Used Cars for Sale at Todd Wenzel Buick in Grand Rapids, MI

Russell

Jun 9, 2014

Everybody was really good and friendly. My wife and I purchase d Yukon Denali also and we have struggled get our vehicles was after service and this was the case again. Something about the car wash was broke. Being able to get my vehicle washed after service was a factor in deciding to purchase with Todd Wenzel again and it was dicappointing to not get my vehicle was on the first oil change.

Lewis

Jun 8, 2014

As always the service was quick and done right. Thanks forthe great service. I travel 38 miles to get my Buick serviced but it is normally worth it.

Daniel

Jun 3, 2014

We found buying this car to be a very pleasant experience. Everything went very smoothly and everything taken care of as we were told it would be. Eddie Fisher and all personnel were very efficient and helpful. Nick did a great job of introducing us to the car and all of its functions. Would definitely return to Todd Wenzel for another vehicle. Thank you very much. Dan and Martha Brown

Beth

Jun 2, 2014

Everyone is so helpful and nice every time I come in there. They are all doing a fantastic job. Thank you so much for your great work.

Penny

Jun 2, 2014

This dealership is the best, we live 50 miles a way,but they have the best customer service, people workmanship. I would tell everyone to go to Todd Wenzel Buick GMC no matter the miles. Best around.

Darcy

Jun 2, 2014

It was very pleasant. They were not high pressure salesman. Stan is good at what he does. Answered all/any questions. Jesse in the finance department is also good at what be does. There was one other person that did our credit history with us that I don't recall his name that was also pleasant to deal with. Overall this was one of the better car dealerships that I have ever dealt with and I am glad we stopped in. Very friendly, not pushy and an overall excellent dealership. I know that your dealership will be highly recommended by us. Thank you!

Jack

May 30, 2014

Quite frankly, I went shopping for a new truck with a skeptical attitude of what to expect from salesmen.These guys went above my expectations. Pete and Jacob were very professional...and a pleasure to deal with.Pete...He has great incite and it is obvious he knows how to deal with people. This guy will treat you right. Thanks Pete! Jacob...very knowledgeable and paid attention to all my concerns. He actually "listens". A sign of a good salesman I felt no pressure and had a very nice experience with him. I would recommend him to all! All in all, a very nice atmosphere... cookies,coffee and the likes. The finance manager was also very informative, (Nice guy). I will look forward to Todd Wenzel Buick GMC the next time I purchase a vehicle.

Amy

May 27, 2014

I think the service center fixed the recall quite well. I think there is one person in your customer care center who needs a lot of help. She was horrible. I do not know her name but I know for a fact it was not Grace. I got Grace the second time and she was fantastic. It was not Evelyn because she was also fantastic. It was a female who should really get more customer care skills before answering a phone. Todd Wenzel is still a favorite as far as sales and service.

Royce

May 24, 2014

i started with tyler (used) he got jacob(new) both were very professional and very courtious answered all my questions ,aaron was the same.overall purchaseing the terrain was a very pleasant experiance. it was like a family experiance.thank you very much. royce

Sue

May 23, 2014

Great service advisers - Steve Olsen and David (Martin maybe).Never leave you hanging and forthright about what you can do and when. Courteous and respectful. Treat me like their mother.

Sharon

May 22, 2014

Everyone was courteous, professional and efficient. The entire experience was pleasant and it was the easiest vehicle purchase I have made. Well done!

Matthew

May 21, 2014

I had my transmission filter changed. The price was good and I had high expectations. Service was done in under an hour. Very nice service people and mechanic.

Darryl

May 21, 2014

I just want to say thank you to Pete Ferris and Darryl Barkel for all of their help in getting this deal worked out for me! I LOVE my new Yukon!!

Jane

May 19, 2014

I have never met a business like Todd Wenzel. They honestly care about the customer. I love that you guys will bend over backwards to give us what we want. There is absolutely no other dealership in town that I would ever give my business to.

Yvonne

May 18, 2014

The dealership is great. I think they should report my tire damage to Continental Tires and let them know I had problems with their tire and GM too.

