yet to disappoint. I have purchased two vehicles and plan on replacing my older expedition when the time comes as well as buy my kids there cars for college. I will only buy from Sunland as they have proven to excel in sales and customer service. I have been sharing my experiences and continue to recommend them. I am very satisfied with Sunland!

Starr Ibarra & Michelle Rivas

Mar 21, 2016

We were given 5 star customer service from the time we walked in to the moment we drove off the lot. Brian Fox, Gil and Greg were amazing at making this deal happen for us. And ever the staff that wasn't working the deal was extremely friendly. We appreciate all of their hard work. We will definitely be returning to Sunland Ford for any and all future purchases. We were treated like family and that was refreshing. Thank you Sunland Ford for the amazing experience!

Roderick Spotville

Mar 21, 2016

It was great. Im surely coming back again. Can't wait to see the guys that helped me.

Elizabeth Cuevas

Mar 21, 2016

Every body from sales to service department was excellent.

Randy Arnold

Mar 21, 2016

The service person did a great job in getting my mustang taken care of as quickly as possible.

Kevin Interlicchia

Mar 21, 2016

Everything was great. Service was fast and easy. Highly recommended

Donald Van De Brake

Mar 21, 2016

Our experience at the dealer ship was great I deal directly with Chuck the service manager as this is an ongoing promblem with the car. He is very helpful and always makes sure things get done for us.

JC

Mar 21, 2016

My family and I purchased a 2015 Ford Edge. I love our new vehicle and the customer service was amazing!!!! I never felt pressured once. I was really insecure about the financing process, but your team kept me in the loop throughout the whole process. Please extend my warmest regards to Andrew Acevedo and the financing team. There are no words to express my gratitude. Thank you so much!

James Armas

Feb 19, 2016

Was take care very well by all!! But don't like having to say something with 50 letters! You shouldn't force someone to say more than they want to!??????

Xavier Warren

Feb 15, 2016

I had no problems with this dealership, they were quite attentive and responded within reasonable time. They were also very good at being accommodating to me changing my mind for some times throughout my service process; for this I greatly appreciate it.

Margaret Mark

Feb 15, 2016

I like having a dealership in town to bring my 2014 Fusion to. I appreciate the regular oil changes and maintenance inspections at no cost. Even when the service department is busy, I always receive courteous treatment and prompt attention. Thank you.

Torrell Smarr

Feb 12, 2016

I took my 2012 Ford Focus in for a service, while waiting I took a walk around looking at the new cars. I ran into Dru a sales rep, he was very polite, courteous, professional and not pushy. I told him I wanted to take a look at a newer model Focus. We took a walk around the lot, they were nice but not what I was looking for, he asked well....what are you looking for? I laid it out for him and he went to work. He got Shawn involved (one of the sales managers), next thing I know they located A vehicle EXACTLY how I described it, New Titanium Focus with a list of bells and whistles. I mean to the "T". I was taken aback...Wow. We sat down and talked terms, these guy's offered me a deal I couldn't refuse. Hold up..the exact car I want..at the price I want...NO WAY. I was offered the best deal ever of all my 55 years of car purchasing, so much so, I had to utter..."so this is how the other half lives" Wow...Great Job Guy's, I will definitely recommend Sunland Ford to anyone. I'll be back.....

Robert Hunter

Feb 8, 2016

We leased a 2015 edge. The lease was good and the sales staff were fair. After arriving home with the vehicle we found there were calcified water spots on the Windows. I attempted cleaning the windows several time with little success. I called a couple of days later to the service department to find out what to do. I explained to the service employee I had just leased the car and what was wrong. I was extremely disappointed when he told me I should call Safelight glass. I advised him I had just leased the vehicle and that it should be taken care of by the dealer. He told me he had never heard of this proble before. I called back and asked for the sales manager I dealt with on the purchase. I was told he was off for the day. The young lady who answered the phone (don't remember her name) asked if she could help. I explained the problem and with in 20 minutes she called me back and provided me with the name and telephone number for your detail department. I called and spoke with Sal who set and appointment for the next day and he had the windows cleaned within an hour.

Elena Briones

Feb 2, 2016

We had great service but I was unhappy that when I got home my paper work said that some items needed to be done to my car but they were never discussed with me.

Patrick Wernio

Feb 2, 2016

It was my first oil change in my 2016 f250 diesel and the staff was very helpful and understanding that I had a interlock installed , they were vey understanding and I will be definitely coming back for all my maintenece work on my truck to sunland ford

Terry Mcallister

Feb 2, 2016

Always helpful.....Wendy is THE BEST!!!! We bought a Ford Fusion from Wendy in October and promised we would return when ready for a truck.....and we did!!!

Patricia Oxenham

Jan 27, 2016

Selene was helpful and fast regarding the internet info I requested. I purchased a new Escape. Robert Scott know all of the answers to my questions. There was no pressure to upgrade when I decided on a lower priced vehicle. Greg Cox made things happen fast. The finance guy explained everything and again no pressure. I am so happy with my new car and with the process at Sunland Ford. Thank you,all.

Darcy Fitch

Jan 27, 2016

Drove right in for an oil change and service - The friendliest service ever...

Christy Wright

Jan 27, 2016

My experience was really nice. The employees were nice an the mechanics were excellent. I got to watch my car being worked on an after they were done with my car i didn't expect to have my car washed afterwards. They also explain wht future work i need an listed how much it would be. Unlike other Ford dealers.

Matt Haley

Jan 27, 2016

The service was great and the staff was very informative and helpful

Margarita Gonzalez

Jan 26, 2016

The staff was very helpful. Service was quick. Hassle free.

Frank Salcedo

Jan 26, 2016

VERY POLITE SERVICE MEN. AMJED WAS GREAT. I WILL DEFINATELY TAKE MY VEHICLE TO SUNLAND.

Earl Nichols

Jan 25, 2016

The staff as always were very helpful and friendly.

Fred Nassif

Jan 23, 2016

They kept me up to date and informed about about the delivery of my car. Also felt appreciated and reviewed personal service.

Charles Omalley

Jan 21, 2016

Everything was good, my service advisor Amjed Sayegh was really helpful, outstanding personality and was really on top of his game. I will conclude that he treated me very well, thanks buddy...

Jerome T. Czeikus

Jan 20, 2016

Purchased new from you - 1999 Ford Escort ZX2 - 120,000 mile service - good job, car running fine, plan on keeping till 200,000 miles or more.

Lisa Ferrara

Jan 20, 2016

factory recall for my 2012 Ford Focus...great service, fast and friendly

Maria Huitron

Jan 19, 2016

I took my newly purchased Edge which I just LOVE, I some how did a master reset on the phone sync system and could not get it to work again. The service personnel were just excellent the re programmed my phone in no time at all while I waited with coffee and donuts. The donuts were great the coffee not so much.:) All in all a great experience.

Jeff Zimarik

Jan 19, 2016

Thank you for making this a quick and painless experience.

Christy Munson

Jan 19, 2016

We bought a 2014 Ford focus at our local dealership in Barstow and unfortunately the dealership change hands sometime after the purchase. the new company is just not with the old one used to be. We. took the car in for some problems we were having they said there was nothing wrong with it when it was clearly obvious there was. so we decided to take it to Sunland and they found the problem fixed it give us a rental why the car was being serviced and it was great even with the inconvenience of having to drive nearly 40 miles one way to have the repairs done it was well worth it.

Amir Pinneles

Jan 18, 2016

At first I was told I have to leave the car over night, but later that day I got a phone call that the car is ready and also the shuttle service was nice.

Michael Jenks

Jan 17, 2016

Everyone was very friendly and helpful, and eager to be of service.

Brandon1010

Jan 17, 2016

Had a oil change done, and was in and out of the dealership quick and easy. Staff was really nice and helpful.

Eduardo Gutierrez

Jan 16, 2016

i got a great deal and excellent customer service.. thanks you all

Vance Davis

Jan 14, 2016

This is my 2nd visit to your dealership and as before I am pleased with the service I receive and for the professional way with which you treat your customers and your follow up. I will continue using your services. Thank you for your follow up and the Headlight adjustment is working much better.Again, ThanksVance

Donald Holloway

Jan 14, 2016

Took my car in for oil change came home with another car.

Edward Ricks

Jan 14, 2016

Brian (my salesman) was top notch, I felt like I was shopping with a friend. He took his time, listened to me and my needs and helped me find what I was looking for. Brian has continued to keep contact with me not just about the purchase but to wish me a Happy New Year. Amazing, valuable employee of Sunland Ford.

Kevin Schiebeck

Jan 13, 2016

Love my ford focus, staff were nice, and very approachable, made the entire experience more comfortable. They weren't pushy and just trying to make a sale, they made me a Sunland ford for life type of guy.

Cindy Cruz

Jan 10, 2016

Service was second to none. Even though there was a slight problem with my car, the problem was dealt with without issue or struggle. Easy and painless car buying experience.

Chester Lore

Jan 10, 2016

We went there with a monthly payment and the type of vehicle in mind. A 2016 Limited Explorer with no sunroof. They sold use the exact vehicle we wanted and the payment is within $10.00 a month of the payment that we wanted. We were very satisfied with our purchase. We are planning on having our vehicle serviced at your dealership.

Robert Salinas

Jan 6, 2016

Service on my brakes was prompt thanks to Enrique Zaragoza

Deanna Walden

Jan 6, 2016

Staff very helpful and courteous. Service was speedy. And there was coffee & doughnuts while waiting. Excellent job! Thanks!

Rodney Hancock

Jan 6, 2016

nice and helpful, I don't have much to say other than Larry and crew did a very good job.

Oscar Miranda

Jan 5, 2016

Service staff at Quick lane were very helpful. Waiting area clean and comfortable. It is nice to have coffee available.

John Williams

Jan 5, 2016

Drew the salesperson was awesome. Easy going. I had my son set the meeting up after going over pricing and color. I did not want to bicker with hassles and someone trying to cram a sale down my throat. But the people at Sunland were pretty cool and friendly. I felt like everyone was working on my deal to get the specifics I wanted. When the deal was done, I was glad my son had me go to your dealership. Awesome experience and you guys ROCK!

Ann Herbert

Jan 5, 2016

Very friendly team at this dealership. Our vehicle was repaired in a timely manner.

Cory and Carrie Poplett

Jan 5, 2016

As my wife and I entered the dealership we notice there wasn't one thing that said Merry Christmas and we was on the verg of going down the street to business with another dealership,then there was Phil Maldonado very professional and friendly. We chose to stay due to him. Then we met Sharon and Justin. The three of them deffenitly make a great team and they all went the extra mile in helping us get in to our new truck. Just think if it wasn't for them I would have been doing business elsewhere because "Merry Christmas" offends non-Americans. Cory Poplett

Patricia Piwonka

Jan 5, 2016

Staff is always very helpful and friendly which is very much appreciated.

Keith Locklear

Jan 5, 2016

The Sales manager Wes and the Saleswoman, Wendy, were both outstanding to work with! They went above and beyond the call of duty to make sure my wife and I were pleased and understood every aspect of the deal!

Daniel Klein

Jan 5, 2016

I was traveling from Carson City to Tecate to meet friends for a two week trip exploring Baja when the service engine light on the dash lit up. I stopped at the Ford dealership in Victorville for a quick diagnosis. . . the thermostat was going bad and sticking open. the service department had me back on the road in a few hours at a reasonable cost for parts and labor. I am thankful to all the service department personnel at Victorville Ford dealership. without them my vacation would have been much delayed or not possible.

Bradley Oleneck

Jan 1, 2016

Having just leased a new Edge for my wife two months ago, when my F150 was destroyed in an accident, there was no question if I would contact Michelle and Scott at Sunland. Michelle was the first dealer I called to give her a heads up of what I was looking for while waiting for my settlement $$. I ended up purchasing a new 2015 F-250 Super Duty at year end. Michelle and Scott were great to work with. They took the time to help me find the right truck. They were very patient as I reviewed my options and stayed in constant contact throughout my decision process. I shopped several other dealers before deciding on Sunland Ford. In this purchase as the previous for my wife, there was never any pressure. All the folks at Sunland Ford are have been great and I will certainly return.

Richard Pohl

Jan 1, 2016

I was helped with the utmost courteous experience. Thank you

Paul Lee

Jan 1, 2016

Friendly service representative. Service performed promptly. Cashier friendly and courteous.

John Taniguchi

Jan 1, 2016

Everything went smoothly. I appreciate being able to come in by 7 AM and get quick service.

Sheri Smith

Dec 29, 2015

2013 pre-owned Volkswagen Beetle convertible ... Service was excellent & staff was very helpful

Angel & Mireya Ontiveros

Dec 28, 2015

I had to take my new Explorer in to get checked for a sensor that kept popping up, I had to leave it there for most of the day but I kept getting updates from the service department with out me having to call them first. Great customer service.

Issa Shihab

Dec 28, 2015

Prompt service in a timely matter, friendly people, I hope to expect this type of service every time.Thanks to all and happy holiday.

James Liu

Dec 26, 2015

Amanda at service was fantastic! Professional, polite and good job.

Matthew Adams

Dec 25, 2015

Purchased a 2015 Edge through the Internet Sales Dept. Very easy transaction.

Frank Huddleston

Dec 24, 2015

F150; FX4; service great; low impact sales (a huge plus); but I knew exactly what I wanted and it was sitting right there; Salesman Justin Brewer helpful and straight; same with sales manager cal and finance manager Frank...post sale: Cal helped me get a bed liner installed in 20 minutes...deal was good/fair

Allan Vergara

Dec 23, 2015

Your staff are very courteous and customer-friendly. I love them.

Latoya Bellamy

Dec 15, 2015

Awesome job they are great and the staff is excellent

Thomas Hunt

Dec 15, 2015

I had cruise control added to my 2014 F150 in addition to an oil and filter change and tire rotation. I dealt with Larry in Service and I cannot remember the name the guy in parts (Larry would know). They were both professional and friendly. They worked as a team and got the job done. The service facility is excellent and all and all the experience was excellent.I do have a warranty problem that we have to workout later (Air bag light that comes on intermittently) Larry gave me direction on taking care of the problem.

Denice Elenberger

Dec 8, 2015

Good Job************************************************************************************************

Dianna Kelley

Dec 7, 2015

Staff was very friendly and efficient. Appreciated getting a phone call to let me know that my parts were ordered and when to expect my car to be finished. The car wash was an added bonus! Thank you!!

Rodney White

Dec 6, 2015

Great Dealership our Sales Person was top !! Would buy there again Oh and we LOVE our F350!!!!Happy Happy Happy!!!Thank YOU!!

Lonnie Breedlove

Dec 6, 2015

Helpful friendly staff. Facility clean warm and inviting. Sales people on the floor are not push or in a "rush" to make a deal.

Judith Jordan

Dec 4, 2015

Although you had my truck for almost three weeks, Sherry (did I spell that right?) kept us apprised of everything the mechanic(s) was doing. She kept her promise of when she'd call and would apologize if she thought is was late. I think the latest call was a little before 6:30 one evening. We just appreciated that someone cared.

Carol Biamonte

Dec 2, 2015

Had excellent, friendly, and quick service. Donuts were a nice touch and Wi-Fi very nice addition.

LINDA

Dec 1, 2015

WE LEASED A 2016 FORD FUSION ECOBOOST. THE SERVICE WAS EXCELLENT STARTED OFF WITH ROBERT SCOTT COCRAHN AND HE HAD ALOT OF INFORMATION ON THE FORD FUSION. WE LEARNED SO MUCH. AND WENDY HELPED US WITH ALL THE NAVIGATION AND TECHNOLOGY WHICH SHE ALSO WAS EXCELLENT. FINANCING DEPARTMENT VERY HELPFUL AND QUICK .....EXCELLENT. THANK YOU SUNLAND FORD

James Brown

Dec 1, 2015

Had a trans problem with our 2014 Focus. You took it in, kept us apprised of the progress and got it back to us when you said you would. Our responding to this survey stands as our testament to your quality and professionalism,

Sara Mccombie

Nov 30, 2015

This was a recall notice. The service went very quickly and efficiently, less than 3 hours.

Jonathan Clark

Nov 29, 2015

We purchased a 2015 ford transit connect, the service from Sharron was fantastic she was quick and knowledgeable very glad we did business with sunland ford

William Drapal

Nov 28, 2015

To tell the truth, you are a wonderful dealership. Another dealership (dodge) kept us all day and into the night pressure selling by bringing out a cheaper truck every time after all else failed in their attempt at salesmanship they would have a manager attempt to make a sale without a break in price just cheaper truck and more pressure. The fine folks at Sunland Ford even dress like they should unlike that other place where the men all wore old men shoes and the women high heels and high boots with high heels and short skirts. Thumbs up SUnland!

Ronald Cortes

Nov 28, 2015

Sheri was an excellent service adviser she took care of everything really good service love my c max she keeps it up an running cannot get it done with out her

Carole Freeman

Nov 27, 2015

We live in Washington State and have had both our last Services done on our 2014 Escape (7,500 and 15,000), here at Sunland Ford. It's a long drive for an oil change but both times have been a real pleasure. We enjoy the friendliness and courtesy of your Service Department Staff -- we noticed how they treated Customers and were very impressed. We highly recommend Sunland Ford for about anything you need done on your car. They are prompt and very thorough. A pleasure for sure. (We wish our Hometown Dealer was as good as you guys.)

Laurie Mikkelsen

Nov 27, 2015

Have never had a bad experience at Sunland Ford. We had made an appointment for a regular service and a recall issue and we dropped my Focus off and ran some errands got back before it was promised and only waited a short while and we were done and on our way. This great service on a day when they were having power issues. Thanks Sunland :)

Jose Amaya

Nov 26, 2015

Very satisfied with service, done in timely manner.

Leann Martin

Nov 23, 2015

I had 2 recall issues to resolve. Both were done in a timely manner at one appointment. Instead of making us wait 45 minutes for a shuttle to the mall from the delearship --the manager tasked another employee who took my party and another party to our destinations. We were picked up from the mall in a timely manner when my vehicle's service was completed. I have to drive an hour to get to this dealership, so this was so appreciated!

Xochitl Martinez

Nov 21, 2015

I took my Ford F-150 2014 to the shop to be serviced and the staff were very helpful and informative, left the shop very satisfied

Guy Pace

Nov 20, 2015

The staff was very pleasant and helpful. The work was completed earlier than estimated.

Mary Perkons

Nov 19, 2015

2016 Ford Explorer Love this dealership I have been in Ca for about 33 years and always purchased my Fords through Sunland ford. I will not go anywhere else to purchased vehicles, Friendly servicehad me in and out under three house to purchase the 2016 Ford Explorer

Melanie Weaver

Nov 19, 2015

Our salesman, Dru, was very knowledgeable , and friendly. The dealership had what we wanted and worked with us to get the deal we wanted!

Logan Young

Nov 18, 2015

The process was quick and easy. I got the car I wanted and everyone was friendly throughout my whole experience there. I would go back again and I would recommend Sunland Ford to everyone when purchasing a car.

Anthony Elliott

Nov 18, 2015

Your service rep was nice. He estimated my car would be serviced in one to one and one hours. My vehicle was ready in one hour after I agreed to the work needed above my regular service. Thanks

George Spencer

Nov 17, 2015

service writer was very helpful and professional!!!!!!!!!!!!!!!!!!

Temprest Velehradsky

Nov 16, 2015

Everyone was so nice and helpful. Infidelity not a high pressure dealership. IT was great.

Sharon Tyler

Nov 14, 2015

The service I receive from Ford is always exceptional. The only problem I had is the time I was given by the gentleman who wrote me up. He told me an hour and it took over two hours.

Paul & Vivienne Muro

Nov 11, 2015

Ford Focus,, 1st oil change, Your Staff was very friendly and eager to help. I waited in the waiting room for my vehicle to be serviced. I appreciated that your staff came into the waiting room and gave updates on my vehicle, everyone was friendly and the Donuts were great.

Happy customer

Nov 11, 2015

My salesman Phillip was great. He listened to what I wanted and needed and then found me the perfect car.

Kathleen Graciolett

Nov 10, 2015

The concern and expedient care was above and beyond what I expected. The 7500 service was handled swiftly and the repair to our Bluetooth resolved successfully. Thank you Sunland Ford, we are happy with our Explorer and still learning all of it's features. We also appreciate the occasional "tutoring" when we come upon a feature that does perplexs us. Thanks again!

Marco Camper

Nov 9, 2015

Adam helped me a lot and was following up on my vehicle a week later. Great service

Richard Mahoney

Nov 8, 2015

Everyone I encountered at sunland was extremely helpful and professional. I was told I would receive a check for the difference of the trad off value on my trade in but have yet to receive that. Other than that, the experience was better than what I experienced there 4-5 years ago when I was shopping around for a car.