Michael

May 15, 2014

Repairs were done well and on time- they even found items that need fixing I didn't even know about , but took care of them- great people to deal with

Laura

May 13, 2014

I went in knowing what I wanted and walked out a couple hours later with a car! Things were really easy and Joe Zeipen did a great job executing everything in a timely manner. Very happy with my purchase, and delighted with my decision to go to Todd Wenzel!

Lester

May 13, 2014

The service we received was excellent. Shuttle service to work while our vehicle was being serviced was prompt, professional, and friendly.

Louise

May 9, 2014

I had been looking for cars for awhile and really appreciated the prompt and efficient way Tyler Barrix responded to my numerous questions via e-mail. Even before arriving at the dealership I was aware of what was in stock, my options, and pricing options. I had been making inquiries at other dealerships and their response time was sub-par. Perhaps this is due to the fact that other salespersons feel that one must be "present" in order to be serious about making a vehicle purchase.I was not treated this way by Tyler - his response time was great and he answered numerous e-mails before he had the opportunity to meet me face-to-face. Due to the fact one can do so much shopping via the internet I was most appreciative of the attentiveness I received BEFORE arriving at the dealership. His knowledge and helpfulness after we arrived was exceptional as well.The Platinum Program is a great perk too. It makes the dealership standout from the rest. Knowing that a loaner vehicle and/or a ride is there when we need it means a lot.The dealership has a friendly atmosphere and employees actually seem happy to be there! Nice to see.

Sandra

May 9, 2014

Our service was fast and efficient. We were also served coffee and rolls while we waited in their excellent waiting room..

Pamela

May 9, 2014

As always it was a great experience at Todd Wenzel Buick GMC. I was there for a recall appointment and was treated extremely well!!! Everyone in the service department is awesome!

Lynn

May 9, 2014

I was very impressed with my experience at Todd Wenzel. You were organized, efficient, friendly, and also offered a vast inventory to choose from. All in all, it was a great experience, and I am truly enjoying my new car!

John

May 8, 2014

I went to the dealership for a tail light fixture and was advised of a recall issue before I received the mailing and both concerns were corrected flawlessly. I strongly endorse Tod Wenzel service and sales. - Dr John Monticello

Richard

May 8, 2014

The dealer personnel are terrific. From Kenny in sales to Steve and Gerry in Service they take care of any vehicle problems whether buying new or servicing the already owned vehicle.

Judith

May 6, 2014

As usual the Platinum Office took very good care of me and my Acadia. Even tho the wash and dry took 2 tries, it was done to my satisfaction with no grumble from anyone. Thanks Carl and ?(sorry didn't get the name of the other gentleman.) I always enjoy working with your office and know I will be sent away happy.

Amy

May 5, 2014

I had a flat tire. I wasn't sure where to call for help. I called the dealership and was given the number to reach GMC roadside help. Once I was in touch someone was here about 15 minutes later, put on my spare and had me ready to go. I went to the website and scheduled an appointment for the next day. My husband brought my truck in for the appointment time and he was in and out in about an hour. Tire was repair for $18.

Jeff Elkins

Apr 30, 2014

SHADY DEALER BEWARE!!!!!!! WOULD NOT RECOMMEND!!!Purchased a vehicle from these guys and was recommended i have a cosigner for a better interest rate, so i came back with my grandparents and after we all filled out the paperwork and signed it we where good to go. Later found out the vehicle was not even in my name!!! I cannot transfer the title to my new home state, I cannot insure it in my new state, and i cannot insure it in michigan because the vehicle stays with me in my new state!!!! called and talked to a manager who said the director would call me back the next day. 3 days later still no call back so i called again. spoke to the director and told me its my problem and they wont do anything about it!!! SHADY SHADY SHADY! BEWARE!! ALSO this whole time i have not been receiving any benefit to my credit for making large on time payments!! CONSUMER BEWARE!!