Kyle D

Nov 7, 2015

I took my 2013 Ford Flex in to have the backup sensors looked at. They have been messing up since my wife was rear ended and it was fixed. My service writer was Larry. The mechanic that worked on my car was Alex. They are both great guys and the only 2 I would allow to take care of my car if I ever need to bring it back in again.

Alicia Flores

Nov 4, 2015

Service was good moises the sale person was great liked everthing except had to wait along time to the truck washed and gassed almost 2hrs

William Smith

Nov 4, 2015

F350, service was very prompt and thorough and the staff were very professional

Mary Maclucas

Nov 3, 2015

I have a 2012 Fiesta with the transmission problem that causes lurching, almost stalling. Sunland Ford was more than happy to fix this for me, and also paid for a rental car for my time without my own car. I was very pleased with their service. The only complaint I have is that my clock on my car now is dated January 2012, and I do not know how to bring it up to date. I feel they could have adjusted my clock for me before returning my car to me. The car runs awesomely well now by the way!!

Aaron Doutt

Nov 2, 2015

The staff at Sunland Ford was outstanding and very helpful, from the internet department, to my sales associate, to the finance department. It was a pleasure from start to finish.

Carlotta Greene

Nov 1, 2015

2014 Ford Escape was purchased and we are pleased so far.

Pamela Harris

Oct 31, 2015

I came in early and left early. The manager, Norman was professional as well as, Logan. Even had a donut and good coffee while waiting on my SUV. In addition I was able to use my tablet thru your Wifi which made the waiting time fly by. The SUV was washed before leaving. Thanks Sunland for making my experience with your Service department a more than pleasant one!

Thomas Amori

Oct 30, 2015

1) Epedition had rear brakes, replace shocks from O'Reilly. Excellent job, Paul did the work. 2) returned next week for wheel bearings & idler arm. excellent job, do not know tech's name. Larry & Norman are the go 2 guy's, Sherri & Angie are the go 2 gal's. Mr A.

Lisa Ferrara

Oct 28, 2015

Logan was a tremendous help from the service department and made the repair process so much more less stressful for my 2012 Ford Focus.

Leonard Mcginnis

Oct 27, 2015

The car was taken in on time and returned quickly. Service was very good and the representative explained everything and I was fully informed. Very good job. Hope for the same next time.

Margaret Quimby

Oct 25, 2015

Everyone was helpful and friendly. Service was timely, and my Edge was done in under an hour. Thank you Sunland!

Jerry Albright

Oct 25, 2015

I have always enjoyed my experience with Sunland Ford professionals. I appreciate being notified when, the service personnel advise me of possible future problems if certain repairs are not addressed.This is important when my family may be using the vehicle and driving out of town.

Laurie Mikkelsen

Oct 23, 2015

In and out in less than 2 hours for a regular service and a software update due to a recall. Everyone was friendly and informative and that time included a car wash :)

Plutarco Gallego

Oct 23, 2015

Very friendly and prompt service as always, thank you

Judith Berryhill

Oct 22, 2015

I went in after having a flat tire on the freeway that resulted in a brake in the ABS wire by that tire. It was on a Monday just before lunch so very busy. A very pleasant woman named Shirley help get things started to fix the problem. She asked if anything else needed to be checked I told her I needed an oil change while it was here. I had to make some phone calls to cancel appointments she told me she would call me later on to let me know cost and how long. When she called me she let me know my brakes needed to be fixed I told her go ahead and okay if she kept it over night I told her fine. when I picked up my Escape the next day the bill was lower the expected of course I was pleased. My experience was terrific. They made my stressful day calmer thank you Shirley and team.

Steven Sprague

Oct 22, 2015

Purchased a 2014 Edge Limited. This was a used vehicle, it is in excellent condition and still came with some of the original Ford warranty. We had viewed a new Edge a few days earlier but felt that if we could find a quality used one, we would look in that direction. Fortunately, Sunland Ford, Victorville had one. Sales staff to the finance manager were great!

Jim Burch

Oct 21, 2015

car was in for a recall and the part had to be ordered which had to leave car longer.

Samantha Arriola

Oct 21, 2015

Overall experience was good. I think it might be helpful if more details are given on what to do while waiting for a service. Where do I put my car? Do I wait here? Should I walk up to someone? Another thing is that there is not that many chairs in the waiting area.

Bill Hazen

Oct 21, 2015

I had made my appointment On Line and was there a little early. I did have to wait a few minutes before I was helped but that was because Larry L. was helping another customer. My vehicle was serviced and waiting for me when I returned. I was asked if I wanted my truck washed and I did so another couple minute wait but worth it. One of Sunland Ford's employees kept me entertained while the vehicle was washed.

Steven Mohror

Oct 15, 2015

2014 F150. Drop off and pick-up was fast and smooth for oil change.

Brad

Oct 10, 2015

Friendly, knowledgeable, and fast. I will certainly come back.

Michelle Mayers

Oct 9, 2015

The Victorville Sunland Ford Service department is very professional and the customer service is excellent. I had great service with a quick turn around time.

Lateshia Hodge

Oct 8, 2015

I purchased a 2015 ford fieasta which I love. The service was excellent and everyone at Ford was helpful,welcoming and very professional. Thank you.

Francisca Piatt

Oct 8, 2015

Great help professional Nice group of workers. They were very Helpful.

Philip J Martin

Oct 7, 2015

ANTICIPATED 1.5 HOURS AND WAS DONE IN 40 MINUTES. CAR RUNS FINE. EVERYONE VERY FRIENDLY, CONCERNED AND HELPFUL.

Karen Alexander

Oct 6, 2015

They are awesome and I would recommend them to anyone!

Mary Moore

Oct 5, 2015

Ford F-150 they worked with me to get me just what I wanted in my terms

Lonnie Breedlove

Oct 5, 2015

Our sales manager was very attentive. Sale went smoothly from beginning to end.

Dennis Carlson

Oct 5, 2015

I know that our sale man was new but he did a very good job. Any questions that we had he would answer or find out the answer. We had

Shelley Salas

Oct 5, 2015

Purchased my second vehicle with this dealership very easy process again!

Julie Morgan

Oct 1, 2015

When buying car staff was nice and friendly. Until after I bought the car and then no body wanted to know or help me.

Valerie Mccullah

Oct 1, 2015

2013 Escape. Service was adequate but nothing exceptional. Everyone was nice and this time it all went as it should. No issues with extended warranty this time. Cashier was quick and professional.

Geffrey Novak

Sep 28, 2015

helpful, fast enough, can't complain. I will most likely return.

Terri Smith

Sep 28, 2015

Sherry was awesome. I have a 2012 Ford Focus. The service was excellent. My car was in and out. Thank you Sunland Ford!

Manuel Esquivel

Sep 26, 2015

Purchased a Fiesta. The dealer was eager to work out a deal and fought to sell me a car. I didn't make it easy for them, as I did initially leave to continue my research. They were honorable and gave me a killer deal, even the day after.

Micheal Miller

Sep 24, 2015

Quick Lane service is better than the last time I was there Thank You

Leon Reed

Sep 22, 2015

1. Customer service great Job 2. Make sure you got out timely matter 3. Very safety conscious

Emilio Villegas

Sep 21, 2015

It was exceptional, and the truck was washed just made me feel like family

Beaure

Sep 21, 2015

First off let me say I love my car 2012 fusion ..... The reason for the one star rating is the service is a joke. When they're selling you a car they tell you how great the extended triple play warrantee is. And I quote it keeps your car looking like brand-new. Unfortunately that couldn't be further from the truth I have brought my car in on three separate occasions for service and each time it was not covered under warranty.The first was for a paintless dent removal, The second is for a chipped windshield, and the third was for tires. All of these should be covered under the triple play warranty according to the salesman. Every time I've came, their service quote me a timeframe and it's always one to two hours later when I get my car back. there's been a recall on my car in the last three times I've came for service they have not even brought it up. To me it seems like there should be a red flag in their system, this car hasn't had a recall yet! This one was the final straw I called this morning they told me to bring it in for the recall and they would check my tire which I did. They called me and told me that the tire was not covered under warranty so I could pick it up. When I got to the clerk they had not done the recall and guess what? an additional 45 min. At this point I'm still waiting for manager which said he be back in five minutes and that was 10 minutes ago. These last three experiences are enough to make me never buy a Ford model ever again. My advice stick with Toyota they know what's going on.

Shannon Lavallee

Sep 19, 2015

I purchased a 2015 Ford Edge. Adam and Wes were amazing. I have never had a better buying experience when purchasing a vehicle (and I buy a new car every 2 years). These two gentleman truly care about your customers and it shows. You have a Raving Fan!

Paul Lee

Sep 19, 2015

Courteous and quick. Knew about the deal being offered. Asked about a plan I have with Sunland Ford regarding dents and windshield repair. Knowledgeable of the plan and informed how to go about using the plan. Service completed in a short time. Cashier was friendly and efficient. Overall a great experience.

Mark De Manincor

Sep 17, 2015

I've only been to your service department a few times over the last 15 years because of the terrible service I received in the past. I was surprised with the excellent service I received this time. Keep it up.Thanks,Mark

Ana Lopez

Sep 17, 2015

I AM ALWAYS happy when I get my car serviced. Extra special Thanks to NORM. He went above & Beyond. I give HIM A 20 Plus for his excellent customer Service. Then the Man I Made my Appointment with also deserves a 20 Plus. I always greeted with a Smile. Always feel at home. Always given updates. Never try to make me get services or push. They recommend or tell when I should do any service. I am thankful for that due to me being a single mom of 3 kids. I have to budget. Thankful

Joseph Airy

Sep 16, 2015

Went in for a 2015 Mustang, ended up with a 2016 Mustang instead. Salesman, Robert Scott, was great, no pressure at all. They didn't have the one that I wanted, but found it at another dealer and got it way before they told me it would get here. Was told by Tuesday, instead it was delivered the same night. Mike in finance was amazing as well. The only problem I had was getting the alarm installed since they couldn't do it that day. Almost 2 weeks later and I still don't have it done and nobody has called to schedule it. If not for that fact, my rating would be higher.

Donald Duffey

Sep 15, 2015

I had my Ford Escape in for 30,000 mile oil change and brake flush. My service adviser, Amed Sayegh, was very personable and helpful to me. Many kudos to him. A few women magazines in the waiting would be nice.

Craig Yankaskas

Sep 15, 2015

The service advisor MJ was very curteous and professional and kept us informed.

Nawal Or Mike Atoura

Sep 12, 2015

After 2 years of coming to Sunland I finally got my car back a with what was said was going to be done, was actually done. My expectation, based on experience, was bad. I still think it's too soon to tell if the transmission issue is totally fixed, it still hesitates, but it is better.

David Birch

Sep 12, 2015

our sales rep was very helpful to the point he gave us his personal number to call if we had any questions or problems. our Son also bought a car the same night at Sunland.

John Case

Sep 11, 2015

Larry Largent does a good job with up front information on the car repairs and costs!

Forrest Billington

Sep 8, 2015

Quick service, fair price friendly people. This part is stupid. I have already said what I have to say.

Ronald Porter

Sep 7, 2015

I called to schedule an oil change and the service was very good. The oil change service was quick so I did not have a long wait. The fresh donuts were grate.

Sharon Grimes

Sep 7, 2015

I purchased a silver 2015 Ford Escape. I already owned a brown 2013 Ford Escape which I purchased from you a year and half ago. but I wanted a backup camera and a lighter color. so it was pretty simple I went in to see you at 11:00 and left at 4:30 with a new car. All 3 people that helped me were great.

Cristina Watson

Sep 5, 2015

I was very happy with the service on my Ford Taurus. I had a problem with the battery and the service was completed timely and professionally and I was charged a fair price.

Rosalee Russell

Sep 5, 2015

Ajmed was very polite and quick to ask what I needed. And he kept me updated from time to time as the progress being made. Everyone I observed was being very polite and helpful to whoever they were serving.Over a great experience.

Maria Quevedo

Sep 4, 2015

I took my car in for its first oil change, got "the works". Excellent Service, Logan is an outstanding service representative. I am very pleased. I am referring my family members n friends.

Bernnae Thomure

Sep 2, 2015

Quick and nice service. The price was good and on pare with other companies.

Charles Abela

Sep 2, 2015

Sales man Brian Fox was great. Man after him who did the number crunching (Greg) was a little pushey.I didnt appreciate that.

Carol Livingston

Aug 31, 2015

Everyone was very efficient and helpful. Gave me an accurate time frame for completion and I had a great experience.

Susan Brannon

Aug 31, 2015

We have previously purchased three vehicles from Sunland so I was very pleased when they helped me purchase a used Fiesta and a 2016 Escape. They were fair with the tradein value of my Jeep and they found a way to work within my budget. Sharon Fritsch was with me all the way and there was no high pressure sales tactics. Thanks Sunland it was a great experience.

Judy Jordan

Aug 30, 2015

No complaints. Service was done as requested. Since we weren't in a hurry, time wasn't a factor for us. The waiting facilities could be a little cleaner.

Amee Hartzler

Aug 30, 2015

Everything was great. Will definitely be going back for further service and repairs.

Jesse Paschal

Aug 30, 2015

M.J. was great. Super nice guy, and answered any questions or concerns that I had. He had my car washed for me, and ready to go when I came back to pick it up.

Darrell Monk

Aug 27, 2015

I have never been so impressed with a dealership! I worked many years ago in a dealership, soI'm aware of some of the challenges. The staff is outstanding, keeping me updated on all services with my vehicle. I had some work done recently and it was fixed without charging me an arm and a leg. I would recommend anyone thinking about a Ford to check them out!

Mary Moore

Aug 26, 2015

Mr Townsend catered to my wants and needs and hoofed it out in 110 degree heat to bring trucks to the showroom instead of having me walk around, he was awesome and the staff worked with me so diligently on getting me into what I could afford and still got me into what I wanted

Janet Kilgore

Aug 24, 2015

The gentleman who helped me was very patient and helpful. I was very happy with the service. I only had an oil change.

Raymond Gregg

Aug 24, 2015

Everybody was very courteous and friendly.The recall service was done very quickly.

Dwayne Tester

Aug 24, 2015

everyone worked together seamlessly. it was a very pleasant experience.

Douglas Casey

Aug 24, 2015

I received quick and efficient service and found I needed more work done. Hopefully I can afford to do that soon.Thanks

Anthony Addison

Aug 23, 2015

Jim's service was excellent. He answered all my question and kept me updated with service.

Kathleen Hathaway

Aug 22, 2015

It was great as always. Jim took care of me from start to finish even though MJ wrote it up. Thanks Jim!

Dan Smejkal

Aug 22, 2015

Service was quick and price was good but car wasn't washed as before.

Heather Martin

Aug 21, 2015

Very polite. took a little longer than expected but I came without an appointmant

Brandi

Aug 20, 2015

We purchased a Ford Flex. I love my new car. They went out of their way to help. When it's time for another car I will be back.

Gloria Sameh

Aug 19, 2015

My experience exceeded my expectations. I knew what I wanted and the sales team helped me find exactly that. Went above and beyond to make sure I was comfortable with y Ford Focus purchase.

Robert Bonson

Aug 17, 2015

Your Service Manager, Logan Morrison, is an outstanding young man! I keep bringing my '98 Explorer back for service because of him!!

Jason Taylor

Aug 16, 2015

Love it! Fast friendly staff and they service my new pickup quickly and on short notice. I will definitely be coming back to Sunland Ford for all my needs. Thanks Sunland Ford!

Allan Vergara

Aug 15, 2015

Brake fluid level and anti freeze radiator fluid level were checked and given an "okay/green" status during the routine oil change service (The Works), but were actually below the minimum level. My car gave me the warning alert from the dashboard 2 days after the completed service. So I had to refill fluids, myself. Do your technicians actually check the fluid levels? Or do they just pencil whip the maintenance report to reflect that they checked them, but actually didn't?

John C

Aug 14, 2015

2015 F-150 4x4. Very satisfied with purchase. Sixth vehicle my family has bought at Sunland starting in 1979. Have always had good experiences with Sunland's sales dept.

Walter Stovall

Aug 13, 2015

wait and work time was reasonable. everyone was nice. good job.

Williams Fehrs

Aug 12, 2015

My 2015 Mustang was serviced outstandingly. The staff was professional and competent.

Penny Tharpe

Aug 11, 2015

They were very friendly and made me feel important..

Mary Stacy

Aug 10, 2015

We were treated very well by your staff especially Jim Moore could not have been any more helpful. The part arrived as promised, and so far everything is running fine.Thanks Jim & Mary Stacy

Kathryn Piercy

Aug 10, 2015

My experience was great! Adam wasy salesman and he was very knowledgeable about the car and very personable. Cal and Raul gave me a fantastic deal ony car and my trade in. I couldn't have asked for a better experience!

Jeremy Collett

Aug 10, 2015

Everything was fine as far as the work that was done to my truck this time. In my opinion I think it took a little longer than expected. The truck was towed in for a 1pm emergency appointment on Tuesday 8-4-15 due to my check engine light coming on and the truck stalling. They did not look at it till the next day and then told me they would have to order the part. I was able to get a rental truck on Wednesday afternoon and my truck was ready for pick up on Friday morning 8-7-15. Overall I was happy with the service but felt I could of taken a day less.

Tina Lincourt

Aug 10, 2015

Jim was great! Professional and honest! Thank you!

Wayne Milner

Aug 5, 2015

The experience was wonderful, Philip was awesome and wud buy from him in the future.

Craig Lormis

Aug 5, 2015

I love my new mustang. .I love my whole car buying experience. .I wish I could by a car at Sunland ford everyday .the best experience I have ever had ..thanks

Dee

Aug 3, 2015

The service entry was prompt/efficient. Customer Service was 4 Stars - all employees were friendly with ready smilesThe only helpful comment I could offer was the waiting area was too small with several customers having to wait outside due to no seating available. And the chairs are not comfortable for long waits

Donald Duffey

Jul 29, 2015

Very friendly staff. Waiting room could be bigger.

Jose N.

Jul 28, 2015

First and foremost I want to thank Sunland Ford of Victorville for being open on Saturdays. That is the only day I can go due to work. I take my 2014 Ford Fusion Titanium for its regular maintenance, oil, tire pressure, tire rotation, etc. Service is always amzing I get there and help me out right away.

Dave Hyatt

Jul 27, 2015

Great service group. I'll be back. Why 50 Characters??????????????????????????Try and do these and 50 words??????????????Less is more FORD!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Luzius Amrein

Jul 25, 2015

Oil change and tire rotation at Quick Lane, fast and easy!

Rodney Hancock

Jul 24, 2015

Very Friendly, Good Service, Good Timely manor for service.

Connie Lipps

Jul 24, 2015

I came in with a nail in my tire. The service people were fantastic. Very friendly and had me back on the road with my tire repaired an about an hour.

Isaac Lopez

Jul 23, 2015

ford fusion and they worked hard to make sure we went home with that car thank you

Tammy Higgins

Jul 22, 2015

I went to Sunland Ford to look at the Ford Escape. I had been looking at various vehicles in the same category at other dealerships and could not get the right deal. The sales team at Sunland worked together to meet my needs. They listened to what I was asking for and made it happen. I LOVE my Escape. I drive for a living and I need a vehicle that can handle the mountain and off road demands of my job. This small SUV is the answer. My home office calls me while I am on the road so being able to push a button on the steering wheel to answer the phone is perfect. Mark and Adam were my sales team. You two get an A+ in my book! Thanks for the most painless car purchase I've ever had!

Scott Eckert

Jul 21, 2015

Great service from start to finish. No complains of any kind.

Matthew Bittick

Jul 21, 2015

We purchased a 2015 ford focus and are extremely satisfied with the staff and vehicle

Robert Varvel

Jul 20, 2015

Everything went well... from the courtesy shuttle service, having the repairs explained to me by the service manager and a Senior Discount. I have a 2002 original owner vehicle which I purchased at Sunland, have had all the service work performed exclusively at Sunland, and have always been satisfied. As a result, my Ford Explorer is still running strong with 140,000 miles on it. I always get compliments on how well it looks and runs!!!

Solomon Aboagye

Jul 20, 2015

Everyone did great, except there was no owner's manual. Emailed Scott Boyd about it. He was leaving on vacation and said to contact the used car manager. Called, left a message but never heard back. Maybe less priority is given to me because I bought a used Honda from Ford dealership?

Doni Branson

Jul 19, 2015

Everyone was very nice and so helpful. We were greeted as soon as we got there and found exactly what we wanted.

David Cole

Jul 18, 2015

Fusion titainium service was great staff went to pick up car and bring to dealer to accommodate our buying time window

Anita Brackstrom

Jul 18, 2015

They were straight with us on the l Ioan info which we appreciate

Luis Murillo

Jul 18, 2015

The staff there was very nice and helpful. They let me know what was going on every step of the way.