John

Apr 28, 2014

It was a pleasure. We scheduled job- they gave me loaner car. Had repair completed and done correctly. My car was washed and had Platnium detail. They did excellent job

Margaret

Apr 27, 2014

Mike Gottschalk and Gerry Rivard did an excellent job of making sure all my concerns were addressed; and Dave Goodman did the work on my car and did the usual excellent job with that. This is the reason I continue to be a loyal customer. I know that if I need something done, it will be done and more importantly, it will be right! Keep up the good work!

Frederick

Apr 26, 2014

This my second vehicle I have purchased through your dealership and both times Eddie Fisher was the salesman. He always does an excellent job so I would deal with him again in the future.

J

Apr 25, 2014

David Martin did an outstanding job of seeing that the work on my car was was getting accompolished. It took longer than anticipated but he kept me informed.

Susan

Apr 19, 2014

In the past I was quite displeased with Todd Wendel and dreaded any contact with the service team. Thankfully someone listened and improved the service! Daniel Teg was quite helpful and followed through. I was well taken care of this time! Thank you for improving your service department!

Dale

Apr 19, 2014

My 1st experience with your dealership was not up to Buick owner standards. I was pleased to see that the problems have been addressed and had a very positive experience this time.I was surprised that my negative review last time got no reply.This is a common courtesy and should have happened.

Joseph

Apr 19, 2014

I was satisfied and pleased with the service and attention at Wenzel, just as I always am. David Martin was my adviser this time. Other times it has been Steve Olsen. They listen and do their best for me.///

John

Apr 17, 2014

Love the drive up oil change and lobby setting with wifi and coffee..... Perfectly convenient for a working professional. Also, staff are consistent, sevice oriented and clearly well trained. I will continue to use.

Tiffany

Apr 16, 2014

Kevin Hatch was the best salesman I could've asked for. He was attentive, he didn't try to push me into anything I didn't want, and he made sure that all of my needs were met. He went the extra mile to ensure my experience was exceptional. Aaron Burch handled my financing and paperwork, he was professional and took care of everything quickly. Drew went over the features of my new vehicle with me and helped get my OnStar setup. He was knowledgeable and professional. I was greatly impressed by the overall service I received at Todd Wenzel GMC and I will definitely be recommending Kevin to everyone I know!

Jeri

Apr 16, 2014

I always get excellent service at Todd Wenzel. They treat me with respect, listen to my concerns and take care of business promptly. The waiting room is nice too. I don't think you could find a better service center.Mrs. Jeri Brinks

Carrie

Apr 15, 2014

Staff was cordial, knowledgeable, and quick in the replacement of my Continental tire, which was shredded internally by a pothole and my approx. half mile to gas station drive.

Maura

Apr 15, 2014

I worked with Tyler Barrix, Aaron Burch, and Erin Steen and thought that they all did an excellent job of making my first car-buying experience easy to navigate.

Emma

Apr 12, 2014

Of paramount importance is a well-serviced vehicle but it's great to be greeted by smiling faces from the moment you drive into the bay til you leave! Every one is very customer service oriented. I also appreciate the well-appointed waiting area with beverages and fresh fruit!

Robert

Apr 10, 2014

This is the second time I have been in for service and requested a car wash and detail, as a preferred customer. Both times, the interior detail was not done. I don't live in the area and travel special to go to the dealer for oil changes and service.

Sherry

Apr 8, 2014

It was both fun and educational. Jeff was our salesmen and he was both courteous and patient. The whole Todd Wendel team was wonderful to spend the day with. I was very pleased that if Jeff couldn't answer something he knew who could. Jeff, Zack, Aaron and Erin were all outgoing and great to work with. The experience was fun thanks to the people above as team and individuals.

Vankhanh

Apr 8, 2014

Service is fine. I did not have to wait too long. The waiting rooms were very nice. Customer service was great. I like to see coupon or discount rewarded.

Phillip

Apr 4, 2014

Matt is the greatest!!! I know that he will always take care of me to make sure that everything is always set when I get my car back. Thanks for a great job! Phil

Ronald

Apr 4, 2014

We are not from the Grand Rapids area, so we only had a couple of days to look at vehicles, make a decision, me get everything finalized. Our salesman, Ken, was so nice, vey helpful, knew what was on the lot and found exactly what we wanted. He was also willing to negotiate and make it financially possible to get what we wanted at a reasonable price.