William Heimback

Jul 18, 2015

Quit fooling with the quick lane service and bring norman back as a service advisor

Charisse Dennis

Jul 18, 2015

I had a great experience. They were quick and efficient. My sales person was knowledgeable and not pushy. This is my 2nd ford I have purchased fromy them and i highly recommend them.

Tim Or Robin Morgan

Jul 18, 2015

Great experience staff was friendly and helpful. Would like to purchase a new Edge Titanium when the rebates become bigger maybe Labor Day. Would like to know what your interest rates are.Thank you!

James Williams

Jul 18, 2015

2015 Ford ExplorerAdam sales rep outstanding!!!Great customer service

Christopher Conway

Jul 17, 2015

Went on a whimp to look at getting a new vehicle. We found a 2014 ford escape that we absolutely loved. Sharon our sales lady was the best! She made us feel comfortable throughout the entire process and got us exactly the coverage and payment we we're comfortable paying. I enjoying my car buying expieremce at sunland ford and look forwRd to doing more business in the futute

Sharon Dingman

Jul 17, 2015

Wendy was very helpful and spent a lot of time with me going though every step of the paperwork and all of key points of the Auto and showing me how to work my iphone. I was so amazed at all things my 2015 Ford Escape is capable of doing. I loved my experience at Sunland FordThank you Sharon Dingman

Anthony Becher

Jul 16, 2015

Everything I was concerned with was addressed. Enrique kept me up to date on the progress of my vehicle. Very satisfied with my service.

Steven Emery

Jul 15, 2015

The service writer was a great guy, friendly and professional It is nice to know that your business is appreciated. What I didn't like was that I had to pull the plastic seat protector out and the floor paper protector out and no trash can near by to throw it in.

Mildred Garfield

Jul 15, 2015

The only thing I had a problem with is when I tell the writer to tell the service people not to touch my tires they seem not to. I seen on my paperwork they messed with my tires air pressure . I don't know what is so hard for them to understand keep hands off. I had to go back over to American tires for them to undo what was done

Christopher Hammack

Jul 15, 2015

Was a good experience staff was helpfull and nice great experience overall

Rachel Townsend

Jul 14, 2015

excellent................................................................................................................................................

Arthur Forbes

Jul 13, 2015

Ford Flex 2013, service was fine. I really can't remember what we brought the Flex in for other than the radio problem we had. Now we have a windshield wiper problem. Make a right hand turn (signal) and the wipers come on one time.

Doris Gray

Jul 13, 2015

One cashier for check-out which causes customers a long wait in line, this situation can be improved, this will make your customer happy in addition not wearing your employee out.

Janis Paget

Jul 13, 2015

I had a good sales experience at Sunland. I was not pressured to buy, it was just time. My car was 12 years old and things were starting to go downhill. Coach helped me get what seems to be a good car so far. No high pressure sales. My only complaint is I left the lot with only 1/4 tank of gas. I think you guys should have filled it. Also within 2 months it needed an oil change. That should have been up to date also. Thats all.

Brandon Chambers

Jul 13, 2015

I had a overall great experience with this delarship.

Plutarco Ernesto Gallego

Jul 13, 2015

Great people to work with. I was not just a number with a lot of zeros to the right. I was treated with respect in all aspects of my purchase experience. very professional bunch of people, most definitely recommend this dealership to all my friends and family. Thank you all

Michael Wells

Jul 13, 2015

The staff was great and helpful...thank you all very much.

Richard Li

Jul 13, 2015

i bought a very nice truck from your company, i have not receive a owners manual yet. when can i have it???

Julieanne Schwartz

Jul 12, 2015

Very helpful. Gave me a vehicle which I am quite pleased with finally!! They also worked with me to get the financial company I wanted and the price.Thanks to all of you

Brian Andrews

Jul 12, 2015

had an oil change in the Quick Lube lane. Took about an hour and a half. Not bad considering amount of people in front of me. Service was very good. Service writer was very polite.

Kim Bohman

Jul 12, 2015

You guys make life easy...owning a Ford .Thank you for a wonderful buying experience

Virginia St. Clair

Jul 12, 2015

your staff was great, covered all the bases, followed up and all. couldn't be happier, the ford is still smiling

Carrie Gordon

Jul 11, 2015

2013 focus was in for service transmission shutter, was working w/ another dealer whom gave me the run a round, called made an appointment w/ you got in and out same day, the shutter was gone but sadly has returned.

Raymond Rust

Jul 11, 2015

I brought my car in for a quick service before taking it on a cross-country trip. They found a problem with one of my shocks, which was remedied. Overall, friendly technicians and cashiers. Thanks

Frank Robinson

Jul 11, 2015

Scott Boyd, Wendy Martin and Larry Largent are awesome people. Great customer service during and after the sale.

Linn Gaspar

Jul 10, 2015

We have a 2012 F150 Ecoboost FX2. Brought it in for routine maintenance. I was very impressed with the service. The girl who checked me in was polite, friendly and efficient as were everyone I spoke with. The gentleman who brought the truck after the service and the cashier. There was even a big friendly gentleman who came into the lobby to say "Hi" to everyone. The service was finished in a timely manner. Thanks to everyone for a good experience. Good job!Linn Gaspar

Michele Danega

Jul 9, 2015

Everyone was helpful. The service was quick and the the car was spotless

Penny Tharpe

Jul 9, 2015

Everything went well...................The buying process took a lot of time.............................................................................................................................................................................................................................................................................................................................

Timothy Ragle

Jul 9, 2015

It took a little longer than the last time but they were short handed. I was told that it could take several hours to complete because there were 5 trucks in front of me, but they completed the service in a little less than 2 hours and they washed the car for me and that saved me a trip to a car wash.

Ernest Southern

Jul 8, 2015

I have a problem with the right rear door not shutting properly and it just does't sound right I was told by Sunland Ford that they all sound and shut that way but it's a pain when I have to get out of the car and reshut the door when the indicator light comes on

Roy Mowery

Jul 8, 2015

I'm 2000 miles into a 3000 mile trip and the truck is performing perfectly. This is especially important as I have over 250,000 miles on the vehicle. The service you provided gives me piece of mind to know it will get me through the trip & back home safely...Thx

Ruth Escareno

Jul 8, 2015

I was very happy with the service and all of the sales staff

Michael Ruesch and Tammy Ruesch

Jul 8, 2015

LIKED that I didn't feel pressured to buy. USUALLY I feel like a piece of meat in a shark tank.

Paul Muro

Jul 7, 2015

Wife & I had a couple of sleepless nights knowing we were going to look for a new car over the weekend. We experienced a boat-load of anxiety because of all the drama associated with high pressure sales people. In the beginning, we were undecided between Toyota - Honda and Ford. We looked at a Focus first before the others. Our sales person/s at the Ford dealership were Very Informative and "NON-CONFRONTATIONAL". I was impressed by their dynamic & passive personalities. "Duly impressed"!! Their knowledge of the car and its components was impressive. After test driving a Prius, Camry, and a couple of Honda's, we went back to ford looking for a bargain. The entire staff was so professional and non-confrontational that the experience of the entire ordeal was actually "FUN." No drama - No anxiety - No pressure. I must have thanked Moises 15 times for the professionalism & caring he Frank exuded. Good work Ford

James Moore

Jul 7, 2015

Jim Moore was courteous, and worked in a timely manner would recommend him to everyone.

Thomas O'Rourke

Jul 7, 2015

I have been using Sunland Ford in Victorville since moving here 7 years ago although I have tried a couple of the other dealerships and garages, I always come back to Sunland. highly proficient professional and competent people reasonably priced and nearly always on time. When things don't work out as planned the folks at someone's always make it right greatly appreciated and I highly recommend to anyone to use Sunland!!!

Tasha Tumbleson

Jul 7, 2015

I'm still waiting for a rental car to become available so I can have the repair work done on my Flex. I know summertime demands for rentals change the availability for larger cars so I'm ok with the wait. Your service team has been very accommodating and prompt with calling me back regarding the wait. I won't go anywhere else.

Julie Bunker

Jul 7, 2015

was a great experience the service rep was great. it was finished when promised.would recommend to anyone.

Richard Stephan

Jul 7, 2015

On May 7, 2015 I picked up my 2013 Ford Transit Connect Truck after it was repaired. At that time, I noticed that the driver's side rear door wiper arm had been broken off. I discussed this with the service rep, Larry Largent. He researched the matter and said that it had been broken off during the post repair car wash. He made a notation on my invoice and told me that the part would be ordered and that i would be notified when it came in. Now I do not drive that many miles on any of my vehicles, on a week to week basis. At about the end of the first week in June I happened to be using the Transit and noticed the broken wiper. A few days later I was driving in the local area and i made an unannounced stop at Sunland Ford. I found Larry and after a short delay (he was completing the paperwork on a previous transaction) I discussed the matter with him. He remembered the incident and went off to find out what had happened. I went over to the service area waiting room and about 15-20 minutes later the part was found and installed on the truck.Now yes, it is obvious that the "ball was dropped' on this one. However, the part was not a critical item or a safety concern. I very rarely used the rear wiper systems on any of my vehicles. Also the weather up until that time had been clear. I have had all of my Ford vehicles serviced at Sunland for over the last 10 years. Each time I have been there, I have noticed the large traffic flow through the service department. So I fully understand and appreciate the workload on each of the service reps. Once Larry understood the situation he went off to find out what had happened. He kept me informed of his progress and before very long the part was found and installed on the truck. All in all it was a very positive experience. It compliments all of my previous interactions with Sunland Ford. To me, this was just a simple case of human error. The part was there but I was never notified. I have be known to forget things myself. So as far as I'm concerned this does not diminish in any way my high opinion of Sunland Ford commitment to its customers.

Mary Stacy

Jul 7, 2015

We were treated very well. Just waiting for parts.Thanks Jim

Adrian P.

Jul 7, 2015

Our family was traveling through in our F450 towing a 33 foot travel trailer. The dash a/c failed and we stopped in. We were greeted with a smile and everyone was helpful. Turned out the system was in need of service and it was performed immediately, even though it was a Friday afternoon at the start of 4th of July weekend. Thanks to everyone for helping make our trip a "cool" success!

Marion Deitz

Jul 7, 2015

It was late on a Sunday and everything just worked out. The deal went smooth and fit into our budget.

Jeffrey and Darla Freed

Jul 7, 2015

The sales experience was fine, staff was knowledgeable about the vehicle. The only item that was a negative was the car alarm. At one point we said to the gentleman who was working with our sales rep that we would like the alarm thrown in the deal at no cost and he said that could be arranged and it was never spoken of again. Well, shame on us for not noticing until we got home that we paid for the alarm. Very disappointing, thought we could trust those we were working with but found out nope, just more sales tactics.

Pablo Romero

Jul 7, 2015

Good customer service, just hoping that the car service for my vehicle is excellent and fast there.

Christopher Johnson

Jul 7, 2015

We purchased a Fusion Hybrid and the salesman Adam was very helpful and firendly.

Mr.Jack Harrison

Jul 7, 2015

I've been doing business since 1964 when it was Skyland Ford!

John Smith

Jul 7, 2015

I love the friendliness and professionalism at Sunland Ford. Greatest product, awesome staff and great service.

Chuck Leming

May 18, 2015

The service department really stepped up to help me maintain my focus. I had a chipped hubcap and they have offered to help offset my costs. They try to take care of your problems! They have been very helpful in properly maintaining my car. I will go back to them in the future!

Frank Robinson

May 17, 2015

Larry Largent is the best service representative I have ever dealt with. Great job Larry!!Wendy Martin is a great sales representative and made my purchasing experience the best.

Marina Williams

May 13, 2015

I went in to Sunland Ford for tire service. They did try to repair the tire but it was slashed so they filled it up for me to go and purchase a tire nearby. Thanks

Anna Reyna

May 13, 2015

I already told you in a prior e-mail I was hoping you would investigate whether it was align prior to the sale and maybe refund me my $110.00. if it was not done

Christopher Castillo

May 12, 2015

My experience at Sunland Ford was pleasant due to the personnel's attentiveness toward their customer. The location was close to other businesses which made going to the store very accessible while the vehicle was being serviced. It was also informative and easy to understand the technical aspect of my visit by having the summary of maintenance explained to me by a Sunland Ford service technician. I was overall happy with the professionalism and outstanding customer service skills of each staff member.

Laura Avalos

May 12, 2015

Always a good experience. Never a problem when I come in.

Jeffery Drevdahl

May 12, 2015

we purchased the 2014 edge SEL. overall we are extremely satisfied with the vehicle. the service was great mike and greg really helped get us into the vehicle we liked. everyone we dealt with was friendly and i will definitely be back for my next car. Thanks again i would like to give a shout out to our salesman mike who did a great job and really helped us, it was a great experience.

Mary Carnes

May 12, 2015

As always everything was done in a timely manner. Everything was explained that was done and suggestions were given for what needs to be done next time I bring my vehicle in.

Jerome Washington

May 12, 2015

Everyone was awesome. I purchased a 2015 Ford Mustang. I have visited several dealerships. Wasn't happy until I came to sunland!!!!!!!?????

Rodger Mcginness

May 12, 2015

Your service was fast, efficient, and courteous. Plus, you did not over-charge for the service. I will continue to use your service.

Renae

May 9, 2015

Staff all helpful at keeping in my budget and kept me my needs in mind when looking at cars.

Alicia Yaori

May 8, 2015

My experience was awesome. Good service. My seat bealt didn't work. So, they had to replace the part. They did it very fast.

Kim Bohman

May 6, 2015

ALL you guys are great ! Sales,Parts & Service...keep up the good job

Valued Customer H D Child Adolescent & Family

May 5, 2015

I enjoy Sunland Ford's service department. They are a pleasure to work with! I am able to send staff there, get it repaired and paid or without utilizing my time. Thank you Sunland Ford!!!

Joe Chavez

May 5, 2015

I've had a great experience! they do there best to help you and also answer any questions

Kyle Dershem

May 5, 2015

Had my ford flex worked on and never expected anything less than what i got. everyone was very nice.

Sage Bryson

May 5, 2015

MJ kept me informed on everything with my vehicle. I didn't have to wait long for a call back on status. He called me as soon as the vehicle was done. The company was wonderful compared to the other Ford dealer in Barstow who tried to make me pay for a repair on my vehicle that was covered under my warranty. I refuse to deal with any other dealer except Sunland Ford.

Marvin Williams

May 4, 2015

My car was serviced at sunland ford and the service manager that took care of my car was name Shari Prince. I really appreciate her professsionalism. Also the kind and courtious way she deals with all her customers. Its a pleasure to be treated with the respect you deserve. and Shari does that.

Bernnae Thomure

May 4, 2015

Took my car in for a oil change. Did a great job. Everything moved quickly, even through they were busy.

Anthony Sanchez

May 4, 2015

I was promptly taken care of, overall the service was efficent and professional.

Mark Kolosiej

May 2, 2015

Great customer service. Second time buying a car from sunland and both times were great experiences.

Darrell Smart

May 2, 2015

Just stopped by to see about an appointment. Service guy said they could do it now, so we did! My service professional was excellent, very happy with my experience.

James Williamson

May 2, 2015

I hit a curb with my 2014 Mustang and destroyed the right front tire. The service department was right on it and had a new tire installed and a 4 wheel alignment done within the time it took for me to get a ride home.God job lads.

Julieanne Schwartz

May 2, 2015

Purchased Ford Fusion. Wonderful vehicle! Staff were great! Thank you Coach.

Dean Boyer

May 2, 2015

We had a previous problem at the dealer but went far out of their way to correct it

James Pace

May 1, 2015

Oil change took a long time, but the service was good, and the car wash was a nice bonus! The Staff was helpful.

Michael Ray Basnight

May 1, 2015

I am new to Sunland Ford and I was very pleased in the results of my visit.

Michael Mann

May 1, 2015

Our experience with the service department was excellent. The car was done on time and the service manager went over the results with me. They even offered to wash the car for me.I am very pleased with Sunland ford.

Lisa Cofresi

May 1, 2015

Thank u had wonderful services helpful willing to go above to satisfie me thank u

Valinda Collins

May 1, 2015

Service on my Ford Edge went very smoothly. The representative was prompt to keep me abreast of the work that was being done and the time it would take. I certainly will refer frieinds and family to Sunland Ford.

Matthew Higgs

May 1, 2015

Thanks for a great car buying experience! The staff made everything go smooth and didn't over pressure us.

Paul S

May 1, 2015

The service department staff was great. Enrique our service advisor was really courteous and kind. They took care of our mustang in a timely manner and were detailed when it came to addressing the issues with our vehicle.

Brian Andrews

May 1, 2015

Service went very well this time since you have redone the quick lane. Very prompt service. In the old quick lane, they lost my paperwork and it took over 45 minutes to find it.

Bruce Peto

Apr 8, 2015

They serviced my Explorer within the time they promised and at less money than I expected.

Richard Ramirez

Mar 31, 2015

I came here for an oil change and the service is always top notch. I have no complaints at all oh, except for the choice in donuts lol.

Ryan Davis

Mar 29, 2015

I had great fun at the great funFun fun fun fun fun

Alonzo Hollingsworth

Mar 29, 2015

Experience was very satisfying, I dropped my vehicle off for a scheduled service and within 5 minutes the techs were at work performing the service. Norman the service Advisor was prompt, professional and thorough, both when I dropped off the vehicle and when I picked it up.

Gary Johnson

Mar 27, 2015

Norman is a real asset to your dealership. He will go that extra step to help a customer. Sunland Ford keep up the great service. Was in and out in less than one hour. Gary Johnson Sr.

Jonathan Luna

Mar 24, 2015

fast service. expensive though..................................................................................................

Jorge Vazquez

Mar 24, 2015

We were really surprised at the way the business went down when it came to transfer our old car for a new mustang! The staff was really nice and went stright to the point!! It was a Sunday morning and we decided to walk in to look at the new mustangs and within a few hours we drove off with a new mustang!! Thank you sunland ford

David Lindstrom

Mar 24, 2015

very helpful and explained everything out in details.

Filemon Gallegos

Mar 18, 2015

The team that helped me walk out with my new mustang was very friendly. I would highly recommend this place. They answered all the questions I had and when i was about to leave it felt like everyone there was congratulating me on my new purchase. Awesome family there.

Timothy Romero

Mar 17, 2015

My sales person was the best they work hard on deal thumbs up all the way around good service

Melanie Weaver

Mar 15, 2015

Your service department tried to send me to quick service which I refu to do based on a previous bad experience. they were happy to accommodate me and found 2 problems that would have benn noticed on quick service. Happy

Thomas Harrer

Mar 13, 2015

The technician did not remove the plastic seat or carpet protector. It wasn't until I got home after the "works" service that I saw that my car didn't get the complementary car wash, I did appreciate the free oil change and discount coupon.

Richard Stephan

Mar 12, 2015

I purchased a 2013 Ford Transit Connect from Sunland Ford in mid to late June 2013. I have had no problems with the vehicle since the purchase date. I have been very satisfied with the vehicle since day one.On Tuesday afternoon, Mar 10th, the "service engine soon" light came on. It happened with only 9.535 miles on the odometer. I was a bit startled but not all that worried about it at that time. I completed my immediate business in Victorville and drove over to Sunland Ford to speak with a service rep. When I arrived I spoke with Larry Largent. After hearing my situation his first question was "How is the vehicle running?". I told him that it was operating just like it did before the light came on. After a few more questions we both agreed that it would be safe to use the vehicle that evening and bring it in the following morning. I arrived at Sunland at 0715 hrs the following morning with 9,562 miles on the odometer. I contacted Larry and we discussed the situation again and he filled out the necessary paperwork. He gave me a copy of the work request sheet with an estimate of $115.00. He mentioned that if the problem was caused by a mechanical component then the warranty should cover it. He informed me of Sunland's policy of providing transportation both to and from my home. At 0730 hrs, I coordinated my request for transport with the young woman at the desk. I had already known that the driver's did not come to work until 0800 hrs. I sat in the lounge and by 0815 we were enroute to my home. I only live 2.3 miles from Sunland Ford.Later that morning Larry called to inform me that the problem was a "chewed on" wire above the fuel tank. He told me that this was a situation that would not be covered under the warranty. He mentioned that it was most likely a rodent issue. I told him that yes I did have ground squirrels in the area where the vehicle was normally parked. I told him to make the necessary repairs and call again when the repairs are completed with the amount due. Later that afternoon he called again to inform me that the vehicle was fixed and the bill would be $366.52. At the same time he asked if I would require a ride back to Sunland Ford. I told him, yes I would need a ride. About 20-25 minutes later I receive a call from the driver saying he was enroute to my house and should be there in about 10 minutes. I finished my work, went outside and within a few minutes he arrived. Once we got back to Sunland I went inside to pay my bill. This only took a few minutes and shortly afterwards my vehicle was brought back out and i was able to drive home.All in all it was a very good experience. But then I have come to expect that from Sunland. Since my retirement in July 1992 I have owned three Ford's and have had each one serviced at Sunland. The first was a 1992 Ford Escort Station Wagon which I still own and operate. The second was a 1998 Ford Escort Sport that I purchased used in 2002 and kept until a transmission problem rendered it cost ineffective to repair. This happened just before I purchased the Ford transit. I used the 1998 Ford as a trade in to purchase the Ford Transit in 2013So I can say that, over the past 22+ years I have dealt with Sunland Ford's Parts Dept, Service Dept and Sales. I have been very satisfied with each and intend to continue coming back to Sunland for any automotive problems that I might have in the future.