Joseph

Apr 3, 2014

This dealership, was very friendly and informative. All in all areally good car buying experience. I would definitely recommend this dealership to anyone and quite frankly I already have. I might add that the salesman who assisted us, Mr. Joe Zipen is a real asset to your dealership.

Phyllis

Apr 3, 2014

Great service from entry in service area, handling by the service agent, conversation with the mechanic (Andy Biggs) regarding future need, and departure (auto had been washed). Thank you Todd Wenzel.

Richard

Apr 3, 2014

It was great! Never visited the dealership, did the deal on the phone. Randy and Jesse brought the 2015 Yukon to my house and took the 2013 Yukon trade-in back. Thanks for the pleasant buying experience.

Stephen

Apr 3, 2014

Had a problem with stalling out at intersections on occasion. Problem was diagnosed and fixed and on warranty. Excellent work and co-ordination.

Michael

Apr 2, 2014

Time to complete my service was very good. The waiting area is clean and coffee and cookies was a nice touch.

Robert

Mar 25, 2014

Gerry did a great job tracking the needed repairs and attention to my Buick Enclave. Prompt, thorough, courteous. Enough said!

Dennis

Mar 24, 2014

I have been very pleased with the service at your dealership since day 1. You have a clean bright waiting area and the service department is helpful and courteous. I truly wouldn't buy from another dealership...Thank you and Great job!

Ernest

Mar 22, 2014

Todd Wenzel offered the best deal I could find.I dealt with Eddie Fisher and I felt he was very professional and concerned with my satisfaction. Everything went off very smoothly and to my satisfaction.

Michael

Mar 22, 2014

Very friendly service and good waiting area. However, it took a little longer than I expected for just an oil change.

Jeffery

Mar 21, 2014

They told me when i got there that they were really busy and it would take quite a while before they could get my car done. I told them i would wait and they said they would have me back on the road as fast as they could. They had my car done and washed in about a quarter of the time they had estimated. I was very pleased.

Ronald

Mar 20, 2014

Service went quickly and I was surprised as to how quickly my car was ready. I had been ill so it was important for me to get home as quickly as possible and Service fulfilled my need.

Thomas

Mar 19, 2014

It was strange that there was an attempt to put air in the two passenger side tires after I had contacted Os-Star about the pothole gouging and the tow truck that dropped off the car that Saturday night said he put a detailed description on the envelope containing the key.

Amy

Mar 19, 2014

So far everything has been really great. My check air bag light kept coming on so I brought it in to have it looked at. It was fixed within an hour or so.

Michelle

Mar 14, 2014

Your dealership WAY EXCEEDS my expectations!! It was a great experience when I bought my car - Eddie Fisher was my salesperson and he was wonderful! Then, I had to come in for a repair and oil change. They even washed my car!!! VERY gracious, nice people you have working there. I would most definitely recommend this dealership.

Barbara

Mar 13, 2014

I just went in for an oil change. The service department is always friendly and very courteous. It was completed quickly and Daniel is so helpful whenever I have questions!

Daniel

Mar 13, 2014

Steve and Dan were great in service. Eddie in sales is the best. He let me use his car during the service time.

William

Mar 12, 2014

Everyone there were very pleasant, very prompt service.You should work on that your online scheduling though I scheduled on line and they never received it, or something.

Jeannine

Mar 12, 2014

The guy at check-in from NYC is the best! He is always pleasant and treats people with a touch of class.

James

Mar 12, 2014

It was great! My service writer made sure my car was repaired properly before returning the vehicle. He even followed up the following day with an email to make sure I was happy with the repair! Very well done!

George

Mar 4, 2014

Have purchased my third car from Wenzel. They were direct to the point and honest thus far. I will continue to do business with them as long as they remain honest and loyal to there customers

Nicole

Mar 4, 2014

I really appreciate the prompt service as well as bringing me an appropriate rental car(big enough for all 3 of my kids). As a busy mom I appreciate a car being brought to me while my car is being serviced.