Susan Sunderland

Mar 11, 2015

Flex, everyone was helpful and nice. We are satisfied with the service.

Duane Penfold

Mar 11, 2015

We went to Saturday express service for an oil and fuel filter change. The work was done in a timely manner. Two complaints though- the small service office is unmanageable when you have multiple customers at the same time, and there was greasy spots left on the vehicle outside and inside.

Leonard Ratkay

Mar 11, 2015

The staff was very helpful ....................................................................................................

Kirk Zinsser

Mar 11, 2015

We purchases our 2014 Fusion from Sunland last year. The service staff was very helpful.

Douglas and Carla Kindt

Mar 11, 2015

Very friendly and helpful,I used to bring my 2002 ford f-150 in for the "works",and I had you put a clutch job on it also,so me and my wife purchased a 2015 mustang there so of course because of how thourough and courteous you were with my truck now you will be servicing my mustang also,thank you from "The Kindts".

Ralph Knipstein

Mar 11, 2015

I always ask for Larry Largent as he understands my time is valuable just like the dealerships. I can trust his word to have my car done when stated and I know he will contact me if there is a change in plans for whatever reason. Trust and repairs completed the 1st time are what is important to me.Respectfully,Ralph Knipstein

Harold Andersen

Mar 10, 2015

great experience, staff excellent, as usual!!Facilities good

John Pszoniak

Mar 10, 2015

My wife and I purchased a new Ford Fusion Titanium. We could not have received any better care if I was the President of the United States. We were greeted with great enthusiasm and friendliness. All our questions were answered and after driving two different models my wife decided on the luxury edition of the Fusion. Our salesman Brian Fox did an outstanding job in helping us, and knowing when to leave us alone to make that critical decision. In regards to financing, we were handled with equal professionalism and our transaction was handled in a timely manner by their Finance Manager Mike Worsham. TO TOP it off both the Sales Manager Raul Vargas and Owner Scott Chambers made us feel welcomed and appreciated. Thank you Sunland Ford for making our purchase a wonderful experience.

Josephine Murillo

Mar 10, 2015

Everyone was so helpful, courteous and friendly. The wide selection offered at the dealership made it easy to satisfy my taste in automobiles. The third row of seating in the Explorer was a big seller for me.

Kenneth Lent

Mar 10, 2015

Easy in easy out and the wait time was not bad at all. Fast and friendly service from the service department

Barry Feinstein

Mar 10, 2015

Every thing went just fine things went as i want them to go happy with the out come.

Erwin Guzman

Mar 9, 2015

Excellent service for the last 10 years I keep doing services for my sub keep going.

Charles Schmidt

Mar 8, 2015

So glad I went to Sunland Ford, My fourth auto purchase from Sunland, best car buying experience to date.My new Mustang GT kicks ASSSSS !

Marcia Bush

Mar 5, 2015

The staff in Quick Lane, Norman and Jill were terrific! They are so kind and courteous to customers and work well together.One negative ...Sunland does NOT stock Continental tires. My Escape had these tires, but, out of need, I had to go with Pirellis. Fortunately, the bad tire was covered and I only had to pay for 1 tire. This is not the first time this has happened. When a tire cannot be fixed and a replacement will not be in until the next day, well, you're stuck.

Alexandra Kerr

Mar 4, 2015

Great staff from top to bottom. I can honestly say that every Sunland employee I dealt with was more than professional, extremely helpful, and above all genuine and friendly to both my wife and I. To top it off, I could find a better price in a 75 mile radius. I will make the 1 hour+ drive the next time I buy a vehicle.

Chad Harrington

Mar 4, 2015

Seemed alittle rushed...didnt want to go over sync with us that night

Rebecca Yslas

Mar 4, 2015

Great service good coffee and doughnuts every employee ask if you need help with anything this is a great car dealership

Earl L Hull

Mar 4, 2015

Had an oil change. Friendly staff that is all nothing else to say

Joel Smethers

Mar 4, 2015

It was great. Thanks so much for your great attitudes and quick service. When I bought the car it was a easy and no stress experience. Sunland is my dealership. You have a customer for life.Thanks to you all.

Theresa Green

Mar 4, 2015

Great staff and very professional, getting the car that I wanted as well as the payment that was in my budget was great.

Cathy Jehue

Mar 3, 2015

everyone was very friendly and prompt definitely will return for future service

Lisa Torres

Mar 3, 2015

Bought the edge my husband loves it. But i did go line and find same truck for lesser price down the hill.

Ronald Balch

Mar 3, 2015

We purchased a 2015 Ford Fusion Hybrid. We have been car shopping for about a month. Scott, your internet guy, tracked one down that was in transit to San Diego and had the color interior and exterior we were looking for; apparently an rare color combination. He then had it transferred up to your store and when we came in we were treated so nicely by Richard and Scott both that the natural conclusion, after my wife drove it and loved it of course, was to purchase the car. She is loving the high miles per gallon. Thank you for making our experience an enjoyable one.

Karly Dettorre

Mar 3, 2015

Everyone was very helpful and friendly! The process was very easy and quick and we were out of there in no time! Sunland ford was awesome!!

Teresa Aaker

Mar 3, 2015

The service I received was excellent! Sheri Prince kept me informed daily during the time the part for my vehicle was backordered. She arranged the rental car for my use while my vehicle was in the shop. I am more than pleased with the service I received.

Robert Mccullah

Mar 3, 2015

Have bought all my new cars there for the past 21 years. Quick lane staff is excellent. Service writers could use a little more automobile knowledge or knowledge in writing service tickets that actually explain what the customer has told them. More than once I have had to take my vehicle to be fixed elsewhere because the communication between the service writer and the tech doing the work was so poor. Will continue to purchase my vehicle's there but not so sure about other than warranty repairs.

Deborah Grace

Mar 3, 2015

Great experience! Salesman, Coach, is the best. :)

Janet Parks

Mar 2, 2015

Was treated like a queen by all at Sunland Ford.Only thing is I can't get any answer by from syncmyride with a temporary password.

James Williamson

Mar 2, 2015

15,000 mile service. Short wait, pleasant staff and FREE doughnuts. Great service. Well done.

Valued Customer Subzero Contractors

Mar 2, 2015

The service was great and staff was very helpful Thanks

Pastor Durano

Mar 2, 2015

The employees are well trained. Friendly atmosphere and we feel at home with Wendy Martin an excellent worker. We deal with her in the next purchase in Ford. Thank you.

Teresa York

Feb 27, 2015

Your dealership is really great. I pulled into the area to be served, had Larry attend to my every need, I even had other people who walked by me ask if I had been helped. I appreciate all you do for me and all my FORD's.

Carin & LUIS Deleon

Feb 27, 2015

I was not willing to take my husband's truck to Sunland for service. We had a very bad experience with my Ford Taurus at this dealer but my husband assured they were under new management. The F-150 has been in for service twice and we have been very happy with the courteous staff and The good work.

Albert Tossey

Feb 26, 2015

One small glitch, but I'am sure it wont happen again. Other then that I was a happy camper.

Kathleen Hathaway

Feb 26, 2015

If I could choose my neighbors they would include Norman and Jill! I started the day with a flat tire, drove white knuckled to Sunland Ford where I was greeted cheerfully. The flat tire was repaired quickly and, because I was so embarrassed by my car being dirty, I was treated to a car wash. Norman and Jill made an unpleasant situation pleasant. Thank you for them and fixing the tire!

Rikk Berg

Feb 26, 2015

Quick and easy service. Took it in for an oil change and had no problem with the service or facilities.

Edgar Acosta

Feb 25, 2015

I recently purchased a 2014 f150 xlt. Upon our entrance of the dealership we were confronted by 3 helpful car salesmen. our intention was to buy a 2010 vehicle which was not available. We were upset because we had gone to other dealerships with no luck either. The difference here though was they brought us over and explained the deals and rebates on the newer trucks. Thorough this experience we were helped by three diffrent people all of which worked together Great. Friendly and helpful. We really enjoyed wes in the finance office he really made the end processing feel less stressful. Thank you ford!

Jerry Braddy

Feb 25, 2015

At Sunland Ford I have always received outstanding and courteous service. Sunland Ford is out dealership that we do our car/truck buying from. Would recommend them to anyone for vehicle buying to vehicle maintenance.

Cleo Stewart

Feb 25, 2015

Great experience, easy to deal with and very helpful staff

Eric Harris

Feb 25, 2015

AS usual work was done in a timely and professional manner, very happy with the service.

Christina Ching

Feb 23, 2015

I Always have been met with quality service. I am always notified of the issues before they start repairs.

Earl Nichols

Feb 20, 2015

Your Staff if excellent always friendly and so helpful. LOVE MY FUSION.

John Kenney

Feb 20, 2015

Kim was awesome in quick lube very friendly ggggggg

Lupe Barrera

Feb 19, 2015

The service people were fantastic. They were helpful without being pushy about repairs.i know that some of the work they recommend to have done needs to be be done , but sometimes no matter how much we want to have it done , we just don't have the money to do it. They were not pushy thank you.

Darla Desouza

Feb 19, 2015

My service advisor was very patient and considerate. My only complaint is that Ford no longer makes some parts for my 17 year old car!

Kristyn Robledo

Feb 18, 2015

Good service! I had a really good experience. Good service and quick return. I will recommend to my friends and family.

Kyle Dershem

Feb 18, 2015

everybody is someone ford was very honest and forth coming with any questions we had. Everybody was polite very respectful and our salesman joe I believe his name was was very attentive to what my wife and I were looking for as well as he took his time and was extremely patient when answering questions we had.

David Tartaglia

Feb 18, 2015

quick service it was the first time that my vehicle needed an oil change all was well.