Amy

Mar 4, 2014

I worked with Megan Potts who let me know about the demo sale along with the GM discounts. She was very helpful. She then let me know that she contacted a gentleman named Joe Z in the sales department. He was full of information and very helpful. I left a few things in my vehicle and he was able to put it all together and get it over to me. I was not able to stay so they could fill my gas tank and clean up the Acadia. He offered to let me come in at my convenience in the upcoming weeks. I liked that. I also worked with a gentleman, Justin W and he was full of information regarding the finance process. I enjoyed working and talking with him.

Sally

Mar 1, 2014

each and every time that I have occasion to visit Todd Wenzel, the service is top notch. The personnel is polite, and informative. I know that I can count on a job well done. I had a chance to go to Parts Dept. to order a new key fob, and was treated with respect there as well .

Paul

Feb 28, 2014

Overall a good experience as they discovered an issue with left wheel bearing I was unaware of. Will return at another time to have stabilitrack alarm light issue reinvestigated

Thomas

Feb 28, 2014

Greeter was very friendly, and prompt. Service Desk person was very helpful and explained future needs to me. He also was very helpful in explaining the wear on my tires.

Michele

Feb 28, 2014

I did not like that I was trying to be pushed into buying unnecessary glass chip repair, if I need service I will ask for it.

James

Feb 21, 2014

Got us the car we wanted while working with our budget. Took a lot of time and effort to find us exactly what we requested, while giving us plenty of pricing options. They spent time with us at the dealership teaching us everything we needed to know about our new Acadia, which was extremely helpful.

Phillip

Feb 19, 2014

You let me know what needed to be done, did it and had my car ready by the end of the day. Plus, I was able to use my "oldie but goodie" 15% off coupon!

John

Feb 14, 2014

On very short notice, they were able to repair my Yukon. The Service Department was very knowledgeable and friendly. The service tech even came out to explain what he had done to repair my Yukon.

Bj

Feb 14, 2014

I came in for an oil change. The work was done quickly. As usual, the staff was friendly & courteous & the waiting rooms were clean & comfortable.

Nicole

Feb 13, 2014

I love my new Acadia and felt that I was well taken care of the entire process. All my questions were answered. Looking forward to dealing with you in the future.

Adam

Feb 13, 2014

I purchased my Buick from another dealership and the service department as well as the sales office has treated me like I have been a life time customer. Awesome service.

Lynn

Feb 11, 2014

Fast, friendly, cool high tech equipment.I like visiting Todd Wenzel On 28th street.It's always nice to be treated like royalty.Thank you,Lynn Garreau

Kelley

Feb 7, 2014

They went thru the whole car (Buick Lacrosse) and hopefully fixed all the problems we were having. Thanks again, very much appreciated.

Janice

Feb 6, 2014

What a difference! You have great new employees that know how to be courteous, helpful, genuine, AND efficient! Great job on hiring new staff to your service team.

Brian

Feb 6, 2014

Facility was kept very clean, despite the nasty weather we have had here this winter. Fresh coffee was also available.

Charles

Oct 31, 2013

Everything was right on schedule> Alex and the team we had working on the purchase of our Denali GMC did a great job at making our dream come true. Thank you to all at TODD WENZEL GMC.

Cindy S

Oct 6, 2013

Excellent customer service!! Very impressed with my recent service experience. Would recommend this dealership to anyone looking to purchase a new or used vehicle.

SB

Sep 12, 2013

Joe Zeipen was fantastic and was very patient since I had limited time to get back into the dealership to finish the paperwork. Everyone was very professional and customer oriented. My only negative is that in the closing, paperwork happens so fast that I didn't realize actually how much I was paying for the additional warranty. I was a bit shocked later on to find that I paid $4000 for that. Not sure if I would have made the same decision if I had it to do over.

Pat

Aug 4, 2013

The service department at Todd Wenzel is amazing! The work is done quickly and the waiting is totally painless. They provide state of the art seating, television, snacks, and even a room for children to enjoy the time. Can't recommend the, strongly enough!