Kay Powell

Feb 17, 2015

purchased 2012 Ford Escape in Oct.2011. I have 52,000 miles on it and am still a very happy customer. Service writers are very professional and helpful and have me in and out in a reasonable time.

Thomas Curtis

Feb 17, 2015

Larry was great and informative.... But the cost was extreme and was not happy with that.

Richard Halstenberg

Feb 17, 2015

Norman was awesome. So helpful and got me in right away!!! Best service Ive had there in a very long time.

Ellen Monsalve

Feb 11, 2015

I was very pleased with the courtesy extended especially when a ride was offered to pick up my wife to take her to the dealership in order to pick up the vehicle. Very impressive, thank you.

Lenore Valencia

Feb 11, 2015

Your staff was very helpful,and the service adviser was very professional,nice to go to a dealer that was so nice and kind,thanks again for your great service.

Yelena Hill

Feb 11, 2015

Very good service !!! Staff is really nice and they sure try to get your car done as fast as they can ...

Cynthia Ramos

Feb 10, 2015

Larry was very helpful. He listen to all the problems I was having. He worked to get everything done in a timely manner. He was kind and courteous.

Stephanie Roberts

Feb 10, 2015

It was a great experience. Everyone was very helpful. Wendy knew a lot about the car and taught me well on the sync.

Aristides Gonzalez

Feb 10, 2015

Staff very helpful, kept me informed. Satisfied with service provided.

Keith Ikerd

Feb 9, 2015

Very helpful service man, Larry. Mechanic explained and shewed me the problem. They worked diligently to get us back on the road! Excellent service!

Barbara Smith

Feb 9, 2015

Purchased a 2015 Mustang gt I can't say enough about what a great purchasing experience I had. Sunland Ford rocks!

Justin Duncan

Feb 7, 2015

DREW IN SERVICE WAS EXCELLENT. KEPT ME WELL INFORMED DURING THIS SERVICE VISIT.EVEN CALLED SEVERAL DAYS LATER TO ASK IF ALL WAS OK. WILL TELL FRIENDS AND COWORKERS ABOUT DREW AND HIS STAFF. KEEP UP THE GOOD WORK.

William Mason

Feb 6, 2015

Ford needs to step with green air for tire pressure maintenance.

Wendy Salazar

Feb 5, 2015

Norm is the best. I have had my car serviced and every time I visit he is outstanding

Rebecca Werner

Feb 5, 2015

Took my son's Mustang in for recall work since it had been in storage for 2 years. They advised me of other work I needed done and gave me estimates. Very helpful.

Orville (LEE) Russell

Feb 5, 2015

The dealership experience was great except for the computers going down. Your service department was very professional. I would like to give a "shout out" to COACH.

Charles Mckenzie

Feb 5, 2015

service was very good & Sheri Prince was very in trying too get the on my jack handle can't get spare not right jack set up thanks Charles McKenzie

Steven Shaw

Feb 4, 2015

Sheri did a great job of setting us up for the service and kept us informed of the progress throughout the day. The service was done earlier than projected and she called to let us know.

Barbara Smith

Feb 1, 2015

I can't say enough about how wonderful my experience with every detail was with Sunland Ford. I purchased a 2015 Mustang GT Premium with the 50 year package, which was a longtime coming. I first became interested with the debut of the 2014 Mustang as I learned of a complete redesign of the Mustang for 2015 my mind was made up, I wanted the 2015. The sales person, Mark Thompson, I worked with kept me up to date with every update and detail Ford put about about the 2015 He walked me through the ordering process all the way to driving it off the lot. The whole Sunland Ford team was so excited for me it was just amazing!!

Joseph Robinson

Jan 31, 2015

you did a 10 plus. and the ouality is applicable ................................

Kawirider

Nov 21, 2014

I gave sunland 4 chances to make to make a deal that Fairview ford was willing to do. I wanted to buy a car in the same city i lived in to support the city of victorville. I have been driving and buying cars for 36 years. And have never experienced such bad service as i did at Sunland ford. I was there to buy a 2015 Fiesta ST for commuting to work. They wouldn't work with me and would not return phone calls. I drove to Fairview ford and bought my new car. Was treated much better. I then had a concern about my new car so i called Sunland ford service dept and asked about the concern i had. I was treated very poorly. They didn't help me out at all. I was very disappointed with the service i got. I then called Fairview. They answered my question on the concern i had and gave me a appointment to have my car looked at the very next day. Even after reading all the bad reviews about Sunland ford i still tryed giving them a chance. The people that gave the bad reviews were right. Its really ashame that i have to drive 40+ miles to buy and service my new car.

roushed2

Nov 14, 2014

I have been going to this dealership with new cars since 2010. First I brought a Raptor in to them for some valve issues. They had my truck for 17 days before even looking at it. When they were finally done with it they damaged my hood and had to have a repair done on a brand new specialty vehicle. When I picked it up I had noticed that they had taken it off road as the whole undercarriage was caked with mud and the interior was filthy. I also noticed an extra 100 miles on my odo. They never remedied the issues. Next I have taken a 2011 mustang in and out of the shop for various reasons since 2011. Every time I take it in, it leaves with new issues or just not fixed at all. I have caught them saying they have done maintenance that has never been done. This includes them "changing" a cabin air filter that I checked when I got home to discover they never did. They have locked my keys in the vehicle to waste a day of work and when they attempted to unlock the door they tear my window molding. They have caused damage to the way my $2k 1 off carbon fiber hood closes because they do not know how to operate hood pins. I have also had them lose clips and just toss anything it it's place. I had a maintenance package which it would be seen every 5k miles. They were supposed to rotate tires and inspect. I bought brand new tires which were never inspected or rotated and as such, a bad alignment wore them down in 4 months. Within that time frame it had been at Ford 3 times. All of which the tires were "inspected". They refused to take blame for their wreck less endangerment of myself and others who drove around me. This last issue involved taking a Mustang in for a small clunk in the rear end during the acceleration. They had the vehicle for 10 days and then I demanded it back since it was sitting. I then took it back during a cruise which I would be gone for 5 days. They don't start working on it until 3 days into the cruise and then when I get back, find out they were not covering the part because the cars gear ratio was coded incorrectly. They will rip you off every chance they get. Beware

FuchsGalindo

Jun 9, 2014

I took my F150 truck in to have the air conditioning repaired. The first time it cost me "590.00 for labor and to replace some kind of line and it only worked one day! I took it back in and was basically told it didn't work properly because the engine needed air filters, etc.; this was another 580.00 and it only worked one day! Today, I took it back in and they want to charge me $350.00 for an additional part with an additional $400.00 in labor. I had to rent a car the first time but could not afford to rent a car for the next two times. They have not offered any consolation for my inconvenience or their mistakes for misdiagnosing and overcharging me for what they have "not" done! I took my truck to the "Dealer" as I was confident they would be able to fix my air conditioning with no problem. I was wrong!

Cwright40

May 21, 2014

I brought my car in for service and service is what I got. My service advisor was Larry and he treated me GREAT. He kept his promise with me on the time I'll be there and his manager Chuck came out to say hi and made sure I was taken care of. I'll be bringing my vehicle back here for sure, thanks to Larry and Chuck.

casc29

May 1, 2014

I got on the internet and ask for a price on a used F-150 they had on their website. They sent me a great price and called me to set up an appointment. They said the will pull the car around and have it waiting for me. Sure enough when I got to the dealership the truck was pulled up with my name in it (nice touch). I w Cochalked end the gave me the price that they quoted me and got me out fast. If your looking for a great deal with great customer service go to Sunland Ford. They keep their word and to me that is refreshing from the car business. Coach was my sales person and he was great. Thanks Sunland and Thanks Coach.

TheAbsoluteGreatest

Dec 8, 2012

I hate to do this, I really do, as someone who grew up with Fords, and has been a Ford fan his whole life, it pains me that it has come to this. But I have to be honest and help warn anyone who is contemplating using Sunland Ford. My 2012 focus needed a new engine, which wasn't going to be covered by warranty. It was unfortunate but I wasn't going to fight this. Sunland made absolutely no attempt at easing this situation, not even offering a rental car, nothing, just basically a "too bad for you". So after two weeks of trying to figure out what the problem was with the car I got a call saying that they are going to have to order a new engine. After waiting almost three weeks, I get a call saying that the engine had come in, this was on a Monday, on Thursday after hearing nothing, my wife calls and we are told the car hasn't even entered the shop yet to be serviced. So after over a month, they get the new engine and then basically decide that my car can wait until it's convenient for them. As there way of "apologizing" I asume, they finally offered a rental car, much too little much too late. we are told they are going to start working on the car right away, this is Thursday, guess what the car wasn't ready until Friday of the next week, to no ones surprise. Six weeks and $5600 later we finally get our car back. Avoid this place, our "customer service " rep Silvia seemed completely clueless to everything and the "Customer Service" manager was equally clueless. Looking at the shape of the sales lot, I'd be surprised if this place was in business another year, so save yourself the hassle and look elsewhere. If you really need a Ford, Citrus motors in Ontario was liked by my parents. I have personally dealt with the sales and service departments of Valley-Hi Honda, and Rancho Motor company in Victorville, both are FAR superior and I suggest going to either of those for your new car purchase.

vmhdsn

Nov 11, 2012

We visited this dealership just to make sure that we were doing a thorough search for the best car and best deal, and we almost bought from them. The salesman we worked with was great, very friendly, and willing to go out of his way for us. When he thought we were going to buy the car, he was out there washing it himself, at night, in the freezing wind, to make sure it was clean when we took it home (their detailer had gone home already). He was really wonderful. The manager, on the other hand, was not. We definitely felt like he was looking to his bottom line. All the other dealers we worked with seemed to give us reasonable deals up front, and then there was a little discussion about the details. This was a manager that we would have to haggle with. He even offered us less for our trade-in car than the auto wreckers quoted us. We didn't like working with him.Overall, I'm not sure whether or not to recommend this dealer. The salesman was great, and I really hope he gets hired somewhere better. For his sake I'd send people to this dealer. Just keep your eye on the manager, when you're getting down to the negotiating.

gina1

Apr 27, 2010

My husband and I purchased a new 2010 Ford F-150 in November 2009. We cannot say enough wonderful things about this dealership. Rachel, Raoul, and Ken made everything about "the deal" so easy for us. They made us feel like we were family, that they really cared, that we were fully satisfied,and most of all comfortable about the deal we had made. Everyone at Sunland Ford is truly exceptional, from the Sales staff, to the maintenance staff; you know that you will be WELL TAKEN CARE OF! There is no finer dealership in Southern California.