Doug

Jul 29, 2013

Steve Olson (Service Advisor) coordinates the servicing of my 2010 GMC Terrain with great effectiveness and the professional mechanics are excellent at taking care of my vehicle's needs. I can get a cup of coffee and have a nice space in the waiting area to address my business while waiting for my vehicle. I would refer my colleagues and clients to Todd Wenzel for all their automotive needs.

Ken GR

Jul 25, 2013

Your service representative Todd was very pleasant to deal with and everything went smooth.

Smith

Jul 2, 2013

I experienced friendly, thorough, timey service for my vehicle; all my concerns were addressed during my visit. I had very positive experience.

Squinn

Jun 24, 2013

went to Todd Wenzel because of the selection of used cars they offered. they had all the models that we were interested in with multiple options. we worked with Jacob Powell. He was personable, friendly and not pushy. let us take our time with no pressure. Came back a week later to look at one more car and ended up buying. The Finance manager Matthew Bieg was also very professional and friendly. Both Matthew and Jacob were very knowledgable. Todd Wenzel offers a lot of incentives for making purchases with them. I would recommend that anyone looking for a vehicle start there.

Anna Foster-Smith

May 15, 2013

I used to sell cars for a living, I test drove 4 other vehicles, and when someone shops for a car, they already have in mind what they want, but the key to success is all on the sales person, three other dealerships didnt even come close with the professionalism I concurred with your company. John McCormack was great. I am really a hard customer, but he stuck in there with me and did a fantastic job finding me the car my husband Mark and I wanted. It wasnt an easy task. I would recommend your dealership to anyone. Remember one important fact, its all about the salesperson and how they do in representing the material, Knowing your product is the key to sales. He did just that. Your finance manager was kind informative, and the service station was friendly and great, and the garage was immaculate. Thank you for your kindness. Your rated 5 stars with me....Have a great day.

Jordan Terrell

May 7, 2013

Very, very good experience at the Dealership. I had my daughter with me and all the employees were so friendly to her and she was all smiles and laughes. Aaron Burch was very down 2 earth and knowledgeable. He went above and beyond to find me exactly what I wanted and more importantly for how much I wanted to spend. I highly recommend Todd Wenzel to anyone looking for a vehicle.

gordo1489

May 3, 2013

I had been shopping for a base model work truck. Working with the staff at Wenzel I ultimately purchased a Sierra with several additional options but only paid what I had expected to pay for the base model. I thought it was too good to be true. I was so pleased with my experience that I was humbled.

Oriole fan

Mar 24, 2013

Fast and efficient service. Appreciate the free car wash. Waiting area was pleasant.

Lon Myers

Mar 6, 2013

Thanks to Todd Wenzel for having a great salesperson to work with. Alex was great and we didn't feel rushed in making a decision to buy. Went in just to look and came out with a new SUV Alex worked with us to get us just what we wanted. After we bought Alex explained everything we needed to know about the SUV.........Thanks for a good experi;ence.

Buickfan

Feb 28, 2013

Good service, on time, at agreed on price and loaner car provided

tjoyw

Feb 7, 2013

This was my first time buying a car at a dealership and I was delighted by how friendly, knowledgeable and easy it was. I never felt pressured, and was impressed with the beauty of the facility. My friends LOVE my Buick Encore and so do I!

New Sierra Owner

Feb 6, 2013

A fantastic experience couldn't have asked for more. Completely different experience than the other vehicle dealers we met with. That's why you got the sale! Thanks!

ToobusyMommy

Nov 16, 2012

I was treated quite nicely and was given an honest appraisal and quote on the work that needed to be done on my. I usually only get oil changes here but gave them a try and I'm happy I did. Thank you!

Jeff Zielinski

Oct 16, 2012

Just purchsed a used vehicle from Todd Wenzel. The people were really great and they worked with me to make the deal. Overall experience was very good. The one downfall was their finance manager. This kid was very pushy with gap protection. I explained I was not interested in the additional coverage only to have him continue pushing the extra coverage asking me sir I don't think you know what it is because if you did you would take it. I knew well what it was and explained that to him but he continued asking why I didn't want it. It got to the point that if he asked me once more I would have walked out. Not sure what part of "NO" he didn't understand! Other than that it was a good experience!